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1840186

2025年全球雲端基礎的ITSM市場報告

Cloud-Based ITSM Global Market Report 2025
出版日期: | 出版商: The Business Research Company | 英文 250 Pages | 商品交期: 2-10個工作天內

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簡介目錄

近年來，雲端基礎的ITSM市場快速擴張，規模將從2024年的89.8億美元成長到2025年的100.2億美元，複合年成長率為11.6%。預測期內的成長可歸因於對使用者體驗、數位轉型舉措、成本效益和營運支出模型、遠距工作環境以及多重雲端策略的日益關注。

預計未來幾年，雲端基礎的ITSM 市場規模將快速成長，到 2029 年將達到 188.1 億美元，複合年成長率為 17.0%。預測期內的成長可歸因於不斷變化的行業特定需求、對客戶滿意度和體驗的關注、全球監管和管治考慮、對持續改進和分析的關注以及與 DevOps 實踐的契合。預測期內的主要趨勢包括數位轉型計劃、遠端和混合工作模式、自動化和人工智慧整合、可擴展性和靈活性、成本效益和營運成本模型。

雲端基礎的ITSM 是指提供遠端工作環境存取的雲端託管系統。這種雲端託管系統使工作流程快速且易於視覺化，從而為企業提供線上營運所需的自由度和可視性。 ITSM 平台的目標是幫助 IT 部門降低營運成本，提高業務利潤和工作彈性。

雲端基礎的ITSM 市場主要由解決方案和服務組成。服務部門專注於整個 ITSM 流程，包括網路、網際網路、伺服器、軟體、服務、應用程式、網路和終端硬體。這些解決方案和服務面向各行各業的中小型企業，包括 IT 和通訊、金融服務、保險、醫療保健、製造、零售和教育。

2025年春季美國突然提高關稅以及由此引發的貿易摩擦對資訊科技產業產生了重大影響，尤其是硬體製造、資料基礎設施和軟體部署。對進口半導體、電路基板和網路設備徵收更高的關稅，並推高了高科技公司、雲端服務供應商和資料中心的生產和營運成本。在全球範圍內採購筆記型電腦、伺服器和消費電子產品零件的公司面臨更長的前置作業時間和價格壓力。同時，對專業軟體徵收的關稅以及主要國際市場的報復性措施擾亂了全球IT供應鏈，減少了海外對美國製造技術的需求。作為應對措施，該行業正在增加對國內晶片生產的投資，擴大供應商網路，並利用人工智慧驅動的自動化來提高彈性並更有效地管理成本。

雲端基礎的ITSM 市場研究報告是商業研究公司 (The Business Research Company) 最新報告系列的一部分，該系列提供雲端基礎的ITSM 市場統計數據，例如全球市場規模、區域佔有率、雲端基礎雲端基礎的 ITSM 市場佔有率的競爭對手、雲端基礎。這份雲端基礎的ITSM 市場研究報告對該行業的現狀和未來情況進行了詳細分析，為您提供所需的一切觀點。

未來五年17.0%的成長預測比我們先前的預測略有下降0.1%。這一下降主要源自於美國與其他國家之間關稅的影響。徵收關稅，尤其是針對歐洲供應商提供的雲端API以及跨境軟體和服務整合，可能會增加美國IT服務管理平台的交付摩擦和上市時間。此外，互惠關稅以及日益加劇的貿易緊張局勢和限制對全球經濟和貿易的負面影響可能會產生更廣泛的影響。

預計在預測期內，雲端基礎的應用程式的日益普及將推動雲端基礎的ITSM市場的擴張。雲端採用是指旨在提高基於網際網路的資料庫功能的可擴充性，同時降低成本和風險的商務策略。企業利用雲端運算，使用託管在網際網路上的遠端電腦來儲存、管理和處理關鍵資料。例如，Flexera 在 2023 年 4 月發布的一份報告顯示，93% 的組織使用雲端服務，87% 的組織採用了多重雲端策略。這一成長主要源於對更大靈活性和敏捷性的需求，以滿足市場需求。因此，雲端基礎的應用程式的採用預計將推動雲端基礎的ITSM 市場的成長。

物聯網 (IoT) 設備的增加預計將推動未來雲端基礎的ITSM 市場的擴張。物聯網設備是可以無線連接到網路並傳輸資料的非標準運算設備。這些設備會產生大量數據，需要高效率的管理解決方案。雲端基礎的ITSM 提供了高效管理這些數據所需的擴充性和自動化能力，使公司能夠遠端監控和最佳化物聯網設備的效能。這可以提高效率、最大限度地減少停機時間並增強整體營運效率。例如，根據美國CompTIA Community 2023 年 7 月的報告，物聯網市場規模預計將成長到 4,860 億美元，到 2030 年，連網物聯網裝置的數量預計將達到 159 億台。因此，物聯網設備數量的增加正在促進雲端基礎的ITSM 市場的成長。

技術創新是雲端基礎的ITSM 市場日益流行的關鍵趨勢。在雲端基礎的ITSM 市場營運的主要企業正專注於提供技術先進的解決方案和平台，以鞏固其市場地位。這些公司正在將下一代雲端基礎的ITSM 技術（如虛擬化、網格運算、服務導向架構、人工智慧、挖掘、雲端運算和自動雲端協作）融入他們的服務和平台中。例如，加拿大雲端解決方案供應商和技術公司 Sherweb 於 2023 年 10 月宣布推出一體化 IT 服務管理 (ITSM) 解決方案 C2 MSP。這種可客製化的解決方案旨在協助簡化和自動化雲端操作，簡化託管 IT 服務的交付，並改善合作夥伴的最終客戶體驗。 C2 MSP 提供客製化的、完全整合的票務解決方案和自助服務門戶，用於集中管理所有客戶請求，消除手動管理並幫助合作夥伴自動化其業務工作流程，提高整體營運效率。

雲端基礎的ITSM 市場涵蓋提供資產發現管理、配置管理、事件和問題管理以及自助服務配置的營業單位所獲得的收益。市場價值還包括服務提供者銷售或包含在其服務產品中的相關商品的價值。僅包括營業單位之間交易或銷售給最終消費者的商品和服務。

目錄

第1章執行摘要

第2章 市場特徵

第3章 市場趨勢與策略

第4章 市場：宏觀經濟情景，包括利率、通膨、地緣政治、貿易戰和關稅，以及新冠疫情和復甦對市場的影響

第5章 全球成長分析與策略分析框架

  • 全球雲端基礎的ITSM：PESTEL 分析（政治、社會、技術、環境、法律因素、促進因素和限制因素）
  • 最終用途產業分析
  • 全球雲端基礎的ITSM 市場：成長率分析
  • 全球雲端基礎的ITSM 市場表現：規模與成長，2019-2024 年
  • 全球雲端基礎的ITSM 市場預測：規模與成長，2024-2029 年，2034 年
  • 全球雲端基礎的ITSM：總可尋址市場 (TAM)

第6章 市場細分

  • 全球雲端基礎的ITSM 市場：按組件、實際和預測，2019-2024 年、2024-2029 年、2034 年
  • 解決方案
  • 服務
  • 全球雲端基礎的ITSM 市場：按規模、實際和預測，2019-2024 年、2024-2029 年、2034 年
  • 小型企業
  • 主要企業
  • 全球雲端基礎的ITSM 市場：按最終用戶、實際和預測，2019-2024 年、2024-2029 年、2034 年
  • 通訊/IT
  • BFSI
  • 製造業
  • 零售
  • 衛生保健
  • 教育
  • 全球雲端基礎的ITSM 市場：按解決方案類型細分、實際結果和預測，2019-2024 年、2024-2029 年、2034 年
  • 事件管理軟體
  • 變更管理工具
  • 問題管理解決方案
  • 服務請求管理
  • 知識管理系統
  • 全球雲端基礎的ITSM 市場：按服務類型、實際和預測細分，2019-2024 年、2024-2029 年、2034 年
  • 實施服務
  • 培訓和支援服務
  • 諮詢服務
  • 維護和升級

第7章 區域和國家分析

  • 全球雲端基礎的ITSM 市場：區域表現與預測，2019-2024 年、2024-2029 年、2034 年
  • 全球雲端基礎的ITSM 市場：國家/地區、實際情況和預測，2019-2024 年、2024-2029 年、2034 年

第8章 亞太市場

第9章：中國市場

第10章 印度市場

第11章 日本市場

第12章：澳洲市場

第13章 印尼市場

第14章 韓國市場

第15章 西歐市場

第16章英國市場

第17章：德國市場

第18章：法國市場

第19章：義大利市場

第20章：西班牙市場

第21章 東歐市場

第22章：俄羅斯市場

第23章 北美市場

第24章美國市場

第25章：加拿大市場

第26章 南美洲市場

第27章：巴西市場

第28章 中東市場

第29章：非洲市場

第30章：競爭格局與公司概況

  • 雲端基礎的ITSM 市場：競爭格局
  • 雲端基礎的ITSM 市場：公司簡介
    • ServiceNow Inc. Overview, Products and Services, Strategy and Financial Analysis
    • Hewlett Packard Enterprise Company Overview, Products and Services, Strategy and Financial Analysis
    • International Business Machines Corporation（IBM）Overview, Products and Services, Strategy and Financial Analysis
    • BMC Software Inc. Overview, Products and Services, Strategy and Financial Analysis
    • Broadcom Inc. Overview, Products and Services, Strategy and Financial Analysis

第31章：其他領先和創新企業

  • Ivanti Inc.
  • Hornbill Systems Limited
  • Microsoft Corporation
  • EasyVista Inc.
  • Micro Focus International plc
  • Atlassian Corporation Plc
  • Alemba Limited
  • SysAid Technologies Ltd.
  • Freshworks Inc.
  • SolarWinds Corporation
  • Zendesk Inc.
  • Agiloft Inc.
  • TOPdesk International BV
  • HappyFox Inc.
  • Zoho Corporation Pvt. Ltd.

第 32 章全球市場競爭基準化分析與儀表板

第33章 重大併購

第34章近期市場趨勢

第 35 章：高潛力市場國家、細分市場與策略

  • 2029年雲端基礎的ITSM市場：提供新機會的國家
  • 2029年雲端基礎的ITSM市場：細分市場帶來新機會
  • 2029年雲端基礎的ITSM市場：成長策略
    • 基於市場趨勢的策略
    • 競爭對手策略

第36章 附錄

簡介目錄
Product Code: r21247u

The cloud-based ITSM refer to a cloud hosting system that provides access to a remote working environment. This cloud hosting allows quick and easy visualization of process workflows and gives firms more freedom and visibility on the web. The purpose of the ITSM platform is to ensure that the IT department lowers its operational cost and increases profit and work flexibility in their businesses.

The main components of the cloud based ITSM market are solutions and services. The services segment focuses on the entire ITSM process such as networks, the internet, servers, software, services, applications and network, and endpoint hardware. These solutions and services are provided to SMEs and large enterprises in industries ranging from IT and telecommunication, BFSI, healthcare, manufacturing, retail, and education.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.

The cloud-based ITSM market research report is one of a series of new reports from The Business Research Company that provides cloud-based ITSM market statistics, including cloud-based ITSM industry global market size, regional shares, competitors with a cloud-based ITSM market share, detailed cloud-based ITSM market segments, market trends and opportunities, and any further data you may need to thrive in the cloud-based ITSM industry. This cloud-based ITSM market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The cloud-based itsm market size has grown rapidly in recent years. It will grow from $8.98 billion in 2024 to $10.02 billion in 2025 at a compound annual growth rate (CAGR) of 11.6%. The growth in the historic period can be attributed to increased focus on user experience, digital transformation initiatives, cost efficiency and opex models, remote work environments, multi-cloud strategies.

The cloud-based itsm market size is expected to see rapid growth in the next few years. It will grow to $18.81 billion in 2029 at a compound annual growth rate (CAGR) of 17.0%. The growth in the forecast period can be attributed to evolving industry-specific requirements, focus on customer satisfaction and experience, global regulatory and governance considerations, continuous improvement and analytics focus, alignment with devops practices. Major trends in the forecast period include digital transformation initiatives, remote work and hybrid work models, automation and ai integration, scalability and flexibility, cost efficiency and opex models.

The forecast of 17.0% growth over the next five years reflects a slight reduction of 0.1% from the previous projection. This reduction is primarily due to the impact of tariffs between the US and other countries. The imposition of tariffs on cloud APIs and cross-border software service integrations, particularly from European vendors, may increase delivery friction and time-to-market for U.S. IT service management platforms. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

The growing adoption of cloud-based applications is expected to drive the expansion of the cloud-based ITSM market in the forecast period. Cloud adoption refers to a business strategy aimed at enhancing the scalability of internet-based database capabilities while reducing costs and risks. Organizations leverage cloud computing, which involves using remote computers hosted on the Internet, to store, manage, and process critical data. For example, in April 2023, a report by Flexera revealed that 93% of organizations are utilizing cloud services, with 87% implementing multi-cloud strategies. This increase is primarily due to the need for greater flexibility and agility in meeting market demands. As a result, the adoption of cloud-based applications will fuel the growth of the cloud-based ITSM market.

The growing number of Internet of Things (IoT) devices is expected to drive the expansion of the cloud-based ITSM market in the future. IoT devices refer to nonstandard computing devices that can connect to a network wirelessly and transmit data. These devices generate significant amounts of data, requiring efficient management solutions. Cloud-based ITSM offers the scalability and automation necessary to manage this data effectively, enabling organizations to remotely monitor and optimize IoT device performance. This improves efficiency, minimizes downtime, and enhances overall operational effectiveness. For example, in July 2023, according to a report by CompTIA Community, a US-based association, the IoT market is expected to grow to $486 billion in 2023, with the number of connected IoT devices projected to reach 15.9 billion by 2030. As a result, the rising number of IoT devices is contributing to the growth of the cloud-based ITSM market.

Technological innovation is a key trend gaining popularity in the cloud-based ITSM market. Major companies operating in the cloud based ITSM market are focused on providing technologically advanced solutions and platforms to strengthen their market position. These companies are implementing next-generation cloud-based ITSM technologies into their services and platform, such as virtualization, grid computing, service-oriented architecture, artificial intelligence, mining, cloud computing, automated cloud orchestration, and others. For instance, In October 2023, Sherweb, a Canadian-based cloud solutions provider and technology company, launched an all-in-one IT service management (ITSM) solution, C2 MSP. This customizable solution is designed to help streamline and automate cloud business operations, simplifying the delivery of managed IT services and improving partners' end-client experience. C2 MSP offers a tailored, fully integrated ticketing solution and a self-service portal to centralize all customer requests, designed to stop manual management and help partners automate their business workflows, improving overall operational efficiency.

Major companies operating in the cloud-based ITSM market are developing and expanding their operations through strategic partnerships. Strategic partnerships refer to a process in which companies leverage each other's strengths and resources to achieve mutual benefits and success. For instance, in May 2022, International Business Machines Corporation (IBM), a US-based technology company, announced that it signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services Inc. (AWS), a US-based cloud computing and web services provider, with plans to offer a broad array of its software catalog as Software-as-a-Service (SaaS) on AWS. It would provide clients with quick and easy access to IBM software that spans automation, data and AI, security, and sustainability capabilities built on Red Hat OpenShift Service on AWS (ROSA) and runs cloud-native on AWS.

In June 2024, Freshworks Inc., a US-based software company, acquired Device42 Inc. for an undisclosed sum. This acquisition bolsters Freshworks' IT Asset Management (ITAM) capabilities by providing a unified platform with enhanced IT Service Management (ITSM) features, including advanced asset discovery and risk management. It reinforces Freshworks' position in the ITSM market and highlights its dedication to delivering value to IT teams globally. Device42 Inc. is a US-based software development company that specializes in IT asset management (ITAM) and network management tools.

Major companies operating in the cloud-based itsm market include ServiceNow Inc., Hewlett Packard Enterprise Company, International Business Machines Corporation (IBM), BMC Software Inc., Broadcom Inc., Ivanti Inc., Hornbill Systems Limited, Microsoft Corporation, EasyVista Inc., Micro Focus International plc, Atlassian Corporation Plc, Alemba Limited, SysAid Technologies Ltd., Freshworks Inc., SolarWinds Corporation, Zendesk Inc., Agiloft Inc., TOPdesk International B. V., HappyFox Inc., Zoho Corporation Pvt. Ltd., InvGate Inc., Google Cloud IT Service Management (ITSM), Salesforce Service Cloud, SAP IT Service Management (ITSM), Atlassian Jira Service Desk, Ivanti Service Manager, HCL Remedy OnDemand

North America was the largest region in the cloud-based ISTM market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the cloud-based itsm market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the cloud-based itsm market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The cloud based ITSM market includes revenues earned by entities by providing asset discovery management, configuration management, incident and problem management, self-service provisioning. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Cloud-Based ITSM Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on cloud-based itsm market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for cloud-based itsm ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The cloud-based itsm market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Component: Solutions; Services
  • 2) By Size: Small And Medium-Sized Enterprises (SMEs); Large Enterprises
  • 3) By End User: Telecom And IT; BFSI; Manufacturing; Retail; Healthcare; Education
  • Subsegments:
  • 1) By Solutions: Incident Management Software; Change Management Tools; Problem Management Solutions; Service Request Management; Knowledge Management Systems;
  • 2) By Services: Implementation Services; Training And Support Services; Consulting Services; Maintenance And Upgrades
  • Companies Mentioned: ServiceNow Inc.; Hewlett Packard Enterprise Company; International Business Machines Corporation (IBM); BMC Software Inc.; Broadcom Inc.; Ivanti Inc.; Hornbill Systems Limited; Microsoft Corporation; EasyVista Inc.; Micro Focus International plc; Atlassian Corporation Plc; Alemba Limited; SysAid Technologies Ltd.; Freshworks Inc.; SolarWinds Corporation; Zendesk Inc.; Agiloft Inc.; TOPdesk International B. V.; HappyFox Inc.; Zoho Corporation Pvt. Ltd.; InvGate Inc.; Google Cloud IT Service Management (ITSM); Salesforce Service Cloud; SAP IT Service Management (ITSM); Atlassian Jira Service Desk; Ivanti Service Manager; HCL Remedy OnDemand
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time Series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data Segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery Format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Cloud-Based ITSM Market Characteristics

3. Cloud-Based ITSM Market Trends And Strategies

4. Cloud-Based ITSM Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

  • 4.1. Supply Chain Impact from Tariff War & Trade Protectionism

5. Global Cloud-Based ITSM Growth Analysis And Strategic Analysis Framework

  • 5.1. Global Cloud-Based ITSM PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
  • 5.2. Analysis Of End Use Industries
  • 5.3. Global Cloud-Based ITSM Market Growth Rate Analysis
  • 5.4. Global Cloud-Based ITSM Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
  • 5.5. Global Cloud-Based ITSM Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
  • 5.6. Global Cloud-Based ITSM Total Addressable Market (TAM)

6. Cloud-Based ITSM Market Segmentation

  • 6.1. Global Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Solutions
  • Services
  • 6.2. Global Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Small And Medium-Sized Enterprises (SMEs)
  • Large Enterprises
  • 6.3. Global Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Telecom And IT
  • BFSI
  • Manufacturing
  • Retail
  • Healthcare
  • Education
  • 6.4. Global Cloud-Based ITSM Market, Sub-Segmentation Of Solutions, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Incident Management Software
  • Change Management Tools
  • Problem Management Solutions
  • Service Request Management
  • Knowledge Management Systems
  • 6.5. Global Cloud-Based ITSM Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Implementation Services
  • Training And Support Services
  • Consulting Services
  • Maintenance And Upgrades

7. Cloud-Based ITSM Market Regional And Country Analysis

  • 7.1. Global Cloud-Based ITSM Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 7.2. Global Cloud-Based ITSM Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Cloud-Based ITSM Market

  • 8.1. Asia-Pacific Cloud-Based ITSM Market Overview
  • Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.3. Asia-Pacific Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.4. Asia-Pacific Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Cloud-Based ITSM Market

  • 9.1. China Cloud-Based ITSM Market Overview
  • 9.2. China Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.3. China Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.4. China Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Cloud-Based ITSM Market

  • 10.1. India Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.2. India Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.3. India Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Cloud-Based ITSM Market

  • 11.1. Japan Cloud-Based ITSM Market Overview
  • 11.2. Japan Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.3. Japan Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.4. Japan Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Cloud-Based ITSM Market

  • 12.1. Australia Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.2. Australia Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.3. Australia Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Cloud-Based ITSM Market

  • 13.1. Indonesia Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.2. Indonesia Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.3. Indonesia Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Cloud-Based ITSM Market

  • 14.1. South Korea Cloud-Based ITSM Market Overview
  • 14.2. South Korea Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.3. South Korea Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.4. South Korea Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Cloud-Based ITSM Market

  • 15.1. Western Europe Cloud-Based ITSM Market Overview
  • 15.2. Western Europe Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.3. Western Europe Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.4. Western Europe Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Cloud-Based ITSM Market

  • 16.1. UK Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.2. UK Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.3. UK Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Cloud-Based ITSM Market

  • 17.1. Germany Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.2. Germany Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.3. Germany Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Cloud-Based ITSM Market

  • 18.1. France Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.2. France Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.3. France Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Cloud-Based ITSM Market

  • 19.1. Italy Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.2. Italy Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.3. Italy Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Cloud-Based ITSM Market

  • 20.1. Spain Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.2. Spain Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.3. Spain Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Cloud-Based ITSM Market

  • 21.1. Eastern Europe Cloud-Based ITSM Market Overview
  • 21.2. Eastern Europe Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.3. Eastern Europe Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.4. Eastern Europe Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Cloud-Based ITSM Market

  • 22.1. Russia Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.2. Russia Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.3. Russia Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Cloud-Based ITSM Market

  • 23.1. North America Cloud-Based ITSM Market Overview
  • 23.2. North America Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.3. North America Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.4. North America Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Cloud-Based ITSM Market

  • 24.1. USA Cloud-Based ITSM Market Overview
  • 24.2. USA Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.3. USA Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.4. USA Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Cloud-Based ITSM Market

  • 25.1. Canada Cloud-Based ITSM Market Overview
  • 25.2. Canada Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.3. Canada Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.4. Canada Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Cloud-Based ITSM Market

  • 26.1. South America Cloud-Based ITSM Market Overview
  • 26.2. South America Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.3. South America Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.4. South America Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Cloud-Based ITSM Market

  • 27.1. Brazil Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.2. Brazil Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.3. Brazil Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Cloud-Based ITSM Market

  • 28.1. Middle East Cloud-Based ITSM Market Overview
  • 28.2. Middle East Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.3. Middle East Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.4. Middle East Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Cloud-Based ITSM Market

  • 29.1. Africa Cloud-Based ITSM Market Overview
  • 29.2. Africa Cloud-Based ITSM Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.3. Africa Cloud-Based ITSM Market, Segmentation By Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.4. Africa Cloud-Based ITSM Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Cloud-Based ITSM Market Competitive Landscape And Company Profiles

  • 30.1. Cloud-Based ITSM Market Competitive Landscape
  • 30.2. Cloud-Based ITSM Market Company Profiles
    • 30.2.1. ServiceNow Inc. Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.2. Hewlett Packard Enterprise Company Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.3. International Business Machines Corporation (IBM) Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.4. BMC Software Inc. Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.5. Broadcom Inc. Overview, Products and Services, Strategy and Financial Analysis

31. Cloud-Based ITSM Market Other Major And Innovative Companies

  • 31.1. Ivanti Inc.
  • 31.2. Hornbill Systems Limited
  • 31.3. Microsoft Corporation
  • 31.4. EasyVista Inc.
  • 31.5. Micro Focus International plc
  • 31.6. Atlassian Corporation Plc
  • 31.7. Alemba Limited
  • 31.8. SysAid Technologies Ltd.
  • 31.9. Freshworks Inc.
  • 31.10. SolarWinds Corporation
  • 31.11. Zendesk Inc.
  • 31.12. Agiloft Inc.
  • 31.13. TOPdesk International B. V.
  • 31.14. HappyFox Inc.
  • 31.15. Zoho Corporation Pvt. Ltd.

32. Global Cloud-Based ITSM Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Cloud-Based ITSM Market

34. Recent Developments In The Cloud-Based ITSM Market

35. Cloud-Based ITSM Market High Potential Countries, Segments and Strategies

  • 35.1 Cloud-Based ITSM Market In 2029 - Countries Offering Most New Opportunities
  • 35.2 Cloud-Based ITSM Market In 2029 - Segments Offering Most New Opportunities
  • 35.3 Cloud-Based ITSM Market In 2029 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer