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市場調查報告書
商品編碼
1953419
電信服務保障市場-全球產業規模、佔有率、趨勢、機會與預測:按部署方式、營運商類型、組織規模、服務、系統、地區和競爭格局分類,2021-2031年Telecom Service Assurance Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Deployment, By Operator Type, By Organization Size, By Service, By System, By Region & Competition, 2021-2031F |
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全球電信服務保障市場預計將從 2025 年的 99.7 億美元成長到 2031 年的 162.2 億美元,複合年成長率為 8.45%。
此細分市場涵蓋通訊服務供應商為確保服務品質、管理網路中斷以及最佳化各種基礎設施的效能而採用的軟體解決方案、調查方法和營運流程。市場成長的主要驅動力是網路生態系統的日益複雜化,尤其是在5G技術全球推廣的背景下,以及為提升客戶體驗而迫切需要實現網路營運自動化。
| 市場概覽 | |
|---|---|
| 預測期 | 2027-2031 |
| 市場規模:2025年 | 99.7億美元 |
| 市場規模:2031年 | 162.2億美元 |
| 複合年成長率:2026-2031年 | 8.45% |
| 成長最快的細分市場 | 固定通訊業者 |
| 最大的市場 | 北美洲 |
根據全球行動通訊系統協會(GSMA)的數據,截至2024年5月,已有124通訊業者者承諾投資5G獨立網路存取(SAA)。這項技術轉型需要強大的保障能力來滿足網路切片和低延遲的要求。然而,市場在將傳統基礎設施與現代保障解決方案整合方面面臨許多挑戰。服務供應商往往難以在混合環境中實施統一的框架,這些環境融合了實體舊有系統和虛擬化、雲端原生網路,導致資料孤島和視覺性碎片化,從而阻礙營運效率和市場擴張。
5G獨立組網的全球快速部署是服務保障市場的主要驅動力。隨著通訊業者向雲端原生核心網路轉型,動態網路切片和超可靠低延遲服務(ULLS)需要精細化的可視性。傳統的保障工具無法有效監控這些環境,而隨著部署規模的擴大,自動化檢驗對於維持嚴格的服務等級協定(SLA)至關重要。根據GSMA在2024年2月發布的報告顯示,到2023年底,全球5G連線數將達到16億,形成龐大的用戶群。這就需要一個強大的即時效能管理系統來確保網路的持續可靠性。
此外,人工智慧 (AI) 和機器學習的融合,實現了零接觸自動化,正在改變營運商應對網路複雜性的方式,並從根本上重塑市場策略。營運商越來越重視利用 AI 自主檢測和解決異常情況的預測性維護模型,從而縮短維修時間並降低營運成本。這種轉變對於應對資料吞吐量的指數級成長至關重要。根據愛立信預測,到 2023 年底,全球行動數據流量將達到每月 143 Exabyte。此外,英偉達 (NVIDIA) 2024 年 2 月發布的一份報告顯示,57% 的受訪通訊業者正在利用生成式 AI 來改善客戶服務和支援營運。
現代安全保障解決方案與傳統網路基礎設施的整合,是全球通訊服務安全保障市場擴張的一大障礙。通訊服務供應商在嘗試管理混合環境時,傳統舊有系統的技術僵化往往阻礙了它們與動態的雲端原生架構的有效互通。這種不相容性造成了資料孤島,並限制了即時故障管理所需的端到端可視性。這直接削弱了複雜 5G 部署所需的自動化能力,導致營運成本增加,並延緩了新服務的上市時間。
這種結構性慣性體現在整個產業基礎設施現代化進程的緩慢。根據 TM Forum 2024 年調查,僅有 17% 的通訊服務供應商表示已將營運支援系統(OSS) 和業務支撐系統 (BSS) 工作負載遷移到公共雲端。如此低的遷移率凸顯了本地傳統基礎設施的持續主導地位,迫使供應商為過時的技術客製化解決方案,而不是利用標準化的下一代保障平台來推動成長。
隨著營運商為支援對延遲敏感的應用而分散其架構,將保障能力擴展到邊緣運算環境正成為關鍵趨勢。隨著連網設備的激增,服務供應商必須將監控範圍從核心網路擴展到邊緣,以確保工業IoT和關鍵任務服務的可靠性,因為傳統的集中式工具無法有效管理如此龐大的資料量和延遲要求。根據 5G Americas 於 2025 年 3 月發布的報告,物聯網生態系統將顯著擴展,到 2024 年將新增 4.38 億個連接,使全球連接總數達到 36 億。
同時,封閉回路型自動化技術在自癒網路的應用正在重塑營運模式,通訊業者力求消除故障解決過程中的人工干預。這一趨勢標誌著網路維護從簡單的預測性警報發展到完全自主的系統,這些系統無需人工干預即可檢測、診斷和糾正網路問題。業界正優先推動這項轉型,以減輕分散式網路的負擔,但目前該技術的應用仍處於早期階段。根據IBM 2025年9月的一項調查,僅有6%的通訊服務供應商表示擁有高度自主的4級網路,但22%的供應商預計將在三年內達到這一成熟度。
The Global Telecom Service Assurance Market is projected to expand from USD 9.97 Billion in 2025 to USD 16.22 Billion by 2031, registering a CAGR of 8.45%. This sector encompasses the software solutions, methodologies, and operational processes utilized by communication service providers to guarantee service quality, manage network faults, and optimize performance across varied infrastructures. Market growth is primarily driven by the rising complexity of network ecosystems, specifically due to the global rollout of 5G technology, alongside the critical need to automate network operations to enhance customer experiences.
| Market Overview | |
|---|---|
| Forecast Period | 2027-2031 |
| Market Size 2025 | USD 9.97 Billion |
| Market Size 2031 | USD 16.22 Billion |
| CAGR 2026-2031 | 8.45% |
| Fastest Growing Segment | Fixed Operator |
| Largest Market | North America |
According to the Global mobile Suppliers Association, 124 operators were identified as investing in 5G standalone access as of May 2024, a technological shift that demands robust assurance capabilities to handle network slicing and low-latency requirements. However, the market faces challenges in integrating modern assurance solutions with legacy infrastructures. Service providers often struggle to implement unified frameworks across hybrid environments that combine physical legacy systems with virtualized cloud-native networks, resulting in data silos and fragmented visibility that hinder operational efficiency and market expansion.
Market Driver
The rapid global deployment of 5G Standalone networks acts as a major catalyst for the service assurance market, as operators transition toward cloud-native cores requiring granular visibility for dynamic network slicing and ultra-reliable low-latency services. Traditional assurance tools cannot effectively monitor these environments, and the scale of adoption necessitates automated validation to uphold strict Service Level Agreements. As reported by the GSMA in February 2024, global 5G connections reached 1.6 billion by the end of 2023, creating a massive user base that demands robust, real-time performance management systems to ensure consistent network reliability.
Furthermore, the integration of Artificial Intelligence and Machine Learning for zero-touch automation is fundamentally reshaping market strategies by altering how operators handle network complexity. Providers are increasingly prioritizing predictive maintenance models that use AI to autonomously detect and resolve anomalies, thereby reducing repair times and operational costs. This transition is vital for managing exponential growth in data throughput; according to Ericsson, global mobile data traffic hit 143 exabytes per month at the end of 2023. Additionally, a February 2024 NVIDIA report indicates that 57 percent of telecom respondents are leveraging generative AI to improve customer service and support operations.
Market Challenge
Integrating modern assurance solutions with legacy network infrastructures presents a significant barrier to the expansion of the Global Telecom Service Assurance Market. As communication service providers attempt to manage hybrid environments, the technical rigidity of physical legacy systems often fails to interoperate effectively with dynamic, cloud-native architectures. This incompatibility results in fragmented data silos and limits the end-to-end visibility required for real-time fault management, directly undermining the automation capabilities necessary for complex 5G deployments and leading to increased operational costs and delayed time-to-market for new services.
This structural inertia is quantitatively evident in the slow pace of infrastructure modernization across the industry. According to the TM Forum in 2024, only 17% of communication service providers reported having migrated at least half of their Operational Support Systems (OSS) and Business Support Systems (BSS) workloads to the public cloud. This low migration rate highlights the persistent dominance of on-premise legacy infrastructure, which forces vendors to customize solutions for obsolete technologies rather than driving growth through standardized, next-generation assurance platforms.
Market Trends
Extending assurance capabilities to edge computing environments is becoming a decisive trend as operators decentralize architectures to support latency-sensitive applications. With a massive influx of connected devices, service providers must extend monitoring visibility beyond the core network to the far edge to ensure reliability for industrial IoT and mission-critical services, as legacy centralized tools cannot effectively manage the volume and latency requirements. According to a March 2025 report from 5G Americas, the IoT ecosystem expanded significantly, with 438 million new connections added in 2024, bringing the global total to 3.6 billion.
Simultaneously, the implementation of closed-loop automation for self-healing networks is reshaping operations as carriers seek to eliminate manual intervention in fault resolution. This trend represents an evolution from simple predictive alerts to fully autonomous systems capable of detecting, diagnosing, and rectifying network issues without human oversight. Although the industry is prioritizing this transition to mitigate the burden of disaggregated networks, deployment remains early; according to IBM in September 2025, only 6% of communication service providers report having highly autonomous Level 4 networks, though 22% expect to achieve this maturity within three years.
Report Scope
In this report, the Global Telecom Service Assurance Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:
Company Profiles: Detailed analysis of the major companies present in the Global Telecom Service Assurance Market.
Global Telecom Service Assurance Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report: