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市場調查報告書
商品編碼
2058718
數位 OSS/BSS 市場預測至 2034 年—按組件、部署模式、雲端類型、組織規模、應用程式、最終用戶和地區分類的全球分析Digital OSS-BSS Market Forecasts to 2034 - Global Analysis By Component (Solutions and Services), Deployment Mode, Cloud Type, Organization Size, Application, End User and By Geography |
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根據 Stratistics MRC 的數據,預計到 2026 年,全球數位 OSS-BSS 市場規模將達到 226 億美元,並在預測期內以 18.2% 的複合年成長率成長,到 2034 年將達到 864 億美元。
數營運支援系統和業務支援系統指的是整合軟體平台,這些平台使電信服務供應商和數位通訊業者能夠在數位轉型後的營運環境中管理、獲利並持續發展其網路基礎設施、服務目錄、客戶關係和收入保障流程。營運支援系統包括網路配置平台,可自動執行網路庫存管理、服務配置編配、網路效能監控、故障管理和電信網路生命週期管理。業務支撐系統包括客戶關係管理、訂閱收費和收入管理、產品目錄、訂單管理、合作夥伴生態系統管理以及分析平台,這些平台可實現電信服務供應商在 5G、光纖、雲端和整合服務交付環境中的商業和財務運營數位化。
5G網路貨幣化與管理數位服務的複雜性
5G網路的部署創造了全新的服務貨幣化機遇,例如網路切片、基於邊緣運算的服務交付以及超低延遲應用。然而,這需要先進的數位化OSS/BSS功能,而傳統的語音和寬頻服務管理通訊管理系統無法勝任。為了在B2B 5G企業服務市場中保持競爭力,通訊服務供應商需要一個由人工智慧驅動的OSS編配和BSS貨幣化平台,該平台能夠大規模管理服務的複雜性,提供客製化的網路付費使用制的定價模式。雲端原生OSS/BSS轉型能夠實現快速的服務創新和合作夥伴生態系統的整合,這正逐漸成為一項競爭優勢,並將決定哪些營運商能夠成功地實現其5G網路投資的貨幣化。
傳統OSS-BSS系統的複雜性與轉型風險
通訊業者管理著數十年來建構的開源軟體(OSS/BSS)系統組合,這些系統包含深度嵌入的業務邏輯、廣泛的客製化以及複雜的整合依賴關係,因此在數位化OSS/BSS轉型專案中面臨著巨大的技術和財務風險。由於收費、配置和網路管理功能對其營運至關重要,他們對轉型過程中可能出現的營運中斷接受度極低。這導致需要進行複雜的平行營運和大量的回歸測試,從而顯著延長了專案週期並增加了成本。通訊業者對業務流程變更和由此產生的系統替換的組織阻力,以及對供應商依賴和雲端原生OSS/BSS平台鎖定的擔憂,都給專案管治帶來了挑戰,並延緩了數位化轉型進程。
雲端通訊和SaaS供應商領域的擴張
雲端通訊平台、虛擬網路營運商和基於SaaS的通訊服務供應商的快速成長,使得雲端原生OSS/BSS功能亟待開發,同時無需承擔現有通訊業者面臨的舊有系統負擔,這為現代數位OSS/BSS平台拓展了目標市場。雲端原生OSS/BSS平台採用API優先、基於微服務的架構,能夠快速整合合作夥伴生態系統,支援靈活的獲利模式,並實現持續的功能部署,這與正在拓展市場佔有率、超越傳統通訊業者的數位原生通訊服務供應商的營運模式相契合。此外,5G專網營運商和中立主機基礎設施供應商等新興參與者也為數位OSS/BSS的普及應用提供了更多機會。
超大規模資料中心業者通訊平台之間的競爭
亞馬遜雲端服務 (AWS)、Google雲端和微軟 Azure 正在開發全面的通訊業者級網路管理、收費和客戶體驗功能,直接與傳統的 OSS/BSS 供應商展開競爭,從而對專業的 OSS/BSS 供應商構成競爭壓力。採用超大規模資料中心業者雲端基礎架構進行網路功能虛擬化 (NFV) 的通訊服務供應商正面臨越來越大的商業性壓力,需要將 OSS/BSS 管理整合到超大規模資料中心業者雲端平台的生態系統中。這威脅到那些無法與超大規模資料中心業者在雲端中心企業客戶中的整合優勢和定價優勢競爭的獨立 OSS/BSS 供應商的市場地位。
疫情期間,遠距辦公和數位娛樂的激增導致通訊網路容量需求激增,傳統OSS配置和監控系統不堪重負,非數位化OSS-BSS架構在極端流量條件下的運作限制也暴露無遺。疫情加速了企業雲端遷移,催生了新的數位化服務交付需求,並推動通訊業者加強對數位化BSS貨幣化和服務目錄管理平台的投資。疫情後,5G網路的部署和企業數位化業務收益計畫的推進,進一步推動了OSS-BSS轉型方面的強勁投資。
在預測期內,服務業預計將佔據最大佔有率。
預計在預測期內,服務板塊將佔據最大的市場佔有率,這主要得益於全球通訊業者數位化OSS/BSS轉型專案所帶來的大規模系統整合、遷移、客製化、託管服務和營運支援等收入。通訊業者系統環境的複雜性和業務流程的相互依存性,使得廣泛的專業服務必不可少,從而催生了多年期業務收益項目,其價值在整個OSS/BSS客戶轉型生命週期中顯著高於軟體授權的價值。
預計在預測期內,雲端運算領域將呈現最高的複合年成長率。
在預測期內,雲端領域預計將呈現最高的成長率。這主要歸功於通訊業者積極推動雲端原生OSS/BSS轉型計劃,以基於微服務的容器容器化平台取代傳統的本地部署系統,從而實現5G服務的編配、敏捷性和基於DevOps的營運模式部署。雲端原生OSS/BSS平台具備持續部署能力、可根據需求靈活擴展以應對營運工作負載,並降低基礎設施資本支出,因此正加速普及,尤其是在中型和數位化原生通訊業者中,這些營運商希望趕上由超大規模資料中心業者雲端服務商支援的競爭對手電信平台的敏捷數位服務交付能力。
在預測期內,北美預計將佔據最大的市場佔有率,這得益於其最先進的5G網路商業化、對企業數位服務貨幣化的頂級投資,以及領先的OSS/BSS平台供應商的集中。美國電信業積極推動的5G網路切片商業化計畫以及企業專用網路的部署,正在創造全球最有價值的數位化OSS/BSS轉型需求。
在預測期內,亞太地區預計將呈現最高的複合年成長率,這主要得益於中國、韓國和日本擁有全球最大的5G用戶群,以及亞洲新興市場對電信基礎設施的大規模數位化投資。亞太地區的通訊業者正在部署5G企業服務、物聯網連接平台和雲端通訊服務,因此需要數位化OSS/BSS轉型能力,這推動了該地區市場在全球最快的成長。
According to Stratistics MRC, the Global Digital OSS-BSS Market is accounted for $22.6 billion in 2026 and is expected to reach $86.4 billion by 2034 growing at a CAGR of 18.2% during the forecast period. Digital operations support systems and business support systems refer to the integrated software platforms enabling telecommunications service providers and digital communications operators to manage, monetize, and continuously evolve their network infrastructure, service catalog, customer relationships, and revenue assurance processes in a digitally transformed operational environment. Operations support systems encompass network inventory management, service provisioning orchestration, network performance monitoring, fault management, and network configuration platforms that automate telecom network lifecycle management. Business support systems include customer relationship management, subscription billing and revenue management, product catalog, order management, partner ecosystem management, and analytics platforms that digitize the commercial and financial operations of communications service providers across 5G, fiber, cloud, and converged service delivery environments.
5G network monetization and digital service complexity management
5G network deployment, creating fundamentally new service monetization opportunities, including network slicing, edge computing service delivery, and ultra-low-latency application enablement, requires sophisticated digital OSS-BSS capabilities that legacy telecommunications management systems designed for voice and broadband service management cannot support. Communications service providers competing in B2B 5G enterprise service markets offering customized network slice guarantees, dynamic QoS management, and consumption-based billing require AI-powered OSS orchestration and BSS monetization platforms capable of managing service complexity at scale. Cloud-native OSS-BSS transformation enabling rapid service innovation and partner ecosystem integration is becoming a competitive differentiator, determining which operators can successfully monetize 5G network investments.
Legacy OSS-BSS system complexity and transformation risk
Telecommunications operators managing decades-old OSS-BSS system portfolios with deeply embedded business logic, extensive customization, and complex integration dependencies face substantial technical and financial risks in digital OSS-BSS transformation programs. The business-critical nature of billing, provisioning, and network management functions creates extremely low tolerance for transformation-related operational disruption, requiring complex parallel running periods and extensive regression testing that dramatically extend program timelines and costs. Telecommunications operator organizational resistance to business process change, accompanying system replacement, and vendor dependency concerns around cloud-native OSS-BSS platform lock-in create program governance challenges that delay digital transformation initiatives.
Cloud communications and SaaS operator segment expansion
Rapid growth of cloud communications platforms, virtual network operators, and SaaS-based communication service providers requiring cloud-native OSS-BSS capabilities without the legacy system burden of incumbent telecommunications operators represents an expanding addressable market segment for modern digital OSS-BSS platforms. The API-first, microservices-based architecture of cloud-native OSS-BSS platforms, enabling rapid partner ecosystem integration, flexible monetization model support, and continuous feature deployment, aligns with the operational model of digital-native communications providers who are capturing growing market share from traditional telecommunications operators. New entrant 5G private network operators and neutral host infrastructure providers represent additional greenfield digital OSS-BSS deployment opportunities.
Hyperscaler cloud provider communications platform competition
Amazon Web Services, Google Cloud, and Microsoft Azure are developing comprehensive cloud communications and network management platforms that compete directly with traditional OSS-BSS vendors by offering telco-grade network management, billing, and customer experience capabilities within established cloud customer relationships create competitive pressure on specialist OSS-BSS providers. Communications service providers adopting hyperscaler cloud infrastructure for network functions virtualization face increasing commercial pressure to consolidate OSS-BSS management within hyperscaler platform ecosystems, threatening the market position of independent OSS-BSS vendors unable to match hyperscaler integration advantages and pricing leverage in cloud-committed enterprise accounts.
The pandemic created massive telecommunications network capacity demand from remote work and a surge in digital entertainment that overwhelmed legacy OSS provisioning and monitoring systems, demonstrating the operational limitations of non-digital OSS-BSS architectures under extreme traffic conditions. Pandemic-accelerated enterprise cloud migration, creating new digital service delivery requirements, drove telecommunications operator investment in digital BSS monetization and service catalog management platforms. Post-pandemic, 5G network deployment and enterprise digital service monetization programs are sustaining strong OSS-BSS transformation investment.
The services segment is expected to be the largest during the forecast period
The services segment is expected to account for the largest market share during the forecast period, due to the substantial system integration, migration, customization, managed services, and operational support revenue generated by digital OSS-BSS transformation programs across global telecommunications operators. The complexity of telecommunications operator system environments and business process dependencies creates extensive professional services engagement requirements that generate multi-year service revenue programs substantially exceeding software licensing value across the OSS-BSS customer transformation lifecycle.
The cloud segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the cloud segment is predicted to witness the highest growth rate, driven by telecommunications operators' cloud-native OSS-BSS transformation programs replacing legacy on-premises systems with microservices-based, containerized platforms enabling 5G service orchestration, agility and DevOps-based operational model adoption. Cloud-native OSS-BSS platforms providing continuous deployment capability, elastic scaling for demand-variable operational workloads, and reduced infrastructure capital expenditure requirements are accelerating operator adoption, particularly among mid-tier and digital-native operators seeking to match agile digital service delivery capabilities of hyperscaler-backed competitor communications platforms.
During the forecast period, the North America region is expected to hold the largest market share, due to the most advanced 5G network commercialization, the highest enterprise digital service monetization investment, and the concentration of leading OSS-BSS platform vendors. The United States telecommunications sector's aggressive 5G network slicing commercialization programs and enterprise private network deployments are creating the highest-value digital OSS-BSS transformation requirements globally.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR, due to the world's largest 5G subscriber base in China, South Korea, and Japan, combined with massive telecommunications infrastructure digitalization investment across emerging Asian markets. Asia Pacific telecom operators deploying 5G enterprise services, IoT connectivity platforms, and cloud communication offerings require digital OSS-BSS transformation capabilities that are driving the fastest regional market growth globally.
Key players in the market
Some of the key players in Digital OSS-BSS Market include Amdocs Limited, Oracle Corporation, Huawei Technologies Co. Ltd., Ericsson AB, Nokia Corporation, Netcracker Technology Corporation, CSG Systems International Inc., Comarch SA, Infosys Limited, Cisco Systems Inc., Hewlett Packard Enterprise Company, IBM Corporation, Accenture PLC, Capgemini SE, Tata Consultancy Services Limited, Tech Mahindra Limited, and Aria Systems Inc..
In April 2026, Amdocs Limited launched a cloud-native 5G monetization BSS platform with AI-powered dynamic network slice pricing and real-time consumption-based billing for enterprise private network and B2B 5G service commercialization.
In March 2026, Ericsson AB introduced an autonomous network OSS platform integrating AI-driven network optimization, self-healing operations, and zero-touch provisioning for 5G standalone network slice lifecycle management.
In February 2026, Nokia Corporation released a cloud-native OSS platform with digital twin-based network planning and predictive performance management, enabling telecommunications operators to accelerate 5G service deployment timelines.
Note: Tables for North America, Europe, APAC, South America, and Rest of the World (RoW) Regions are also represented in the same manner as above.