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2031 年北美 IT 營運和服務管理市場預測 - 區域分析 - 按類型、應用、部署、企業規模和產業
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1764865

2031 年北美 IT 營運和服務管理市場預測 - 區域分析 - 按類型、應用、部署、企業規模和產業

North America IT Operations and Service Management Market Forecast to 2031 - Regional Analysis - by Type, Application, Deployment, Enterprise Size, and Industry
出版日期: | 出版商: The Insight Partners | 英文 205 Pages | 訂單完成後即時交付

價格

2023 年北美 IT 營運與服務管理市場價值為 102.853 億美元，預計到 2031 年將達到 270.0997 億美元；預計 2023 年至 2031 年的複合年成長率為 12.8%。

遠距工作文化的日益普及推動了北美IT營運和服務管理市場的發展

近年來，尤其是在新冠疫情之後，遠距辦公已成為許多組織的新常態，以保持工作條件的靈活性。組織內的各個團隊和部門成功地在遠端和混合工作空間中協同工作。根據蓋洛普公司2022年6月的報告，約65%的全職員工已準備好進行遠距辦公。遠距辦公環境有助於員工減少出行時間，並維持工作與生活的平衡。美國國家經濟研究局(NBER)在2023年1月進行的一項研究表明，在2021-2022年期間，遠距辦公平均為員工節省了每天往返於現場工作地點的72分鐘。隨著組織適應遠距辦公文化，他們需要強大的IT基礎設施、增強的雲端服務和嚴格的網路安全措施。這種轉變需要更先進的遠端IT支援、自動化的IT營運和服務管理(ITOSM)工具以及增強的監控系統，以維護分散式團隊的平穩運作。 ITOSM 為員工提供全天候 (24/7) 增強服務請求和手動業務操作的能力，同時簡化所有組織部門的常規和繁瑣任務。此外，當 ITSM 跨多個業務領域實施時，可以增強部門間合作，並將薪資、人力資源和財務等內部服務整合到單一平台。因此，許多企業已轉向 WFH（在家工作）和 WFA（隨處辦公）員工模式，這刺激了對客戶級 IT 服務管理的需求，從而推動了 IT 營運和服務管理 (ITOSM) 市場的發展。

北美IT營運與服務管理市場概覽

北美 IT 營運和服務管理 (ITOSM) 市場分為美國、加拿大和墨西哥。就收入而言，北美在 2023 年佔據了 IT 營運和服務管理 (ITOSM) 市場佔有率的主導地位。北美是技術創新和先進技術採用成長最快的地區之一，該地區擁有良好的 IT 基礎架構。根據國際貿易管理局的數據，美國是全球最大的資訊技術 (IT) 市場，佔全球 5 兆美元市場的三分之一。在過去三年（即 2021 年、2022 年和 2023 年），該地區所有主要垂直行業都大量採用了機器學習 (ML)、人工智慧 (AI) 和區塊鏈等技術。隨著數位化在各行業的滲透率不斷提高，IT 營運和服務管理已成為企業的重要組成部分。該地區是大多數主要市場參與者的所在地，例如 IBM 公司、甲骨文、BMC 軟體公司、ServiceNow 公司和博通。此外，根據CompTIA的數據，美國有超過557,000家軟體和IT服務公司。

根據國際貿易管理局的數據，加拿大的ICT產業涵蓋超過43,200家企業。其中，許多公司從事電腦服務和軟體行業。該地區如此龐大的IT產業推動了IT營運和服務管理的需求，因為這些服務可以幫助大型企業和中小企業節省成本、提高可擴展性和提升效率。

IT營運和服務管理 (ITOSM) 市場參與者正在北美拓展業務，為區域市場成長做出貢獻。例如，2022年8月，Focus Softnet 在多倫多開設了其第24家全球辦事處，這也是其在北美的首個辦事處。新辦事處將幫助該公司擴大在北美的業務規模，並透過為當地客戶提供高品質的技術支援和諮詢服務，加強與當地客戶的聯繫。此外，NCR Atleos Corporation——致力於為金融機構、零售商和消費者拓展自助金融管道的領導者——宣布，資產規模達23億美元的黑山聯邦信用合作社 (BHFCU) 已深化與 Atleos 的合作，選擇 ATM 即服務 (ATMaaS) 和 ITM 即服務 (ITMaaS) 來轉型自助銀行業務。

北美 IT 營運與服務管理市場收入及預測（2031 年）（百萬美元）

北美IT營運與服務管理市場細分

北美 IT 營運和服務管理市場按類型、應用、部署、企業規模、產業和國家分類。

根據類型，北美IT營運和服務管理市場分為解決方案和服務。 2023年，解決方案領域在北美IT營運和服務管理市場中佔據較大佔有率。

從應用角度來看，北美IT營運和服務管理市場細分為營運和績效管理、儀表板報告和分析、配置自動化和發現以及其他領域。營運和績效管理領域在2023年佔據了北美IT營運和服務管理市場的最大佔有率。

依部署方式，北美IT營運和服務管理市場分為雲端部署和本地部署。 2023年，雲端部署佔據了北美IT營運和服務管理市場更大的佔有率。

根據企業規模，北美IT營運和服務管理市場分為大型企業和中小企業。 2023年，大型企業佔據了北美IT營運和服務管理市場更大的佔有率。

按行業分類，北美IT營運和服務管理市場細分為IT和電信、BFSI、醫療保健、製造業、政府和其他行業。 2023年，IT和電信業佔據了北美IT營運和服務管理市場的最大佔有率。

按國家/地區分類，北美IT營運和服務管理市場分為美國、加拿大和墨西哥。 2023年，美國佔據了北美IT營運和服務管理市場佔有率的主導地位。

富士通有限公司、甲骨文公司、BMC 軟體公司、Happiest Minds、ServiceNow Inc、NTT Data Corp、PROV INTERNATIONAL INC、國際商業機器公司、Ivanti、Lumen Technologies Inc、博通公司、戴爾公司、瞻博網路公司、Zoho Corp Pvt Ltd、聯想Group Limited、Rackot營運和服務管理市場中的一些領先公司。

目錄

第1章：簡介

第2章：執行摘要

  • 關鍵見解
  • 市場吸引力

第3章：研究方法

  • 二次研究
  • 初步研究
    • 假設表述：
    • 宏觀經濟因素分析：
    • 顯影基數：
    • 數據三角測量：
    • 國家級資料：

第4章：北美IT營運與服務管理市場格局

  • 概述
  • 生態系分析
    • 服務提供者
    • 監管機構
    • 最終用戶：
    • 價值鏈中的供應商列表

第5章：北美 IT 營運與服務管理市場 - 主要市場動態

  • 市場促進因素
    • 遠距辦公文化日益普及
    • BYOD 趨勢日益興起
    • IT基礎架構日益複雜
  • 市場限制
    • 初始成本和相關成本高
  • 市場機會
    • 將人工智慧融入ITOSM
  • 未來趨勢
    • 轉向基於雲端的解決方案
  • 促進因素和限制因素的影響：

第6章：IT營運與服務管理市場－北美市場分析

  • 2021-2031年北美IT營運與服務管理市場收入
  • 北美IT營運與服務管理市場預測分析

第7章：北美 IT 營運與服務管理市場分析 - 按類型

  • 解決方案
  • 服務

第 8 章：北美 IT 營運與服務管理市場分析 - 按應用

  • 營運與績效管理
  • 儀表板報告和分析
  • 配置自動化和發現
  • 其他

第9章：北美 IT 營運與服務管理市場分析 - 按部署

  • 雲
  • 本地

第 10 章：北美 IT 營運與服務管理市場分析 - 按企業規模

  • 大型企業
  • 中小企業

第 11 章：北美 IT 營運與服務管理市場分析 - 按產業

  • 資訊科技和電信
  • 金融服務業
  • 衛生保健
  • 製造業
  • 政府
  • 其他

第 12 章：北美 IT 營運與服務管理市場 - 國家分析

    • 北美洲
      • 美國
      • 加拿大
      • 墨西哥

第 13 章：競爭格局

  • 關鍵參與者的熱圖分析
  • 公司定位與集中度
  • 公司股票分析

第 14 章：產業格局

  • 概述
  • 市場計劃
  • 合併與收購
  • 產品開發

第15章：公司簡介

  • Fujitsu Ltd
  • Oracle Corp
  • BMC Software, Inc.
  • Happiest Minds
  • ServiceNow Inc
  • NTT Data Corp
  • PROV INTERNATIONAL INC.
  • International Business Machines Corp
  • Ivanti
  • Lumen Technologies Inc
  • Broadcom Inc
  • DELL, INC.
  • Juniper Networks Inc
  • Zoho Corp Pvt Ltd
  • Lenovo Group Ltd
  • Rackspace Technology Inc
  • Telefonaktiebolaget LM Ericsson
  • Open Text Corp

第 16 章：附錄

Product Code: BMIRE00031465

The North America IT operations and service management market was valued at US$ 10,285.30 million in 2023 and is expected to reach US$ 27,009.97 million by 2031; it is estimated to register a CAGR of 12.8% from 2023 to 2031.

Growing Adoption of Remote Work Culture Fuels North America IT Operations and Service Management Market

Remote work has become the new normal for many organizations in recent years, especially after the COVID-19 pandemic, to maintain flexibility in working conditions. Various teams and departments in an organization successfully manage to work together in remote and hybrid workspaces. According to Gallup, Inc. report of June 2022, ~65% of full-time employees are ready to work remotely. Working in a remote environment helps employees reduce traveling time as well as maintain a work-life balance. A study conducted by the National Bureau of Economic Research in January 2023 showed that remote work saved an average of 72 minutes spent by employees on their daily travel to and from their on-site jobs during 2021-2022. As organizations adapt to remote work culture, they need robust IT infrastructure, enhanced cloud services, and strict cybersecurity measures. This shift necessitates more advanced remote IT support, automated IT operations and service management (ITOSM) tools, and enhanced monitoring systems to maintain smooth operations across distributed teams. ITOSM provides employees the capabilities to enhance service requests and manual business operations 24/7 while streamlining regular and often mundane tasks for all organizational departments. Furthermore, ITSM, when implemented across multiple business domains, can enhance interdepartmental cooperation and can integrate internal services such as payroll, HR, and finance into a single platform. Thus, many businesses have shifted to WFH (Work from Home) and WFA (Work from Anywhere) workforce models, boosting the demand for customer-grade IT service management, which drives the IT operations and service management (ITOSM) market.

North America IT Operations and Service Management Market Overview

The North America IT operations and service management (ITOSM) market is segmented into the US, Canada, and Mexico. In terms of revenue, North America dominated the IT operations and service management (ITOSM) market share in 2023. North America is one of the fastest-growing regions in terms of technological innovations and adoption of advanced technologies, and the region has a good IT infrastructure. Per the International Trade Administration, the US is the world's largest information technology (IT) market, accounting for one-third of the US$ 5 trillion global market. The region has witnessed massive adoption of technologies such as machine learning (ML), artificial intelligence (AI), and blockchain in the past three years i.e. 2021, 2022, and 2023 across all the major industry verticals. With the rising penetration of digitization in various industries, IT operations and service management have become a vital component of businesses. The region is home to a majority of key market players such as IBM Corporation; Oracle; BMC Software, Inc.; ServiceNow Inc; and Broadcom. In addition, according to CompTIA, there are over 557,000 software and IT service companies in the US.

As per the International Trade Administration, the ICT industry in Canada comprises more than 43,200 businesses. Of these, many companies operate in the computer services and software sectors. Having such a big IT industry in the region is fueling the need for IT operations and service management, as these services help large enterprises and SMEs in cost-saving, improving scalability, and increasing efficiency.

The IT operations and service management (ITOSM) market players are expanding their businesses in North America, contributing to the regional market growth. For instance, in August 2022, Focus Softnet opened its twenty-fourth global office in Toronto, which is also its first office in North America. This new office will help the company scale up its operations in North America and strengthen ties with local customers by offering them high-quality technical support and consulting services. In addition, NCR Atleos Corporation-a leader in expanding self-service financial access for financial institutions, retailers, and consumers-announced that Black Hills Federal Credit Union (BHFCU), a US$ 2.3 billion asset, has deepened its partnership with Atleos, selecting ATM as a Service (ATMaaS) and ITM as a Service (ITMaaS) to transform self-service banking.

North America IT Operations and Service Management Market Revenue and Forecast to 2031 (US$ Million)

North America IT Operations and Service Management Market Segmentation

The North America IT operations and service management market is categorized into type, application, deployment, enterprise size, industry, and country.

Based on type, the North America IT operations and service management market is bifurcated into solution and services. The solution segment held a larger North America IT operations and service management market share in 2023.

In terms of application, the North America IT operations and service management market is segmented into operation and performance management, dashboard reporting and analytics, configuration automation and discovery and others. The operation and performance management segment held the largest North America IT operations and service management market share in 2023.

By deployment, the North America IT operations and service management market is divided into cloud and on premises. The cloud segment held a larger North America IT operations and service management market share in 2023.

Based on enterprise size, the North America IT operations and service management market is bifurcated into large enterprises and SMEs. The large enterprises segment held a larger North America IT operations and service management market share in 2023.

By industry, the North America IT operations and service management market is segmented into IT & telecom, BFSI, healthcare, manufacturing, government and others. The IT and telecom segment held the largest North America IT operations and service management market share in 2023.

By country, the North America IT operations and service management market is segmented into the US, Canada, and Mexico. The US dominated the North America IT operations and service management market share in 2023.

Fujitsu Ltd; Oracle Corp; BMC Software, Inc.; Happiest Minds; ServiceNow Inc; NTT Data Corp; PROV INTERNATIONAL INC.; International Business Machines Corp; Ivanti; Lumen Technologies Inc; Broadcom Inc; DELL, INC; Juniper Networks Inc; Zoho Corp Pvt Ltd; Lenovo Group Ltd; Rackspace Technology Inc; Telefonaktiebolaget LM Ericsson; and Open Text Corp. are some of the leading companies operating in the North America IT operations and service management market.

Table Of Contents

1. Introduction

  • 1.1 The Insight Partners Research Report Guidance
  • 1.2 Market Segmentation

2. Executive Summary

  • 2.1 Key Insights
  • 2.2 Market Attractiveness

3. Research Methodology

  • 3.1 Secondary Research
  • 3.2 Primary Research
    • 3.2.1 Hypothesis formulation:
    • 3.2.2 Macro-economic factor analysis:
    • 3.2.3 Developing base number:
    • 3.2.4 Data Triangulation:
    • 3.2.5 Country level data:

4. North America IT Operations and Service Management Market Landscape

  • 4.1 Overview
  • 4.2 Ecosystem Analysis
    • 4.2.1 Service Providers
    • 4.2.2 Regulatory Bodies
    • 4.2.3 End Users:
    • 4.2.4 List of Vendors in the Value Chain

5. North America IT Operations and Service Management Market - Key Market Dynamics

  • 5.1 Market Drivers
    • 5.1.1 Growing Adoption of Remote Work Culture
    • 5.1.2 Rising BYOD Trend
    • 5.1.3 Increasing Complexity of IT Infrastructure
  • 5.2 Market Restraints
    • 5.2.1 High Initial and Associated Cost
  • 5.3 Market Opportunities
    • 5.3.1 Incorporation of AI in ITOSM
  • 5.4 Future Trends
    • 5.4.1 Shift Toward Cloud-Based Solutions
  • 5.5 Impact of Drivers and Restraints:

6. IT Operations and Service Management Market - North America Market Analysis

  • 6.1 North America IT Operations and Service Management Market Revenue (US$ Million), 2021-2031
  • 6.2 North America IT Operations and Service Management Market Forecast Analysis

7. North America IT Operations and Service Management Market Analysis - by Type

  • 7.1 Solution
    • 7.1.1 Overview
    • 7.1.2 Solution: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 7.2 Services
    • 7.2.1 Overview
    • 7.2.2 Services: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

8. North America IT Operations and Service Management Market Analysis - by Application

  • 8.1 Operation and Performance Management
    • 8.1.1 Overview
    • 8.1.2 Operation and Performance Management: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.2 Dashboard Reporting and Analytics
    • 8.2.1 Overview
    • 8.2.2 Dashboard Reporting and Analytics: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.3 Configuration Automation and Discovery
    • 8.3.1 Overview
    • 8.3.2 Configuration Automation and Discovery: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 8.4 Others
    • 8.4.1 Overview
    • 8.4.2 Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

9. North America IT Operations and Service Management Market Analysis - by Deployment

  • 9.1 Cloud
    • 9.1.1 Overview
    • 9.1.2 Cloud: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 9.2 On Premises
    • 9.2.1 Overview
    • 9.2.2 On Premises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

10. North America IT Operations and Service Management Market Analysis - by Enterprise Size

  • 10.1 Large Enterprises
    • 10.1.1 Overview
    • 10.1.2 Large Enterprises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 10.2 SMEs
    • 10.2.1 Overview
    • 10.2.2 SMEs: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

11. North America IT Operations and Service Management Market Analysis - by Industry

  • 11.1 IT and Telecom
    • 11.1.1 Overview
    • 11.1.2 IT and Telecom: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.2 BFSI
    • 11.2.1 Overview
    • 11.2.2 BFSI: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.3 Healthcare
    • 11.3.1 Overview
    • 11.3.2 Healthcare: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.4 Manufacturing
    • 11.4.1 Overview
    • 11.4.2 Manufacturing: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.5 Government
    • 11.5.1 Overview
    • 11.5.2 Government: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • 11.6 Others
    • 11.6.1 Overview
    • 11.6.2 Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)

12. North America IT Operations and Service Management Market - Country Analysis

  • 12.1 Overview
    • 12.1.1 North America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
      • 12.1.1.1 North America: IT Operations and Service Management Market - Revenue and Forecast Analysis - by Country
      • 12.1.1.2 United States: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
        • 12.1.1.2.1 United States: IT Operations and Service Management Market Breakdown, by Type
        • 12.1.1.2.2 United States: IT Operations and Service Management Market Breakdown, by Application
        • 12.1.1.2.3 United States: IT Operations and Service Management Market Breakdown, by Deployment
        • 12.1.1.2.4 United States: IT Operations and Service Management Market Breakdown, by Enterprise Size
        • 12.1.1.2.5 United States: IT Operations and Service Management Market Breakdown, by Industry
      • 12.1.1.3 Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
        • 12.1.1.3.1 Canada: IT Operations and Service Management Market Breakdown, by Type
        • 12.1.1.3.2 Canada: IT Operations and Service Management Market Breakdown, by Application
        • 12.1.1.3.3 Canada: IT Operations and Service Management Market Breakdown, by Deployment
        • 12.1.1.3.4 Canada: IT Operations and Service Management Market Breakdown, by Enterprise Size
        • 12.1.1.3.5 Canada: IT Operations and Service Management Market Breakdown, by Industry
      • 12.1.1.4 Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
        • 12.1.1.4.1 Mexico: IT Operations and Service Management Market Breakdown, by Type
        • 12.1.1.4.2 Mexico: IT Operations and Service Management Market Breakdown, by Application
        • 12.1.1.4.3 Mexico: IT Operations and Service Management Market Breakdown, by Deployment
        • 12.1.1.4.4 Mexico: IT Operations and Service Management Market Breakdown, by Enterprise Size
        • 12.1.1.4.5 Mexico: IT Operations and Service Management Market Breakdown, by Industry

13. Competitive Landscape

  • 13.1 Heat Map Analysis by Key Players
  • 13.2 Company Positioning & Concentration
  • 13.3 Company Share Analysis

14. Industry Landscape

  • 14.1 Overview
  • 14.2 Market Initiative
  • 14.3 Merger and Acquisition
  • 14.4 Product Development

15. Company Profiles

  • 15.1 Fujitsu Ltd
    • 15.1.1 Key Facts
    • 15.1.2 Business Description
    • 15.1.3 Products and Services
    • 15.1.4 Financial Overview
    • 15.1.5 SWOT Analysis
    • 15.1.6 Key Developments
  • 15.2 Oracle Corp
    • 15.2.1 Key Facts
    • 15.2.2 Business Description
    • 15.2.3 Products and Services
    • 15.2.4 Financial Overview
    • 15.2.5 SWOT Analysis
    • 15.2.6 Key Developments
  • 15.3 BMC Software, Inc.
    • 15.3.1 Key Facts
    • 15.3.2 Business Description
    • 15.3.3 Products and Services
    • 15.3.4 Financial Overview
    • 15.3.5 SWOT Analysis
    • 15.3.6 Key Developments
  • 15.4 Happiest Minds
    • 15.4.1 Key Facts
    • 15.4.2 Business Description
    • 15.4.3 Products and Services
    • 15.4.4 Financial Overview
    • 15.4.5 SWOT Analysis
    • 15.4.6 Key Developments
  • 15.5 ServiceNow Inc
    • 15.5.1 Key Facts
    • 15.5.2 Business Description
    • 15.5.3 Products and Services
    • 15.5.4 Financial Overview
    • 15.5.5 SWOT Analysis
    • 15.5.6 Key Developments
  • 15.6 NTT Data Corp
    • 15.6.1 Key Facts
    • 15.6.2 Business Description
    • 15.6.3 Products and Services
    • 15.6.4 Financial Overview
    • 15.6.5 SWOT Analysis
    • 15.6.6 Key Developments
  • 15.7 PROV INTERNATIONAL INC.
    • 15.7.1 Key Facts
    • 15.7.2 Business Description
    • 15.7.3 Products and Services
    • 15.7.4 Financial Overview
    • 15.7.5 SWOT Analysis
    • 15.7.6 Key Developments
  • 15.8 International Business Machines Corp
    • 15.8.1 Key Facts
    • 15.8.2 Business Description
    • 15.8.3 Products and Services
    • 15.8.4 Financial Overview
    • 15.8.5 SWOT Analysis
    • 15.8.6 Key Developments
  • 15.9 Ivanti
    • 15.9.1 Key Facts
    • 15.9.2 Business Description
    • 15.9.3 Products and Services
    • 15.9.4 Financial Overview
    • 15.9.5 SWOT Analysis
    • 15.9.6 Key Developments
  • 15.10 Lumen Technologies Inc
    • 15.10.1 Key Facts
    • 15.10.2 Business Description
    • 15.10.3 Products and Services
    • 15.10.4 Financial Overview
    • 15.10.5 SWOT Analysis
    • 15.10.6 Key Developments
  • 15.11 Broadcom Inc
    • 15.11.1 Key Facts
    • 15.11.2 Business Description
    • 15.11.3 Products and Services
    • 15.11.4 Financial Overview
    • 15.11.5 SWOT Analysis
    • 15.11.6 Key Developments
  • 15.12 DELL, INC.
    • 15.12.1 Key Facts
    • 15.12.2 Business Description
    • 15.12.3 Products and Services
    • 15.12.4 Financial Overview
    • 15.12.5 SWOT Analysis
    • 15.12.6 Key Developments
  • 15.13 Juniper Networks Inc
    • 15.13.1 Key Facts
    • 15.13.2 Business Description
    • 15.13.3 Products and Services
    • 15.13.4 Financial Overview
    • 15.13.5 SWOT Analysis
    • 15.13.6 Key Developments
  • 15.14 Zoho Corp Pvt Ltd
    • 15.14.1 Key Facts
    • 15.14.2 Business Description
    • 15.14.3 Products and Services
    • 15.14.4 Financial Overview
    • 15.14.5 SWOT Analysis
    • 15.14.6 Key Developments
  • 15.15 Lenovo Group Ltd
    • 15.15.1 Key Facts
    • 15.15.2 Business Description
    • 15.15.3 Products and Services
    • 15.15.4 Financial Overview
    • 15.15.5 SWOT Analysis
    • 15.15.6 Key Developments
  • 15.16 Rackspace Technology Inc
    • 15.16.1 Key Facts
    • 15.16.2 Business Description
    • 15.16.3 Products and Services
    • 15.16.4 Financial Overview
    • 15.16.5 SWOT Analysis
    • 15.16.6 Key Developments
  • 15.17 Telefonaktiebolaget LM Ericsson
    • 15.17.1 Key Facts
    • 15.17.2 Business Description
    • 15.17.3 Products and Services
    • 15.17.4 Financial Overview
    • 15.17.5 SWOT Analysis
    • 15.17.6 Key Developments
  • 15.18 Open Text Corp
    • 15.18.1 Key Facts
    • 15.18.2 Business Description
    • 15.18.3 Products and Services
    • 15.18.4 Financial Overview
    • 15.18.5 SWOT Analysis
    • 15.18.6 Key Developments

16. Appendix

  • 16.1 Word Index
  • 16.2 About The Insight Partners

List Of Tables

  • Table 1. North America IT Operations and Service Management Market Segmentation
  • Table 2. List of Vendors
  • Table 3. North America IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Table 4. North America IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Type
  • Table 5. North America IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Application
  • Table 6. North America IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Deployment
  • Table 7. IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Enterprise Size
  • Table 8. North America IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million) - by Industry
  • Table 9. North America: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Country
  • Table 10. United States: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
  • Table 11. United States: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
  • Table 12. United States: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 13. United States: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 14. United States: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
  • Table 15. Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
  • Table 16. Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
  • Table 17. Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 18. Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 19. Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
  • Table 20. Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Type
  • Table 21. Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Application
  • Table 22. Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Deployment
  • Table 23. Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Enterprise Size
  • Table 24. Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million) - by Industry
  • Table 25. Company Positioning & Concentration
  • Table 26. List of Abbreviation

List Of Figures

  • Figure 1. North America IT Operations and Service Management Market Segmentation, by Country
  • Figure 2. Ecosystem: North America IT Operations and Service Management (ITOSM) Market
  • Figure 3. North America IT Operations and Service Management Market - Key Market Dynamics
  • Figure 4. Impact Analysis of Drivers and Restraints
  • Figure 5. North America IT Operations and Service Management Market Revenue (US$ Million), 2021-2031
  • Figure 6. North America IT Operations and Service Management Market Share (%) - by Type (2023 and 2031)
  • Figure 7. Solution: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 8. Services: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 9. North America IT Operations and Service Management Market Share (%) - by Application (2023 and 2031)
  • Figure 10. Operation and Performance Management: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 11. Dashboard Reporting and Analytics: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 12. Configuration Automation and Discovery: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 13. Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 14. North America IT Operations and Service Management Market Share (%) - by Deployment (2023 and 2031)
  • Figure 15. Cloud: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 16. On Premises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 17. North America IT Operations and Service Management Market Share (%) - by Enterprise Size (2023 and 2031)
  • Figure 18. Large Enterprises: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 19. SMEs: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 20. North America IT Operations and Service Management Market Share (%) - by Industry (2023 and 2031)
  • Figure 21. IT and Telecom: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 22. BFSI: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 23. Healthcare: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 24. Manufacturing: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 25. Government: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 26. Others: IT Operations and Service Management Market - Revenue and Forecast to 2031 (US$ Million)
  • Figure 27. North America: IT Operations and Service Management Market Revenue, by Key Countries, 2023 (US$ Mn)
  • Figure 28. North America: IT Operations and Service Management Market Breakdown, by Key Countries, 2023 and 2031 (%)
  • Figure 29. United States: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 30. Canada: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 31. Mexico: IT Operations and Service Management Market - Revenue and Forecast to 2031(US$ Million)
  • Figure 32. Heat Map Analysis by Key Players
  • Figure 33. Company Share Analysis, Global, 2023