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市場調查報告書
商品編碼
1792260

2025 年至 2033 年勞動力管理市場報告（按解決方案、服務、部署類型、組織規模、垂直產業和地區）

Workforce Management Market Report by Solution, Service, Deployment Type, Organization Size, Vertical, and Region 2025-2033
出版日期: | 出版商: IMARC | 英文 139 Pages | 商品交期: 2-3個工作天內

價格

2024年，全球勞動管理市場規模達65億美元。展望未來， IMARC Group預計到2033年，該市場規模將達到134億美元，2025-2033年期間的複合年成長率（CAGR）為7.93%。各行各業對數位化和自動化的採用日益加深，勞動力生產力和成本控制的最佳化程度不斷提高，遠距辦公和彈性辦公室安排的興起，以及資料分析等先進技術的融合，正在推動市場的成長。

勞動力管理市場分析：

  • 主要市場促進因素：全球市場正在經歷強勁成長，這得益於對基於雲端的解決方案的偏好不斷成長以及遵守勞動法規的需求。
  • 主要市場趨勢：數位化和自動化的日益普及以及公司中遠距工作安排的增加是市場的主要趨勢。
  • 地理趨勢：北美表現出明顯的主導地位，由於早期採用尖端技術而佔據最大的市場佔有率。
  • 競爭格局：勞動力管理行業的一些主要市場參與者包括 ADP、Atoss Software AG、HotSchedules Inc.、Huntington Business Systems、IBM、Kronos Inc.、Oracle Corporation、Reflexis Systems、SAP SE、Ultimate Software Group Inc.、Verint Systems、Workday Inc.、WorkForce Software LLC 等。
  • 挑戰與機會：敏感用戶資料的資料隱私和安全問題構成了市場面臨的關鍵挑戰。儘管如此，隨著行動辦公解決方案日益受到重視，以及對員工福祉（尤其是在心理健康和工作與生活平衡方面）的日益重視，預計將克服這些挑戰並帶來市場機會。

勞動力管理市場趨勢：

採用數位化和自動化

由於各行各業日益採用數位化和自動化，全球市場正在經歷成長。隨著企業向數位化平台轉型，對高效能人力資源管理的需求也日益成長。企業越來越需要提高營運敏捷性、提升員工生產力並最佳化資源配置。企業越來越認知到透過數位化勞動力管理系統實現精簡流程的價值。透過利用基於雲端的解決方案和行動應用程式等先進技術，企業可以有效地安排排班、監控出勤情況並分配任務，從而減少人工工作量並最大限度地減少錯誤。這種向數位化勞動力管理的轉變不僅提高了整體效率，還有助於節省成本。此外，企業正在積極開展合作夥伴關係和協作，以提供精準的自動化解決方案。例如，2023 年 3 月 27 日，UJET 公司宣布與 Google Cloud 合作推出 UJET WFM。隨著其勞動力管理套件（該套件也可在 Google Cloud Contact Center AI Platform 中使用）的推出，UJET 為聯絡中心產業帶來了全新的商業智慧解決方案。 UJET WFM 提供高度準確的預測、調度和即時遵守監控，以提高遠端聯絡中心代理的效能和整體使用者體驗。

最佳化勞動生產力和成本控制

Strata Decision Technology（Strata）於2023年6月26日推出了即時勞動力管理（RTWM）解決方案，旨在幫助護理領導者實現財務和營運目標。此解決方案為護理領導者提供準確且可操作的資料，以改善領導者與員工之間的溝通。由於注重最佳化勞動力生產力和控制勞動力成本，全球勞動力管理市場正在經歷成長。各組織都在努力實現產出最大化，同時最大限度地降低成本。勞動力管理解決方案的優點在於，它能夠幫助企業根據營運需求調整勞動力資源。這些解決方案有助於準確的需求預測、高效的調度以及對勞動力績效的即時監控。透過確保在適當的時間將合適的人員分配到合適的任務，組織可以提高生產力並減少人員過剩或人員不足的問題。此外，追蹤勞動成本和管理加班的能力有助於控制成本，最終提高獲利能力。

遠距和彈性工作安排的興起

對遠端和彈性工作安排的日益關注，正在推動市場成長。越來越多的組織正在採用遠距工作模式或提供靈活的排班方案，這支持了勞動力管理市場的成長。這種轉變帶來了與勞動力協調、溝通和績效監控相關的各種挑戰。為了應對這些挑戰，企業正在選擇先進的勞動力管理解決方案。這些解決方案支援遠端員工追蹤、任務分配和即時協作，確保無論員工身處何處，都能保持聯繫並高效工作。此外，彈性的工作安排需要動態排班功能，以適應不同的員工偏好和可用性。組織正在投資勞動力管理解決方案，以保持營運效率並賦能其分散式團隊。此外，市場參與者正在透過收購和合作引入新的解決方案，並提供卓越的營運效率。例如，2023年5月30日，領先的勞動力管理 (WFM) 解決方案供應商 WorkAxle 與 SAP 金牌合作夥伴兼人力體驗管理專家 TalenTeam 宣佈建立策略合作夥伴關係。此次合作旨在為歐洲和中東地區的組織提供尖端解決方案，以最佳化勞動力管理流程並提高營運效率。

勞動力管理市場細分：

按解決方案分拆：

  • 缺勤管理
  • 績效管理
  • 勞動力調度
  • 考勤管理
  • 勞動力分析
  • 其他

考勤管理佔大部分市場佔有率

為了實現有效的勞動力管理和高效的資源配置，對準確考勤的需求日益成長，這支撐了市場的成長。企業越來越認知到即時洞察員工出勤模式和生產力水平的重要性。這有助於他們做出明智的決策，最佳化人員配置，並最大限度地減少營運中斷。此外，對用於監控非現場員工、確保問責制和任務完成的解決方案的需求也在成長。此外，生物辨識身份驗證和行動應用程式的整合提高了準確性和便利性。此外，由於對趨勢識別、預測勞動力需求和最佳化排班的需求日益成長，勞動力管理市場價值預計將進一步成長。

按服務分類：

  • 實施服務
  • 支援和維護服務
  • 培訓和教育服務

實施服務細分市場的成長源自於勞動力管理解決方案與現有組織系統無縫整合的需求日益成長。企業正在尋求專業知識，以確保平穩過渡、最佳化流程並根據自身獨特需求客製化解決方案，從而提高營運效率和員工生產力。

勞動力管理系統持續運作的需求日益成長，催生了對支援和維護服務的需求。企業需要及時的故障排除、更新和技術援助，以防止中斷。可靠的支援服務可確保不間斷的營運、資料安全並遵守合規標準。

適當的使用者培訓對於有效使用勞動力管理解決方案的重要性日益凸顯，這推動了培訓和教育服務市場的擴張。全面的培訓使用戶能夠充分利用系統。教育服務使組織能夠適應不斷發展的功能和技術，同時在動態的勞動力管理領域中保持領先地位。

依部署類型細分：

  • 基於雲端
  • 本地

基於雲端的代表領先的細分市場

基於雲端的服務提供無與倫比的可存取性和可擴展性。企業可以透過各種地點和設備輕鬆存取這些解決方案。基於訂閱的解決方案使企業能夠根據需要擴展其勞動力管理功能，而無需大量的前期投入。這種經濟實惠的價格尤其適合中小型企業 (SME)。此外，基於雲端的解決方案提供資料同步和即時更新，確保所有利害關係人都能存取最新資訊。此外，這些解決方案解決了資料隱私和合規性問題，並由強大的網路安全保障措施提供支援。

按組織規模分類：

  • 中小企業
  • 大型企業

大型企業市場主導地位明顯

大型企業擁有複雜的組織結構，需要大量的勞動力來確保精簡營運。此外，大型企業的營運規模要求高效配置包括人力資本在內的資源，以最佳化生產力並控制成本。此外，隨著員工隊伍的成長，遵守複雜的勞動法規變得越來越困難。這增加了對全面解決方案的需求，以便有效地處理法律糾紛。此外，先進技術的結合有助於數據驅動的決策和流程最佳化。

按垂直行業分類：

  • 政府和國防
  • 銀行、金融服務和保險（BFSI）
  • 衛生保健
  • 運輸和物流
  • 電信和IT
  • 消費品和零售
  • 製造業
  • 能源和公用事業
  • 其他

電信和IT主導市場

電信和IT產業需要有效率地管理技能嫻熟的員工隊伍，以滿足不斷變化的需求。此外，將人工智慧 (AI) 和資料分析融入電信和IT員工團隊管理，可提升資源配置、專案規劃和整體效率。此外，該行業對複雜行業法規和勞動法的合規性要求，也催生了對全面員工隊伍管理解決方案的需求，以確保合規並避免法律糾紛。此外，隨著競爭加劇，電信和IT公司正在努力提高員工敬業度和滿意度。

按地區分類：

  • 北美洲
    • 美國
    • 加拿大
  • 亞太地區
    • 中國
    • 日本
    • 印度
    • 韓國
    • 澳洲
    • 印尼
    • 其他
  • 歐洲
    • 德國
    • 法國
    • 英國
    • 義大利
    • 西班牙
    • 俄羅斯
    • 其他
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 其他
  • 中東和非洲

北美引領市場，佔據最大的勞動力管理市場佔有率

該報告還對所有主要區域市場進行了全面分析，包括北美（美國和加拿大）；亞太地區（中國、日本、印度、韓國、澳洲、印尼等）；歐洲（德國、法國、英國、義大利、西班牙、俄羅斯等）；拉丁美洲（巴西、墨西哥等）；以及中東和非洲。報告指出，北美是勞動力管理最大的區域市場。

北美憑藉其在雲端運算和人工智慧等尖端技術的早期應用，在勞動力管理市場中佔據領先地位。這種技術儲備使該地區的企業在最佳化人力資源營運方面佔據優勢。勞動力管理系統可協助企業有效率地配置資源、簡化營運流程並遵守當地勞動法。此外，對數據驅動決策的日益關注也推動了市場的成長。對支援遠端團隊管理（包括任務分配和績效監控）的工具的需求日益成長。此外，該地區的頂級市場參與者正在透過併購和合作來簡化流程。例如，2024年5月3日，美國公司Veriforce收購了Global Worker Pass，這是一款尖端軟體程序，旨在更輕鬆地即時驗證員工的資格和認證。此次收購將增強Veriforce的產品線，並為企業提供完整的國際勞動力管理解決方案。

本報告回答的關鍵問題

  • 2024 年全球勞動力管理市場規模是多少
  • 2025-2033年全球勞動管理市場的預期成長率是多少
  • 推動全球勞動力管理市場的關鍵因素有哪些
  • COVID-19 對全球勞動力管理市場有何影響
  • 根據解決方案，全球勞動力管理市場的分工如何
  • 根據部署類型，全球勞動力管理市場如何分類
  • 根據組織規模，全球勞動力管理市場如何分類
  • 根據垂直產業，全球勞動力管理市場如何分類？
  • 全球勞動力管理市場的主要區域有哪些
  • 10. 全球勞動力管理市場的主要參與者/公司有哪些？

本報告回答的關鍵問題

  • 2024年全球勞動力管理市場規模？ 2025-2033年全球勞動管理市場的預期成長率是多少？
  • 推動全球勞動力管理市場發展的關鍵因素有哪些？
  • COVID-19 對全球勞動力管理市場有何影響？
  • 根據此解決方案，全球勞動力管理市場如何分類？
  • 根據部署類型，全球勞動力管理市場如何分類？
  • 根據組織規模，全球勞動力管理市場如何分類？
  • 全球勞動力管理市場垂直細分如何？
  • 全球勞動力管理市場的關鍵區域有哪些？
  • 全球勞動力管理市場的主要參與者/公司有哪些？

目錄

第1章：前言

第2章：範圍與方法

  • 研究目標
  • 利害關係人
  • 資料來源
    • 主要來源
    • 次要來源
  • 市場評估
    • 自下而上的方法
    • 自上而下的方法
  • 預測方法

第3章：執行摘要

第4章：簡介

  • 概述
  • 主要行業趨勢

第5章：全球勞動力管理市場

  • 市場概覽
  • 市場表現
  • COVID-19的影響
  • 市場預測

第6章：市場區隔：依解決方案

  • 缺勤管理
  • 績效管理
  • 勞動力調度
  • 考勤管理
  • 勞動力分析
  • 其他

第7章：市場區隔：依服務

  • 實施服務
  • 支援和維護服務
  • 培訓和教育服務

第8章：市場區隔：依部署類型

  • 基於雲端
  • 本地

第9章：市場細分：依組織規模

  • 中小企業
  • 大型企業

第10章：市場區隔：依垂直產業

  • 政府和國防
  • 銀行、金融服務和保險（BFSI）
  • 衛生保健
  • 運輸和物流
  • 電信和IT
  • 消費品和零售
  • 製造業
  • 能源和公用事業
  • 其他

第 11 章：市場區隔：按地區

  • 北美洲
    • 美國
    • 加拿大
  • 亞太地區
    • 中國
    • 日本
    • 印度
    • 韓國
    • 澳洲
    • 印尼
    • 其他
  • 歐洲
    • 德國
    • 法國
    • 英國
    • 義大利
    • 西班牙
    • 俄羅斯
    • 其他
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 其他
  • 中東和非洲
    • 市場區隔：依國家

第 12 章：SWOT 分析

  • 概述
  • 優勢
  • 弱點
  • 機會
  • 威脅

第 13 章：價值鏈分析

第 14 章：波特五力分析

  • 概述
  • 買家的議價能力
  • 供應商的議價能力
  • 競爭程度
  • 新進入者的威脅
  • 替代品的威脅

第 15 章：價格指標

第 16 章：競爭格局

  • 市場結構
  • 關鍵參與者
  • 關鍵參與者簡介
    • ADP
    • Atoss Software AG
    • HotSchedules Inc.
    • Huntington Business Systems
    • IBM
    • Kronos Inc.
    • Oracle Corporation
    • Reflexis Systems
    • SAP SE
    • Ultimate Software Group Inc.
    • Verint Systems
    • Workday Inc.
    • WorkForce Software LLC
Product Code: SR112025A2033

The global workforce management market size reached USD 6.5 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 13.4 Billion by 2033, exhibiting a growth rate (CAGR) of 7.93% during 2025-2033. The escalating adoption of digitalization and automation across industries, increasing optimization of workforce productivity and cost control, rising remote and flexible work arrangements, and integration of advanced technologies like data analytics are propelling the market growth.

Workforce Management Market Analysis:

  • Major Market Drivers: The global market is experiencing strong growth, driven by rising preferences for cloud-based solutions and the need for compliance with labor regulations.
  • Key Market Trends: The increasing adoption of digitalization and automation and the rising remote work arrangements in companies are main trends in the market.
  • Geographical Trends: North America exhibits a clear dominance, accounting for the biggest market share owing to the early adoption of cutting-edge technologies.
  • Competitive Landscape: Some of the major market players in the workforce management industry include ADP, Atoss Software AG, HotSchedules Inc., Huntington Business Systems, IBM, Kronos Inc., Oracle Corporation, Reflexis Systems, SAP SE, Ultimate Software Group Inc., Verint Systems, Workday Inc., WorkForce Software LLC, among many others.
  • Challenges and Opportunities: Data privacy and security concerns about sensitive user data represent a key market challenge. Nonetheless, the rising focus on mobile workforce solutions, coupled with the increasing emphasis on employee well-being, particularly around mental health and work-life balance, is projected to overcome these challenges and provide market opportunities.

Workforce Management Market Trends:

Adoption of Digitalization and Automation

The global market is witnessing growth due to the increasing adoption of digitalization and automation across industries. As businesses are transitioning towards digital platforms, the demand for efficient management of human resources is growing. There is a rise in the need to enhance operational agility, improve workforce productivity, and optimize resource allocation. Organizations are recognizing the value of streamlined processes achieved through digital workforce management systems. By leveraging advanced technologies such as cloud-based solutions and mobile applications, businesses can effectively schedule shifts, monitor attendance, and allocate tasks, thereby reducing manual effort and minimizing errors. This transition towards digitized workforce management not only increase overall efficiency but also contributes to cost savings. Furthermore, companies are engaging in partnerships and collaborations to provide accurate and automated solutions. For instance, on 27 March 2023, UJET, Inc., announced UJET WFM, in partnership with Google Cloud. With the launch of its workforce management suite, also natively available within Google Cloud Contact Center AI Platform, UJET introduced new business intelligence solutions for the contact center industry. UJET WFM offers highly accurate forecasting, scheduling, and real time adherence monitoring to improve remote contact center agent performance and overall user experience.

Optimization Of Workforce Productivity and Cost Control

Strata Decision Technology (Strata) launched its Real Time Workforce Management (RTWM) solution on 26 June 2023 that is designed to address the financial and operational goals of nursing leaders. The solution offers nursing leadership with accurate and actionable data to improve communication between leaders and staff. The global workforce management market is experiencing growth because of the focus on optimizing workforce productivity and controlling labor costs. Organizations are striving to achieve maximum output while minimizing expenses. Workforce management solutions benefits in enabling businesses to align labor resources with operational demands. These solutions facilitate accurate demand forecasting, efficient scheduling, and real time monitoring of workforce performance. Organizations can enhance productivity and reduce overstaffing or understaffing issues by ensuring that right people are assigned to the right tasks at the right time. Moreover, the ability to track labor expenses and manage overtime helps control costs, ultimately contributing to improved profitability.

Rise of Remote and Flexible Work Arrangements

The increasing focus on remote and flexible work arrangements is bolstering the market growth. The rising number of organizations are adopting remote work models or offering flexible scheduling options, which is supporting workforce management market growth. This shift possesses various challenges related to workforce coordination, communication, and performance monitoring. To address these challenges, businesses are choosing advanced workforce management solutions. These solutions enable remote employee tracking, task assignment, and real time collaboration, ensuring that regardless of the physical location, the workforce remains connected and productive. Additionally, flexible work arrangements require dynamic scheduling capabilities that accommodate varying employee preferences and availability. Organizations are investing in workforce management solutions to maintain operational efficiency and empower their distributed teams. Besides this, market players are forming acquisitions and partnerships to introduce new solutions and provide superior operational efficiency. For example, on 30 May 2023, WorkAxle, a leading provider of workforce management (WFM) solutions, and TalenTeam, SAP Gold Partner and Human Experience Management expert, announced a strategic partnership. This collaboration aims to empower organizations in Europe and the Middle East with cutting-edge solutions that optimize workforce management processes and drive operational efficiency.

Workforce Management Market Segmentation:

Breakup by Solution:

  • Absence Management
  • Performance Management
  • Workforce Scheduling
  • Time and Attendance Management
  • Workforce Analytics
  • Others

Time and attendance management accounts for the majority of the market share

The rising demand for accurate time and attendance for effective workforce management and efficient resource allocation is supporting the market growth. Organizations are recognizing the importance of real time insights into employee attendance patterns and productivity levels. This enables them to make informed decisions, optimize staffing, and minimize operational disruptions. Additionally, there is an increase in the need for solutions to monitor off-site employees and ensures accountability and task completion. Moreover, the integration of biometric authentication and mobile applications enhances accuracy and convenience. Besides this, workforce management market value is projected to further increase due to the rising need to identify trends, forecast labor needs, and optimize schedules.

Breakup by Service:

  • Implementation Services
  • Support and Maintenance Services
  • Training and Education Services

The growth of the implementation services segment is propelled by the increasing demand for seamless integration of workforce management solutions into existing organizational systems. Businesses are seeking expertise to ensure a smooth transition, optimize processes, and customize solutions to their unique needs in order to enhance operational efficiency and workforce productivity.

The rising need for continuous functionality of workforce management systems is catalyzing the demand for support and maintenance services. Organizations require timely troubleshooting, updates, and technical assistance to prevent disruptions. Reliable support services ensure uninterrupted operations, data security, and adherence to compliance standards.

The understanding of the importance of appropriate user training for the efficient use of workforce management solutions is driving the expansion of the training and education services market. Thorough training gives users the abilities to make the most out of the system. Education services allow organizations to adapt to evolving features and technologies while staying ahead in the dynamic workforce management landscape.

Breakup by Deployment Type:

  • Cloud-based
  • On-premises

Cloud-based represents the leading market segment

Cloud-based services offer unmatched accessibility and scalability. These solutions are easily accessible to organizations from a variety of locations and devices. Subscription-based solutions offer organizations the option to extend their workforce management capabilities as needed, all without requiring large upfront commitments. This affordability is especially suitable to small and medium-sized businesses (SMEs). Moreover, cloud-based solutions offer data synchronization and real time updates, guaranteeing that all stakeholders access the latest information. Furthermore, these solutions address issues regarding data privacy and compliance and are supported by strong cybersecurity safeguards.

Breakup by Organization Size:

  • Small and Medium-sized Enterprises (SMEs)
  • Large Enterprises

Large enterprises exhibit a clear dominance in the market

Large enterprises have complex organizational structures and requires extensive workforce to ensure streamlined operations. Moreover, the scale of operations in large enterprises demands efficient allocation of resources including human capital as to optimize productivity and control costs. Furthermore, as the workforce grows, it is getting harder to comply with complex labor rules and regulations. This is increasing the need for comprehensive solutions to efficiently handle legal complications. Additionally, the incorporation of state-of-the-art technologies facilitates data-driven decision-making and process optimization.

Breakup by Vertical:

  • Government and Defense
  • Banking, Financial Services, and Insurance (BFSI)
  • Healthcare
  • Transportation and Logistics
  • Telecom and IT
  • Consumer Goods and Retail
  • Manufacturing
  • Energy and Utilities
  • Others

Telecom and IT dominate the market

The telecom and IT necessitate efficient management of a skilled workforce to meet dynamic demands. Additionally, the integration of artificial intelligence (AI) and data analytics into telecom and IT workforce management enhances resource allocation, project planning, and overall efficiency. Furthermore, the sector's reliance on compliance with intricate industry regulations and labor laws is catalyzing the demand for comprehensive workforce management solutions to ensure adherence and avoid legal complications. Besides this, as competition intensifies, telecom and IT companies are seeking to optimize employee engagement and satisfaction.

Breakup by Region:

  • North America
    • United States
    • Canada
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Russia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa

North America leads the market, accounting for the largest workforce management market share

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America represents the largest regional market for workforce management.

North America leads in the workforce management market due to its early adoption of cutting-edge technologies like cloud computing and AI. This technological preparedness gives businesses in the region an advantage in optimizing HR operations. Workforce management systems help organizations allocate resources efficiently, streamline operations, and comply with local labor laws. In addition, the rising focus on data-driven decision-making is impelling the market growth. There is an increase in the demand for tools that enable remote team management including task assignment and performance monitoring. Furthermore, top market players in the region are engaging in mergers and acquisitions (M&As) and partnerships to streamline processes. For instance, on 3 May 2024, the US-based corporation Veriforce acquired Global Worker Pass, a cutting-edge software program made to make it easier to instantly validate workers' qualifications and certifications in real time. The acquisition will enhance Veriforce's product line and provide businesses with a complete labor management solution for their international workforce.

Competitive Landscape:

  • The market research report has also provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the major market players in the workforce management industry include ADP, Atoss Software AG, HotSchedules Inc., Huntington Business Systems, IBM, Kronos Inc., Oracle Corporation, Reflexis Systems, SAP SE, Ultimate Software Group Inc., Verint Systems, Workday Inc., WorkForce Software LLC.
  • Leading companies in the industry are providing creative solutions to meet the changing demands of various industries. To improve workforce optimization, they are making investments in state-of-the-art platforms like cloud integration and AI-driven analytics. Customization and personalization of solutions are also becoming more popular as businesses look for solutions that are specifically designed to meet their workforce management needs. Additionally, strategic alliances and partnerships are helping businesses to grow their product lines and enter new markets. For instance, on 31 January 2023, Accenture and UKG partnered with Ardent Health Services in enhancing worker agility and visibility throughout its network of 200 care sites and 30 hospitals. In order to empower frontline workers with more flexible scheduling options that enhance work-life experiences, Ardent is revolutionizing workforce operations.

Key Questions Answered in This Report

  • 1.What was the size of the global workforce management market in 2024?
  • 2.What is the expected growth rate of the global workforce management market during 2025-2033?
  • 3.What are the key factors driving the global workforce management market?
  • 4.What has been the impact of COVID-19 on the global workforce management market?
  • 5.What is the breakup of the global workforce management market based on the solution?
  • 6.What is the breakup of the global workforce management market based on the deployment type?
  • 7.What is the breakup of the global workforce management market based on organization size?
  • 8.What is the breakup of the global workforce management market based on the vertical?
  • 9.What are the key regions in the global workforce management market?
  • 10.Who are the key players/companies in the global workforce management market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Workforce Management Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Solution

  • 6.1 Absence Management
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Performance Management
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast
  • 6.3 Workforce Scheduling
    • 6.3.1 Market Trends
    • 6.3.2 Market Forecast
  • 6.4 Time and Attendance Management
    • 6.4.1 Market Trends
    • 6.4.2 Market Forecast
  • 6.5 Workforce Analytics
    • 6.5.1 Market Trends
    • 6.5.2 Market Forecast
  • 6.6 Others
    • 6.6.1 Market Trends
    • 6.6.2 Market Forecast

7 Market Breakup by Service

  • 7.1 Implementation Services
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Support and Maintenance Services
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast
  • 7.3 Training and Education Services
    • 7.3.1 Market Trends
    • 7.3.2 Market Forecast

8 Market Breakup by Deployment Type

  • 8.1 Cloud-based
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 On-premises
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9 Market Breakup by Organization Size

  • 9.1 Small and Medium-sized Enterprises (SMEs)
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 Large Enterprises
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast

10 Market Breakup by Vertical

  • 10.1 Government and Defense
    • 10.1.1 Market Trends
    • 10.1.2 Market Forecast
  • 10.2 Banking, Financial Services, and Insurance (BFSI)
    • 10.2.1 Market Trends
    • 10.2.2 Market Forecast
  • 10.3 Healthcare
    • 10.3.1 Market Trends
    • 10.3.2 Market Forecast
  • 10.4 Transportation and Logistics
    • 10.4.1 Market Trends
    • 10.4.2 Market Forecast
  • 10.5 Telecom and IT
    • 10.5.1 Market Trends
    • 10.5.2 Market Forecast
  • 10.6 Consumer Goods and Retail
    • 10.6.1 Market Trends
    • 10.6.2 Market Forecast
  • 10.7 Manufacturing
    • 10.7.1 Market Trends
    • 10.7.2 Market Forecast
  • 10.8 Energy and Utilities
    • 10.8.1 Market Trends
    • 10.8.2 Market Forecast
  • 10.9 Others
    • 10.9.1 Market Trends
    • 10.9.2 Market Forecast

11 Market Breakup by Region

  • 11.1 North America
    • 11.1.1 United States
      • 11.1.1.1 Market Trends
      • 11.1.1.2 Market Forecast
    • 11.1.2 Canada
      • 11.1.2.1 Market Trends
      • 11.1.2.2 Market Forecast
  • 11.2 Asia Pacific
    • 11.2.1 China
      • 11.2.1.1 Market Trends
      • 11.2.1.2 Market Forecast
    • 11.2.2 Japan
      • 11.2.2.1 Market Trends
      • 11.2.2.2 Market Forecast
    • 11.2.3 India
      • 11.2.3.1 Market Trends
      • 11.2.3.2 Market Forecast
    • 11.2.4 South Korea
      • 11.2.4.1 Market Trends
      • 11.2.4.2 Market Forecast
    • 11.2.5 Australia
      • 11.2.5.1 Market Trends
      • 11.2.5.2 Market Forecast
    • 11.2.6 Indonesia
      • 11.2.6.1 Market Trends
      • 11.2.6.2 Market Forecast
    • 11.2.7 Others
      • 11.2.7.1 Market Trends
      • 11.2.7.2 Market Forecast
  • 11.3 Europe
    • 11.3.1 Germany
      • 11.3.1.1 Market Trends
      • 11.3.1.2 Market Forecast
    • 11.3.2 France
      • 11.3.2.1 Market Trends
      • 11.3.2.2 Market Forecast
    • 11.3.3 United Kingdom
      • 11.3.3.1 Market Trends
      • 11.3.3.2 Market Forecast
    • 11.3.4 Italy
      • 11.3.4.1 Market Trends
      • 11.3.4.2 Market Forecast
    • 11.3.5 Spain
      • 11.3.5.1 Market Trends
      • 11.3.5.2 Market Forecast
    • 11.3.6 Russia
      • 11.3.6.1 Market Trends
      • 11.3.6.2 Market Forecast
    • 11.3.7 Others
      • 11.3.7.1 Market Trends
      • 11.3.7.2 Market Forecast
  • 11.4 Latin America
    • 11.4.1 Brazil
      • 11.4.1.1 Market Trends
      • 11.4.1.2 Market Forecast
    • 11.4.2 Mexico
      • 11.4.2.1 Market Trends
      • 11.4.2.2 Market Forecast
    • 11.4.3 Others
      • 11.4.3.1 Market Trends
      • 11.4.3.2 Market Forecast
  • 11.5 Middle East and Africa
    • 11.5.1 Market Trends
    • 11.5.2 Market Breakup by Country
    • 11.5.3 Market Forecast

12 SWOT Analysis

  • 12.1 Overview
  • 12.2 Strengths
  • 12.3 Weaknesses
  • 12.4 Opportunities
  • 12.5 Threats

13 Value Chain Analysis

14 Porters Five Forces Analysis

  • 14.1 Overview
  • 14.2 Bargaining Power of Buyers
  • 14.3 Bargaining Power of Suppliers
  • 14.4 Degree of Competition
  • 14.5 Threat of New Entrants
  • 14.6 Threat of Substitutes

15 Price Indicators

16 Competitive Landscape

  • 16.1 Market Structure
  • 16.2 Key Players
  • 16.3 Profiles of Key Players
    • 16.3.1 ADP
      • 16.3.1.1 Company Overview
      • 16.3.1.2 Product Portfolio
      • 16.3.1.3 Financials
      • 16.3.1.4 SWOT Analysis
    • 16.3.2 Atoss Software AG
      • 16.3.2.1 Company Overview
      • 16.3.2.2 Product Portfolio
      • 16.3.2.3 Financials
    • 16.3.3 HotSchedules Inc.
      • 16.3.3.1 Company Overview
      • 16.3.3.2 Product Portfolio
    • 16.3.4 Huntington Business Systems
      • 16.3.4.1 Company Overview
      • 16.3.4.2 Product Portfolio
    • 16.3.5 IBM
      • 16.3.5.1 Company Overview
      • 16.3.5.2 Product Portfolio
      • 16.3.5.3 Financials
      • 16.3.5.4 SWOT Analysis
    • 16.3.6 Kronos Inc.
      • 16.3.6.1 Company Overview
      • 16.3.6.2 Product Portfolio
    • 16.3.7 Oracle Corporation
      • 16.3.7.1 Company Overview
      • 16.3.7.2 Product Portfolio
      • 16.3.7.3 Financials
      • 16.3.7.4 SWOT Analysis
    • 16.3.8 Reflexis Systems
      • 16.3.8.1 Company Overview
      • 16.3.8.2 Product Portfolio
    • 16.3.9 SAP SE
      • 16.3.9.1 Company Overview
      • 16.3.9.2 Product Portfolio
      • 16.3.9.3 Financials
      • 16.3.9.4 SWOT Analysis
    • 16.3.10 Ultimate Software Group Inc.
      • 16.3.10.1 Company Overview
      • 16.3.10.2 Product Portfolio
      • 16.3.10.3 SWOT Analysis
    • 16.3.11 Verint Systems
      • 16.3.11.1 Company Overview
      • 16.3.11.2 Product Portfolio
      • 16.3.11.3 Financials
      • 16.3.11.4 SWOT Analysis
    • 16.3.12 Workday Inc.
      • 16.3.12.1 Company Overview
      • 16.3.12.2 Product Portfolio
      • 16.3.12.3 Financials
      • 16.3.12.4 SWOT Analysis
    • 16.3.13 WorkForce Software LLC
      • 16.3.13.1 Company Overview
      • 16.3.13.2 Product Portfolio

List of Figures

  • Figure 1: Global: Workforce Management Market: Major Drivers and Challenges
  • Figure 2: Global: Workforce Management Market: Sales Value (in Billion USD), 2019-2024
  • Figure 3: Global: Workforce Management Market: Breakup by Solution (in %), 2024
  • Figure 4: Global: Workforce Management Market: Breakup by Service (in %), 2024
  • Figure 5: Global: Workforce Management Market: Breakup by Deployment Type (in %), 2024
  • Figure 6: Global: Workforce Management Market: Breakup by Organization Size (in %), 2024
  • Figure 7: Global: Workforce Management Market: Breakup by Vertical (in %), 2024
  • Figure 8: Global: Workforce Management Market: Breakup by Region (in %), 2024
  • Figure 9: Global: Workforce Management Market Forecast: Sales Value (in Billion USD), 2025-2033
  • Figure 10: Global: Workforce Management (Absence Management) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 11: Global: Workforce Management (Absence Management) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 12: Global: Workforce Management (Performance Management) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 13: Global: Workforce Management (Performance Management) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 14: Global: Workforce Management (Workforce Scheduling) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 15: Global: Workforce Management (Workforce Scheduling) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 16: Global: Workforce Management (Time and Attendance Management) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 17: Global: Workforce Management (Time and Attendance Management) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 18: Global: Workforce Management (Workforce Analytics) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 19: Global: Workforce Management (Workforce Analytics) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 20: Global: Workforce Management (Others) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 21: Global: Workforce Management (Others) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 22: Global: Workforce Management (Implementation Services) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 23: Global: Workforce Management (Implementation Services) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 24: Global: Workforce Management (Support and Maintenance Services) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 25: Global: Workforce Management (Support and Maintenance Services) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 26: Global: Workforce Management (Training and Education Services) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 27: Global: Workforce Management (Training and Education Services) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 28: Global: Workforce Management (Cloud-based) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 29: Global: Workforce Management (Cloud-based) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 30: Global: Workforce Management (On-premises) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 31: Global: Workforce Management (On-premises) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 32: Global: Workforce Management (Small and Medium-sized Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 33: Global: Workforce Management (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 34: Global: Workforce Management (Large Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 35: Global: Workforce Management (Large Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 36: Global: Workforce Management (Government and Defense) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 37: Global: Workforce Management (Government and Defense) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 38: Global: Workforce Management (Banking, Financial Services, and Insurance) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 39: Global: Workforce Management (Banking, Financial Services, and Insurance) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 40: Global: Workforce Management (Healthcare) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 41: Global: Workforce Management (Healthcare) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 42: Global: Workforce Management (Transportation and Logistics) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 43: Global: Workforce Management (Transportation and Logistics) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 44: Global: Workforce Management (Telecom and IT) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 45: Global: Workforce Management (Telecom and IT) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 46: Global: Workforce Management (Consumer Goods and Retail) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 47: Global: Workforce Management (Consumer Goods and Retail) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 48: Global: Workforce Management (Manufacturing) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 49: Global: Workforce Management (Manufacturing) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 50: Global: Workforce Management (Energy and Utilities) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 51: Global: Workforce Management (Energy and Utilities) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 52: Global: Workforce Management (Others) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 53: Global: Workforce Management (Others) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 54: North America: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 55: North America: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 56: United States: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 57: United States: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 58: Canada: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 59: Canada: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 60: Asia Pacific: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 61: Asia Pacific: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 62: China: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 63: China: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 64: Japan: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 65: Japan: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 66: India: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 67: India: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 68: South Korea: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 69: South Korea: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 70: Australia: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 71: Australia: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 72: Indonesia: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 73: Indonesia: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 74: Others: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 75: Others: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 76: Europe: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 77: Europe: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 78: Germany: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 79: Germany: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 80: France: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 81: France: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 82: United Kingdom: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 83: United Kingdom: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 84: Italy: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 85: Italy: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 86: Spain: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 87: Spain: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 88: Russia: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 89: Russia: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 90: Others: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 91: Others: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 92: Latin America: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 93: Latin America: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 94: Brazil: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 95: Brazil: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 96: Mexico: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 97: Mexico: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 98: Others: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 99: Others: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 100: Middle East and Africa: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 101: Middle East and Africa: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 102: Global: Workforce Management Industry: SWOT Analysis
  • Figure 103: Global: Workforce Management Industry: Value Chain Analysis
  • Figure 104: Global: Workforce Management Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Workforce Management Market: Key Industry Highlights, 2024 and 2033
  • Table 2: Global: Workforce Management Market Forecast: Breakup by Solution (in Million USD), 2025-2033
  • Table 3: Global: Workforce Management Market Forecast: Breakup by Service (in Million USD), 2025-2033
  • Table 4: Global: Workforce Management Market Forecast: Breakup by Deployment Type (in Million USD), 2025-2033
  • Table 5: Global: Workforce Management Market Forecast: Breakup by Organization Size (in Million USD), 2025-2033
  • Table 6: Global: Workforce Management Market Forecast: Breakup by Vertical (in Million USD), 2025-2033
  • Table 7: Global: Workforce Management Market Forecast: Breakup by Region (in Million USD), 2025-2033
  • Table 8: Global: Workforce Management Market: Competitive Structure
  • Table 9: Global: Workforce Management Market: Key Players