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商品編碼

1738510

全球勞動力管理市場規模（按類型、應用程式、最終用戶、區域覆蓋範圍和預測）

Global Workforce Management Market Size By Type (Solution, Services), By Application (Large Enterprise, Small And Medium Enterprise), By End User (BFSI, Retail And e- Commerce), By Geographic Scope And Forecast

出版日期: 2025年05月12日 | 出版商:

Verified Market Research | 英文 202 Pages | 商品交期: 2-3個工作天內

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簡介目錄

勞動力管理市場規模與預測

預計勞動力管理市場規模在 2024 年將達到 76.9 億美元，到 2032 年將達到 126.3 億美元，2026 年至 2032 年的複合年成長率為 7.06%。

全球勞動力管理 (WFM) 是指組織用來最佳化員工生產力的策略方法，確保在適當的時間擁有適當數量且具備適當技能的員工。
其應用範圍涵蓋管理龐大且多樣化勞動力至關重要的行業，包括醫療保健、零售、金融和製造業。
展望未來，WFM 將擴大利用人工智慧、自動化和高級分析來增強決策能力、靈活性以及對混合和遠端工作模式的適應性。

全球勞動力管理市場動態

影響全球勞動力管理市場的關鍵市場動態是：

關鍵市場促進因素

遠距辦公與混合辦公模式的興起：新冠疫情加速了遠距辦公模式的轉變，導致對工作時間管理 (WFM) 解決方案的需求激增。根據美國政府2023年發布的勞工報告，58%的員工將可以選擇兼職遠距辦公，因此需要靈活的勞動力管理工具來應對排班和時間追蹤方面的挑戰。
更重視員工生產力：企業正在投資WFM，以提高員工效率並降低人事費用。美國勞工統計局 (BLS) 的數據顯示，有效管理員工團隊的公司生產力提高了20%，凸顯了WFM解決方案帶來的經濟效益。
自動化和人工智慧的採用日益增加：自動化和人工智慧主導的勞動力資源管理 (WFM) 系統正在透過改進的排班最佳化和預測能力，徹底改變勞動力規劃。國際數據公司 (IDC) 預測，到 2025 年，65% 的大型企業將採用基於人工智慧的勞動力管理解決方案，這將進一步推動其應用。
遵守勞動法規：隨著勞動法日益嚴格，企業紛紛採用勞動力管理 (WFM) 工具，以確保員工遵守有關工作時間、加班和休息的規定。例如，在歐盟，為遵守《工作時間指令》，70% 的企業已採用勞動力管理技術，以避免法律處罰和罰款。

主要問題

資料隱私和安全問題：WFM 解決方案處理敏感的員工資訊，引發對資料外洩以及遵守《一般資料保護規則》（GDPR）和《加州消費者隱私法案》（CCPA）等資料保護條例的擔憂。
與舊有系統的整合：許多公司難以將現代 WFM 工具與舊系統整合，導致營運效率低並阻礙其 WFM 解決方案的有效性。
抵制變革：員工和經理可能會因為不熟悉或擔心加強監控而拒絕採用新的 WFM 技術，這可能會減慢採用進程。
管理全球勞動力的複雜性：管理地理上分散的勞動力增加了勞動法、時區、文化差異等的複雜性，使得在跨國企業中標準化 WFM 方法變得困難。

主要趨勢

人工智慧和預測分析：人工智慧和機器學習的採用正在透過實現預測調度、最佳化勞動力分配和利用即時數據改進決策來改變 WFM。
專注於員工體驗：使用 WFM 解決方案透過提供輪班交換、彈性排班和即時回饋等自助服務工具來增強員工社會福利，幫助留住人才，這種趨勢日益成長。
雲端基礎的WFM 解決方案：由於其可擴展性、易於存取和成本效益，向雲端基礎的WFM 平台的轉變正在加速，使公司能夠降低基礎設施成本，同時獲得即時勞動力可視性。
與人力資源和工資系統整合：WFM 解決方案與人力資源 (HR) 和薪資核算系統高度整合，以簡化從考勤到薪資核算的端到端勞動力管理流程，並提高業務效率。

Global Workforce Management (WFM) refers to the strategic approach used by organizations to optimize employee productivity, ensuring the right number of staff with the right skills are in place at the right time.
Its applications span industries such as healthcare, retail, finance, and manufacturing, where managing large, diverse workforces is critical.
In the future, WFM is expected to increasingly leverage AI, automation, and advanced analytics, enhancing decision-making, flexibility, and adaptation to hybrid and remote work models.

Global Workforce Management Market Dynamics

The key market dynamics that are shaping the global Workforce Management Market include:

Key Market Drivers:

Rise in Remote and Hybrid Work Models: The shift to remote work, accelerated by the COVID-19 pandemic, has created a surge in demand for WFM solutions. According to a 2023 U.S. government labor report, 58% of employees have the option to work remotely part-time, necessitating flexible workforce management tools to handle scheduling and time-tracking challenges.
Increased Focus on Employee Productivity: Organizations are investing in WFM to boost employee efficiency and reduce labor costs. Data from the Bureau of Labor Statistics (BLS) reveals that companies that effectively manage their workforce see 20% higher productivity rates, highlighting the financial benefits of WFM solutions.
Growing Adoption of Automation and AI: Automation and AI-driven WFM systems are revolutionizing workforce planning by optimizing scheduling and improving predictive capabilities. The International Data Corporation (IDC) projects that by 2025, 65% of large enterprises will incorporate AI-based workforce management solutions, driving further adoption.
Compliance with Labor Regulations: As labor laws become more stringent, companies are turning to WFM tools to ensure compliance with regulations related to employee hours, overtime, and breaks. In the European Union, for instance, compliance with the Working Time Directive has pushed 70% of businesses to adopt workforce management technologies to avoid legal penalties and fines.

Key Challenges:

Data Privacy and Security Concerns: As WFM solutions handle sensitive employee information, there is a growing concern over data breaches and compliance with data protection regulations like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Integration with Legacy Systems: Many organizations struggle to integrate modern WFM tools with outdated systems, leading to operational inefficiencies and hindering the effectiveness of WFM solutions.
Resistance to Change: Employees and managers may resist adopting new WFM technologies due to lack of familiarity or fear of increased monitoring, which can slow down the implementation process.
Complexity in Global Workforce Management: Managing a geographically dispersed workforce with varying labor laws, time zones, and cultural differences adds complexity, making it difficult to standardize WFM practices across multinational operations.

Key Trends:

AI and Predictive Analytics: The adoption of AI and machine learning is transforming WFM by enabling predictive scheduling, optimizing labor allocation, and improving decision-making based on real-time data.
Increased Focus on Employee Experience: There is a growing trend to use WFM solutions to enhance employee well-being, offering self-service tools for shift swaps, flexible scheduling, and real-time feedback, which helps in retaining talent.
Cloud-based WFM Solutions: The shift towards cloud-based WFM platforms is accelerating due to their scalability, ease of access, and cost-effectiveness, with companies reducing infrastructure costs while gaining real-time workforce visibility.
Integration with HR and Payroll Systems: WFM solutions are increasingly being integrated with Human Resources (HR) and payroll systems to streamline end-to-end workforce management processes, from attendance tracking to payroll calculations, fostering greater operational efficiency.

Global Workforce Management Market Regional Analysis

Here is a more detailed regional analysis of the global Workforce Management Market:

North America:

North America holds a dominant position in the global Workforce Management Market, driven by widespread adoption of advanced technologies across industries. The presence of major workforce management software providers, such as ADP and Kronos, combined with a strong emphasis on enhancing operational efficiency and employee productivity, significantly contributes to this dominance. The region's well-established IT infrastructure and increasing demand for cloud-based workforce solutions further bolster market growth. In 2023, North America accounted for over 40% of the global Workforce Management Market share, according to industry reports.
Moreover, the growing focus on compliance with labor regulations and the adoption of flexible work models, such as remote and hybrid work, have heightened the need for workforce management solutions. Companies are increasingly investing in automation, artificial intelligence, and predictive analytics to optimize scheduling, attendance, and performance management.

Asia Pacific:

Asia Pacific is the fastest-growing region in the global Workforce Management Market, driven by the rapid digital transformation across emerging economies like China, India, and Southeast Asian countries. The growing emphasis on streamlining workforce operations in industries such as IT, retail, and manufacturing is propelling the demand for workforce management solutions. Governments in the region are also investing heavily in digital initiatives, such as India's Digital India campaign, which encourages companies to adopt automated workforce management systems. The market in Asia Pacific is projected to grow at a compound annual growth rate (CAGR) of over 12% from 2023 to 2028.
The region's increasing reliance on mobile workforce management solutions, combined with the growing adoption of cloud-based platforms, is also fueling growth. Businesses are leveraging these technologies to manage distributed and remote workforces effectively.

Global Workforce Management Market: Segmentation Analysis

The Global Workforce Management Market is segmented on the basis of Type, Application, End User, and Geography.

Workforce Management Market, By Type

Solution
Services

Based on Type, The market is segmented into Solution and Services. The Software Segment dominates, driven by the widespread adoption of automated scheduling, time tracking, and predictive analytics solutions across industries. However, the services segment is the fastest-growing, fueled by rising demand for consulting, implementation, and support services to ensure seamless integration of WFM systems and effective customization.

Workforce Management Market, By Application

Large Enterprise
Small And Medium Enterprise

Based on Application, The market is segmented into Large Enterprise and Small and Medium Enterprise. The Large Enterprise segment dominates due to its extensive resources, complex workforce needs, and ability to invest in advanced WFM solutions. However, the Small and Medium Enterprise (SME) segment is the fastest-growing, driven by the increasing adoption of cloud-based WFM solutions that offer affordability and scalability.

Workforce Management Market, By End User

BFSI
Retail and e-Commerce
Healthcare and Government
IT & Telecom Hospitals

Based on End User, The Global Workforce Management Market is segmented into BFSI, Retail and e-Commerce, Healthcare and Government, and IT & Telecom. The Banking, Financial Services, and Insurance (BFSI) is the dominating segment due to its high demand for compliance and regulatory adherence, which necessitates sophisticated workforce solutions. However, the fastest-growing segment is the Retail and E-Commerce sector, driven by the increasing need for flexible scheduling and efficient labor management to handle fluctuating consumer demands and seasonal spikes.

Workforce Management Market, By Geography

North America
Europe
Asia Pacific
Rest of the World

Based on Geography, The Global Workforce Management Market are segmented into North America, Europe, Asia Pacific, and Rest of World. North America holds a dominant position in the global Workforce Management Market, driven by widespread adoption of advanced technologies across industries. Asia Pacific is the fastest-growing region, driven by the rapid digital transformation across emerging economies like China, India, and Southeast Asian countries.

Key Players

The "Global Workforce Management Market" study report will provide valuable insight with an emphasis on the global market. The major players in the market ADP, LLC., IBM Corporation, Oracle Corporation, SAP SE, SumTotal Systems, LLC., Workday, Inc., & WorkForce Software, LLC.

Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with its product benchmarking and SWOT analysis.

Global Workforce Management Market: Recent Developments
In August 2023 UKG, a major player in workforce management, acquired Ascentis to enhance its portfolio of workforce management and human capital solutions.
In July 2023 ADP launched new mobile features that enable real-time insights into workforce data, making it easier for managers to track performance, attendance, and compliance.
In June 2023 Ceridian announced a partnership with Microsoft to integrate its Dayforce platform into Microsoft's cloud solutions.

1 INTRODUCTION TO WORKFORCE MANAGEMENT MARKET

1.1 Overview of the Market
1.2 Scope of Report
1.3 Assumptions

2 EXECUTIVE SUMMARY

3 RESEARCH METHODOLOGY OF VERIFIED MARKET RESEARCH

3.1 Data Mining
3.2 Validation
3.3 Primary Interviews
3.4 List of Data Sources

4 WORKFORCE MANAGEMENT MARKET OUTLOOK

4.1 Overview
4.2 Market Dynamics
- 4.2.1 Drivers
- 4.2.2 Restraints
- 4.2.3 Opportunities
4.3 Porters Five Force Model
4.4 Value Chain Analysis

5 WORKFORCE MANAGEMENT MARKET, BY TYPE

5.1 Overview
5.2 Solution
5.3 Services

6 WORKFORCE MANAGEMENT MARKET, BY APPLICATION

6.1 Overview
6.2 Large Enterprises
6.3 Small and Medium Enterprises

7 WORKFORCE MANAGEMENT MARKET, BY END USER

7.1 Overview
7.2 BFSI
7.3 Retail and e-Commerce
7.4 Healthcare and Government
7.5 IT & Telecom

8 WORKFORCE MANAGEMENT MARKET, BY GEOGRAPHY

8.1 Overview
8.2 North America
- 8.2.1 U.S.
- 8.2.2 Canada
- 8.2.3 Mexico
8.3 Europe
- 8.3.1 Germany
- 8.3.2 U.K.
- 8.3.3 France
- 8.3.4 Rest of Europe
8.4 Asia Pacific
- 8.4.1 China
- 8.4.2 Japan
- 8.4.3 India
- 8.4.4 Rest of Asia Pacific
8.5 Rest of the World
- 8.5.1 Latin America
- 8.5.2 Middle East and Africa

9 WORKFORCE MANAGEMENT MARKET COMPETITIVE LANDSCAPE

9.1 Overview
9.2 Company Market Ranking
9.3 Key Development Strategies

10 COMPANY PROFILES

10.1 ADP, LLC.
- 10.1.1 Overview
- 10.1.2 Financial Performance
- 10.1.3 Product Outlook
- 10.1.4 Key Developments
10.2 IBM Corporation
- 10.2.1 Overview
- 10.2.2 Financial Performance
- 10.2.3 Product Outlook
- 10.2.4 Key Developments
10.3 Oracle Corporation
- 10.3.1 Overview
- 10.3.2 Financial Performance
- 10.3.3 Product Outlook
- 10.3.4 Key Developments
10.4 SAP SE
- 10.4.1 Overview
- 10.4.2 Financial Performance
- 10.4.3 Product Outlook
- 10.4.4 Key Developments
10.5 SumTotal Systems, LLC.
- 10.5.1 Overview
- 10.5.2 Financial Performance
- 10.5.3 Product Outlook
- 10.5.4 Key Developments
10.6 Workday, Inc.
- 10.6.1 Overview
- 10.6.2 Financial Performance
- 10.6.3 Product Outlook
- 10.6.4 Key Development
10.7 WorkForce Software, LLC
- 10.7.1 Overview
- 10.7.2 Financial Performance
- 10.7.3 Product Outlook
- 10.7.4 Key Developments