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醫院聯絡中心解決方案市場：2019-2029 年全球市場規模、佔有率、趨勢分析、機遇和預測報告
市場調查報告書
商品編碼
1301818

醫院聯絡中心解決方案市場：2019-2029 年全球市場規模、佔有率、趨勢分析、機遇和預測報告

Hospital Contact Center Solution Market - Global Size, Share, Trend Analysis, Opportunity and Forecast Report, 2019-2029, Segmented By Service ; By Deployment Mode ; By Enterprise Type ; By Application ; By Region
出版日期: | 出版商: Blueweave Consulting | 英文 400 Pages | 商品交期: 2-3個工作天內

價格
簡介目錄

到 2029 年，全球醫院聯絡中心解決方案市場將成長兩倍以上，達到 256 億美元

全球醫院聯絡中心解決方案市場的推動因素包括醫療保健中數位技術的不斷使用、從模擬技術向數位技術的快速過渡以及醫療保健領域廣泛採用具有卓越語音識別功能的下一代 IVR 等。正在蓬勃發展。

領先的戰略諮詢和市場研究公司 BlueWeave Consulting 最近估計，2022 年全球醫院聯絡中心解決方案市場價值將達到 79.4211 億美元。 BlueWeave預測，在2023-2029年預測期內，全球醫院聯絡中心解決方案市場規模將以18.35%的年複合成長率穩步成長，到2029年將達到256.7595億美元。數位技術在醫療保健領域的日益普及可能會推動醫院聯絡中心解決方案全球市場的擴張。隨著醫療保健組織將其營運數位化，他們需要能夠與現有系統交互並適應不同通訊方法的聯絡中心解決方案。對先進的醫院聯絡中心技術（例如自動語音應答、人工智慧聊天機器人和影片諮詢）的需求不斷成長。增加患者參與和溝通的需求也推動了醫院聯絡中心解決方案市場的發展。聯絡中心解決方案對於滿足患者對無縫、個性化和便捷的醫療保健體驗的期望至關重要。因此，在分析期間，對醫院聯絡中心解決方案的需求激增預計將推動全球醫院聯絡中心解決方案市場的成長。

該報告的詳細分析提供了有關全球醫院聯絡中心解決方案市場的成長潛力、未來趨勢和統計數據的資訊。它還涵蓋了推動市場總規模預測的因素。該報告提供了全球醫院聯絡中心解決方案市場的最新技術趨勢和行業見解，以幫助決策者做出明智的戰略決策。它還分析了市場的成長促進因素、挑戰和競爭動態。

目錄

第1章 研究框架

第2章 執行摘要

第3章 全球醫院聯絡中心解決方案市場洞察

  • 行業價值鏈分析
  • DROC分析
    • 成長動力
      • 增加聯絡中心軟體的使用以改善客戶體驗
      • 醫院聯絡中心解決方案技術創新進展
    • 抑制因素
      • 對醫院聯絡中心營運的網路攻擊事件增加
      • 您缺乏支持聯絡中心解決方案所需的技術基礎設施和資源。
    • 機會
      • 先進技術的崛起
      • 擴大數位醫療基礎設施的使用
    • 任務
      • 對以患者為中心的個性化護理的需求不斷成長
      • 多種醫療保健系統和技術的整合
  • 技術進步/最新發展
  • 監管框架
  • 波特五力分析

第4章 全球醫院聯絡中心解決方案市場概述

  • 2019-2029年市場規模及預測
    • 按金額
  • 市場佔有率及預測
    • 按服務
      • 專業服務
      • 託管服務
    • 按部署類型
      • 本地
      • 雲
    • 按公司類型
      • 中小企業 (SME)
      • 主要企業
    • 按用途
      • 勞動力最佳化
      • 客戶關係管理
      • 自動語音應答
      • 其他
    • 按地區
      • 北美
      • 歐洲
      • 亞太地區 (APAC)
      • 拉丁美洲 (LATAM)
      • 中東和非洲 (MEA)

第5章 北美醫院聯絡中心解決方案市場

  • 2019-2029年市場規模及預測
    • 按金額
  • 市場佔有率及預測
    • 按服務
    • 按部署類型
    • 按公司類型
    • 按用途
    • 按國家/地區
      • 美國
      • 加拿大

第6章 歐洲醫院聯絡中心解決方案市場

  • 2019-2029年市場規模及預測
    • 按金額
  • 市場佔有率及預測
    • 按服務
    • 按部署類型
    • 按公司類型
    • 按用途
    • 按國家/地區
      • 德國
      • 英國
      • 義大利
      • 法國
      • 西班牙
      • 比利時
      • 俄羅斯
      • 荷蘭
      • 其他歐洲國家

第7章 亞太醫院聯絡中心解決方案市場

  • 2019-2029年市場規模及預測
    • 按金額
  • 市場佔有率及預測
    • 按服務
    • 按部署類型
    • 按公司類型
    • 按用途
    • 按國家/地區
      • 中國
      • 印度
      • 日本
      • 韓國
      • 澳大利亞和紐西蘭
      • 印度尼西亞
      • 馬來西亞
      • 新加坡
      • 越南
      • 亞太地區其他國家

第8章 拉丁美洲醫院聯絡中心解決方案市場

  • 2019-2029年市場規模及預測
    • 按金額
  • 市場佔有率及預測
    • 按服務
    • 按部署類型
    • 按公司類型
    • 按用途
    • 按國家/地區
      • 巴西
      • 墨西哥
      • 阿根廷
      • 秘魯
      • 拉丁美洲其他地區

第9章 中東和非洲醫院聯絡中心解決方案市場

  • 2019-2029年市場規模及預測
    • 按金額
  • 市場佔有率及預測
    • 按服務
    • 按部署類型
    • 按公司類型
    • 按用途
    • 按國家/地區
      • 沙烏地阿拉伯
      • 阿拉伯聯合大公國
      • 卡達
      • 科威特
      • 南非
      • 奈及利亞
      • 阿爾及利亞
      • MEA 的其餘部分

第10章 競爭格局

  • 主要公司及其產品列表
  • 2022 年全球醫院聯絡中心解決方案市場佔有率分析
  • 通過管理參數進行競爭基準測試
  • 主要戰略發展（合併、收購、合作夥伴關係等）

第11章COVID-19 對聯絡中心解決方案市場的影響

第12章公司簡介（公司簡介、財務矩陣、競爭格局、關鍵人才、主要競爭、聯繫地址、戰略展望、SWOT分析）

  • Genesys
  • Invensis Technologies Pvt. Ltd
  • DATAMARK Incorporated
  • Ozonetel
  • Virtusa corp
  • IBM
  • 8x8, Inc.
  • ALE International
  • AT&T Intellectual Property
  • Avaya Inc.
  • Cisco Systems, Inc.
  • Lumen Technologies
  • Other Prominent Players

第13章關鍵戰略建議

第14章調查方法

簡介目錄
Product Code: BWC23509

Global Hospital Contact Center Solution Market Size More Than Triples to Reach USD 25.6 Billion by 2029

The global hospital contact center solution market is flourishing due to the increasing use of digital technology in healthcare, the rapid shift from analog to digital technologies, as well as the widespread implementation of next-generation IVR with superior voice recognition in the healthcare sector.

BlueWeave Consulting, a leading strategic consulting and market research firm, in its recent study, estimated the global hospital contact center solution market size at USD 7,942.11 million in 2022. During the forecast period between 2023 and 2029, BlueWeave expects the global hospital contact center solution market size to expand at a robust CAGR of 18.35% reaching a value USD 25,675.95 million by 2029. The increasing use of digital technology in healthcare is likely to drive the expansion of the global hospital contact center solution market. As healthcare organizations digitize their operations, they need contact center solutions that can interact with their existing systems and handle a variety of communication methods. Advanced hospital contact center technologies, such as automated voice response, AI-powered chatbots, and video consultations, are in high demand. The need for increased patient involvement and communication is also propelling the hospital contact center solutions market forward. Contact center solutions are critical to meeting patients' expectations of seamless, personalized, and convenient healthcare experiences. As a result, a spurring demand for hospital contact center solutions is expected to boost the growth of global hospital contact center market during the period in analysis.

Opportunity: Increasing adoption of advanced technologies

The hospital contact center market is seeing tremendous expansion and transition, due to the emergence of innovative technologies that are changing the way healthcare organizations interact with patients and manage their operations. Adoption of artificial intelligence (AI) and machine learning (ML) technologies is one of the most significant technological advancements in the hospital contact center market. Chatbots and virtual assistants powered by AI are becoming more common in hospital contact centers, allowing patients to access care and information swiftly and efficiently. These technologies can also assist healthcare organizations in optimizing their operations by automating repetitive procedures and boosting data analysis accuracy. Therefore, increasing adoption of advanced technologies is expected to drive the growth of the market in coming years.

Challenge: Integration of various healthcare systems and technologies

The integration of several healthcare systems and technology can provide considerable issues for hospital contact centers, especially when it comes to handling patient data and guaranteeing data privacy and security. Data interoperability is one of the most difficult issues of integrating healthcare systems and technologies. To manage patient data, hospitals employ a variety of software systems and technologies, including electronic health records (EHRs), patient portals, and billing systems. Integrating various systems can be difficult, especially when they use distinct data formats or need different authentication mechanisms. Therefore, integration of numerous healthcare systems and technologies could limit the growth of the global hospital contact center market.

Impact of COVID-19 on Global Hospital Contact Center Solution Market

The pandemic of COVID-19 had a major impact on the healthcare sector, accelerating the implementation of virtual care and remote communication technologies, including hospital contact center systems. Many hospitals had to quickly implement new technologies and workflows to support remote communication, triage, and care in response to the pandemic. The increased demand for virtual care and telemedicine solutions has been one of the key effects of the pandemic on the hospital contact center sector. Hospitals have been forced to quickly adopt new technology that enables them to provide care remotely, such as video consultations, remote patient monitoring, and virtual triage. It has increased the demand for advanced contact center systems that offer these capabilities while still providing consistent patient experience. Thus, the pandemic positively impacted the growth of the global hospital contact center market.

Segmental Information

Global Hospital Contact Center Solution Market - By Service:

Based on service, the global hospital contact center market is split into professional services and managed services segments. The professional services segment dominated the market and accounted for a significant share of the global revenue. Professional services are important in the hospital contact center solution market because they assist healthcare organizations in implementing and optimizing their contact center systems. Professional service providers may offer a variety of services, such as implementation & customization, training & support, and continuous optimization & consultation.

Global Hospital Contact Center Solution Market - By Application:

Based on application, the global hospital contact center market is segmented into workforce optimization, customer relationship management, interactive voice response, and others. Workforce optimization is expected to be the fastest-growing application segment during the forecast period. Workforce optimization (WFO) skills are frequently included in hospital contact center solutions to assist healthcare organizations in improving the efficiency and productivity of their contact center operations. WFO tools can assist hospitals in managing and optimizing personnel levels, improving agent performance, and improving the overall customer experience.

Global Hospital Contact Center Solution Market - By Region:

Asia Pacific is expected to hold a significant market share over the forecast period. Increasing healthcare spending is predicted to bolster the region's healthcare IT infrastructure, increasing demand for healthcare information systems (HIS). Improving healthcare facilities in countries, such as Japan, Malaysia, Australia, and South Korea are also predicted to drive regional market expansion. An increasing product demand for efficient administrative, clinical, and financial management, as well as increased HIS implementation by healthcare facilities in the region, are expected to fuel the region's growth.

Competitive Landscape:

The global hospital contact center solution market is highly competitive, with all the players continually competing to gain a larger market share. Key players in the market include Genesys, Aspect Software, Invensis Technologies Pvt Ltd, DATAMARK Incorporated, Ozonetel, Virtusa Corp, IBM, 3CLogic, 8x8, Inc., ALE International, AT&T Intellectual Property, Avaya Inc., Cisco Systems, Inc., CenturyLink, Lumen Technologies, Plantronics, Inc., Mitel Networks Corp., RingCentral, Inc., Sangoma, and Native.

The report's in-depth analysis provides information about growth potential, upcoming trends, and the Global Hospital Contact Center Solution Market statistics. It also highlights the factors driving forecasts of total market size. The report promises to provide recent technology trends in the Global Hospital Contact Center Solution Market along with industry insights to help decision-makers make sound strategic decisions. The report also analyzes the growth drivers, challenges, and competitive dynamics of the market.

Table of Contents

1. Research Framework

  • 1.1. Research Objective
  • 1.2. Product Overview
  • 1.3. Market Segmentation

2. Executive Summary

3. Global Hospital Contact Center Solution Market Insights

  • 3.1. Industry Value Chain Analysis
  • 3.2. DROC Analysis
    • 3.2.1. Growth Drivers
      • 3.2.1.1. Increasing usage of contact center software to enhance customer experience
      • 3.2.1.2. Growing technological innovations in the in the hospital contact center solution
    • 3.2.2. Restraints
      • 3.2.2.1. Rising instances of cyberattacks on hospital contact center operations
      • 3.2.2.2. Lack of technological infrastructure and resources required to support contact center solutions.
    • 3.2.3. Opportunities
      • 3.2.3.1. Rising emergence of advanced technologies
      • 3.2.3.2. Growing usage of digital healthcare infrastructure
    • 3.2.4. Challenges
      • 3.2.4.1. Growing demand for patient-centric and personalized care.
      • 3.2.4.2. Integration of numerous healthcare systems and technologies.
  • 3.3. Technology Advancements/Recent Developments
  • 3.4. Regulatory Framework
  • 3.5. Porter's Five Forces Analysis
    • 3.5.1. Bargaining Power of Suppliers
    • 3.5.2. Bargaining Power of Buyers
    • 3.5.3. Threat of New Entrants
    • 3.5.4. Threat of Substitutes
    • 3.5.5. Intensity of Rivalry

4. Global Hospital Contact Center Solution Market Overview

  • 4.1. Market Size & Forecast, 2019-2029
    • 4.1.1. By Value (USD Million)
  • 4.2. Market Share and Forecast
    • 4.2.1. By Service
      • 4.2.1.1. Professional Services
      • 4.2.1.2. Managed Services
    • 4.2.2. By Deployment Type
      • 4.2.2.1. On-premises
      • 4.2.2.2. Cloud
    • 4.2.3. By Enterprise Type
      • 4.2.3.1. Small & Medium-sized Enterprises (SMEs)
      • 4.2.3.2. Large Enterprises
    • 4.2.4. By Application
      • 4.2.4.1. Workforce Optimization
      • 4.2.4.2. Customer Relationship Management
      • 4.2.4.3. Interactive Voice Response
      • 4.2.4.4. Others
    • 4.2.5. By Region
      • 4.2.5.1. North America
      • 4.2.5.2. Europe
      • 4.2.5.3. Asia Pacific (APAC)
      • 4.2.5.4. Latin America (LATAM)
      • 4.2.5.5. Middle East and Africa (MEA)

5. North America Hospital Contact Center Solution Market

  • 5.1. Market Size & Forecast, 2019-2029
    • 5.1.1. By Value (USD Million)
  • 5.2. Market Share & Forecast
    • 5.2.1. By Service
    • 5.2.2. By Deployment Type
    • 5.2.3. By Enterprise Type
    • 5.2.4. By Application
    • 5.2.5. By Country
      • 5.2.5.1. United States
      • 5.2.5.1.1. By Service
      • 5.2.5.1.2. By Deployment Type
      • 5.2.5.1.3. By Enterprise Type
      • 5.2.5.1.4. By Application
      • 5.2.5.2. Canada
      • 5.2.5.2.1. By Service
      • 5.2.5.2.2. By Deployment Type
      • 5.2.5.2.3. By Enterprise Type
      • 5.2.5.2.4. By Application

6. Europe Hospital Contact Center Solution Market

  • 6.1. Market Size & Forecast, 2019-2029
    • 6.1.1. By Value (USD Million)
  • 6.2. Market Share & Forecast
    • 6.2.1. By Service
    • 6.2.2. By Deployment Type
    • 6.2.3. By Enterprise Type
    • 6.2.4. By Application
    • 6.2.5. By Country
      • 6.2.5.1. Germany
      • 6.2.5.1.1. By Service
      • 6.2.5.1.2. By Deployment Type
      • 6.2.5.1.3. By Enterprise Type
      • 6.2.5.1.4. By Application
      • 6.2.5.2. United Kingdom
      • 6.2.5.2.1. By Service
      • 6.2.5.2.2. By Deployment Type
      • 6.2.5.2.3. By Enterprise Type
      • 6.2.5.2.4. By Application
      • 6.2.5.3. Italy
      • 6.2.5.3.1. By Service
      • 6.2.5.3.2. By Deployment Type
      • 6.2.5.3.3. By Enterprise Type
      • 6.2.5.3.4. By Application
      • 6.2.5.4. France
      • 6.2.5.4.1. By Service
      • 6.2.5.4.2. By Deployment Type
      • 6.2.5.4.3. By Enterprise Type
      • 6.2.5.4.4. By Application
      • 6.2.5.5. Spain
      • 6.2.5.5.1. By Service
      • 6.2.5.5.2. By Deployment Type
      • 6.2.5.5.3. By Enterprise Type
      • 6.2.5.5.4. By Application
      • 6.2.5.6. Belgium
      • 6.2.5.6.1. By Service
      • 6.2.5.6.2. By Deployment Type
      • 6.2.5.6.3. By Enterprise Type
      • 6.2.5.6.4. By Application
      • 6.2.5.7. Russia
      • 6.2.5.7.1. By Service
      • 6.2.5.7.2. By Deployment Type
      • 6.2.5.7.3. By Enterprise Type
      • 6.2.5.7.4. By Application
      • 6.2.5.8. The Netherlands
      • 6.2.5.8.1. By Service
      • 6.2.5.8.2. By Deployment Type
      • 6.2.5.8.3. By Enterprise Type
      • 6.2.5.8.4. By Application
      • 6.2.5.9. Rest of Europe
      • 6.2.5.9.1. By Service
      • 6.2.5.9.2. By Deployment Type
      • 6.2.5.9.3. By Enterprise Type
      • 6.2.5.9.4. By Application

7. Asia-Pacific Hospital Contact Center Solution Market

  • 7.1. Market Size & Forecast, 2019-2029
    • 7.1.1. By Value (USD Million)
  • 7.2. Market Share & Forecast
    • 7.2.1. By Service
    • 7.2.2. By Deployment Type
    • 7.2.3. By Enterprise Type
    • 7.2.4. By Application
    • 7.2.5. By Country
      • 7.2.5.1. China
      • 7.2.5.1.1. By Service
      • 7.2.5.1.2. By Deployment Type
      • 7.2.5.1.3. By Enterprise Type
      • 7.2.5.1.4. By Application
      • 7.2.5.2. India
      • 7.2.5.2.1. By Service
      • 7.2.5.2.2. By Deployment Type
      • 7.2.5.2.3. By Enterprise Type
      • 7.2.5.2.4. By Application
      • 7.2.5.3. Japan
      • 7.2.5.3.1. By Service
      • 7.2.5.3.2. By Deployment Type
      • 7.2.5.3.3. By Enterprise Type
      • 7.2.5.3.4. By Application
      • 7.2.5.4. South Korea
      • 7.2.5.4.1. By Service
      • 7.2.5.4.2. By Deployment Type
      • 7.2.5.4.3. By Enterprise Type
      • 7.2.5.4.4. By Application
      • 7.2.5.5. Australia & New Zealand
      • 7.2.5.5.1. By Service
      • 7.2.5.5.2. By Deployment Type
      • 7.2.5.5.3. By Enterprise Type
      • 7.2.5.5.4. By Application
      • 7.2.5.6. Indonesia
      • 7.2.5.6.1. By Service
      • 7.2.5.6.2. By Deployment Type
      • 7.2.5.6.3. By Enterprise Type
      • 7.2.5.6.4. By Application
      • 7.2.5.7. Malaysia
      • 7.2.5.7.1. By Service
      • 7.2.5.7.2. By Deployment Type
      • 7.2.5.7.3. By Enterprise Type
      • 7.2.5.7.4. By Application
      • 7.2.5.8. Singapore
      • 7.2.5.8.1. By Service
      • 7.2.5.8.2. By Deployment Type
      • 7.2.5.8.3. By Enterprise Type
      • 7.2.5.8.4. By Application
      • 7.2.5.9. Vietnam
      • 7.2.5.9.1. By Service
      • 7.2.5.9.2. By Deployment Type
      • 7.2.5.9.3. By Enterprise Type
      • 7.2.5.9.4. By Application
      • 7.2.5.10. Rest of APAC
      • 7.2.5.10.1. By Service
      • 7.2.5.10.2. By Deployment Type
      • 7.2.5.10.3. By Enterprise Type
      • 7.2.5.10.4. By Application

8. Latin America Hospital Contact Center Solution Market

  • 8.1. Market Size & Forecast, 2019-2029
    • 8.1.1. By Value (USD Million)
  • 8.2. Market Share & Forecast
    • 8.2.1. By Service
    • 8.2.2. By Deployment Type
    • 8.2.3. By Enterprise Type
    • 8.2.4. By Application
    • 8.2.5. By Country
      • 8.2.5.1. Brazil
      • 8.2.5.1.1. By Service
      • 8.2.5.1.2. By Deployment Type
      • 8.2.5.1.3. By Enterprise Type
      • 8.2.5.1.4. By Application
      • 8.2.5.2. Mexico
      • 8.2.5.2.1. By Service
      • 8.2.5.2.2. By Deployment Type
      • 8.2.5.2.3. By Enterprise Type
      • 8.2.5.2.4. By Application
      • 8.2.5.3. Argentina
      • 8.2.5.3.1. By Service
      • 8.2.5.3.2. By Deployment Type
      • 8.2.5.3.3. By Enterprise Type
      • 8.2.5.3.4. By Application
      • 8.2.5.4. Peru
      • 8.2.5.4.1. By Service
      • 8.2.5.4.2. By Deployment Type
      • 8.2.5.4.3. By Enterprise Type
      • 8.2.5.4.4. By Application
      • 8.2.5.5. Rest of LATAM
      • 8.2.5.5.1. By Service
      • 8.2.5.5.2. By Deployment Type
      • 8.2.5.5.3. By Enterprise Type
      • 8.2.5.5.4. By Application

9. Middle East & Africa Hospital Contact Center Solution Market

  • 9.1. Market Size & Forecast, 2019-2029
    • 9.1.1. By Value (USD Million)
  • 9.2. Market Share & Forecast
    • 9.2.1. By Service
    • 9.2.2. By Deployment Type
    • 9.2.3. By Enterprise Type
    • 9.2.4. By Application
    • 9.2.5. By Country
      • 9.2.5.1. Saudi Arabia
      • 9.2.5.1.1. By Service
      • 9.2.5.1.2. By Deployment Type
      • 9.2.5.1.3. By Enterprise Type
      • 9.2.5.1.4. By Application
      • 9.2.5.2. UAE
      • 9.2.5.2.1. By Service
      • 9.2.5.2.2. By Deployment Type
      • 9.2.5.2.3. By Enterprise Type
      • 9.2.5.2.4. By Application
      • 9.2.5.3. Qatar
      • 9.2.5.3.1. By Service
      • 9.2.5.3.2. By Deployment Type
      • 9.2.5.3.3. By Enterprise Type
      • 9.2.5.3.4. By Application
      • 9.2.5.4. Kuwait
      • 9.2.5.4.1. By Service
      • 9.2.5.4.2. By Deployment Type
      • 9.2.5.4.3. By Enterprise Type
      • 9.2.5.4.4. By Application
      • 9.2.5.5. South Africa
      • 9.2.5.5.1. By Service
      • 9.2.5.5.2. By Deployment Type
      • 9.2.5.5.3. By Enterprise Type
      • 9.2.5.5.4. By Application
      • 9.2.5.6. Nigeria
      • 9.2.5.6.1. By Service
      • 9.2.5.6.2. By Deployment Type
      • 9.2.5.6.3. By Enterprise Type
      • 9.2.5.6.4. By Application
      • 9.2.5.7. Algeria
      • 9.2.5.7.1. By Service
      • 9.2.5.7.2. By Deployment Type
      • 9.2.5.7.3. By Enterprise Type
      • 9.2.5.7.4. By Application
      • 9.2.5.8. Rest of MEA
      • 9.2.5.8.1. By Service
      • 9.2.5.8.2. By Deployment Type
      • 9.2.5.8.3. By Enterprise Type
      • 9.2.5.8.4. By Application

10. Competitive Landscape

  • 10.1. List of Key Players and Their Offerings
  • 10.2. Global Hospital Contact Center Solution Market Share Analysis, 2022
  • 10.3. Competitive Benchmarking, By Operating Parameters
  • 10.4. Key Strategic Developments (Mergers, Acquisitions, Partnerships, etc.)

11. Impact of Covid-19 on Contact Center Solution Market

12. Company Profile (Company Overview, Financial Matrix, Competitive Landscape, Key Personnel, Key Competitors, Contact Address, Strategic Outlook, SWOT Analysis)

  • 12.1. Genesys
  • 12.2. Invensis Technologies Pvt. Ltd
  • 12.3. DATAMARK Incorporated
  • 12.4. Ozonetel
  • 12.5. Virtusa corp
  • 12.6. IBM
  • 12.7. 8x8, Inc.
  • 12.8. ALE International
  • 12.9. AT&T Intellectual Property
  • 12.10. Avaya Inc.
  • 12.11. Cisco Systems, Inc.
  • 12.12. Lumen Technologies
  • 12.13. Other Prominent Players

13. Key Strategic Recommendations

14. Research Methodology

  • 14.1. Qualitative Research
    • 14.1.1. Primary & Secondary Research
  • 14.2. Quantitative Research
  • 14.3. Market Breakdown & Data Triangulation
    • 14.3.1. Secondary Research
    • 14.3.2. Primary Research
  • 14.4. Breakdown of Primary Research Respondents, By Region
  • 14.5. Assumptions & Limitations