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市場調查報告書
商品編碼
1904668
城市共用服務市場預測至2032年:按服務、經營模式、組織規模、技術、最終用戶和地區分類的全球分析Urban Shared Services Market Forecasts to 2032 - Global Analysis By Service (Shared Mobility, Shared Workspaces & Co-Living, Shared Utilities & Infrastructure and Other Services), Business Model, Organization Size, Technology, End User and By Geography |
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根據 Stratistics MRC 的一項研究,預計到 2025 年,全球城市共用服務市場價值將達到 6,009.7 億美元,到 2032 年將達到 2,4175 億美元,預測期內複合年成長率為 22%。
城市共用服務是指集中式或共同管理的各項服務,旨在最佳化資源、基礎設施和運營,從而支援都會區內的多個使用者、組織和社區。這些服務使城市能夠更有效率、更經濟地提供關鍵功能,例如交通出行、能源管理、廢棄物收集、供水、數位平台、公共和政府支援。透過在公共機構、私人企業和市民之間共用資產、數據和服務平台,城市共用服務可以減少重複建造、降低營運成本並提高服務可近性。它們通常依賴於數位技術、智慧城市平台和公私合營,從而支持永續城市發展並提升生活品質。
快速的都市化和人口密度增加
城市正日益採用共用基礎設施模式,以最佳化資源配置並降低成本。對共用公共產業、交通和住宅解決方案的需求不斷成長,推動了大都會圈共享模式的普及。政府和市政當局正投資建造智慧城市生態系統,以緩解交通堵塞並實現永續性。私人企業正與公共機構合作,加速共用服務的部署。快速的都市化和不斷成長的人口密度正在推動城市共用服務市場的擴張。
資料隱私和安全問題
資料隱私和安全問題仍然是城市共用服務平台發展的主要限制。互聯系統會產生大量敏感數據,這些數據必須安全管理。資料外洩和未授權存取會破壞人們對共用系統的信任。企業必須在加密、監控和合規系統方面投入大量資金以降低風險。小規模的市政當局往往因為資源有限而難以實施強力的安全措施。資料隱私和安全問題阻礙了人們對城市共用服務的信任,並減緩了其普及速度。
實現服務整合的數位化平台
整合使市民能夠透過單一介面存取多種服務,包括公用事業收費、交通和住宅。平台利用物聯網和分析技術實現服務個人化並提高效率。與數位支付和即時監控的整合將推動其在大都市地區的普及。小型企業和本地營運商將受益於聚合模式帶來的更高的可見度和可擴展性。支援服務整合的數位平台正在為市場創造巨大的成長機會。
與私人服務提供者的激烈競爭
來自私人服務供應商的激烈競爭正在減緩城市共用服務的普及。大型公司提供標準化的品質、品牌知名度和全國覆蓋範圍,對市政平台構成挑戰。競爭性定價和配套服務擠壓了小規模業者的利潤空間。消費者往往更傾向於選擇信譽良好的私人服務提供者,因為它們可靠且穩定。地方政府在競爭激烈的市場中難以實現服務差異化。來自私人服務供應商的激烈競爭正在抑制市場盈利,並威脅到永續成長。
新冠疫情加速了對城市共用服務的需求,城市韌性和數位生態系統成為優先事項。一方面,預算限制延緩了一些大規模應用;另一方面,對共用公用設施、醫療整合和數位平台的需求激增推動了其應用。在封鎖期間,市政當局利用互聯系統管理公共和基本服務。疫情也凸顯了數位生態系統在確保城市功能連續性的重要性。總而言之,新冠疫情提高了人們對城市共用服務作為實現永續城市策略基礎的認知。
預計在預測期內,共用公用設施基礎設施領域將佔據最大的市場佔有率。
在預測期內,共用公用設施基礎設施領域預計將佔據最大的市場佔有率,這主要得益於都市區對資源最佳化、永續性和成本效益的需求。共用公用設施能夠最佳化能源、水和廢棄物管理系統。企業正在利用這些系統來提升永續性並滿足監管要求。全球城市人口的成長正在推動對可擴展共用基礎設施的需求。與物聯網和雲端平台的整合進一步促進了其應用。
預計在預測期內,雲端運算和邊緣運算領域將呈現最高的複合年成長率。
由於對即時分析、自動化和個人化城市服務的需求不斷成長,預計雲端運算和邊緣運算領域在預測期內將實現最高成長率。雲端運算和邊緣運算使智慧區域能夠最佳化交通、能源和醫療保健系統。企業正在利用雲端洞察來提升公民參與度和營運效率。市政當局正在加速採用邊緣運算平台,以增強韌性和永續性。對數位化優先策略的日益依賴正在推動該領域的需求。隨著雲端運算和邊緣運算的日益普及,城市共用服務正在推動市場成長。
由於先進的數位基礎設施、健全的法規結構以及對共用服務計劃的早期投資,預計北美地區將在預測期內佔據最大的市場佔有率。主要技術提供者的存在和成熟的生態系統為大規模應用提供了支援。強調永續性和創新的法規正在推動共用服務平台的普及。
預計亞太地區在預測期內將實現最高的複合年成長率,這主要得益於新興經濟體快速的都市化、智慧城市項目的拓展以及政府主導的數位化舉措。中國、印度和東南亞等國家正大力投資共用基礎設施,以支持城市發展。對節能系統和雲端平台的需求不斷成長,推動了共用服務的普及。當地企業正在部署可擴展的解決方案,以滿足日益成長的數位化需求。不斷擴展的城市生態系統正在強化共用服務在現代化過程中的作用。
According to Stratistics MRC, the Global Urban Shared Services Market is accounted for $600.97 billion in 2025 and is expected to reach $2417.5 billion by 2032 growing at a CAGR of 22% during the forecast period. Urban Shared Services refer to centralized or collaboratively managed services designed to support multiple users, organizations, or communities within an urban area by optimizing resources, infrastructure, and operations. These services enable cities to deliver essential functions such as mobility, energy management, waste collection, water services, digital platforms, public safety, and administrative support more efficiently and cost-effectively. By sharing assets, data, and service platforms across public agencies, private providers, and citizens, urban shared services reduce duplication, lower operational costs, and enhance service accessibility. They are often enabled by digital technologies, smart city platforms, and public-private partnerships, supporting sustainable urban development and improved quality of life.
Rapid urbanization and population density growth
Cities are increasingly adopting shared infrastructure models to optimize resources and reduce costs. Rising demand for shared utilities, transport, and housing solutions is strengthening adoption across metropolitan regions. Governments and municipalities are investing in smart urban ecosystems to manage congestion and sustainability. Private enterprises are collaborating with public authorities to accelerate shared service deployments. Rapid urbanization and population density growth are propelling expansion in the urban shared services market.
Data privacy and security concerns
Data privacy and security concerns remain a significant restraint for urban shared services platforms. Connected systems generate vast amounts of sensitive data that require secure management. Breaches and unauthorized access can undermine trust in shared ecosystems. Enterprises must invest heavily in encryption, monitoring, and compliance frameworks to mitigate risks. Smaller municipalities often struggle with limited resources to implement robust security measures. Data privacy and security concerns are restraining confidence and slowing widespread adoption of urban shared services.
Digital platforms enabling service integration
Integration allows citizens to access multiple services-such as utilities, transport, and housing-through a single interface. Platforms leverage IoT and analytics to personalize offerings and improve efficiency. Integration with digital payments and real-time monitoring strengthens adoption across urban regions. SMEs and local providers benefit from improved visibility and scalability through aggregator models. Digital platforms enabling service integration are fostering significant growth opportunities in the market.
Intense competition from private service providers
Intense competition from private service providers is slowing adoption of urban shared services. Larger players offer standardized quality, brand recognition, and nationwide reach that challenge municipal platforms. Competitive pricing and bundled offerings reduce margins for smaller operators. Consumers often prefer established private providers for reliability and trust. Local municipalities struggle to differentiate services in crowded markets. Intense competition from private service providers is restraining profitability and threatening consistent growth in the market.
The Covid-19 pandemic accelerated demand for urban shared services as cities prioritized resilience and digital ecosystems. On one hand, budget constraints delayed some large-scale deployments. On the other hand, surging demand for shared utilities, healthcare integration, and digital platforms boosted adoption. Municipalities leveraged connected systems to manage public safety and essential services during lockdowns. The pandemic reinforced the importance of digital ecosystems in ensuring continuity of urban operations. Overall, Covid-19 boosted awareness of urban shared services as a strategic enabler of sustainable cities.
The shared utilities & infrastructure segment is expected to be the largest during the forecast period
The shared utilities & infrastructure segment is expected to account for the largest market share during the forecast period driven by demand for resource optimization, sustainability, and cost efficiency in urban neighbourhoods. Shared utilities enable cities to optimize energy, water, and waste management systems. Enterprises rely on these systems to strengthen sustainability and compliance with regulatory mandates. Demand for scalable shared infrastructure is rising as urban populations expand globally. Integration with IoT and cloud platforms further strengthens adoption.
The cloud & edge computing segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the cloud & edge computing segment is predicted to witness the highest growth rate by rising demand for real-time analytics, automation, and personalized urban services. Cloud and edge computing enable smart neighborhoods to optimize traffic, energy, and healthcare systems. Enterprises leverage cloud-driven insights to improve citizen engagement and operational efficiency. Municipalities are increasingly adopting edge-powered platforms to strengthen resilience and sustainability. Growing reliance on digital-first strategies is reinforcing demand in this segment. As cloud and edge computing adoption expands urban shared services are propelling growth in the market.
During the forecast period, the North America region is expected to hold the largest market share driven by advanced digital infrastructure strong regulatory frameworks and early investment in shared service initiatives. The presence of leading technology providers and mature ecosystems supports large-scale deployments. Regulatory emphasis on sustainability and innovation drives adoption of shared service platforms. Enterprises in North America prioritize resilience and citizen engagement through connected systems. High demand for smart utilities and mobility solutions further strengthens adoption.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR fueled by rapid urbanization expanding smart city programs and government-led digital initiatives across emerging economies. Countries such as China, India, and Southeast Asia are investing heavily in shared infrastructure to support urban growth. Rising demand for energy-efficient systems and cloud-driven platforms strengthens adoption of shared services. Local enterprises are deploying scalable solutions to meet growing digital needs. Expanding urban ecosystems are reinforcing the role of shared services in modernization.
Key players in the market
Some of the key players in Urban Shared Services Market include Accenture Plc, Capgemini SE, Deloitte Touche Tohmatsu Limited, Ernst & Young (EY), KPMG International Limited, PricewaterhouseCoopers (PwC), IBM Corporation, Infosys Limited, Tata Consultancy Services (TCS), Wipro Limited, Cognizant Technology Solutions, HCL Technologies Limited, Genpact Limited, CGI Inc. and DXC Technology Company.
In March 2024, Deloitte partnered with the City of Dublin to launch a "Smart City Hub" pilot, utilizing Deloitte's AI and IoT platforms to optimize shared public service usage, including bike-sharing stations and public EV charging networks.
In February 2024, Capgemini and Amazon Web Services (AWS) expanded their collaboration to launch a Generative AI Center of Excellence, aimed at accelerating the development of industry-specific solutions, including those for smart cities and urban mobility services. This initiative is designed to help public sector and urban service providers leverage AI for efficient, data-driven citizen services.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.