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1845791

雲端 ITSM 市場規模（按元件、服務類型、區域覆蓋範圍和預測）

Cloud ITSM Market Size By Component, By Service Type, By Geographic Scope and Forecast
出版日期: | 出版商: Verified Market Research | 英文 202 Pages | 商品交期: 2-3個工作天內

價格

雲端 ITSM 市場規模與預測

預計 2024 年雲端 ITSM 市場規模將達到 95 億美元，到 2032 年將達到 345.2 億美元，預測期內複合年成長率為 17.5%。

雲端 IT 服務管理 (ITSM) 是指使用雲端基礎的平台來管理和交付 IT 服務。雲端 ITSM 可以自動化和簡化 IT 流程，例如事件管理、變更管理和服務請求，從而提高效率和協作。雲端 ITSM 使企業能夠存取擴充性、靈活且經濟高效的 IT 服務解決方案，而無需部署大量的本地基礎架構。這種方法可以加快服務交付速度，並提升整個企業的使用者體驗。

全球雲端 ITSM 市場促進因素

雲端 ITSM 市場的市場促進因素包括：

雲端處理的日益普及：企業對雲端運算的日益普及推動了對雲端ITSM解決方案的需求。企業更青睞雲端基礎的ITSM，因為它具有擴充性、靈活性和成本效益。根據VMR預測，到2026年，超過85%的企業將採用雲端優先策略，這將顯著推動雲端ITSM市場的發展。

追求 IT 服務效率：企業正在尋求簡化 IT 營運並改善服務交付。雲端 ITSM 可實現工作流程自動化，減少人為錯誤，並加快事件解決速度。這不僅提高了生產力，還減少了停機時間，使其在各行各業中得到了廣泛應用。

遠距辦公解決方案需求不斷成長：疫情過後，遠距辦公和混合辦公模式的激增加速了對雲端基礎的IT服務管理的需求。雲端ITSM平台為分散式團隊提供集中存取和無縫協作，無論身在何處都能提供IT支援。

與新興技術的整合：雲端 ITSM 與人工智慧、機器學習和自動化工具的整合將增強預測分析和主動服務管理。人工智慧賦能的 ITSM 解決方案預計將快速成長，因為它們將推動創新並擴大市場潛力。

全球雲端 ITSM 市場的限制因素

有多種因素可能會對雲端 ITSM 市場造成限制和挑戰。這些因素包括：

資料安全問題：將組織的敏感資料儲存在雲端平台上會引發安全性和隱私問題。企業擔心未授權存取、資料外洩以及法規遵循問題。確保強大的加密和安全通訊協定會增加複雜性和成本，這可能會阻礙雲端基礎的ITSM 解決方案的採用。

整合複雜性：將雲端 ITSM 解決方案與現有舊有系統和多樣化IT基礎設施整合可能頗具挑戰性。相容性問題和資料遷移複雜性通常需要額外的資源和時間，從而減慢實施速度並增加採用雲端 ITSM 平台的組織的營運風險。

對網路連線的依賴：雲端 ITSM 平台嚴重依賴穩定、高速的網路連線。連接不良或中斷可能會中斷對 IT 服務的訪問，並影響業務永續營運。這種依賴性限制了雲端 ITSM 在網路基礎設施不可靠的地區運作的有效性。

成本管理挑戰：雖然雲端 ITSM 可以降低前期基礎設施成本，但持續的訂閱和擴展成本會隨著時間的推移而增加。如果沒有適當的成本管理，公司可能會面臨預算超支，這難以證明對雲端 IT 服務管理的長期投資是合理的。

目錄

第1章 引言

  • 市場定義
  • 市場區隔
  • 調查時間表
  • 先決條件
  • 限制

第2章調查方法

  • 資料探勘
  • 二次調查
  • 初步調查
  • 專家建議
  • 品質檢查
  • 最終審核
  • 數據三角測量
  • 自下而上的方法
  • 自上而下的方法
  • 調查流程
  • 資料來源

第3章執行摘要

  • 全球雲端ATM市場概覽
  • 全球雲端 ATM 市場估計與預測
  • 全球雲ATM市場生態圖譜
  • 競爭分析漏斗圖
  • 全球雲端 ATM 市場：絕對商機
  • 全球雲端 ATM 市場吸引力分析（按地區）
  • 全球雲端 ATM市場魅力分析（按組件）
  • 全球雲端 ATM 市場吸引力分析（按服務類型）
  • 全球雲端 ITSM 市場（按地區）分析
  • 全球雲端 ATM 市場各組成部分（十億美元）
  • 全球雲端 ATM 市場（按服務類型）
  • 全球雲端 ATM 市場（按地區）
  • 未來市場機遇

第4章 市場展望

  • 全球雲端ATM市場的變化
  • 雲端 ATM 的全球市場展望
  • 市場促進因素
  • 市場限制
  • 市場趨勢
  • 市場機遇
  • 波特五力分析
    • 新進入者的威脅
    • 供應商的議價能力
    • 買方的議價能力
    • 替代品的威脅
    • 現有公司之間的競爭
  • 價值鏈分析
  • 定價分析
  • 宏觀經濟分析

第5章 部分市場

  • 概述
  • 全球雲端 ITSM 市場：按組件分析基點佔有率（bps）
  • 解決方案
  • 服務

第6章 按服務類型分類的市場

  • 概述
  • 全球雲端 ATM 市場：按服務類型分析Basis Point Share（bps）
  • 服務台軟體
  • 配置和變更管理

第7章 區域市場

  • 概述
  • 北美洲
    • 美國
    • 加拿大
    • 墨西哥
  • 歐洲
    • 德國
    • 英國
    • 法國
    • 義大利
    • 西班牙
    • 其他歐洲國家
  • 亞太地區
    • 中國
    • 日本
    • 印度
    • 其他亞太地區
  • 拉丁美洲
    • 巴西
    • 阿根廷
    • 其他拉丁美洲
  • 中東和非洲
    • 阿拉伯聯合大公國
    • 沙烏地阿拉伯
    • 南非
    • 其他中東和非洲地區

第8章競爭格局

  • 概述
  • 主要發展策略
  • 公司的地理分佈
  • 王牌矩陣
    • 積極的
    • 前線
    • 新興
    • 創新者

第9章：公司簡介

  • OVERVIEW
  • SERVICENOW
  • BMC SOFTWARE
  • IBM CORPORATION
  • ATLASSIAN CORPORATION PLC
  • CHERWELL SOFTWARE LLC
  • IVANTI
  • FRESHWORKS INC
  • MANAGEENGINE
  • AXIOS SYSTEMS
  • MICRO FOCUS INTERNATIONAL PLC
Product Code: 80426

Cloud ITSM Market Size and Forecast

Cloud ITSM Market size was valued at USD 9.5 Billion in 2024 and is projected to reach USD 34.52 Billion by 2032, growing at a CAGR of 17.5% during the forecast period. i.e., 2026-2032.

Cloud IT Service Management (ITSM) refers to the practice of managing and delivering IT services using cloud-based platforms. It automates and streamlines IT processes such as incident management, change management, and service requests, enhancing efficiency and collaboration. Cloud ITSM allows organizations to access scalable, flexible, and cost-effective IT service solutions without the need for extensive on-premises infrastructure. This approach supports faster service delivery and improved user experience across businesses.

Global Cloud ITSM Market Drivers

The market drivers for the cloud ITSM market can be influenced by various factors. These may include:

Increased Adoption of Cloud Computing: Growing adoption of cloud computing across enterprises drives demand for Cloud ITSM solutions. Organizations prefer cloud-based ITSM for its scalability, flexibility, and cost efficiency. According to VMR, over 85% of enterprises will adopt cloud-first strategies by 2026, boosting the Cloud ITSM market significantly.

Need for Enhanced IT Service Efficiency: Enterprises are seeking to streamline IT operations and improve service delivery. Cloud ITSM automates workflows, reduces manual errors, and enables faster incident resolution. This results in improved productivity and reduced downtime, driving widespread adoption across industries.

Rising Demand for Remote Work Solutions: The surge in remote and hybrid work models post-pandemic has accelerated the need for cloud-based IT service management. Cloud ITSM platforms provide centralized access and seamless collaboration for distributed teams, enhancing IT support regardless of location.

Integration with Emerging Technologies: Integration of Cloud ITSM with AI, machine learning, and automation tools enhances predictive analytics and proactive service management. AI-enabled ITSM solutions are expected to grow rapidly, driving innovation and expanding market potential.

Global Cloud ITSM Market Restraints

Several factors can act as restraints or challenges for the cloud ITSM market. These may include:

Data Security Concerns: Storing sensitive organizational data on cloud platforms raises security and privacy concerns. Companies worry about unauthorized access, data breaches, and compliance with regulations. Ensuring robust encryption and security protocols increases complexity and costs, which can hinder the adoption of cloud-based ITSM solutions.

Integration Complexity: Integrating Cloud ITSM solutions with existing legacy systems and diverse IT infrastructure can be challenging. Compatibility issues and data migration complexities often require additional resources and time, delaying implementation and increasing operational risks for organizations adopting cloud ITSM platforms.

Dependence on Internet Connectivity: Cloud ITSM platforms rely heavily on stable and high-speed internet connections. Poor connectivity or outages can disrupt access to IT services and impact business continuity. This dependence limits the effectiveness of cloud ITSM in regions with unreliable network infrastructure.

Cost Management Challenges: While cloud ITSM can reduce upfront infrastructure costs, ongoing subscription fees and scaling expenses can become significant over time. Without proper cost management, organizations may face budget overruns, making it difficult to justify long-term investments in cloud IT service management.

Global Cloud ITSM Market Segmentation Analysis

The Global Cloud ITSM Market is segmented based on Component, Service Type, and Geography.

Cloud ITSM Market, By Component

Solutions: Cloud ITSM solutions include software platforms that automate and manage IT services, offering modules for incident management, problem resolution, and service requests. These solutions enhance operational efficiency and provide centralized control over IT workflows.

Services: Services in the Cloud ITSM market cover professional services like consulting, implementation, and managed services. These help organizations customize, deploy, and maintain Cloud ITSM solutions effectively, ensuring optimized performance and support.

Cloud ITSM Market, By Service Type

Service Desk Software: This segment includes tools that provide a centralized point for managing IT support tickets, incidents, and user requests, streamlining communication between IT teams and end-users.

Configuration & Change Management: These services help monitor and control IT infrastructure configurations and changes, reducing risks associated with updates and maintaining system integrity.

Operations & Performance Management: This segment involves tools that monitor IT operations and system performance in real-time, enabling proactive issue detection and resolution.

Service Portfolio Management: It covers the management of the complete catalog of IT services, ensuring alignment with business goals and effective resource allocation.

Dashboard Reporting & Analytics: Analytics tools provide real-time insights, performance metrics, and reporting capabilities to facilitate data-driven decision-making and continuous service improvement.

Cloud ITSM Market, By Geography

North America: North America dominates the market due to rapid cloud adoption and the presence of major IT service providers. The region benefits from advanced IT infrastructure and a strong focus on digital transformation, driving demand for cloud-based ITSM solutions across various industries.

Europe: The region shows steady growth supported by stringent data protection regulations and increasing cloud adoption among enterprises. Countries like Germany, the UK, and France are investing heavily in cloud IT services to enhance operational efficiency and compliance.

Asia Pacific: Asia Pacific is the fastest-growing region, propelled by rising digital transformation initiatives, expanding IT infrastructure, and increasing adoption of cloud services in countries such as China, India, and Japan. Government support for cloud technology also fuels market expansion.

Latin America: The market is witnessing gradual growth, especially in Brazil and Mexico, driven by increasing IT spending and cloud migration. Organizations are adopting cloud ITSM solutions to improve service delivery and reduce operational costs.

Middle East and Africa: The Middle East and Africa show emerging potential due to growing digitalization efforts and infrastructure development. Cloud ITSM adoption is still in early stages, but is gaining momentum with expanding enterprise IT modernization projects.

Key Players

The "Global Cloud ITSM Market" study report will provide valuable insight with an emphasis on the global market. The major players in the market are ServiceNow, BMC Software, IBM Corporation, Atlassian Corporation Plc, Cherwell Software LLC, Ivanti, Freshworks Inc., ManageEngine, Axios Systems, and Micro Focus International plc.

Our market analysis also includes a section exclusively dedicated to these major players, where our analysts provide deep insights into their financial statements, product benchmarking, and SWOT analysis. The competitive landscape section also covers key development strategies, market share, and market ranking analysis of the above-mentioned players globally.

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 MARKET DEFINITION
  • 1.2 MARKET SEGMENTATION
  • 1.3 RESEARCH TIMELINES
  • 1.4 ASSUMPTIONS
  • 1.5 LIMITATIONS

2 RESEARCH METHODOLOGY

  • 2.1 DATA MINING
  • 2.2 SECONDARY RESEARCH
  • 2.3 PRIMARY RESEARCH
  • 2.4 SUBJECT MATTER EXPERT ADVICE
  • 2.5 QUALITY CHECK
  • 2.6 FINAL REVIEW
  • 2.7 DATA TRIANGULATION
  • 2.8 BOTTOM-UP APPROACH
  • 2.9 TOP-DOWN APPROACH
  • 2.10 RESEARCH FLOW
  • 2.11 DATA SOURCES

3 EXECUTIVE SUMMARY

  • 3.1 GLOBAL CLOUD ITSM MARKET OVERVIEW
  • 3.2 GLOBAL CLOUD ITSM MARKET ESTIMATES AND FORECAST (USD BILLION)
  • 3.3 GLOBAL CLOUD ITSM MARKET ECOLOGY MAPPING
  • 3.4 COMPETITIVE ANALYSIS: FUNNEL DIAGAM
  • 3.5 GLOBAL CLOUD ITSM MARKET ABSOLUTE MARKET OPPORTUNITY
  • 3.6 GLOBAL CLOUD ITSM MARKET ATTRACTIVENESS ANALYSIS, BY REGION
  • 3.7 GLOBAL CLOUD ITSM MARKETATTRACTIVENESS ANALYSIS, BY COMPONENT
  • 3.8 GLOBAL CLOUD ITSM MARKET ATTRACTIVENESS ANALYSIS, BY SERVICE TYPE
  • 3.9 GLOBAL CLOUD ITSM MARKET GEOGRAPHICAL ANALYSIS (CAGR %)
  • 3.10 GLOBAL CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • 3.11 GLOBAL CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • 3.12 GLOBAL CLOUD ITSM MARKET, BY GEOGRAPHY (USD BILLION)
  • 3.13 FUTURE MARKET OPPORTUNITIES

4 MARKET OUTLOOK

  • 4.1 GLOBAL CLOUD ITSM MARKET EVOLUTION
  • 4.2 GLOBAL CLOUD ITSM MARKET OUTLOOK
  • 4.3 MARKET DRIVERS
  • 4.4 MARKET RESTRAINTS
  • 4.5 MARKET TRENDS
  • 4.6 MARKET OPPORTUNITY
  • 4.7 PORTER'S FIVE FORCES ANALYSIS
    • 4.7.1 THREAT OF NEW ENTRANTS
    • 4.7.2 BARGAINING POWER OF SUPPLIERS
    • 4.7.3 BARGAINING POWER OF BUYERS
    • 4.7.4 THREAT OF SUBSTITUTE COMPONENTS
    • 4.7.5 COMPETITIVE RIVALRY OF EX9ISTING COMPETITORS
  • 4.8 VALUE CHAIN ANALYSIS
  • 4.9 PRICING ANALYSIS
  • 4.10 MACROECONOMIC ANALYSIS

5 MARKET, BY COMPONENT

  • 5.1 OVERVIEW
  • 5.2 GLOBAL CLOUD ITSM MARKET: BASIS POINT SHARE (BPS) ANALYSIS, BY COMPONENT
  • 5.3 SOLUTIONS
  • 5.4 SERVICES

6 MARKET, BY SERVICE TYPE

  • 6.1 OVERVIEW
  • 6.2 GLOBAL CLOUD ITSM MARKET: BASIS POINT SHARE (BPS) ANALYSIS, BY SERVICE TYPE
  • 6.3 SERVICE DESK SOFTWARE
  • 6.4 CONFIGURATION & CHANGE MANAGEMENT

7 MARKET, BY GEOGRAPHY

  • 7.1 OVERVIEW
  • 7.2 NORTH AMERICA
    • 7.2.1 U.S.
    • 7.2.2 CANADA
    • 7.2.3 MEXICO
  • 7.3 EUROPE
    • 7.3.1 GERMANY
    • 7.3.2 U.K.
    • 7.3.3 FRANCE
    • 7.3.4 ITALY
    • 7.3.5 SPAIN
    • 7.3.6 REST OF EUROPE
  • 7.4 ASIA PACIFIC
    • 7.4.1 CHINA
    • 7.4.2 JAPAN
    • 7.4.3 INDIA
    • 7.4.4 REST OF ASIA PACIFIC
  • 7.5 LATIN AMERICA
    • 7.5.1 BRAZIL
    • 7.5.2 ARGENTINA
    • 7.5.3 REST OF LATIN AMERICA
  • 7.6 MIDDLE EAST AND AFRICA
    • 7.6.1 UAE
    • 7.6.2 SAUDI ARABIA
    • 7.6.3 SOUTH AFRICA
    • 7.6.4 REST OF MIDDLE EAST AND AFRICA

8 COMPETITIVE LANDSCAPE

  • 8.1 OVERVIEW
  • 8.2 KEY DEVELOPMENT STRATEGIES
  • 8.3 COMPANY REGIONAL FOOTPRINT
  • 8.4 ACE MATRIX
    • 8.4.1 ACTIVE
    • 8.4.2 CUTTING EDGE
    • 8.4.3 EMERGING
    • 8.4.4 INNOVATORS

9 COMPANY PROFILES

  • 9.1 OVERVIEW
  • 9.2 SERVICENOW
  • 9.3 BMC SOFTWARE
  • 9.4 IBM CORPORATION
  • 9.5 ATLASSIAN CORPORATION PLC
  • 9.6 CHERWELL SOFTWARE LLC
  • 9.7 IVANTI
  • 9.8 FRESHWORKS INC
  • 9.9 MANAGEENGINE
  • 9.10 AXIOS SYSTEMS
  • 9.11 MICRO FOCUS INTERNATIONAL PLC

LIST OF TABLES AND FIGURES

  • TABLE 1 PROJECTED REAL GDP GROWTH (ANNUAL PERCENTAGE CHANGE) OF KEY COUNTRIES
  • TABLE 2 GLOBAL CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 3 GLOBAL CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 4 GLOBAL CLOUD ITSM MARKET, BY GEOGRAPHY (USD BILLION)
  • TABLE 5 NORTH AMERICA CLOUD ITSM MARKET, BY COUNTRY (USD BILLION)
  • TABLE 6 NORTH AMERICA CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 7 NORTH AMERICA CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 8 U.S. CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 9 U.S. CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 11 CANADA CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 12 MEXICO CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 14 EUROPE CLOUD ITSM MARKET, BY COUNTRY (USD BILLION)
  • TABLE 15 EUROPE CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 17 GERMANY CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 18 GERMANY CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 19 U.K. CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 21 FRANCE CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 22 FRANCE CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 24 ITALY CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 25 SPAIN CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 27 REST OF EUROPE CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 28 REST OF EUROPE CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 30 ASIA PACIFIC CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 31 ASIA PACIFIC CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 33 CHINA CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 34 JAPAN CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 36 INDIA CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 37 INDIA CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 39 REST OF APAC CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 40 LATIN AMERICA CLOUD ITSM MARKET, BY COUNTRY (USD BILLION)
  • TABLE 41 LATIN AMERICA CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 43 BRAZIL CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 44 BRAZIL CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 46 ARGENTINA CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 47 REST OF LATAM CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 49 MIDDLE EAST AND AFRICA CLOUD ITSM MARKET, BY COUNTRY (USD BILLION)
  • TABLE 50 MIDDLE EAST AND AFRICA CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 52 UAE CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 53 UAE CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 55 SAUDI ARABIA CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 56 SOUTH AFRICA CLOUD ITSM MARKET, BY COMPONENT(USD BILLION)
  • TABLE 57 SOUTH AFRICA CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 59 REST OF MEA CLOUD ITSM MARKET, BY SERVICE TYPE (USD BILLION)
  • TABLE 60 COMPANY REGIONAL FOOTPRINT