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市場調查報告書
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1911390

馬來西亞設施管理市場：市場佔有率分析、產業趨勢與統計、成長預測（2026-2031）

Malaysia Facility Management - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2026 - 2031)
出版日期: | 出版商: Mordor Intelligence | 英文 100 Pages | 商品交期: 2-3個工作天內

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簡介目錄

預計馬來西亞設施管理市場將從 2025 年的 85.9 億美元成長到 2026 年的 89.7 億美元，到 2031 年將達到 111.2 億美元，2026 年至 2031 年的複合年成長率為 4.39%。

馬來西亞設施管理市場-IMG1

強勁的成長前景表明，服務供應商正在迅速適應新的安全法規、智慧建築要求和不斷擴大的基礎設施計劃。以100億馬幣（23.6億美元）機場現代化計畫為首的強力的公私合營（PPP）支出，正促使整合供應商簽訂長期合約。數位雙胞胎平台、人工智慧調度和物聯網感測器正在變革日常維護作業，提高運作和能源利用率。更嚴格的ESG報告規則和國家能源轉型藍圖促使客戶在設施競標中要求可衡量的永續性成果。同時，匯率波動和勞動力短缺正促使企業實現重複性任務的自動化，並預先協商進口設備合約。

馬來西亞設施管理市場趨勢與洞察

監理改革重塑合規規則

將於2024年6月1日生效的《2022年職業安全與健康修正法案》將擴大適用範圍至所有職場，並將違規罰款提高十倍至馬幣（約合117.77萬日元）。醫院、私立學校和共享辦公空間正在聘請專業的設施管理人員，進行風險審核，培訓職業安全與健康協調員，並維護數位化合規記錄。醫療機構正在承擔不斷上漲的營運成本，馬來亞大學醫學中心甚至將部分專家的費用提高了200%以上，以彌補安全方面的投資。吉隆坡的需求最為迫切，因為那裡的高層建築和多租戶建築使得疏散計畫更加複雜。擁有認證安全工程師和即時事故儀表板的服務供應商正獲得多年期契約，合約中包含針對不合規行為的績效處罰條款。

透過技術整合提高營運效率

Digital Nacional 的人工智慧驅動型網路管理系統實現了 99.8% 的運轉率，並將警報數量減少了 500%，為預測性維護樹立了明確的標竿。物聯網電錶將資料傳輸至能源儀表板，可在幾分鐘內而非幾天內偵測到異常能耗模式。實施數位雙胞胎使維護成本降低了 30%，計劃外設備故障減少了 70%。吉隆坡一棟辦公大樓在實施物聯網能源管理系統後，舒適度提升，運作運作時間也得以縮短。一家豪華飯店透過人工智慧最佳化冷凍系統，實現了 9% 的節能效果，並加快了合規性報告速度。 UEM Edgenta 的 SmartConnect 等整合平台支援遠端資產組合監控和標準化 KPI 記分卡。

勞動市場趨勢對服務提供構成挑戰

馬來西亞各地的公司報告稱，餐飲服務業面臨25%的員工缺口，迫使他們縮短營業時間，導致收入下降15%。支撐硬性服務業的建設業仍嚴重依賴外籍勞工，人工林的外籍勞工比例超過70%。儘管政府已取消行業配額以加快招聘，但簽證批准瓶頸依然存在，尤其是技術工人的簽證。薪資通膨加速，包括一家大規模政府關聯投資公司（GLIC）採用3,100馬幣（約730.18美元）的最低生活工資標準，對清潔、保全和維修等行業的工資結構產生了影響。雖然企業目前正在引入自動清潔機器人和集中式服務台來控制不斷上漲的人事費用，但勞動力短缺仍然是短期內最大的營運風險。

細分市場分析

到2025年，硬性服務將佔馬來西亞設施管理市場佔有率的62.08%，這主要得益於消防安全、機電（機械、電氣和管道）以及資產健康檢查等方面的合規支出增加。光是柔佛州新山的資料中心擴建就將新增1.6吉瓦的關鍵容量，需要對機械和電氣設備進行全天候維護。軟性服務雖然規模較小，但預計到2031年將以4.42%的複合年成長率成長，因為混合職場體驗正成為競爭優勢。非接觸式清潔機器人、按需餐飲平台和預測性人員配置引擎在高階租戶中越來越受歡迎。服務提供者正在利用訪客分析和行動服務台來提高租戶滿意度，並將服務從成本中心轉變為收益保障機制。

其他福利：

  • Excel格式的市場預測（ME）表
  • 分析師支持（3個月）

目錄

第1章 引言

  • 研究假設和市場定義
  • 調查範圍

第2章調查方法

第3章執行摘要

第4章 市場情勢

  • 市場概覽
    • 目前運轉率
    • 主要FM業者的盈利能力
    • 勞動指標 - 勞動參與率
    • 按服務類型分類的設施管理市場佔有率（%）
    • 以硬性服務分類的設施管理市場佔有率（%）
    • 以軟性服務分類的設施管理市場佔有率（%）
    • 主要都會區的都市化和人口成長
    • 馬來西亞基礎建設發展計畫：產業投資重點
    • 與勞動和安全標準相關的監管促進因素
  • 市場促進因素
    • 監理改革重塑合規要求
    • 技術整合提升營運效率
    • ESG合規性成為競爭優勢。
    • 績效合約是建立長期夥伴關係的基礎。
    • 智慧建築規範推動對設施管理數位雙胞胎的需求
    • 公私合營計劃加速設施管理外包
  • 市場限制
    • 勞動力市場動態為服務提供帶來挑戰。
    • 利率上升限制了資本預算
    • 供應商格局分散，限制了標準化。
    • 匯率波動會增加進口FM技術的成本。
  • 價值鏈分析
  • PESTEL 分析
  • 新參與企業的監管和法律體制
  • 宏觀經濟指標對FM需求的影響
  • 波特五力分析
    • 供應商的議價能力
    • 買方的議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭對手之間的競爭
  • 投資與資金籌措分析

第5章 市場規模與成長預測

  • 按服務類型
    • 硬服務
      • 資產管理
      • 機電及暖通空調服務
      • 消防設備和安全措施
      • 其他硬體維修服務
    • 軟服務
      • 辦公室支援與安全
      • 清潔服務
      • 餐飲服務
      • 其他軟性調頻服務
  • 按規定表格
    • 內部管理
    • 外包
      • 單頻調頻
      • 綜合設施管理
      • 綜合設施管理（綜合FM）
  • 按最終用戶行業分類
    • 商業設施（IT/通訊、零售/倉儲等）
    • 餐飲服務業（飯店、餐廳、大型餐廳）
    • 公共及公共基礎設施（政府、教育、交通）
    • 醫療保健（公立和私立機構）
    • 工業和流程（製造業、能源業、採礦業）
    • 其他終端用戶產業（多用戶住宅、娛樂、運動和休閒）

第6章 競爭情勢

  • 市場集中度
  • 策略發展與夥伴關係
  • 市佔率分析
  • 公司簡介
    • AWC Berhad
    • MST Facilities Sdn Bhd.
    • Harta Maintenance Sdn Bhd
    • Zelan AM Services Sdn Bhd
    • SDE Facilities Management Sdn Bhd
    • SYREFL Holdings Sdn Bhd
    • UDA Dayaurus Sdn. Bhd.
    • Sepadu Group
    • TH Properties Sdn Bhd
    • Savills Malaysia
    • SPS Facilities
    • ISS Facility Services
    • GFM Services Berhad
    • CBRE
    • Cushman & Wakefield Inc.

第7章 市場機會與未來展望

簡介目錄
Product Code: 90717

The Malaysia facility management market is expected to grow from USD 8.59 billion in 2025 to USD 8.97 billion in 2026 and is forecast to reach USD 11.12 billion by 2031 at 4.39% CAGR over 2026-2031.

Malaysia Facility Management - Market - IMG1

The solid growth outlook shows how quickly service providers are adapting to new safety rules, smart-building mandates, and expanding infrastructure projects. Strong public-private partnership spending, led by an airport modernization program worth RM10 billion (USD 2.36 billion), is pulling integrated suppliers into long-term contracts. Digital twin platforms, artificial intelligence scheduling, and IoT sensors are reshaping day-to-day maintenance tasks while improving uptime and energy use. Stricter ESG reporting rules and the National Energy Transition Roadmap are prompting clients to demand measurable sustainability results in their facility tenders. At the same time, currency swings and labor shortages are prompting companies to automate repetitive work and renegotiate imported equipment contracts in advance.

Malaysia Facility Management Market Trends and Insights

Regulatory overhaul reshapes compliance rules

The Occupational Safety and Health Amendment Act 2022, effective 1 June 2024, broadens coverage to every workplace and raises violation fines tenfold to RM500,000 (USD 117,771.76). Hospitals, private schools, and co-working sites now hire specialist facility managers to conduct risk audits, train OSH coordinators, and keep digital compliance logs. Healthcare operators are absorbing higher operating costs, with Universiti Malaya Medical Centre raising some specialist fees by over 200% to offset safety investments. Demand is strongest in Kuala Lumpur, where high-rise density and multi-tenant structures complicate evacuation plans. Service providers with certified safety engineers and real-time incident dashboards are winning multi-year contracts that embed performance penalties for non-compliance.

Technology integration lifts operational efficiency

Digital Nasional Berhad's AI-driven network management delivered 99.8% uptime and cut alarm counts by 500%, offering a clear benchmark for predictive building maintenance. IoT meters feed energy dashboards that spot abnormal consumption patterns within minutes rather than days. Digital twin rollouts trim maintenance expenses by 30% and slash unscheduled equipment failures by 70%. A Kuala Lumpur office block recorded comfort improvements and lower HVAC runtime after deploying an IoT energy management system. AI chiller optimization at a luxury hotel yielded 9% energy savings plus faster compliance reporting. Integrated platforms, such as UEM Edgenta's SmartConnect, enable remote portfolio oversight and standardized KPI scorecards.

Labor market dynamics challenge service delivery

Businesses across Malaysia report 25% understaffing in food-service operations, forcing shorter opening hours and lowering revenue by 15%. The construction trades that underpin hard-service capacity still rely on foreign workers, with plantations running at more than 70% overseas labor share. The government has waived industry quotas to speed recruitment, yet visa processing bottlenecks persist, especially for skilled technicians. Wage inflation is accelerating; large Government-Linked Investment Companies set a RM3,100 (USD 730.18) living-wage floor, cascading into cleaning, security, and maintenance pay scales. Providers now deploy autonomous cleaning robots and centralized help-desks to mitigate rising payroll costs, yet talent scarcity remains the top short-term operational risk.

Other drivers and restraints analyzed in the detailed report include:

  1. ESG compliance gains strategic weight
  2. Outcome-based contracts deepen partnerships
  3. Currency volatility lifts imported tech costs

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

Hard Services generated 62.08% of the Malaysia facility management market share in 2025, supported by rising compliance spending on fire safety, MEP, and asset integrity inspections. Data-center expansion in Johor Bahru alone adds 1.6 GW of critical capacity that requires round-the-clock mechanical and electrical coverage. Soft Services, although smaller in value, will grow at a 4.42% CAGR to 2031 as workplace experience becomes a competitive tool in hybrid offices. Contactless cleaning robots, on-demand catering platforms, and predictive staffing engines are gaining traction among blue-chip tenants. Providers leverage visitor analytics and mobile help-desks to raise occupant satisfaction scores, backing the shift from cost-center to revenue-protection logic.

The Malaysia Facility Management Market Report is Segmented by Service Type (Hard Services, Soft Services), Offering Type (In-House, Outsourced), End-User Industry (Commercial, Hospitality, Institutional and Public Infrastructure, Healthcare, Industrial and Process, Other End-User Industries). The Market Forecasts are Provided in Terms of Value (USD).

List of Companies Covered in this Report:

  1. AWC Berhad
  2. MST Facilities Sdn Bhd.
  3. Harta Maintenance Sdn Bhd
  4. Zelan AM Services Sdn Bhd
  5. SDE Facilities Management Sdn Bhd
  6. SYREFL Holdings Sdn Bhd
  7. UDA Dayaurus Sdn. Bhd.
  8. Sepadu Group
  9. TH Properties Sdn Bhd
  10. Savills Malaysia
  11. SPS Facilities
  12. ISS Facility Services
  13. GFM Services Berhad
  14. CBRE
  15. Cushman & Wakefield Inc.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

  • 4.1 Market Overview
    • 4.1.1 Current Occupancy Rates
    • 4.1.2 Profitability Rates of Major FM Players
    • 4.1.3 Workforce Indicators - Labor Participation
    • 4.1.4 Facility Management Market Share (%), by Service Type
    • 4.1.5 Facility Management Market Share (%), by Hard Services
    • 4.1.6 Facility Management Market Share (%), by Soft Services
    • 4.1.7 Urbanization and Population Growth in Major Metros
    • 4.1.8 Sector Investment Priorities in Malaysia's Infrastructure Pipeline
    • 4.1.9 Regulatory Drivers Specific to Labour and Safety Standards
  • 4.2 Market Drivers
    • 4.2.1 Regulatory Overhaul Reshapes Compliance Requirements
    • 4.2.2 Technology Integration Drives Operational Efficiency
    • 4.2.3 ESG Compliance Becomes Competitive Differentiator
    • 4.2.4 Outcome-Based Contracting Anchors Long-Term Partnerships
    • 4.2.5 Smart Building Mandates Propel Demand for FM Digital Twins
    • 4.2.6 Public-Private Partnership Projects Accelerate FM Outsourcing
  • 4.3 Market Restraints
    • 4.3.1 Labor Market Dynamics Challenge Service Delivery
    • 4.3.2 Rising Interest Rates Constrain Capital Budgets
    • 4.3.3 Fragmented Vendor Landscape Limits Standardization
    • 4.3.4 Currency Volatility Increases Cost of Imported FM Technologies
  • 4.4 Value Chain Analysis
  • 4.5 PESTEL Analysis
  • 4.6 Regulatory and Legislative Framework for Market Entrants
  • 4.7 Impact of Macroeconomic Indicators on FM Demand
  • 4.8 Porter's Five Forces Analysis
    • 4.8.1 Bargaining Power of Suppliers
    • 4.8.2 Bargaining Power of Buyers
    • 4.8.3 Threat of New Entrants
    • 4.8.4 Threat of Substitute Services
    • 4.8.5 Intensity of Competitive Rivalry
  • 4.9 Investment and Funding Analysis

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

  • 5.1 By Service Type
    • 5.1.1 Hard Services
      • 5.1.1.1 Asset Management
      • 5.1.1.2 MEP and HVAC Services
      • 5.1.1.3 Fire Systems and Safety
      • 5.1.1.4 Other Hard FM Services
    • 5.1.2 Soft Services
      • 5.1.2.1 Office Support and Security
      • 5.1.2.2 Cleaning Services
      • 5.1.2.3 Catering Services
      • 5.1.2.4 Other Soft FM Services
  • 5.2 By Offering Type
    • 5.2.1 In-house
    • 5.2.2 Outsourced
      • 5.2.2.1 Single FM
      • 5.2.2.2 Bundled FM
      • 5.2.2.3 Integrated FM
  • 5.3 By End-user Industry
    • 5.3.1 Commercial (IT and Telecom, Retail and Warehouses, etc.)
    • 5.3.2 Hospitality (Hotels, Eateries, Large-scale Restaurants)
    • 5.3.3 Institutional and Public Infrastructure (Govt, Education, Transportation)
    • 5.3.4 Healthcare (Public and Private Facilities)
    • 5.3.5 Industrial and Process (Manufacturing, Energy, Mining)
    • 5.3.6 Other End-user Industries (Multi-housing, Entertainment, Sports and Leisure)

6 COMPETITIVE LANDSCAPE

  • 6.1 Market Concentration
  • 6.2 Strategic Moves and Partnerships
  • 6.3 Market Share Analysis
  • 6.4 Company Profiles (includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share for key companies, Products and Services, and Recent Developments)
    • 6.4.1 AWC Berhad
    • 6.4.2 MST Facilities Sdn Bhd.
    • 6.4.3 Harta Maintenance Sdn Bhd
    • 6.4.4 Zelan AM Services Sdn Bhd
    • 6.4.5 SDE Facilities Management Sdn Bhd
    • 6.4.6 SYREFL Holdings Sdn Bhd
    • 6.4.7 UDA Dayaurus Sdn. Bhd.
    • 6.4.8 Sepadu Group
    • 6.4.9 TH Properties Sdn Bhd
    • 6.4.10 Savills Malaysia
    • 6.4.11 SPS Facilities
    • 6.4.12 ISS Facility Services
    • 6.4.13 GFM Services Berhad
    • 6.4.14 CBRE
    • 6.4.15 Cushman & Wakefield Inc.

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

  • 7.1 White-space and Unmet-Need Assessment
  • 7.2 Technology-led Integrated FM (IoT, BMS, AI-based Predictive Maintenance)
  • 7.3 ESG-compliant FM Solutions Demand
  • 7.4 Future Service-Model Shifts (Outcome-based Contracts)