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市場調查報告書
商品編碼
1820242
2025 年至 2033 年電信訂單管理市場規模、佔有率、趨勢及預測(按組件、部署模式、組織規模、網路類型和地區)Telecom Order Management Market Size, Share, Trends and Forecast by Component, Deployment Mode, Organization Size, Network Type, and Region, 2025-2033 |
2024 年,全球電信訂單管理市場規模達 44 億美元。展望未來, IMARC Group預測,到 2033 年,該市場規模將達到 118 億美元,2025 年至 2033 年的複合年成長率為 11.4%。北美目前佔據市場主導地位,2024 年的市佔率為 37.6%。目前,電信業者正致力於透過增強訂單管理流程來提升客戶體驗。此外,新技術的日益整合,尤其是 5G 網路的部署,為應對日益成長的複雜性和訂單量,正在推動市場成長。此外,為了提高靈活性、可擴展性和成本效益,人們擴大轉向基於雲端的訂單管理系統,這也正在擴大電信訂單管理市場佔有率。
隨著企業利用尖端技術簡化營運,電信訂單管理領域目前正在快速擴張。自動化與人工智慧 (AI) 的整合正在改變市場,使電信業者能夠更準確、更有效率地處理消費者請求。企業非常重視透過縮短訂單處理時間並提高服務交付的可靠性來提升客戶體驗。為了提高訂單管理系統的可擴展性和靈活性,電信服務供應商正在實施基於雲端的解決方案。借助這些技術,他們現在可以在不影響效率的情況下處理更多的消費者諮詢和交易。
隨著服務供應商正在加大對數位轉型項目的投資,美國電信訂單管理市場正在快速發展。電信公司的訂單管理流程正在採用人工智慧 (AI) 和電腦化等尖端技術,以最大程度地提高營運效率。這種轉變正在最佳化營運效率、最大限度地減少錯誤並簡化整體客戶體驗。提供者正專注於訂單處理自動化和服務配置,以管理日益成長的客戶需求,從而更快、更精確地提供服務。基於雲端的訂單管理解決方案在美國越來越受歡迎,因為它們提供了可擴展性、靈活性和成本節約。電信營運商正在採用基於雲端的解決方案來有效管理大量訂單並改善跨通路流程。 IMARCIMARC Group預測,美國雲端託管服務市場規模預計將呈現 10.55% 的成長率 (CAGR)。
與新興科技的融合
電信業者正在尋求將其訂單管理解決方案與新技術(尤其是5G網路的部署)結合,以應對日益成長的訂單複雜性和數量。隨著5G網路的持續部署,電信服務供應商需要支援高需求服務,而這些服務需要更複雜、更動態的訂單管理功能。將5G技術嵌入訂單管理系統,使電信業者能夠提供更快的速度、更低的延遲和更穩定的連接,這對於支援物聯網(IoT)設備、連網汽車和智慧城市等新應用至關重要。電信公司正在修改其訂單管理系統,以支援5G服務的高容量、低延遲特性,從而有效率且快速地提供新服務。此外,5G的推出正在創建更複雜的服務包,這些服務包需要先進的訂單管理解決方案來監控和管理每個訂單中的多項服務,從而為電信訂單管理市場帶來良好的前景。透過將5G功能整合到其訂單管理系統中,電信服務供應商正在提高其提供下一代服務的能力,同時確保營運效率。隨著5G的不斷發展及其對新電信服務需求的催化作用,對複雜、靈活的訂單管理解決方案的需求日益成長。 IMARCIMARC Group預測,到2033年,全球5G基礎設施市場規模將達3,588.5億美元。
對更好客戶體驗的需求日益成長
電信業者正致力於透過增強訂單管理流程來提升客戶體驗。隨著客戶對更快、更精準服務交付的期望不斷提升,電信業者正透過引入先進的訂單管理系統來應對這項挑戰。這些系統配備了自動化和人工智慧 (AI) 技術,以最大限度地縮短訂單處理時間並提高準確性。透過自動化訂單輸入、批准和配置,電信業者正在減少人為錯誤的風險,縮短回應時間,並提供無縫的客戶體驗。隨著企業持續投資科技以提高客戶滿意度,對先進訂單管理系統的需求持續成長,使其成為電信服務策略不可或缺的一部分。 2024 年,混合雲端網路基礎設施自動化和編排軟體領域的領導者 Itential 在 Knowledge 2024 大會上發布了一套完整的解決方案,該解決方案將 ServiceNow 的電信銷售和訂單管理產品與 Itential 的網路編排和整合平台相整合,助力通訊服務供應商 (CSP) 加快創新市場服務與 Itential 的網路編排速度並推出新的創新市場服務。在 ServiceNow Store 中,Itential for OMT 應用程式提供了一個高效的解決方案,將 ServiceNow 連結到您的網路基礎設施,從而實現管理服務訂單的協調履行。
採用基於雲端的解決方案
電信業者正迅速轉向基於雲端的訂單管理系統,以提高業務管理的靈活性、可擴展性和成本效益,從而促進電信訂單管理市場的成長。透過使用雲端技術,企業能夠根據需求擴展其訂單管理系統,而不受傳統本地基礎設施的限制。 2025 年,戴爾科技集團啟動了開放電信轉型計劃,以加快通訊服務供應商 (CSP) 的網路雲端轉型。雲端解決方案為電信企業提供了即使在高需求時期也能有效處理大量客戶訂單的能力。此類系統還能與其他企業系統(包括計費、客戶關係管理 (CRM) 和庫存管理)更簡化的整合,這有助於開發整合生態系統,以改善資料共享和決策。此外,基於雲端的訂單管理系統使電信業者能夠獲得即時更新和分析,從而更輕鬆地監控訂單進度,並在潛在問題影響服務交付之前將其解決。
The global telecom order management market size was valued at USD 4.4 Billion in 2024. Looking forward, IMARC Group estimates the market to reach USD 11.8 Billion by 2033, exhibiting a CAGR of 11.4% from 2025-2033. North America currently dominates the market, holding a market share of 37.6% in 2024. At present, telecom providers are working to enhance customer experience through enhanced order management processes. Furthermore, the increasing integration of new technologies, specifically the 5G network rollout, to deal with the growing complexity and volume of orders is bolstering the market growth. Apart from this, the heightened shift towards cloud-based order management systems to improve flexibility, scalability, and cost-effectiveness is expanding the telecom order management market share.
As businesses use cutting-edge technologies to streamline their operations, the telecom order management sector is currently seeing rapid expansion. The market is changing as a result of the integration of automation and artificial intelligence (AI), which enables telecom carriers to handle consumer requests more accurately and efficiently. Businesses are placing a strong emphasis on improving customer experiences by cutting down on order processing times and increasing the assurance of service delivery. In order to increase the scalability and flexibility of their order management systems, telecom service providers are implementing cloud-based solutions. They can now handle more consumer inquiries and transactions without compromising efficiency thanks to these technologies.
The United States telecom order management market is experiencing rapid development as service providers are now investing more in digital transformation programs. Order management processes of telecom companies are embracing leading-edge technologies such as artificial intelligence (AI) and computerization to maximize operational efficiency. This transition is optimizing operational efficiency, minimizing errors, and streamlining the overall customer experience. Providers are concentrating on order processing automation and service provisioning to manage increasing customer requirements for quicker and more precise service delivery. Cloud-based order management solutions are gaining traction in the US as they provide scalability, flexibility, and cost savings. Telecom operators are adopting cloud-based solutions to efficiently manage high volumes of orders and improve processes across channels. The IMARC Group predicts that the US cloud managed services market size is expected to exhibit a growth rate (CAGR) of 10.55%.
Integration with Emerging Technologies
Telecom operators are looking to merge their order management solutions with new technologies, specifically the 5G network rollout, to deal with the growing complexity and volume of orders. With 5G networks continuing to roll out, telecom providers need to support high-demand services that need more sophisticated, dynamic order management capabilities. The embedding of 5G technology into order management systems is allowing telecom operators to provide quicker speeds, lower latency, and more stable connectivity, which are essential for enabling new applications, including Internet of Things (IoT) devices, connected vehicles, and smart cities. Telecom companies are modifying their order management systems to support the high-volume, low-latency characteristics of 5G services so that they can provision new services efficiently and quickly. In addition, the roll-out of 5G is creating more intricate service packages, which need advanced order management solutions to monitor and manage multiple services per order, thereby offering a favorable telecom order management market outlook. With the integration of 5G features into their order management systems, telecommunication providers are improving their capacity to offer next-generation services while ensuring operational efficiency. With 5G's ongoing development and catalyst effect on demand for new telecom services, the requirement for sophisticated, flexible order management solutions is increasing. The IMARC Group predicts that the global 5G infrastructure market size will reach USD 358.85 Billion by 2033.
Growing Need for Better Customer Experience
Telecom providers are working to enhance customer experience through enhanced order management processes. With customer expectations for quicker and more precise service deliveries constantly going up, telecom providers are compensating by introducing sophisticated order management systems. These systems are being empowered with automation and artificial intelligence (AI) to minimize the processing time for orders and improve accuracy. With automated order entry, approval, and provisioning, telecom operators are reducing the threat of human error, improving response times, and offering seamless customer experience. As businesses continue to invest in technology for improving customer satisfaction, the demand for sophisticated order management systems continues to grow, making them an integral part of telecom service strategies. In 2024, Itential, a frontrunner in hybrid cloud network infrastructure automation and orchestration software, revealed at Knowledge 2024 a complete solution that integrates ServiceNow's Sales and Order Management for Telecom products with Itential's network orchestration and integration platform, enabling Communications Service Providers (CSP) to speed up their market introduction and launch new, innovative services. In the ServiceNow Store, the Itential for OMT application offers an efficient solution that links ServiceNow to your network infrastructure, enabling orchestrated fulfillment for managing service orders.
Adoption of Cloud-Based Solutions
Telecom operators are quickly shifting towards cloud-based order management systems to improve flexibility, scalability, and cost-effectiveness in managing their businesses, thereby contributing to the telecom order management market growth. Through the use of cloud technology, businesses are deriving the capacity to scale their order management systems based on demand without being constrained by legacy on-premise infrastructure. In 2025, Dell Technologies launched the Open Telecom Transformation Program to increase the network cloud transformation for CSPs. Telecom businesses are offered by cloud solutions the capacity to handle high levels of customer orders effectively, even during periods of high demand. Such systems also provide more streamlined integration with other enterprise systems, including billing, customer relationship management (CRM), and inventory management, and this assists in developing an integrated ecosystem for improved data sharing and decision-making. Also, cloud-based order management systems enable telecom operators to obtain real-time updates and analytics so that monitoring of order progress becomes simpler and possible issues can be resolved before they affect service delivery.
Solution stands as the largest component in 2024, holding 65.8% of the market. It constitutes several subcategories like service order management, customer order management, and service inventory management. Customer order management deals with handling and processing customer orders from the inquiry stage to service delivery to ensure smooth order fulfillment and customer satisfaction. Service order management is meant to manage the complexity of service provision, involving processing service-specific orders such as broadband or 5G connections, to ensure that each service is rolled out in an optimal way. It entails controlling the network infrastructure and service assets, ensuring that hardware, software, and network elements necessary to complete customer orders are in place. These solutions are vital for telecom operators to optimize operational performance, minimize errors, and streamline service delivery across touchpoints.
Cloud-based stands as the largest component in 2024. It refers to utilizing cloud infrastructure to host and manage order management systems. With this model, telecom companies can access their order management systems through the Internet, removing the need for on-premises hardware and reducing the burden of system maintenance. Cloud-based solutions offer greater tractability, scalability, and cost-efficiency, allowing businesses to easily scale up or down based on demand without the requirement for significant upfront investments in information technology (IT) infrastructure. These systems are typically managed and maintained by service providers, ensuring the latest software updates and security features. Cloud-based solutions are becoming increasingly popular among telecom companies seeking to enhance operational efficiency, streamline updates, and provide remote accessibility for distributed teams.
Large organization leads the market with 73.8% of market share in 2024. It refers to established telecom companies with substantial resources, extensive customer bases, and complex operational requirements. It typically has large-scale networks, multiple service offerings, and numerous customer touchpoints that necessitate advanced order management systems to handle high volumes of transactions efficiently. It often prioritizes customization, integration, and scalability in their order management solutions for catering to diverse business needs across regions and departments. Due to the size, large organization also requires robust security measures, data governance, and compliance with industry regulations. With significant IT resources, large organization is more likely to adopt on-premises solutions or hybrid deployment models, although it is also embracing cloud-based solutions to improve flexibility, reduce costs, and enhance customer service.
Wired leads the market in 2024 as they are designed for managing orders in telecom companies that rely on traditional wired infrastructure, such as fiber-optic, coaxial cable, or DSL networks. These networks are typically used to provide services like broadband internet, landline telephony, and cable television. Telecom companies leveraging wired networks often need robust order management systems to handle the provisioning, installation, and maintenance of services, ensuring smooth customer experiences and efficient service delivery. As wired networks tend to have more stable and predictable performance compared to wireless networks, telecom providers can optimize their order management processes to deliver reliable and consistent service to customers. However, with the ongoing transition to next-generation technologies like 5G and the growing demand for wireless services, companies still relying on wired infrastructure must integrate their order management systems with emerging technologies to remain competitive. Efficient management of service orders, from customer acquisition to installation and troubleshooting, is crucial for maintaining operational efficiency and meeting customer expectations in the wired network segment.
In 2024, North America accounted for the largest market share of 37.6%. The industry is witnessing considerable growth currently as telecom service providers are rapidly embracing sophisticated technologies to enhance operational effectiveness. Firms are actively incorporating machine learning (ML) and artificial intelligence (AI) in their order management systems to streamline processes and improve precision. This phenomenon is helping telecom service providers minimize manual errors, accelerate order processing time, and deliver a better customer experience. AI is also utilized to forecast customer needs and streamline service delivery. Cloud solutions are gaining traction in North America, as telecommunication operators move from traditional on-premises models. Cloud technologies are also offering more scalability and flexibility, enabling service providers to handle high volumes of customer orders more efficiently. With cloud-based systems, telecom operators can minimize infrastructure expenses, automate their processes, and scale up rapidly to accommodate increased demand.
Market players in the telecom order management industry are actively enhancing their offerings by integrating advanced technologies like AI, automation, and ML into their solutions. These companies are focusing on developing cloud-based order management systems to offer greater scalability, flexibility, and cost-effectiveness to telecom service providers. Additionally, telecom order management solution providers are prioritizing system integrations with other enterprise systems like customer relationship management (CRM) and billing platforms, to streamline operations and improve decision-making. To stay competitive, many market players are also offering consulting, integration, and support services, ensuring that telecom providers can implement and optimize order management systems efficiently. Furthermore, as per the telecom order management market forecast, companies are expected to focus on 5G integration to address the complexities of next-generation service provisioning.