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2021-2031 年歐洲服務台和工單軟體市場報告（範圍、細分、動態和競爭分析）
市場調查報告書
商品編碼
1843367

2021-2031 年歐洲服務台和工單軟體市場報告（範圍、細分、動態和競爭分析）

Europe Help Desk and Ticketing Software Market Report 2021-2031 by Scope, Segmentation, Dynamics, and Competitive Analysis
出版日期: | 出版商: The Insight Partners | 英文 202 Pages | 訂單完成後即時交付

價格

預計歐洲服務台和票務軟體市場將大幅成長，到 2031 年將達到約 21.7845 億美元，高於 2023 年的 10.2875 億美元，在此期間的年複合成長率(CAGR) 為 9.8%。

執行摘要和市場分析

歐洲服務台和工單軟體市場分為幾個區域，包括德國、法國、西班牙、瑞士、義大利、英國、俄羅斯和歐洲其他地區。歐洲智慧財產權服務台在支持從事跨境營運和歐盟資助研究的中小企業 (SME) 和研究團隊方面發揮著至關重要的作用。它提供各種資源、直接智慧財產權 (IP) 支援熱線以及培訓課程，旨在從認知到策略運用，提升智慧財產權管理水準。

零售業是歐洲最大的工業部門，而德國則是歐洲大陸最發達的經濟體。德國擁有約597家零售商，其中包括Schwarz、Aldi、Metro Cash & Carry、Edeka、Rewe和MediaMarkt等主要零售商。德國零售市場主要由時尚、服裝和消費性電子產品驅動，其次是家具和其他類別。服務台和工單軟體在零售業中至關重要，它用於管理客戶諮詢（從提交到解決），並且還可以整合到電子商務平台中以最佳化支援流程。歐洲零售商數量的不斷成長為服務台和工單軟體市場帶來了巨大的成長機會。

市場區隔分析

歐洲服務台和票務軟體市場的分析是基於幾個關鍵部分：

1. 組成部分：市場分為軟體和服務，其中軟體在 2023 年將佔據更大的市場佔有率。

2. 行業垂直：細分為零售、政府、製造、醫療保健、酒店、I​​ 和電信等，其中 IT 和電信業在 2023 年佔據最大佔有率。

3. 部署：市場分為基於雲端的解決方案和內部部署的解決方案，其中基於雲端的選項在 2023 年占主導地位。

4. 組織規模：市場分為中小型企業和大型企業，其中大型企業在 2023 年將佔據相當大的佔有率。

市場展望

優先考慮客戶可及性和服務品質的企業更有可能吸引新客戶並留住現有客戶。高效率的客戶服務可以增強客戶關係，而透過聊天、電子郵件、電話、社群媒體和其他平台管理的全通路支援系統可以有效滿足廣泛的客戶需求。隨著數位化的興起，客戶可以透過多種管道聯繫企業。全通路服務台和工單軟體解決方案將這些不同的管道整合到一個平台中，使支援團隊能夠從一個介面管理諮詢。這種整合確保了管道之間的無縫過渡，並保留了每次互動的上下文，從而能夠更快、更個性化地回應客戶，從而提高客戶滿意度。因此，零售、電子商務、製造和政府等各個行業的企業擴大採用全通路服務台和工單軟體。該領域的主要供應商包括 Freshworks Inc.、Ameyo 和 HappyFox Inc.。

國家洞察

歐洲服務台和工單軟體市場涵蓋德國、英國、法國、義大利、俄羅斯、西班牙、瑞士等主要國家。受新創企業激增以及國際企業和中小企業擴張的推動，英國在2023年佔據了最大的市場佔有率。英國積極主動地在各行各業採用數位技術，大大促進了服務台和工單軟體市場的成長。截至2022年12月，英國科技產業的市值已達1.0兆美元，超過了德國和法國。

公司簡介

歐洲服務台和工單軟體市場的知名企業包括 Zendesk Inc.、Genesys、Zoho Corp Pvt Ltd、Freshworks Inc.、TEXT SA、SolarWinds Worldwide LLC、Atlassian Corp、SysAid、Salesforce Inc.、ServiceNow Inc. 等。這些公司正在採取各種策略，包括擴張、產品創新和併購，以增強其產品線並提升市場佔有率。

目錄

第1章：簡介

第 2 章：執行摘要

  • 關鍵見解
  • 市場吸引力

第3章：研究方法

  • 二次研究
  • 初步研究
    • 假設表述：
    • 宏觀經濟因素分析：
    • 顯影基數：
    • 數據三角測量：
    • 國家級資料：

第4章：歐洲服務台與工單軟體市場格局

  • 概述
  • PEST分析
  • 生態系分析
  • 價值鏈中的供應商列表

第5章：歐洲服務台與票務軟體市場－關鍵市場動態

  • 市場促進因素
    • 全通路軟體的優勢
    • 強調遠距工作整合
    • 擴大採用基於雲端的解決方案
  • 市場限制
    • 相容性問題和對熟練勞動力的需求導致營運成本高昂
  • 市場機會
    • 服務台和工單軟體的進步
    • 政府重點扶持中小企業
  • 趨勢
    • 自助服務門戶
  • 促進因素和限制因素的影響：

第6章：幫助台和票務軟體市場 - 歐洲分析

  • 2021-2031 年歐洲服務台及票務軟體市場收入
  • 歐洲服務台和票務軟體市場預測分析

第7章：歐洲服務台和票務軟體市場分析 - 按組件

  • 軟體
  • 服務

第 8 章：歐洲服務台和票務軟體市場分析 - 按行業垂直

  • 零售
  • 政府
  • 製造業
  • 衛生保健
  • 飯店業
  • IT和電信
  • 其他

第9章：歐洲服務台和票務軟體市場分析——按部署

  • 基於雲端
  • 本地部署

第 10 章：歐洲服務台和票務軟體市場分析 - 按組織規模

  • 中小企業
  • 大型企業

第 11 章：歐洲服務台和票務軟體市場 - 國家分析

  • 歐洲
    • 德國
    • 英國
    • 法國
    • 義大利
    • 俄羅斯
    • 西班牙
    • 瑞士
    • 歐洲其他地區

第 12 章：競爭格局

  • 關鍵參與者的熱圖分析
  • 公司定位與集中度

第13章：產業格局

  • 概述
  • 市場計劃
  • 夥伴關係與合作
  • 其他發展

第 14 章：公司簡介

  • Zendesk Inc
  • Genesys
  • Freshworks Inc
  • SysAid
  • Salesforce Inc
  • Exotel Techcom Pvt Ltd
  • clickdesk.com
  • ProProfs
  • InvGate
  • Desku Inc
  • Hiver
  • Intercom
  • Atera Networks Ltd.
  • Zoho Corp Pvt Ltd
  • TEXT S.A.
  • SolarWinds Worldwiden LLC
  • Atlassian Corp
  • ServiceNow Inc
  • JPK Software Solutions Pvt. Ltd.
  • OTRS AG
  • Rother OSS GmbH
  • Znuny GmbH
  • Help Scout PBC

第 15 章：附錄

Product Code: BMIRE00031995

The Europe help desk and ticketing software market is projected to grow significantly, reaching approximately US$ 2,178.45 million by 2031, up from US$ 1,028.75 million in 2023, reflecting a compound annual growth rate (CAGR) of 9.8% during this period.

Executive Summary and Market Analysis

The European help desk and ticketing software market is categorized into several regions, including Germany, France, Spain, Switzerland, Italy, the UK, Russia, and the Rest of Europe. The European IP Helpdesk plays a vital role in supporting small and medium-sized enterprises (SMEs) and research teams engaged in cross-border operations and EU-funded research. It provides a variety of resources, a helpline for direct intellectual property (IP) support, and training sessions, all aimed at enhancing IP management from awareness to strategic utilization.

Retail stands out as the largest industrial sector in Europe, with Germany being the continent's most advanced economy. The country boasts around 597 retailers, including major players like Schwarz, Aldi, Metro Cash & Carry, Edeka, Rewe, and MediaMarkt. The retail market in Germany is primarily driven by fashion, clothing, and consumer electronics, followed by furniture and other categories. Help desk and ticketing software is essential in retail for managing customer inquiries, from submission to resolution, and is also integrated into e-commerce platforms to optimize support processes. The increasing number of retailers in Europe presents significant growth opportunities for the help desk and ticketing software market.

Market Segmentation Analysis

The analysis of the Europe help desk and ticketing software market is based on several key segments:

1. Component: The market is divided into software and services, with software holding a larger market share in 2023.

2. Industry Vertical: Segmented into retail, government, manufacturing, healthcare, hospitality, IT and telecom, and others, the IT and telecom sector accounted for the largest share in 2023.

3. Deployment: The market is categorized into cloud-based and on-premises solutions, with cloud-based options dominating in 2023.

4. Organization Size: The market is divided into small & medium enterprises and large enterprises, with large enterprises holding a significant share in 2023.

Market Outlook

Businesses that prioritize customer accessibility and service quality are more likely to attract new customers while retaining existing ones. Efficient customer service enhances client relationships, and an omnichannel support system-managed through chat, email, phone, social media, and other platforms-effectively addresses a wide range of customer needs. With the rise of digitalization, customers can reach businesses through multiple channels. An omnichannel help desk and ticketing software solution integrates these various channels into a single platform, allowing support teams to manage inquiries from one interface. This integration ensures a seamless transition between channels and maintains the context of each interaction, leading to quicker and more personalized responses that enhance customer satisfaction. Consequently, businesses across various sectors, including retail, e-commerce, manufacturing, and government, are increasingly adopting omnichannel help desk and ticketing software. Key providers in this space include Freshworks Inc., Ameyo, and HappyFox Inc.

Country Insights

The Europe help desk and ticketing software market includes key countries such as Germany, the UK, France, Italy, Russia, Spain, Switzerland, and others. The UK held the largest market share in 2023, driven by a surge in startups and the expansion of international enterprises and SMEs. The UK's proactive approach to adopting digital technologies across various industries has significantly contributed to the growth of the help desk and ticketing software market. As of December 2022, the UK tech industry reached a market value of US$ 1.0 trillion, surpassing that of Germany and France.

Company Profiles

Prominent players in the Europe help desk and ticketing software market include Zendesk Inc., Genesys, Zoho Corp Pvt Ltd, Freshworks Inc., TEXT S A, SolarWinds Worldwide LLC, Atlassian Corp, SysAid, Salesforce Inc., ServiceNow Inc., and many others. These companies are pursuing various strategies, including expansion, product innovation, and mergers and acquisitions, to enhance their offerings and increase market share.

Table Of Contents

1. Introduction

  • 1.1 Report Guidance
  • 1.2 Market Segmentation

2. Executive Summary

  • 2.1 Key Insights
  • 2.2 Market Attractiveness

3. Research Methodology

  • 3.1 Secondary Research
  • 3.2 Primary Research
    • 3.2.1 Hypothesis formulation:
    • 3.2.2 Macroeconomic factor analysis:
    • 3.2.3 Developing base number:
    • 3.2.4 Data Triangulation:
    • 3.2.5 Country-level data:

4. Europe Help Desk and Ticketing Software Market Landscape

  • 4.1 Overview
  • 4.2 PEST Analysis
  • 4.3 Ecosystem Analysis
  • 4.4 List of Vendors in the Value Chain

5. Europe Help Desk and Ticketing Software Market - Key Market Dynamics

  • 5.1 Market Drivers
    • 5.1.1 Benefits of Omnichannel Software
    • 5.1.2 Emphasis on Remote Work Integration
    • 5.1.3 Increasing Adoption of Cloud-Based Solutions
  • 5.2 Market Restraints
    • 5.2.1 High Operating Costs due to Compatibility Issues and Need for Skilled Workforce
  • 5.3 Market Opportunities
    • 5.3.1 Advancements in Help Desk and Ticketing Software
    • 5.3.2 Government Focus on Promoting SMEs
  • 5.4 Trends
    • 5.4.1 Self-Service Portal
  • 5.5 Impact of Drivers and Restraints:

6. Help Desk and Ticketing Software Market - Europe Analysis

  • 6.1 Europe Help Desk and Ticketing Software Market Revenue (US$ Million), 2021-2031
  • 6.2 Europe Help Desk and Ticketing Software Market Forecast Analysis

7. Europe Help Desk and Ticketing Software Market Analysis - by Component

  • 7.1 Software
    • 7.1.1 Overview
    • 7.1.2 Software: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 7.2 Services
    • 7.2.1 Overview
    • 7.2.2 Services: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

8. Europe Help Desk and Ticketing Software Market Analysis - by Industry Vertical

  • 8.1 Retail
    • 8.1.1 Overview
    • 8.1.2 Retail: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.2 Government
    • 8.2.1 Overview
    • 8.2.2 Government: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.3 Manufacturing
    • 8.3.1 Overview
    • 8.3.2 Manufacturing: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.4 Healthcare
    • 8.4.1 Overview
    • 8.4.2 Healthcare: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.5 Hospitality
    • 8.5.1 Overview
    • 8.5.2 Hospitality: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.6 IT and Telecom
    • 8.6.1 Overview
    • 8.6.2 IT and Telecom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.7 Others
    • 8.7.1 Overview
    • 8.7.2 Others: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

9. Europe Help Desk and Ticketing Software Market Analysis - by Deployment

  • 9.1 Cloud-Based
    • 9.1.1 Overview
    • 9.1.2 Cloud-Based: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 9.2 On-Premise
    • 9.2.1 Overview
    • 9.2.2 On-Premise: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

10. Europe Help Desk and Ticketing Software Market Analysis - by Organization Size

  • 10.1 Small and Medium Enterprises
    • 10.1.1 Overview
    • 10.1.2 Small and Medium Enterprises: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 10.2 Large Enterprises
    • 10.2.1 Overview
    • 10.2.2 Large Enterprises: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

11. Europe Help Desk and Ticketing Software Market - Country Analysis

  • 11.1 Europe
    • 11.1.1 Europe Help Desk and Ticketing Software Market Overview
    • 11.1.2 Europe Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country
      • 11.1.2.1 Europe Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country
      • 11.1.2.2 Germany: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.2.1 Germany: Europe Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.2.2 Germany: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.2.3 Germany: Europe Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.2.4 Germany: Europe Help Desk and Ticketing Software Market Share - by Organization Size
      • 11.1.2.3 United Kingdom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.3.1 United Kingdom: Europe Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.3.2 United Kingdom: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.3.3 United Kingdom: Europe Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.3.4 United Kingdom: Europe Help Desk and Ticketing Software Market Share - by Organization Size
      • 11.1.2.4 France: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.4.1 France: Europe Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.4.2 France: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.4.3 France: Europe Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.4.4 France: Europe Help Desk and Ticketing Software Market Share - by Organization Size
      • 11.1.2.5 Italy: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.5.1 Italy: Europe Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.5.2 Italy: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.5.3 Italy: Europe Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.5.4 Italy: Europe Help Desk and Ticketing Software Market Share - by Organization Size
      • 11.1.2.6 Russia: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.6.1 Russia: Europe Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.6.2 Russia: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.6.3 Russia: Europe Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.6.4 Russia: Europe Help Desk and Ticketing Software Market Share - by Organization Size
      • 11.1.2.7 Spain: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.7.1 Spain: Europe Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.7.2 Spain: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.7.3 Spain: Europe Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.7.4 Spain: Europe Help Desk and Ticketing Software Market Share - by Organization Size
      • 11.1.2.8 Switzerland: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.8.1 Switzerland: Europe Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.8.2 Switzerland: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.8.3 Switzerland: Europe Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.8.4 Switzerland: Europe Help Desk and Ticketing Software Market Share - by Organization Size
      • 11.1.2.9 Rest of Europe: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.9.1 Rest of Europe: Europe Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.9.2 Rest of Europe: Europe Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.9.3 Rest of Europe: Europe Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.9.4 Rest of Europe: Europe Help Desk and Ticketing Software Market Share - by Organization Size

12. Competitive Landscape

  • 12.1 Heat Map Analysis by Key Players
  • 12.2 Company Positioning and Concentration

13. Industry Landscape

  • 13.1 Overview
  • 13.2 Market Initiative
  • 13.3 Partnerships and Collaborations
  • 13.4 Other Developments

14. Company Profiles

  • 14.1 Zendesk Inc
    • 14.1.1 Key Facts
    • 14.1.2 Business Description
    • 14.1.3 Products and Services
    • 14.1.4 Financial Overview
    • 14.1.5 SWOT Analysis
    • 14.1.6 Key Developments
  • 14.2 Genesys
    • 14.2.1 Key Facts
    • 14.2.2 Business Description
    • 14.2.3 Products and Services
    • 14.2.4 Financial Overview
    • 14.2.5 SWOT Analysis
    • 14.2.6 Key Developments
  • 14.3 Freshworks Inc
    • 14.3.1 Key Facts
    • 14.3.2 Business Description
    • 14.3.3 Products and Services
    • 14.3.4 Financial Overview
    • 14.3.5 SWOT Analysis
    • 14.3.6 Key Developments
  • 14.4 SysAid
    • 14.4.1 Key Facts
    • 14.4.2 Business Description
    • 14.4.3 Products and Services
    • 14.4.4 Financial Overview
    • 14.4.5 SWOT Analysis
    • 14.4.6 Key Developments
  • 14.5 Salesforce Inc
    • 14.5.1 Key Facts
    • 14.5.2 Business Description
    • 14.5.3 Products and Services
    • 14.5.4 Financial Overview
    • 14.5.5 SWOT Analysis
    • 14.5.6 Key Developments
  • 14.6 Exotel Techcom Pvt Ltd
    • 14.6.1 Key Facts
    • 14.6.2 Business Description
    • 14.6.3 Products and Services
    • 14.6.4 Financial Overview
    • 14.6.5 SWOT Analysis
    • 14.6.6 Key Developments
  • 14.7 clickdesk.com
    • 14.7.1 Key Facts
    • 14.7.2 Business Description
    • 14.7.3 Products and Services
    • 14.7.4 Financial Overview
    • 14.7.5 SWOT Analysis
    • 14.7.6 Key Developments
  • 14.8 ProProfs
    • 14.8.1 Key Facts
    • 14.8.2 Business Description
    • 14.8.3 Products and Services
    • 14.8.4 Financial Overview
    • 14.8.5 SWOT Analysis
    • 14.8.6 Key Developments
  • 14.9 InvGate
    • 14.9.1 Key Facts
    • 14.9.2 Business Description
    • 14.9.3 Products and Services
    • 14.9.4 Financial Overview
    • 14.9.5 SWOT Analysis
    • 14.9.6 Key Developments
  • 14.10 Desku Inc
    • 14.10.1 Key Facts
    • 14.10.2 Business Description
    • 14.10.3 Products and Services
    • 14.10.4 Financial Overview
    • 14.10.5 SWOT Analysis
    • 14.10.6 Key Developments
  • 14.11 Hiver
    • 14.11.1 Key Facts
    • 14.11.2 Business Description
    • 14.11.3 Products and Services
    • 14.11.4 Financial Overview
    • 14.11.5 SWOT Analysis
    • 14.11.6 Key Developments
  • 14.12 Intercom
    • 14.12.1 Key Facts
    • 14.12.2 Business Description
    • 14.12.3 Products and Services
    • 14.12.4 Financial Overview
    • 14.12.5 SWOT Analysis
    • 14.12.6 Key Developments
  • 14.13 Atera Networks Ltd.
    • 14.13.1 Key Facts
    • 14.13.2 Business Description
    • 14.13.3 Products and Services
    • 14.13.4 Financial Overview
    • 14.13.5 SWOT Analysis
    • 14.13.6 Key Developments
  • 14.14 Zoho Corp Pvt Ltd
    • 14.14.1 Key Facts
    • 14.14.2 Business Description
    • 14.14.3 Products and Services
    • 14.14.4 Financial Overview
    • 14.14.5 SWOT Analysis
    • 14.14.6 Key Developments
  • 14.15 TEXT S.A.
    • 14.15.1 Key Facts
    • 14.15.2 Business Description
    • 14.15.3 Products and Services
    • 14.15.4 Financial Overview
    • 14.15.5 SWOT Analysis
    • 14.15.6 Key Developments
  • 14.16 SolarWinds Worldwiden LLC
    • 14.16.1 Key Facts
    • 14.16.2 Business Description
    • 14.16.3 Products and Services
    • 14.16.4 Financial Overview
    • 14.16.5 SWOT Analysis
    • 14.16.6 Key Developments
  • 14.17 Atlassian Corp
    • 14.17.1 Key Facts
    • 14.17.2 Business Description
    • 14.17.3 Products and Services
    • 14.17.4 Financial Overview
    • 14.17.5 SWOT Analysis
    • 14.17.6 Key Developments
  • 14.18 ServiceNow Inc
    • 14.18.1 Key Facts
    • 14.18.2 Business Description
    • 14.18.3 Products and Services
    • 14.18.4 Financial Overview
    • 14.18.5 SWOT Analysis
    • 14.18.6 Key Developments
  • 14.19 JPK Software Solutions Pvt. Ltd.
    • 14.19.1 Key Facts
    • 14.19.2 Business Description
    • 14.19.3 Products and Services
    • 14.19.4 Financial Overview
    • 14.19.5 SWOT Analysis
    • 14.19.6 Key Developments
  • 14.20 OTRS AG
    • 14.20.1 Key Facts
    • 14.20.2 Business Description
    • 14.20.3 Products and Services
    • 14.20.4 Financial Overview
    • 14.20.5 SWOT Analysis
    • 14.20.6 Key Developments
  • 14.21 Rother OSS GmbH
    • 14.21.1 Key Facts
    • 14.21.2 Business Description
    • 14.21.3 Products and Services
    • 14.21.4 Financial Overview
    • 14.21.5 SWOT Analysis
    • 14.21.6 Key Developments
  • 14.22 Znuny GmbH
    • 14.22.1 Key Facts
    • 14.22.2 Business Description
    • 14.22.3 Products and Services
    • 14.22.4 Financial Overview
    • 14.22.5 SWOT Analysis
    • 14.22.6 Key Developments
  • 14.23 Help Scout PBC
    • 14.23.1 Key Facts
    • 14.23.2 Business Description
    • 14.23.3 Products and Services
    • 14.23.4 Financial Overview
    • 14.23.5 SWOT Analysis
    • 14.23.6 Key Developments

15. Appendix

  • 15.1 About Us
  • 15.2 List of Abbreviations

List Of Tables

  • Table 1. Europe Help Desk and Ticketing Software Market Segmentation
  • Table 2. List of Vendors
  • Table 3. Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Table 4. Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Component
  • Table 5. Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Industry Vertical
  • Table 6. Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Deployment
  • Table 7. Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Organization Size
  • Table 8. Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Country
  • Table 9. Germany: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 10. Germany: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 11. Germany: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 12. Germany: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 13. United Kingdom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 14. United Kingdom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 15. United Kingdom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 16. United Kingdom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 17. France: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 18. France: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 19. France: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 20. France: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 21. Italy: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 22. Italy: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 23. Italy: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 24. Italy: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 25. Russia: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 26. Russia: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 27. Russia: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 28. Russia: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 29. Spain: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 30. Spain: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 31. Spain: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 32. Spain: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 33. Switzerland: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 34. Switzerland: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 35. Switzerland: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 36. Switzerland: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 37. Rest of Europe: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 38. Rest of Europe: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 39. Rest of Europe: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 40. Rest of Europe: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 41. List of Abbreviations

List Of Figures

  • Figure 1. Europe Help Desk and Ticketing Software Market Segmentation - Country
  • Figure 2. PEST Analysis
  • Figure 3. Europe Help Desk and Ticketing Software Market - Key Market Dynamics
  • Figure 4. Impact Analysis of Drivers and Restraints
  • Figure 5. Europe Help Desk and Ticketing Software Market Revenue (US$ Million), 2021-2031
  • Figure 6. Europe Help Desk and Ticketing Software Market Share (%) - by Component (2023 and 2031)
  • Figure 7. Software: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 8. Services: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 9. Europe Help Desk and Ticketing Software Market Share (%) - by Industry Vertical (2023 and 2031)
  • Figure 10. Retail: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 11. Government: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 12. Manufacturing: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 13. Healthcare: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 14. Hospitality: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 15. IT and Telecom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 16. Others: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 17. Europe Help Desk and Ticketing Software Market Share (%) - by Deployment (2023 and 2031)
  • Figure 18. Cloud-Based: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 19. On-Premise: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 20. Europe Help Desk and Ticketing Software Market Share (%) - by Organization Size (2023 and 2031)
  • Figure 21. Small and Medium Enterprises: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 22. Large Enterprises: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 23. Europe Help Desk and Ticketing Software Market Breakdown, by Key Countries, 2023 and 2031 (%)
  • Figure 24. Germany: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 25. United Kingdom: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 26. France: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 27. Italy: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 28. Russia: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 29. Spain: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 30. Switzerland: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 31. Rest of Europe: Europe Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 32. Heat Map Analysis by Key Players
  • Figure 33. Company Positioning and Concentration