北美硬設施管理：市場佔有率分析、產業趨勢與統計及成長預測（2026-2031 年）

根據 Mordor Intelligence 預測，北美硬設施管理 (FM) 市場規模將從 2025 年的 2454.3 億美元和 2026 年的 2544.4 億美元成長到 2031 年的 3046.8 億美元，2026 年至 2031 年的年複合成長率（CAGR）為 3.68%。

本報告按硬體維修管理服務類型（機電和暖通空調維護服務、企業資產管理及其他硬體維修管理服務）、最終用戶（商業、機構、公共/基礎設施、工業及其他最終用戶）和地區（美國、加拿大）進行細分。市場預測以美元計價。

北美硬設施管理市場趨勢與洞察

美國對暖通空調服務的需求量大

在北美，暖通空調（HVAC）維護是硬設施管理市場中重要的定期服務。這主要是由於美國各地氣候條件多樣，不斷考驗機械系統的耐久性。維持通風、過濾和室內空氣品質標準的需求推動了對服務的穩定需求。商業建築的老化進一步加劇了這種需求，老舊系統需要更頻繁的檢查、維修和預防性更換計畫。調查顯示，有一個顯著的缺口：暖通空調技術人員嚴重人手不足。調查發現，儘管美國每年有高達13.9萬個職缺，但人才供應卻在下降。這種情況凸顯了擁有內部員工的服務供應商的價值。因此，在北美硬設施管理市場中，能夠保證在廣泛的業務範圍內提供技術人員的公司，正享有更大的定價權和更高的客戶維繫率。

建築脫碳和性能標準的提高正在加速維修工作。

關於建築性能的法規使得維修工程成為許多大型設施的強制性支出。這一趨勢不僅刺激了北美硬設施管理市場，也擴大了合約期限和技術範圍。紐約市第97號地方法律提高了大型建築更換暖氣系統、升級電氣設備以及提供持續合規支援的迫切性。同時，奧勒岡州將於2025年1月1日生效的《建築性能標準》引入了全州範圍內的營運和維護義務。這些新要求將尤其有利於在性能驗證和能源性能方面擁有專業知識的供應商。在聯邦層面，《聯邦建築性能標準》要求各機構消除政府所有建築內的石化燃料排放。這項聯邦指令不僅凸顯了維修工程的重要性，也顯示政府設施對這類服務的需求將會長期存在。由於這些監管變化，北美硬設施管理市場正轉向基本契約。這些合約無縫整合了機械設備維護、電氣化支援和能源性能監測。

熟練技工短缺和工資上漲

北美硬設施管理市場面臨一個重大限制：合格的暖通空調技師、電工和水管工短缺。研究預測，到2030年，美國可能有210萬個技術職缺，每年可能造成1兆美元的經濟損失。這凸顯了勞動力短缺是結構性問題，而非暫時性問題。硬體維修服務提供者與建築、製造和能源行業爭奪這些技術純熟勞工，通常以更高的起薪和更具吸引力的企劃為基礎報酬來吸引人才。因此，人事費用的飆升速度超過了許多固定費率服務契約，儘管需求強勁，利潤率卻受到擠壓。因此，北美硬體維修市場正在轉變，企業開始優先考慮學徒計劃、內部培訓和直接僱用模式，而不是過度依賴臨時分包。

細分市場分析

企業資產管理 (EAM) 正在成為北美硬設施管理市場中成長最快的細分領域，預計從 2026 年到 2031 年將以 5.80% 的強勁複合年成長率 (CAGR) 成長。這一趨勢凸顯了從被動維護和分散的工單轉向整合平台的關鍵轉變。這些平台無縫整合了資產記錄、感測器數據、合規營運和生命週期規劃。領先的租戶正在利用這些系統最大限度地減少停機時間，並在統一的框架內簡化維護、文件和報告操作。 CBRE 的報告也印證了這一趨勢，該報告預測，到 2025 年，設施管理收入將達到 206.45 億美元，凸顯了大型企業將實體維護與數據驅動的監控相結合的趨勢。此外，ABM 的平台 ABM Connect 入選了《快公司》2026 年榜單，進一步印證了這一方向，凸顯了軟體主導的設施智慧日益成長的商業性價值。

至2025年，機電工程（MEP）和暖通空調（HVAC）維護服務將佔據北美硬設施管理市場60.00%的主導佔有率，凸顯其在該地區收入結構中的關鍵作用。這一顯著的市場佔有率清楚地反映了暖通空調系統、電氣裝置及相關控制設備在商業、公共和工業設施中的廣泛應用。對這些服務的需求仍然強勁，直接影響使用者舒適度、室內空氣品質、設備可靠性和合規性。此外，隨著脫碳進程的推進，以往主要著重於日常維護的合約正日益涵蓋維修和監控服務。同時，其他硬體維修服務，例如消防安全和技術系統，雖然規模可能較小，但其穩定的需求源自於安全義務和更新週期，而非被視為可有可無的支出。

其他福利

• Excel格式的市場預測（ME）表
• 3個月的分析師支持

目錄

第1章：引言

• 研究假設和市場定義
• 調查範圍

第2章：調查方法

第3章執行摘要

第4章 市場狀況

• 市場概覽
• 宏觀經濟因素對市場的影響
• 市場促進因素
  • 美國對暖通空調服務的需求不斷成長
  • 建築脫碳和性能標準的提高正在加速維修。
  • 引入智慧建築和預測性維護
  • 加強全部區域。
  • 人工智慧資料中心的擴張帶動了對關鍵任務機械和電氣設備需求的成長。
  • 豪華建築中辦公空間的重新利用日益集中，對運作提出了更高的要求。
• 市場限制因素
  • 技術工人短缺和工資上漲
  • 監理細分和合規負擔
  • 維修和數位化初期成本高昂
  • 輸電設備和變壓器的供不應求延緩了電力基礎設施的升級改造。
• 產業價值鏈分析
• 監理情勢
• 技術展望
• 該行業的吸引力
• 波特五力分析

第5章 市場規模與成長預測

• 按硬體維修服務
  • 機電及暖通空調維護服務
  • 企業資產管理
  • 其他硬體維修服務
• 最終用戶
  • 商業的
  • 機構
  • 公共/基礎設施
  • 產業
  • 其他
• 國家
  • 美國
  • 加拿大

第6章 競爭情勢

• 市場集中度
• 策略趨勢
• 市佔率分析
• 公司簡介
  • CBRE Group, Inc.
  • Jones Lang LaSalle Incorporated
  • ABM Industries Incorporated
  • EMCOR Group, Inc.
  • Sodexo, Inc.
  • Johnson Controls International plc
  • Cushman & Wakefield plc
  • Carrier Global Corporation
  • Jacobs Solutions Inc.
  • AECOM
  • GDI Integrated Facility Services Inc.
  • Black & McDonald Limited
  • Dexterra Group Inc.
  • ISS Facility Services, Inc.
  • UG2 LLC
  • US Facilities, Inc.
  • ATCO Frontec Ltd.

第7章 市場機會與未來展望

According to Mordor Intelligence, the North America hard facility management market size is projected to expand from USD 245.43 billion in 2025 and USD 254.44 billion in 2026 to USD 304.68 billion by 2031, registering a CAGR of 3.68% between 2026 and 2031.

This report is Segmented by Hard FM Services Type (MEP and HVAC Maintenance Services, Enterprise Asset Management, and More Hard FM Services), End User (Commercial, Institutional, Public/Infrastructure, Industrial, and More End Users), and Geography (United States, Canada). The Market Forecasts are Provided in Terms of Value (USD).

North America Hard Facility Management Market Trends and Insights

High HVAC Services Demand In The United States

In North America, HVAC maintenance stands out as the predominant recurring task in the hard facility management market. This is largely due to the diverse climate across the United States, which consistently tests the resilience of mechanical systems. The imperative to uphold standards in ventilation, filtration, and indoor air quality fuels a steady demand for services. This demand is further amplified by the aging commercial building stock, where older systems necessitate more frequent testing, repairs, and proactive replacement planning. Research highlighted a significant gap, identifying HVAC technicians as critically understaffed. The findings pointed to a staggering 139,000 annual job openings in the United States, coupled with a dwindling talent pipeline. This scenario accentuates the value of service providers boasting self-performing labor capabilities. Consequently, firms in the North American hard facility management market that can ensure technician availability across expansive portfolios are enjoying enhanced pricing power and improved client retention.

Building Decarbonization And Performance Standards Accelerating Retrofits

Building performance regulations are mandating retrofit work as a necessary expenditure for many large facilities. This trend not only bolsters the North American hard facility management market but also extends both the duration and technical scope of contracts. New York City's Local Law 97 has heightened the urgency for heating system replacements, electrical upgrades, and consistent compliance support in large buildings. Meanwhile, Oregon's Building Performance Standard, effective January 1, 2025, introduces statewide operating and maintenance mandates. These new requirements particularly benefit providers skilled in commissioning and energy performance. On a federal level, the Federal Building Performance Standard is steering agencies towards eliminating on-site fossil fuel emissions in government-owned buildings. This federal directive not only underscores the importance of retrofitting but also signals a prolonged demand for such services in government facilities. As a result of these regulatory shifts, the North American hard facility management market is gravitating towards outcome-based agreements. These agreements seamlessly integrate mechanical maintenance, electrification assistance, and energy performance oversight.

Skilled Trades Shortages And Wage Inflation

North America's hard facility management market grapples with a significant constraint: a shortage of licensed HVAC technicians, electricians, and plumbers. Research projected that by 2030, the United States could see 2.1 million unfilled skilled trades positions, leading to potential annual economic losses of USD 1 trillion. This underscores the structural nature of the labor gap, rather than it being a fleeting issue. Hard FM providers find themselves in competition with construction, manufacturing, and energy sectors for these skilled workers. Often, these sectors entice talent with higher starting salaries or more appealing project-based pay. Consequently, labor costs surge at a pace that outstrips the reset rate of many fixed-fee service contracts, squeezing profit margins even amidst steady demand. As a result, the North American hard facility management market is leaning towards firms that prioritize apprenticeship pipelines, in-house training, and direct labor models, rather than over-relying on spot subcontracting.

Other drivers and restraints analyzed in the detailed report include:

1. AI Data Center Buildout Raising Mission-Critical Mechanical And Electrical Demand
2. Smart Building and Predictive Maintenance Adoption
3. High Upfront Retrofit And Digitalization Costs

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

Enterprise Asset Management (EAM) is emerging as the fastest-growing segment in North America's hard facility management market, with projections indicating a robust CAGR of 5.80% from 2026 to 2031. This trend underscores a pivotal shift: moving from reactive maintenance and fragmented work orders to integrated platforms. These platforms seamlessly merge asset records, sensor data, compliance tasks, and lifecycle planning. Major occupiers are leveraging these systems to minimize downtime, ensuring maintenance, documentation, and reporting are streamlined within a cohesive framework. Highlighting the trend, CBRE reported a facilities management revenue of USD 20,645 million in 2025, showcasing the trend of large enterprises merging physical maintenance with data-driven oversight. Further emphasizing this direction, ABM's platform, ABM Connect, garnered recognition on Fast Company's 2026 list, underscoring the rising commercial significance of software-driven facility intelligence.

In 2025, MEP and HVAC maintenance services commanded a dominant 60.00% share of North America's hard facility management market, underscoring their pivotal role in the region's revenue landscape. This prominence is a testament to the extensive installed base of HVAC systems, electrical assets, and associated controls spanning commercial, institutional, and industrial properties. The demand for these services remains robust, directly influencing occupant comfort, indoor air quality, equipment reliability, and adherence to regulatory standards. Furthermore, as decarbonization initiatives gain traction, contracts that once centered on routine maintenance are increasingly encompassing retrofit and monitoring tasks. While other hard FM services, such as fire safety and technical systems, may be smaller in scale, their consistent demand is anchored in safety obligations and replacement cycles, rather than being seen as discretionary expenses.

Complete Report Scope:

• By Hard FM Services Type
  • MEP (Mechanical, Electrical, Plumbing), and HVAC Maintenance services
  • Enterprise Asset Management
  • Other Hard FM Services
• By End User
  • Commercial
  • Institutional
  • Public/Infrastructure
  • Industrial
  • Other End Users
• By Country
  • United States
  • Canada

List of Companies Covered in this Report:

1. CBRE Group, Inc.
2. Jones Lang LaSalle Incorporated
3. ABM Industries Incorporated
4. EMCOR Group, Inc.
5. Sodexo, Inc.
6. Johnson Controls International plc
7. Cushman & Wakefield plc
8. Carrier Global Corporation
9. Jacobs Solutions Inc.
10. AECOM
11. GDI Integrated Facility Services Inc.
12. Black & McDonald Limited
13. Dexterra Group Inc.
14. ISS Facility Services, Inc.
15. UG2 LLC
16. U.S. Facilities, Inc.
17. ATCO Frontec Ltd.

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

• 4.1 Market Overview
• 4.2 Impact of Macroeconomic Factors on the Market
• 4.3 Market Drivers
  • 4.3.1 High HVAC Services Demand in the United States
  • 4.3.2 Building Decarbonization and Performance Standards Accelerating Retrofits
  • 4.3.3 Smart Building and Predictive Maintenance Adoption
  • 4.3.4 Rise in Infrastructure and Institutional Asset Renewal Across the Region
  • 4.3.5 AI Data Center Buildout Raising Mission-Critical Mechanical and Electrical Demand
  • 4.3.6 Return-to-Office Concentration in Premium Buildings Raising Uptime Requirements
• 4.4 Market Restraints
  • 4.4.1 Skilled Trades Shortages and Wage Inflation
  • 4.4.2 Fragmented Regulations and Compliance Burden
  • 4.4.3 High Upfront Retrofit and Digitalization Costs
  • 4.4.4 Grid Equipment and Transformer Bottlenecks Delaying Electrical Upgrades
• 4.5 Industry Value Chain Analysis
• 4.6 Regulatory Landscape
• 4.7 Technological Outlook
• 4.8 Industry Attractiveness
• 4.9 Porter's Five Forces Analysis
  • 4.9.1 Bargaining Power of Suppliers
  • 4.9.2 Bargaining Power of Buyers
  • 4.9.3 Threat of New Entrants
  • 4.9.4 Threat of Substitutes
  • 4.9.5 Intensity of Competitive Rivalry

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

• 5.1 By Hard FM Services Type
  • 5.1.1 MEP (Mechanical, Electrical, Plumbing), and HVAC Maintenance services
  • 5.1.2 Enterprise Asset Management
  • 5.1.3 Other Hard FM Services
• 5.2 By End User
  • 5.2.1 Commercial
  • 5.2.2 Institutional
  • 5.2.3 Public/Infrastructure
  • 5.2.4 Industrial
  • 5.2.5 Other End Users
• 5.3 By Country
  • 5.3.1 United States
  • 5.3.2 Canada

6 COMPETITIVE LANDSCAPE

• 6.1 Market Concentration
• 6.2 Strategic Moves
• 6.3 Market Share Analysis
• 6.4 Company Profiles (includes Global Level Overview, Market Level Overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share, Products and Services, Recent Developments)
  • 6.4.1 CBRE Group, Inc.
  • 6.4.2 Jones Lang LaSalle Incorporated
  • 6.4.3 ABM Industries Incorporated
  • 6.4.4 EMCOR Group, Inc.
  • 6.4.5 Sodexo, Inc.
  • 6.4.6 Johnson Controls International plc
  • 6.4.7 Cushman & Wakefield plc
  • 6.4.8 Carrier Global Corporation
  • 6.4.9 Jacobs Solutions Inc.
  • 6.4.10 AECOM
  • 6.4.11 GDI Integrated Facility Services Inc.
  • 6.4.12 Black & McDonald Limited
  • 6.4.13 Dexterra Group Inc.
  • 6.4.14 ISS Facility Services, Inc.
  • 6.4.15 UG2 LLC
  • 6.4.16 U.S. Facilities, Inc.
  • 6.4.17 ATCO Frontec Ltd.

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

• 7.1 White-Space and Unmet-Need Assessment