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市場調查報告書
商品編碼
1739610

全球共享服務市場：市場規模（按服務、組織規模、最終用戶產業和地區分類）、未來預測

Global Shared Services Market Size by Service, By Organization Size, By End-User Industry, By Geographic Scope and Forecast
出版日期: | 出版商: Verified Market Research | 英文 202 Pages | 商品交期: 2-3個工作天內

價格
簡介目錄

共享服務市場規模與預測

2024 年共享服務市場規模價值為 413.7 億美元，預計到 2032 年將達到 1,772.1 億美元，2026 年至 2032 年的複合年成長率為 23.1%。

  • 共享服務是指整合組織內部的業務職能或服務，例如人力資源、資訊科技、財務等，以提高效率並降低成本。集中這些職能可以提高業務效率，並標準化跨部門或營業單位的流程。
  • 共享服務將人力資源、資訊科技和財務等行政業務集中到各部門和組織。這種方法透過利用規模經濟和標準化流程，簡化了業務，降低了成本，提升了服務質量，並提高了效率。
  • 共享服務透過整合公司間的職能、提高效率、降低成本並提升服務品質來簡化業務。自動化和資料分析的進步意味著未來共享服務也將應用於IT、人力資源、財務等領域。

全球共享服務市場動態

影響全球共享服務市場的關鍵市場動態是：

關鍵市場促進因素

  • 降低成本：共享服務可以透過整合財務和人力資源等後勤部門業務、消除冗餘和簡化業務來顯著節省成本。
  • 提高業務效率：共享服務中心內的標準化和自動化業務可提高組織的效率和生產力。
  • 標準化和流程改進：共享服務促進一致的程序和簡化的流程，從而提高品質並改善服務交付。
  • 提高靈活性和擴充性：共享服務中心可根據需要新增和刪除資源，輕鬆適應不斷變化的業務需求。

主要挑戰：

  • 平衡成本削減與品質：共享服務中心始終致力於降低成本，但絕不能以犧牲品質為代價。其目標是創造「少花錢多辦事」的方法，同時確保較高的客戶滿意度和較低的錯誤率。
  • 提供更多價值：成本控制始終很重要，但公司希望從共享服務中獲得更多價值，這意味著更好的服務、更深入的洞察力以及利用數據使整個企業受益的能力。
  • 資料安全風險：共享服務處理敏感的財務數據，使其成為網路攻擊的誘人目標。確保強大的資料安全措施對於維護客戶信任和避免市場下滑至關重要。
  • 適應技術變革：隨著自動化、人工智慧和雲端運算的日益普及，共享服務必須快速適應。在維護現有基礎設施的同時整合新技術是一項持續的挑戰。

主要趨勢

  • 數位轉型：共享服務中心擴大利用機器人流程自動化 (RPA) 和人工智慧 (AI) 等自動化技術，從而提高生產力和準確性，並釋放人力資源以用於更高價值的業務。
  • 不斷發展的管治模式：管治模式正在從角色分離演變為共享服務框架。企業正專注於整合業務服務 (IBS) 模型，該模型鼓勵協作並在整個企業範圍內採用一致的服務交付方式。
  • 全球化與統一管理：隨著共享服務在全球範圍內的擴展，管治框架也隨之變化，以維持統一的服務品質和管理，包括採用雲端基礎的解決方案和發展共享服務中心的全球領導力。
  • 優先考慮客戶體驗 (CX)：共享服務不再只是為了節省成本 - 它們正在成為企業內部的策略合作夥伴，目標是透過更快的周轉時間、更好的溝通和方便用戶使用的服務交付流程來改善內部客戶（跨部門員工）的體驗。

目錄

第1章 引言

  • 市場定義
  • 細分市場
  • 分析方法

第2章執行摘要

  • 主要發現
  • 市場概覽
  • 市場亮點

第3章市場概述

  • 市場規模和成長潛力
  • 市場趨勢
  • 市場促進因素
  • 市場限制
  • 市場機會
  • 波特五力分析

第4章 共享服務市場（依服務類型）

  • 財會
  • 人力資源
  • 資訊科技（IT）
  • 採購

第5章 共享服務市場（依組織規模）

  • 主要企業
  • 中小型企業

第6章 共享服務市場（依最終用戶產業）

  • BFSI（銀行、金融服務、保險）
  • 醫療保健
  • 資訊科技/通訊
  • 製造業
  • 零售和消費品

第7章區域分析

  • 北美洲
  • 美國
  • 加拿大
  • 墨西哥
  • 歐洲
  • 英國
  • 德國
  • 法國
  • 義大利
  • 亞太地區
  • 中國
  • 日本
  • 印度
  • 澳洲
  • 拉丁美洲
  • 巴西
  • 阿根廷
  • 智利
  • 中東和非洲
  • 南非
  • 沙烏地阿拉伯
  • 阿拉伯聯合大公國

第8章市場動態

  • 市場促進因素
  • 市場限制
  • 市場機會
  • 感染疾病 -19對市場的影響

第9章 競爭態勢

  • 主要企業
  • 市場佔有率分析

第10章 公司簡介

  • Accenture
  • Ahlstrom
  • Capgemini
  • Cognizant
  • Deloitte
  • EY
  • Infosys
  • KPMG
  • PwC
  • Wipro

第11章 市場展望與機會

  • 新興技術
  • 未來市場趨勢
  • 投資機會

第12章 附錄

  • 簡稱列表
  • 來源和參考文獻
簡介目錄
Product Code: 60465

Shared Services Market Size and Forecast

Shared Services Market size was valued at USD 41.37 Billion in 2024 and is projected to reach 177.21 USD Billion by 2032 growing at a CAGR of 23.1% from 2026 to 2032.

  • Shared Services refers to the consolidation of business functions or services within an organization, such as human resources, information technology, or finance, in order to increase efficiency and lower costs. It centralizes these functions to improve operational efficiency and standardize processes across departments or entities.
  • Shared services. Centralize administrative operations such as human resources, information technology, and finance across departments or organizations. This method streamlines operations, lowers costs, improves service quality and boosts efficiency by leveraging economies of scale and standardizing processes.
  • Shared services will simplify operations by combining functions across enterprises, increasing efficiency, lowering costs, and boosting service quality. Future applications will include IT, human resources and finance, thanks to advances in automation and data analytics.

Global Shared Services Market Dynamics

The key market dynamics that are shaping the global shared services market include:

Key Market Drivers:

  • Cost Reduction: Shared services concentrate back-office tasks such as finance and human resources, eliminating redundancy and streamlining operations, resulting in significant cost savings.
  • Operational Efficiency: Standardizing and automating operations inside a shared services center increases organizational efficiency and productivity.
  • Standardization and Process Improvement: Shared services encourage consistent procedures and streamlined processes, resulting in higher quality and improved service delivery.
  • Enhanced Flexibility and Scalability: Shared service centers can readily adjust to changing business requirements by adding or withdrawing resources as needed.

Key Challenges:

  • Balancing Cost Reduction and Quality: Shared services centers are continuously striving to decrease costs, but this cannot be at the expense of quality. The goal is to create ways to "do more with less" while ensuring high customer satisfaction and low error rates.
  • Delivering More Value: While cost control is always vital, businesses expect more value from shared services. This entails offering better service, deeper insights, and data exploitation that helps the entire firm.
  • Data Security Risks: Shared services handle sensitive financial data, making them great targets for cyberattacks. Ensuring strong data security measures is critical for maintaining client trust and avoiding market shrinkage.
  • Keeping up with Technological Change: As automation, AI, and cloud computing become more prevalent, shared services must adapt swiftly. Integrating new technologies while maintaining existing infrastructure is a continuous challenge.

Key Trends:

  • Digital Transformation:Companies are increasingly using automation techniques such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) in shared service centers. This improves productivity and accuracy while freeing up human resources for more valuable duties.
  • Evolving Governance Models: Governance models are evolving from segregated roles to shared service frameworks. Businesses are focused on Integrated Business Services (IBS) models that encourage collaboration and a consistent approach to service delivery throughout the business.
  • Globalization and Unified Control: As shared services expand globally; governance frameworks change to maintain uniform service quality and control. This includes implementing cloud-based solutions and developing global leadership in shared service centers.
  • Prioritize Customer Experience (CX): Shared services are no longer merely for cost reductions. They are becoming strategic partners within enterprises, with the goal of improving internal customer (employees in different departments) experience through faster turnaround times, better communication, and user-friendly service delivery processes.

Global Shared Services Market Regional Analysis

Here is a more detailed regional analysis of the global shared services market:

North America:

  • According to Verified Market Research, North America is expected to dominate the global shared services market.
  • North America is predicted to lead the worldwide shared services market for a variety of reasons, including superior technological infrastructure, a strong emphasis on cost efficiency and early adoption of shared service models.
  • The region benefits from a significant concentration of international firms, as well as a developed outsourcing and shared services industry. Furthermore, the presence of significant industry players and ongoing innovation in automation and data analytics add to North America's supremacy.
  • Strong regulatory frameworks and a focus on improving operational efficiency across many sectors, including as IT, finance and human resources, are also helping to drive market expansion.

Asia Pacific:

  • According to Verified Market Research, Asia Pacific is fastest growing region in global shared services market.
  • The Asia-Pacific region is the fastest-growing in the global shared services market, driven by several key factors. The region's strong economic expansion and increased company outsourcing activities are major contributions.
  • Furthermore, many firms in Asia-Pacific are implementing digital transformation projects to improve operational efficiency and lower costs.
  • The availability of a trained labor at competitive rates encourages corporations to establish shared service centers in this region. Countries such as India, China, and the Philippines are major participants, with strong infrastructure and favorable government regulations, propelling the market's expansion in the Asia-Pacific region.

Global Shared Services Market: Segmentation Analysis

The Global Shared Services Market is segmented based on Service, Organization Size, End-User Industry and Geography.

Shared Services Market, By Service

  • Finance and Accounting
  • Human Resources
  • Information Technology
  • Procurement

Based on Service, the Global Shared Services Market is separated into Finance and accounting, Human resources, Information technology, Procurement. Finance and accounting services dominate the global shared services market because of their importance in business operations, the increasing demand for improved financial procedures, and the large cost reductions they provide. Organizations prioritize integrating these functions in order to improve efficiency and assure compliance with financial requirements.

Shared Services Market, By Organization Size

  • Large Enterprises
  • Small & Medium Enterprises (SMEs)

Based on Organization Size, Global Shared Services Market is divided into Large Enterprises and Small & Medium Enterprises (SMEs). Large enterprises dominate the global shared services market because of their vast resources and ability to invest in cutting-edge technologies. They benefit from economies of scale and have the infrastructure to support complete shared services, making them more efficient and cost-effective than SMEs.

Shared Services Market, By End-User Industry

  • Banking, Financial Services, and Insurance (BFSI)
  • Healthcare
  • Manufacturing
  • IT and telecommunications
  • Retail and Consumer goods

Based on End-User Industry, Global Shared Services Market is divided into BFSI, Healthcare, Manufacturing, IT and telecommunications, Retail and consumer goods. The BFSI (Banking, Financial Services, and Insurance) industry dominates the global shared services market. This dominance stems from the sector's early embrace of shared services models to increase operational efficiency, save costs and improve service delivery by centralizing back-office tasks and integrating new technology.

Shared Services Market, By Geography

  • North America
  • Europe
  • Asia Pacific
  • Rest of the World

Based on the Regions, the Global Shared Services Market divided into North America, Europe, Asia Pacific and Rest of the World. North America leads the global shared services industry due to sophisticated infrastructure and early technology adoption. The Asia-Pacific area is the fastest-growing, because to economic expansion, increasing outsourcing, and significant digital transformation efforts.

Key Players

  • The Global Shared Services Market study report will provide valuable insight with an emphasis on the global market. The major players in the market are Accenture, Ahlstrom, Capgemini, Cognizant, Deloitte, EY, Infosys, KPMG, PwC, Wipro.

Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.

  • Shared Services Market Recent Developments
  • In January 2023, Tata Consultancy Services, a multinational IT outsourcing company located in India, launched the TCS Finance and Shared Services Transformation suite. This suite enables businesses worldwide to use shared services and increase productivity.
  • In May 24, 2023, Sharing Services Global Corporation, a multinational firm specializing in developing business technology, launched the Shared Services Platform. This platform provides a range of services to support companies in the direct selling market.
  • In December 2022, Freshfields, a worldwide law firm, plans to open a shared business service center in Bratislava, Slovakia. The new shared service center will be integrated into the company's infrastructure.

TABLE OF CONTENTS

1. INTRODUCTION

  • Market Definition
  • Market Segmentation
  • Research Methodology

2. Executive Summary

  • Key Findings
  • Market Overview
  • Market Highlights

3. Market Overview

  • Market Size and Growth Potential
  • Market Trends
  • Market Drivers
  • Market Restraints
  • Market Opportunities
  • Porter's Five Forces Analysis

4. Shared Services Market, By Service Type

  • Finance and Accounting
  • Human Resources
  • Information Technology
  • Procurement

5. Shared Services Market, By Organization Size

  • Large Enterprises
  • Small & Medium Enterprises (SMEs)

6. Shared Services Market, By End-User Industry

  • BFSI (Banking, Financial Services, and Insurance)
  • Healthcare
  • IT and telecommunications
  • Manufacturing
  • Retail and Consumer goods

7. Regional Analysis

  • North America
  • United States
  • Canada
  • Mexico
  • Europe
  • United Kingdom
  • Germany
  • France
  • Italy
  • Asia-Pacific
  • China
  • Japan
  • India
  • Australia
  • Latin America
  • Brazil
  • Argentina
  • Chile
  • Middle East and Africa
  • South Africa
  • Saudi Arabia
  • UAE

8. Market Dynamics

  • Market Drivers
  • Market Restraints
  • Market Opportunities
  • Impact of COVID-19 on the Market

9. Competitive Landscape

  • Key Players
  • Market Share Analysis

10. Company Profiles

  • Accenture
  • Ahlstrom
  • Capgemini
  • Cognizant
  • Deloitte
  • EY
  • Infosys
  • KPMG
  • PwC
  • Wipro

11. Market Outlook and Opportunities

  • Emerging Technologies
  • Future Market Trends
  • Investment Opportunities

12. Appendix

  • List of Abbreviations
  • Sources and References