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雲端ITSM市場規模、佔有率和成長分析（按交付類型、部署類型、組織規模、最終用戶產業和地區分類）－產業預測（2026-2033年）

市場調查報告書

商品編碼

1900176

雲端ITSM市場規模、佔有率和成長分析（按交付類型、部署類型、組織規模、最終用戶產業和地區分類）－產業預測（2026-2033年）

Cloud ITSM Market Size, Share, and Growth Analysis, By Offering (Solutions, Services), By Deployment Mode (Public Cloud, Private Cloud), By Organization Size, By End Use Industry, By Region - Industry Forecast 2026-2033

出版日期: 2025年12月17日 | 出版商:

SkyQuest | 英文 197 Pages | 商品交期: 3-5個工作天內

價格

簡介目錄

全球雲端 ITSM 市場規模預計在 2024 年達到 94.3 億美元，從 2025 年的 109.7 億美元成長到 2033 年的 369.8 億美元，在預測期（2026-2033 年）內複合年成長率為 16.4%。

隨著越來越多的企業採用雲端解決方案來最佳化其IT服務，雲端IT服務管理（ITSM）市場正經歷顯著成長。雲端ITSM具有柔軟性、擴充性和成本效益等優勢，有助於簡化營運並提升服務交付能力。推動這一成長的關鍵因素包括數位轉型計畫的激增、對遠距辦公解決方案的需求以及對更高IT效率的追求。雲端ITSM提供包括事件管理、問題管理和變更管理在內的多種服務，並支援流程自動化和增強IT團隊間的協作，從而為員工和客戶帶來卓越的使用者體驗。主要市場參與者正利用人工智慧和機器學習等先進功能進行創新，混合ITSM解決方案也正在出現，以滿足各種不同的組織需求。

全球雲端ITSM市場促進因素

全球雲端IT服務管理（ITSM）市場的發展動力源自於雲端IT服務管理解決方案為企業帶來的許多優勢，包括無與倫比的擴充性和柔軟性。這些解決方案使企業能夠輕鬆調整ITSM資源，以應對不斷變化的需求和工作負載，從而消除傳統實體基礎設施的限制。這種敏捷性有助於提升服務交付效率，使企業能夠有效支援不斷變化的業務需求，並在各自的市場中保持競爭優勢。因此，向雲端ITSM解決方案的轉型勢頭持續強勁，並正在改變企業管理IT服務的方式。

全球雲端IT服務管理市場限制因素

儘管雲端IT服務管理（ITSM）供應商在安全通訊協定投入巨資，但對資料外洩、未授權存取和資料遺失等潛在風險的擔憂仍然影響著企業的決策。這些擔憂導致一些公司在將敏感的ITSM流程和資料遷移到雲端解決方案時持謹慎態度。與安全措施和合規性問題相關的風險認知是阻礙因素，使得企業不願優先保護其關鍵資訊。因此，這些因素可能會阻礙雲端ITSM服務的廣泛應用，凸顯了製定全面策略以緩解這些安全隱患的必要性。

全球雲端ITSM市場趨勢

全球雲端IT服務管理（ITSM）市場正經歷著向混合雲端模式的重大轉變，各組織都在尋求提升其IT服務管理能力。這一趨勢的驅動力在於對柔軟性和擴充性的需求，使企業能夠有效地整合本地、私有雲端和公共雲端資源。採用混合模式能夠幫助企業最佳化服務管理流程，同時應對合規性和資料安全的挑戰。因此，雲端ITSM供應商正致力於開發統一的管理解決方案，以實現跨不同雲端環境的平穩運行，幫助組織高效管理IT服務，而無需考慮部署模式。

北美洲
- 美國
- 加拿大
歐洲
- 德國
- 西班牙
- 法國
- 英國
- 義大利
- 其他歐洲地區
亞太地區
- 中國
- 印度
- 日本
- 韓國
- 亞太其他地區
拉丁美洲
- 巴西
- 其他拉丁美洲地區
中東和非洲
- 海灣合作理事會國家
- 南非
- 其他中東和非洲地區

競爭資訊

前五大公司對比
主要企業的市場定位（2025 年）
主要市場參與者所採取的策略
近期市場趨勢
公司市佔率分析（2025 年）
主要企業公司簡介
- 公司詳情
- 產品系列分析
- 依業務板塊進行公司股票分析
- 2023-2025年營收年比比較

主要企業簡介

4ME（Netherlands）
Aisera（United States）
Atlassian（Australia）
BMC Software（United States）
Broadcom（United States）
EasyVista（France）
Efecte（Finland）
Freshworks（United States）
GOTO（United States）
HaloITSM（United Kingdom）
Hornbill（United Kingdom）
IBM（United States）
InvGate（Argentina）

結論與建議

簡介目錄

Product Code: SQMIG45C2051

Global Cloud ITSM Market size was valued at USD 9.43 Billion in 2024 and is poised to grow from USD 10.97 Billion in 2025 to USD 36.98 Billion by 2033, growing at a CAGR of 16.4% during the forecast period (2026-2033).

The global cloud IT service management (ITSM) market is witnessing significant expansion as organizations increasingly adopt cloud-based solutions to optimize their IT services. With benefits such as flexibility, scalability, and cost-effectiveness, cloud ITSM supports businesses in streamlining operations and enhancing service delivery. Driving factors include a surge in digital transformation efforts, the demand for remote work solutions, and the imperative to boost IT efficiency. Cloud ITSM offers a variety of services, including incident, problem, and change management, allowing for process automation and improved collaboration among IT teams, resulting in a superior user experience for employees and customers. Leading market players are innovating with advanced features like artificial intelligence and machine learning, while hybrid ITSM solutions are emerging to meet diverse organizational demands.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Cloud ITSM market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Cloud ITSM Market Segments Analysis

Global Cloud ITSM Market is segmented by Offering, Deployment Mode, Organization Size, End Use Industry and region. Based on Offering, the market is segmented into Solutions and Services. Based on Deployment Mode, the market is segmented into Public Cloud, Private Cloud and Hybrid Cloud. Based on Organization Size, the market is segmented into SMEs and Large Enterprises. Based on End Use Industry, the market is segmented into BFSI, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, IT & ITeS, Manufacturing, Media & Entertainment, Retail & Consumer Goods, Telecommunications and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Cloud ITSM Market

The Global Cloud ITSM market is propelled by the advantages that cloud-based IT Service Management solutions provide to businesses, including unmatched scalability and flexibility. These solutions empower organizations to effortlessly adjust their ITSM resources in response to fluctuating demands and workloads, eliminating the constraints associated with traditional physical infrastructure. This level of agility fosters enhanced service delivery, allowing companies to effectively support their ever-changing business requirements and maintain a competitive edge in their respective markets. As a result, the shift towards cloud ITSM solutions continues to gain momentum, transforming the way organizations manage their IT services.

Restraints in the Global Cloud ITSM Market

Despite significant investments by cloud ITSM providers in security protocols, apprehensions regarding data breaches, unauthorized access, and the potential for data loss continue to influence organizations' decision-making. These concerns lead some businesses to be cautious about transitioning their sensitive ITSM processes and data to cloud-based solutions. The perceived risks surrounding security measures and possible compliance issues serve as restraints, causing hesitation among organizations that prioritize safeguarding their critical information. As a result, these factors can hinder the widespread adoption of cloud ITSM services, emphasizing the need for comprehensive strategies to alleviate such security-related anxieties.

Market Trends of the Global Cloud ITSM Market

The global Cloud IT Service Management (ITSM) market is experiencing a significant shift towards hybrid cloud adoption, as organizations seek to enhance their IT service management capabilities. This trend is driven by the need for flexibility and scalability, allowing businesses to effectively combine on-premises, private cloud, and public cloud resources. By adopting a hybrid model, companies can optimize their service management processes while addressing compliance and data security challenges. Consequently, Cloud ITSM providers are increasingly focusing on developing integrated management solutions that facilitate smooth operations across diverse cloud environments, ensuring organizations can efficiently manage their IT services no matter the deployment model.

Introduction

Objectives of the Study
Scope of the Report
Definitions

Research Methodology

Information Procurement
Secondary & Primary Data Methods
Market Size Estimation
Market Assumptions & Limitations

Executive Summary

Global Market Outlook
Supply & Demand Trend Analysis
Segmental Opportunity Analysis

Market Dynamics & Outlook

Market Overview
Market Size
Market Dynamics
- Drivers & Opportunities
- Restraints & Challenges
Porters Analysis
- Competitive rivalry
- Threat of substitute
- Bargaining power of buyers
- Threat of new entrants
- Bargaining power of suppliers

Key Market Insights

Key Success Factors
Degree of Competition
Top Investment Pockets
Market Ecosystem
Market Attractiveness Index, 2025
PESTEL Analysis
Macro-Economic Indicators
Value Chain Analysis
Pricing Analysis
Regulatory Landscape
Case Studies

Global Cloud ITSM Market Size by Offering & CAGR (2026-2033)

Market Overview
Solutions
- Service Portfolio Management
- Configuration & Change Management
- Service Desk Software
- Operations & Performance Management
- Dashboard, Reporting & Analytics
Services
- Professional Services
- Managed Services

Global Cloud ITSM Market Size by Deployment Mode & CAGR (2026-2033)

Market Overview
Public Cloud
Private Cloud
Hybrid Cloud

Global Cloud ITSM Market Size by Organization Size & CAGR (2026-2033)

Market Overview
SMEs
Large Enterprises

Global Cloud ITSM Market Size by End Use Industry & CAGR (2026-2033)

Market Overview
BFSI
Education
Energy & Utilities
Government & Public Sector
Healthcare & Life Sciences
IT & ITeS
Manufacturing
Media & Entertainment
Retail & Consumer Goods
Telecommunications
Others

Global Cloud ITSM Market Size & CAGR (2026-2033)

North America (Offering, Deployment Mode, Organization Size, End Use Industry)
- US
- Canada
Europe (Offering, Deployment Mode, Organization Size, End Use Industry)
- Germany
- Spain
- France
- UK
- Italy
- Rest of Europe
Asia Pacific (Offering, Deployment Mode, Organization Size, End Use Industry)
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
Latin America (Offering, Deployment Mode, Organization Size, End Use Industry)
- Brazil
- Rest of Latin America
Middle East & Africa (Offering, Deployment Mode, Organization Size, End Use Industry)
- GCC Countries
- South Africa
- Rest of Middle East & Africa

Competitive Intelligence

Top 5 Player Comparison
Market Positioning of Key Players, 2025
Strategies Adopted by Key Market Players
Recent Developments in the Market
Company Market Share Analysis, 2025
Company Profiles of All Key Players
- Company Details
- Product Portfolio Analysis
- Company's Segmental Share Analysis
- Revenue Y-O-Y Comparison (2023-2025)

Key Company Profiles

4ME (Netherlands)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Aisera (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Atlassian (Australia)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
BMC Software (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Broadcom (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
EasyVista (France)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Efecte (Finland)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Freshworks (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
GOTO (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
HaloITSM (United Kingdom)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Hornbill (United Kingdom)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
IBM (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
InvGate (Argentina)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments