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市場調查報告書
商品編碼
1820306

2025 年至 2033 年聊天機器人市場規模、佔有率、趨勢及預測（按類型、產品、應用、組織規模、垂直領域和地區）

Chatbot Market Size, Share, Trends and Forecast by Type, Product, Application, Organization Size, Vertical, and Region, 2025-2033
出版日期: | 出版商: IMARC | 英文 145 Pages | 商品交期: 2-3個工作天內

價格

2024年，全球聊天機器人市場規模達69.5億美元。展望未來， IMARC Group預測，到2033年，該市場規模將達到444.9億美元，2025年至2033年的複合年成長率為20.40%。目前，北美佔據市場主導地位。聊天機器人市場佔有率的成長得益於先進的技術基礎設施、不斷成長的網路普及率以及對客戶互動解決方案日益成長的需求。

人工智慧 (AI) 和自然語言處理 (NLP) 技術的進步正在提升聊天機器人的功能，使其能夠更有效地理解和回應人類語言。企業高度依賴聊天機器人提供即時支援、縮短回應時間並提供個人化互動，進而提升整體客戶體驗。此外，電子商務平台和數位服務的擴張需要全天候的客戶互動，這促進了聊天機器人的應用。此外，銀行、零售和醫療保健等不同行業對自動化的需求，導致聊天機器人擴大被整合用於處理日常任務​​、最大限度地減少人工工作量和錯誤。此外，成本效益的需求日益成長，企業認知到聊天機器人可以透過最大限度地減少對大型客戶服務團隊的需求來降低營運成本，這正在推動市場成長。此外，支援聊天機器人同化的訊息平台的日益普及，也為聊天機器人市場帶來了積極的前景。

由於多種因素，美國已成為市場的關鍵地區。由於完善的技術基礎設施和創新生態系統，市場正在經歷成長。該國擁有大量致力於人工智慧、機器學習 (ML) 和 NLP 進步的大型科技公司，這些都是聊天機器人開發的核心技術。美國也有大量新創公司和成熟公司採用聊天機器人來增強客戶服務和簡化營運，特別是在電子商務、銀行、醫療保健和娛樂等行業。此外，由於網路普及率高且智慧型手機使用廣泛，美國為聊天機器人的採用提供了理想的環境。根據皮尤研究中心官方網站上發表的文章，到 2024 年，96% 的美國成年人使用網路。此外，人工智慧研究機構的領導者和該領域的科技巨頭開發和投入營運的聊天機器人新解決方案提高了它們的使用率。

聊天機器人市場趨勢：

全天候客戶支援需求不斷成長

24/7 全天候客戶支援需求的不斷成長，正在對市場產生正面影響。客戶始終依賴企業能夠即時回應他們的疑問，無論何時何地。一項行業調查顯示，90% 的客戶認為，在尋求客戶服務協助時，立即回覆是他們最重視的因素。傳統的客戶服務框架嚴重依賴人工客服，由於營運時間有限且維護龐大客服團隊的成本高昂，滿足這項需求變得極具挑戰性。這使得聊天機器人成為一個理想的選擇，因為它們可以不間斷地運行，並立即解答用戶的疑問。自動化客戶服務功能和管理大量諮詢的能力，有助於企業有效地擴展其支援系統。

訊息平台的普及率不斷提高

訊息平台的日益普及推動了聊天機器人市場的成長。根據產業報告，到 2024 年，行動互動次數將達到 4,730 億次，對話式訊息傳遞將成長 91%。 WhatsApp、Facebook Messenger 和微信等訊息應用程式已成為人們日常生活中不可或缺的一部分，全球用戶已達數十億。這些平台為公司提供了一個獨特的機會，可以透過客戶習慣的媒介即時與客戶互動。例如，印度的 Tata AIA 人壽保險公司報告稱，約有 3,000 名客戶透過 WhatsApp 成功完成了總額為 4,000 萬印度盧比（50 萬美元）的續保付款。聊天機器人與這些訊息平台的整合促使公司提供即時客戶服務、傳播訊息並直接在聊天介面內執行交易。

聊天機器人在醫療保健領域的應用日益廣泛

聊天機器人正廣泛應用於醫療保健產業，推動市場成長。它們提供一系列服務，例如安排預約、提供醫療資訊、進行症狀檢查以及心理健康支援。一項行業調查顯示，74% 的患者更喜歡使用聊天機器人進行簡單的諮詢。此外，據報道，聊天機器人可以幫助醫療中心實現流程自動化，並從前台工作人員接管預約等任務，從而為醫療保健行業節省高達 37 億美元的成本。此外，醫療保健聊天機器人也因利用人工智慧 (AI) 和機器學習 (ML) 評估患者症狀、提供初步診斷並建議適當的治療措施而受到認可。醫療保健聊天機器人正與電子健康記錄 (EHR) 相結合，以確保順暢地存取患者病史，從而促進明智的決策。

目錄

第1章：前言

第2章：範圍與方法

  • 研究目標
  • 利害關係人
  • 資料來源
    • 主要來源
    • 二手資料
  • 市場評估
    • 自下而上的方法
    • 自上而下的方法
  • 預測方法

第3章：執行摘要

第4章：簡介

第5章：全球聊天機器人市場

  • 市場概況
  • 市場表現
  • COVID-19的影響
  • 市場預測

第6章：市場細分：依類型

  • 獨立
  • 基於網路
  • 基於 Messenger/第三方

第7章：市場區隔：依產品

  • 人工智慧
  • 行銷
  • 人類智慧

第 8 章：市場區隔：按應用

  • 服務機器人
  • 社群媒體機器人
  • 支付/訂單處理機器人
  • 行銷機器人
  • 其他

第9章：市場細分：依組織規模

  • 小型企業
  • 中型企業
  • 大型企業

第10章：市場區隔：依垂直產業

  • 衛生保健
  • 零售
  • 銀行、金融服務和保險
  • 媒體與娛樂
  • 旅行和旅遊
  • 電子商務
  • 其他

第 11 章：市場區隔：按地區

  • 北美洲
    • 美國
    • 加拿大
  • 亞太
    • 中國
    • 日本
    • 印度
    • 韓國
    • 澳洲
    • 印尼
    • 其他
  • 歐洲
    • 德國
    • 法國
    • 英國
    • 義大利
    • 西班牙
    • 俄羅斯
    • 其他
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 其他
  • 中東和非洲

第 12 章：SWOT 分析

第 13 章：價值鏈分析

第 14 章：波特五力分析

第 15 章：價格分析

第 16 章：競爭格局

  • 市場結構
  • 關鍵參與者
  • 關鍵參與者簡介
    • [24]7.ai Inc.
    • Acuvate Software Pvt. Ltd.
    • Aivo
    • Artificial Solutions International AB
    • Creative Virtual Ltd.
    • eGain Corporation
    • International Business Machines Corporation
    • Inbenta Holdings Inc.
    • Kore.ai Inc.
    • LiveChat Inc.
    • Nuance Communications Inc.
    • Verint Systems Inc.
Product Code: SR112025A4128

The global chatbot market size was valued at USD 6.95 Billion in 2024. Looking forward, IMARC Group estimates the market to reach USD 44.49 Billion by 2033, exhibiting a CAGR of 20.40% from 2025-2033. North America currently dominates the market. The chatbot market share is driven by advanced technology infrastructure, increasing internet penetration, and rising demand for customer engagement solutions.

Advancements in artificial intelligence (AI) and natural language processing (NLP) technologies are improving chatbot capabilities, enabling them to understand and respond to human language more effectively. Businesses are considerably relying on chatbots for improving the overall customer experience by offering instant support, enhancing response times, and providing personalized interactions. Besides this, the expansion of e-commerce platforms and digital services, which require round-the-clock customer engagement, encourages the adoption of chatbots. Additionally, the need for automation in different industries, including banking, retail and healthcare, is resulting in the increasing integration of chatbots for handling routine tasks, minimizing human workload, and minimizing errors. Apart from this, the increasing demand for cost-effectiveness, with organizations recognizing that chatbots can reduce operational costs by minimizing the need for large customer service teams, is propelling the market growth. Furthermore, the growing popularity of messaging platforms, which support chatbot assimilation, is creating a positive chatbot market outlook.

The United States has come out as a key region in the market because of numerous factors. The market is experiencing growth due to the well-established technological infrastructure and innovative ecosystem. The country has a high number of major tech companies that work on advancements in AI, machine learning (ML), and NLP, which are core technologies behind chatbot development. The US also has a large presence of startups and established companies adopting chatbots to enhance customer service and streamline operations, particularly in industries like e-commerce, banking, healthcare, and entertainment. In addition, with high internet penetration, and widespread smartphone usage, the US provides an ideal environment for chatbot adoption. According to the article published on the official website of Pew Research Centre, in 2024, 96% of adults in the US use the internet. Besides that, new solutions of chatbots developed and put into operation by leaders in AI research institutions and tech giants of this sphere enhance their usage.

Chatbot Market Trends:

Rising Demand for 24/7 Customer Support

The increasing demand for 24/7 customer support is positively influencing the market. Customers are continuously relying on businesses offering immediate responses to their queries, irrespective of the time. As per the survey of an industry, 90% of the customers rate an immediate revert to a major factor when they are looking for customer service assistance. Conventional customer service frameworks depend significantly on human representatives, which makes it challenging to fulfill this demand because of restricted operating hours and the expensive upkeep of a sizable customer service workforce. This renders chatbots a desirable option since they can function without breaks, delivering immediate answers to user questions. The ability to automate customer service functions and manage large volumes of inquiries helps businesses to scale their support systems effectively.

Growing Adoption of Messaging Platforms

The increasing adoption of messaging platforms is impelling the chatbot market growth. As per industry reports, there have been 473 Billion mobile interactions and a 91% increase in conversational messaging in the year 2024. Messaging apps like WhatsApp, Facebook Messenger, and WeChat have become integral parts of people's daily lives, with Billions of users across the globe. These platforms provide companies a distinct chance to interact with clients instantly and on a medium their clients are accustomed to. For example, Tata AIA Life Insurance in India reported that around 3,000 clients successfully completed payments totaling INR 40 Million (USD 0.5 Million) for renewal via WhatsApp. The integration of chatbots into these messaging platforms is motivating companies to offer immediate customer service, disseminate information, and perform transactions straight within the chat interface.

Increasing Use of Chatbots in Healthcare

Chatbots are being used in the healthcare industry, which is fueling the market growth. They provide a range of services, such as scheduling appointments, providing medical information, offering symptom checks, and mental health support. According to an industry survey, 74% of patients prefer a chatbot for simpler queries. Also, chatbots are reported to save the healthcare industry up to USD 3.7 Billion by helping healthcare centers to automate processes and take over tasks like appointment scheduling from front desk staff. Moreover, healthcare chatbots are recognized for assessing patient symptoms, offering initial diagnoses, and suggesting suitable actions by utilizing AI and machine learning ML. Healthcare chatbots are being combined with electronic health records (EHRs) to ensure smooth access to patient history, facilitating informed decision-making.

Chatbot Industry Segmentation:

Analysis by Type:

  • Standalone
  • Web-based
  • Messenger-based/Third party

Standalone chatbots represent the largest segment. They function autonomously without needing integration with other applications or platforms, allowing them to be adaptable across different industries. This is enticing companies of different sizes, especially small and medium-sized businesses, which may have few IT resources. These chatbots employ AI and NLP technologies to manage a variety of tasks, like personal assistance, without requiring human involvement. Additionally, their capacity to operate independently enables companies to optimize processes, cut expenses, and deliver effective and comprehensive assistance to clients. Standalone chatbots are also easier to deploy and maintain, offering a quick setup with less technical overhead compared to more complex integrated solutions. They prove to be highly useful, as they can support a vast range of customer communication from a simple request up to more complicated types of assistance.

Analysis by Product:

  • Artificial Intelligence
  • Marketing
  • Human Intelligence

Marketing chatbots hold a considerable market share and they are made for improving user engagement, generating leads, and enhancing overall sales by interacting with potential customers in a timely manner. These chatbots provide product suggestions, respond to inquiries, present promotions, and assist users during the buying process. Furthermore, their capacity to function across various platforms, including websites, social networks, and messaging applications, guarantees extensive reach. They can collect information from user interactions and allow marketing chatbots to provide customized experiences, enhancing user satisfaction and loyalty. These bots can perform surveys and collect feedback, helping companies to stay updated with different preferences. These chatbots can be customized for suiting a brand's tone as well as style, thereby offering a unified and professional experience. By leveraging NLP and ML, marketing chatbots can simulate human dialogues, improving the effectiveness and involvement of communications.

Analysis by Application:

  • Bots for Service
  • Bots for Social Media
  • Bots for Payments/Order Processing
  • Bots for Marketing
  • Others

Bots for service exhibit a clear dominance in the market because they are employed for improving overall customer support and service operations by offering immediate and automated responses to customer inquiries. These bots are implemented via different platforms, including websites and messaging apps, to help customers with tasks, such as tracking orders, booking appointments, and replying to frequently asked questions. In addition, their capacity to operate minimizes wait time and operational costs, while simultaneously enhancing customer loyalty and satisfaction. These chatbots can efficiently handle a wide range of service tasks from answering frequently asked questions to minimizing technical issues, offering real-time assistance, and providing personalized solutions. They also reduce the need for large customer service teams, lowering operational costs for companies.

Analysis by Organization Size:

  • Small Enterprises
  • Medium Enterprises
  • Large Enterprises

Large enterprises are presently dominating the market as they are using chatbots for streamlining operations, driving business efficiency and enhancing customer engagement. Chatbots are utilized by them to manage high volumes of customer interactions, provide personalized support, and gather valuable insights into customer behavior. These organizations require advanced chatbot solutions to improve efficiency and provide consistent support across various channels. Besides this, the scalability of chatbots allows large enterprises to deploy them across various departments, such as customer service, marketing, and human resources (HR) to ensure consistent and efficient communication. With larger budgets and access to cutting-edge technology, enterprises can invest in more sophisticated AI-driven chatbots that automate routine tasks and integrate seamlessly with existing systems. According to the chatbot market forecast, larger enterprises are more likely to prioritize data-driven insights and advanced analytics, which chatbots can provide by collecting and analyzing customer interactions.

Analysis by Vertical:

  • Healthcare
  • Retail
  • Banking, Financial Services, and Insurance
  • Media and Entertainment
  • Travel and Tourism
  • E-commerce
  • Others

E-commerce dominates the market, as businesses employ chatbots for improving the shopping experience, driving sales and streamlining customer service. These chatbots help customers by offering product suggestions, addressing questions about products and policies, ensuring seamless transactions, and managing post-purchase assistance, like order tracking and returns. Additionally, AI and ML technologies are assimilated to provide customized interactions, adjusting responses and suggestions according to each customer's behavior and preferences. Chatbots help to streamline the purchasing process by guiding users through the buying journey and addressing concerns. E-commerce businesses also benefit from chatbots by automating routine tasks, which reduces operational costs and enables human agents to take up more complicated issues. Additionally, chatbots enable e-commerce platforms to provide 24/7 support while catering to customers in different time zones and ensuring a seamless shopping experience. In the highly competitive e-commerce space, chatbots play a critical role in providing instant support and order tracking. They ensure that online shoppers can get help anytime, improving the overall customer experience and increasing conversion rates.

Regional Analysis:

  • North America
    • United States
    • Canada
  • Asia-Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Russia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa

North America enjoys the leading position in the market, which can be accredited to different factors, which include the establishment of key technology businesses, high adoption rates of advanced technologies, and considerable investments in AI and ML related research and development (R&D) activities. Besides this, the robust digital infrastructure and high internet penetration that enable the widespread implementation of chatbot solutions across various industries, such as retail, healthcare, banking, and customer service, is impelling the market growth. The region has a high number of leading tech companies, encouraging the development of cutting-edge innovations for chatbot functionality. Additionally, the strong focus on personalized customer interactions and the growing demand for customer support is fueling the market growth. Businesses in North America prioritize customer experience and are adopting chatbots to improve service efficiency, reduce costs, and enhance engagement. Government agencies are also spending resources on the development of better and improved AI solutions that increase chatbot capabilities. In similar way, in January 2025, The US National Science Foundation (NSF) revealed a major investment of $140 million to create seven National Artificial Intelligence Research Institutes (AI Institutes). This program seeks to strengthen the AI workforce and improve the comprehension of the technology's uses.

Key Regional Takeaways:

United States Chatbot Market Analysis

The US remains a worldwide leader in AI innovation, with the country serving as the breeding ground for a significant number of AI startups. The high influx of capital through funding in startups highlights the growing reliance on AI technologies across industries like customer service, healthcare, retail, and finance. The high demand for businesses to offer 24/7 customer support, improve operational efficiency, and provide personalized experiences is encouraging the adoption of AI-powered chatbots. Additionally, the expansion of e-commerce platforms, the growing popularity of virtual assistants, and the integration of chatbots with messaging platforms are positively influencing the market. Government initiatives and investments in AI technologies continue to support innovation, while both large corporations and innovative startups contribute to continuous advancements in chatbot solutions. In 2024, The US government provided funds in its annual budget with a total investment of $2 Billion for R&D activities into new technology in areas, such as advanced manufacturing, advanced wireless, AI, biotechnology, microelectronics and semiconductors, and quantum information science. Chatbots become essential tools that can help the business to improve engagement with customers as well as operations efficiency in the US market because of the increased competitive nature in the digital economy.

Asia Pacific Chatbot Market Analysis

The market for chatbots in the Asia-Pacific (APAC) region is distinguished by the region's rapid digital transformation and the increasing adoption of AI technologies. According to the UNFPA, APAC is home to 60% of the world's population, including highly populous nations like China and India, contributing to a diverse and large user base. This demographic size is a key factor in the region's rising demand for AI-driven solutions. Businesses across sectors, such as e-commerce, telecommunications, banking, and healthcare are adopting chatbots to improve customer service, manage inquiries, and streamline operations. The rise of 5G networks and expanding internet access are also playing a critical role in the widespread adoption of AI-powered solutions. Additionally, governments in APAC are investing in AI initiatives, fostering further development and deployment of chatbots. With the increasing shift towards automation and the need for enhanced customer experiences, chatbots are becoming indispensable tools for businesses in APAC, helping them to stay competitive in a fast-evolving digital landscape.

Europe Chatbot Market Analysis

Europe accounts for a sizeable portion of the chatbot industry due to the increasing demand for customer service automation and the adoption of AI technologies across various industries. According to the European Commission, in 2023, 8% of EU enterprises utilized AI technologies, highlighting the growing recognition of AI's potential to improve operational efficiency and customer engagement. Businesses in sectors, such as finance, retail, travel, and healthcare are adopting chatbots to handle routine queries, automate administrative tasks, and deliver personalized user experiences. The expansion of e-commerce platforms and the need for real-time customer support are also contributing to the market growth, as chatbots help businesses to manage interactions and enhance customer satisfaction. Additionally, the European regulatory environment, particularly the General Data Protection Regulation (GDPR), has driven the development of secure and compliant chatbot solutions that ensure data privacy. A considerable increase in the reliance on smartphones, along with the growing popularity of messaging apps is catalyzing the demand by enabling businesses to engage with consumers seamlessly. With investments from both large corporations and small enterprises in AI-powered solutions, the chatbot market in Europe is set to continue its expansion, providing businesses with innovative tools to enhance customer service.

Latin America Chatbot Market Analysis

Latin America is experiencing market expansion, driven by the growing adoption of AI technologies and the increasing demand for customer service automation. According to GSMA, by 2030, 5G will hold around 60% of mobile connections in the region, further enhancing digital transformation. As businesses in sectors like retail, banking, and telecommunications focus on improving customer engagement, chatbots are becoming essential tools. The growing use of smartphones, internet connectivity, and the diversification of e-commerce platforms is promoting the use of chatbots, which play a pivotal role in increasing operational efficiency and the quality of customer interactions.

Middle East and Africa Chatbot Market Analysis

The chatbot market in the Middle East and Africa (MEA) is witnessing strong growth, which can be accredited to digital transformation, in confluence with increased investments in AI technologies. In the Gulf Cooperation Council (GCC) countries, Ericsson estimates that by the end of 2024, 47% of the population will have 5G subscriptions, fueling the adoption of advanced technologies like chatbots. Industries, such as banking, retail, and healthcare are integrating AI-powered solutions to enhance customer service, automate tasks, and boost operational efficiency. Additionally, rising smartphone usage and internet connectivity are propelling the market growth.

Competitive Landscape:

Key players in the market and emerging AI startups are strengthening the market growth. They are investing in developing advanced NLP and ML technologies, improving chatbot efficiency and capabilities. By providing both customizable chatbot platforms and specialized solutions, they enable businesses across various sectors, such as e-commerce, healthcare, and banking, to deploy automated customer service, sales, and support systems. They indulge in research and development (R&D) activities and innovations, leading to smarter and more intuitive chatbots capable of handling complex tasks and integrating with other enterprise systems. Additionally, leading companies make partnerships to expand the reach of chatbot technologies, offering better integration across multiple platforms and delivering seamless customer experiences. In April 2024, Artificial Solutions, a multinational technology company, signed an agreement with MedHelp Care for AI-based voice chatbot, Teneo. The company will integrate Teneo's voice chatbot into MedHelp Care's telephone service. This will reduce waiting times, increase the level of service, and free up nurses' time for more complex advice. This system will provide high-level voice comprehension and resolve customer problems in any format.

The report provides a comprehensive analysis of the competitive landscape in the chatbot market with detailed profiles of all major companies, including:

  • [24]7.ai, Inc.
  • Acuvate Software Pvt. Ltd.
  • Aivo
  • Artificial Solutions International AB
  • Creative Virtual Ltd.
  • eGain Corporation
  • International Business Machines Corporation
  • Inbenta Holdings Inc.
  • Kore.ai Inc.
  • LiveChat Inc.
  • Nuance Communications Inc.
  • Verint Systems Inc.

Key Questions Answered in This Report

  • 1.How big is the chatbot market?
  • 2.What is the future outlook of the chatbot market?
  • 3.What are the key factors driving the chatbot market?
  • 4.Which region accounts for the largest chatbot market share?
  • 5.Which are the leading companies in the global chatbot market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Chatbot Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Type

  • 6.1 Standalone
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Web-based
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast
  • 6.3 Messenger-based/Third party
    • 6.3.1 Market Trends
    • 6.3.2 Market Forecast

7 Market Breakup by Product

  • 7.1 Artificial Intelligence
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Marketing
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast
  • 7.3 Human Intelligence
    • 7.3.1 Market Trends
    • 7.3.2 Market Forecast

8 Market Breakup by Application

  • 8.1 Bots for Service
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Bots for Social Media
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast
  • 8.3 Bots for Payments/Order Processing
    • 8.3.1 Market Trends
    • 8.3.2 Market Forecast
  • 8.4 Bots for Marketing
    • 8.4.1 Market Trends
    • 8.4.2 Market Forecast
  • 8.5 Others
    • 8.5.1 Market Trends
    • 8.5.2 Market Forecast

9 Market Breakup by Organization Size

  • 9.1 Small Enterprises
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 Medium Enterprises
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 Large Enterprises
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast

10 Market Breakup by Vertical

  • 10.1 Healthcare
    • 10.1.1 Market Trends
    • 10.1.2 Market Forecast
  • 10.2 Retail
    • 10.2.1 Market Trends
    • 10.2.2 Market Forecast
  • 10.3 Banking, Financial Services, and Insurance
    • 10.3.1 Market Trends
    • 10.3.2 Market Forecast
  • 10.4 Media and Entertainment
    • 10.4.1 Market Trends
    • 10.4.2 Market Forecast
  • 10.5 Travel and Tourism
    • 10.5.1 Market Trends
    • 10.5.2 Market Forecast
  • 10.6 E-commerce
    • 10.6.1 Market Trends
    • 10.6.2 Market Forecast
  • 10.7 Others
    • 10.7.1 Market Trends
    • 10.7.2 Market Forecast

11 Market Breakup by Region

  • 11.1 North America
    • 11.1.1 United States
      • 11.1.1.1 Market Trends
      • 11.1.1.2 Market Forecast
    • 11.1.2 Canada
      • 11.1.2.1 Market Trends
      • 11.1.2.2 Market Forecast
  • 11.2 Asia-Pacific
    • 11.2.1 China
      • 11.2.1.1 Market Trends
      • 11.2.1.2 Market Forecast
    • 11.2.2 Japan
      • 11.2.2.1 Market Trends
      • 11.2.2.2 Market Forecast
    • 11.2.3 India
      • 11.2.3.1 Market Trends
      • 11.2.3.2 Market Forecast
    • 11.2.4 South Korea
      • 11.2.4.1 Market Trends
      • 11.2.4.2 Market Forecast
    • 11.2.5 Australia
      • 11.2.5.1 Market Trends
      • 11.2.5.2 Market Forecast
    • 11.2.6 Indonesia
      • 11.2.6.1 Market Trends
      • 11.2.6.2 Market Forecast
    • 11.2.7 Others
      • 11.2.7.1 Market Trends
      • 11.2.7.2 Market Forecast
  • 11.3 Europe
    • 11.3.1 Germany
      • 11.3.1.1 Market Trends
      • 11.3.1.2 Market Forecast
    • 11.3.2 France
      • 11.3.2.1 Market Trends
      • 11.3.2.2 Market Forecast
    • 11.3.3 United Kingdom
      • 11.3.3.1 Market Trends
      • 11.3.3.2 Market Forecast
    • 11.3.4 Italy
      • 11.3.4.1 Market Trends
      • 11.3.4.2 Market Forecast
    • 11.3.5 Spain
      • 11.3.5.1 Market Trends
      • 11.3.5.2 Market Forecast
    • 11.3.6 Russia
      • 11.3.6.1 Market Trends
      • 11.3.6.2 Market Forecast
    • 11.3.7 Others
      • 11.3.7.1 Market Trends
      • 11.3.7.2 Market Forecast
  • 11.4 Latin America
    • 11.4.1 Brazil
      • 11.4.1.1 Market Trends
      • 11.4.1.2 Market Forecast
    • 11.4.2 Mexico
      • 11.4.2.1 Market Trends
      • 11.4.2.2 Market Forecast
    • 11.4.3 Others
      • 11.4.3.1 Market Trends
      • 11.4.3.2 Market Forecast
  • 11.5 Middle East and Africa
    • 11.5.1 Market Trends
    • 11.5.2 Market Breakup by Country
    • 11.5.3 Market Forecast

12 SWOT Analysis

  • 12.1 Overview
  • 12.2 Strengths
  • 12.3 Weaknesses
  • 12.4 Opportunities
  • 12.5 Threats

13 Value Chain Analysis

14 Porters Five Forces Analysis

  • 14.1 Overview
  • 14.2 Bargaining Power of Buyers
  • 14.3 Bargaining Power of Suppliers
  • 14.4 Degree of Competition
  • 14.5 Threat of New Entrants
  • 14.6 Threat of Substitutes

15 Price Analysis

16 Competitive Landscape

  • 16.1 Market Structure
  • 16.2 Key Players
  • 16.3 Profiles of Key Players
    • 16.3.1 [24]7.ai Inc.
      • 16.3.1.1 Company Overview
      • 16.3.1.2 Product Portfolio
    • 16.3.2 Acuvate Software Pvt. Ltd.
      • 16.3.2.1 Company Overview
      • 16.3.2.2 Product Portfolio
    • 16.3.3 Aivo
      • 16.3.3.1 Company Overview
      • 16.3.3.2 Product Portfolio
    • 16.3.4 Artificial Solutions International AB
      • 16.3.4.1 Company Overview
      • 16.3.4.2 Product Portfolio
      • 16.3.4.3 Financials
    • 16.3.5 Creative Virtual Ltd.
      • 16.3.5.1 Company Overview
      • 16.3.5.2 Product Portfolio
    • 16.3.6 eGain Corporation
      • 16.3.6.1 Company Overview
      • 16.3.6.2 Product Portfolio
      • 16.3.6.3 Financials
    • 16.3.7 International Business Machines Corporation
      • 16.3.7.1 Company Overview
      • 16.3.7.2 Product Portfolio
      • 16.3.7.3 Financials
      • 16.3.7.4 SWOT Analysis
    • 16.3.8 Inbenta Holdings Inc.
      • 16.3.8.1 Company Overview
      • 16.3.8.2 Product Portfolio
    • 16.3.9 Kore.ai Inc.
      • 16.3.9.1 Company Overview
      • 16.3.9.2 Product Portfolio
    • 16.3.10 LiveChat Inc.
      • 16.3.10.1 Company Overview
      • 16.3.10.2 Product Portfolio
      • 16.3.10.3 Financials
    • 16.3.11 Nuance Communications Inc.
      • 16.3.11.1 Company Overview
      • 16.3.11.2 Product Portfolio
      • 16.3.11.3 Financials
      • 16.3.11.4 SWOT Analysis
    • 16.3.12 Verint Systems Inc.
      • 16.3.12.1 Company Overview
      • 16.3.12.2 Product Portfolio
      • 16.3.12.3 Financials
      • 16.3.12.4 SWOT Analysis

List of Figures

  • Figure 1: Global: Chatbot Market: Major Drivers and Challenges
  • Figure 2: Global: Chatbot Market: Sales Value (in Billion USD), 2019-2024
  • Figure 3: Global: Chatbot Market Forecast: Sales Value (in Billion USD), 2025-2033
  • Figure 4: Global: Chatbot Market: Breakup by Type (in %), 2024
  • Figure 5: Global: Chatbot Market: Breakup by Product (in %), 2024
  • Figure 6: Global: Chatbot Market: Breakup by Application (in %), 2024
  • Figure 7: Global: Chatbot Market: Breakup by Organization Size (in %), 2024
  • Figure 8: Global: Chatbot Market: Breakup by Vertical (in %), 2024
  • Figure 9: Global: Chatbot Market: Breakup by Region (in %), 2024
  • Figure 10: Global: Chatbot (Standalone) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 11: Global: Chatbot (Standalone) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 12: Global: Chatbot (Web-based) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 13: Global: Chatbot (Web-based) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 14: Global: Chatbot (Messenger-based/Third party) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 15: Global: Chatbot (Messenger-based/Third party) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 16: Global: Chatbot (Artificial Intelligence) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 17: Global: Chatbot (Artificial Intelligence) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 18: Global: Chatbot (Marketing) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 19: Global: Chatbot (Marketing) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 20: Global: Chatbot (Human Intelligence) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 21: Global: Chatbot (Human Intelligence) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 22: Global: Chatbot (Bots for Service) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 23: Global: Chatbot (Bots for Service) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 24: Global: Chatbot (Bots for Social Media) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 25: Global: Chatbot (Bots for Social Media) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 26: Global: Chatbot (Bots for Payments/Order Processing) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 27: Global: Chatbot (Bots for Payments/Order Processing) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 28: Global: Chatbot (Bots for Marketing) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 29: Global: Chatbot (Bots for Marketing) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 30: Global: Chatbot (Other Applications) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 31: Global: Chatbot (Other Applications) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 32: Global: Chatbot (Small Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 33: Global: Chatbot (Small Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 34: Global: Chatbot (Medium Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 35: Global: Chatbot (Medium Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 36: Global: Chatbot (Large Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 37: Global: Chatbot (Large Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 38: Global: Chatbot (Healthcare) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 39: Global: Chatbot (Healthcare) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 40: Global: Chatbot (Retail) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 41: Global: Chatbot (Retail) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 42: Global: Chatbot (Banking, Financial Services, and Insurance) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 43: Global: Chatbot (Banking, Financial Services, and Insurance) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 44: Global: Chatbot (Media and Entertainment) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 45: Global: Chatbot (Media and Entertainment) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 46: Global: Chatbot (Travel and Tourism) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 47: Global: Chatbot (Travel and Tourism) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 48: Global: Chatbot (E-commerce) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 49: Global: Chatbot (E-commerce) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 50: Global: Chatbot (Other Verticals) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 51: Global: Chatbot (Other Verticals) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 52: North America: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 53: North America: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 54: United States: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 55: United States: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 56: Canada: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 57: Canada: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 58: Asia-Pacific: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 59: Asia-Pacific: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 60: China: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 61: China: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 62: Japan: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 63: Japan: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 64: India: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 65: India: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 66: South Korea: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 67: South Korea: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 68: Australia: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 69: Australia: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 70: Indonesia: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 71: Indonesia: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 72: Others: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 73: Others: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 74: Europe: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 75: Europe: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 76: Germany: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 77: Germany: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 78: France: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 79: France: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 80: United Kingdom: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 81: United Kingdom: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 82: Italy: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 83: Italy: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 84: Spain: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 85: Spain: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 86: Russia: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 87: Russia: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 88: Others: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 89: Others: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 90: Latin America: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 91: Latin America: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 92: Brazil: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 93: Brazil: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 94: Mexico: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 95: Mexico: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 96: Others: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 97: Others: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 98: Middle East and Africa: Chatbot Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 99: Middle East and Africa: Chatbot Market: Breakup by Country (in %), 2024
  • Figure 100: Middle East and Africa: Chatbot Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 101: Global: Chatbot Industry: SWOT Analysis
  • Figure 102: Global: Chatbot Industry: Value Chain Analysis
  • Figure 103: Global: Chatbot Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Chatbot Market: Key Industry Highlights, 2024 and 2033
  • Table 2: Global: Chatbot Market Forecast: Breakup by Type (in Million USD), 2025-2033
  • Table 3: Global: Chatbot Market Forecast: Breakup by Product (in Million USD), 2025-2033
  • Table 4: Global: Chatbot Market Forecast: Breakup by Application (in Million USD), 2025-2033
  • Table 5: Global: Chatbot Market Forecast: Breakup by Organization Size (in Million USD), 2025-2033
  • Table 6: Global: Chatbot Market Forecast: Breakup by Vertical (in Million USD), 2025-2033
  • Table 7: Global: Chatbot Market Forecast: Breakup by Region (in Million USD), 2025-2033
  • Table 8: Global: Chatbot Market: Competitive Structure
  • Table 9: Global: Chatbot Market: Key Players