![]() |
市場調查報告書
商品編碼
1731737
全球 A2P SMS 市場規模(按應用程式、最終用戶、區域覆蓋範圍和預測)Global A2P SMS Market Size By Application (Customer Relationship Management Services, Inquiry Related Services), By End-User (BFSI, Entertainment and Media), By Geographic Scope And Forecast |
2024 年 A2P SMS 市場規模價值 808.4 億美元,預計到 2032 年將達到 1,205.5 億美元,2026 年至 2032 年的複合年成長率為 5.65%。
A2P(應用程式到個人)簡訊是指應用程式或系統向個人行動電話發送訊息的過程。與用於個人之間直接通訊的個人對個人 (P2P) SMS 不同,A2P SMS 用於企業和組織發送交易、促銷和資訊訊息。
常見用途包括發送動態密碼(OTP)、警報、通知和行銷訊息。這種類型的簡訊對於確保重要資訊快速可靠地到達收件人至關重要。
隨著各種業務功能對行動通訊的依賴程度不斷提高,A2P SMS 的未來前景光明。隨著行動使用量的不斷成長,企業將擴大利用 A2P SMS 進行個人化行銷宣傳活動、客戶服務和即時更新。
影響全球 A2P SMS 市場的關鍵市場動態:
行動普及率不斷上升:全球智慧型手機普及率不斷上升正在推動對 A2P SMS 的需求。根據電訊(ITU)的預測,到2023年,全球每100人擁有行動電話用戶數將達到110支。在已開發國家,這一數字甚至更高,達到每100人136人。
不斷發展的電子商務:不斷擴展的電子商務平台需要使用 A2P SMS 進行訂單確認、動態密碼和促銷訊息,從而提高客戶參與和安全性。根據美國人口普查局的數據,2023 年第四季度,電子商務銷售額佔零售總額的 15.4%,高於 2022 年同期的 14.9%。
改善客戶體驗:企業正在利用 A2P SMS 提供及時更新、警報和個人化訊息,從而改善整體客戶體驗和滿意度。 Twilio 2023 年的一項調查發現,89% 的消費者更喜歡透過文字訊息而不是電話或電子郵件接收企業的通訊。
技術進步不斷進步:簡訊閘道器技術的創新以及與其他數位管道的整合正在提高 A2P 簡訊的有效性和可靠性,從而推動市場成長。例如,Twilio 於 2024 年 2 月宣布推出一個新的人工智慧簡訊平台,以增強訊息個人化和傳遞最佳化。
主要挑戰
監管挑戰:不同國家的監管規定不同,可能會使合規性變得複雜,並為使用 A2P SMS 進行全球通訊的企業帶來額外成本。
垃圾郵件和詐騙問題:垃圾郵件和詐騙訊息的興起會破壞 A2P SMS 的可傳遞性和可靠性,影響其有效性和使用者信任。
傳遞問題:網路限制和營運商過濾可能導致訊息傳遞失敗或延遲,從而使 A2P SMS 作為通訊管道不可靠。
高成本:發送 A2P SMS 的成本可能很高,尤其是在發送大量簡訊或跨多個地區發送時,這可能會限制其在中小型企業中的使用。
來自替代管道的競爭:隨著企業尋求更整合和具有成本效益的解決方案,電子郵件、推播通知和通訊應用程式等替代通訊管道的興起可能會減少對 A2P SMS 的需求。
主要趨勢
融入全通路策略:企業擴大將 A2P SMS 與其他通訊管道(例如電子郵件和聊天應用程式)結合,以客戶參與策略保持一致和個人化,從而提高整體互動和有效性。根據客戶體驗協會 (CEA) 2023 年的一份報告,78% 的企業使用至少三個管道與客戶溝通,其中簡訊與電子郵件和社交媒體一起排名靠前。
增強的安全功能:重點將雙因素認證(2FA) 和加密等高級安全措施納入 A2P SMS,以打擊詐騙並保護敏感訊息,從而推動安全通訊的採用率不斷提高。網路安全與基礎設施安全局 (CISA) 在 2024 年初進行的一項調查發現,62% 的企業正在使用或計劃在未來 12 個月內實施基於 SMS 的 2FA。
個人化和自動化:A2P SMS 中人工智慧和自動化的使用正在增加,從而實現了更有針對性和個性化的通訊。這一趨勢將使企業能夠根據用戶行為和偏好發送相關訊息,從而提高參與度和回應率。根據美國貿易委員會 2023 年數位行銷趨勢報告,在通訊中使用人工智慧個人化的公司客戶參與率平均提高了 28%。
A2P SMS Market size was valued at USD 80.84 Billion in 2024 and is projected to reach USD 120.55 Billion by 2032, growing at a CAGR of 5.65% from 2026 to 2032.
A2P (Application-to-Person) SMS refers to the process where messages are sent from an application or system to an individual's mobile phone. Unlike P2P (Person-to-Person) SMS, which is used for direct communication between individuals, A2P SMS is employed for transactional, promotional, or informational messages sent by businesses and organizations.
Common applications include sending one-time passwords (OTPs), alerts, notifications, and marketing messages. This type of SMS is crucial for ensuring that critical communications are delivered reliably and promptly to recipients.
The future of A2P SMS looks promising with the increasing reliance on mobile communication for various business functions. As mobile engagement continues to grow, businesses will increasingly leverage A2P SMS for personalized marketing campaigns, customer service, and real-time updates.
The key market dynamics that are shaping the global A2P SMS market include:
Rising Mobile Penetration: Increasing global smartphone adoption drives the demand for A2P SMS, as more users rely on mobile devices for communication and transactions. According to the International Telecommunication Union (ITU), as of 2023, global mobile-cellular subscriptions reached 110 per 100 inhabitants. In developed countries, this number was even higher at 136 per 100 inhabitants.
Growing E-Commerce: The expansion of e-commerce platforms necessitates the use of A2P SMS for order confirmations, OTPs, and promotional messages, enhancing customer engagement and security. The U.S. Census Bureau reported that e-commerce sales accounted for 15.4% of total retail sales in the fourth quarter of 2023, up from 14.9% in the same quarter of 2022.
Enhanced Customer Experience: Businesses are leveraging A2P SMS to provide timely updates, alerts, and personalized messages, improving overall customer experience and satisfaction. A study by Twilio in 2023 found that 89% of consumers prefer to receive communications from businesses via text message over phone calls or emails.
Rising Technological Advancements: Innovations in SMS gateway technologies and integration with other digital channels enhance the effectiveness and reliability of A2P SMS, driving market growth. For instance, in February 2024, Twilio announced the launch of its new AI-powered SMS platform, enhancing message personalization and delivery optimization.
Key Challenges:
Regulatory Challenges: Varying regulations across different countries can complicate compliance and lead to additional costs for businesses using A2P SMS for global communications.
Spam and Fraud Concerns: The increasing prevalence of spam and fraudulent messages can affect the deliverability and credibility of A2P SMS, impacting its effectiveness and user trust.
Delivery Issues: Network limitations and carrier filtering can result in message delivery failures or delays, reducing the reliability of A2P SMS as a communication channel.
High Costs: The cost associated with sending A2P SMS, especially in bulk or across multiple regions, can be significant, potentially limiting its use for smaller businesses.
Competition from Alternative Channels: The rise of alternative communication channels, such as email, push notifications, and messaging apps, may reduce the demand for A2P SMS as businesses explore more integrated and cost-effective solutions.
Key Trends
Integration with Omnichannel Strategies: Businesses are increasingly integrating A2P SMS with other communication channels like email and chat apps to create cohesive and personalized customer engagement strategies, enhancing overall interaction and effectiveness. According to a 2023 report by the Customer Experience Association (CEA), 78% of businesses reported using at least three channels for customer communication, with SMS being one of the top choices alongside email and social media.
Enhanced Security Features: There is a growing focus on incorporating advanced security measures such as two-factor authentication (2FA) and encryption into A2P SMS to combat fraud and protect sensitive information, driving increased adoption for secure communications. A survey by the Cybersecurity and Infrastructure Security Agency (CISA) in early 2024 found that 62% of businesses were using or planning to implement SMS-based 2FA within the next 12 months.
Personalization and Automation: The use of AI and automation in A2P SMS is on the rise, allowing for more targeted and personalized messaging. This trend enables businesses to send relevant messages based on user behavior and preferences, improving engagement and response rates. The U.S. Federal Trade Commission's 2023 report on digital marketing trends indicated that businesses using AI-driven personalization in their messaging saw an average increase of 28% in customer engagement rates.
Here is a more detailed regional analysis of the global A2P SMS market:
Asia Pacific
Asia-Pacific is emerging as the dominant region in the A2P SMS market, capturing a substantial share of global revenue. According to a report from the International Telecommunication Union (ITU) published in June 2024, Asia-Pacific accounts for approximately 55% of the global A2P SMS traffic. This significant share underscores the region's leading role in mobile communication and its growing reliance on A2P SMS for various applications, including authentication and notifications.
The market's expansion in Asia-Pacific is further evidenced by data from the Asian Development Bank (ADB) in July 2024, which reported a 15% annual growth in A2P SMS volume across the region. This growth is driven by the increasing adoption of mobile-based services and digital marketing strategies by businesses in countries like India and China. Key industry players, such as Sinch and Twilio, are heavily investing in the region to capitalize on this growing demand.
North America
North America is experiencing rapid growth in the A2P SMS market, with increasing adoption rates across various sectors. According to the Federal Communications Commission (FCC) report released in May 2024, the region has seen a 20% year-over-year increase in A2P SMS traffic. This growth reflects the rising demand for SMS-based authentication and customer engagement solutions among businesses in the United States and Canada.
The market dynamics in North America are further supported by recent statistics from the U.S. Census Bureau published in July 2024, which indicate a 12% annual growth rate in A2P SMS revenues. This uptick is driven by advancements in mobile technology and the integration of SMS solutions into marketing and operational strategies. Major players like Twilio and Bandwidth are significantly contributing to this growth by expanding their service offerings and technological capabilities.
The Global A2P SMS Market is segmented based on Application, End-User, and Geography.
Based on End-User, the Global A2P SMS Market is bifurcated into BFSI, Entertainment (Gaming) and Media, Healthcare and Hospitality, Retail, and Travel and Transport. BFSI (Banking, Financial Services, and Insurance) is the dominant segment in the A2P SMS market due to its critical reliance on secure communication for transactional alerts, authentication processes, and customer notifications. This sector's need for robust security and real-time updates drives its substantial use of A2P SMS. Meanwhile, the Entertainment (Gaming) and Media sector is experiencing rapid growth, as it increasingly utilizes A2P SMS for user engagement, promotions, and interactive content delivery. The surge in mobile gaming and digital media consumption propels the demand for A2P SMS services in this dynamic sector.
Based on Application, the Global A2P SMS Market is bifurcated into Customer Relationship Management Services, Authentication Services, Interactive Services, Promotional Campaigns, and Pushed Content Services. Authentication Services are the leading segment in the A2P SMS market due to their critical role in enhancing security through two-factor authentication (2FA) and one-time passwords (OTPs), which are increasingly essential for secure online transactions and user verification. Conversely, Promotional Campaigns are the rapidly growing segment, as businesses leverage A2P SMS for targeted marketing, customer engagement, and personalized offers. The growing emphasis on customer acquisition and retention through effective marketing strategies drives the expansion of this segment.
Based on Geography, the Global A2P SMS Market is classified into North America, Europe, Asia Pacific, and the Rest of the World. North America currently dominates the A2P SMS market due to its advanced mobile infrastructure, high smartphone penetration, and significant adoption of A2P messaging for various applications such as customer authentication and marketing. However, Asia Pacific is the fastest-growing region, driven by rapid digitalization, increasing mobile user base, and expanding e-commerce sectors. The region's large population and rising demand for secure and efficient communication solutions contribute to the accelerated growth of A2P SMS services.
The "Global A2P SMS Market" study report will provide valuable insight with an emphasis on the global market. The major players in the market are Infobip Ltd., SAP SE, Sinch, Vonage Holdings Corp., Tata Communications, and Tyntec.
Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with its product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.