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市場調查報告書
商品編碼
2100600

IT服務管理：市場佔有率分析、產業趨勢與統計、成長預測（2026-2031年）

ITSM - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2026 - 2031)
出版日期: | 出版商: Mordor Intelligence | 英文 152 Pages | 商品交期: 2-3個工作天內

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簡介目錄

IT 服務管理市場預計將從 2025 年的 128.4 億美元成長到 2026 年的 148.5 億美元，到 2031 年達到 317.1 億美元，2026 年至 2031 年的複合年成長率為 16.38%。

ITSM市場-IMG1

本報告按組件（解決方案和服務）、部署模式（雲端、本地、混合）、應用（服務台和事件管理、資產和配置管理等）、最終用戶行業（銀行、金融服務和保險、製造業、政府和公共部門等）、企業規模（大型企業和中小企業）以及地區進行細分。市場預測以價值（美元）表示。

全球IT服務管理市場趨勢與洞察

AI驅動的服務自動化與AIOps整合

在IT服務管理市場，人工智慧正從輔助支援轉向直接執行工作流程。供應商現在部署自主代理，這些代理能夠解決服務台案例、管理事件並支援員工工作流程，與傳統的輔助人員相比，所需的人工干預更少。 Freshworks也透過Agent Studio、MCP Gateway和xLA支援擴展其人工智慧驅動的服務產品，這表明自動化正成為平台設計不可或缺的一部分，而不僅僅是一個可選功能。隨著這些工具的成熟，IT服務管理市場正從單純地加快工單處理速度轉向更主動的偵測、路由和糾正措施。當事件資料、工作流程和知識資產聚合在同一平台上時，這種趨勢尤其明顯。這使得平台整合變得至關重要，因為孤立的人工智慧工具缺乏企業級整合系統所具備的工作流程脈絡和管治深度。

遷移到雲端原生IT服務管理平台

雲端原生設計仍然是IT服務管理市場強勁成長要素，因為它們支援更快的發布、更便利的擴展以及與協作、身分管理和DevOps系統的更廣泛整合。與本地部署相比，供應商可以更頻繁地更新SaaS環境，使AI功能、工作流程範本和合規工具能夠更快地部署到生產環境中。這種差異意義重大，因為買家在比較平台時，不僅專注於初始部署選項，還關注購買後實用功能的可用性。此外，雲端模式非常適合訂閱制的支出模式，並且由於能夠減輕客戶的基礎設施管理負擔，因此正在推動從大型企業到中小企業等各類組織的採用。即使受監管的用戶維護一些私人基礎設施，混合模式仍然依賴雲端主導的編配和服務設計，因此IT服務管理市場將繼續受益。

遷移舊有系統。

在大規模部署中，遷移仍然是IT服務管理市場的一大障礙，通常涉及多年的工作流程客製化、CMDB結構變更以及服務歷史記錄的遷移。這種複雜性推高了供應商切換的成本，尤其是在受監管的環境中，變更批准、資產關係和審計記錄都與平台緊密整合。 IBM和ServiceNow在其更新的2026年合作夥伴關係公告中指出，通用系統現代化和AI賦能的數據是企業面臨的常見挑戰，這反映出在不調整工具和流程的情況下，實現舊環境現代化的難度。 BMC也在2026 Helix版本中持續增強其CMDB和套件層級的功能，強調了配置資料和平台結構在企業服務管理中仍具有重要的營運意義。因此，整個IT服務管理市場的合約續約決策都較為謹慎，因為買方必須權衡功能改善帶來的效益與營運中斷、重新培訓和資料遷移的風險。

細分市場分析

到2025年，解決方案細分市場將佔據IT服務管理市場佔有率的62.61%。這反映出市場模式正從以專案為中心的部署轉向持續的平台訂閱。這一領先優勢表明，買家越來越重視軟體本身，而非部署所需的諮詢工作。在IT服務管理市場，雲端交付縮短了引進週期，並將支出重點轉移到授權、工作流程模組和人工智慧附加元件。預計到2031年，解決方案細分市場將維持較高的複合年成長率，隨著供應商銷售更多自動化、知識庫和合規性功能，該細分市場仍將是價值創造的核心。這一成長也反映出客戶越來越期望產品持續改進，而不是兩次重大升級之間間隔過長。

預計到2031年，服務業將以18.01%的複合年成長率成長。服務業仍然至關重要，因為大規模買家持續需要部署支援、整合、管理和營運以及培訓，以維護穩定且複雜的環境。隨著企業從傳統工具遷移、將工作流程擴展到IT之外，或將混合基礎設施整合到單一營運模式中，對這些服務的需求不斷成長。在IT服務管理產業，服務也能為內部流程開發不足的客戶提供支持，尤其是在部署人工智慧功能時，因為在部署之前需要進行周密的管治和資料清理。服務格局也在發生變化，託管服務和固定範圍的遷移包減輕了中型買家的現代化負擔。儘管如此，IT服務管理市場的收入重心仍在持續向解決方案轉移，因為平台帶來的持續價值成長速度遠遠超過一次性部署。

到2025年，雲端採用率將佔IT服務管理市場佔有率的59.62%，證實了SaaS已成為新平台採購的首選。預計到2031年，雲端細分市場將以18.21%的複合年成長率成長，繼續在整個IT服務管理市場中超越其他採用模式。買家青睞雲端的原因在於，雲端可以降低基礎設施開銷，能夠適應用戶數量的彈性成長，並且允許供應商在不受客戶主導的升級週期限制的情況下交付新功能。隨著人工智慧代理、可觀測性整合和自動化模板的快速發展，客戶希望在這些更新發布後立即利用它們，因此雲端在2026年將變得更加重要。雲端也非常適合基於訂閱的支出模式，使企業級IT服務管理更容易被那些先前因預算原因而推遲採用的企業所接受。

在政府機構、中央銀行和國防組織等行業，由於資料儲存位置和安全策略的限制，SaaS 的充分利用受到限制，因此本地部署解決方案仍然至關重要。這些組織也需要服務管理，但通常透過嚴格控制的基礎架構進行部署，且發布週期較長。混合模式正是在此背景下應運而生，它允許企業將大量服務台工作流程部署在雲端，同時將敏感的變更和配置資料保留在私有系統上。這使得 IT 服務管理市場能夠在滿足創新需求和管理要求之間取得平衡，而無需強制所有客戶進行完全遷移。此外，從長遠來看，混合環境需要在多個技術層面上實現強大的流程控制，這增加了對具備強大編配和策略管理能力的供應商的需求。

區域分析

2025年，北美持續維持其領先地位，佔據全球IT服務管理市場38.02%的佔有率。該地區受益於高度成熟的雲端技術、完善的服務管理實踐以及主要供應商和大型企業買家的集中。美國仍然是主要的收入來源，金融服務、科技和醫療保健機構持續投資於IT服務管理市場中管理管治的數位化營運。加拿大透過公共部門數位化和企業現代化推動了市場需求，而墨西哥則受益於近岸外包相關的基礎設施擴張以及對流程控制日益成長的需求。歐洲仍然是第二大區域市場，這得益於製造業、金融服務業和通訊業在成熟企業環境中的需求。

預計到2031年，亞太地區將以19.90%的複合年成長率成長，成為IT服務管理市場成長最快的地區。印度是主要驅動力，其國內雲端採用率、數據在地化需求以及龐大的外包基礎設施持續推動對正規服務管理能力的投資。在中國，由於製造和銀行業大型企業的採用，市場規模正在擴大，因為流程一致性和營運監管在這些領域仍然至關重要。在日本，企業增加對自動化和結構化IT營運的投資，以管理複雜技術資產的服務質量，也推動了市場成長。在東南亞，許多買家選擇直接遷移到「雲端優先」平台，而不是經歷漫長的本地環境替換週期，這正在推動IT服務管理市場的發展。

儘管南美市場規模相對較小，但巴西和阿根廷透過金融服務和政府機構的現代化項目，持續貢獻著全部區域需求的相當大一部分。這些買家通常會將正式的服務管理納入更廣泛的數位化項目，從而推動市場穩步成長。在中東，沙烏地阿拉伯和阿拉伯聯合大公國的國家級數位轉型策略正在推動以流程主導的服務運營，這主要得益於對公共部門和電信領域的投資。在非洲，數位應用程式仍處於起步階段，但南非、奈及利亞和埃及為雲端優先成長提供了空間，因為它們可以採用現有平台，而無需承擔傳統企業環境中常見的遺留系統負擔。

其他好處：

  • Excel格式的市場預測（ME）表
  • 3個月的分析師支持

目錄

第1章：引言

  • 研究假設和市場定義
  • 調查範圍

第2章：調查方法

第3章執行摘要

第4章 市場狀況

  • 市場概覽
  • 市場促進因素
    • 遷移到雲端原生IT服務管理平台
    • AI驅動的服務自動化與AIOps整合
    • 混合雲端和多重雲端環境的整合管理
    • 公民IT服務管理的低音與無和弦編配
    • FinOps 和 GreenOps 報告功能已整合到 ITSM 中
    • 將邊緣運算和 5G 營運部署到 ITSM
  • 市場限制因素
    • 遷移舊有系統。
    • ITSM和ITOM專業人員短缺
    • 人工智慧管治和資料居住法規的發展趨勢
    • 可觀測性資料成本的不斷上升導致各種工具的湧現。
  • 產業價值鏈分析
  • 宏觀經濟因素的影響
  • 監理情勢
  • 技術展望
  • 波特五力分析

第5章 市場規模與成長預測

  • 按組件
    • 解決方案
    • 服務
  • 不同的發展
    • 雲
    • 現場
    • 混合
  • 透過使用
    • 服務台和事件管理
    • 資產和配置管理
    • 變更和發布管理
    • 服務請求管理
    • 知識管理
    • 其他ITSM應用
  • 按最終用戶行業分類
    • BFSI
    • 製造業
    • 政府/公共部門
    • IT/通訊
    • 零售與電子商務
    • 衛生保健
    • 旅遊與飯店
    • 其他終端用戶產業
  • 按公司規模
    • 大公司
    • 中小企業
  • 按地區
    • 北美洲
      • 美國
      • 加拿大
      • 墨西哥
    • 南美洲
      • 巴西
      • 阿根廷
      • 其他南美國家
    • 歐洲
      • 德國
      • 英國
      • 法國
      • 俄羅斯
      • 西班牙
      • 其他歐洲國家
    • 亞太地區
      • 中國
      • 日本
      • 印度
      • 韓國
      • 東南亞
      • 其他亞太國家
    • 中東和非洲
      • 中東
        • 沙烏地阿拉伯
        • 阿拉伯聯合大公國
        • 土耳其
        • 其他中東國家
      • 非洲
        • 南非
        • 奈及利亞
        • 埃及
        • 其他非洲國家

第6章 競爭情勢

  • 市場集中度
  • 策略趨勢
  • 市佔率分析
  • 公司簡介
    • ServiceNow, Inc.
    • IBM Corporation
    • BMC Software, Inc.
    • Atlassian Corporation Plc
    • Ivanti, Inc.
    • Freshworks Inc.
    • ManageEngine, a division of Zoho Corporation Pvt. Ltd.
    • Broadcom Inc.
    • Open Text Corporation
    • Micro Focus International plc
    • ASG Technologies Group, Inc.
    • SysAid Technologies Ltd.
    • Cherwell Software, LLC
    • TOPdesk BV
    • Hornbill Service Management Ltd.
    • SymphonyAI Summit
    • EasyVista SA
    • SolarWinds Corporation
    • Atlassian Corporation Plc
    • Axelos Limited

第7章 市場機會與未來展望

簡介目錄
Product Code: 65322

According to Mordor Intelligence, the iT service management market size is expected to increase from USD 12.84 billion in 2025 to USD 14.85 billion in 2026 and reach USD 31.71 billion by 2031, growing at a CAGR of 16.38% over 2026-2031.

ITSM - Market - IMG1

This report is Segmented by Component (Solutions and Services), Deployment (Cloud, On-Premise, and Hybrid), Application (Service Desk and Incident Management, Asset and Configuration Management, and More), End-User Industry (BFSI, Manufacturing, Government and Public Sector, and More), Enterprise Size (Large Enterprises, and SME), and Geography. The Market Forecasts are Provided in Terms of Value (USD).

Global ITSM Market Trends and Insights

AI-Driven Service Automation And AIops Integration

AI is moving from support assistance into direct workflow execution across the IT service management market. Vendors now position autonomous agents to resolve service desk cases, manage incidents, and support employee workflows with less manual intervention than earlier copilots allowed. Freshworks also expanded AI service delivery with Agent Studio, MCP Gateway, and xLA support, which shows that automation is becoming part of platform design rather than an optional feature layer. As these tools mature, the IT service management market is shifting from faster ticket handling toward more proactive detection, routing, and remediation, especially where incident data, workflows, and knowledge assets sit on the same platform. That makes platform consolidation more valuable because isolated AI tools do not carry the same workflow context or governance depth as integrated systems built for enterprise control.

Shift To Cloud-Native ITSM Platforms

Cloud-native design remains a strong growth force in the IT service management market because it supports faster releases, easier scaling, and broader integration with collaboration, identity, and DevOps systems. Vendors can update SaaS environments more frequently than on-premise deployments, which keeps AI features, workflow templates, and compliance tools moving into production at a quicker pace. This difference matters because buyers increasingly compare platforms on how quickly useful functions arrive after purchase, not only on initial deployment choice. The cloud model also fits subscription spending patterns and reduces infrastructure management work for customers, which improves adoption across both large enterprises and smaller organizations. Even where regulated users retain some private infrastructure, the IT service management market continues to benefit because hybrid models still depend on cloud-led orchestration and service design.

Legacy Migration Complexity And High Switching Cost

Migration remains a real barrier in the IT service management market because large deployments often carry years of workflow customization, CMDB structure changes, and service history. That complexity raises the cost of vendor switching, especially in regulated environments where change approval, asset relationships, and audit records are tightly embedded in the platform. IBM and ServiceNow framed legacy modernization and AI-ready data as a joint enterprise problem in their 2026 collaboration update, which reflects how difficult older environments are to modernize without coordinated tooling and process work. BMC also continued CMDB and suite-level enhancements in its 2026 Helix releases, which underlines the operational weight that configuration data and platform structure still carry in enterprise service management. This keeps renewal decisions cautious across the IT service management market, because buyers must weigh feature gains against operational disruption, retraining, and data transition risk.

Other drivers and restraints analyzed in the detailed report include:

  1. Unified Management For Hybrid And Multicloud Estates
  2. Low-Code And No-Code Orchestration For Citizen ITSM
  3. Shortage Of Skilled ITSM And ITOM Professionals

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

The Solutions segment held 62.61% of the IT service management market share in 2025, which reflected the shift from project-heavy deployments toward recurring platform subscriptions. This lead shows that buyers increasingly value the software layer itself, rather than the consulting effort required to install it. In the IT service management market, cloud delivery has shortened deployment cycles and moved more spending toward licensing, workflow modules, and AI-enabled add-ons. Solutions are projected to show a significant CAGR through 2031, which keeps this segment at the center of value capture as vendors sell more automation, knowledge, and compliance functions. That growth also reflects the way customers now expect ongoing product improvement rather than long gaps between major upgrades.

Services are projected to expand at a 18.01% CAGR through 2031. The Services segment matters because large buyers continue to need implementation support, integration work, managed administration, and training to keep complex environments stable. Demand for these services rises when organizations migrate from legacy tools, extend workflows beyond IT, or bring hybrid infrastructure into a single operating model. In the IT service management industry, services also support customers that lack in-house process depth, especially when AI capabilities require careful governance and data cleanup before deployment. The service mix is changing as well, because managed services and fixed-scope migration packages reduce the perceived burden of modernization for mid-market buyers. Even so, the revenue balance in the IT service management market keeps moving toward solutions because recurring platform value is growing faster than one-time deployment work.

Cloud deployment accounted for 59.62% share of the IT service management market size in 2025, which confirmed that SaaS has become the default choice for new platform buying. The cloud segment is projected to expand at a 18.21% CAGR through 2031, which keeps it ahead of other deployment models across the IT service management market. Buyers favor cloud because it reduces infrastructure overhead, supports elastic user growth, and allows vendors to deliver new capabilities without customer-led upgrade cycles. This matters more in 2026 because AI agents, observability links, and automation templates are changing fast, and customers want access to those updates as they are released. Cloud also fits subscription spending models, which has made enterprise-grade ITSM more reachable for organizations that once delayed adoption for budget reasons.

On-premise remains relevant in government, central banking, defense, and other settings where data location and security policy limit full SaaS use. These organizations still need service management, but they often buy it through tightly controlled infrastructure and longer release cycles. Hybrid models are therefore gaining ground because they let enterprises place high-volume service desk workflows in the cloud while retaining sensitive change and configuration data on private systems. This keeps the IT service management market balanced between innovation access and control requirements rather than forcing a full switch in every account. Over time, hybrid demand also supports vendors with strong orchestration and policy management, because mixed environments need stable process control across several technology layers.

Complete Report Scope:

  • By Component
    • Solutions
    • Services
  • By Deployment
    • Cloud
    • On-Premise
    • Hybrid
  • By Application
    • Service Desk and Incident Management
    • Asset and Configuration Management
    • Change and Release Management
    • Service Request Management
    • Knowledge Management
    • Other ITSM Applications
  • By End-User Industry
    • BFSI
    • Manufacturing
    • Government and Public Sector
    • IT and Telecommunications
    • Retail and E-Commerce
    • Healthcare
    • Travel and Hospitality
    • Other End-User Industries
  • By Enterprise Size
    • Large Enterprises
    • Small and Mid-Size Enterprises (SME)
  • By Geography
    • North America
      • United States
      • Canada
      • Mexico
    • South America
      • Brazil
      • Argentina
      • Rest of South America
    • Europe
      • Germany
      • United Kingdom
      • France
      • Russia
      • Spain
      • Rest of Europe
    • Asia-Pacific
      • China
      • Japan
      • India
      • South Korea
      • Southeast Asia
      • Rest of Asia-Pacific
    • Middle East and Africa
      • Middle East
        • Saudi Arabia
        • United Arab Emirates
        • Turkey
        • Rest of Middle East
      • Africa
        • South Africa
        • Nigeria
        • Egypt
        • Rest of Africa

Geography Analysis

North America held 38.02% of the IT service management market size in 2025, which kept it in the leading regional position. The region benefits from high cloud maturity, established service management practices, and a concentrated presence of major vendors and large enterprise buyers. The United States remained the main revenue center because financial services, technology, and healthcare organizations continued to invest in governed digital operations across the IT service management market. Canada supported demand through public sector digitization and enterprise modernization, while Mexico benefited from nearshoring-related infrastructure expansion and a growing need for process control. Europe remained the second-largest regional market, supported by manufacturing, financial services, and telecommunications demand across mature enterprise environments.

Asia-Pacific is projected to expand at a 19.90% CAGR through 2031, which makes it the fastest-growing region in the IT service management market. India is a major driver because domestic cloud adoption, data localization requirements, and the scale of the outsourcing base continue to push investment in formal service management capabilities. China adds volume through large enterprise deployments in manufacturing and banking, where process consistency and operational oversight remain important. Japan also supports growth as organizations invest more in automation and structured IT operations to manage service quality across complex technology estates. Across Southeast Asia, greenfield adoption supports the IT service management market because many buyers move directly to cloud-first platforms instead of carrying long on-premise replacement cycles.

South America remains smaller in value, but Brazil and Argentina continue to generate most regional demand through modernization work in financial services and government. These buyers often adopt formal service management as part of broader digitization programs, which supports steady but selective growth. The Middle East gains support from national digital transformation agendas in Saudi Arabia and the UAE, where public sector and telecom investments are expanding process-led service operations. Africa is still earlier in adoption, but South Africa, Nigeria, and Egypt present room for cloud-first growth because they can adopt current platforms without the same legacy burden seen in older enterprise environments.

  1. ServiceNow, Inc.
  2. IBM Corporation
  3. BMC Software, Inc.
  4. Atlassian Corporation Plc
  5. Ivanti, Inc.
  6. Freshworks Inc.
  7. ManageEngine, a division of Zoho Corporation Pvt. Ltd.
  8. Broadcom Inc.
  9. Open Text Corporation
  10. Micro Focus International plc
  11. ASG Technologies Group, Inc.
  12. SysAid Technologies Ltd.
  13. Cherwell Software, LLC
  14. TOPdesk B.V.
  15. Hornbill Service Management Ltd.
  16. SymphonyAI Summit
  17. EasyVista S.A.
  18. SolarWinds Corporation
  19. Atlassian Corporation Plc
  20. Axelos Limited

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Shift to Cloud-Native ITSM Platforms
    • 4.2.2 AI Driven Service Automation and AIOps Integration
    • 4.2.3 Unified Management for Hybrid and Multicloud Estates
    • 4.2.4 Low Code and No Code Orchestration for Citizen ITSM
    • 4.2.5 FinOps and GreenOps Reporting Embedded in ITSM
    • 4.2.6 Edge Computing and 5G Operations Onboarding to ITSM
  • 4.3 Market Restraints
    • 4.3.1 Legacy Migration Complexity and High Switching Cost
    • 4.3.2 Shortage of Skilled ITSM and ITOM Professionals
    • 4.3.3 Emerging AI Governance and Data Residency Regulations
    • 4.3.4 Rising Observability Data Costs Causing Tool Sprawl
  • 4.4 Industry Value Chain Analysis
  • 4.5 Impact of Macroeconomic Factors
  • 4.6 Regulatory Landscape
  • 4.7 Technological Outlook
  • 4.8 Porter's Five Forces Analysis
    • 4.8.1 Bargaining Power of Suppliers
    • 4.8.2 Bargaining Power of Buyers
    • 4.8.3 Threat of New Entrants
    • 4.8.4 Threat of Substitutes
    • 4.8.5 Intensity of Competitive Rivalry

5 MARKET SIZE AND GROWTH FORECASTS

  • 5.1 By Component
    • 5.1.1 Solutions
    • 5.1.2 Services
  • 5.2 By Deployment
    • 5.2.1 Cloud
    • 5.2.2 On-Premise
    • 5.2.3 Hybrid
  • 5.3 By Application
    • 5.3.1 Service Desk and Incident Management
    • 5.3.2 Asset and Configuration Management
    • 5.3.3 Change and Release Management
    • 5.3.4 Service Request Management
    • 5.3.5 Knowledge Management
    • 5.3.6 Other ITSM Applications
  • 5.4 By End-User Industry
    • 5.4.1 BFSI
    • 5.4.2 Manufacturing
    • 5.4.3 Government and Public Sector
    • 5.4.4 IT and Telecommunications
    • 5.4.5 Retail and E-Commerce
    • 5.4.6 Healthcare
    • 5.4.7 Travel and Hospitality
    • 5.4.8 Other End-User Industries
  • 5.5 By Enterprise Size
    • 5.5.1 Large Enterprises
    • 5.5.2 Small and Mid-Size Enterprises (SME)
  • 5.6 By Geography
    • 5.6.1 North America
      • 5.6.1.1 United States
      • 5.6.1.2 Canada
      • 5.6.1.3 Mexico
    • 5.6.2 South America
      • 5.6.2.1 Brazil
      • 5.6.2.2 Argentina
      • 5.6.2.3 Rest of South America
    • 5.6.3 Europe
      • 5.6.3.1 Germany
      • 5.6.3.2 United Kingdom
      • 5.6.3.3 France
      • 5.6.3.4 Russia
      • 5.6.3.5 Spain
      • 5.6.3.6 Rest of Europe
    • 5.6.4 Asia-Pacific
      • 5.6.4.1 China
      • 5.6.4.2 Japan
      • 5.6.4.3 India
      • 5.6.4.4 South Korea
      • 5.6.4.5 Southeast Asia
      • 5.6.4.6 Rest of Asia-Pacific
    • 5.6.5 Middle East and Africa
      • 5.6.5.1 Middle East
        • 5.6.5.1.1 Saudi Arabia
        • 5.6.5.1.2 United Arab Emirates
        • 5.6.5.1.3 Turkey
        • 5.6.5.1.4 Rest of Middle East
      • 5.6.5.2 Africa
        • 5.6.5.2.1 South Africa
        • 5.6.5.2.2 Nigeria
        • 5.6.5.2.3 Egypt
        • 5.6.5.2.4 Rest of Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Market Concentration
  • 6.2 Strategic Moves
  • 6.3 Market Share Analysis
  • 6.4 Company Profiles (includes Global Level Overview, Market Level Overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share, Products and Services, Recent Developments)
    • 6.4.1 ServiceNow, Inc.
    • 6.4.2 IBM Corporation
    • 6.4.3 BMC Software, Inc.
    • 6.4.4 Atlassian Corporation Plc
    • 6.4.5 Ivanti, Inc.
    • 6.4.6 Freshworks Inc.
    • 6.4.7 ManageEngine, a division of Zoho Corporation Pvt. Ltd.
    • 6.4.8 Broadcom Inc.
    • 6.4.9 Open Text Corporation
    • 6.4.10 Micro Focus International plc
    • 6.4.11 ASG Technologies Group, Inc.
    • 6.4.12 SysAid Technologies Ltd.
    • 6.4.13 Cherwell Software, LLC
    • 6.4.14 TOPdesk B.V.
    • 6.4.15 Hornbill Service Management Ltd.
    • 6.4.16 SymphonyAI Summit
    • 6.4.17 EasyVista S.A.
    • 6.4.18 SolarWinds Corporation
    • 6.4.19 Atlassian Corporation Plc
    • 6.4.20 Axelos Limited

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

  • 7.1 White-space and Unmet-Need Assessment