查看購物車
  • Simplified Chinese
  • English
  • Japanese
  • Korean
封面
市場調查報告書
商品編碼
1874604

全球雲端基礎IT服務管理（ITSM）市場

Cloud-Based IT Service Management (ITSM)
出版日期: | 出版商: Market Glass, Inc. (Formerly Global Industry Analysts, Inc.) | 英文 273 Pages | 商品交期: 最快1-2個工作天內

價格

※ 本網頁內容可能與最新版本有所差異。詳細情況請與我們聯繫。

簡介目錄

預計到 2030 年，全球雲端基礎的IT 服務管理 (ITSM) 市場規模將達到 247 億美元。

全球雲端基礎的IT服務管理（ITSM）市場規模預計在2024年達到89億美元，預計到2030年將達到247億美元，在分析期（2024-2030年）內複合年成長率（CAGR）為18.6%。本報告分析的細分市場之一－ITSM解決方案，預計在分析期間結束時將以14.9%的複合年成長率成長，達到133億美元。 ITSM服務細分市場預計在分析期間將以24.2%的複合年成長率成長。

美國市場規模估計為24億美元，而中國市場預計將以17.8%的複合年成長率成長。

預計到2024年，美國雲端基礎的IT服務管理（ITSM）市場規模將達到24億美元。作為世界第二大經濟體，中國預計在分析期（2024-2030年）內將以17.8%的複合年成長率成長，到2030年市場規模將達到38億美元。其他值得關注的區域市場包括日本和加拿大，預計在分析期內將分別以16.0%和15.7%的複合年成長率成長。在歐洲，德國預計將以約12.5%的複合年成長率成長。

全球雲端基礎IT服務管理（ITSM）市場－關鍵趨勢與促進因素概述

雲端基礎的IT服務管理（ITSM）能否改變您的企業IT營運？

雲端基礎IT服務管理（ITSM）平台的快速普及正在從根本上改變企業管理IT基礎設施、服務和營運的方式。傳統的ITSM解決方案通常依賴本地部署，並且需要在硬體、維護和手動升級方面進行大量的前期投資。然而，對敏捷性、靈活性和成本效益日益成長的需求正促使企業轉向雲端基礎I ​​TSM解決方案，以簡化其IT營運。這種轉變源於對更具可擴展性和適應性的解決方案的需求，這些解決方案能夠適應不斷變化的IT環境，包括遠端辦公的擴展、混合雲端環境以及日益複雜的IT生態系統。雲端基礎ITSM平台能夠有效率地管理IT服務、追蹤效能並即時解決問題，而無需受限於實體基礎架構。它們還提供快速部署和無縫更新，這使其成為企業在快速變化的數位世界中保持競爭力的關鍵。隨著IT團隊面臨著提供更可靠、更安全、更經濟高效的服務的越來越大的壓力，雲端基礎ITSM正成為各種規模企業的首選解決方案。

雲端基礎的IT服務管理解決方案如何提升IT營運效率？

雲端基礎的IT服務管理（ITSM）平台正在變革IT團隊交付和管理服務的方式，顯著提升IT營運的效率、靈活性和視覺性。這些平台提供了一個整合環境，能夠自動化關鍵流程，例如事件管理、問題解決和服務請求回應。透過利用自動化，雲端基礎的ITSM解決方案減輕了IT團隊的手動負擔，使他們能夠專注於策略性舉措而非日常任務。這些平台提供的更高視覺性能夠更好地監控和報告IT系統的運作狀況和效能，使企業能夠在問題影響業務之前快速識別並解決問題。雲端基礎的ITSM解決方案的另一個關鍵優勢在於其能夠與其他業務系統（例如企業資源規劃（ERP）和客戶關係管理（CRM）平台）整合，從而提供更一致、更全面的IT營運觀點。這種整合能夠更好地使IT服務與業務目標保持一致，並有效地支援更廣泛的數位轉型計畫。此外，雲端基礎的ITSM平台的擴充性使企業能夠更輕鬆地適應成長並管理複雜的分散式IT環境，並可根據IT需求的變化輕鬆調整容量。

科技在雲端基礎的IT服務管理（ITSM）發展中扮演什麼角色？

技術進步是雲端基礎IT服務管理（ITSM）演進的核心，它能夠實現更快、更智慧、更有效率的IT服務管理。人工智慧（AI）和機器學習（ML）正日益整合到雲端基礎ITSM平台中，以實現事件分類、根本原因分析和預測性維護等流程的自動化。這些技術使IT團隊能夠偵測系統資料中的模式，預測潛在問題，並將工單自動路由到相應的團隊以加快解決速度。整合AI驅動的聊天機器人和虛擬代理，為常見的IT請求提供自助服務選項，並透過減少需要手動處理的工單數量來改善使用者體驗。另一個關鍵技術要素是ITSM平台中巨量資料分析的日益普及。雲端基礎ITSM解決方案分析IT系統產生的大量數據，從而提供有關效能、安全性和用戶滿意度的即時洞察。這些洞察使IT團隊能夠做出更明智的決策，並主動提升服務品質。雲端技術本身也在現代ITSM平台的靈活性方面發揮關鍵作用。雲端環境支援持續更新和補丁，確保組織始終擁有最新的功能和安全性增強，無需停機或手動升級。此外，透過 API 輕鬆將雲端基礎的ITSM 平台與其他工具整合，使組織能夠自訂其 IT 管理方法，以更貼合其特定需求和目標。

哪些因素推動了雲端基礎的IT服務管理（ITSM）的成長？

雲端基礎IT服務管理（ITSM）市場的成長受到多種因素的驅動，這些因素反映了不斷變化的業務需求和技術進步。其中一個關鍵促進因素是IT環境日益複雜，尤其是在多重雲端和混合IT基礎設施興起的情況下。隨著企業採用更多樣化和分散式的技術堆疊，他們需要能夠無縫管理和監控這些環境的ITSM平台。雲端基礎ITSM解決方案能夠提供跨不同系統的集中管理和視覺性，非常適合應對這種複雜性。另一個關鍵促進因素是對IT運作敏捷性和速度的日益成長的需求。在當今瞬息萬變的商業環境中，企業需要快速回應不斷變化的需求，擴展營運規模，並最大限度地減少停機時間。雲端基礎ITSM解決方案使IT維能夠按需擴展、自動化重複性任務並快速部署服務，所有這些對於維持營運效率至關重要。遠距辦公的廣泛應用以及企業營運對數位化工具日益成長的依賴也是重要的成長要素。雲端基礎ITSM平台支援遠端管理和故障排除，使IT團隊隨時隨地持續提供服務。此外，向自動化和人工智慧驅動型解決方案的轉變正在加速雲端基礎IT服務管理（ITSM）的普及。這些技術能夠透過自動化日常任務、減少人工干預以及縮短服務交付時間，幫助IT團隊更有效率地運作。最後，雲端基礎ITSM解決方案的成本效益也是一個關鍵促進因素，因為企業可以避免本地部署解決方案的高昂前期成本，並利用付費使用制的定價模式，這種模式更貼近實際使用情況和需求。

部分：

組件（解決方案、服務）、組織規模（大型企業、中小企業）、最終用途（銀行、金融服務和保險 (BFSI)、IT 和通訊、政府和公共部門、零售和消費品 (CPG)、醫療保健和生命科學、其他最終用途）

受訪公司範例

  • Axios Systems PLC
  • BMC Software, Inc.
  • CA Technologies, Inc.
  • Cherwell Software, LLC
  • Citrix Systems, Inc.
  • HEAT Software USA, Inc.
  • Hewlett Packard Enterprise Development LP（HPE）
  • Hornbill Corporate Ltd.
  • IBM Corporation
  • ServiceNow, Inc.

人工智慧整合

我們正在利用檢驗的專家內容和人工智慧工具，改變您分析市場和競爭情報的方式。

Global Industry Analysts 並沒有查詢通用的 LLM 或產業專用的SLM，而是建立了一個由世界各地領域專家精心策劃的內容庫，包括視訊轉錄、部落格、搜尋引擎研究以及大量的公司、產品/服務和市場數據。

關稅影響係數

我們最新發布的報告納入了關稅對區域市場的影響，正如全球產業分析師預測的那樣，關稅將改變企業的競爭地位，而企業的競爭地位將取決於其總部所在地、製造地以及進出口（成品和OEM產品）。這種複雜多變的市場現實將透過微觀和宏觀市場動態影響競爭對手，包括銷貨成本增加、盈利下降以及供應鏈重組。

目錄

第1章調查方法

第2章執行摘要

  • 市場概覽
  • 主要企業
  • 市場趨勢和促進因素
  • 全球市場展望

第3章 市場分析

  • 美國
  • 加拿大
  • 日本
  • 中國
  • 歐洲
  • 法國
  • 德國
  • 義大利
  • 英國
  • 其他歐洲
  • 亞太地區
  • 世界其他地區

第4章 競賽

簡介目錄
Product Code: MCP11101

Global Cloud-Based IT Service Management (ITSM) Market to Reach US$24.7 Billion by 2030

The global market for Cloud-Based IT Service Management (ITSM) estimated at US$8.9 Billion in the year 2024, is expected to reach US$24.7 Billion by 2030, growing at a CAGR of 18.6% over the analysis period 2024-2030. ITSM Solutions, one of the segments analyzed in the report, is expected to record a 14.9% CAGR and reach US$13.3 Billion by the end of the analysis period. Growth in the ITSM Services segment is estimated at 24.2% CAGR over the analysis period.

The U.S. Market is Estimated at US$2.4 Billion While China is Forecast to Grow at 17.8% CAGR

The Cloud-Based IT Service Management (ITSM) market in the U.S. is estimated at US$2.4 Billion in the year 2024. China, the world's second largest economy, is forecast to reach a projected market size of US$3.8 Billion by the year 2030 trailing a CAGR of 17.8% over the analysis period 2024-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 16.0% and 15.7% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 12.5% CAGR.

Global Cloud-Based IT Service Management (ITSM) Market - Key Trends and Drivers Summarized

Can Cloud-Based IT Service Management (ITSM) Transform IT Operations for Businesses?

The rapid adoption of cloud-based IT Service Management (ITSM) platforms is fundamentally reshaping how organizations manage their IT infrastructure, services, and operations. Traditional ITSM solutions, which often relied on on-premise installations, required significant upfront investments in hardware, maintenance, and manual upgrades. However, with the increasing demand for agility, flexibility, and cost efficiency, businesses are turning to cloud-based ITSM solutions to streamline their IT operations. This shift is driven by the need for more scalable and adaptable solutions that can keep pace with the evolving IT landscape, including the growth of remote work, hybrid cloud environments, and the rising complexity of IT ecosystems. Cloud-based ITSM platforms enable businesses to efficiently manage IT services, track performance, and resolve issues in real-time without the limitations of physical infrastructure. They also provide faster deployment and seamless updates, which are critical for businesses aiming to stay competitive in a fast-moving digital world. As IT teams face increased pressure to deliver more reliable, secure, and cost-effective services, cloud-based ITSM is becoming a preferred solution for organizations of all sizes.

How Are Cloud-Based ITSM Solutions Enhancing IT Operations?

Cloud-based ITSM platforms are transforming the way IT teams deliver and manage services by offering greater efficiency, flexibility, and visibility across IT operations. These platforms provide a unified environment where organizations can automate key processes such as incident management, problem resolution, and service request fulfillment. By leveraging automation, cloud-based ITSM solutions reduce the manual workload for IT teams, allowing them to focus on more strategic initiatives rather than routine tasks. The enhanced visibility offered by these platforms also allows for better monitoring and reporting on the health and performance of IT systems, enabling faster identification and resolution of issues before they impact the business. Another major advantage of cloud-based ITSM solutions is their ability to integrate with other business systems, such as enterprise resource planning (ERP) and customer relationship management (CRM) platforms, providing a more cohesive and holistic view of IT operations. This integration ensures that IT services are more aligned with business objectives and can better support broader digital transformation efforts. Additionally, the scalability of cloud-based ITSM platforms allows businesses to easily adjust their capacity as their IT needs evolve, making it easier to accommodate growth and manage complex, distributed IT environments.

What Role Does Technology Play in the Evolution of Cloud-Based ITSM?

Technological advancements are at the core of the evolution of cloud-based ITSM, enabling faster, smarter, and more efficient IT service management. Artificial intelligence (AI) and machine learning (ML) are increasingly being integrated into cloud-based ITSM platforms to automate processes such as incident categorization, root cause analysis, and predictive maintenance. These technologies allow IT teams to detect patterns in system data, predict potential issues, and automatically route tickets to the appropriate teams for faster resolution. The integration of AI-driven chatbots and virtual agents also enhances the user experience by providing self-service options for common IT requests, reducing the number of tickets that need to be handled manually. Another important technological factor is the increased use of big data analytics within ITSM platforms. Cloud-based ITSM solutions can analyze vast amounts of data generated by IT systems to provide real-time insights into performance, security, and user satisfaction. These insights enable IT teams to make more informed decisions and proactively improve service quality. Cloud technology itself is also key to the flexibility of modern ITSM platforms. Cloud environments enable continuous updates and patches, ensuring that organizations always have access to the latest features and security improvements without the need for downtime or manual upgrades. Furthermore, the ability to easily integrate cloud-based ITSM platforms with other tools through APIs allows organizations to customize their IT management approach and align it more closely with their specific needs and goals.

What Are the Factors Fueling the Growth of Cloud-Based ITSM?

The growth in the cloud-based IT Service Management (ITSM) market is driven by several factors that reflect the changing needs of businesses and advancements in technology. One of the key drivers is the increasing complexity of IT environments, particularly with the rise of multi-cloud and hybrid IT infrastructures. As businesses adopt more diverse and distributed technology stacks, they require ITSM platforms that can manage and monitor these environments seamlessly. Cloud-based ITSM solutions are well-suited to handle this complexity, providing centralized visibility and control across diverse systems. Another major driver is the growing need for agility and speed in IT operations. In today’s fast-paced business environment, organizations need to quickly respond to changes in demand, scale their operations, and ensure minimal downtime. Cloud-based ITSM solutions allow businesses to scale IT operations on-demand, automate repetitive tasks, and deploy services faster, all of which are critical for maintaining operational efficiency. The rise of remote work and the increasing reliance on digital tools for business operations are also key growth drivers, as cloud-based ITSM platforms support remote management and troubleshooting, ensuring that IT teams can continue to deliver services regardless of their location. Additionally, the shift toward automation and AI-driven solutions is accelerating the adoption of cloud-based ITSM. These technologies enable IT teams to operate more efficiently by automating routine processes, reducing the need for manual intervention, and improving service delivery times. Finally, the cost-effectiveness of cloud-based ITSM solutions is a significant driver, as organizations can avoid the high upfront costs of on-premise solutions and benefit from a pay-as-you-go pricing model that aligns more closely with their actual usage and needs.

SCOPE OF STUDY:

The report analyzes the Cloud-Based IT Service Management (ITSM) market in terms of units by the following Segments, and Geographic Regions/Countries:

Segments:

Component (Solutions, Services); Organization Size (Large Enterprises, SMEs); End-Use (BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences, Other End-Uses)

Geographic Regions/Countries:

World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; and Rest of Europe); Asia-Pacific; Rest of World.

Select Competitors (Total 204 Featured) -

  • Axios Systems PLC
  • BMC Software, Inc.
  • CA Technologies, Inc.
  • Cherwell Software, LLC
  • Citrix Systems, Inc.
  • HEAT Software USA, Inc.
  • Hewlett Packard Enterprise Development LP (HPE)
  • Hornbill Corporate Ltd.
  • IBM Corporation
  • ServiceNow, Inc.

AI INTEGRATIONS

We're transforming market and competitive intelligence with validated expert content and AI tools.

Instead of following the general norm of querying LLMs and Industry-specific SLMs, we built repositories of content curated from domain experts worldwide including video transcripts, blogs, search engines research, and massive amounts of enterprise, product/service, and market data.

TARIFF IMPACT FACTOR

Our new release incorporates impact of tariffs on geographical markets as we predict a shift in competitiveness of companies based on HQ country, manufacturing base, exports and imports (finished goods and OEM). This intricate and multifaceted market reality will impact competitors by increasing the Cost of Goods Sold (COGS), reducing profitability, reconfiguring supply chains, amongst other micro and macro market dynamics.

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Trade Shocks, Uncertainty, and the Structural Rewiring of the Global Economy
    • Global Economic Update
    • Cloud-Based IT Service Management (ITSM) - Global Key Competitors Percentage Market Share in 2025 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2025 (E)
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Remote and Hybrid Work Models Spur Growth in Cloud-Based ITSM Adoption
    • Cloud-Based ITSM Strengthens the Business Case for IT Agility and Scalability
    • Here's How Increasing IT Infrastructure Complexity Propels Growth in Cloud ITSM
    • Cost-Effectiveness and Reduced Capital Expenditure Drive the Shift to Cloud-Based ITSM
    • Rising Cybersecurity Concerns Shape Innovation in Cloud-Based ITSM Security Features
    • Automated Workflows and AI-Powered Service Desk Capabilities Sustain Growth in Cloud ITSM
    • Increased Focus on Proactive IT Support and Predictive Maintenance Accelerates Cloud ITSM Adoption
    • Demand for Unified IT Management Platforms Expands Opportunities for Cloud ITSM
    • Cloud ITSM Improves Operational Efficiency and Enhances Business Continuity Planning
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Cloud-Based IT Service Management (ITSM) Market Analysis of Annual Sales in US$ Million for Years 2015 through 2030
    • TABLE 2: World Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 3: World 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2025 & 2030
    • TABLE 4: World Recent Past, Current & Future Analysis for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 5: World 6-Year Perspective for Solutions by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 6: World Recent Past, Current & Future Analysis for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 7: World 6-Year Perspective for Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 8: World Recent Past, Current & Future Analysis for Large Enterprises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 9: World 6-Year Perspective for Large Enterprises by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 10: World Recent Past, Current & Future Analysis for SMEs by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 11: World 6-Year Perspective for SMEs by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 12: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 13: World 6-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 14: World Recent Past, Current & Future Analysis for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 15: World 6-Year Perspective for IT & Telecom by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 16: World Recent Past, Current & Future Analysis for Government & Public Sector by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 17: World 6-Year Perspective for Government & Public Sector by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 18: World Recent Past, Current & Future Analysis for Retail & Consumer Packaged Goods (CPG) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 19: World 6-Year Perspective for Retail & Consumer Packaged Goods (CPG) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 20: World Recent Past, Current & Future Analysis for Healthcare & Life Sciences by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 21: World 6-Year Perspective for Healthcare & Life Sciences by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 22: World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 23: World 6-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Cloud-Based IT Service Management (ITSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2025 (E)
    • TABLE 24: USA Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 25: USA 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 26: USA Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 27: USA 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 28: USA Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 29: USA 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • CANADA
    • TABLE 30: Canada Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 31: Canada 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 32: Canada Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 33: Canada 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 34: Canada Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 35: Canada 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • JAPAN
    • Cloud-Based IT Service Management (ITSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2025 (E)
    • TABLE 36: Japan Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 37: Japan 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 38: Japan Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 39: Japan 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 40: Japan Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 41: Japan 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • CHINA
    • Cloud-Based IT Service Management (ITSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2025 (E)
    • TABLE 42: China Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 43: China 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 44: China Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 45: China 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 46: China Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 47: China 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • EUROPE
    • Cloud-Based IT Service Management (ITSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2025 (E)
    • TABLE 48: Europe Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 49: Europe 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2025 & 2030
    • TABLE 50: Europe Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 51: Europe 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 52: Europe Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 53: Europe 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 54: Europe Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 55: Europe 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • FRANCE
    • Cloud-Based IT Service Management (ITSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2025 (E)
    • TABLE 56: France Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 57: France 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 58: France Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 59: France 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 60: France Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 61: France 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • GERMANY
    • Cloud-Based IT Service Management (ITSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2025 (E)
    • TABLE 62: Germany Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 63: Germany 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 64: Germany Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 65: Germany 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 66: Germany Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 67: Germany 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • ITALY
    • TABLE 68: Italy Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 69: Italy 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 70: Italy Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 71: Italy 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 72: Italy Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 73: Italy 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • UNITED KINGDOM
    • Cloud-Based IT Service Management (ITSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2025 (E)
    • TABLE 74: UK Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 75: UK 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 76: UK Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 77: UK 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 78: UK Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 79: UK 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • REST OF EUROPE
    • TABLE 80: Rest of Europe Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 81: Rest of Europe 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 82: Rest of Europe Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 83: Rest of Europe 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 84: Rest of Europe Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 85: Rest of Europe 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • ASIA-PACIFIC
    • Cloud-Based IT Service Management (ITSM) Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2025 (E)
    • TABLE 86: Asia-Pacific Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 87: Asia-Pacific 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 88: Asia-Pacific Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 89: Asia-Pacific 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 90: Asia-Pacific Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 91: Asia-Pacific 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030
  • REST OF WORLD
    • TABLE 92: Rest of World Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 93: Rest of World 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2025 & 2030
    • TABLE 94: Rest of World Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 95: Rest of World 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
    • TABLE 96: Rest of World Recent Past, Current & Future Analysis for Cloud-Based IT Service Management (ITSM) by End-Use - BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 97: Rest of World 6-Year Perspective for Cloud-Based IT Service Management (ITSM) by End-Use - Percentage Breakdown of Value Sales for BFSI, IT & Telecom, Government & Public Sector, Retail & Consumer Packaged Goods (CPG), Healthcare & Life Sciences and Other End-Uses for the Years 2025 & 2030

IV. COMPETITION