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市場調查報告書
商品編碼
1530807
通訊訂單管理的全球市場預測(截至 2030 年):按組件、部署模型、組織規模、技術、應用程式、最終用戶和區域進行分析Telecom Order Management Market Forecasts to 2030 - Global Analysis By Component (Solutions, Services and Other Components), Deployment Model, Organization Size, Technology, Application, End User and By Geography |
2024年,全球通訊訂單管理市場規模將達40億美元,預計2030年將達81億美元,預測期內複合年成長率為12.4%。
通訊訂單管理是電信業者用來在整個生命週期中處理和追蹤客戶訂單的系統。包括訂單輸入、檢驗、履行和申請等流程。該系統協調庫存管理、供應和服務啟動等各種功能,同時確保訂單得到準確處理並按時交貨。它還與客戶關係管理 (CRM) 和網路管理系統 (NMS) 等其他系統整合,以簡化業務、改善客戶體驗、提高業務效率,並提供複雜的服務交付管理並維持高品質的服務。
印度 ICUBE 2019 年的一項研究顯示,印度網路用戶數量預計將以每年 18% 的速度成長,到 2020 年將增加 6.27 億。
連接設備和用戶快速增加
通訊業者需要管理各種設備、服務計劃和客戶需求,需要先進的訂單管理解決方案。這些解決方案簡化了流程,確保準確履行,並提供訂單狀態和庫存的即時可見性。連接需求的增加正在推動通訊業者改善基礎設施和業務效率,從而增加對先進訂單管理系統的投資。這種激增最終推動了市場成長,並促進了處理大型和多方面訂單業務的創新。
業務複雜性與整合挑戰
管理不同的系統和技術通常會導致資料孤島、錯誤和訂單履行延遲。這種複雜性增加了訂單履行時間和營運成本,對客戶滿意度和忠誠度產生負面影響。此外,需要專門的 IT 知識來處理整合問題,這會導致資源緊張並阻礙市場成長。
改善客戶體驗的需求不斷成長
電訊必須實施先進的訂單管理解決方案,以滿足客戶對快速、可靠的服務和個人化體驗的期望。這些解決方案簡化了訂單處理、減少錯誤並提供即時更新,以提高整體客戶滿意度。改善客戶體驗還可以提高忠誠度並降低解約率,從而作為競爭優勢推動市場成長。
需要熟練的專業人員
管理和最佳化複雜的訂單管理系統需要熟練的專業人員,從而導致人事費用增加。缺乏合格的專業人員可能會導致系統實施和維護的延遲,從而影響業務效率。此外,對專業知識的依賴可能會導致公司的資源緊張,並限制其快速適應新技術和流程的能力。
COVID-19 的疫情加速了通訊訂單管理市場的數位轉型,並凸顯了對強大的自動化系統的需求。對可靠連接和遠端服務的需求不斷成長,給電訊公司帶來了快速處理和履行訂單的壓力。遠距工作和社交距離需要先進的數位解決方案,並促使對雲端基礎的訂單管理系統的投資。這些解決方案使我們能夠有效地處理增加的流量和複雜的訂單,同時確保業務永續營運。
預計解決方案部門在預測期內將是最大的
解決方案部門預計在預測期內將成長最大,因為它減少了人為錯誤並簡化了工作流程,從而加快了訂單履行速度並提高了客戶滿意度。這些解決方案提供訂單狀態、存量基準和資源分配的即時可見性,使通訊業者能夠快速回應市場需求。與收費和 CRM 等其他系統的整合可提高資料一致性和業務效率。
客戶關係管理領域預計在預測期內複合年成長率最高。
透過簡化客戶互動和改善服務交付,客戶關係管理部門預計在預測期內將實現最高的複合年成長率。 CRM 有助於高效的訂單履行、準確的追蹤和個人化的客戶體驗,從而提高客戶滿意度和客戶維繫。透過將 CRM 與訂單管理系統整合,電信業者可以管理客戶資料、偏好和歷史記錄,幫助他們預測需求並快速解決問題。
預計北美在預測期內將佔據最大的市場佔有率。這是由於我們專注於透過更快、更準確和透明的訂單處理來改善客戶體驗,對創新訂單管理解決方案的需求不斷增加,以及對通訊業者提高業務效率和客戶體驗的需求不斷增加,這是因為我們正在投資數位訂單。
亞太地區在預測期內保持最高的複合年成長率,因為亞太地區的通訊業者投資數位轉型以提高客戶體驗和業務效率,推動先進訂單管理系統的採用。因此,隨著 5G 和寬頻等通訊服務的擴展,越來越需要有效的訂單管理解決方案來處理不斷增加的訂單量和複雜性。
According to Stratistics MRC, the Global Telecom Order Management Market is accounted for $4.0 billion in 2024 and is expected to reach $8.1 billion by 2030 growing at a CAGR of 12.4% during the forecast period. Telecom Order Management is a system used by telecommunications companies to handle and track customer orders throughout their lifecycle. It involves processes such as order entry, validation, fulfillment, and billing. The system ensures that orders are accurately processed and delivered on time, coordinating various functions such as inventory management, provisioning, and service activation. It also integrates with other systems like Customer Relationship Management (CRM) and Network Management Systems (NMS) to streamline operations, improve customer experience, and enhance operational efficiency and is crucial for managing complex service offerings and maintaining high service quality.
According to a survey conducted by ICUBE in India in 2019, the number of internet users in India registered an annual growth of 18% and is estimated to rise by 627 million by 2020.
Surge in connected devices and subscribers
Telecom companies must manage a diverse range of devices, service plans, and customer requirements, necessitating advanced order management solutions. These solutions streamline processes, ensure accurate fulfillment, and provide real-time visibility into order status and inventory. The increased demand for connectivity drives telecom providers to enhance their infrastructure and operational efficiency, leading to greater investment in sophisticated order management systems. This surge ultimately boosts market growth and fosters innovation in handling large-scale, multifaceted order operations.
Operational complexity & integration challenges
Managing diverse systems and technologies often leads to data silos, errors, and delays in order processing. This complexity results in longer fulfillment times and higher operational expenses, negatively impacting customer satisfaction and loyalty. Additionally, the need for specialized IT expertise to handle integration issues strains resources hampering the market growth.
Rising demand for enhanced customer experience
Telecom companies must adopt advanced order management solutions to meet customer expectations for fast, reliable service, and personalized experiences. These solutions streamline order processing, reduce errors, and provide real-time updates, improving overall customer satisfaction. Enhanced customer experience also encourages loyalty and reduces churn, making it a critical competitive differentiator thus encouraging the market growth.
Requirement for highly proficient specialists
Skilled professionals are needed to manage and optimize complex order management systems, leading to increased labor expenses. The shortage of qualified experts can lead to delays in system implementation and maintenance, affecting operational efficiency. Moreover, reliance on specialized knowledge can strain company resources and limit the ability to quickly adapt to new technologies or processes.
The Covid-19 pandemic accelerated digital transformation in the Telecom Order Management market, emphasizing the need for robust, automated systems. With increased demand for reliable connectivity and remote services, telecom companies faced pressure to quickly process and fulfill orders. Remote work and social distancing necessitated advanced digital solutions, driving investment in cloud-based order management systems. These solutions enabled efficient handling of increased traffic and complex orders while ensuring business continuity.
The solutions segment is expected to be the largest during the forecast period
The solutions is expected to be the largest during the forecast period owing to reduced manual errors, and streamline workflows, leading to faster order fulfillment and improved customer satisfaction. These solutions provide real-time visibility into order status, inventory levels, and resource allocation, enabling telecom companies to respond swiftly to market demands. Integration with other systems, such as billing and CRM, enhances data consistency and operational efficiency.
The customer relationship management segment is expected to have the highest CAGR during the forecast period
The customer relationship management segment is expected to have the highest CAGR during the forecast period by streamlining customer interactions and improving service delivery. CRM facilitates efficient order processing, accurate tracking, and personalized customer experiences, leading to increased customer satisfaction and retention. By integrating CRM with order management systems, telecom companies can manage customer data, preferences, and history, which helps in anticipating needs and resolving issues promptly.
North America is projected to hold the largest market share during the forecast period as there is a strong emphasis on enhancing customer experience through faster, more accurate, and transparent order processing, driving demand for innovative order management solutions and the telecom operators are investing in digital solutions to enhance operational efficiency and customer experience, leading to greater adoption of advanced order management systems.
Asia Pacific is projected to hold the highest CAGR over the forecast period because telecom operators in Asia Pacific are investing in digital transformation to enhance customer experience and operational efficiency, driving the adoption of advanced order management systems. Hence as telecom services expand, including 5G and broadband, the need for effective order management solutions to handle increased order volumes and complexity grows.
Key players in the market
Some of the key players in Telecom Order Management market include Amdocs Corp, Cerillion, ChikPea, Cognizant, Comarch SA, Commvault, Ericsson, Fujitsu Limited, IBM, Infosys Limited, Intellibuzz, Neustar Inc., Oracle Corporation, Pegasystems Inc., Trustwave and Wipro Limited
In July 2024, ASMPT and IBM deepened collaboration to advance bonding methods for Chiplet Packages for AI. Through the agreement, the two companies will work together to advance thermocompression and hybrid bonding technology for chiplet packages
In July 2024, IBM and JLL collaborated on ESG reporting and data management solution for commercial properties. The solution is designed to help address the challenges organizations in the CRE sector are facing, such as capturing and managing data across real estate portfolios
In June 2024, Cognizant acquired Belcan for approximately $1.3 Billion to significantly strengthen engineering capabilities and establish a leadership position in aerospace & defense market
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.