知識管理軟體市場規模、佔有率和成長分析（按部署類型、功能、最終用戶和地區分類）—產業預測（2026-2033 年）

預計到 2024 年，知識管理軟體市場規模將達到 349.9 億美元，到 2025 年將達到 389.8 億美元，到 2033 年將達到 924.5 億美元，在預測期（2026-2033 年）內，複合年成長率為 11.4%。

全球知識管理軟體市場正經歷快速成長，這主要得益於對高效協作和知識共用日益成長的需求。這種快速成長主要由雲端解決方案和人工智慧 (AI) 工具的廣泛應用所驅動，尤其是在科技、醫療保健和銀行等資訊密集產業。企業正在尋求擴充性且靈活的知識管理系統，以支援遠端和混合辦公模式，並實現無縫的知識保留和柔軟性。隨著企業擁抱數位轉型並優先考慮靈活的工作方式，支援資訊交流和即時協作的工具變得至關重要。知識管理系統與協作工具結合，在提高生產力、推動創新和增強決策能力方面發揮關鍵作用，並已成為應對複雜挑戰的重要資產。

知識管理軟體市場促進因素

全球知識管理軟體市場的主要驅動力之一是企業對提升組織效率和協作能力的日益成長的需求。隨著企業努力最佳化營運和推動創新，有效的知識共用和管理變得至關重要。知識管理軟體能夠促進資訊的創建、儲存和傳播，使員工能夠快速獲得關鍵洞察和專業知識。此外，遠距辦公和分散式團隊的興起凸顯了能夠彌合溝通鴻溝、促進協作環境的數位化工具的重要性，進一步推動了各行業對這些解決方案的採用。

知識管理軟體市場限制因素

全球知識管理軟體市場的主要限制因素之一是資料安全和隱私問題。企業越來越擔心在數位平台上儲存和共用敏感資訊可能帶來的風險。隨著網路安全威脅日益複雜，企業被迫遵守嚴格的資料保護法規。這種擔憂可能會阻礙中小企業（尤其是那些缺乏資源實施有效安全措施的企業）採用知識管理解決方案。因此，這些擔憂可能會限制各個細分市場的成長和普及率。

知識管理軟體市場趨勢

知識管理軟體市場正呈現人工智慧 (AI) 和機器學習 (ML) 融合的顯著趨勢。這些先進技術正在改變傳統做法，簡化內容管理流程，實現知識分類自動化，並增強搜尋功能，進而提升使用者參與度與效率。智慧內容推薦和快速資訊搜尋正逐漸成為標配功能，為各行各業的使用者提供個人化體驗。這項技術變革推動了對更高階知識管理解決方案的需求，使 AI 和 ML 成為企業提升工作協作和資訊存取效率的關鍵組成部分。

目錄

介紹

• 調查目標
• 定義
• 市場覆蓋範圍

調查方法

• 資訊收集
• 二手和一手資訊來源
• 市場規模預測
• 市場假設與限制

執行摘要

前景
• 供需趨勢分析
• 細分市場機會分析

市場動態與展望

• 市場動態
  • 促進要素
  • 機會
  • 抑制因素
  • 任務
• 波特分析

關鍵市場考察

• 技術分析
• 價值鏈分析
• 市場生態系統
• 案例研究分析
• 監管環境
• 創新矩陣
• 主要投資分析
• 關鍵成功因素
• 競爭程度

按類型分類的知識管理軟體市場

• Android原生
• iOS原生

按實施類型分類的知識管理軟體市場

• 本地部署
• 雲
• 混合

按組織規模分類的知識管理軟體市場

• 小型企業
• 大型公司

按地區分類的知識管理軟體市場規模

• 北美洲
  • 美國
  • 加拿大
• 歐洲
  • 德國
  • 西班牙
  • 法國
  • 英國
  • 義大利
  • 其他歐洲地區
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 亞太其他地區
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲地區
• 中東和非洲（MEA）
  • 海灣合作理事會國家
  • 南非
  • 其他中東和非洲地區

競爭格局

• 前五大公司對比
• 主要企業的市場定位（2025 年）
• 主要市場參與者所採取的策略
• 近期市集活動
• 主要企業市佔率（2025 年）

主要企業簡介

• IBM（US）
• SAP（Germany）
• Freshworks Inc.（US）
• ProProfs（US）
• Lucidea（Canada）
• EduBrite（US）
• Atlassian（Australia）
• MangoApps Inc.（US）
• Yonyx（US）
• eXo Platform（France）
• Bitrix24（US）
• Bloomfire（US）
• Chadha Software Technologies（India）
• Microsoft Corporation（US）
• Zendesk, Inc.（US）
• ServiceNow, Inc.（US）
• Moodle Pty Ltd.（Australia）
• Confluence（Atlassian）（Australia）
• SharePoint（Microsoft）（US）
• Zoho Corporation（India）
• Helpjuice（US）
• Document360（US）

Knowledge Management Software Market size was valued at USD 34.99 Billion in 2024 and is poised to grow from USD 38.98 Billion in 2025 to USD 92.45 Billion by 2033, growing at a CAGR of 11.4% during the forecast period (2026-2033).

The global market for knowledge management software is experiencing rapid growth driven by the increasing need for effective collaboration and knowledge sharing. This surge is primarily fueled by the adoption of cloud-based solutions and artificial intelligence (AI) tools, particularly in sectors that rely heavily on information, such as technology, healthcare, and banking. Organizations seek scalable and flexible knowledge management systems that facilitate remote and hybrid work, enabling seamless storage and adaptiveness. As businesses embrace digital transformation and prioritize flexible work arrangements, tools that support information exchange and real-time collaboration are becoming essential. Knowledge management systems play a pivotal role, integrating with collaborative tools to enhance productivity, drive innovation, and improve decision-making capabilities, thereby positioning themselves as crucial assets in navigating complex challenges.

Top-down and bottom-up approaches were used to estimate and validate the size of the Knowledge Management Software market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Knowledge Management Software Market Segments Analysis

Global Knowledge Management Software Market is segmented by Type, Deployment Type, Organization Size, and region. Based on Type, the market is segmented into Android Native, and iOS Native. Based on Deployment Type, the market is segmented into On-premises, Cloud, and Hybrid. Based on Organization Size, the market is segmented into Small & Medium Scale Enterprise, and Large Scale Enterprise. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.

Driver of the Knowledge Management Software Market

One of the key market drivers for the global knowledge management software market is the increasing demand for enhanced organizational efficiency and collaboration. As businesses strive to optimize their operations and foster innovation, the need for effective knowledge sharing and management becomes crucial. Knowledge management software facilitates the creation, storage, and dissemination of information, enabling employees to access critical insights and expertise swiftly. Additionally, the rise of remote work and distributed teams emphasizes the importance of digital tools that can bridge communication gaps and promote a collaborative environment, further propelling the adoption of these solutions across various industries.

Restraints in the Knowledge Management Software Market

One significant market restraint for the global knowledge management software market is the challenge of data security and privacy concerns. Organizations are increasingly wary of the potential risks associated with storing and sharing sensitive information on digital platforms. As cybersecurity threats become more sophisticated, enterprises face pressure to comply with stringent regulations regarding data protection. This hesitancy can lead to reluctance in adopting knowledge management solutions, particularly among smaller businesses that may lack the resources to implement robust security measures. Consequently, these concerns can limit market growth and adoption rates across various sectors.

Market Trends of the Knowledge Management Software Market

The Knowledge Management Software market is witnessing a significant trend towards the integration of Artificial Intelligence (AI) and Machine Learning (ML), which are transforming traditional practices. These advanced technologies are streamlining content management processes, automating knowledge categorization, and enhancing search functionalities, thereby increasing user engagement and efficiency. Intelligent content recommendations and faster information retrieval are becoming standard features, providing more personalized experiences for users across diverse industries. This technological evolution is driving demand for increasingly sophisticated knowledge management solutions, positioning AI and ML as critical components for organizations seeking to improve collaboration and information accessibility in their operations.

Table of Contents

Introduction

• Objectives of the Study
• Definitions
• Market Scope

Research Methodology

• Information Procurement
• Secondary & Primary Data Sources
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Market Overview Outlook
• Supply Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Dynamics
  • Drivers
  • Opportunities
  • Restraints
  • Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of Substitute Products
  • Bargaining Power of Buyers
  • Threat of New Entrants
  • Bargaining Power of Suppliers

Key Market Insights

• Technology Analysis
• Value Chain Analysis
• Ecosystem of the Market
• Case study Analysis
• Regulatory Landscape
• Innovation Matrix
• Top Investment Analysis
• Key Success Factor
• Degree of Competition

Knowledge Management Software Market byType

• Market Overview
• Android Native
• iOS Native

Knowledge Management Software Market byDeployment Type

• Market Overview
• On-premises
• Cloud
• Hybrid

Knowledge Management Software Market byOrganization Size

• Market Overview
• Small & Medium Scale Enterprise
• Large Scale Enterprise

Knowledge Management Software Market Size by Region

• Market Overview
• North America
  • USA
  • Canada
• Europe
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America
  • Brazil
  • Rest of Latin America
• Middle East & Africa (MEA)
  • GCC Countries
  • South Africa
  • Rest of MEA

Competitive Landscape

• Top 5 Player Comparison
• Market Positioning of Key Players, 2025
• Strategies Adopted by Key Market Players
• Recent Activities in the Market
• Key Companies Market Share (%), 2025

Key Company Profiles

• IBM (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SAP (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Freshworks Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ProProfs (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Lucidea (Canada)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• EduBrite (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Atlassian (Australia)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• MangoApps Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Yonyx (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• eXo Platform (France)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Bitrix24 (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Bloomfire (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Chadha Software Technologies (India)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Microsoft Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zendesk, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ServiceNow, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Moodle Pty Ltd. (Australia)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Confluence (Atlassian) (Australia)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SharePoint (Microsoft) (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zoho Corporation (India)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Helpjuice (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Document360 (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments