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市場調查報告書
商品編碼
1813455
2032 年醫療保健提供者和員工支援市場預測:按解決方案類型、服務類型、部署模式、護理環境、最終用戶和地區進行的全球分析Healthcare Provider & Staff Support Market Forecasts to 2032 - Global Analysis By Solution Type, Service Type, Deployment Mode, Care Setting, End User and By Geography |
根據 Stratistics MRC 的數據,全球醫療保健提供者和員工支援市場預計在 2025 年達到 747 億美元,到 2032 年將達到 1,263 億美元,預測期內的複合年成長率為 7.8%。
醫療保健提供者和員工支援是一項系統性的工作,旨在提升臨床和非臨床工作人員的社會福利、績效和韌性。它涵蓋心理、營運和教育支持,涵蓋心理健康資源、同儕支持、工作流程最佳化和專業發展等各個方面。這些措施旨在減少倦怠,提高工作滿意度,並確保高品質的患者照護。透過營造一個支持性的職場環境,醫療保健系統可以維持員工留任率,提升士氣,並增強所有職位之間的協作式醫療服務。
根據世界衛生組織(WHO)發布的《2025年世界衛生統計》,2023年全球出生時預期壽命將達到73.7歲,健康預期壽命(HALE)為63.7歲。自2013年以來,整體預期壽命增加了2.3歲,健康預期壽命增加了1.6歲,兩者在過去10年中均有所增加。
更重視員工社會福利、預防倦怠
第一線醫護人員倦怠感的案例增多,促使醫療機構投資於健康計畫、彈性的排班安排和數位心理健康平台。人工智慧驅動的工作量最佳化工具和虛擬諮詢服務等技術正在整合,以減輕壓力並提高工作滿意度。這種轉變不僅提高了醫護人員的留任率,也帶來了更好的病患治療效果。這一趨勢反映了一種文化轉變,即更加重視醫護人員的整體健康。
抵制改變和缺乏採用
遺留的基礎設施、僵化的管理通訊協定以及對數位化工具的質疑阻礙了數位化工具的採用。員工可能因為擔心資料隱私和工作流程中斷而不願使用不熟悉的平台。此外,預算限制和訓練不足也進一步拖延了數位化工具的整合。這些障礙可能會減緩現代化進程,並限制員工輔助科技的潛在效益。
遠端醫療和遠距支援服務的成長
遠端人員編制平台、虛擬入職系統和雲端基礎排班工具正在實現靈活的勞動力部署,這在農村和服務不足地區尤其有益,因為這些地區缺乏專業人員。此外,人工智慧分析技術正在幫助管理人員預測人員需求並最佳化資源配置。遠端醫療與勞動力支援的融合正在為醫療保健服務創造可擴展且經濟高效的解決方案。
經濟下行與醫療收費模式變化
報銷結構正在不斷演變,基於價值的醫療模式正迫使醫療機構用更少的資源提供更多的醫療服務。在景氣衰退時期,招募凍結和裁員現象屢見不鮮,這不僅影響了服務質量,也加重了現有員工的負擔。此外,保險政策和政府津貼的波動可能會擾亂長期的勞動力支持計劃。這種財務不確定性使得醫療服務提供者支持計劃的永續性面臨挑戰。
這場疫情從根本上改變了醫療服務提供者的支持格局,加速了數位轉型,同時也暴露了系統性漏洞。疫情初期給醫護人員帶來了前所未有的壓力,促使虛擬支援工具、心理健康資源和緊急應變人員編制平台的快速部署。行政人員的遠距辦公模式成為常態,遠端醫療也迅速成為第一線解決方案。供應鏈中斷和人員短缺造成了營運障礙,但這場危機也激發了人力資源管理的創新。
人力資源管理和人員編制部門預計將成為預測期內最大的部門
人力資源管理和人員編制領域預計將在預測期內佔據最大的市場佔有率,這得益於其在最佳化醫療保健服務方面的核心作用。先進的排班軟體、針對勞動力需求的預測分析以及雲端基礎的人力資源平台正在改變醫療機構管理其勞動力的方式。醫療保健營運日益複雜,推動了對勞動力指標即時可視性的需求,從而促使人們採用整合管理系統。此外,零工醫療人員配備和第三方勞動力解決方案的興起正在重塑傳統的就業模式。
預計醫療保健人員配備部門在預測期內將以最高的複合年成長率成長。
預計醫療保健人員配置領域將在預測期內實現最高成長率,這得益於患者照護職位範圍的不斷擴大。由於診斷和復健服務需求的不斷成長,預計該領域的複合年成長率最高。將相關專業人員與短期職位進行配對的數位平台正日益普及,尤其是在門診病人和居家照護環境中。此外,培訓計劃和認證途徑正在精簡,以解決技能短缺問題。
預計亞太地區將在預測期內佔據最大的市場佔有率,這得益於其龐大的人口基數和不斷成長的醫療基礎設施。中國、印度和韓國等國家正大力投資醫院擴建、數位醫療平台和勞動力發展。政府主導的改善農村地區醫療服務可近性的舉措正在推動對人員配備和支援技術的需求。此外,隨著行動醫療應用程式和雲端基礎的人力資源系統的普及,該地區的現代化進程正在加速。
在預測期內,北美預計將實現最高的複合年成長率,這得益於其先進的醫療生態系統和對創新的重視。人工智慧主導的人員配置工具、虛擬護理平台和心理健康支援系統在該地區得到了廣泛整合。支持遠端保健報銷和員工安全的法律規範正在進一步推動遠距醫療的普及。此外,基於價值的照護模式的興起也鼓勵醫療機構投資高效的人員配置解決方案。
According to Stratistics MRC, the Global Healthcare Provider & Staff Support Market is accounted for $74.7 billion in 2025 and is expected to reach $126.3 billion by 2032 growing at a CAGR of 7.8% during the forecast period. Healthcare Provider & Staff Support is a structured initiative that enhances the well-being, performance, and resilience of clinical and non-clinical personnel. It encompasses emotional, operational, and educational assistance ranging from mental health resources and peer support to workflow optimization and professional development. These measures aim to reduce burnout, improve job satisfaction, and ensure high-quality patient care. By fostering a supportive work environment, healthcare systems can maintain staff retention, boost morale, and strengthen collaborative care delivery across all roles.
According to the World Health Statistics 2025 published by the World Health Organization, global life expectancy at birth reached 73.7 years in 2023, with healthy life expectancy (HALE) at 63.7 years, reflecting a decade-long increase of 2.3 years in overall life expectancy and 1.6 years in HALE since 2013.
Growing emphasis on staff well-being and burnout prevention
Rising cases of burnout among frontline providers have prompted institutions to invest in wellness programs, flexible scheduling, and digital mental health platforms. Technologies such as AI-powered workload optimization tools and virtual counseling services are being integrated to reduce stress and improve job satisfaction. This shift is not only improving retention rates but also enhancing patient care outcomes. The trend reflects a broader cultural movement toward valuing healthcare professionals' holistic well-being.
Resistance to change and lack of adoption
Legacy infrastructure, rigid administrative protocols, and skepticism toward digital tools hinder adoption. Staff may be reluctant to engage with unfamiliar platforms due to concerns over data privacy or workflow disruption. Additionally, budget constraints and lack of training further slow down integration. These barriers can delay modernization efforts and limit the potential benefits of workforce support technologies.
Growth in telehealth and remote support services
Remote staffing platforms, virtual onboarding systems, and cloud-based scheduling tools are enabling flexible workforce deployment. This is particularly beneficial in rural and underserved regions, where access to specialized staff is limited. Moreover, AI-driven analytics are helping administrators forecast staffing needs and optimize resource allocation. The convergence of telemedicine and workforce support is creating scalable, cost-effective solutions for healthcare delivery.
Economic downturns and shifting reimbursement models
Reimbursement structures are evolving, with value-based care models placing pressure on institutions to deliver more with fewer resources. During downturns, hiring freezes and staff reductions become common, affecting service quality and increasing workload on existing personnel. Additionally, fluctuating insurance policies and government funding can disrupt long-term planning for workforce support initiatives. These financial uncertainties challenge the sustainability of provider support programs.
The pandemic fundamentally reshaped the healthcare provider support landscape, accelerating digital transformation while exposing systemic vulnerabilities. Initial waves saw unprecedented strain on medical staff, prompting rapid deployment of virtual support tools, mental health resources, and emergency staffing platforms. Remote work models for administrative staff became normalized, while telehealth surged as a frontline solution. Although supply chain disruptions and staffing shortages created operational hurdles, the crisis also catalyzed innovation in workforce management.
The workforce management & staffing segment is expected to be the largest during the forecast period
The workforce management & staffing segment is expected to account for the largest market share during the forecast period due to its central role in optimizing healthcare delivery. Advanced scheduling software, predictive analytics for staffing needs, and cloud-based HR platforms are transforming how institutions manage personnel. The growing complexity of healthcare operations demands real-time visibility into workforce metrics, driving adoption of integrated management systems. Additionally, the rise of gig-based healthcare staffing and third-party workforce solutions is reshaping traditional employment models.
The allied healthcare staffing segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the allied healthcare staffing segment is predicted to witness the highest growth rate owing to their expanding scope in patient care. This segment is expected to register the highest CAGR, fueled by increased demand for diagnostic and rehabilitative services. Digital platforms that match allied professionals with short-term assignments are gaining traction, especially in outpatient and home care settings. Moreover, training programs and certification pathways are being streamlined to address skill shortages.
During the forecast period, the Asia Pacific region is expected to hold the largest market share driven by its vast population base and growing healthcare infrastructure. Countries like China, India, and South Korea are investing heavily in hospital expansion, digital health platforms, and workforce training. Government-led initiatives to improve rural healthcare access are boosting demand for staffing and support technologies. Additionally, the region's adoption of mobile health apps and cloud-based HR systems is accelerating modernization.
Over the forecast period, the North America region is anticipated to exhibit the highest CAGR propelled by its advanced healthcare ecosystem and strong emphasis on innovation. The region is witnessing widespread integration of AI-driven staffing tools, virtual care platforms, and mental health support systems. Regulatory frameworks supporting telehealth reimbursement and workforce safety are further encouraging adoption. Moreover, the rise of value-based care models is pushing institutions to invest in efficient staffing solutions.
Key players in the market
Some of the key players in Healthcare Provider & Staff Support Market include UnitedHealth Group, Teladoc Health, Siemens Healthineers, Philips Healthcare, Oracle Cerner, Omega Healthcare, McKesson Corporation, IBM, GE HealthCare, Epic Systems, CVS Health, Cross Country Healthcare, Cognizant, CHG Healthcare Services, athenahealth, AMN Healthcare, Allscripts, Access Healthcare, and Accenture.
In August 2025, Oracle announced a next-generation, AI-driven electronic health record platform designed to bring advanced intelligence into clinician workflows and reduce administrative burden. The release positioned Oracle's EHR roadmap as central to Oracle Health's strategy of embedding analytics and automation into clinical care.
In June 2025, Siemens Healthineers announced a theranostics research collaboration with a leading U.S. hospital to create a new Therapy Command Center using advanced imaging (including long-field-of-view PET/CT). The collaboration aims to accelerate theranostics research, optimize treatment pathways, and strengthen clinician access to advanced imaging and planning tools.
In March 2025, Optum Rx announced steps to modernize pharmacy payment models and reduce administrative burden, including measures to simplify prior-authorization and payment processes. The move is intended to improve patient access and lower friction for clinicians and pharmacies while piloting new payment approaches.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.