共享服務市場：現況分析與預測（2023-2030）

Shared Services Market: Current Analysis and Forecast (2023-2030)

出版日期: 2023年12月30日 | 出版商:

UnivDatos Market Insights Pvt Ltd | 英文 148 Pages | 商品交期: 最快1-2個工作天內

價格

簡介目錄

2022 年共享服務市場價值為 318 億美元，預計在預測期內將以約 24.1% 的複合年增長率強勁增長。在全球範圍內，在追求營運效率、成本優化和增強服務交付的推動下，共享服務的採用持續擴展到各個行業和地區。世界各地的組織正在認識到共享服務在簡化流程、整合營運和利用規模經濟方面的變革潛力。這種全球性的擴散是由於技術的進步，特別是雲端運算、自動化和資料分析的出現，使得共享服務中心能夠超越地理界限，在不同地區無縫運作。此外，隨著公司轉向遠距工作，COVID-19 大流行加速了共享服務的採用，促使他們重新評估其營運模式並更多地依賴數位解決方案。

依組件劃分，市場分為軟體和服務。服務業擁有最高的市場份額，由於精簡營運和追求成本效率，預計在預測期內將繼續佔據主導地位。促成這一成長的關鍵趨勢之一是公司全球影響力的不斷擴大。由於企業跨越不同的地理位置，對能夠支援多語言的軟體和服務的需求至關重要。公司越來越多地投資於針對特定語言的客製化服務，例如客戶支援、翻譯服務和多語言內容創建。

按最終用戶劃分，市場分為 BFSI、媒體和娛樂、製造、醫療保健和其他（公用事業、消費品、教育）。 BFSI 產業在市場上佔有最高份額。在 BFSI 領域，公司正在利用共享服務來集中會計、合規和客戶支援等後台功能。透過整合這些業務，金融機構正在實現成本效率、標準化流程並提高應對監管複雜性的能力。共享服務使 BFSI 組織能夠優化資源、改善服務交付並專注於創新和以客戶為中心的計劃。

根據實施類型，市場分為雲端和本地。 2022年，雲端將佔據最大的市場份額。此外，雲端的靈活性和適應遠距工作的能力近年來特別有益。隨著遠端和混合工作模式的興起，基於雲端的共享服務可以從任何地方無縫存取您所需的工具和數據，從而促進分散式團隊之間的協作。此外，Workday 和 ServiceNow 等 SaaS（軟體即服務）解決方案為 HR、IT 和其他共享服務領域提供專門的功能，並且在共享服務設定中越來越受歡迎。

為了更了解共享服務的市場採用情況，我們將市場分為北美（美國、加拿大、北美其他地區）、歐洲（德國、英國、法國、義大利、西班牙、歐洲其他地區）、亞太地區（中國），根據世界其他地區（日本、印度、韓國、亞太其他地區）和世界其他地區的全球存在進行分析。預計到 2022 年，北美將佔據最大份額。北美正在成為共享服務發展的中心，各行業的公司都積極將這些模型納入其營運框架。該地區充滿活力的商業環境正在推動共享服務的廣泛採用。包括金融、醫療保健、技術、通訊和製造在內的各種行業正在採用共享服務來簡化營運、優化資源和增強服務交付。共享服務的協作性質正在徹底改變北美企業的運作方式，使他們能夠整合資源、標準化流程並專注於核心競爭力，從而提高其在國內和全球市場的競爭力。例如，到 2023 年，道明銀行集團 (TD) 將利用其與 Black Professionals in Tech Network (BPTN) 和 FDM Group 等領先招募和技術組織的關係，打造多元化人才和新同事的強大基礎。我們重申我們致力於透過持續支持管道建設來加強我們的技術人才庫。

Shared services refer to a business model where centralized support functions are established within an organization to provide common services to various departments or business units. These services can range from finance and accounting, human resources, IT support, procurement, and more. The concept behind shared services is to streamline operations, optimize efficiency, and reduce costs by eliminating duplication of efforts across different departments

The shared services market was valued at USD 31.8 Billion in the year 2022 and is expected to grow at a strong CAGR of around 24.1% during the forecast period. Globally, the adoption of shared services continues to escalate across industries and geographies, driven by the pursuit of operational efficiency, cost optimization, and enhanced service delivery. Organizations worldwide are recognizing the transformative potential of shared services in streamlining processes, consolidating operations, and leveraging economies of scale. This global surge is fueled by advancements in technology, particularly the advent of cloud computing, automation, and data analytics, enabling shared service centers to transcend geographical boundaries and operate seamlessly across diverse regions. Moreover, the COVID-19 pandemic has accelerated the adoption of shared services as companies pivoted towards remote work, prompting a reevaluation of operational models and a greater reliance on digital solutions.

Based on components, the market is segmented into software and services. The services segment has highest market share and is expected to dominate during forecast period, driven by the quest for streamlined operations and cost efficiency. One significant trend contributing to this growth is the expanding global footprint of companies. With businesses spanning diverse geographies, the need for software and services capable of multilingual support becomes imperative. Companies are increasingly investing in services tailored to specific languages, such as customer support, translation services, and multilingual content creation.

Based on End-Users, the market is segmented into BFSI, media and entertainment, manufacturing, healthcare and others( utility, consumer goods, and education). The BFSI sector dominate with a highest share of the market. In the BFSI sector, companies are leveraging shared services to centralize back-office functions like accounting, compliance, and customer support. By consolidating these operations, financial institutions achieve cost efficiencies, standardize processes, and enhance their ability to navigate regulatory complexities. Shared services enable BFSI organizations to optimize resources, improve service delivery, and redirect focus toward innovation and client-centric initiatives.

Based on the deployment, the market is segmented into cloud and on-premises. The cloud held a largest share of the market in 2022. Furthermore, the cloud's flexibility and ability to accommodate remote work have been particularly beneficial in recent times. With the rise of remote and hybrid work models, cloud-based shared services ensure seamless accessibility to essential tools and data from anywhere, fostering collaboration among dispersed teams. Additionally, Software as a Service (SaaS) solutions like Workday and ServiceNow are gaining traction in shared service setups, offering specialized functionalities in HR, IT, and other shared service domains.

For a better understanding of the market adoption of the shared services, the market is analyzed based on its worldwide presence in the countries such as North America (U.S., Canada, and the Rest of North America), Europe (Germany, UK, France, Italy, Spain, Rest of Europe), Asia-Pacific (China, Japan, India, Korea, and Rest of Asia-Pacific), Rest of World. North America will hold the largest share of the market in 2022. North America serves as a hub for shared services evolution, with corporations across diverse industries actively integrating these models into their operational frameworks. The region's dynamic business landscape has fostered the widespread adoption of shared services. Various industries, including finance, healthcare, technology, telecommunications, and manufacturing, have embraced shared services as a means to streamline operations, optimize resources, and enhance service delivery. The collaborative nature of shared services has revolutionized how North American businesses operate, enabling them to consolidate resources, standardize processes, and focus on core competencies, enhancing competitiveness in both domestic and global markets. For instance, in 2023, TD Bank Group (TD) reaffirms its commitment to strengthening its technology workforce by tapping into relationships with key recruitment and tech talent organizations, such as Black Professionals in Tech Network (BPTN) and FDM Group, to continue to help build a strong pipeline of diverse talent and new colleagues.

Some of the major players operating in the market include: Cognizant; IBM., Accenture; HCL Technologies Limited, Genpact; Oracle; ExlService Holdings, Inc; Capgemini; Infosys Limited; SAP SE.

1 MARKET INTRODUCTION

1.1. Market Definitions
1.2. Main Objective
1.3. Stakeholders
1.4. Limitation

2 RESEARCH METHODOLOGY OR ASSUMPTION

2.1. Research Process of the Global Shared Services Market
2.2. Research Methodology of the Global Shared Services Market
2.3. Respondent Profile

3 MARKET SYNOPSIS

4 EXECUTIVE SUMMARY

5 SHARED SERVICES MARKET REVENUE (USD BN), 2020-2030F

6 MARKET INSIGHTS BY COMPONENT

6.1. Software
6.2. Services
- 6.2.1. Consulting
- 6.2.2. Integration
- 6.2.3. Maintenance

7 MARKET INSIGHTS BY DEPLOYMENT

7.1. Banking Financial Services and Insurance (BFSI)
7.2. Media and Entertainment
7.3. Manufacturing
7.4. Healthcare
7.5. Others

8 MARKET INSIGHTS BY END-USE

8.1. Cloud
8.2. On-Premises

9 MARKET INSIGHTS BY REGION

9.1. North America
- 9.1.1. US
- 9.1.2. Canada
- 9.1.3. Rest of North America
9.2. Europe
- 9.2.1. Germany
- 9.2.2. The United Kingdom
- 9.2.3. France
- 9.2.4. Spain
- 9.2.5. Italy
- 9.2.6. Rest of Europe
9.3. Asia-Pacific
- 9.3.1. China
- 9.3.2. India
- 9.3.3. Japan
- 9.3.4. Rest of Asia-Pacific
9.4. Rest of the World