機場自助服務終端系統市場機會、成長動力、產業趨勢分析及 2025 - 2034 年預測

2024 年全球機場自助服務終端系統市場價值為 23 億美元，預計 2025 年至 2034 年的複合年成長率為 9.6%。隨著機場努力提供更好的服務並管理不斷成長的客流量，自助服務亭在簡化流程、減少等待時間和提高整體乘客滿意度方面發揮著至關重要的作用。

這些系統正在改變機場體驗，使旅客能夠獨立完成登機手續、行李標記和座位選擇，而無需傳統的櫃檯服務。對自動化解決方案日益成長的需求，促使機場優先考慮技術採用，推動它們實施生物特徵驗證、多語言選項和通用旅客處理系統 (CUPPS) 等創新工具，所有這些都有助於提高效率和安全性。

隨著航空旅行變得越來越頻繁和便捷，乘客期望獲得更快捷、無縫的機場體驗。因此，機場營運商熱衷於部署自助服務亭解決方案，減少瓶頸並改善營運流程，尤其是在旅行高峰期。值得注意的是，自助服務終端中生物識別技術的整合正在加強安全措施，允許在不影響安全性的情況下更快地進行身份驗證。此外，自動護照檢查和行李托運亭有助於減少手動流程，從而最佳化機場營運，加快整個機場體驗。隨著這些系統的發展，它們越來越能夠滿足乘客和機場營運商的需求，確保旅客能夠輕鬆通過機場，同時機場保持順暢高效的工作流程。

市場分為硬體、軟體和服務，其中硬體部分在 2024 年將佔據 60% 的主導佔有率。這些系統通常採用生物辨識和非接觸式技術，使流程更加安全且使用者友好。在現有的自助服務終端類型中，自助服務終端預計將經歷最高的成長，複合年成長率為 10.8%。這種成長反映出機場正在不斷轉向自助報到，因為機場正在尋求更快的處理時間和減少擁塞。

在北美，機場自助服務終端系統市場規模預計到 2034 年將達到 25 億美元。為滿足國內和國際旅客的需求，機場採用了配備生物辨識功能的自助服務終端、行李托運系統和自動護照檢查系統。透過這些創新，北美機場正在提升整體旅行體驗和營運效率。

目錄

第 1 章：方法論與範圍

• 市場範圍和定義
• 基礎估算與計算
• 預測計算
• 資料來源
  • 基本的
  • 次要
    • 付費來源
    • 公共資源

第 2 章：執行摘要

第 3 章：產業洞察

• 產業生態系統分析
  • 影響價值鏈的因素
  • 利潤率分析
  • 中斷
  • 未來展望
  • 製造商
  • 經銷商
• 供應商格局
• 利潤率分析
• 重要新聞及舉措
• 監管格局
• 衝擊力
  • 成長動力
    • 擴大採用自助服務技術來最佳化機場營運
    • 乘客對高效率報到流程的需求日益增加
    • 智慧機場的全球擴張推動自助服務終端系統的部署
    • 機場自助服務終端系統中生物特徵認證的實施
    • 對經濟高效的機場自動化解決方案的需求不斷成長
  • 產業陷阱與挑戰
    • 自助服務終端系統實施初期投資要求高
    • 與乘客資料保護相關的網路安全風險
• 成長潛力分析
• 波特的分析
• PESTEL 分析

第4章：競爭格局

• 介紹
• 公司市佔率分析
• 競爭定位矩陣
• 戰略展望矩陣

第 5 章：市場估計與預測：按組件，2021 年至 2034 年

• 主要趨勢
• 硬體
• 軟體
• 服務

第 6 章：市場估計與預測：按類型，2021 年至 2034 年

• 主要趨勢
• 報到亭
• 自動護照檢查亭
• 共用自助服務亭
• 行李托運亭
• 零售亭
• 其他

第 7 章：市場估計與預測：按地區，2021 年至 2034 年

• 主要趨勢
• 北美洲
  • 美國
  • 加拿大
• 歐洲
  • 英國
  • 德國
  • 法國
  • 義大利
  • 西班牙
  • 俄羅斯
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 澳洲
• 拉丁美洲
  • 巴西
  • 墨西哥
• 中東及非洲
  • 南非
  • 沙烏地阿拉伯
  • 阿拉伯聯合大公國

第8章：公司簡介

• Amadeus IT Group SA
• Elenium Automation Pty Ltd
• Embross Group
• Fujitsu Ltd.
• IER SAS
• Innovative Travel Solutions
• KIOSK Information Systems
• Marcus Pedersen Ap
• Materna IPS GmbH (SITA)
• NCR Voyix Corporation
• Olea Kiosks Inc.
• Phoenix Kiosk, Inc
• Rockwell Collins, Inc.
• Toshiba Tec Cor

The Global Airport Kiosk System Market, valued at USD 2.3 billion in 2024, is projected to expand at a CAGR of 9.6% from 2025 to 2034. The market growth is being driven by the increasing volume of air passengers and the rising need for smoother, more efficient airport operations. As airports strive to provide better services while managing growing passenger traffic, self-service kiosks are playing a crucial role in streamlining processes, reducing wait times, and improving overall passenger satisfaction.

These systems are transforming the airport experience by enabling travelers to complete check-in procedures, baggage tagging, and seat selection independently, without the need for traditional counter service. This growing demand for automated solutions has led airports to prioritize technology adoption, pushing them to implement innovative tools like biometric verification, multi-language options, and Common Use Passenger Processing Systems (CUPPS), all contributing to enhanced efficiency and security.

With air travel becoming more frequent and accessible, passengers expect quicker, seamless airport experiences. As a result, airport operators are keen to deploy self-service kiosk solutions, reducing bottlenecks and improving operational flow, especially during peak travel periods. Notably, the integration of biometric technologies in kiosks is bolstering security measures, allowing for faster identity verification without compromising safety. Furthermore, automated passport control and baggage drop kiosks are helping to optimize airport operations by cutting down on manual processes, which speeds up the entire airport experience. As these systems evolve, they are increasingly tailored to meet the demands of both passengers and airport operators, ensuring that travelers can move through airports with ease while airports maintain smooth and efficient workflows.

The market is divided into hardware, software, and services, with the hardware segment holding a dominant share of 60% in 2024. This dominance is largely due to the widespread deployment of essential infrastructure such as kiosks, barcode scanners, printers, touchscreens, and bag drop units. These systems are often enhanced with biometric and touchless technologies that make the process more secure and user-friendly. Among the types of kiosks available, the check-in kiosk segment is expected to experience the highest growth, with a CAGR of 10.8%. This growth reflects an ongoing shift toward self-service check-in as airports seek faster processing times and reduced congestion.

In North America, the airport kiosk system market is forecast to reach USD 2.5 billion by 2034. The region is experiencing rapid growth as passenger numbers increase and airports invest heavily in smart technologies. Kiosks equipped with biometric features, baggage drop systems, and automated passport control are being adopted to meet the demands of both domestic and international passengers. With these innovations, North American airports are enhancing the overall travel experience and operational efficiency.

Table of Contents

Chapter 1 Methodology & Scope

• 1.1 Market scope & definitions
• 1.2 Base estimates & calculations
• 1.3 Forecast calculations
• 1.4 Data sources
  • 1.4.1 Primary
  • 1.4.2 Secondary
    • 1.4.2.1 Paid sources
    • 1.4.2.2 Public sources

Chapter 2 Executive Summary

• 2.1 Industry synopsis, 2021-2034

Chapter 3 Industry Insights

• 3.1 Industry ecosystem analysis
  • 3.1.1 Factor affecting the value chain
  • 3.1.2 Profit margin analysis
  • 3.1.3 Disruptions
  • 3.1.4 Future outlook
  • 3.1.5 Manufacturers
  • 3.1.6 Distributors
• 3.2 Supplier landscape
• 3.3 Profit margin analysis
• 3.4 Key news & initiatives
• 3.5 Regulatory landscape
• 3.6 Impact forces
  • 3.6.1 Growth drivers
    • 3.6.1.1 Growing adoption of self-service technologies to optimize airport operations
    • 3.6.1.2 Increasing passenger demand for efficient check-in processes
    • 3.6.1.3 Global expansion of smart airports driving kiosk system deployment
    • 3.6.1.4 Implementation of biometric authentication in airport kiosk systems
    • 3.6.1.5 Rising demand for cost-effective airport automation solutions
  • 3.6.2 Industry pitfalls & challenges
    • 3.6.2.1 High initial investment requirements for kiosk system implementation
    • 3.6.2.2 Cybersecurity risks associated with passenger data protection
• 3.7 Growth potential analysis
• 3.8 Porter’s analysis
• 3.9 PESTEL analysis

Chapter 4 Competitive Landscape, 2024

• 4.1 Introduction
• 4.2 Company market share analysis
• 4.3 Competitive positioning matrix
• 4.4 Strategic outlook matrix

Chapter 5 Market Estimates & Forecast, By Component, 2021-2034 (USD Million)

• 5.1 Key trends
• 5.2 Hardware
• 5.3 Software
• 5.4 Services

Chapter 6 Market Estimates & Forecast, By Type, 2021-2034 (USD Million)

• 6.1 Key trends
• 6.2 Check-in kiosks
• 6.3 Automated passport control kiosks
• 6.4 Common-use self kiosk
• 6.5 Bag drop kiosks
• 6.6 Retail kiosks
• 6.7 Others

Chapter 7 Market Estimates & Forecast, By Region, 2021-2034 (USD Million)

• 7.1 Key trends
• 7.2 North America
  • 7.2.1 U.S.
  • 7.2.2 Canada
• 7.3 Europe
  • 7.3.1 UK
  • 7.3.2 Germany
  • 7.3.3 France
  • 7.3.4 Italy
  • 7.3.5 Spain
  • 7.3.6 Russia
• 7.4 Asia Pacific
  • 7.4.1 China
  • 7.4.2 India
  • 7.4.3 Japan
  • 7.4.4 South Korea
  • 7.4.5 Australia
• 7.5 Latin America
  • 7.5.1 Brazil
  • 7.5.2 Mexico
• 7.6 MEA
  • 7.6.1 South Africa
  • 7.6.2 Saudi Arabia
  • 7.6.3 UAE

Chapter 8 Company Profiles

• 8.1 Amadeus IT Group SA
• 8.2 Elenium Automation Pty Ltd
• 8.3 Embross Group
• 8.4 Fujitsu Ltd.
• 8.5 IER SAS
• 8.6 Innovative Travel Solutions
• 8.7 KIOSK Information Systems
• 8.8 Marcus Pedersen Ap
• 8.9 Materna IPS GmbH (SITA)
• 8.10 NCR Voyix Corporation
• 8.11 Olea Kiosks Inc.
• 8.12 Phoenix Kiosk, Inc
• 8.13 Rockwell Collins, Inc.
• 8.14 Toshiba Tec Cor