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市場調查報告書

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1737176

全球保險業務流程外包市場規模（按類型、公司規模、應用、地區、範圍和預測）

Global Insurance Business Process Outsourcing Market Size By Type, By Enterprise Size, By Application, By Geographic Scope And Forecast

出版日期: 2025年05月09日 | 出版商:

Verified Market Research | 英文 202 Pages | 商品交期: 2-3個工作天內

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簡介目錄

保險業務流程外包（BPO）市場規模與預測

預計 2024 年保險業務流程外包 (BPO) 市場規模將達到 61.5 億美元，到 2032 年將達到 85.5 億美元，2026 年至 2032 年的複合年成長率為 4.20%。

客戶對一流服務的需求不斷成長、數位化不斷提高以及保險業的蓬勃發展，是預測期內預計將推動市場成長的一些因素。《全球保險業務流程外包 (BPO) 市場報告》對市場進行了全面評估，包括關鍵細分市場、趨勢、市場促進因素、限制因素、競爭格局以及在市場中發揮關鍵作用的因素。

定義全球保險業務流程外包（BPO）市場

保險業務流程外包 (BPO) 是指將某些業務職能委託給專業的外包服務供應商。對於那些難以自行管理相關部門或聘請經驗豐富的員工的公司來說，這是一個極具價值且可行的選擇。保險業務流程外包 (BPO )不僅限於資料輸入，還涵蓋了全方位的後台支援服務，例如保單管理、佣金管理、理賠處理、新契約服務、保險代理管理、會計服務、業務法律服務以及其他客製化的後勤部門服務。

保險公司需要持續的後台服務來更好地管理其核心業務功能，從而實現其業務目標。自2003年以來，保險業務流程外包 (BPO) 已成為一種趨勢，由於查詢量、技術進步和競爭加劇，其需求也不斷成長。保險業務流程外包 (BPO) 具有許多優勢，例如降低人事費用、資料安全、專家解決方案和創新能力。

許多保險公司發現，保險業務流程外包 (BPO) 有助於提升業務績效和生產力，因為外包公司擁有更完善的必要基礎設施、最新的保險科技和經驗豐富的專業人員。對中小企業而言，投資 BPO 外包既便捷又合理，它不僅提升了保險科技的門檻，還能為保險公司提供切實可行的解決方案。

全球保險業務流程外包（BPO）市場概覽

雲端基礎服務的採用率不斷提高、對具有成本效益的業務的需求不斷增加、對高品質成果的需求不斷增加以及客戶滿意度不斷提高正在推動市場成長。減少與非核心業務相關的業務支出的需求、對跨行業核心競爭力的日益關注以及雲端運算能夠增強資料處理工作流程並縮短週轉時間正在推動保險 BPO 市場的成長。

此外，技術進步、研發投入的增加以及新興經濟體對保險業務流程外包 (BPO) 需求的不斷成長，為市場帶來了成長機會。人工智慧、物聯網和機器人等領域的新興數位技術正在創造巨大的機會，並增強了建立策略夥伴關係關係以促進市場成長的意願。Accenture將為 RSK 提供涵蓋銷售、服務、理賠和財務業務的所有後勤部門管理和客戶支援服務，以支援其直接客戶和經紀業務。

然而，對資料安全和隱私的擔憂可能會阻礙市場成長。保險業務流程外包 (BPO) 使用雲端基礎的解決方案來管理雲端數據，但由於雲端運算完全依賴網際網路，也增加了隱私威脅的可能性。

Increasing customer demand for best-in-class service, growing digitalization, and rising growth in the insurance industry are some of the factors anticipated for driving market growth during the forecast period. The Global Insurance Business Process Outsourcing (BPO) Market report provides a holistic evaluation of the market. The report offers a comprehensive analysis of key segments, trends, drivers, restraints, competitive landscape, and factors that are playing a substantial role in the market.

Global Insurance Business Process Outsourcing (BPO) Market Definition

Insurance Business Process Outsourcing (BPO) means contracting certain business functions to specialized outsourcing service providers. It is a valuable and viable option for companies that find it difficult to manage an in-house department or hire experienced staff. Insurance BPO is not limited to data entry but covers all back-office support services including policy management, commission management, claims processing, new business service, insurance agency management, accounting services, legal service to the insurance business, and other custom back-office services.

Insurance institute requires indefinite insurance back services to successfully manage their core business functions in order to achieve their business targets. Insurance BPO is in trend since 2003 and its demand is increasing due to increased queries, technology, and competition. There are several benefits of insurance BPO such as reduced labor charges, data security, expert solutions, and innovation.

A large number of insurance firms have found that BPO insurance is helping companies in boosting their performance and productivity. This is because outsourcing companies are better equipped with the necessary infrastructure, modern insurance technology, and talented experts. It is convenient and plausible for small and middle-sized companies to invest in outsourcing BPO that enhances the standard of InsurTech and helps insurers with practical solutions.

Global Insurance Business Process Outsourcing (BPO) Market Overview

The growing adoption of cloud-based services, increasing demand for cost-effective operations, rising demands for high-quality results, and improving customer satisfaction are driving the growth of the market. The demand to reduce operational expenditure associated with non-core activities and increasing focus on core competencies across various industries and cloud computing in insurance BPO results in enhanced data processing workflow at a reduced turnaround time which helps in boosting the growth of the market.

Moreover, increasing technological advancements, growing investments in R&D activities, and rising demand for insurance BPO in emerging countries are providing growth opportunities to the market. The emerging digital technologies across areas such as AI, IoT, robotics, etc create great opportunities and increase the trend of strategic partnership boosting the growth of the market for example in 2016 RSA extended its relationship with Accenture. Under this Accenture will provide RSK with all the back office administration services and customer support services across its sales, services, claims, and finance operations, supporting both direct customer and intermediated business.

However, data security and privacy concerns can hamper the growth of the market. Insurance Business Process Outsourcing (BPO) uses cloud-based solutions for managing the cloud data which also increases the chances of the threat of privacy because cloud computing totally depends upon the internet so it is compulsory to protect the interface and API that are used by external users otherwise it can be easily tracked by the hackers.

Global Insurance Business Process Outsourcing (BPO) Market: Segmentation Analysis

The Global Insurance Business Process Outsourcing (BPO) Market is Segmented on the basis of Type, Enterprise Size, Application, And Geography.

Insurance Business Process Outsourcing (BPO) Market, By Type

Marketing
Asset Management
Claim Management
Others

Based on Type, The market is bifurcated into Marketing, Asset Management, Claim Management, and Others. The Claim Management segment accounted for the largest market share due to increasing demand for superior and faster services by the customers. It involves dealing with customers, investigations, litigation support, and management.

Insurance Business Process Outsourcing (BPO) Market, By Enterprise Size

Small or Medium Enterprise
Large Enterprise

Based on Enterprise Size, The market is bifurcated into Small or Medium Enterprise and Large Enterprise. The Small or Medium Size segment dominated the highest market share due to Insurance BPO being convenient for small or medium companies for enhancing the standard of InsurTech and helping insurers with better practical solutions and they use to outsource their back-office tasks to insurance BPO companies.

Insurance Business Process Outsourcing (BPO) Market, By Application

Property & Casualty
Life & Pension

Based on Application, The market is bifurcated into Property & Casualty and Life & Pension. The Life & Pension segment dominated the highest market share due to increasing customer support and satisfaction. It is based on the extent of the support across various areas such as backend services, and front, and middle office support which help in improving the customer experience.

Insurance Business Process Outsourcing (BPO) Market, By Geography

North America
Europe
Asia Pacific
Rest of the World
On the basis of Regional Analysis, The Global Insurance Business Process Outsourcing (BPO) Market is classified into North America, Europe, Asia Pacific, and the Rest of the world. North America held the largest revenue share and is expected to maintain the lead throughout the forecast period owing to the presence of a large number of companies in the region and increasing demand for cost-effective operations and the need to standardize business.

Key Players

The "Global Insurance Business Process Outsourcing (BPO) Market" study report will provide valuable insight with an emphasis on the global market. The major players in the market are Accenture, Capita, HCL, Cognizant, Infosys Ltd, Genpact Ltd, Mphasis Ltd, Syntel Inc, Tech Mahindra, and Wipro Ltd. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.

1 INTRODUCTION OF GLOBAL INSURANCE BUSINESS PROCESS OUTSOURCING (BPO) MARKET

1.1 Overview of the Market
1.2 Scope of Report
1.3 Assumptions

2 EXECUTIVE SUMMARY

3 RESEARCH METHODOLOGY OF VERIFIED MARKET RESEARCH

3.1 Data Mining
3.2 Validation
3.3 Primary Interviews
3.4 List of Data Sources

4 GLOBAL INSURANCE BUSINESS PROCESS OUTSOURCING (BPO) MARKET OUTLOOK

4.1 Overview
4.2 Market Dynamics
- 4.2.1 Drivers
- 4.2.2 Restraints
- 4.2.3 Opportunities

5 GLOBAL INSURANCE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE

5.1 Overview
5.2 Marketing
5.3 Asset Management
5.4 Claim Management
5.5 Others

6 GLOBAL INSURANCE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ENTERPRISE SIZE

6.1 Overview
6.2 Small & Medium Enterprise
6.3 Large Enterprise

7 GLOBAL INSURANCE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION

7.1 Overview
7.2 Property and Casualty
7.3 Life and Pension

8 GLOBAL INSURANCE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY GEOGRAPHY

8.1 Overview
8.2 North America
- 8.2.1 U.S.
- 8.2.2 Canada
- 8.2.3 Mexico
8.3 Europe
- 8.3.1 Germany
- 8.3.2 U.K.
- 8.3.3 France
- 8.3.4 Rest of Europe
8.4 Asia Pacific
- 8.4.1 China
- 8.4.2 Japan
- 8.4.3 India
- 8.4.4 Rest of Asia Pacific
8.5 Rest of the World
- 8.5.1 Latin America
- 8.5.2 Middle East & Africa

9 GLOBAL INSURANCE BUSINESS PROCESS OUTSOURCING (BPO) MARKET COMPETITIVE LANDSCAPE

9.1 Overview
9.2 Company Market ranking
9.3 Key Development Strategies

10 COMPANY PROFILES

10.1 Accenture
- 10.1.1 Overview
- 10.1.2 Financial Performance
- 10.1.3 Product Outlook
- 10.1.4 Key Developments
10.2 Capita
- 10.2.1 Overview
- 10.2.2 Financial Performance
- 10.2.3 Product Outlook
- 10.2.4 Key Developments
10.3 HCL
- 10.3.1 Overview
- 10.3.2 Financial Performance
- 10.3.3 Product Outlook
- 10.3.4 Key Developments
10.4 Cognizant
- 10.4.1 Overview
- 10.4.2 Financial Performance
- 10.4.3 Product Outlook
- 10.4.4 Key Developments
10.5 Infosys Ltd
- 10.5.1 Overview
- 10.5.2 Financial Performance
- 10.5.3 Product Outlook
- 10.5.4 Key Developments
10.6 Genpact Ltd
- 10.6.1 Overview
- 10.6.2 Financial Performance
- 10.6.3 Product Outlook
- 10.6.4 Key Developments
10.7 Mphasis Ltd
- 10.7.1 Overview
- 10.7.2 Financial Performance
- 10.7.3 Product Outlook
- 10.7.4 Key Developments
10.8 Syntel Inc
- 10.8.1 Overview
- 10.8.2 Financial Performance
- 10.8.3 Product Outlook
- 10.8.4 Key Developments
10.9 Tech Mahindra
- 10.9.1 Overview
- 10.9.2 Financial Performance
- 10.9.3 Product Outlook
- 10.9.4 Key Developments
10.10 Wipro Ltd
- 10.10.1 Overview
- 10.10.2 Financial Performance
- 10.10.3 Product Outlook
- 10.10.4 Key Developments