德國IT服務管理：市場佔有率分析、產業趨勢與統計、成長預測（2026-2035）

據 Mordor Intelligence 稱，德國 ITSM 市場預計將從 2025 年的 7.6 億美元成長到 2026 年的 8.6 億美元，到 2035 年達到 16.6 億美元，2026 年至 2035 年的複合年成長率預計為 14.22%。

本報告按元件（解決方案、服務）、部署方式（雲端、本地部署、混合部署）、應用領域（服務台和事件管理、資產和配置管理、其他）、最終用戶行業（銀行、金融服務和保險 (BFSI)、製造業、其他）以及企業規模（大型企業、中小企業）進行細分。市場預測以美元 (USD) 為單位。

德國IT服務管理市場的趨勢與洞察

企業轉型為雲端優先 IT 服務交付模式的趨勢日益擴大。

德國IT服務管理（ITSM）市場正向雲端交付轉型。這是因為買家尋求的是易於更新和擴展，且易於跨大量用戶群體進行審計的服務平台。這種轉變不僅是為了減輕基礎設施的維運負擔，也與在法規環境下對更清晰的流程記錄和更強大的服務效能控制的需求密切相關。供應商正在透過加強對混合環境的支援來應對這一趨勢，而不是強制用戶從舊有系統進行突兀的遷移。這表明，對於謹慎的買家而言，德國ITSM市場的雲端採用正變得越來越現實，對營運的干擾也越來越小。 Matrix42在其最近的平台更新中也強調了靈活的交付方式，這反映了德國ITSM市場對能夠支援雲端、私有雲端和分階段遷移，而不強制採用單一固定營運模式的供應商的偏好。隨著越來越多的組織將服務管理與更廣泛的數位化工作流程相整合，基於雲端的交付正成為德國ITSM市場自動化、分析和跨職能工作流程設計的首選基礎。

加速德國企業的數位轉型

德國IT服務管理（ITSM）市場正受惠於企業現代化這一更廣泛的趨勢。這是因為隨著企業同步重塑其ERP、工作流程、支援和營運流程，服務管理正扮演越來越核心的角色。這一趨勢在擁有大規模多站點營運的行業中尤其顯著，因為平台一致性對於服務的連續性、用戶支援和變更核准至關重要。 SAP展示了其大規模的Syntegon雲端轉型案例，該案例在五個月內涵蓋了47個生產和服務站點、三個ERP系統、業務資料倉儲以及約400個介面，生動地展現了當前德國服務營運所面臨的系統變革規模。在醫療保健領域，聯邦政府的數位化策略也要求各機構加強流程協調和系統基礎建設，這為德國ITSM市場帶來了新的系統性需求。因此，德國ITSM市場正受益於更廣泛的轉型週期，在這個週期中，服務管理不再被視為後勤部門工具，而是被視為整合複雜程序的營運層。因此，能夠整合實施、管理支援和工作流程重新設計的供應商，將在這個現代化週期中處於更有利的地位。

傳統企業技術棧帶來的高整合複雜性

由於遺留系統的複雜性，德國IT服務管理（ITSM）市場仍面臨許多阻礙。許多公司的服務工作流程跨越了過時的ERP系統、工廠系統、終端工具以及內部客製化的支援流程。在這樣的環境中，服務管理的替換或升級很少能僅使用單一平台，而且這項工作通常依賴資產資料、請求處理、使用者目錄和營運記錄之間的穩定整合。 SAP Syntegon的案例研究表明，一個大規模現代化專案可能涉及47個地點和近400個介面，這也是服務管理重構經常延期並需要更多投入的原因之一。 Ivanti強調加強雲端和本地部署之間的整合，這也凸顯了德國ITSM市場仍然需要滿足那些難以擺脫混合環境的客戶的需求。雖然這些限制不會阻止ITSM的普及，但它們會延長專案週期，增加對服務的依賴，並有利於那些擁有成熟的連接器、遷移工具和本地實施經驗的供應商。此外，由於許多客戶即使在完成初始平台實施後也需要持續的支持，因此對我們服務的需求仍然強勁。

細分市場分析

預計到2025年，解決方案將佔市場佔有率的66.32%，而授權和核心平台部署仍將佔據該領域支出的大部分。這一佔有率也表明，標準化平台將在德國IT服務管理（ITSM）市場繼續發揮重要作用，因為買家往往更傾向於一致的流程結構，而不是鬆散連接的獨立工具。許多組織仍然從事件、請求、資產和變更管理功能進行部署，然後再擴展到更廣泛的工作流程。因此，解決方案仍然是初始購買決策的核心，尤其是在擁有正式過程模式和大規模用戶群的大型企業中。因此，在部署後進行大規模最佳化之前，德國ITSM市場組件層面的規模將繼續由軟體主導的部署所推動。

此外，隨著供應商不斷透過人工智慧、分析和對更廣泛服務工作流程的支援來擴展其核心平台的功能，解決方案的重要性仍然居高不下。 ServiceNow 的 2026 年產品策略表明，其 ITSM 平台的定位不再只是一個工單管理工具，而是更全面的企業服務營運作業系統。 Ivanti 也正在為其平台引入人工智慧主導的增強功能，這進一步印證了德國 ITSM 市場正朝著核心軟體層內更豐富的平台功能方向發展的觀點。即使客戶購買了諮詢或託管支援服務，平臺本身仍然是服務記錄、工作流程和自動化邏輯的主要營運基礎。因此，儘管服務的重要性與日俱增，但解決方案的支出仍塑造著德國 ITSM 市場的模式。

預計到2031年，服務業將以16.21%的複合年成長率成長，成為預測期內成長最快的產業。這顯示德國IT服務管理（ITSM）市場正從部署階段邁向一個客戶在系統運作後仍需要持續支援的階段。隨著服務環境日益複雜，買家對整合、流程重組、培訓、管理外包和人工智慧配置等方面的需求不斷成長。服務業的成長也反映了客戶組織內部的實際局限性，因為許多內部團隊缺乏足夠的人員來獨立管理平台調優、工作流程變更和自動化管治。因此，德國ITSM市場對能夠提供持續支援而非僅僅一次性部署工作的專家合作夥伴的需求日益成長。

這種趨勢在同時進行ERP、終端管理和服務管理現代化改造的企業中可能最為顯著，因為這些專案帶來的變革遠遠超出內部團隊的短期承受能力。預計這一趨勢在中型企業市場也將持續增強，因為外包管理比永久性內部部署更具合理性。 Matrix42、Ivanti和ServiceNow等公司也進一步推動了這一趨勢，它們不斷圍繞持續價值而非僅僅初始實施來建立產品和服務。從實際角度來看，服務業的快速成長表明，德國IT服務管理（ITSM）市場不僅銷售工具，還提供必要的營運支持，以確保這些工具的長期有效性。因此，服務層將成為未來競爭的關鍵要素，尤其是在買家優先考慮本地支援、德語支援和穩定的實施後效能的情況下。

2025年，服務台和事件管理成為應用需求的主要驅動力，佔28.42%的市場。這表明，該領域的大部分支出和營運精力仍集中在一線支援上。這並不令人意外，因為服務台仍然是最終用戶與企業IT部門之間最直接的聯繫點。此外，服務台產生的營運數據能夠支援整個平台的自動化、根本原因分析和效能評估。在德國IT服務管理（ITSM）市場，強大的服務台基礎架構通常是後續部署資產管理、變更管理、請求管理和知識管理模組的入口點。這也是為什麼即使出現了其他用例，該應用程式在2025年仍然保持最大市場佔有率的原因之一。

服務台和事件管理的主導作用反映了買家在IT服務管理（ITSM）實施初期對其的重視程度。相較於其他模組的長期流程優勢，縮短回應時間、改善使用者溝通以及更清晰的升級路徑更容易被察覺。 ServiceNow在2026年2月於慕尼黑發布的公告強調，供應商的創新仍然圍繞著服務台展開，尤其是在人工智慧能夠減少重複工單處理並提高一線支援響應速度的領域。在德國ITSM市場，這意味著服務台仍然是供應商訊息和客戶投資報酬率討論的核心。這也表明，卓越的服務台效能會顯著影響客戶在初始部署後向其他用途遷移的速度。

預計到2031年，知識管理將以17.01%的複合年成長率成長，成為預測期內成長最快的應用領域。這一領域的強勁成長反映了企業面臨的嚴峻挑戰：鑑於招募專業IT人才仍然困難重重，企業不能只依賴員工的個人記憶。德國資訊科技協會（Bitkom）報告的10.9萬IT人才缺口數據表明，企業為何越來越重視搜尋、可重複使用且管理完善的內部知識結構。因此，在德國IT服務管理（ITSM）市場，知識管理的重要性日益凸顯，它不僅是一個附加模組，更成為解決人手不足、確保支援一致性以及滿足新員工培訓需求的直接方案。此外，知識管理也十分適用於人工智慧驅動的服務工作流程，因為自動化回應的品質通常取決於其背後知識庫的品質。

這使得知識管理與自動化服務請求之間的連結比許多買家在以往的平台引進週期中所認知到的更為緊密。當知識庫報導保持最新、易於搜尋並與工作流程設計保持一致時，服務團隊可以減少重複工單，並縮短解決常規問題所需的時間。更完善的知識結構能夠提高人工和機器解決方案的可靠性，供應商也擴大圍繞這種關係來建構其人工智慧策略。在德國IT服務管理（ITSM）市場，這意味著成長最快的應用與成本控制和服務品質的提升直接相關。因此，應用程式組合正變得更加多樣化，最大的用例仍然佔據支出主導地位，而成長最快的用例則開始塑造未來的平台設計。

其他好處

• Excel格式的市場預測（ME）表
• 3個月的分析師支持

目錄

第1章：引言

• 研究假設和市場定義
• 調查範圍

第2章：調查方法

第3章執行摘要

第4章 市場狀況

• 市場概覽
• 市場促進因素
  • 企業轉型為雲端優先 IT 服務交付模式的趨勢日益擴大。
  • 加速德國企業的數位轉型
  • 監管壓力對可審計性和服務可追溯性的影響
  • 對人工智慧驅動的工作流程自動化日益成長的需求。
  • SAP主導的Mittelstand 現代化
  • 支援混合辦公和分散式服務運營
• 市場限制因素
  • 傳統企業技術棧帶來的高整合複雜性
  • 資料居住要求和主權限制
  • ITSM流程和自動化方面熟練人員短缺
  • 中型企業的預算審查與採購週期延長
• 產業價值鏈分析
• 供應鏈分析
• 宏觀經濟因素對市場的影響
• 監理情勢
• 技術展望
• 波特五力分析

第5章 市場規模與成長預測

• 按組件
  • 解決方案
  • 服務
• 不同的發展
  • 雲
  • 現場
  • 混合
• 透過使用
  • 服務台和事件管理
  • 資產和配置管理
  • 變更和發布管理
  • 服務請求管理
  • 知識管理
  • 其他用途
• 按最終用戶行業分類
  • BFSI
  • 製造業
  • 政府
  • 資訊科技/通訊
  • 零售與電子商務
  • 衛生保健
  • 旅遊與飯店
  • 其他終端用戶產業
• 按公司規模
  • 大公司
  • 小型企業

第6章 競爭情勢

• 市場集中度
• 策略趨勢
• 市佔率分析
• 公司簡介
  • ServiceNow, Inc.
  • BMC Software, Inc.
  • Atlassian Corporation Plc
  • IBM Corporation
  • Broadcom Inc.
  • Freshworks Inc.
  • Ivanti, Inc.
  • Microsoft Corporation
  • Open Text Corporation
  • Zoho Corporation Pvt. Ltd.
  • SolarWinds Corporation
  • EasyVista
  • TOPdesk Nederland BV
  • SysAid Technologies Ltd.
  • Matrix42 AG
  • USU Software AG
  • Hornbill Service Management Limited
  • Aisera, Inc.
  • 4me, Inc.
  • TeamDynamix, LLC

第7章 市場機會與未來展望

According to Mordor Intelligence, the Germany ITSM market size is expected to increase from USD 0.76 billion in 2025 to USD 0.86 billion in 2026 and reach USD 1.66 billion by 2035, growing at a CAGR of 14.22% over 2026-2035.

This report is Segmented by Component (Solutions, Services), Deployment (Cloud, On-Premises, Hybrid), Application (Service Desk and Incident Management, Asset and Configuration Management, and More), End-User Industry (BFSI, Manufacturing, and More), and Enterprise Size (Large Enterprises, Small and Medium Enterprises). The Market Forecasts are Provided in Terms of Value (USD).

Germany ITSM Market Trends and Insights

Rising Enterprise Shift to Cloud-First IT Service Delivery

The Germany ITSM market is moving toward cloud delivery because buyers want service platforms that are easier to update, easier to scale, and easier to audit across many user groups. This shift is not only about lower infrastructure effort, because it is also tied to the need for clearer process records and stronger control over service performance in regulated environments. Vendors are responding by improving hybrid support rather than forcing a sudden move away from legacy systems, which shows that cloud adoption in the Germany ITSM market is becoming more practical and less disruptive for cautious buyers. Matrix42 also highlighted flexible delivery paths in its recent platform updates, which reflects how the Germany ITSM market is favoring providers that can support cloud, private cloud, and staged transitions without forcing one fixed operating model. As more organizations connect service management with broader digital workflows, cloud-based delivery is becoming the preferred base for automation, analytics, and cross-functional workflow design in the Germany ITSM market.

Accelerating Digital Transformation Across German Enterprises

The Germany ITSM market is benefiting from broader enterprise modernization, because service management becomes more central when companies redesign ERP, workflow, support, and operating processes at the same time. This is especially visible in sectors that run large multi-site operations, where platform consistency matters for service continuity, user support, and change approval. SAP described a major Syntegon cloud transformation that covered 47 production and service locations, 3 ERP systems, a business warehouse, and nearly 400 interfaces within 5 months, which shows the scale of system change that now surrounds service operations in Germany. In healthcare, the federal digitalization strategy is also pushing organizations to upgrade process coordination and system readiness, which adds another source of structured demand for the Germany ITSM market. The result is that the Germany ITSM market is being supported by a wider transformation cycle where service management is no longer treated as a back-office tool, but as an operating layer that holds complex programs together. Providers that can connect implementation work, managed support, and workflow redesign are therefore in a stronger position as this modernization cycle continues.

High Integration Complexity With Legacy Enterprise Stacks

The Germany ITSM market still faces a major constraint from legacy complexity, because many enterprises have service workflows that sit across old ERP systems, plant systems, endpoint tools, and internally customized support processes. Replacing or upgrading service management in those settings is rarely a single-platform job, and the work often depends on stable links between asset data, request handling, user directories, and operational records. SAP's Syntegon example shows how large modernizations can span 47 locations and nearly 400 interfaces, which helps explain why service management redesign often becomes slower and more demanding than planned. Ivanti's emphasis on stronger cloud-to-on-premises synchronization also underlines the reality that the Germany ITSM market still has to serve buyers who cannot cut away from mixed environments in one step. This restraint does not stop adoption, but it does lengthen project timelines, increase service dependency, and reward vendors with tested connectors, migration tools, and local implementation depth. It also keeps services demand high, because many customers need ongoing support after the initial platform rollout is complete.

Other drivers and restraints analyzed in the detailed report include:

1. Regulatory Pressure for Auditability and Service Traceability
2. Growing Need for AI-Enabled Workflow Automation
3. Data Residency And Sovereignty Constraints

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

Solutions held 66.32% of the market in 2025, which shows that licensing and core platform deployment still formed the largest part of spending in this segment. That share also points to the continued role of standardized platforms in the Germany ITSM market, where buyers often prefer consistent process structures rather than loosely connected point tools. Many organizations still start with incident, request, asset, and change functions before expanding into broader workflow coverage. This keeps solutions at the center of most first-phase buying decisions, especially in larger organizations with formal process models and larger user estates. The Germany ITSM market size at the component level therefore remained anchored by software-led deployments before wider post-launch optimization began to accelerate.

Solutions also stay important because vendors continue to widen what the core platform can do through AI, analytics, and broader service workflow support. ServiceNow's product direction in 2026 showed that ITSM platforms are being positioned as wider operating systems for enterprise service work rather than ticketing tools alone. Ivanti also pushed AI-led enhancements into its platform, which supports the same view that the Germany ITSM market is moving toward richer platform capabilities inside the core software layer. Even when customers buy consulting or managed support, the platform itself remains the main operating base for service records, workflows, and automation logic. That is why solution spending still sets the structure of the Germany ITSM market, even as the role of services becomes more important over time.

Services are projected to expand at a 16.21% CAGR through 2031, making them the faster-growing component across the forecast period. This shows that the Germany ITSM market is moving into a stage where implementation is only the starting point, and customers need more support after the system goes live. Buyers are asking for integration work, process redesign, training, managed administration, and AI configuration as their service environments become more complex. The growth of services also reflects practical limits inside client organizations, since many internal teams do not have enough people to manage platform tuning, workflow changes, and automation governance on their own. As a result, the Germany ITSM market is creating room for specialist partners that can deliver recurring support rather than one-time deployment work.

This pattern is likely to be strongest in organizations that are modernizing ERP, endpoint management, and service management together, because those programs create more change than internal teams can absorb at once. It is also likely to remain strong in the mid-market, where outsourced administration can be easier to justify than permanent internal hiring. Company activity supports this direction, with firms such as Matrix42, Ivanti, and ServiceNow continuing to frame their offers around ongoing value, not only first deployment. In practical terms, the faster rise of services shows that the Germany ITSM market is not only selling tools, but also selling the operational support needed to keep those tools useful over time. That makes the service layer an important part of future competition, especially where buyers care about local support, German-language delivery, and steady post-launch performance.

Service desk and incident management led application demand with a 28.42% share in 2025, showing that frontline support still anchors most spending and operational attention in this area. This position is not surprising because service desks remain the most visible contact point between end users and enterprise IT. They also generate the operational data that later supports automation, root-cause review, and performance measurement across the wider platform. In the Germany ITSM market, a strong service desk base often becomes the entry point for later adoption of asset, change, request, and knowledge modules. That helps explain why this application remained the largest in 2025, even as other use cases gained ground.

The leading role of service desk and incident management also reflects how buyers measure value early in the life of an ITSM deployment. Faster response times, better user communication, and cleaner escalation paths are easier to see than longer-term process benefits in other modules. ServiceNow's Munich announcement in February 2026 underlined how much vendor innovation is still centered on the service desk, especially where AI can reduce repetitive ticket work and improve first-line support capacity. In the Germany ITSM market, that keeps the service desk at the center of vendor messaging and customer return-on-investment discussions. It also means that strong service desk performance often shapes how quickly clients expand into other applications after the first rollout.

Knowledge management is projected to grow at a 17.01% CAGR through 2031, which makes it the fastest-growing application in the forecast period. The strength of this segment reflects a practical problem, because organizations cannot depend on individual staff memory when specialist IT roles remain difficult to fill. Bitkom's figure of 109,000 unfilled IT jobs shows why companies are turning more attention toward searchable, reusable, and better-governed internal knowledge structures. In the Germany ITSM market, knowledge management is therefore becoming more valuable not as a side module, but as a direct answer to labor pressure, support consistency, and onboarding needs. It also works well with AI-enabled service workflows, because the quality of automated responses often depends on the quality of the knowledge base behind them.

This creates a closer link between knowledge management and service request automation than many buyers recognized in earlier platform cycles. When knowledge articles are current, easy to search, and tied to workflow design, service teams can reduce duplicate tickets and shorten handling time for routine problems. Vendors are increasingly building their AI stories around this relationship, since better knowledge structures make both human and machine resolution more reliable. For the Germany ITSM market, that means the fastest-growing application is tied directly to both cost control and service quality improvement. The result is a broader application mix where the largest use case still anchors spending, but the fastest-growing one is starting to shape future platform design.

Complete Report Scope:

• By Component
  • Solutions
  • Services
• By Deployment
  • Cloud
  • On-Premises
  • Hybrid
• By Application
  • Service Desk and Incident Management
  • Asset and Configuration Management
  • Change and Release Management
  • Service Request Management
  • Knowledge Management
  • Other Applications by Application
• By End-User Industry
  • BFSI
  • Manufacturing
  • Government
  • IT and Telecommunications
  • Retail and E-Commerce
  • Healthcare
  • Travel and Hospitality
  • Other Industries by End-User Industry
• By Enterprise Size
  • Large Enterprises
  • Small and Medium Enterprises

List of Companies Covered in this Report:

1. ServiceNow, Inc.
2. BMC Software, Inc.
3. Atlassian Corporation Plc
4. IBM Corporation
5. Broadcom Inc.
6. Freshworks Inc.
7. Ivanti, Inc.
8. Microsoft Corporation
9. Open Text Corporation
10. Zoho Corporation Pvt. Ltd.
11. SolarWinds Corporation
12. EasyVista
13. TOPdesk Nederland B.V.
14. SysAid Technologies Ltd.
15. Matrix42 AG
16. USU Software AG
17. Hornbill Service Management Limited
18. Aisera, Inc.
19. 4me, Inc.
20. TeamDynamix, LLC

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

• 4.1 Market Overview
• 4.2 Market Drivers
  • 4.2.1 Rising Enterprise Shift to Cloud-First IT Service Delivery
  • 4.2.2 Accelerating Digital Transformation Across German Enterprises
  • 4.2.3 Regulatory Pressure for Auditability and Service Traceability
  • 4.2.4 Growing Need For AI-Enabled Workflow Automation
  • 4.2.5 SAP-Driven Modernization Across the Mittelstand
  • 4.2.6 Hybrid Work Support and Distributed Service Operations
• 4.3 Market Restraints
  • 4.3.1 High Integration Complexity With Legacy Enterprise Stacks
  • 4.3.2 Data Residency and Sovereignty Constraints
  • 4.3.3 Skilled ITSM Process and Automation Talent Shortage
  • 4.3.4 Budget Scrutiny and Slow Procurement Cycles in Midmarket Firms
• 4.4 Industry Value Chain Analysis
• 4.5 Supply Chain Analysis
• 4.6 Impact of Macroeconomic Factors on the Market
• 4.7 Regulatory Landscape
• 4.8 Technological Outlook
• 4.9 Porter's Five Forces Analysis
  • 4.9.1 Bargaining Power of Buyers
  • 4.9.2 Bargaining Power of Suppliers
  • 4.9.3 Threat of New Entrants
  • 4.9.4 Threat of Substitutes
  • 4.9.5 Intensity of Competitive Rivalry

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

• 5.1 By Component
  • 5.1.1 Solutions
  • 5.1.2 Services
• 5.2 By Deployment
  • 5.2.1 Cloud
  • 5.2.2 On-Premises
  • 5.2.3 Hybrid
• 5.3 By Application
  • 5.3.1 Service Desk and Incident Management
  • 5.3.2 Asset and Configuration Management
  • 5.3.3 Change and Release Management
  • 5.3.4 Service Request Management
  • 5.3.5 Knowledge Management
  • 5.3.6 Other Applications by Application
• 5.4 By End-User Industry
  • 5.4.1 BFSI
  • 5.4.2 Manufacturing
  • 5.4.3 Government
  • 5.4.4 IT and Telecommunications
  • 5.4.5 Retail and E-Commerce
  • 5.4.6 Healthcare
  • 5.4.7 Travel and Hospitality
  • 5.4.8 Other Industries by End-User Industry
• 5.5 By Enterprise Size
  • 5.5.1 Large Enterprises
  • 5.5.2 Small and Medium Enterprises

6 COMPETITIVE LANDSCAPE

• 6.1 Market Concentration
• 6.2 Strategic Moves
• 6.3 Market Share Analysis
• 6.4 Company Profiles (includes Global Level Overview, Market Level Overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share, Products and Services, Recent Developments)
  • 6.4.1 ServiceNow, Inc.
  • 6.4.2 BMC Software, Inc.
  • 6.4.3 Atlassian Corporation Plc
  • 6.4.4 IBM Corporation
  • 6.4.5 Broadcom Inc.
  • 6.4.6 Freshworks Inc.
  • 6.4.7 Ivanti, Inc.
  • 6.4.8 Microsoft Corporation
  • 6.4.9 Open Text Corporation
  • 6.4.10 Zoho Corporation Pvt. Ltd.
  • 6.4.11 SolarWinds Corporation
  • 6.4.12 EasyVista
  • 6.4.13 TOPdesk Nederland B.V.
  • 6.4.14 SysAid Technologies Ltd.
  • 6.4.15 Matrix42 AG
  • 6.4.16 USU Software AG
  • 6.4.17 Hornbill Service Management Limited
  • 6.4.18 Aisera, Inc.
  • 6.4.19 4me, Inc.
  • 6.4.20 TeamDynamix, LLC

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

• 7.1 White-Space and Unmet-Need Assessment