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2021-2031 年北美服務台和工單軟體市場報告（範圍、細分、動態和競爭分析）
市場調查報告書
商品編碼
1843366

2021-2031 年北美服務台和工單軟體市場報告（範圍、細分、動態和競爭分析）

North America Help Desk and Ticketing Software Market Report 2021-2031 by Scope, Segmentation, Dynamics, and Competitive Analysis
出版日期: | 出版商: The Insight Partners | 英文 184 Pages | 訂單完成後即時交付

價格

北美服務台和票務軟體市場預計將大幅成長，到 2031 年將達到約 27.7941 億美元，高於 2023 年的 13.8558 億美元，在此期間的年複合成長率(CAGR) 為 9.1%。

執行摘要和市場分析

北美是IT和電信、醫療保健、金融和電子商務等各行各業的中心樞紐，這些行業都高度依賴高效的客戶和內部支援系統。這些行業的公司優先提升客戶體驗，以有效處理投訴，而服務台軟體在自動化投訴解決流程中發揮至關重要的作用。美國是公認的領先科技中心，擁有矽谷和紐約市等知名地區，其發展速度超過了許多亞洲和歐洲同行。 Zendesk、Genesys、Freshworks Inc. 和 SolarWinds Worldwide, LLC 等服務台和工單軟體市場的主要參與者都位於北美，他們透過持續的產品創新和發佈為市場成長做出了貢獻。例如，BoldDesk 在 2023 年 3 月推出了一款現代化的雲端工單軟體，旨在簡化支援電子郵件管理、團隊協作和任務自動化，從而提升客戶體驗。

此外，該地區的政府機構正在採用服務台解決方案。例如，iSupport Software 為疾病管制中心 (CDC) 和美國陸軍等組織提供客製化的服務台解決方案，以解決公共部門面臨的獨特挑戰，包括預算限制和監管監督。

市場區隔分析

北美服務台和票務軟體市場可以根據組件、行業垂直度、部署方法和組織規模進行細分：

  • 組件：市場分為軟體和服務，其中軟體在 2023 年將佔據更大的市場佔有率。
  • 行業垂直：主要行業包括零售、政府、製造、醫療保健、酒店、I​​ 和電信，其中 IT 和電信佔據市場佔有率的首位。
  • 部署：市場分為基於雲端的解決方案和內部部署的解決方案，其中基於雲端的選項在 2023 年占主導地位。
  • 組織規模：市場分為中小型企業和大型企業，其中大型企業佔有相當大的佔有率。

市場展望

新冠疫情加速了遠距辦公的普及，促使許多企業將營運數位化。這種轉變提高了遠距員工的工作效率，促使企業即使在疫情結束後也持續維持遠距辦公模式。調查顯示，絕大多數遠距工作者更傾向於這種模式，97% 的人表示希望至少在部分時間繼續遠距辦公。

隨著遠距辦公日益普及，對幫助台和工單系統的需求也日益成長，以有效地支援分散式團隊。這些系統促進了技術人員之間的協作，並能夠更快地解決使用者請求。例如，Zendesk 報告稱，2021 年平均工單量增加了 16%，凸顯了人們對幫助台軟體的日益依賴。此外，Hubspot 的一項調查顯示，2021 年幫助台軟體的使用率與前一年相比增加了 11 個百分點。

為了滿足企業適應遠距辦公的需求，服務台市場的公司正在推出創新解決方案。 2021年2月，HappyFox, Inc. 推出了 HappyFox Assist AI 解決方案，讓 IT 和人力資源團隊能夠自動回應重複性詢問。這款 AI 驅動的產品與 Slack 等平台以及各種工單系統無縫整合，使其成為在混合工作環境中運作的組織的理想選擇。

國家洞察

北美服務台和工單軟體市場涵蓋美國、加拿大和墨西哥，其中美國在2023年佔據最大市場佔有率。美國在採用先進的服務台解決方案方面處於領先地位，擁有Genesys、Zendesk和SolarWinds Worldwide LLC等主要市場參與者。許多公司提供全通路系統以提升客戶服務。根據Zendesk的《2020年客戶體驗趨勢報告》，糟糕的客戶體驗已導致82%的客戶停止與公司合作，推動了各行各業對服務台軟體的採用。

公司簡介

北美服務台和工單軟體市場的主要參與者包括 Zendesk Inc.、Genesys、Zoho Corp Pvt Ltd、Freshworks Inc.、SolarWinds Worldwide LLC 和 ServiceNow Inc. 等。這些公司正在採取擴張、產品創新和併購等策略，以增強產品服務並提高市場佔有率。

目錄

第1章：簡介

第2章：執行摘要

  • 關鍵見解
  • 市場吸引力

第3章：研究方法

  • 二次研究
  • 初步研究
    • 假設表述：
    • 宏觀經濟因素分析：
    • 顯影基數：
    • 數據三角測量：
    • 國家級資料：

第4章：北美服務台與工單軟體市場格局

  • 概述
  • PEST分析
  • 生態系分析
  • 價值鏈中的供應商列表

第5章：北美服務台與票務軟體市場－關鍵市場動態

  • 市場促進因素
    • 全通路軟體的優勢
    • 強調遠距工作整合
    • 擴大採用基於雲端的解決方案
  • 市場限制
    • 相容性問題和對熟練勞動力的需求導致營運成本高昂
  • 市場機會
    • 服務台和工單軟體的進步
    • 政府重點扶持中小企業
  • 趨勢
    • 自助服務門戶
  • 促進因素和限制因素的影響：

第6章：北美服務台與工單軟體市場分析

  • 2021-2031 年北美服務台及票務軟體市場收入
  • 北美服務台和票務軟體市場預測分析

第7章：北美服務台和票務軟體市場分析 - 按組件

  • 軟體
  • 服務

第 8 章：北美服務台和票務軟體市場分析 - 按行業垂直

  • 零售
  • 政府
  • 製造業
  • 衛生保健
  • 飯店業
  • IT和電信
  • 其他

第9章：北美服務台和工單軟體市場分析 - 按部署

  • 基於雲端
  • 本地部署

第 10 章：北美服務台和票務軟體市場分析 - 按組織規模

  • 中小企業
  • 大型企業

第 11 章：北美服務台和票務軟體市場 - 國家分析

  • 北美洲
    • 美國
    • 加拿大
    • 墨西哥

第 12 章：競爭格局

  • 關鍵參與者的熱圖分析
  • 公司定位與集中度

第13章：產業格局

  • 概述
  • 市場計劃
  • 產品開發
  • 併購

第 14 章：公司簡介

  • Zendesk Inc
  • Genesys
  • Freshworks Inc
  • SysAid
  • Salesforce Inc
  • Exotel Techcom Pvt Ltd
  • clickdesk.com
  • ProProfs
  • InvGate
  • Desku Inc
  • Hiver
  • Intercom
  • Atera Networks Ltd.
  • Zoho Corp Pvt Ltd
  • TEXT S.A.
  • SolarWinds Worldwiden LLC
  • Atlassian Corp
  • ServiceNow Inc
  • JPK Software Solutions Pvt. Ltd.
  • OTRS AG
  • Rother OSS GmbH
  • Znuny GmbH
  • Help Scout PBC

第 15 章：附錄

Product Code: BMIRE00031994

The North American help desk and ticketing software market is projected to grow significantly, reaching approximately $2,779.41 million by 2031, up from $1,385.58 million in 2023, reflecting a compound annual growth rate (CAGR) of 9.1% during this period.

Executive Summary and Market Analysis

North America stands as a central hub for various industries, including IT & Telecom, healthcare, finance, and e-commerce, all of which depend heavily on effective customer and internal support systems. Companies in these sectors prioritize enhancing customer experience to address grievances efficiently, and help desk software plays a crucial role in automating the complaint resolution process. The United States, recognized as a leading tech hub, boasts prominent areas like Silicon Valley and New York City, which outpace many Asian and European counterparts. Major players in the help desk and ticketing software market, such as Zendesk, Genesys, Freshworks Inc., and SolarWinds Worldwide, LLC, are based in North America, contributing to the market's growth through continuous product innovation and launches. For instance, in March 2023, BoldDesk introduced a modern cloud-based ticketing software designed to streamline support email management, team collaboration, and task automation, thereby enhancing customer experience.

Additionally, government agencies in the region are adopting help desk solutions. iSupport Software, for example, provides tailored help desk solutions for organizations like the Centers for Disease Control (CDC) and the US Army, addressing the unique challenges faced by the public sector, including budget constraints and regulatory oversight.

Market Segmentation Analysis

The North American help desk and ticketing software market can be segmented based on components, industry verticals, deployment methods, and organization sizes:

  • Components: The market is divided into software and services, with software holding a larger market share in 2023.
  • Industry Verticals: Key sectors include retail, government, manufacturing, healthcare, hospitality, IT and telecom, with IT and telecom leading the market share.
  • Deployment: The market is categorized into cloud-based and on-premises solutions, with cloud-based options dominating in 2023.
  • Organization Size: The market is segmented into small & medium enterprises and large enterprises, with large enterprises holding a significant share.

Market Outlook

The COVID-19 pandemic accelerated the adoption of remote work, leading many businesses to digitize their operations. This shift has resulted in increased productivity among remote employees, prompting companies to maintain remote work practices even post-pandemic. Surveys indicate that a vast majority of remote workers prefer this model, with 97% expressing a desire to continue working remotely at least part-time.

As remote work becomes more common, the demand for help desk and ticketing systems is rising to support distributed teams effectively. These systems facilitate collaboration among technicians and enable quicker resolution of user requests. For instance, Zendesk reported a 16% increase in average ticket volume in 2021, highlighting the growing reliance on help desk software. Furthermore, a Hubspot survey indicated an 11-point increase in the use of help desk software in 2021 compared to the previous year.

To meet the needs of businesses adapting to remote work, companies in the help desk market are launching innovative solutions. In February 2021, HappyFox, Inc. introduced the HappyFox Assist AI solution, which empowers IT and HR teams to automate responses to repetitive inquiries. This AI-driven product integrates seamlessly with platforms like Slack and various ticketing systems, making it ideal for organizations operating in hybrid work environments.

Country Insights

The North American help desk and ticketing software market includes the US, Canada, and Mexico, with the US holding the largest market share in 2023. The US is at the forefront of adopting advanced help desk solutions, housing major market players such as Genesys, Zendesk, and SolarWinds Worldwide LLC. Many of these companies offer omnichannel systems to enhance customer service. According to Zendesk's Customer Experience Trends Report 2020, poor customer experience has led 82% of customers to stop doing business with a company, driving the adoption of help desk software across various sectors.

Company Profiles

Key players in the North American help desk and ticketing software market include Zendesk Inc., Genesys, Zoho Corp Pvt Ltd, Freshworks Inc., SolarWinds Worldwide LLC, and ServiceNow Inc., among others. These companies are pursuing strategies such as expansion, product innovation, and mergers and acquisitions to enhance their offerings and increase market share.

Table Of Contents

1. Introduction

  • 1.1 Report Guidance
  • 1.2 Market Segmentation

2. Executive Summary

  • 2.1 Key Insights
  • 2.2 Market Attractiveness

3. Research Methodology

  • 3.1 Secondary Research
  • 3.2 Primary Research
    • 3.2.1 Hypothesis formulation:
    • 3.2.2 Macroeconomic factor analysis:
    • 3.2.3 Developing base number:
    • 3.2.4 Data Triangulation:
    • 3.2.5 Country-level data:

4. North America Help Desk and Ticketing Software Market Landscape

  • 4.1 Overview
  • 4.2 PEST Analysis
  • 4.3 Ecosystem Analysis
  • 4.4 List of Vendors in the Value Chain

5. North America Help Desk and Ticketing Software Market - Key Market Dynamics

  • 5.1 Market Drivers
    • 5.1.1 Benefits of Omnichannel Software
    • 5.1.2 Emphasis on Remote Work Integration
    • 5.1.3 Increasing Adoption of Cloud-Based Solutions
  • 5.2 Market Restraints
    • 5.2.1 High Operating Costs due to Compatibility Issues and Need for Skilled Workforce
  • 5.3 Market Opportunities
    • 5.3.1 Advancements in Help Desk and Ticketing Software
    • 5.3.2 Government Focus on Promoting SMEs
  • 5.4 Trends
    • 5.4.1 Self-Service Portal
  • 5.5 Impact of Drivers and Restraints:

6. Help Desk and Ticketing Software Market - North America Analysis

  • 6.1 North America Help Desk and Ticketing Software Market Revenue (US$ Million), 2021-2031
  • 6.2 North America Help Desk and Ticketing Software Market Forecast Analysis

7. North America Help Desk and Ticketing Software Market Analysis - by Component

  • 7.1 Software
    • 7.1.1 Overview
    • 7.1.2 Software: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 7.2 Services
    • 7.2.1 Overview
    • 7.2.2 Services: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

8. North America Help Desk and Ticketing Software Market Analysis - by Industry Vertical

  • 8.1 Retail
    • 8.1.1 Overview
    • 8.1.2 Retail: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.2 Government
    • 8.2.1 Overview
    • 8.2.2 Government: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.3 Manufacturing
    • 8.3.1 Overview
    • 8.3.2 Manufacturing: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.4 Healthcare
    • 8.4.1 Overview
    • 8.4.2 Healthcare: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.5 Hospitality
    • 8.5.1 Overview
    • 8.5.2 Hospitality: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.6 IT and Telecom
    • 8.6.1 Overview
    • 8.6.2 IT and Telecom: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.7 Others
    • 8.7.1 Overview
    • 8.7.2 Others: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

9. North America Help Desk and Ticketing Software Market Analysis - by Deployment

  • 9.1 Cloud-Based
    • 9.1.1 Overview
    • 9.1.2 Cloud-Based: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 9.2 On-Premise
    • 9.2.1 Overview
    • 9.2.2 On-Premise: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

10. North America Help Desk and Ticketing Software Market Analysis - by Organization Size

  • 10.1 Small and Medium Enterprises
    • 10.1.1 Overview
    • 10.1.2 Small and Medium Enterprises: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 10.2 Large Enterprises
    • 10.2.1 Overview
    • 10.2.2 Large Enterprises: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

11. North America Help Desk and Ticketing Software Market - Country Analysis

  • 11.1 North America
    • 11.1.1 North America Help Desk and Ticketing Software Market Overview
    • 11.1.2 North America Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country
      • 11.1.2.1 North America Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country
      • 11.1.2.2 United States: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.2.1 United States: North America Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.2.2 United States: North America Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.2.3 United States: North America Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.2.4 United States: North America Help Desk and Ticketing Software Market Share - by Organization Size
      • 11.1.2.3 Canada: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.3.1 Canada: North America Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.3.2 Canada: North America Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.3.3 Canada: North America Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.3.4 Canada: North America Help Desk and Ticketing Software Market Share - by Organization Size
      • 11.1.2.4 Mexico: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.4.1 Mexico: North America Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.4.2 Mexico: North America Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.4.3 Mexico: North America Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.4.4 Mexico: North America Help Desk and Ticketing Software Market Share - by Organization Size

12. Competitive Landscape

  • 12.1 Heat Map Analysis by Key Players
  • 12.2 Company Positioning and Concentration

13. Industry Landscape

  • 13.1 Overview
  • 13.2 Market Initiative
  • 13.3 Product Development
  • 13.4 Mergers & Acquisitions

14. Company Profiles

  • 14.1 Zendesk Inc
    • 14.1.1 Key Facts
    • 14.1.2 Business Description
    • 14.1.3 Products and Services
    • 14.1.4 Financial Overview
    • 14.1.5 SWOT Analysis
    • 14.1.6 Key Developments
  • 14.2 Genesys
    • 14.2.1 Key Facts
    • 14.2.2 Business Description
    • 14.2.3 Products and Services
    • 14.2.4 Financial Overview
    • 14.2.5 SWOT Analysis
    • 14.2.6 Key Developments
  • 14.3 Freshworks Inc
    • 14.3.1 Key Facts
    • 14.3.2 Business Description
    • 14.3.3 Products and Services
    • 14.3.4 Financial Overview
    • 14.3.5 SWOT Analysis
    • 14.3.6 Key Developments
  • 14.4 SysAid
    • 14.4.1 Key Facts
    • 14.4.2 Business Description
    • 14.4.3 Products and Services
    • 14.4.4 Financial Overview
    • 14.4.5 SWOT Analysis
    • 14.4.6 Key Developments
  • 14.5 Salesforce Inc
    • 14.5.1 Key Facts
    • 14.5.2 Business Description
    • 14.5.3 Products and Services
    • 14.5.4 Financial Overview
    • 14.5.5 SWOT Analysis
    • 14.5.6 Key Developments
  • 14.6 Exotel Techcom Pvt Ltd
    • 14.6.1 Key Facts
    • 14.6.2 Business Description
    • 14.6.3 Products and Services
    • 14.6.4 Financial Overview
    • 14.6.5 SWOT Analysis
    • 14.6.6 Key Developments
  • 14.7 clickdesk.com
    • 14.7.1 Key Facts
    • 14.7.2 Business Description
    • 14.7.3 Products and Services
    • 14.7.4 Financial Overview
    • 14.7.5 SWOT Analysis
    • 14.7.6 Key Developments
  • 14.8 ProProfs
    • 14.8.1 Key Facts
    • 14.8.2 Business Description
    • 14.8.3 Products and Services
    • 14.8.4 Financial Overview
    • 14.8.5 SWOT Analysis
    • 14.8.6 Key Developments
  • 14.9 InvGate
    • 14.9.1 Key Facts
    • 14.9.2 Business Description
    • 14.9.3 Products and Services
    • 14.9.4 Financial Overview
    • 14.9.5 SWOT Analysis
    • 14.9.6 Key Developments
  • 14.10 Desku Inc
    • 14.10.1 Key Facts
    • 14.10.2 Business Description
    • 14.10.3 Products and Services
    • 14.10.4 Financial Overview
    • 14.10.5 SWOT Analysis
    • 14.10.6 Key Developments
  • 14.11 Hiver
    • 14.11.1 Key Facts
    • 14.11.2 Business Description
    • 14.11.3 Products and Services
    • 14.11.4 Financial Overview
    • 14.11.5 SWOT Analysis
    • 14.11.6 Key Developments
  • 14.12 Intercom
    • 14.12.1 Key Facts
    • 14.12.2 Business Description
    • 14.12.3 Products and Services
    • 14.12.4 Financial Overview
    • 14.12.5 SWOT Analysis
    • 14.12.6 Key Developments
  • 14.13 Atera Networks Ltd.
    • 14.13.1 Key Facts
    • 14.13.2 Business Description
    • 14.13.3 Products and Services
    • 14.13.4 Financial Overview
    • 14.13.5 SWOT Analysis
    • 14.13.6 Key Developments
  • 14.14 Zoho Corp Pvt Ltd
    • 14.14.1 Key Facts
    • 14.14.2 Business Description
    • 14.14.3 Products and Services
    • 14.14.4 Financial Overview
    • 14.14.5 SWOT Analysis
    • 14.14.6 Key Developments
  • 14.15 TEXT S.A.
    • 14.15.1 Key Facts
    • 14.15.2 Business Description
    • 14.15.3 Products and Services
    • 14.15.4 Financial Overview
    • 14.15.5 SWOT Analysis
    • 14.15.6 Key Developments
  • 14.16 SolarWinds Worldwiden LLC
    • 14.16.1 Key Facts
    • 14.16.2 Business Description
    • 14.16.3 Products and Services
    • 14.16.4 Financial Overview
    • 14.16.5 SWOT Analysis
    • 14.16.6 Key Developments
  • 14.17 Atlassian Corp
    • 14.17.1 Key Facts
    • 14.17.2 Business Description
    • 14.17.3 Products and Services
    • 14.17.4 Financial Overview
    • 14.17.5 SWOT Analysis
    • 14.17.6 Key Developments
  • 14.18 ServiceNow Inc
    • 14.18.1 Key Facts
    • 14.18.2 Business Description
    • 14.18.3 Products and Services
    • 14.18.4 Financial Overview
    • 14.18.5 SWOT Analysis
    • 14.18.6 Key Developments
  • 14.19 JPK Software Solutions Pvt. Ltd.
    • 14.19.1 Key Facts
    • 14.19.2 Business Description
    • 14.19.3 Products and Services
    • 14.19.4 Financial Overview
    • 14.19.5 SWOT Analysis
    • 14.19.6 Key Developments
  • 14.20 OTRS AG
    • 14.20.1 Key Facts
    • 14.20.2 Business Description
    • 14.20.3 Products and Services
    • 14.20.4 Financial Overview
    • 14.20.5 SWOT Analysis
    • 14.20.6 Key Developments
  • 14.21 Rother OSS GmbH
    • 14.21.1 Key Facts
    • 14.21.2 Business Description
    • 14.21.3 Products and Services
    • 14.21.4 Financial Overview
    • 14.21.5 SWOT Analysis
    • 14.21.6 Key Developments
  • 14.22 Znuny GmbH
    • 14.22.1 Key Facts
    • 14.22.2 Business Description
    • 14.22.3 Products and Services
    • 14.22.4 Financial Overview
    • 14.22.5 SWOT Analysis
    • 14.22.6 Key Developments
  • 14.23 Help Scout PBC
    • 14.23.1 Key Facts
    • 14.23.2 Business Description
    • 14.23.3 Products and Services
    • 14.23.4 Financial Overview
    • 14.23.5 SWOT Analysis
    • 14.23.6 Key Developments

15. Appendix

  • 15.1 About Us
  • 15.2 List of Abbreviations

List Of Tables

  • Table 1. North America Help Desk and Ticketing Software Market Segmentation
  • Table 2. List of Vendors
  • Table 3. North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Table 4. North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Component
  • Table 5. North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Industry Vertical
  • Table 6. North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Deployment
  • Table 7. North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Organization Size
  • Table 8. North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Country
  • Table 9. United States: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 10. United States: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 11. United States: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 12. United States: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 13. Canada: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 14. Canada: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 15. Canada: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 16. Canada: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 17. Mexico: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 18. Mexico: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 19. Mexico: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 20. Mexico: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 21. List of Abbreviations

List Of Figures

  • Figure 1. North America Help Desk and Ticketing Software Market Segmentation - Country
  • Figure 2. PEST Analysis
  • Figure 3. North America Help Desk and Ticketing Software Market - Key Market Dynamics
  • Figure 4. Impact Analysis of Drivers and Restraints
  • Figure 5. North America Help Desk and Ticketing Software Market Revenue (US$ Million), 2021-2031
  • Figure 6. North America Help Desk and Ticketing Software Market Share (%) - by Component (2023 and 2031)
  • Figure 7. Software: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 8. Services: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 9. North America Help Desk and Ticketing Software Market Share (%) - by Industry Vertical (2023 and 2031)
  • Figure 10. Retail: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 11. Government: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 12. Manufacturing: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 13. Healthcare: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 14. Hospitality: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 15. IT and Telecom: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 16. Others: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 17. North America Help Desk and Ticketing Software Market Share (%) - by Deployment (2023 and 2031)
  • Figure 18. Cloud-Based: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 19. On-Premise: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 20. North America Help Desk and Ticketing Software Market Share (%) - by Organization Size (2023 and 2031)
  • Figure 21. Small and Medium Enterprises: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 22. Large Enterprises: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 23. North America Help Desk and Ticketing Software Market Breakdown, by Key Countries, 2023 and 2031 (%)
  • Figure 24. United States: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 25. Canada: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 26. Mexico: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 27. Heat Map Analysis by Key Players
  • Figure 28. Company Positioning and Concentration