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市場調查報告書
商品編碼
1758114

全球對話商務市場

Conversational Commerce
出版日期: | 出版商: Global Industry Analysts, Inc. | 英文 201 Pages | 商品交期: 最快1-2個工作天內

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※ 本網頁內容可能與最新版本有所差異。詳細情況請與我們聯繫。

簡介目錄

預計到 2030 年全球對話商務市場規模將達到 569 億美元

全球對話式商務市場規模預計在2024年為172億美元，預計到2030年將達到569億美元，在2024-2030年的分析期內，複合年成長率為22.1%。聊天機器人是本報告分析的細分市場之一，預計其複合年成長率為19.9%，到分析期結束時將達到329億美元。智慧虛擬助理細分市場在分析期間的複合年成長率預計為25.6%。

美國市場預計將達到 45 億美元，中國市場複合年成長率將達到 21.0%

美國對話式商務市場規模預估2024年達到45億美元。預計到2030年，作為世界第二大經濟體的中國市場規模將達到88億美元，在2024-2030年的分析期間內，複合年成長率為21.0%。其他值得關注的區域市場包括日本和加拿大，預計在分析期間內，這兩個市場的複合年成長率分別為19.9%和19.3%。在歐洲，預計德國市場的複合年成長率約為15.4%。

全球對話商務市場－主要趨勢與促進因素摘要

對話商務如何重新定義數位購物體驗

對話式商務正在重塑消費者與品牌的互動方式，將通訊平台、語音助理和人工智慧聊天機器人融入線上購物體驗中。用戶不再只是瀏覽靜態產品列表，而是透過 WhatsApp、Facebook Messenger、微信以及 Alexa 和 Google Assistant 等語音平台與商家進行即時互動對話。這些互動個人化、即時，並深入融入客戶偏好的數位環境，不僅提供產品發現，還可透過單一對話介面完成付款、支援和再次下單等操作。

對話式商務的獨特之處在於，它能夠在數位生態系統中模擬店內購物的個人化體驗。消費者可以查詢商品庫存，根據過往行為獲得產品推薦，並輕鬆完成金融服務或奢侈品等複雜的購買流程。這些流暢的體驗能夠提升參與度，減少決策阻力，並且通常能夠帶來比傳統電商介面更高的轉換率。

人工智慧和通訊平台如何為這個新零售領域提供動力？

人工智慧是對話式商務的核心，能夠實現智慧、情境感知的回應和決策支援。自然語言處理 (NLP) 和機器學習使聊天機器人和虛擬助理能夠解讀使用者意圖、推薦相關產品並處理售後諮詢。隨著時間的推移，這些系統會根據客戶互動不斷最佳化回應，打造更個人化和更​​有效率的購物體驗。

無論是公共平台還是專有平台，通訊平台都是這些對話得以進行的基礎設施。與支付閘道器、庫存資料庫和 CRM 系統的整合，實現了聊天視窗內無縫的端到端商務。例如，瀏覽護膚產品的用戶可以收到成分推薦、完成交易並接收配送更新。這些功能正在將通訊應用程式轉變為提供全方位服務的零售環境，尤其是在行動優先的市場中，消費者在通訊應用程式上花費的時間比在傳統網站上花費的時間更多。

哪些產業使用案例和消費者細分正在推動採用？

對話式商務已廣泛應用於時尚、美妝、電子、銀行和外送等產業。 DTC品牌正利用對話式商務提供即時聊天支援和促銷推播，以減少購物車放棄率。在食品飲料行業，聊天機器人允許用戶重新訂購心儀商品、客製化餐點和預訂外帶。金融機構也正在利用對話式介面，為數位優先客戶提供帳戶存取、個人化理財建議和小額投資選項。

這種方式尤其吸引那些注重即時滿足、個人化服務和數位化便利的年輕一代、行動原生消費者。 Z世代和千禧世代是聊天購物最活躍的用戶，而老年消費者則擴大接受語音購物，因為它無需動手即可完成。在亞洲和拉丁美洲市場，語音購物的普及速度正在加快，這在很大程度上得益於微信、LINE和KakaoTalk等超級應用的主導地位。這種區域差異凸顯了在地化對話策略和平台夥伴關係對於進入新市場的品牌的重要性。

哪些因素推動了對話商務市場的成長？

對話式商務市場的成長源自於多種趨勢的融合，這些趨勢植根於行動優先的互動、人工智慧的普及以及對超個人化客戶體驗的需求。核心驅動力在於全球範圍內，通訊已成為首選溝通管道，能夠實現始終線上雙向品牌互動。人工智慧主導的聊天介面和自然語言處理 (NLP) 技術的興起正在提升回應速度，使品牌能夠以最少的人工投入擴大客戶參與。

與支付、庫存系統和客戶資料平台的整合，將對話轉化為交易途徑，簡化了發現和轉換。此外，在飽和的電子商務環境中脫穎而出的需求，促使品牌採用情境關鍵字作為更深入的互動和客戶維繫策略。語音助理的日益普及，加上語音語音辨識準確率的提高，正在進一步將對話式商務擴展到免持購物場景。這些因素共同改變了消費者在即時數位環境中購買、諮詢和與品牌互動的方式。

部分

類型（聊天機器人、智慧虛擬助理）；部署（本地部署、雲端基礎部署）；組織規模（大型企業、中小型企業）；垂直產業（醫療保健與生命科學、零售與電子商務、IT與電信、媒體與娛樂、其他）

受訪公司範例（值得關注的37家公司）

  • Ada Support Inc.
  • Amazon Web Services（AWS）
  • Apple Inc.
  • Bold360（by LogMeIn）
  • Cognigy GmbH
  • Drift.com, Inc.
  • Freshworks Inc.
  • Google LLC
  • Haptik Inc.
  • IBM Corporation
  • Intercom, Inc.
  • LivePerson, Inc.
  • Microsoft Corporation
  • Nuance Communications
  • Oracle Corporation
  • Pypestream Inc.
  • Salesforce.com, Inc.
  • SnatchBot Ltd.
  • Twilio Inc.
  • Zendesk, Inc.

人工智慧整合

我們正在利用可操作的專家內容和人工智慧工具來改變市場和競爭情報。

Global 特定產業SLM 的典型規範，而是建立了一個從全球專家收集的內容庫，其中包括視訊錄影、部落格、搜尋引擎研究以及大量的公司、產品/服務和市場數據。

關稅影響係數

全球產業分析師根據公司總部所在國家、製造地、進出口狀況（成品和原始OEM）預測其競爭態勢的變化。這種複雜且多面向的市場動態預計將以多種方式影響競爭對手，包括銷貨成本成本 (COGS) 上升、盈利下降、供應鏈重組以及其他微觀和宏觀市場動態。

目錄

第1章調查方法

第2章執行摘要

  • 市場概覽
  • 主要企業
  • 市場趨勢和促進因素
  • 全球市場展望

第3章市場分析

  • 美國
  • 加拿大
  • 日本
  • 中國
  • 歐洲
  • 法國
  • 德國
  • 義大利
  • 英國
  • 其他歐洲國家
  • 亞太地區
  • 其他地區

第4章 競賽

簡介目錄
Product Code: MCP36609

Global Conversational Commerce Market to Reach US$56.9 Billion by 2030

The global market for Conversational Commerce estimated at US$17.2 Billion in the year 2024, is expected to reach US$56.9 Billion by 2030, growing at a CAGR of 22.1% over the analysis period 2024-2030. Chatbots, one of the segments analyzed in the report, is expected to record a 19.9% CAGR and reach US$32.9 Billion by the end of the analysis period. Growth in the Intelligent Virtual Assistants segment is estimated at 25.6% CAGR over the analysis period.

The U.S. Market is Estimated at US$4.5 Billion While China is Forecast to Grow at 21.0% CAGR

The Conversational Commerce market in the U.S. is estimated at US$4.5 Billion in the year 2024. China, the world's second largest economy, is forecast to reach a projected market size of US$8.8 Billion by the year 2030 trailing a CAGR of 21.0% over the analysis period 2024-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 19.9% and 19.3% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 15.4% CAGR.

Global Conversational Commerce Market - Key Trends & Drivers Summarized

How Is Conversational Commerce Redefining the Digital Shopping Experience?

Conversational commerce is reshaping how consumers interact with brands by merging messaging platforms, voice assistants, and AI-powered chatbots into the online buying journey. Instead of browsing through static product listings, users are engaging with businesses through real-time, interactive conversations on platforms like WhatsApp, Facebook Messenger, WeChat, and voice-based channels like Alexa and Google Assistant. These interactions are personalized, instantaneous, and deeply integrated into the customer’s preferred digital environment-offering not only product discovery but also payments, support, and reordering through a single conversational interface.

What sets conversational commerce apart is its capacity to mimic the personalized attention of in-store shopping within digital ecosystems. Consumers can inquire about product availability, receive recommendations based on past behavior, or get help navigating complex purchases-such as financial services or luxury goods-all via a natural language interface. This fluid experience increases engagement, reduces friction in decision-making, and often results in higher conversion rates compared to traditional e-commerce interfaces.

How Are AI and Messaging Platforms Powering This New Retail Frontier?

Artificial intelligence lies at the heart of conversational commerce, enabling intelligent, context-aware responses and decision support. Chatbots and virtual assistants are powered by natural language processing (NLP) and machine learning, allowing them to interpret user intent, recommend relevant products, and handle post-purchase inquiries. Over time, these systems refine their responses based on customer interactions, creating increasingly personalized and efficient shopping journeys.

Messaging platforms, both public and proprietary, serve as the infrastructure through which these conversations occur. Integrations with payment gateways, inventory databases, and CRM systems allow seamless, end-to-end commerce within chat windows. For instance, a user browsing skincare products can receive ingredient recommendations, complete a transaction, and receive shipping updates-all without leaving the app. These capabilities are turning messaging apps into full-service retail environments, particularly in mobile-first markets where consumers spend more time in messaging apps than on traditional websites.

What Industry Use Cases and Consumer Segments Are Driving Adoption?

Conversational commerce is being widely adopted across sectors such as fashion, beauty, electronics, banking, and food delivery. DTC brands are using it to reduce cart abandonment by offering live chat support and promotional nudges in real-time. In the food and beverage industry, chatbots allow users to reorder favorite items, customize meals, or schedule delivery-all with a few typed or spoken commands. Financial institutions are also leveraging conversational interfaces to enable account access, personalized financial tips, and micro-investment options for digital-first customers.

The approach is particularly appealing to younger, mobile-native consumers who value instant gratification, personalized service, and digital convenience. Gen Z and millennials are the most active users of chat-based shopping, while older consumers are increasingly embracing voice-based commerce due to its hands-free simplicity. Markets in Asia and Latin America have seen faster adoption, largely due to the dominance of super apps like WeChat, LINE, and KakaoTalk. These regional differences underscore the importance of localized conversational strategies and platform partnerships for brands entering new markets.

What Factors Are Fueling the Growth of the Conversational Commerce Market?

The growth in the conversational commerce market is driven by several converging trends rooted in mobile-first engagement, AI adoption, and demand for hyper-personalized customer experiences. A core driver is the global shift toward messaging as the preferred communication channel, which enables always-on, two-way brand interaction. The rise of AI-driven chat interfaces and NLP technologies is enhancing responsiveness and enabling brands to scale customer engagement with minimal human input.

Integration with payments, inventory systems, and customer data platforms is turning conversations into transactional pathways, streamlining both discovery and conversion. Additionally, the need to differentiate in a saturated e-commerce landscape is pushing brands to adopt conversational commerce as a strategy for deeper engagement and customer retention. The increasing popularity of voice assistants, coupled with improvements in voice recognition accuracy, is further expanding conversational commerce into hands-free shopping scenarios. Together, these drivers are transforming how consumers buy, inquire, and interact with brands in real-time digital environments.

SCOPE OF STUDY:

The report analyzes the Conversational Commerce market in terms of units by the following Segments, and Geographic Regions/Countries:

Segments:

Type (Chatbots, Intelligent Virtual Assistants); Deployment (On-Premise Deployment, Cloud-based Deployment); Organization Size (Large Enterprises, SMEs); Vertical (BFSI Vertical, Healthcare & Life Sciences Vertical, Retail & E-Commerce Vertical, IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals)

Geographic Regions/Countries:

World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; and Rest of Europe); Asia-Pacific; Rest of World.

Select Competitors (Total 37 Featured) -

  • Ada Support Inc.
  • Amazon Web Services (AWS)
  • Apple Inc.
  • Bold360 (by LogMeIn)
  • Cognigy GmbH
  • Drift.com, Inc.
  • Freshworks Inc.
  • Google LLC
  • Haptik Inc.
  • IBM Corporation
  • Intercom, Inc.
  • LivePerson, Inc.
  • Microsoft Corporation
  • Nuance Communications
  • Oracle Corporation
  • Pypestream Inc.
  • Salesforce.com, Inc.
  • SnatchBot Ltd.
  • Twilio Inc.
  • Zendesk, Inc.

AI INTEGRATIONS

We're transforming market and competitive intelligence with validated expert content and AI tools.

Instead of following the general norm of querying LLMs and Industry-specific SLMs, we built repositories of content curated from domain experts worldwide including video transcripts, blogs, search engines research, and massive amounts of enterprise, product/service, and market data.

TARIFF IMPACT FACTOR

Our new release incorporates impact of tariffs on geographical markets as we predict a shift in competitiveness of companies based on HQ country, manufacturing base, exports and imports (finished goods and OEM). This intricate and multifaceted market reality will impact competitors by increasing the Cost of Goods Sold (COGS), reducing profitability, reconfiguring supply chains, amongst other micro and macro market dynamics.

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Influencer Market Insights
    • World Market Trajectories
    • Tariff Impact on Global Supply Chain Patterns
    • Conversational Commerce - Global Key Competitors Percentage Market Share in 2025 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2025 (E)
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Rapid Consumer Shift Toward Messaging Platforms Throws the Spotlight on Conversational Commerce as a New Retail Frontier
    • Expansion of AI-Powered Chatbots and Virtual Assistants Spurs Real-Time, Personalized Customer Engagement
    • Rising Popularity of WhatsApp, Messenger, and WeChat for Shopping Drives Brand Integration into Messaging Ecosystems
    • OEM Innovations in Natural Language Processing (NLP) Enhance Accuracy and Context-Awareness in Commerce Conversations
    • Growth of Voice-Activated Shopping via Smart Speakers and Assistants Expands the Scope of Hands-Free Transactions
    • Shift Toward Mobile-First and Frictionless Experiences Strengthens the Business Case for Conversational Interfaces
    • Increased Adoption of Conversational AI in Customer Support and Upselling Enhances Cart Conversion Rates
    • Integration of Conversational Commerce in Omnichannel Retail Strategies Unifies Online and Offline Customer Journeys
    • Expansion of Visual Search, Emojis, and Multimedia Support in Messaging Enhances Product Discovery and Interaction
    • Advancements in Sentiment Analysis and Predictive Intent Recognition Improve Personalization and Cross-Selling
    • Rising Demand for 24/7 Availability and Instant Resolutions Drives Investment in Automated Commerce Agents
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Conversational Commerce Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
    • TABLE 2: World Recent Past, Current & Future Analysis for Conversational Commerce by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 3: World 6-Year Perspective for Conversational Commerce by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2025 & 2030
    • TABLE 4: World Recent Past, Current & Future Analysis for Chatbots by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 5: World 6-Year Perspective for Chatbots by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 6: World Recent Past, Current & Future Analysis for Intelligent Virtual Assistants by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 7: World 6-Year Perspective for Intelligent Virtual Assistants by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 8: World Recent Past, Current & Future Analysis for IT & Telecom Vertical by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 9: World 6-Year Perspective for IT & Telecom Vertical by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 10: World Recent Past, Current & Future Analysis for Media & Entertainment Vertical by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 11: World 6-Year Perspective for Media & Entertainment Vertical by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 12: World Recent Past, Current & Future Analysis for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 13: World 6-Year Perspective for Other Verticals by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 14: World Recent Past, Current & Future Analysis for BFSI Vertical by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 15: World 6-Year Perspective for BFSI Vertical by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 16: World Recent Past, Current & Future Analysis for Healthcare & Life Sciences Vertical by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 17: World 6-Year Perspective for Healthcare & Life Sciences Vertical by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 18: World Recent Past, Current & Future Analysis for Retail & E-Commerce Vertical by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 19: World 6-Year Perspective for Retail & E-Commerce Vertical by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 20: World Recent Past, Current & Future Analysis for On-Premise Deployment by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 21: World 6-Year Perspective for On-Premise Deployment by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 22: World Recent Past, Current & Future Analysis for Cloud-based Deployment by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 23: World 6-Year Perspective for Cloud-based Deployment by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 24: World Recent Past, Current & Future Analysis for Large Enterprises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 25: World 6-Year Perspective for Large Enterprises by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 26: World Recent Past, Current & Future Analysis for SMEs by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 27: World 6-Year Perspective for SMEs by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2025 (E)
    • TABLE 28: USA Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 29: USA 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 30: USA Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 31: USA 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 32: USA Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 33: USA 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 34: USA Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 35: USA 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • CANADA
    • TABLE 36: Canada Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 37: Canada 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 38: Canada Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 39: Canada 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 40: Canada Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 41: Canada 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 42: Canada Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 43: Canada 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • JAPAN
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2025 (E)
    • TABLE 44: Japan Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 45: Japan 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 46: Japan Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 47: Japan 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 48: Japan Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 49: Japan 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 50: Japan Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 51: Japan 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • CHINA
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2025 (E)
    • TABLE 52: China Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 53: China 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 54: China Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 55: China 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 56: China Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 57: China 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 58: China Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 59: China 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • EUROPE
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2025 (E)
    • TABLE 60: Europe Recent Past, Current & Future Analysis for Conversational Commerce by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2024 through 2030 and % CAGR
    • TABLE 61: Europe 6-Year Perspective for Conversational Commerce by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2025 & 2030
    • TABLE 62: Europe Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 63: Europe 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 64: Europe Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 65: Europe 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 66: Europe Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 67: Europe 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 68: Europe Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 69: Europe 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • FRANCE
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2025 (E)
    • TABLE 70: France Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 71: France 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 72: France Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 73: France 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 74: France Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 75: France 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 76: France Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 77: France 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • GERMANY
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2025 (E)
    • TABLE 78: Germany Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 79: Germany 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 80: Germany Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 81: Germany 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 82: Germany Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 83: Germany 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 84: Germany Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 85: Germany 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • ITALY
    • TABLE 86: Italy Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 87: Italy 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 88: Italy Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 89: Italy 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 90: Italy Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 91: Italy 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 92: Italy Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 93: Italy 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • UNITED KINGDOM
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2025 (E)
    • TABLE 94: UK Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 95: UK 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 96: UK Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 97: UK 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 98: UK Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 99: UK 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 100: UK Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 101: UK 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • REST OF EUROPE
    • TABLE 102: Rest of Europe Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 103: Rest of Europe 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 104: Rest of Europe Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 105: Rest of Europe 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 106: Rest of Europe Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 107: Rest of Europe 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 108: Rest of Europe Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 109: Rest of Europe 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • ASIA-PACIFIC
    • Conversational Commerce Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2025 (E)
    • TABLE 110: Asia-Pacific Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 111: Asia-Pacific 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 112: Asia-Pacific Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 113: Asia-Pacific 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 114: Asia-Pacific Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 115: Asia-Pacific 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 116: Asia-Pacific Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 117: Asia-Pacific 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030
  • REST OF WORLD
    • TABLE 118: Rest of World Recent Past, Current & Future Analysis for Conversational Commerce by Type - Chatbots and Intelligent Virtual Assistants - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 119: Rest of World 6-Year Perspective for Conversational Commerce by Type - Percentage Breakdown of Value Sales for Chatbots and Intelligent Virtual Assistants for the Years 2025 & 2030
    • TABLE 120: Rest of World Recent Past, Current & Future Analysis for Conversational Commerce by Vertical - IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 121: Rest of World 6-Year Perspective for Conversational Commerce by Vertical - Percentage Breakdown of Value Sales for IT & Telecom Vertical, Media & Entertainment Vertical, Other Verticals, BFSI Vertical, Healthcare & Life Sciences Vertical and Retail & E-Commerce Vertical for the Years 2025 & 2030
    • TABLE 122: Rest of World Recent Past, Current & Future Analysis for Conversational Commerce by Deployment - On-Premise Deployment and Cloud-based Deployment - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 123: Rest of World 6-Year Perspective for Conversational Commerce by Deployment - Percentage Breakdown of Value Sales for On-Premise Deployment and Cloud-based Deployment for the Years 2025 & 2030
    • TABLE 124: Rest of World Recent Past, Current & Future Analysis for Conversational Commerce by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2024 through 2030 and % CAGR
    • TABLE 125: Rest of World 6-Year Perspective for Conversational Commerce by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2025 & 2030

IV. COMPETITION