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市場調查報告書
商品編碼
1905342

日本醫療保健CRM市場報告（按產品、應用、技術、最終用途和地區分類，2026-2034年）

Japan Healthcare CRM Market Report by Product, Application, Technology, End Use, and Region 2026-2034
出版日期: | 出版商: IMARC | 英文 121 Pages | 商品交期: 5-7個工作天內

價格
簡介目錄

2025年，日本醫療保健CRM市場規模達11.209億美元。展望未來， IMARC Group預計到2034年，該市場規模將達到22.193億美元，2026年至2034年間的複合年成長率（CAGR）為7.89%。醫療機構對醫療保健CRM的日益普及、管理轉診和協調不同醫療服務提供者之間護理需求的不斷成長，以及對行動醫療（mHealth）應用的日益依賴，都是推動市場成長的關鍵因素。

本報告解答的關鍵問題：

  • 日本醫療保健客戶關係管理（CRM）市場目前表現如何？未來幾年又將如何發展？
  • 新冠疫情對日本醫療保健客戶關係管理（CRM）市場產生了哪些影響？
  • 日本醫療保健CRM市場依產品分類的組成是怎樣的？
  • 日本醫療保健CRM市場按應用領域分類的組成是怎樣的？
  • 日本醫療保健CRM市場依技術分類的組成是怎樣的？
  • 日本醫療保健CRM市場依最終用途分類的組成是怎樣的？
  • 日本醫療保健CRM市場價值鏈的各個階段有哪些？
  • 日本醫療保健客戶關係管理的關鍵促進因素和挑戰是什麼？
  • 日本醫療保健客戶關係管理（CRM）市場的架構是怎麼樣的？主要參與者有哪些？
  • 日本醫療保健客戶關係管理（CRM）市場的競爭程度如何？

目錄

第1章：序言

第2章：範圍與方法

  • 研究目標
  • 利害關係人
  • 數據來源
  • 市場估算
  • 預測方法

第3章：執行概要

第4章：日本醫療保健CRM市場－簡介

  • 概述
  • 市場動態
  • 產業趨勢
  • 競爭情報

第5章：日本醫療保健CRM市場概況

  • 歷史及當前市場趨勢（2020-2025）
  • 市場預測（2026-2034）

第6章：日本醫療保健CRM市場－依產品細分

  • 個人
  • 轉診
  • 個人及轉介

第7章：日本醫療保健CRM市場－依應用領域分類

  • 社區拓展
  • 個案協調
  • 個案管理
  • 關係管理

第8章：日本醫療保健CRM市場－依技術分類

  • 基於雲端的
  • 移動的
  • 社會的
  • 協作
  • 預測

第9章：日本醫療保健CRM市場－依最終用途分類

  • 付款人
  • 提供者
  • 生命科學公司

第10章：日本醫療保健CRM市場－按地區分類

  • 關東地區
  • 關西/近畿地區
  • 中部/中部地區
  • 九州·沖繩地區
  • 東北部地區
  • 中國地區
  • 北海道地區
  • 四國地區

第11章：日本醫療保健CRM市場－競爭格局

  • 概述
  • 市場結構
  • 市場參與者定位
  • 最佳制勝策略
  • 競爭格局分析
  • 公司評估象限

第12章：關鍵參與者簡介

第13章：日本醫療保健客戶關係管理市場－產業分析

  • 促進因素、限制因素和機遇
  • 波特五力分析
  • 價值鏈分析

第14章：附錄

簡介目錄
Product Code: SR112026A18956

Japan healthcare CRM market size reached USD 1,120.9 Million in 2025. Looking forward, IMARC Group expects the market to reach USD 2,219.3 Million by 2034, exhibiting a growth rate (CAGR) of 7.89% during 2026-2034. The increasing adoption of healthcare CRM by healthcare institutions, rising need to manage referrals and coordinate care between different providers, and the growing reliance on mobile health (mHealth) applications represent some of the key factors driving the market.

Healthcare customer relationship management (CRM) is a comprehensive approach that focuses on improving patient engagement, satisfaction, and outcomes. It centralizes patient information, including medical history, appointments, and billing, which allows healthcare providers to offer personalized care. It also helps in managing and automating administrative tasks, such as appointment scheduling and follow-up reminders, reducing administrative burdens. It can capture and analyze patient data to identify trends and preferences, which aid in tailored care plans and predictive analytics for better decision-making. Additionally, it enhances communication between patients and providers, which makes it easier to address concerns, provide telehealth services, and maintain strong doctor-patient relationships. It also assists in marketing and outreach efforts by segmenting patient populations for targeted campaigns and referral tracking, which enables healthcare institutions to attract new patients and retain existing ones.

Japan Healthcare CRM Market Trends:

The rising emphasis on providing patient-centered healthcare is driving the need for healthcare CRM systems to enhance patient engagement and satisfaction. Along with this, the increasing adoption of healthcare CRM by healthcare institutions to record, analyze, and utilize patient information effectively represents one of the major factors bolstering the market growth in Japan. Moreover, the growing utilization of telehealth services is driving the need for CRM tools to manage remote patient interactions and appointments. In addition, the increasing need to manage referrals and coordinate care between different providers is favoring the market growth. Apart from this, the rising utilization of healthcare CRM for improving the patient experience, which is becoming a priority for healthcare institutions seeking to differentiate themselves, is strengthening the growth of the market in the country. Furthermore, key players operating in the country are focusing on using artificial intelligence (AI), machine learning (ML), data analytics, the Internet of Things (IoT), and chatbots and virtual assistants. These advancements can analyze patient data to provide personalized treatment recommendations, predict patient needs, automate routine tasks, and allow healthcare CRM systems to process vast amounts of patient data to identify trends, optimize workflows, and improve decision-making. Leading players are also incorporating blockchain, facial recognition, and predictive analytics to ensure the security and integrity of patient records, reducing the risk of data breaches and enhancing patient trust. These advanced technologies can be used for transcribing patient notes and streamlining data entry, reducing administrative burdens, and forecasting patient needs, disease outbreaks, and resource requirements, optimizing resource allocation and patient care. This, coupled with the rising reliance on mobile health (mHealth) applications, is enhancing the accessibility and convenience to avail medical services, which is propelling the growth of the market in the country.

Japan Healthcare CRM Market Segmentation:

Product Insights:

  • Individual
  • Referral
  • Individual and Referral

Application Insights:

  • Community Outreach
  • Case Coordination
  • Case Management
  • Relationship Management

Technology Insights:

  • Cloud-based
  • Mobile
  • Social
  • Collaborative
  • Predictive

End Use Insights:

  • Payers
  • Providers
  • Life Science Companies

Regional Insights:

  • Kanto Region
  • Kansai/Kinki Region
  • Central/ Chubu Region
  • Kyushu-Okinawa Region
  • Tohoku Region
  • Chugoku Region
  • Hokkaido Region
  • Shikoku Region
  • The report has also provided a comprehensive analysis of all the major regional markets, which include Kanto Region, Kansai/Kinki Region, Central/ Chubu Region, Kyushu-Okinawa Region, Tohoku Region, Chugoku Region, Hokkaido Region, and Shikoku Region.

Competitive Landscape:

The market research report has also provided a comprehensive analysis of the competitive landscape. Competitive analysis such as market structure, key player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided.

Key Questions Answered in This Report:

  • How has the Japan healthcare CRM market performed so far and how will it perform in the coming years?
  • What has been the impact of COVID-19 on the Japan healthcare CRM market?
  • What is the breakup of the Japan healthcare CRM market on the basis of product?
  • What is the breakup of the Japan healthcare CRM market on the basis of application?
  • What is the breakup of the Japan healthcare CRM market on the basis of technology?
  • What is the breakup of the Japan healthcare CRM market on the basis of end use?
  • What are the various stages in the value chain of the Japan healthcare CRM market?
  • What are the key driving factors and challenges in the Japan healthcare CRM?
  • What is the structure of the Japan healthcare CRM market and who are the key players?
  • What is the degree of competition in the Japan healthcare CRM market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Japan Healthcare CRM Market - Introduction

  • 4.1 Overview
  • 4.2 Market Dynamics
  • 4.3 Industry Trends
  • 4.4 Competitive Intelligence

5 Japan Healthcare CRM Market Landscape

  • 5.1 Historical and Current Market Trends (2020-2025)
  • 5.2 Market Forecast (2026-2034)

6 Japan Healthcare CRM Market - Breakup by Product

  • 6.1 Individual
    • 6.1.1 Overview
    • 6.1.2 Historical and Current Market Trends (2020-2025)
    • 6.1.3 Market Forecast (2026-2034)
  • 6.2 Referral
    • 6.2.1 Overview
    • 6.2.2 Historical and Current Market Trends (2020-2025)
    • 6.2.3 Market Forecast (2026-2034)
  • 6.3 Individual and Referral
    • 6.3.1 Overview
    • 6.3.2 Historical and Current Market Trends (2020-2025)
    • 6.3.3 Market Forecast (2026-2034)

7 Japan Healthcare CRM Market - Breakup by Application

  • 7.1 Community Outreach
    • 7.1.1 Overview
    • 7.1.2 Historical and Current Market Trends (2020-2025)
    • 7.1.3 Market Forecast (2026-2034)
  • 7.2 Case Coordination
    • 7.2.1 Overview
    • 7.2.2 Historical and Current Market Trends (2020-2025)
    • 7.2.3 Market Forecast (2026-2034)
  • 7.3 Case Management
    • 7.3.1 Overview
    • 7.3.2 Historical and Current Market Trends (2020-2025)
    • 7.3.3 Market Forecast (2026-2034)
  • 7.4 Relationship Management
    • 7.4.1 Overview
    • 7.4.2 Historical and Current Market Trends (2020-2025)
    • 7.4.3 Market Forecast (2026-2034)

8 Japan Healthcare CRM Market - Breakup by Technology

  • 8.1 Cloud-based
    • 8.1.1 Overview
    • 8.1.2 Historical and Current Market Trends (2020-2025)
    • 8.1.3 Market Forecast (2026-2034)
  • 8.2 Mobile
    • 8.2.1 Overview
    • 8.2.2 Historical and Current Market Trends (2020-2025)
    • 8.2.3 Market Forecast (2026-2034)
  • 8.3 Social
    • 8.3.1 Overview
    • 8.3.2 Historical and Current Market Trends (2020-2025)
    • 8.3.3 Market Forecast (2026-2034)
  • 8.4 Collaborative
    • 8.4.1 Overview
    • 8.4.2 Historical and Current Market Trends (2020-2025)
    • 8.4.3 Market Forecast (2026-2034)
  • 8.5 Predictive
    • 8.5.1 Overview
    • 8.5.2 Historical and Current Market Trends (2020-2025)
    • 8.5.3 Market Forecast (2026-2034)

9 Japan Healthcare CRM Market - Breakup by End Use

  • 9.1 Payers
    • 9.1.1 Overview
    • 9.1.2 Historical and Current Market Trends (2020-2025)
    • 9.1.3 Market Forecast (2026-2034)
  • 9.2 Providers
    • 9.2.1 Overview
    • 9.2.2 Historical and Current Market Trends (2020-2025)
    • 9.2.3 Market Forecast (2026-2034)
  • 9.3 Life Science Companies
    • 9.3.1 Overview
    • 9.3.2 Historical and Current Market Trends (2020-2025)
    • 9.3.3 Market Forecast (2026-2034)

10 Japan Healthcare CRM Market - Breakup by Region

  • 10.1 Kanto Region
    • 10.1.1 Overview
    • 10.1.2 Historical and Current Market Trends (2020-2025)
    • 10.1.3 Market Breakup by Product
    • 10.1.4 Market Breakup by Application
    • 10.1.5 Market Breakup by Technology
    • 10.1.6 Market Breakup by End Use
    • 10.1.7 Key Players
    • 10.1.8 Market Forecast (2026-2034)
  • 10.2 Kansai/Kinki Region
    • 10.2.1 Overview
    • 10.2.2 Historical and Current Market Trends (2020-2025)
    • 10.2.3 Market Breakup by Product
    • 10.2.4 Market Breakup by Application
    • 10.2.5 Market Breakup by Technology
    • 10.2.6 Market Breakup by End Use
    • 10.2.7 Key Players
    • 10.2.8 Market Forecast (2026-2034)
  • 10.3 Central/ Chubu Region
    • 10.3.1 Overview
    • 10.3.2 Historical and Current Market Trends (2020-2025)
    • 10.3.3 Market Breakup by Product
    • 10.3.4 Market Breakup by Application
    • 10.3.5 Market Breakup by Technology
    • 10.3.6 Market Breakup by End Use
    • 10.3.7 Key Players
    • 10.3.8 Market Forecast (2026-2034)
  • 10.4 Kyushu-Okinawa Region
    • 10.4.1 Overview
    • 10.4.2 Historical and Current Market Trends (2020-2025)
    • 10.4.3 Market Breakup by Product
    • 10.4.4 Market Breakup by Application
    • 10.4.5 Market Breakup by Technology
    • 10.4.6 Market Breakup by End Use
    • 10.4.7 Key Players
    • 10.4.8 Market Forecast (2026-2034)
  • 10.5 Tohoku Region
    • 10.5.1 Overview
    • 10.5.2 Historical and Current Market Trends (2020-2025)
    • 10.5.3 Market Breakup by Product
    • 10.5.4 Market Breakup by Application
    • 10.5.5 Market Breakup by Technology
    • 10.5.6 Market Breakup by End Use
    • 10.5.7 Key Players
    • 10.5.8 Market Forecast (2026-2034)
  • 10.6 Chugoku Region
    • 10.6.1 Overview
    • 10.6.2 Historical and Current Market Trends (2020-2025)
    • 10.6.3 Market Breakup by Product
    • 10.6.4 Market Breakup by Application
    • 10.6.5 Market Breakup by Technology
    • 10.6.6 Market Breakup by End Use
    • 10.6.7 Key Players
    • 10.6.8 Market Forecast (2026-2034)
  • 10.7 Hokkaido Region
    • 10.7.1 Overview
    • 10.7.2 Historical and Current Market Trends (2020-2025)
    • 10.7.3 Market Breakup by Product
    • 10.7.4 Market Breakup by Application
    • 10.7.5 Market Breakup by Technology
    • 10.7.6 Market Breakup by End Use
    • 10.7.7 Key Players
    • 10.7.8 Market Forecast (2026-2034)
  • 10.8 Shikoku Region
    • 10.8.1 Overview
    • 10.8.2 Historical and Current Market Trends (2020-2025)
    • 10.8.3 Market Breakup by Product
    • 10.8.4 Market Breakup by Application
    • 10.8.5 Market Breakup by Technology
    • 10.8.6 Market Breakup by End Use
    • 10.8.7 Key Players
    • 10.8.8 Market Forecast (2026-2034)

11 Japan Healthcare CRM Market - Competitive Landscape

  • 11.1 Overview
  • 11.2 Market Structure
  • 11.3 Market Player Positioning
  • 11.4 Top Winning Strategies
  • 11.5 Competitive Dashboard
  • 11.6 Company Evaluation Quadrant

12 Profiles of Key Players

  • 12.1 Company A
    • 12.1.1 Business Overview
    • 12.1.2 Service Offered
    • 12.1.3 Business Strategies
    • 12.1.4 SWOT Analysis
    • 12.1.5 Major News and Events
  • 12.2 Company B
    • 12.2.1 Business Overview
    • 12.2.2 Service Offered
    • 12.2.3 Business Strategies
    • 12.2.4 SWOT Analysis
    • 12.2.5 Major News and Events
  • 12.3 Company C
    • 12.3.1 Business Overview
    • 12.3.2 Service Offered
    • 12.3.3 Business Strategies
    • 12.3.4 SWOT Analysis
    • 12.3.5 Major News and Events
  • 12.4 Company D
    • 12.4.1 Business Overview
    • 12.4.2 Service Offered
    • 12.4.3 Business Strategies
    • 12.4.4 SWOT Analysis
    • 12.4.5 Major News and Events
  • 12.5 Company E
    • 12.5.1 Business Overview
    • 12.5.2 Service Offered
    • 12.5.3 Business Strategies
    • 12.5.4 SWOT Analysis
    • 12.5.5 Major News and Events

13 Japan Healthcare CRM Market - Industry Analysis

  • 13.1 Drivers, Restraints, and Opportunities
    • 13.1.1 Overview
    • 13.1.2 Drivers
    • 13.1.3 Restraints
    • 13.1.4 Opportunities
  • 13.2 Porters Five Forces Analysis
    • 13.2.1 Overview
    • 13.2.2 Bargaining Power of Buyers
    • 13.2.3 Bargaining Power of Suppliers
    • 13.2.4 Degree of Competition
    • 13.2.5 Threat of New Entrants
    • 13.2.6 Threat of Substitutes
  • 13.3 Value Chain Analysis

14 Appendix