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1801259

2025 年至 2033 年雲端 ITSM 市場規模、佔有率、趨勢及預測（按組件、最終用戶、垂直產業和地區）

Cloud ITSM Market Size, Share, Trends and Forecast by Component, End User, Vertical, and Region, 2025-2033
出版日期: | 出版商: IMARC | 英文 122 Pages | 商品交期: 2-3個工作天內

價格

2024 年全球雲端 ITSM 市場規模為 102 億美元。展望未來， IMARC Group估計到 2033 年市場規模將達到 395 億美元，2025 年至 2033 年的複合年成長率為 16.24%。北美目前佔據市場主導地位，2024 年的市佔率為 42.1%。雲端運算採用率不斷提高、遠端 IT 支援需求不斷成長以及對低成本、可擴展解決方案的需求推動了市場發展。組織需要更好的服務交付、更快的事件解決和更好的使用者體驗，從而推動了需求。此外，數位轉型工作、日益成長的資訊技術 (IT) 基礎設施複雜性以及合規性要求推動了採用。自動化、人工智慧 (AI) 整合和自助服務功能進一步推動了雲端 ITSM 的佔有率，使其成為大多數行業當代 IT 營運的關鍵。

雲端 ITSM 領域發展的關鍵因素之一是數位轉型在各個垂直領域的廣泛應用。隨著企業紛紛轉向數位化平台以提升效率、敏捷性和客戶體驗，他們需要具備可擴展性和適應性的敏捷 IT 服務管理解決方案。雲端 ITSM 使企業能夠自動化工作流程、簡化營運並輕鬆支援遠端團隊。它降低了基礎設施成本並提高了靈活性，使其非常適合不斷變化的數位化環境。這種變化還需要增強事件處理能力、加快服務交付速度以及合規性監控功能，而基於雲端的 ITSM 解決方案在快速變化的 IT 環境中擁有得天獨厚的優勢。

美國憑藉其強大的技術基礎和數位轉型的廣泛接受度，以80.00%的市佔率領先雲端ITSM市場。美國企業擴大採用基於雲端的IT服務管理解決方案，以促進遠距辦公、提升營運效率並改善服務交付。自動化、人工智慧整合和敏捷IT基礎設施的需求推動著市場成長。美國企業正投入大量資金進行創新，以保持競爭力，並強調提升使用者體驗和簡化IT營運。這種氛圍使美國成為眾多產業創新雲端ITSM開發與實施的中心。

雲端ITSM市場趨勢：

IT環境日益複雜

技術進步的加速導致IT基礎設施日益複雜，這推動了市場的成長。此外，對高效服務管理解決方案的需求日益成長，這些解決方案能夠導航組織錯綜複雜的網路，這些網路包括雲端服務、行動裝置、虛擬化和物聯網 (IoT) 元件，這也對市場成長產生了積極影響。例如，物聯網產業預計將從2015年的150多億台設備成長到2025年的750多億台。同時，雲端ITSM因其高度適應性和可擴展性而被廣泛採用，使組織能夠快速應對挑戰和機遇，預計將推動市場成長。此外，雲端ITSM的集中式特性允許更輕鬆、更統一地管理資源，從而簡化管理任務並降低效率低下和錯誤的風險，這為市場成長提供了有利可圖的成長機會。

越來越重視業務效率和敏捷 IT 服務

對快速適應市場變化的需求日益成長，加上對資源最佳化的日益重視，共同推動市場的成長。此外，由於雲端 ITSM 服務提供了一個模組化且適應性強的框架，企業可以根據自身需求進行客製化，因此市場需求廣泛，這對市場成長產生了積極影響。同時，日益興起的服務應用程式有助於有效分配資源，自動執行重複性任務，並提供系統效能的即時洞察，使企業能夠做出明智的決策，從而促進市場的成長。此外，雲端 ITSM 對 DevOps 計畫的支援日益增強，旨在拉近開發和營運團隊的距離，從而簡化流程並縮短新產品或新功能的上市時間，這正在催化市場的成長。此外，雲端 ITSM 服務的整合使企業能夠快速回應市場變化和機遇，進一步提高業務效率，這也刺激了雲端 ITSM 市場的成長。

遠距工作日益普及

遠端辦公的興起給 IT 部門帶來了獨特的挑戰，例如確保資料安全和提供對企業應用程式的訪問，這是推動市場成長的主要因素。根據《富比士》報道，截至 2024 年，印度 12.7% 的全職員工在家工作，28.2% 的員工採用混合模式工作。與此相符的是，雲端 ITSM 解決方案的採用率不斷上升，因為它們提供了有效管理分散式勞動力所需的靈活性和可擴展性，這刺激了市場的成長。此外，許多雲端 ITSM 平台固有的日益成長的安全協議可以幫助組織即使從多個位置存取時也能保護其敏感資料，這也是一個成長誘導因素。除此之外，配備即時監控網路效能的功能的雲端 ITSM 系統越來越受到採用，因此可以及時發現和解決問題，這是促進市場成長的另一個主要因素。此外，遠距工作條件的不斷提高，強調了雲端 ITSM 解決方案在管理分散式勞動力同時保持高水準效能和安全性方面的重要性，為雲端 ITSM 市場前景提供了有利可圖的機會。

目錄

第1章：前言

第2章：範圍與方法

  • 研究目標
  • 利害關係人
  • 資料來源
    • 主要來源
    • 次要來源
  • 市場評估
    • 自下而上的方法
    • 自上而下的方法
  • 預測方法

第3章：執行摘要

第4章：簡介

第5章：全球雲端 ITSM 市場

  • 市場概覽
  • 市場表現
  • COVID-19的影響
  • 市場預測

第6章：市場細分：按組成部分

  • 解決方案
    • 主要類型
      • 營運與績效管理
      • 服務組合管理
      • 服務台軟體
      • 儀表板報告和分析
      • 配置和變更管理
  • 服務
    • 主要類型
      • 專業服務
      • 託管服務

第7章：市場區隔：依最終用戶

  • 大型企業
  • 中小企業

第8章：市場區隔：依垂直產業

  • 金融服務業
  • 資訊科技和電信
  • 衛生保健
  • 製造業
  • 零售
  • 教育
  • 其他

第9章：市場細分：依地區

  • 北美洲
    • 美國
    • 加拿大
  • 亞太地區
    • 中國
    • 日本
    • 印度
    • 韓國
    • 澳洲
    • 印尼
    • 其他
  • 歐洲
    • 德國
    • 法國
    • 英國
    • 義大利
    • 西班牙
    • 俄羅斯
    • 其他
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 其他
  • 中東和非洲

第10章：SWOT分析

第 11 章：價值鏈分析

第 12 章：波特五力分析

第13章：價格分析

第 14 章：競爭格局

  • 市場結構
  • 關鍵參與者
  • 關鍵參與者簡介
    • Axios Systems
    • BMC Software Inc.
    • CA Technologies (Broadcom Inc.)
    • Cherwell Software LLC
    • Citrix Systems Inc.
    • Hewlett Packard Enterprise
    • International Business Machines Corporation (IBM)
    • Micro Focus International Plc
    • Microsoft Corporation
    • Oracle Corporation
    • ServiceNow
    • SysAid Technologies Ltd.
Product Code: SR112025A2329

The global cloud ITSM market size was valued at USD 10.2 Billion in 2024. Looking forward, IMARC Group estimates the market to reach USD 39.5 Billion by 2033, exhibiting a CAGR of 16.24% from 2025-2033. North America currently dominates the market, holding a market share of 42.1% in 2024. The market is fueled by increasing cloud computing adoption, increasing needs for remote IT support, and demands for low-cost, scalable solutions. Organizations require better service delivery, quicker incident resolution, and better user experience, driving demand. Moreover, digital transformation efforts, growing information technology (IT) infrastructure complexity, and compliance requirements propel adoption. Automation, artificial intelligence (AI) integration, and self-service capabilities further driving cloud ITSM share, making it critical for contemporary IT operations in most industries.

A key contributor to the cloud ITSM space is the expanding use of digital transformation across verticals. With organizations moving toward digital platforms for enhancing efficiency, agility, and customer experience, they need agile IT service management solutions that are scalable and adaptive in nature. Cloud ITSM allows businesses to automate workflows, streamline operations, and easily facilitate remote teams. It lowers infrastructure expense and increases flexibility, which makes it best suited for fluid digital landscapes. This change also requires enhanced incident handling, quicker delivery of services, and compliance monitoring features that cloud-based ITSM solutions are well-positioned to deliver in a quickly changing IT environment.

The U.S. leads the cloud ITSM market with a share of 80.00% as a result of its robust technology base and widespread acceptance of digital transformation. Companies in the country are more and more adopting cloud-based IT service management solutions to facilitate remote work, enhance operational effectiveness, and increase service delivery. Growth is being driven by demand for automation, AI integration, and agile IT infrastructure. U.S.-based organizations are committing large amounts of money to innovation to remain competitive, emphasizing enhanced user experience as well as simplifying IT operations. Such an atmosphere renders the U.S. a center for innovative cloud ITSM development and implementation in numerous sectors.

Cloud ITSM Market Trends:

Increasing complexity of IT environments

The accelerating rate of technological advancements leading to increasingly complex IT infrastructures is propelling the market growth. Moreover, the growing demand for highly efficient service management solutions capable of navigating the organization's intricate networks that comprise cloud services, mobile devices, virtualization, and the Internet of Things (IoT) components is positively influencing the market growth. For instance, the IoT industry is forecasted to grow from over 15 billion devices in 2015 to more than 75 billion devices by 2025. Along with this, the widespread adoption of cloud ITSM, as it is highly adaptive and scalable, enabling organizations to respond swiftly to challenges and opportunities, is anticipated to drive the market growth. Moreover, the centralized nature of cloud ITSM that allows for easier and more unified management of resources simplifying administrative tasks and reducing the risks of inefficiencies and errors, is providing remunerative growth opportunities for the market growth.

Rising focus on business efficiencies and agile IT services

The increasing need for quick adaptability to market changes, coupled with the growing emphasis on resource optimization, is propelling the market growth. Moreover, the widespread demand for cloud ITSM services, as it offers a modular and adaptable framework that organizations can customize based on their unique requirements, is positively impacting the market growth. In line with this, the rising service application, as it facilitates effective resource allocation, automates repetitive tasks, and provides real-time insights into system performance, allowing organizations to make informed decisions, is bolstering the market growth. Furthermore, the growing support by cloud ITSM to DevOps initiatives, which aim to bring development and operations teams closer together, thus streamlining processes and reducing time-to-market for new products or features, is catalyzing the market growth. Along with this, the incorporation of cloud ITSM services enabling organizations to react quickly to market changes and opportunities, further enhancing business efficiencies, is stimulating the cloud ITSM market growth.

Growing prevalence of remote work

The rising shift towards remote work, which is posing unique challenges for IT departments, such as ensuring data security and providing access to enterprise applications, are major factors catalyzing the market growth. According to Forbes, as of 2024, 12.7% of full-time employees in India worked from home, while 28.2% worked in a hybrid model. In line with this, the escalating adoption of cloud ITSM solutions, as they offer the flexibility and scalability needed to manage a distributed workforce effectively, is stimulating the market growth. Moreover, the growing security protocols inherent in many cloud ITSM platforms that help organizations safeguard their sensitive data even when accessed from multiple locations are acting as a growth-inducing factor. Along with this, the increasing adoption of cloud ITSM systems, equipped with features that monitor network performance in real-time, allowing for prompt identification and resolution of issues, is another major factor enhancing the market growth. Furthermore, the rising remote working conditions, emphasizing the importance of cloud ITSM solutions in managing a distributed workforce while maintaining high levels of performance and security, are offering remunerative opportunities in the cloud ITSM market outlook.

Cloud ITSM Industry Segmentation:

Analysis by Component:

  • Solutions
    • Operation and Performance Management
    • Service Portfolio Management
    • Service Desk Software
    • Dashboard Reporting and Analytics
    • Configuration and Change Management
  • Services
    • Professional Services
    • Managed Services

Based on the cloud ITSM market forecast, solutions have the largest share of 73.2% due to growing need for centralized platforms that simplify IT processes, automate processes, and improve service quality. Organizations want holistic solutions that provide incident, problem, change, and asset management in one console to eliminate complexity and enhance efficiency. Growing demand for real-time visibility, accelerated issue resolution, and enhanced user experience drives adoption. Cloud-based ITSM solutions are also simpler to implement, scale, and update, which makes them suitable for large organizations as well as small but expanding companies. With digital transformation speeding up, businesses look for strong end-to-end ITSM solutions that fit their changing infrastructure and compliance requirements, making solutions the central offering in the growing market.

Analysis by End User:

  • Large Enterprises
  • Small and Medium Enterprises

Large enterprises have the most market share of 60.2% in the cloud ITSM space because of their sophisticated IT infrastructure, higher operational needs, and growing need for unified service management solutions. Such organizations tend to operate in different regions and departments, necessitating scalable and centralized ITSM platforms for effective service management. In order to maintain productivity and compliance, cloud-based ITSM enables them to automate workflows, optimize procedures, and offer insight into IT operations. Large enterprises also have the kind of financial resources needed to invest in sophisticated technology like AI, machine learning (ML), and analytics, further propelling adoption. They are prominent users of cloud ITSM solutions to boost company agility and innovation because of their focus on digital transformation, risk management, and continuous service improvement.

Analysis by Vertical:

  • BFSI
  • IT and Telecommunication
  • Healthcare
  • Manufacturing
  • Retail
  • Education
  • Others

The IT and Communication industry leads the Cloud ITSM market with a share of 24.7% due to its continuous requirement for efficient, scalable, and responsive service management solutions. Being one of the most technologically savvy industries, it is dependent on efficient IT operations to handle intricate networks, data systems, and customer service platforms. The industry is under constant pressure to stay innovative and high on service uptime, which results in increased use of cloud-based ITSM to resolve incidents faster, automate tasks, and get real-time insights. The further acceleration of digital services, remote communication solutions, and cloud infrastructure also fuels demand. As dependence on online platforms increases and customers' expectations heighten, Communication and IT companies are at the forefront in the use of innovative Cloud ITSM solutions to upgrade business operations and service excellence.

Regional Analysis:

  • North America
    • United States
    • Canada
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Russia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa

North America is the largest market for Cloud ITSM with a total share of 42.1% due to its sophisticated technological backbone, high cloud penetration, and established presence of key IT service providers. Enterprises in the region are also first movers in adopting digital transformation policies, with a focus on automation, AI, and remote workforce enablement. Increasing requirements for effective IT operations, quick incident response, and enhanced user experience have escalated demand for cloud-based ITSM solutions. Furthermore, tight regulatory compliance regulations and growing concerns related to cybersecurity even more escalate the demand for high-performing and scalable ITSM platforms. Involvement in innovation under the backing of mature IT infrastructure and trained employees keeps North America on the cusp of leading the development and adoption of cloud-based ITSM in industries ranging from healthcare, finance, to manufacturing.

Key Regional Takeaways:

United States Cloud ITSM Market Analysis

The United States is witnessing increased cloud ITSM adoption due to the rising adoption of cloud across various industries. According to reports, cloud adoption is widespread, as 98% of U.S. organizations use cloud technology, 60% store sensitive banking data in the cloud, and 73% prefer hybrid cloud models for scalability and security. Organizations are shifting from traditional ITSM solutions to agile, scalable, cloud-based platforms to support dynamic business environments. Cloud integration is becoming a priority for enhancing service delivery, operational efficiency, and agility. As cloud computing becomes mainstream, cloud ITSM is evolving as a necessary solution to manage complex IT infrastructures. This transformation is reshaping service management frameworks, enabling organizations to streamline workflows, automate processes, and meet compliance requirements effectively. The demand for responsive and resilient service management tools is rising as enterprises scale their cloud environments. This push toward modern IT service ecosystems reflects a broader strategy focused on optimizing IT resources while maintaining service reliability and flexibility in real-time operations.

Asia Pacific Cloud ITSM Market Analysis

Asia-Pacific is experiencing a surge in cloud ITSM adoption driven by the rapid growth of small and medium enterprises. According to a report, the Indian MSME sector is projected to grow to USD 1 Trillion by 2028. The number of MSMEs in the country is expected to grow from 6.3 crore to around 7.5 crore over the coming years, growing at a projected CAGR of 2.5%. These organizations are increasingly recognizing the cost-efficiency, flexibility, and scalability of cloud-based IT service management tools. As SMEs digitize operations and expand their IT footprints, cloud ITSM platforms offer centralized control and faster response times to service requests and incidents. With competitive pressures and evolving customer expectations, SMEs are prioritizing solutions that enhance IT governance and service delivery without substantial upfront infrastructure investments. Cloud ITSM also supports remote administration, ideal for distributed and growing teams. As SME-driven economies modernize, the reliance on streamlined IT operations intensifies, accelerating the integration of cloud-based ITSM tools. This trend continues to shape the region's digital transformation strategies across industries.

Europe Cloud ITSM Market Analysis

Europe is witnessing cloud ITSM adoption accelerating due to rising remote working environments, emphasizing the need for scalable, cloud-based solutions that can manage a distributed workforce. For instance, in 2024, 12.3% of the EU workforce in the tech sector is working remotely. As remote work becomes embedded in operational models, organizations demand flexible IT service management capable of supporting geographically dispersed employees. Cloud ITSM enables consistent service delivery, incident tracking, and system monitoring across remote locations, ensuring business continuity. These solutions also provide real-time insights and automation, improving efficiency and reducing service disruptions. Scalability remains critical, allowing companies to adjust resources in response to changing workforce dynamics. With hybrid workforces now the norm, cloud-based ITSM tools are essential for maintaining performance standards and user satisfaction. Organizations in the region increasingly prioritize solutions that integrate with existing cloud infrastructures to support long-term workforce decentralization strategies.

Latin America Cloud ITSM Market Analysis

Latin America is embracing cloud ITSM as the IT sector and services continue to grow across the region. Expanding IT infrastructures are pushing organizations to adopt efficient service management frameworks that can scale with increasing demand. According to Statista, the IT services market in Brazil is expected to witness a significant increase in revenue, reaching an estimated value of USD 23.67 Billion by 2025. Cloud ITSM tools offer improved agility, streamlined workflows, and real-time service monitoring, aligning with the region's digitalization goals. The rising dependence on IT-driven business models necessitates solutions that support service delivery excellence and performance optimization in dynamic environments.

Middle East and Africa Cloud ITSM Market Analysis

The Middle East and Africa are experiencing increased adoption of cloud ITSM due to growing investment in ICT. Organizations are allocating resources to digital transformation initiatives that require robust service management platforms. For instance, Dubai has the largest data center ecosystem in the UAE, with 18 colocation data centers, 237 cloud service providers, and 18 network fabric providers. Cloud ITSM enables centralized oversight, service automation, and scalability aligned with ICT development strategies. This momentum is driving regional interest in cloud-based ITSM as a foundational component of efficient, resilient, and future-ready digital infrastructure.

Competitive Landscape:

The market leaders in cloud ITSM are continuously innovating new capabilities and features for their cloud ITSM solutions, such as utilizing AI and ML algorithms for automated decision-making, predictive analysis, and improving user experience. In addition, the key players are engaging in strategic acquisitions and collaborations to expand their services and target new customers. Moreover, businesses are providing custom solutions that encompass specialized ITSM platforms for industries such as healthcare, manufacturing, and education. Furthermore, they are also offering custom modules that can be tailored as per the individual business needs. Apart from this, most businesses are also taking their businesses across the globe to leverage emerging markets, establishing local data centers that are in line with the regional compliance. Additionally, organizations are providing comprehensive training and support schemes that facilitate increased adoption rates as well as guarantee customers to reap maximum benefits from their investments.

The report provides a comprehensive analysis of the competitive landscape in the Cloud ITSM market with detailed profiles of all major companies, including:

  • Axios Systems
  • BMC Software Inc.
  • CA Technologies (Broadcom Inc.)
  • Cherwell Software LLC
  • Citrix Systems Inc.
  • Hewlett Packard Enterprise
  • International Business Machines Corporation (IBM)
  • Micro Focus International Plc
  • Microsoft Corporation
  • Oracle Corporation
  • ServiceNow
  • SysAid Technologies Ltd.

Key Questions Answered in This Report

  • 1.How big is the cloud ITSM market?
  • 2.What is the future outlook of cloud ITSM market?
  • 3.What are the key factors driving the cloud ITSM market?
  • 4.Which region accounts for the largest cloud ITSM market share?
  • 5.Which are the leading companies in the global cloud ITSM market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Cloud ITSM Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Component

  • 6.1 Solutions
    • 6.1.1 Market Trends
    • 6.1.2 Major Types
      • 6.1.2.1 Operation and Performance Management
      • 6.1.2.2 Service Portfolio Management
      • 6.1.2.3 Service Desk Software
      • 6.1.2.4 Dashboard Reporting and Analytics
      • 6.1.2.5 Configuration and Change Management
    • 6.1.3 Market Forecast
  • 6.2 Services
    • 6.2.1 Market Trends
    • 6.2.2 Major Types
      • 6.2.2.1 Professional Services
      • 6.2.2.2 Managed Services
    • 6.2.3 Market Forecast

7 Market Breakup by End User

  • 7.1 Large Enterprises
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Small and Medium Enterprises
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Vertical

  • 8.1 BFSI
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 IT and Telecommunication
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast
  • 8.3 Healthcare
    • 8.3.1 Market Trends
    • 8.3.2 Market Forecast
  • 8.4 Manufacturing
    • 8.4.1 Market Trends
    • 8.4.2 Market Forecast
  • 8.5 Retail
    • 8.5.1 Market Trends
    • 8.5.2 Market Forecast
  • 8.6 Education
    • 8.6.1 Market Trends
    • 8.6.2 Market Forecast
  • 8.7 Others
    • 8.7.1 Market Trends
    • 8.7.2 Market Forecast

9 Market Breakup by Region

  • 9.1 North America
    • 9.1.1 United States
      • 9.1.1.1 Market Trends
      • 9.1.1.2 Market Forecast
    • 9.1.2 Canada
      • 9.1.2.1 Market Trends
      • 9.1.2.2 Market Forecast
  • 9.2 Asia Pacific
    • 9.2.1 China
      • 9.2.1.1 Market Trends
      • 9.2.1.2 Market Forecast
    • 9.2.2 Japan
      • 9.2.2.1 Market Trends
      • 9.2.2.2 Market Forecast
    • 9.2.3 India
      • 9.2.3.1 Market Trends
      • 9.2.3.2 Market Forecast
    • 9.2.4 South Korea
      • 9.2.4.1 Market Trends
      • 9.2.4.2 Market Forecast
    • 9.2.5 Australia
      • 9.2.5.1 Market Trends
      • 9.2.5.2 Market Forecast
    • 9.2.6 Indonesia
      • 9.2.6.1 Market Trends
      • 9.2.6.2 Market Forecast
    • 9.2.7 Others
      • 9.2.7.1 Market Trends
      • 9.2.7.2 Market Forecast
  • 9.3 Europe
    • 9.3.1 Germany
      • 9.3.1.1 Market Trends
      • 9.3.1.2 Market Forecast
    • 9.3.2 France
      • 9.3.2.1 Market Trends
      • 9.3.2.2 Market Forecast
    • 9.3.3 United Kingdom
      • 9.3.3.1 Market Trends
      • 9.3.3.2 Market Forecast
    • 9.3.4 Italy
      • 9.3.4.1 Market Trends
      • 9.3.4.2 Market Forecast
    • 9.3.5 Spain
      • 9.3.5.1 Market Trends
      • 9.3.5.2 Market Forecast
    • 9.3.6 Russia
      • 9.3.6.1 Market Trends
      • 9.3.6.2 Market Forecast
    • 9.3.7 Others
      • 9.3.7.1 Market Trends
      • 9.3.7.2 Market Forecast
  • 9.4 Latin America
    • 9.4.1 Brazil
      • 9.4.1.1 Market Trends
      • 9.4.1.2 Market Forecast
    • 9.4.2 Mexico
      • 9.4.2.1 Market Trends
      • 9.4.2.2 Market Forecast
    • 9.4.3 Others
      • 9.4.3.1 Market Trends
      • 9.4.3.2 Market Forecast
  • 9.5 Middle East and Africa
    • 9.5.1 Market Trends
    • 9.5.2 Market Breakup by Country
    • 9.5.3 Market Forecast

10 SWOT Analysis

  • 10.1 Overview
  • 10.2 Strengths
  • 10.3 Weaknesses
  • 10.4 Opportunities
  • 10.5 Threats

11 Value Chain Analysis

12 Porters Five Forces Analysis

  • 12.1 Overview
  • 12.2 Bargaining Power of Buyers
  • 12.3 Bargaining Power of Suppliers
  • 12.4 Degree of Competition
  • 12.5 Threat of New Entrants
  • 12.6 Threat of Substitutes

13 Price Analysis

14 Competitive Landscape

  • 14.1 Market Structure
  • 14.2 Key Players
  • 14.3 Profiles of Key Players
    • 14.3.1 Axios Systems
      • 14.3.1.1 Company Overview
      • 14.3.1.2 Product Portfolio
      • 14.3.1.3 Financials
    • 14.3.2 BMC Software Inc.
      • 14.3.2.1 Company Overview
      • 14.3.2.2 Product Portfolio
      • 14.3.2.3 SWOT Analysis
    • 14.3.3 CA Technologies (Broadcom Inc.)
      • 14.3.3.1 Company Overview
      • 14.3.3.2 Product Portfolio
      • 14.3.3.3 Financials
      • 14.3.3.4 SWOT Analysis
    • 14.3.4 Cherwell Software LLC
      • 14.3.4.1 Company Overview
      • 14.3.4.2 Product Portfolio
    • 14.3.5 Citrix Systems Inc.
      • 14.3.5.1 Company Overview
      • 14.3.5.2 Product Portfolio
      • 14.3.5.3 Financials
      • 14.3.5.4 SWOT Analysis
    • 14.3.6 Hewlett Packard Enterprise
      • 14.3.6.1 Company Overview
      • 14.3.6.2 Product Portfolio
      • 14.3.6.3 Financials
      • 14.3.6.4 SWOT Analysis
    • 14.3.7 International Business Machines Corporation (IBM)
      • 14.3.7.1 Company Overview
      • 14.3.7.2 Product Portfolio
      • 14.3.7.3 Financials
      • 14.3.7.4 SWOT Analysis
    • 14.3.8 Micro Focus International Plc
      • 14.3.8.1 Company Overview
      • 14.3.8.2 Product Portfolio
      • 14.3.8.3 Financials
    • 14.3.9 Microsoft Corporation
      • 14.3.9.1 Company Overview
      • 14.3.9.2 Product Portfolio
      • 14.3.9.3 Financials
      • 14.3.9.4 SWOT Analysis
    • 14.3.10 Oracle Corporation
      • 14.3.10.1 Company Overview
      • 14.3.10.2 Product Portfolio
      • 14.3.10.3 Financials
      • 14.3.10.4 SWOT Analysis
    • 14.3.11 ServiceNow
      • 14.3.11.1 Company Overview
      • 14.3.11.2 Product Portfolio
      • 14.3.11.3 Financials
      • 14.3.11.4 SWOT Analysis
    • 14.3.12 SysAid Technologies Ltd.
      • 14.3.12.1 Company Overview
      • 14.3.12.2 Product Portfolio

List of Figures

  • Figure 1: Global: Cloud ITSM Market: Major Drivers and Challenges
  • Figure 2: Global: Cloud ITSM Market: Sales Value (in Billion USD), 2019-2024
  • Figure 3: Global: Cloud ITSM Market: Breakup by Component (in %), 2024
  • Figure 4: Global: Cloud ITSM Market: Breakup by End User (in %), 2024
  • Figure 5: Global: Cloud ITSM Market: Breakup by Vertical (in %), 2024
  • Figure 6: Global: Cloud ITSM Market: Breakup by Region (in %), 2024
  • Figure 7: Global: Cloud ITSM Market Forecast: Sales Value (in Billion USD), 2025-2033
  • Figure 8: Global: Cloud ITSM (Solutions) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 9: Global: Cloud ITSM (Solutions) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 10: Global: Cloud ITSM (Services) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 11: Global: Cloud ITSM (Services) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 12: Global: Cloud ITSM (Large Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 13: Global: Cloud ITSM (Large Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 14: Global: Cloud ITSM (Small and Medium Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 15: Global: Cloud ITSM (Small and Medium Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 16: Global: Cloud ITSM (BFSI) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 17: Global: Cloud ITSM (BFSI) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 18: Global: Cloud ITSM (IT and Telecommunication) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 19: Global: Cloud ITSM (IT and Telecommunication) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 20: Global: Cloud ITSM (Healthcare) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 21: Global: Cloud ITSM (Healthcare) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 22: Global: Cloud ITSM (Manufacturing) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 23: Global: Cloud ITSM (Manufacturing) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 24: Global: Cloud ITSM (Retail) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 25: Global: Cloud ITSM (Retail) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 26: Global: Cloud ITSM (Education) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 27: Global: Cloud ITSM (Education) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 28: Global: Cloud ITSM (Other Verticals) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 29: Global: Cloud ITSM (Other Verticals) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 30: North America: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 31: North America: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 32: United States: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 33: United States: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 34: Canada: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 35: Canada: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 36: Asia Pacific: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 37: Asia Pacific: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 38: China: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 39: China: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 40: Japan: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 41: Japan: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 42: India: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 43: India: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 44: South Korea: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 45: South Korea: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 46: Australia: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 47: Australia: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 48: Indonesia: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 49: Indonesia: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 50: Others: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 51: Others: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 52: Europe: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 53: Europe: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 54: Germany: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 55: Germany: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 56: France: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 57: France: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 58: United Kingdom: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 59: United Kingdom: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 60: Italy: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 61: Italy: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 62: Spain: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 63: Spain: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 64: Russia: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 65: Russia: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 66: Others: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 67: Others: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 68: Latin America: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 69: Latin America: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 70: Brazil: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 71: Brazil: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 72: Mexico: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 73: Mexico: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 74: Others: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 75: Others: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 76: Middle East and Africa: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 77: Middle East and Africa: Cloud ITSM Market Breakup by Country (in %), 2024
  • Figure 78: Middle East and Africa: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 79: Global: Cloud ITSM Industry: SWOT Analysis
  • Figure 80: Global: Cloud ITSM Industry: Value Chain Analysis
  • Figure 81: Global: Cloud ITSM Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Cloud ITSM Market: Key Industry Highlights, 2024 and 2033
  • Table 2: Global: Cloud ITSM Market Forecast: Breakup by Component (in Million USD), 2025-2033
  • Table 3: Global: Cloud ITSM Market Forecast: Breakup by End User (in Million USD), 2025-2033
  • Table 4: Global: Cloud ITSM Market Forecast: Breakup by Vertical (in Million USD), 2025-2033
  • Table 5: Global: Cloud ITSM Market Forecast: Breakup by Region (in Million USD), 2025-2033
  • Table 6: Global: Cloud ITSM Market Structure
  • Table 7: Global: Cloud ITSM Market: Key Players