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1424940

2023-2030 年全球呼叫與聯絡中心外包市場規模研究與預測（依外包類型、服務、企業規模、最終用途及區域分析）

Global Call and Contact Center Outsourcing Market Size study & Forecast, by Type by Outsourcing, by Services, by Enterprise Size, End Use and Regional Analysis, 2023-2030
出版日期: | 出版商: Bizwit Research & Consulting LLP | 英文 | 商品交期: 2-3個工作天內

價格

2022年全球呼叫和聯絡中心外包市場價值約為851.8億美元，預計在2023-2030年預測期內將以超過9.10%的健康成長率成長。呼叫和聯絡中心外包涉及將客戶服務和通訊功能委託給外部服務提供者。無論行業如何，組織通常會將這些業務外包給能夠有效處理各種任務的專業公司，例如處理客戶查詢、提供技術支援、管理外撥銷售電話以及透過電話、電子郵件等多種管道提供客戶協助、聊天和社交媒體。呼叫和聯絡中心服務的外包使公司能夠利用專業專業人員的專業知識、獲取先進技術並實現成本效益。外包合作夥伴配備了熟練的代理商、強大的基礎設施和簡化的流程，以增強客戶體驗和滿意度。由於採用先進技術以確保持續的客戶服務、業務服務日益全球化以及對多通路支援的需求不斷增加等因素，呼叫和聯絡中心外包市場正在不斷擴大。

對多通路支援不斷成長的需求是推動呼叫和聯絡中心外包市場成長的關鍵驅動力。隨著企業認知到跨各種通訊管道提供無縫客戶體驗的重要性，外包電話和聯絡中心服務已成為滿足這些不斷變化的需求的重要手段。對多通路支援的需求不斷成長正在推動市場成長。根據 Freshdesk Chat 2021 的調查結果，79% 的用戶選擇即時聊天協助來獲得及時回應。客戶滿意度表明，即時聊天得分為 73%，超過了電子郵件幫助（61%）和電話幫助（44%）。即時聊天的平均等待時間為 46 秒。值得注意的是，69% 的客戶表示更喜歡在聊天協助期間與人工客服互動，而不是與聊天機器人互動。因此，對多通路支援的需求不斷成長正在推動市場成長。此外，醫療保健、旅遊和電子商務領域企業呼叫量的增加以及呼叫中心的不斷發展正在為市場成長創造新的機會。然而，對資料安全和隱私的日益擔憂抑制了 2023-2030 年預測期內的市場成長。

全球呼叫和聯絡中心外包市場研究涵蓋的關鍵區域包括亞太地區、北美、歐洲、拉丁美洲以及中東和非洲。 2022 年，北美市場佔據主導地位，市佔率最大。生物辨識技術正在迅速發展，成為北美市場安全框架的重要組成部分。北美公司正在積極探索整合先進的生物辨識技術，包括語音辨識和臉部驗證，以增強消費者互動和交易的安全性。預測表明，美國外包提供者在未來一段時間內將更多地參與社會影響業務。此外，由人工智慧驅動的智慧虛擬助理將在塑造美國市場格局方面發揮關鍵作用。預計亞太地區在預測期內將以最快的CAGR成長。亞太地區 (APAC) 經歷了顯著的成長和演變，鞏固了其作為呼叫和聯絡中心外包主要中心的地位。在亞太地區，基於雲端的聯絡中心技術的採用顯著增加。雲端技術固有的靈活性和成本效益使外包呼叫和聯絡中心公司能夠提供適應性強且動態的營運。亞太地區呼叫和聯絡中心外包產業的快速擴張可歸因於大量高技能勞動力、成本優勢和有利的商業環境等因素，使該地區成為呼叫和聯絡中心外包的首選目的地。

研究的目的是確定近年來不同細分市場和國家的市場規模，並預測未來幾年的價值。該報告旨在涵蓋參與研究的國家內該行業的定性和定量方面。

該報告還提供了有關促進因素和挑戰等關鍵方面的詳細資訊，這些因素將決定市場的未來成長。此外，它還涵蓋了利害關係人投資的微觀市場的潛在機會，以及對主要參與者的競爭格局和產品供應的詳細分析。

目錄

第 1 章：執行摘要

  • 市場概況
  • 2020-2030 年全球與細分市場估計與預測
    • 2020-2030 年呼叫和聯絡中心外包市場（按地區）
    • 2020-2030 年呼叫和聯絡中心外包市場（按類型）
    • 2020-2030 年呼叫和聯絡中心外包市場（按外包分類）
    • 呼叫和聯絡中心外包市場（按服務），2020-2030 年
    • 2020-2030 年呼叫與聯絡中心外包市場（依企業規模）
    • 2020-2030 年呼叫和聯絡中心外包市場（依最終用途）
  • 主要趨勢
  • 估算方法
  • 研究假設

第 2 章：全球呼叫與聯絡中心外包市場定義與範圍

  • 研究目的
  • 市場定義和範圍
    • 產業演變
    • 研究範圍
  • 研究涵蓋的年份
  • 貨幣兌換率

第 3 章：全球呼叫與聯絡中心外包市場動態

  • 呼叫與聯絡中心外包市場影響分析（2020-2030）
    • 市場促進因素
      • 實施先進技術以確保持續的客戶服務
      • 商業服務日益全球化
      • 對多通路支援的需求不斷增加
    • 市場挑戰
      • 人們對資料安全和隱私的關注日益增加
    • 市場機會
      • 醫療保健、旅遊和電子商務領域企業的呼叫量不斷增加
      • 呼叫中心的蓬勃發展

第 4 章：全球呼叫與聯絡中心外包市場：產業分析

  • 波特的五力模型
    • 供應商的議價能力
    • 買家的議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭競爭
  • 波特的五力影響分析
  • PEST分析
    • 政治的
    • 經濟的
    • 社會的
    • 技術性
    • 環境的
    • 合法的
  • 頂級投資機會
  • 最佳制勝策略
  • COVID-19 影響分析
  • 顛覆性趨勢
  • 產業專家視角
  • 分析師推薦與結論

第 5 章：全球呼叫與聯絡中心外包市場（按類型）

  • 市場概況
  • 全球呼叫和聯絡中心外包市場（按類型、績效 - 潛力分析）
  • 2020-2030 年按類型分類的全球呼叫和聯絡中心外包市場估計和預測
  • 呼叫與聯絡中心外包市場，細分市場分析
    • 電子郵件支援
    • 聊天支援
    • 嗓音
    • 其他

第 6 章：按外包分類的全球通話與聯絡中心外包市場

  • 市場概況
  • 全球呼叫和聯絡中心外包市場（按外包、績效 - 潛力分析）
  • 2020-2030 年全球呼叫及聯絡中心外包市場估計及外包預測
  • 呼叫與聯絡中心外包市場，細分市場分析
    • 離岸
    • 陸上

第 7 章：全球呼叫與聯絡中心外包市場（按服務）

  • 市場概況
  • 按服務、績效分類的全球呼叫和聯絡中心外包市場 - 潛力分析
  • 2020-2030 年按服務分類的全球呼叫和聯絡中心外包市場估計和預測
  • 呼叫與聯絡中心外包市場，細分市場分析
    • 入境服務
    • 出境服務

第 8 章：全球呼叫與聯絡中心外包市場（依企業規模）

  • 市場概況
  • 按企業規模、績效分類的全球呼叫和聯絡中心外包市場 - 潛力分析
  • 2020-2030 年按企業規模分類的全球呼叫和聯絡中心外包市場估計和預測
  • 呼叫與聯絡中心外包市場，細分市場分析
    • 大型企業
    • 小型企業

第 9 章：全球呼叫與聯絡中心外包市場（依最終用途）

  • 市場概況
  • 按最終用途、性能分類的全球呼叫和聯絡中心外包市場 - 潛力分析
  • 2020-2030 年按最終用途分類的全球呼叫和聯絡中心外包市場估計和預測
  • 呼叫與聯絡中心外包市場，細分市場分析
    • 資訊科技與電信
    • BFSI
    • 零售
    • 製造業
    • 衛生保健
    • 其他

第 10 章：全球呼叫與聯絡中心外包市場、區域分析

  • 領先國家
  • 頂尖新興國家
  • 呼叫和聯絡中心外包市場，區域市場概況
  • 北美洲
    • 美國
      • 2020-2030 年型別細分估計與預測
      • 2020-2030 年外包細分估計與預測
      • 2020-2030 年服務細分估計與預測
      • 2020-2030 年企業規模細分估計與預測
      • 2020-2030 年最終用途細分估計與預測
    • 加拿大
  • 歐洲呼叫和聯絡中心外包市場概況
    • 英國
    • 德國
    • 法國
    • 西班牙
    • 義大利
    • 歐洲其他地區
  • 亞太地區呼叫和聯絡中心外包市場概況
    • 中國
    • 印度
    • 日本
    • 澳洲
    • 韓國
    • 亞太地區其他地區
  • 拉丁美洲呼叫與聯絡中心外包市場概況
    • 巴西
    • 墨西哥
  • 中東和非洲
    • 沙烏地阿拉伯
    • 南非
    • 中東和非洲其他地區

第 11 章：競爭情報

  • 重點企業SWOT分析
    • 公司1
    • 公司2
    • 公司3
  • 頂級市場策略
  • 公司簡介
    • Atento SA
      • 關鍵訊息
      • 概述
      • 財務（視數據可用性而定）
      • 產品概要
      • 最近的發展
    • Sykes Enterprises, Incorporated
    • Datamark Inc.
    • Scicom Berhad
    • Firstsource Solutions Limited
    • Teleperformance SA
    • TTEC Holdings Inc.
    • Cisco Systems, Inc
    • Raya Customer Experience
    • Serco Group

第 12 章：研究過程

  • 研究過程
    • 資料探勘
    • 分析
    • 市場預測
    • 驗證
    • 出版
  • 研究屬性
  • 研究假設

Global Call and Contact Center Outsourcing Market is valued approximately at USD 85.18 billion in 2022 and is anticipated to grow with a healthy growth rate of more than 9.10% over the forecast period 2023-2030. Call and contact center outsourcing involves the delegation of customer service and communication functions to external service providers. Organizations, regardless of industry, often engage in outsourcing these operations to specialized firms that can efficiently handle a variety of tasks, such as handling customer inquiries, providing technical support, managing outbound sales calls, and offering customer assistance through multiple channels like phone, email, chat, and social media. The outsourcing of call and contact center services enables companies to leverage the expertise of dedicated professionals, access advanced technologies, and achieve cost efficiencies. Outsourcing partners are equipped with skilled agents, robust infrastructure, and streamlined processes to enhance customer experience and satisfaction. The Call and Contact Center Outsourcing market is expanding because of factors such as the Implementation of advanced technologies to ensure continuous customer service, increasing globalization of business services and increasing demand for multichannel support.

The escalating demand for multichannel support is a pivotal driver propelling the growth of the Call and Contact Center Outsourcing Market. As businesses recognize the importance of providing seamless customer experiences across various communication channels, outsourcing call and contact center services has become instrumental in meeting these evolving demands. Increasing demand for multichannel support is driving the market growth. As per Freshdesk Chat 2021 findings, a significant 79% of users opt for live chat assistance for prompt responses. Customer satisfaction rates indicate that live chat scores at 73%, surpassing email help at 61% and phone assistance at 44%. The average wait time for live chat is measured at 46 seconds. Notably, 69% of customers express a preference for interacting with a human agent during chat assistance rather than engaging with chatbots. Thus, rising demand for multichannel support is driving the market growth. In addition, increasing call volumes for businesses in the healthcare, travel, and e-commerce sectors and rising development of call centers is creating new opportunities to the market growth. However, increasing concerns over data security and privacy stifles market growth throughout the forecast period of 2023-2030.

The key regions considered for the Global Call and Contact Center Outsourcing Market study includes Asia Pacific, North America, Europe, Latin America, and Middle East & Africa. North America dominated the market in 2022 with largest market share. Biometric authentication techniques are undergoing swift evolution, forming a crucial component of security frameworks within the North American market. Companies in North America are actively exploring the integration of advanced biometric technologies, including voice identification and facial verification, to enhance the security of consumer interactions and transactions. Forecasts indicate an increased engagement of U.S. outsourcing providers in social impact operations in the coming period. Furthermore, intelligent virtual assistants, powered by artificial intelligence, are poised to play a critical role in shaping the landscape of the U.S. market. Asia Pacific is expected to grow with fastest CAGR during the forecast period. The Asia-Pacific (APAC) region has undergone remarkable growth and evolution, solidifying its status as a primary hub for call and contact center outsourcing. Within APAC, there is a notable rise in the adoption of cloud-based contact center technologies. The flexibility and cost-effectiveness inherent in cloud technology empower outsourced call and contact center companies to offer operations that are both adaptable and dynamic. The rapid expansion of the call and contact center outsourcing industry in APAC can be attributed to factors such as a sizable and highly skilled workforce, cost advantages, and a conducive business environment, collectively establishing the region as a preferred destination for call and contact center outsourcing.

Major market player included in this report are:

  • Atento SA
  • Sykes Enterprises, Incorporated
  • Datamark Inc.
  • Scicom Berhad
  • Firstsource Solutions Limited
  • Teleperformance SA
  • TTEC Holdings Inc.
  • Cisco Systems, Inc
  • Raya Customer Experience
  • Serco Group

Recent Developments in the Market:

  • In November 2023, Amazon.com, Inc. has incorporated generative AI features into its Amazon Connect, with the objective of enhancing both employee efficiency and the overall customer service experience. This enhancement includes automated responses, intelligent recommendations for employees, and dynamic call scripting tailored for personalized interactions. These features are designed to contribute to heightened productivity within the customer service domain.
  • In October 2023, Cisco Systems, Inc. has introduced Webex, an AI-powered tool designed to enhance contact center operations. This tool facilitates virtual assistants for streamlined work automation, real-time data for virtual guidance, and intelligent scheduling to prevent burnout. These features collectively contribute to improved interactions and elevate customer experiences within the contact center environment.

Global Call and Contact Center Outsourcing Market Report Scope:

  • Historical Data - 2020 - 2021
  • Base Year for Estimation - 2022
  • Forecast period - 2023-2030
  • Report Coverage - Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
  • Segments Covered - Type, Outsourcing Type, Services, Enterprise Size, End-use, Region
  • Regional Scope - North America; Europe; Asia Pacific; Latin America; Middle East & Africa
  • Customization Scope - Free report customization (equivalent up to 8 analyst's working hours) with purchase. Addition or alteration to country, regional & segment scope*

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within countries involved in the study.

The report also caters detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, it also incorporates potential opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Type:

  • Email Support
  • Chat Support
  • Voice
  • Other

By Offering:

  • Offshore
  • Onshore

By Services:

  • Inbound Services
  • Outbound Services

By Enterprise:

  • Small Enterprise
  • Large Enterprise

By End-use:

  • IT & Telecom
  • BFSI
  • Retail
  • Manufacturing
  • Healthcare
  • Others

By Region:

  • North America
  • U.S.
  • Canada
  • Europe
  • UK
  • Germany
  • France
  • Spain
  • Italy
  • ROE
  • Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • RoAPAC
  • Latin America
  • Brazil
  • Mexico
  • Middle East & Africa
  • Saudi Arabia
  • South Africa
  • Rest of Middle East & Africa

Table of Contents

Chapter 1. Executive Summary

  • 1.1. Market Snapshot
  • 1.2. Global & Segmental Market Estimates & Forecasts, 2020-2030 (USD Billion)
    • 1.2.1. Call and Contact Center Outsourcing Market, by region, 2020-2030 (USD Billion)
    • 1.2.2. Call and Contact Center Outsourcing Market, by Type, 2020-2030 (USD Billion)
    • 1.2.3. Call and Contact Center Outsourcing Market, by Outsourcing, 2020-2030 (USD Billion)
    • 1.2.4. Call and Contact Center Outsourcing Market, by Services, 2020-2030 (USD Billion)
    • 1.2.5. Call and Contact Center Outsourcing Market, by Enterprise Size, 2020-2030 (USD Billion)
    • 1.2.6. Call and Contact Center Outsourcing Market, by End Use, 2020-2030 (USD Billion)
  • 1.3. Key Trends
  • 1.4. Estimation Methodology
  • 1.5. Research Assumption

Chapter 2. Global Call and Contact Center Outsourcing Market Definition and Scope

  • 2.1. Objective of the Study
  • 2.2. Market Definition & Scope
    • 2.2.1. Industry Evolution
    • 2.2.2. Scope of the Study
  • 2.3. Years Considered for the Study
  • 2.4. Currency Conversion Rates

Chapter 3. Global Call and Contact Center Outsourcing Market Dynamics

  • 3.1. Call and Contact Center Outsourcing Market Impact Analysis (2020-2030)
    • 3.1.1. Market Drivers
      • 3.1.1.1. Implementation of advanced technologies to ensure continuous customer service
      • 3.1.1.2. Increasing globalization of business services
      • 3.1.1.3. Increasing demand for multichannel support
    • 3.1.2. Market Challenges
      • 3.1.2.1. Increasing concerns for data security and privacy
    • 3.1.3. Market Opportunities
      • 3.1.3.1. Increasing call volumes for businesses in the healthcare, travel, and e-commerce sectors
      • 3.1.3.2. Rising development of call centers

Chapter 4. Global Call and Contact Center Outsourcing Market: Industry Analysis

  • 4.1. Porter's 5 Force Model
    • 4.1.1. Bargaining Power of Suppliers
    • 4.1.2. Bargaining Power of Buyers
    • 4.1.3. Threat of New Entrants
    • 4.1.4. Threat of Substitutes
    • 4.1.5. Competitive Rivalry
  • 4.2. Porter's 5 Force Impact Analysis
  • 4.3. PEST Analysis
    • 4.3.1. Political
    • 4.3.2. Economic
    • 4.3.3. Social
    • 4.3.4. Technological
    • 4.3.5. Environmental
    • 4.3.6. Legal
  • 4.4. Top investment opportunity
  • 4.5. Top winning strategies
  • 4.6. COVID-19 Impact Analysis
  • 4.7. Disruptive Trends
  • 4.8. Industry Expert Perspective
  • 4.9. Analyst Recommendation & Conclusion

Chapter 5. Global Call and Contact Center Outsourcing Market, by Type

  • 5.1. Market Snapshot
  • 5.2. Global Call and Contact Center Outsourcing Market by Type, Performance - Potential Analysis
  • 5.3. Global Call and Contact Center Outsourcing Market Estimates & Forecasts by Type 2020-2030 (USD Billion)
  • 5.4. Call and Contact Center Outsourcing Market, Sub Segment Analysis
    • 5.4.1. Email Support
    • 5.4.2. Chat Support
    • 5.4.3. Voice
    • 5.4.4. Other

Chapter 6. Global Call and Contact Center Outsourcing Market, by Outsourcing

  • 6.1. Market Snapshot
  • 6.2. Global Call and Contact Center Outsourcing Market by Outsourcing, Performance - Potential Analysis
  • 6.3. Global Call and Contact Center Outsourcing Market Estimates & Forecasts by Outsourcing 2020-2030 (USD Billion)
  • 6.4. Call and Contact Center Outsourcing Market, Sub Segment Analysis
    • 6.4.1. Offshore
    • 6.4.2. Onshore

Chapter 7. Global Call and Contact Center Outsourcing Market, by Services

  • 7.1. Market Snapshot
  • 7.2. Global Call and Contact Center Outsourcing Market by Services, Performance - Potential Analysis
  • 7.3. Global Call and Contact Center Outsourcing Market Estimates & Forecasts by Services 2020-2030 (USD Billion)
  • 7.4. Call and Contact Center Outsourcing Market, Sub Segment Analysis
    • 7.4.1. Inbound Services
    • 7.4.2. Outbound Services

Chapter 8. Global Call and Contact Center Outsourcing Market, by Enterprise Size

  • 8.1. Market Snapshot
  • 8.2. Global Call and Contact Center Outsourcing Market by Enterprise Size, Performance - Potential Analysis
  • 8.3. Global Call and Contact Center Outsourcing Market Estimates & Forecasts by Enterprise Size 2020-2030 (USD Billion)
  • 8.4. Call and Contact Center Outsourcing Market, Sub Segment Analysis
    • 8.4.1. Large Enterprises
    • 8.4.2. Small Enterprises

Chapter 9. Global Call and Contact Center Outsourcing Market, by End use

  • 9.1. Market Snapshot
  • 9.2. Global Call and Contact Center Outsourcing Market by End Use, Performance - Potential Analysis
  • 9.3. Global Call and Contact Center Outsourcing Market Estimates & Forecasts by End-use 2020-2030 (USD Billion)
  • 9.4. Call and Contact Center Outsourcing Market, Sub Segment Analysis
    • 9.4.1. IT & Telecom
    • 9.4.2. BFSI
    • 9.4.3. Retail
    • 9.4.4. Manufacturing
    • 9.4.5. Healthcare
    • 9.4.6. Others

Chapter 10. Global Call and Contact Center Outsourcing Market, Regional Analysis

  • 10.1. Top Leading Countries
  • 10.2. Top Emerging Countries
  • 10.3. Call and Contact Center Outsourcing Market, Regional Market Snapshot
  • 10.4. North America Call and Contact Center Outsourcing Market
    • 10.4.1. U.S. Call and Contact Center Outsourcing Market
      • 10.4.1.1. Type breakdown estimates & forecasts, 2020-2030
      • 10.4.1.2. Outsourcing breakdown estimates & forecasts, 2020-2030
      • 10.4.1.3. Services breakdown estimates & forecasts, 2020-2030
      • 10.4.1.4. Enterprise Size breakdown estimates & forecasts, 2020-2030
      • 10.4.1.5. End Use breakdown estimates & forecasts, 2020-2030
    • 10.4.2. Canada Call and Contact Center Outsourcing Market
  • 10.5. Europe Call and Contact Center Outsourcing Market Snapshot
    • 10.5.1. U.K. Call and Contact Center Outsourcing Market
    • 10.5.2. Germany Call and Contact Center Outsourcing Market
    • 10.5.3. France Call and Contact Center Outsourcing Market
    • 10.5.4. Spain Call and Contact Center Outsourcing Market
    • 10.5.5. Italy Call and Contact Center Outsourcing Market
    • 10.5.6. Rest of Europe Call and Contact Center Outsourcing Market
  • 10.6. Asia-Pacific Call and Contact Center Outsourcing Market Snapshot
    • 10.6.1. China Call and Contact Center Outsourcing Market
    • 10.6.2. India Call and Contact Center Outsourcing Market
    • 10.6.3. Japan Call and Contact Center Outsourcing Market
    • 10.6.4. Australia Call and Contact Center Outsourcing Market
    • 10.6.5. South Korea Call and Contact Center Outsourcing Market
    • 10.6.6. Rest of Asia Pacific Call and Contact Center Outsourcing Market
  • 10.7. Latin America Call and Contact Center Outsourcing Market Snapshot
    • 10.7.1. Brazil Call and Contact Center Outsourcing Market
    • 10.7.2. Mexico Call and Contact Center Outsourcing Market
  • 10.8. Middle East & Africa Call and Contact Center Outsourcing Market
    • 10.8.1. Saudi Arabia Call and Contact Center Outsourcing Market
    • 10.8.2. South Africa Call and Contact Center Outsourcing Market
    • 10.8.3. Rest of Middle East & Africa Call and Contact Center Outsourcing Market

Chapter 11. Competitive Intelligence

  • 11.1. Key Company SWOT Analysis
    • 11.1.1. Company 1
    • 11.1.2. Company 2
    • 11.1.3. Company 3
  • 11.2. Top Market Strategies
  • 11.3. Company Profiles
    • 11.3.1. Atento SA
      • 11.3.1.1. Key Information
      • 11.3.1.2. Overview
      • 11.3.1.3. Financial (Subject to Data Availability)
      • 11.3.1.4. Product Summary
      • 11.3.1.5. Recent Developments
    • 11.3.2. Sykes Enterprises, Incorporated
    • 11.3.3. Datamark Inc.
    • 11.3.4. Scicom Berhad
    • 11.3.5. Firstsource Solutions Limited
    • 11.3.6. Teleperformance SA
    • 11.3.7. TTEC Holdings Inc.
    • 11.3.8. Cisco Systems, Inc
    • 11.3.9. Raya Customer Experience
    • 11.3.10. Serco Group

Chapter 12. Research Process

  • 12.1. Research Process
    • 12.1.1. Data Mining
    • 12.1.2. Analysis
    • 12.1.3. Market Estimation
    • 12.1.4. Validation
    • 12.1.5. Publishing
  • 12.2. Research Attributes
  • 12.3. Research Assumption

LIST OF TABLES

  • TABLE 1. Global Call and Contact Center Outsourcing Market, report scope
  • TABLE 2. Global Call and Contact Center Outsourcing Market estimates & forecasts by Region 2020-2030 (USD Billion)
  • TABLE 3. Global Call and Contact Center Outsourcing Market estimates & forecasts by Type 2020-2030 (USD Billion)
  • TABLE 4. Global Call and Contact Center Outsourcing Market estimates & forecasts by Outsourcing 2020-2030 (USD Billion)
  • TABLE 5. Global Call and Contact Center Outsourcing Market estimates & forecasts by Services 2020-2030 (USD Billion)
  • TABLE 6. Global Call and Contact Center Outsourcing Market estimates & forecasts by Enterprise Size 2020-2030 (USD Billion)
  • TABLE 7. Global Call and Contact Center Outsourcing Market estimates & forecasts by End Use 2020-2030 (USD Billion)
  • TABLE 8. Global Call and Contact Center Outsourcing Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 9. Global Call and Contact Center Outsourcing Market by region, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 10. Global Call and Contact Center Outsourcing Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 11. Global Call and Contact Center Outsourcing Market by region, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 12. Global Call and Contact Center Outsourcing Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 13. Global Call and Contact Center Outsourcing Market by region, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 14. Global Call and Contact Center Outsourcing Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 15. Global Call and Contact Center Outsourcing Market by region, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 16. Global Call and Contact Center Outsourcing Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 17. Global Call and Contact Center Outsourcing Market by region, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 18. U.S. Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 19. U.S. Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 20. U.S. Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 21. Canada Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 22. Canada Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 23. Canada Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 24. UK Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 25. UK Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 26. UK Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 27. Germany Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 28. Germany Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 29. Germany Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 30. France Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 31. France Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 32. France Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 33. Italy Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 34. Italy Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 35. Italy Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 36. Spain Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 37. Spain Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 38. Spain Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 39. RoE Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 40. RoE Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 41. RoE Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 42. China Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 43. China Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 44. China Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 45. India Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 46. India Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 47. India Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 48. Japan Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 49. Japan Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 50. Japan Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 51. South Korea Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 52. South Korea Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 53. South Korea Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 54. Australia Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 55. Australia Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 56. Australia Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 57. RoAPAC Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 58. RoAPAC Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 59. RoAPAC Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 60. Brazil Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 61. Brazil Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 62. Brazil Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 63. Mexico Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 64. Mexico Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 65. Mexico Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 66. RoLA Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 67. RoLA Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 68. RoLA Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 69. Saudi Arabia Call and Contact Center Outsourcing Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 70. South Africa Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 71. RoMEA Call and Contact Center Outsourcing Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 72. List of secondary sources, used in the study of global Call and Contact Center Outsourcing Market
  • TABLE 73. List of primary sources, used in the study of global Call and Contact Center Outsourcing Market
  • TABLE 74. Years considered for the study
  • TABLE 75. Exchange rates considered

List of tables and figures and dummy in nature, final lists may vary in the final deliverable

LIST OF FIGURES

  • FIG 1. Global Call and Contact Center Outsourcing Market, research methodology
  • FIG 2. Global Call and Contact Center Outsourcing Market, Market estimation techniques
  • FIG 3. Global Market size estimates & forecast methods
  • FIG 4. Global Call and Contact Center Outsourcing Market, key trends 2022
  • FIG 5. Global Call and Contact Center Outsourcing Market, growth prospects 2023-2030
  • FIG 6. Global Call and Contact Center Outsourcing Market, porters 5 force model
  • FIG 7. Global Call and Contact Center Outsourcing Market, pest analysis
  • FIG 8. Global Call and Contact Center Outsourcing Market, value chain analysis
  • FIG 9. Global Call and Contact Center Outsourcing Market by segment, 2020 & 2030 (USD Billion)
  • FIG 10. Global Call and Contact Center Outsourcing Market by segment, 2020 & 2030 (USD Billion)
  • FIG 11. Global Call and Contact Center Outsourcing Market by segment, 2020 & 2030 (USD Billion)
  • FIG 12. Global Call and Contact Center Outsourcing Market by segment, 2020 & 2030 (USD Billion)
  • FIG 13. Global Call and Contact Center Outsourcing Market by segment, 2020 & 2030 (USD Billion)
  • FIG 14. Global Call and Contact Center Outsourcing Market, regional snapshot 2020 & 2030
  • FIG 15. North America Call and Contact Center Outsourcing Market 2020 & 2030 (USD Billion)
  • FIG 16. Europe Call and Contact Center Outsourcing Market 2020 & 2030 (USD Billion)
  • FIG 17. Asia pacific Call and Contact Center Outsourcing Market 2020 & 2030 (USD Billion)
  • FIG 18. Latin America Call and Contact Center Outsourcing Market 2020 & 2030 (USD Billion)
  • FIG 19. Middle East & Africa Call and Contact Center Outsourcing Market 2020 & 2030 (USD Billion)

List of tables and figures and dummy in nature, final lists may vary in the final deliverable