首頁 > 市場調查報告書 > 通訊

市場調查報告書

商品編碼

1736656

2026 年至 2032 年通訊服務保障市場（依部署模式、營運商類型、最終用戶和地區分類）

Telecom Service Assurance Market By Deployment Mode (On-Premises, Cloud-Based), By Operator Type (Mobile Operators, Fixed-Line Operators), By End-User (Telecom Service Providers, Managed Service Providers (MSPs), Enterprises), & Region For 2026-2032

出版日期: 2025年05月06日 | 出版商:

Verified Market Research | 英文 202 Pages | 商品交期: 2-3個工作天內

價格

簡介目錄

通訊服務保障市場評估 - 2026-2032

通訊服務保障產業旨在透過監控、管理和故障排除解決方案，確保通訊服務的最佳效能和可靠性。市場對高品質、不間斷服務的需求日益成長，以及通訊網路日益複雜，推動著該市場的發展。因此，預計2024年市場規模將超過68.3億美元，到2032年將達到約143億美元。

通訊網路投資的不斷成長以及對高效服務交付的需求正在推動該行業的成長。主要企業正在投資人工智慧和機器學習等最新技術，以提高服務品質和業務效率，這極大地推動了市場的成長。對通訊服務保障日益成長的需求，使得該市場在2026年至2032年間的複合年成長率達到9.67%。

通訊服務保障市場定義/概述

通訊服務保障涉及用於確保通訊服務品質和可靠性的策略和技術。這包括監控、維護和最佳化服務效能以滿足用戶期望。

這包括即時監控網路效能、診斷問題並實施糾正以防止服務品質下降、確保消費者始終獲得可靠的通訊服務、減少服務中斷並提高客戶滿意度。

未來，通訊服務保障將越來越依賴人工智慧和機器學習來發現並處理問題，以防其發生。這項演進旨在提高服務可靠性和營運效率，滿足日益成長的高品質通訊服務需求。

客戶體驗管理日益重要是否會推動通訊服務保障市場的成長？

客戶體驗管理日益重要，預計將顯著推動通訊服務保障產業的發展。為了防止客戶流失並提高客戶忠誠度，通訊業者將消費者體驗放在首位。根據 Analysys Mason 的一項研究，提升客戶體驗可使客戶離職率降低高達 27%，同時將收益提升高達 14%。這種對客戶滿意度的關注推動了對增強型服務保障技術的需求，這些技術能夠主動偵測和修復網路問題，從而帶來更無縫的使用者體驗。隨著電信業者採用新的解決方案來提高服務品質並滿足客戶期望，服務保障市場預計將擴大，使電訊電訊更具競爭力和盈利。

技能人才的短缺是否會阻礙通訊服務保障市場的發展？

預計訓練有素的人才短缺將抑制通訊服務保障市場的擴張。光輝國際（Korn Ferry）的分析預測，到2030年，高科技、媒體和電訊業將出現430萬的勞動力短缺。這種短缺阻礙了複雜服務保障系統的成功實施和管理，使企業難以採用和利用先進技術。如果缺乏充足的勞動力，電信業者可能難以跟上不斷變化的網路效能和客戶體驗要求，從而限制其創新和提升服務品質的能力。因此，這種技能差距可能會限制業務成長，並削弱該行業應對市場變化的能力。為了解決這些問題，電訊需要投資培訓和發展項目，以培養一支能夠在競爭環境中支援日益複雜的服務保障解決方案的優秀員工隊伍。

概述
北美洲
- 美國
- 加拿大
- 墨西哥
歐洲
- 德國
- 英國
- 法國
- 義大利
- 西班牙
- 其他歐洲國家
亞太地區
- 中國
- 日本
- 印度
- 其他亞太地區
拉丁美洲
- 巴西
- 阿根廷
- 其他拉丁美洲
中東和非洲
- 沙烏地阿拉伯
- 阿拉伯聯合大公國
- 南非
- 其他中東和非洲地區

第9章通訊服務保障市場的競爭格局

概述
各公司市場排名
主要發展策略
公司產業足跡
公司地理分佈
王牌矩陣

第10章公司簡介

NEC Corporation
Telefonaktiebolaget LM Ericsson
Nokia
Amdocs
NETSCOUT
Broadcom
Huawei Technologies Co., Ltd.
Comarch SA
Spirent Communications
TEOCO

第11章附錄

相關調查

簡介目錄

Product Code: 38304

Telecom Service Assurance Market Valuation - 2026-2032

The Telecom Service Assurance industry is concerned with assuring the best performance and dependability of telecom services via monitoring, management and troubleshooting solutions. The market is being driven by rising demand for high-quality, uninterrupted services and the increasing complexity of communication networks. This is likely to enable the market size surpass USD 6.83 Billion valued in 2024 to reach a valuation of around USD 14.3 Billion by 2032.

The industry is growing due to increasing telecom network investments and the demand for efficient service delivery. Key companies are investing in modern technologies such as artificial intelligence and machine learning to improve service quality and operational efficiency, hence driving considerable market growth. The rising demand for Telecom Service Assurance is enabling the market grow at a CAGR of 9.67% from 2026 to 2032.

Telecom Service Assurance Market: Definition/ Overview

Telecom service assurance encompasses the tactics and technology used to ensure the quality and dependability of telecommunications services. It includes monitoring, maintaining and optimizing service performance to satisfy user expectations.

This entails real-time monitoring of network performance, diagnosing problems and implementing fixes to prevent service deterioration. This guarantees that consumers receive constant and dependable communication services, reducing disruptions and increasing customer satisfaction.

In the future, telecom service assurance will increasingly rely on AI and machine learning to detect and handle issues before they arise. This evolution intends to increase service dependability and operational efficiency, hence meeting the growing demand for high-quality telecom services.

Will Growing Importance of Customer Experience Management Bolster Growth of the Telecom Service Assurance Market?

The growing importance of customer experience management is expected to considerably drive growth in the telecom service assurance industry. To prevent churn and build loyalty, telecom providers prioritize the consumer experience. According to Analysys Mason research, improving the customer experience can reduce turnover by up to 27% while increasing revenue by up to 14%. This emphasis on client happiness fuels demand for enhanced service assurance technologies that proactively detect and repair network issues, resulting in a more seamless user experience. As telecom providers embrace new solutions to improve service quality and fulfill customer expectations, the market for service assurance is likely to grow, boosting the telecom sector's competitiveness and profitability.

Will Shortage of Skilled Professionals Hamper the Telecom Service Assurance Market?

The shortage of trained personnel is expected to stifle expansion in the telecom service assurance market. A Korn Ferry analysis predicts a 4.3 million workforce shortage in the tech, media and telecom sectors by 2030. This deficiency impedes the successful deployment and management of sophisticated service assurance systems, making it difficult for businesses to adopt and use advanced technology. Without a suitable labor pool, telecom companies may struggle to meet changing network performance and customer experience requirements, limiting their capacity to innovate and improve service quality. As a result, this skills gap could restrict business growth and limit the sector's ability to respond to market changes. To address these problems, telecom businesses must invest in training and development programs, cultivating a qualified staff to support the increasing complexities of service assurance solutions in a competitive landscape.

Category-Wise Acumens

Will Increasing Need to Ensure Network Reliability and Optimize Service Quality Drive the Telecom Service Providers Segment?

The growing requirement to ensure network uptime and improve service quality is propelling growth in the telecom service provider's market. Factors such as increasing demand for seamless connectivity, the proliferation of IoT devices and the spread of 5G networks all contribute to this trend. Furthermore, customer expectations for uninterrupted service are increasing, necessitating proactive network monitoring and management. As competition heats up, telecom service providers are forced to invest in advanced service assurance solutions to preserve operational efficiency and provide improved client experiences.

As a result, the emphasis on improving network dependability and service quality is projected to spur investments in innovative technology. These technologies are used to monitor network performance in real time, identify potential problems and take corrective action quickly. By prioritizing these aspects, telecom service providers are being positioned to improve customer satisfaction and retain a competitive edge in the evolving market landscape.

Will Increasing Need for Advanced Service Assurance Solutions Drive the Mobile Operators Segment?

The growing demand for improved service assurance solutions is likely to fuel expansion in the mobile operator market. Rising data traffic, the proliferation of connected devices and the desire for better customer experiences all contribute to this trend. Furthermore, the implementation of 5G technology necessitates improved service assurance procedures to assure peak performance and dependability. As customer expectations for uninterrupted connectivity rise, mobile operators are pushed to employ innovative solutions capable of proactively identifying and resolving issues, hence enhancing service quality and satisfaction.

As a result, the demand for advanced service assurance solutions is expected to increase dramatically within the mobile operator industry. Enhanced analytics, automation and AI-driven insights are increasingly sought to provide real-time network performance monitoring and troubleshooting. By investing in these advanced solutions, mobile operators aim to remain competitive, optimize operational efficiency and effectively meet the evolving needs of their customers.

Country/Region-wise Acumens

Will High Smartphone Penetration and Data Consumption Drive the Market in North America?

High smartphone adoption and data usage are expected to drive the telecom service assurance market in North America. The region has one of the highest smartphone adoption rates internationally, resulting in significant network traffic and growing demand for dependable connectivity. According to Ericsson's Mobility Report, North America's average monthly data traffic per smartphone is predicted to reach 55 GB by 2027, making it the most in the world.

This extraordinary increase in data consumption emphasizes the urgent need for enhanced service assurance solutions to ensure network availability and improve user experiences. To address these concerns, telecom operators are likely to invest in strong service assurance solutions that proactively monitor and handle network issues. This focus on service quality and reliability will drive the market expansion in North America, as operators strive to meet the growing expectations of consumers for seamless and high-quality mobile experiences.

Will Rapid Growth in Mobile Subscribers and Data Consumption Drive the Market in Asia Pacific Region?

The rapid development in mobile subscriber numbers and data usage is predicted to greatly boost the Asia Pacific telecom service assurance industry. According to the GSMA's The Mobile Economy Asia Pacific 2022 research, the area is expected to add 400 million new mobile consumers by 2025, bringing the total to 3.2 billion. This spike in mobile users will result in an exponential growth in data flow, driving the demand for improved service assurance solutions.

As mobile operators try to maintain network resilience and service quality in the face of an expanding user base, sophisticated monitoring and management technologies become increasingly important. Enhanced service assurance technologies will be sought to proactively address network issues and preserve smooth connectivity, hence boosting overall market expansion in the region. Consequently, telecom providers are likely to invest in innovative solutions to meet the rising expectations of consumers for high-quality and reliable mobile experiences.

Competitive Landscape

The telecom service assurance market is a dynamic and competitive space, characterized by a diverse range of players vying for market share. These players are on the run for solidifying their presence through the adoption of strategic plans such as collaborations, mergers, acquisitions and political support. The organizations are focusing on innovating their product line to serve the vast population in diverse regions.

Some of the prominent players operating in the telecom service assurance market include:

NEC Corporation, Telefonaktiebolaget LM Ericsson, Nokia, Amdocs, NETSCOUT, Broadcom, Huawei Technologies Co., Ltd., Comarch SA, Spirent Communications, and TEOCO.

Latest Developments

In March 2024, ServiceNow expanded their partnership with NVIDIA, concentrating on offering industry-specific GenAI to telecoms. Their inaugural service, Now Assist for Telecommunications Service Management (TSM), leverages NVIDIA AI on the Now Platform to streamline AI-driven and automated operations, particularly in crucial telecom use cases such as network management assurance.

In February 2024, MYCOM OSI released new features for its Experience Assurance and Analytics (EAA) service assurance suite. These changes are intended to speed up the identification, diagnosis and resolution of network issues on mobile and fixed lines.

1 INTRODUCTION OF THE GLOBAL TELECOM SERVICE ASSURANCE MARKET

1.1 Overview of the Market
1.2 Scope of Report
1.3 Research Timelines
1.4 Assumptions
1.5 Limitations

2 EXECUTIVE SUMMARY

2.1 Ecology mapping
2.2 Market Attractiveness Analysis
2.3 Absolute Market Opportunity
2.4 Geographical Insights
2.5 Future Market Opportunities
2.6 Global Market Split

3 RESEARCH METHODOLOGY OF VERIFIED MARKET RESEARCH

3.1 Data Mining
3.2 Secondary Research
3.3 Primary Research
3.4 Subject Matter Expert Advice
3.5 Quality Check
3.6 Final Review
3.7 Data Triangulation
3.8 Bottom-Up Approach
3.9 Top-Down Approach
3.10 Research Flow
3.11 Data Sources

4 GLOBAL TELECOM SERVICE ASSURANCE MARKET OUTLOOK

4.1 Overview
4.2 Market Evolution
4.3 Market Dynamics
- 4.3.1 Drivers
- 4.3.2 Restraints
- 4.3.3 Opportunities
4.4 Porters Five Force Model
4.5 Value Chain Analysis
4.6 Pricing Analysis

5 GLOBAL TELECOM SERVICE ASSURANCE MARKET, BY DEPLOYMENT MODE

5.1 Overview
5.2 On-Premises
5.3 Cloud-Based

6 GLOBAL TELECOM SERVICE ASSURANCE MARKET, BY OPERATOR TYPE

6.1 Overview
6.2 Mobile Operators
6.3 Fixed-Line Operators

7 GLOBAL TELECOM SERVICE ASSURANCE MARKET, BY END-USER

7.1 Overview
7.2 Telecom Service Providers
7.3 Managed Service Providers (MSPs)
7.4 Enterprises

8 GLOBAL TELECOM SERVICE ASSURANCE MARKET, BY GEOGRAPHY

8.1 Overview
8.2 North America
- 8.2.1 U.S.
- 8.2.2 Canada
- 8.2.3 Mexico
8.3 Europe
- 8.3.1 Germany
- 8.3.2 U.K.
- 8.3.3 France
- 8.3.4 Italy
- 8.3.5 Spain
- 8.3.6 Rest of Europe
8.4 Asia Pacific
- 8.4.1 China
- 8.4.2 Japan
- 8.4.3 India
- 8.4.4 Rest of Asia Pacific
8.5 Latin America
- 8.5.1 Brazil
- 8.5.2 Argentina
- 8.5.3 Rest of Latin America
8.6 Middle East and Africa
- 8.6.1 Saudi Arabia
- 8.6.2 UAE
- 8.6.3 South Africa
- 8.6.4 Rest of Middle East and Africa

9 TELECOM SERVICE ASSURANCE MARKET COMPETITIVE LANDSCAPE

9.1 Overview
9.2 Company Market Ranking
9.3 Key Development Strategies
9.4 Company Industry Footprint
9.5 Company Regional Footprint
9.6 Ace Matrix

10 COMPANY PROFILES

10.1 NEC Corporation
- 10.1.1 Overview
- 10.1.2 Financial Performance
- 10.1.3 Product Outlook
- 10.1.4 Key Developments
10.2 Telefonaktiebolaget LM Ericsson
- 10.2.1 Overview
- 10.2.2 Financial Performance
- 10.2.3 Product Outlook
- 10.2.4 Key Developments
10.3 Nokia
- 10.3.1 Overview
- 10.3.2 Financial Performance
- 10.3.3 Product Outlook
- 10.3.4 Key Developments
10.4 Amdocs
- 10.4.1 Overview
- 10.4.2 Financial Performance
- 10.4.3 Product Outlook
- 10.4.4 Key Developments
10.5 NETSCOUT
- 10.5.1 Overview
- 10.5.2 Financial Performance
- 10.5.3 Product Outlook
- 10.5.4 Key Developments
10.6 Broadcom
- 10.6.1 Overview
- 10.6.2 Financial Performance
- 10.6.3 Product Outlook
- 10.6.4 Key Developments
10.7 Huawei Technologies Co., Ltd.
- 10.7.1 Overview
- 10.7.2 Financial Performance
- 10.7.3 Product Outlook
- 10.7.4 Key Developments
10.8 Comarch SA
- 10.8.1 Overview
- 10.8.2 Financial Performance
- 10.8.3 Product Outlook
- 10.8.4 Key Developments
10.9 Spirent Communications
- 10.9.1 Overview
- 10.9.2 Financial Performance
- 10.9.3 Product Outlook
- 10.9.4 Key Developments
10.10 TEOCO
- 10.10.1 Overview
- 10.10.2 Financial Performance
- 10.10.3 Product Outlook
- 10.10.4 Key Developments