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市場調查報告書
商品編碼
1798079
全球機場互動亭市場:2032 年預測 - 按組件、應用、最終用戶和地區分析Airport Interactive Kiosk Market Forecasts to 2032 - Global Analysis By Component, Application, End User and By Geography |
根據 Stratistics MRC 的數據,全球機場互動亭市場預計在 2025 年達到 26.2 億美元,到 2032 年將達到 53.8 億美元,預測期內的複合年成長率為 10.8%。
互動式機場自助服務終端是數位自助服務站,可將旅客連接到機場的各種服務,從而減少等待時間並提升便利性。這些自助服務終端配備觸控螢幕介面,方便旅客查看航班詳情、列印登機證、標記行李,以及查找餐廳、商店和交通選項的資訊。許多最新的自助服務終端透過整合非接觸式支付方式、生物識別和多種語言,簡化了旅行體驗。此外,互動式機場自助服務終端可加快報到和登機流程,透過提供快速且方便的所需服務,減少交通堵塞並改善客流。
根據國際航空運輸協會(IATA)的數據,過去三年來,全球提供自助報到亭的機場數量迅速成長,從最初的 10 個增加到 85 個。 IATA 也強調,40% 的自助報到採用率可為航空業每年節省 10 億美元。
旅客數量增加和機場堵塞
收入成長、交通便利性以及廉價航空公司的蓬勃發展,都推動著國際航空旅行的穩定成長。旅客數量的成長導致機場辦理登機手續、安檢和登機時排起了長隊。透過自動化報到、行李標籤和登機證列印,互動式機場自助報到亭可加快業務處理速度,從而緩解這些挑戰。透過在不增加員工的情況下管理大量旅客,機場可以在尖峰時段維持服務品質。此外,自助報到亭還能減少瓶頸,提高吞吐量,確保旅客在商業區停留更長時間,減少排隊等候時間。
安裝和維護成本高
購買、安裝以及將系統整合到機場基礎設施的高昂初始成本是自助服務終端普及的主要阻礙因素。這些費用對於小型機場和預算緊張的開發中國家的機場來說尤其沉重。維護、維修和軟體升級等經常性成本進一步加劇了財政資源的壓力。此外,部署自助服務終端是一個複雜的決策,即使是資金充足的機場也必須謹慎地根據其他緊迫的優先事項合理分配預算。這些日益成長的成本壓力阻礙了自助服務解決方案的市場成長和廣泛普及。
生物識別功能的開發
機場自助報到亭中生物辨識技術的使用,源自於人們對安全有效的乘客身分驗證日益成長的關注。指紋、虹膜掃描和臉部認證均可顯著加快處理速度,同時提升安全性。這些系統支援自動邊境管制和生物識別登機口等項目,並符合法律要求。隨著政府和航空公司的採用,具備生物辨識身分驗證功能的自助報到亭有望成為一項寶貴的資產。由於無需重複出示紙本證件,這項技術的擴展也提升了乘客滿意度。無摩擦、非接觸式出行體驗的趨勢,使得支持生物辨識的自助報到亭成為技術創新和市場拓展的一條充滿希望的途徑。
市場競爭加劇,價格壓力加大
由於區域和國際參與者數量的不斷增加,機場自助服務終端市場競爭日益激烈。競爭雖然推動了創新,但也導致了激進的定價策略,從而降低了供應商的利潤率。機場可能會選擇較便宜的方案來節省成本,即使這些方案功能較少或長期可靠性較差。這種價格主導的採購環境使得高階解決方案供應商難以維持更高的價格,尤其是在消費者預算緊張的新興市場。自助行李托運系統和行動報到等替代技術有時可能會完全取代自助服務終端,從而加劇競爭,並危及對這些實體服務點的長期需求。
新冠疫情對機場互動式自助服務終端市場產生了兩方面的影響。首先,國際旅行限制、客流量減少以及機場預算削減導致安裝速度大幅放緩。由於機場優先考慮基本業務和衛生程序,許多現代化計劃被推遲或取消。然而,這場危機也增加了對非接觸式和自助服務技術的需求,使得互動式自助服務終端如今對於安全的旅客處理至關重要。行動整合、生物識別和非接觸式報到等功能已普及,有助於減少面對面的互動和等待時間。此外,隨著疫情後經濟的復甦,機場正在將自助服務終端作為其提高清潔度、效率和旅客信心策略的關鍵要素。
預計硬體部分將成為預測期內最大的部分
預計硬體部分將在預測期內佔據最大的市場佔有率,因為觸控螢幕、印表機、掃描器、生物識別設備和堅固機殼等實體自助服務終端組件至關重要。這些組件對於自助服務終端的運作至關重要,並且需要大量的初始投資,這進一步鞏固了硬體部分在市場上的主導地位。機場不斷升級這些設備以適應非接觸式操作、高解析度介面和先進的生物識別,進一步刺激了對硬體的需求。雖然軟體和服務對於促進功能和整合至關重要,但硬體的效能和可靠性最終決定了自助服務終端的有效性。
自動護照檢查(APC)部門預計在預測期內實現最高複合年成長率
自動護照檢查 (APC) 領域預計將在預測期內實現最高成長率。 APC 自助報到亭可透過生物識別和電子護照掃描實現自助辦理入境手續,從而減少等待時間,提高邊境檢查站的安全性,並加快國際旅客抵達速度。由於跨境旅行的增加以及對安全且有效率的旅客辦理的日益重視,APC 的採用率正在不斷提高。此外,隨著機場投資這些系統以應對日益成長的客流量、提高吞吐量並遵守嚴格的入境法規,APC 自助報到亭已成為現代旅行基礎設施中的關鍵接觸點。
由於北美率先採用自助服務技術、客流量高且航空基礎設施先進,預計將在預測期內佔據最大市場佔有率。美國和加拿大的主要機場一直在率先採用生物辨識報到、自動護照檢查 (APC) 和共享自助服務 (CUSS) 亭等技術,以提高工作效率並提升旅客便利性。美國海關和邊境邊防安全局實施的 APC 項目等政府支持計劃進一步加速了自助服務亭的採用。此外,該地區領先的自助服務亭製造商和技術供應商正在確保持續的技術創新和整合,進一步鞏固北美在全球市場的主導地位。
預計亞太地區在預測期內的複合年成長率最高,這得益於航空客運量的成長、機場基礎設施的快速發展以及智慧機場計劃投資的增加。為了有效管理不斷成長的客流量,中國、印度和東南亞國家等新興經濟體正在使用最先進的自助服務亭升級其航站樓。這一發展受到政府主導的航空發展計劃、中等收入人口的成長以及廉價航空公司的擴張的推動。此外,亞太地區的機場也擴大採用生物識別、多語言支援和行動自助服務亭服務,以滿足多樣化的乘客需求,使互動式自助服務亭成為目前成長最快的市場。
According to Stratistics MRC, the Global Airport Interactive Kiosk Market is accounted for $2.62 billion in 2025 and is expected to reach $5.38 billion by 2032 growing at a CAGR of 10.8% during the forecast period. An airport interactive kiosk is a digital self-service station that helps travelers with a variety of airport services, cutting down on wait times and increasing convenience. These kiosks, which have a touchscreen interface, let passengers check flight details, print boarding passes, tag their luggage, look up information about restaurants, shops, and transportation options, and more. Many contemporary kiosks streamline the travel experience by integrating contactless payment methods, biometric verification, and multiple languages. Moreover, airport interactive kiosks facilitate a smoother check-in and boarding process, reduce traffic, and enhance passenger flow by providing rapid and easy access to necessary services.
According to the International Air Transport Association (IATA), the number of airports offering self-check-in kiosks has surged from just 10 to 85 over the past three years, underscoring rapid global adoption. The IATA also highlights that a 40% penetration of self-service check-in could save the industry US $1 billion per year.
Growing passenger volume and airport overcrowding
Rising incomes, improved connectivity, and the growth of low-cost carriers are all contributing to the steady increase in international air travel. There are lengthy lines for check-in, security, and boarding at airports as a result of this increase in travelers. Through automated check-in, baggage tagging, and boarding pass printing, airport interactive kiosks facilitate quicker passenger processing, which helps to lessen these difficulties. Their capacity to manage large passenger volumes without correspondingly raising staffing levels aids airports in preserving service quality during peak hours. Additionally, kiosks lower bottlenecks, increase operational throughput, and guarantee that travelers spend more time in commercial areas and less time in lines, all of which increase airport profits.
High costs of implementation and maintenance
The high initial cost of purchasing, setting up, and integrating systems into airport infrastructure is a significant deterrent to kiosk adoption. For smaller airports or those in developing nations with tighter budgets, these expenses are particularly prohibitive. Financial resources are further taxed by recurring costs like upkeep, repairs, and software upgrades. Furthermore, the deployment of kiosks is a complicated decision that requires careful justification of budget allocation against other urgent priorities, even for well-funded airports. The market's growth and the broad use of self-service solutions are slowed by these mounting cost pressures.
Development of biometric features
The use of biometric technologies in airport kiosks is being driven by the increased focus on safe and effective passenger verification. Fingerprint authentication, iris scanning, and facial recognition can all greatly speed up processing while improving security. These systems support programs like automated border control and biometric boarding gates and adhere to legal requirements. Kiosks with biometric identification features will become extremely valuable assets as governments and airlines adopt them. By removing the need to repeatedly present physical documents, this expansion also increases passenger satisfaction. The trend toward frictionless and contactless travel experiences makes biometric-enabled kiosks a promising avenue for innovation and market expansion.
Strong competition in the market and price pressures
There is intense competition in the airport kiosk market due to the increasing number of regional and international players. Although competition fosters innovation, it also results in aggressive pricing tactics that can reduce vendors' profit margins. Airports may choose less expensive options in an effort to save money, even if they provide fewer features or are less reliable over the long run. It is difficult for premium solution providers to defend higher prices in this price-driven procurement environment, especially in emerging markets where consumers are on a tight budget. Alternative technologies, such as self-service bag-drop systems and mobile check-in, can occasionally completely replace kiosks, increasing competition and jeopardizing the long-term demand for these physical service points.
The COVID-19 pandemic affected the airport interactive kiosk market in two ways. First, it caused a significant slowdown in installations because of restrictions on international travel, lower passenger volumes, and airport budget cuts. As airports gave priority to vital operations and health procedures, many modernization projects were delayed or cancelled. Interactive kiosks are now essential for secure passenger processing, though, as the crisis also increased demand for contactless and self-service technologies. Features like mobile integration, biometric authentication, and touchless check-in became more popular and helped cut down on in-person interactions and wait times. Moreover, airports are using kiosks as a key component of their strategies for cleanliness, efficiency, and passenger confidence as a result of the post-pandemic recovery.
The hardware segment is expected to be the largest during the forecast period
The hardware segment is expected to account for the largest market share during the forecast period because physical kiosk components like touchscreens, printers, scanners, biometric devices, and sturdy enclosures are essential. These elements are essential to kiosk operation and demand a large initial outlay of funds, which propels the hardware segment's dominance in the market. The demand for hardware is further increased by airports' constant upgrades of these units to accommodate contactless operations, high-resolution interfaces, and sophisticated biometric authentication. While software and services are essential for promoting functionality and integration, hardware's performance and dependability ultimately determine kiosk effectiveness.
The automated passport control (APC) segment is expected to have the highest CAGR during the forecast period
Over the forecast period, the automated passport control (APC) segment is predicted to witness the highest growth rate. APC kiosks reduce wait times and improve security at border control points by allowing visitors to self-process immigration using biometric verification and e-passport scanning, which expedites international arrivals. APC deployments are growing as a result of the rise in cross-border travel and the growing focus on safe but effective passenger processing. Additionally, APC kiosks are positioned as crucial touchpoints in updated travel infrastructure as airports invest in these systems to handle growing passenger volumes, enhance throughput, and adhere to tighter immigration regulations.
During the forecast period, the North American region is expected to hold the largest market share, driven by its early adoption of self-service technologies, high passenger volumes, and sophisticated aviation infrastructure. In an effort to increase productivity and enhance the traveler experience, major airports in the United States and Canada have led the way in implementing technologies like biometric check-in, Automated Passport Control (APC), and Common-Use Self-Service (CUSS) kiosks. Adoption has been further accelerated by supportive government programs, such as the APC program run by U.S. Customs and Border Protection. Furthermore, the region's top kiosk producers and tech suppliers guarantee ongoing innovation and integration, enhancing North America's commanding position in the world market.
Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR, driven by rising air traveler traffic, quick airport infrastructure development, and growing investments in smart airport projects. In order to effectively manage increasing passenger volumes, emerging economies like China, India, and Southeast Asian countries are updating terminals with cutting-edge self-service kiosks. Adoption is being accelerated by government-sponsored aviation development initiatives, growing middle-class incomes, and the expansion of low-cost carriers. Moreover, Asia-Pacific is now the fastest-growing market for interactive kiosk deployments as a result of the region's airports progressively incorporating biometric verification, multilingual support, and mobile-linked kiosk services to accommodate a variety of passenger needs.
Key players in the market
Some of the key players in Airport Interactive Kiosk Market include Zebra Technologies Corp, IBM Corporation, Diebold Nixdorf, Embross Group, Collins Aerospace, Fujitsu Limited, Olea Kiosks Inc., KIOSK Information Systems Inc., NCR Corporation, IER Inc, Siemens AG, GRG Banking Inc, SITA, Panasonic, Samsung and Toshiba Tec Corporation.
In August 2025, Zebra Technologies Corporation announced it has entered into a definitive agreement to acquire Elo Touch Solutions, Inc., an innovator of solutions that engage customers, enhance self-service, and accelerate automation across retail, hospitality, quick service restaurants (QSR), healthcare, and industrial markets for $1.3 billion in cash.
In April 2025, IBM and Tokyo Electron (TEL) announced an extension of their agreement for the joint research and development of advanced semiconductor technologies. The new 5-year agreement will focus on the continued advancement of technology for next-generation semiconductor nodes and architectures to power the age of generative AI.
In April 2025, Fujitsu Limited and Isuzu Motors Limited announced the signing of a partnership agreement to strengthen the development of competitive software-defined vehicles (SDVs) for commercial mobility. Through this partnership, Isuzu and Fujitsu aim to solve issues in the logistics industry such as improving efficiency and achieving carbon neutrality.