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市場調查報告書
商品編碼
1881799

聊天機器人市場－全球產業規模、佔有率、趨勢、機會和預測（按機器人通訊方式（文字、音訊和視訊）、終端用戶垂直產業（零售和電子商務、醫​​療保健和生命科學）、地區和競爭格局分類，2020-2030 年預測）

Chatbot Market - Global Industry Size, Share, Trends, Opportunity, and Forecast Segmented By Bot Communication (Text, Audio, & Video), by End-User Vertical (Retail & eCommerce, Healthcare & Life Sciences), By Region, and By Competition 2020-2030F
出版日期: | 出版商: TechSci Research | 英文 186 Pages | 商品交期: 2-3個工作天內

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簡介目錄

2024年全球聊天機器人市場規模為61.6億美元，預計2030年將以25.1%的複合年成長率成長至236.1億美元。聊天機器人是一種電腦程序，旨在模擬與人類用戶的對話，主要透過文字或語音介面進行，並利用人工智慧（AI）和自然語言處理（NLP）技術來理解用戶意圖並產生回應。市場擴張的主要促進因素包括：對全天候客戶支援且希望降低營運成本的需求不斷成長、人工智慧和自然語言處理技術的持續進步，以及消費者對即時自助服務互動方式的偏好不斷變化。

市場概覽
預測期 2026-2030
2024年市場規模 61.6億美元
2030年市場規模 236.1億美元
2025-2030年複合年成長率 25.1%
成長最快的細分市場 零售與電子商務
最大的市場 亞太地區

主要市場促進因素

主要市場挑戰

主要市場趨勢

目錄

第1章：產品概述

第2章：研究方法

第3章：執行概要

第4章：顧客之聲

第5章：全球聊天機器人市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 透過機器人進行交流（文字、音訊、視訊）
    • 按終端用戶產業（零售與電子商務、醫​​療保健與生命科學）分類
    • 按地區
    • 按公司（2024 年）
  • 市場地圖

第6章：北美聊天機器人市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 北美洲：國家分析
    • 美國
    • 加拿大
    • 墨西哥

第7章：歐洲聊天機器人市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 歐洲：國家分析
    • 德國
    • 法國
    • 英國
    • 義大利
    • 西班牙

第8章：亞太聊天機器人市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 亞太地區：國家分析
    • 中國
    • 印度
    • 日本
    • 韓國
    • 澳洲

第9章：中東和非洲聊天機器人市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 中東和非洲：國家分析
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 南非

第10章：南美洲聊天機器人市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 南美洲：國家分析
    • 巴西
    • 哥倫比亞
    • 阿根廷

第11章：市場動態

  • 促進要素
  • 挑戰

第12章：市場趨勢與發展

  • 併購（如有）
  • 產品發布（如有）
  • 最新進展

第13章：全球聊天機器人市場：SWOT分析

第14章：波特五力分析

  • 產業競爭
  • 新進入者的潛力
  • 供應商議價能力
  • 顧客的力量
  • 替代產品的威脅

第15章：競爭格局

  • IBM Corporation
  • eGain Corporation
  • Nuance Communications Inc. (Microsoft Corp.)
  • Creative Virtual Ltd
  • Avaamo Inc.
  • EdgeVerve Systems Limited
  • Zendesk Inc.
  • Inbenta Holdings Inc.
  • Serviceaide Inc.
  • Amelia US LLC (Ipsoft Inc.)

第16章：策略建議

第17章調查會社について,免責事項

簡介目錄
Product Code: 21310

The Global Chatbot Market, valued at USD 6.16 Billion in 2024, is projected to experience a CAGR of 25.1% to reach USD 23.61 Billion by 2030. A chatbot is a computer program engineered to simulate conversation with human users, primarily via text or voice interfaces, employing artificial intelligence (AI) and natural language processing (NLP) to understand and generate responses. The market's expansion is fundamentally driven by the escalating demand for 24/7 customer support at reduced operational expenditures, continuous advancements in AI and NLP technologies, and evolving consumer preferences for instant self-service interactions.

Market Overview
Forecast Period2026-2030
Market Size 2024USD 6.16 Billion
Market Size 2030USD 23.61 Billion
CAGR 2025-203025.1%
Fastest Growing SegmentRetail & eCommerce
Largest MarketAsia Pacific

Key Market Drivers

The continuous advancements in Artificial Intelligence and Natural Language Processing serve as a primary driver for the global chatbot market. Continuous improvements in AI algorithms and deep learning models enable chatbots to understand complex human queries and generate coherent, contextually relevant responses with greater accuracy. These technological enhancements expand chatbot functionality, moving beyond basic inquiries to sophisticated interactions that closely emulate human conversation, thereby increasing their utility across diverse enterprise applications.

Key Market Challenges

The inherent concern regarding data privacy significantly impedes the expansion of the global chatbot market. Consumers are increasingly hesitant to engage with automated systems that may collect, process, and store their personal information, particularly sensitive data. This apprehension erodes user trust, which is fundamental for widespread adoption and sustained interaction with chatbot services. According to the International Association of Privacy Professionals (IAPP), in 2023, 68% of consumers globally expressed concern about their online privacy, with 57% specifically identifying artificial intelligence as a significant threat to their privacy.

Key Market Trends

The Global Chatbot Market is significantly shaped by the increasing integration of multimodal artificial intelligence, which allows chatbots to move beyond text-only interactions. This trend focuses on processing and combining various data types, including text, voice, images, and video, to create more comprehensive and intuitive user experiences. Multimodal AI enables chatbots to understand complex queries presented through diverse inputs, leading to more effective communication and problem resolution. For instance, according to a Google Cloud announcement in October 2025, Gemini Enterprise launched with next-generation conversational AI agents that can be deployed across telephony, web, mobile, email, and chat in over 40 languages, demonstrating a clear move towards integrating multiple communication modalities. This advanced capability enhances the chatbot's ability to interpret nuanced user intent and respond contextually, thereby increasing overall user satisfaction and expanding the range of applications for chatbots across industries

Key Market Players

  • IBM Corporation
  • eGain Corporation
  • Nuance Communications Inc. (Microsoft Corp.)
  • Creative Virtual Ltd
  • Avaamo Inc.
  • EdgeVerve Systems Limited
  • Zendesk Inc.
  • Inbenta Holdings Inc.
  • Serviceaide Inc.
  • Amelia US LLC (Ipsoft Inc.)

Report Scope:

In this report, the Global Chatbot Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Chatbot Market, By Bot Communication:

  • Text
  • Audio
  • Video

Chatbot Market, By End User Vertical:

  • Retail & eCommerce
  • Healthcare & Life Sciences

Chatbot Market, By Region:

  • North America
    • United States
    • Canada
    • Mexico
  • Europe
    • France
    • United Kingdom
    • Italy
    • Germany
    • Spain
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia
    • South Korea
  • South America
    • Brazil
    • Argentina
    • Colombia
  • Middle East & Africa
    • South Africa
    • Saudi Arabia
    • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies presents in the Global Chatbot Market.

Available Customizations:

Global Chatbot Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

  • 2.1. Objective of the Study
  • 2.2. Baseline Methodology
  • 2.3. Key Industry Partners
  • 2.4. Major Association and Secondary Sources
  • 2.5. Forecasting Methodology
  • 2.6. Data Triangulation & Validation
  • 2.7. Assumptions and Limitations

3. Executive Summary

  • 3.1. Overview of the Market
  • 3.2. Overview of Key Market Segmentations
  • 3.3. Overview of Key Market Players
  • 3.4. Overview of Key Regions/Countries
  • 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global Chatbot Market Outlook

  • 5.1. Market Size & Forecast
    • 5.1.1. By Value
  • 5.2. Market Share & Forecast
    • 5.2.1. By Bot Communication (Text, Audio, Video)
    • 5.2.2. By End User Vertical (Retail & eCommerce, Healthcare & Life Sciences)
    • 5.2.3. By Region
    • 5.2.4. By Company (2024)
  • 5.3. Market Map

6. North America Chatbot Market Outlook

  • 6.1. Market Size & Forecast
    • 6.1.1. By Value
  • 6.2. Market Share & Forecast
    • 6.2.1. By Bot Communication
    • 6.2.2. By End User Vertical
    • 6.2.3. By Country
  • 6.3. North America: Country Analysis
    • 6.3.1. United States Chatbot Market Outlook
      • 6.3.1.1. Market Size & Forecast
        • 6.3.1.1.1. By Value
      • 6.3.1.2. Market Share & Forecast
        • 6.3.1.2.1. By Bot Communication
        • 6.3.1.2.2. By End User Vertical
    • 6.3.2. Canada Chatbot Market Outlook
      • 6.3.2.1. Market Size & Forecast
        • 6.3.2.1.1. By Value
      • 6.3.2.2. Market Share & Forecast
        • 6.3.2.2.1. By Bot Communication
        • 6.3.2.2.2. By End User Vertical
    • 6.3.3. Mexico Chatbot Market Outlook
      • 6.3.3.1. Market Size & Forecast
        • 6.3.3.1.1. By Value
      • 6.3.3.2. Market Share & Forecast
        • 6.3.3.2.1. By Bot Communication
        • 6.3.3.2.2. By End User Vertical

7. Europe Chatbot Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Bot Communication
    • 7.2.2. By End User Vertical
    • 7.2.3. By Country
  • 7.3. Europe: Country Analysis
    • 7.3.1. Germany Chatbot Market Outlook
      • 7.3.1.1. Market Size & Forecast
        • 7.3.1.1.1. By Value
      • 7.3.1.2. Market Share & Forecast
        • 7.3.1.2.1. By Bot Communication
        • 7.3.1.2.2. By End User Vertical
    • 7.3.2. France Chatbot Market Outlook
      • 7.3.2.1. Market Size & Forecast
        • 7.3.2.1.1. By Value
      • 7.3.2.2. Market Share & Forecast
        • 7.3.2.2.1. By Bot Communication
        • 7.3.2.2.2. By End User Vertical
    • 7.3.3. United Kingdom Chatbot Market Outlook
      • 7.3.3.1. Market Size & Forecast
        • 7.3.3.1.1. By Value
      • 7.3.3.2. Market Share & Forecast
        • 7.3.3.2.1. By Bot Communication
        • 7.3.3.2.2. By End User Vertical
    • 7.3.4. Italy Chatbot Market Outlook
      • 7.3.4.1. Market Size & Forecast
        • 7.3.4.1.1. By Value
      • 7.3.4.2. Market Share & Forecast
        • 7.3.4.2.1. By Bot Communication
        • 7.3.4.2.2. By End User Vertical
    • 7.3.5. Spain Chatbot Market Outlook
      • 7.3.5.1. Market Size & Forecast
        • 7.3.5.1.1. By Value
      • 7.3.5.2. Market Share & Forecast
        • 7.3.5.2.1. By Bot Communication
        • 7.3.5.2.2. By End User Vertical

8. Asia Pacific Chatbot Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Bot Communication
    • 8.2.2. By End User Vertical
    • 8.2.3. By Country
  • 8.3. Asia Pacific: Country Analysis
    • 8.3.1. China Chatbot Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Bot Communication
        • 8.3.1.2.2. By End User Vertical
    • 8.3.2. India Chatbot Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Bot Communication
        • 8.3.2.2.2. By End User Vertical
    • 8.3.3. Japan Chatbot Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Bot Communication
        • 8.3.3.2.2. By End User Vertical
    • 8.3.4. South Korea Chatbot Market Outlook
      • 8.3.4.1. Market Size & Forecast
        • 8.3.4.1.1. By Value
      • 8.3.4.2. Market Share & Forecast
        • 8.3.4.2.1. By Bot Communication
        • 8.3.4.2.2. By End User Vertical
    • 8.3.5. Australia Chatbot Market Outlook
      • 8.3.5.1. Market Size & Forecast
        • 8.3.5.1.1. By Value
      • 8.3.5.2. Market Share & Forecast
        • 8.3.5.2.1. By Bot Communication
        • 8.3.5.2.2. By End User Vertical

9. Middle East & Africa Chatbot Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Bot Communication
    • 9.2.2. By End User Vertical
    • 9.2.3. By Country
  • 9.3. Middle East & Africa: Country Analysis
    • 9.3.1. Saudi Arabia Chatbot Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Bot Communication
        • 9.3.1.2.2. By End User Vertical
    • 9.3.2. UAE Chatbot Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Bot Communication
        • 9.3.2.2.2. By End User Vertical
    • 9.3.3. South Africa Chatbot Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Bot Communication
        • 9.3.3.2.2. By End User Vertical

10. South America Chatbot Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Bot Communication
    • 10.2.2. By End User Vertical
    • 10.2.3. By Country
  • 10.3. South America: Country Analysis
    • 10.3.1. Brazil Chatbot Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Bot Communication
        • 10.3.1.2.2. By End User Vertical
    • 10.3.2. Colombia Chatbot Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Bot Communication
        • 10.3.2.2.2. By End User Vertical
    • 10.3.3. Argentina Chatbot Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Bot Communication
        • 10.3.3.2.2. By End User Vertical

11. Market Dynamics

  • 11.1. Drivers
  • 11.2. Challenges

12. Market Trends & Developments

  • 12.1. Merger & Acquisition (If Any)
  • 12.2. Product Launches (If Any)
  • 12.3. Recent Developments

13. Global Chatbot Market: SWOT Analysis

14. Porter's Five Forces Analysis

  • 14.1. Competition in the Industry
  • 14.2. Potential of New Entrants
  • 14.3. Power of Suppliers
  • 14.4. Power of Customers
  • 14.5. Threat of Substitute Products

15. Competitive Landscape

  • 15.1. IBM Corporation
    • 15.1.1. Business Overview
    • 15.1.2. Products & Services
    • 15.1.3. Recent Developments
    • 15.1.4. Key Personnel
    • 15.1.5. SWOT Analysis
  • 15.2. eGain Corporation
  • 15.3. Nuance Communications Inc. (Microsoft Corp.)
  • 15.4. Creative Virtual Ltd
  • 15.5. Avaamo Inc.
  • 15.6. EdgeVerve Systems Limited
  • 15.7. Zendesk Inc.
  • 15.8. Inbenta Holdings Inc.
  • 15.9. Serviceaide Inc.
  • 15.10. Amelia US LLC (Ipsoft Inc.)

16. Strategic Recommendations

17. About Us & Disclaimer