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1872082

客戶經驗管理：2025-2031年全球市佔率及排名、總營收及需求預測

Customer Experience Management - Global Market Share and Ranking, Overall Sales and Demand Forecast 2025-2031
出版日期: | 出版商: QYResearch | 英文 122 Pages | 商品交期: 2-3個工作天內

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全球客戶體驗管理（CEM 或 CXM）市場規模預計在 2024 年達到 192.36 億美元，預計到 2031 年將達到 510.89 億美元，在預測期（2025-2031 年）內以 15.4% 的複合年成長率成長。

客戶經驗管理（CEM 或 CXM）是指一套用於追蹤客戶在整個購買過程中互動情況的流程。 CEM 使企業能夠深入了解這些互動，並最佳化每個接觸點，從而提高客戶忠誠度和客戶終身價值 (CLV)。優秀的客戶經驗管理軟體能夠幫助企業在所有客戶互動中大規模地提供以客戶為中心的體驗，同時最佳化相關企業企業資料和流程的營運、管理和合規性。

技術主導的智慧升級

人工智慧與自動化：自然語言處理 (NLP) 和機器學習技術已廣泛應用。例如，人工智慧聊天機器人可以處理 70% 的日常諮詢，並將客戶滿意度提升 18%。 Glassbox 的人工智慧洞察助理 (GIA) 能夠自動識別客戶流失風險點，準確率超過 90%。

全通路整合：企業正從「多通路」策略轉向「全通路」策略。例如，某電商平台透過整合客戶資料中心，實現了跨通路體驗一致性提升50%，復購率成長15%。

即時回饋和預測分析：即時資料收集技術，例如對話錄音和情感分析，使企業能夠在客戶體驗惡化之前主動介入。一家航空公司透過即時監控客戶服務對話，將申訴處理效率提高了 60%。

體驗經濟深植於…

個人化需求激增：隨著消費者對客製化服務的期望不斷提高，客戶體驗管理（CXM）正從「標準化」轉向「基於場景」。例如，一家銀行利用人工智慧分析客戶的消費習慣，並動態提案信用額度，最終使客戶維繫提高了25%。

將體驗定位為產品的趨勢：一些行業正在將體驗定位為核心競爭優勢。例如，一家飯店集團將客房服務、餐廳預訂和觀光提案整合到一個客戶體驗管理 (CXM) 平台中，實現了 30% 的客戶體驗溢價。

數據合規與倫理問題

加強隱私保護：諸如GDPR和中國《個人資訊保護法》等法規推動了客戶體驗管理（CXM）技術的日益複雜化，迫使企業在資料利用和合規風險之間尋求平衡。例如，零售企業已採用聯邦學習技術，在不共用原始資料的情況下實現跨通路分析。

道德與透明度：隨著消費者對演算法偏見和數據濫用的敏感度日益提高，企業必須建立透明的數據使用政策。例如，當共乘平台公開其演算法邏輯後，消費者信任度提升了18%。

生態系整合與垂直產業整合

解決方案模組化：領先的供應商正在透過 API 開放性和生態系統協作（例如 Salesforce、Slack 和 Tableau 之間的深度整合）建立 CXM 平台，從而降低企業的技術整合成本。

產業專用的解決方案：行業專屬解決方案正在湧現，例如醫療產業的患者體驗管理系統和製造業的售後服務體驗最佳化工具。一家汽車品牌透過實施產業專用的客戶體驗管理系統 (CXM)，將客戶滿意度從 72% 提升至 89%。

本報告旨在按地區/國家、類型和應用程式對全球客戶經驗管理市場進行全面分析，重點關注總收入、市場佔有率和主要企業的排名。

本報告以2024年為基準年，按銷售收入客戶經驗管理市場規模、估算和預測進行了呈現，並包含了2020年至2031年期間的歷史數據和預測數據。報告運用定量和定性分析，幫助讀者制定業務/成長策略，評估市場競爭格局，分析公司在當前市場中的地位，並就客戶經驗管理做出明智的商業決策。

市場區隔

公司

  • Adobe Systems
  • Nice Systems
  • SAP SE
  • Oracle
  • Sitecore
  • IBM
  • Medallia
  • Opentext
  • Verint Systems
  • Maritzcx
  • Tech Mahindra
  • SAS Institute
  • Avaya
  • Clarabridge
  • Zendesk
  • InMoment
  • Ignite

按類型分類的細分市場

  • 雲端基礎的
  • 本地部署

應用領域

  • BFSI
  • 零售
  • 醫療保健
  • 資訊科技/通訊
  • 製造業
  • 政府
  • 能源與公共產業
  • 其他

按地區

  • 北美洲
    • 美國
    • 加拿大
  • 亞太地區
    • 中國
    • 日本
    • 韓國
    • 東南亞
    • 印度
    • 澳洲
    • 亞太其他地區
  • 歐洲
    • 德國
    • 法國
    • 英國
    • 義大利
    • 荷蘭
    • 北歐國家
    • 其他歐洲
  • 拉丁美洲
    • 墨西哥
    • 巴西
    • 其他拉丁美洲
  • 中東和非洲
    • 土耳其
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 其他中東和非洲地區

The global market for Customer Experience Management was estimated to be worth US$ 19236 million in 2024 and is forecast to a readjusted size of US$ 51089 million by 2031 with a CAGR of 15.4% during the forecast period 2025-2031.

Customer experience management (CEM or CXM) is a set of processes used to track customer interactions throughout the customer journey. CEM allows organizations to gain insight into these customer interactions and optimize each touchpoint to drive loyalty and improve customer lifetime value. The best customer experience management software enables enterprises to provide customer-centric experiences across all customer interactions at scale, while optimizing operations, control, and compliance of the associated enterprise information and processes.

Technology-driven intelligent upgrades

AI and automation: Natural language processing (NLP) and machine learning technologies are widely used. For example, AI chatbots handle 70% of routine inquiries, improving customer satisfaction by 18%; Glassbox's AI Insight Assistant (GIA) can automatically identify customer churn risk points with an accuracy rate of over 90%.

Omnichannel Integration: Businesses are transitioning from "multichannel" to "omnichannel" strategies. For example, an e-commerce platform improved cross-channel experience consistency by 50% and increased repeat purchase rates by 15% through a unified customer data hub.

Real-time feedback and predictive analytics: Real-time data collection technologies (such as conversation recording and sentiment analysis) enable businesses to proactively intervene before customer experiences deteriorate. A certain airline improved complaint resolution efficiency by 60% by monitoring customer service conversations in real time.

The deep penetration of the experience economy

Explosion of personalized demand: Consumer expectations for customized services are driving CXM to shift from "standardization" to "scenario-based." For example, a bank used AI to analyze customer spending habits and provide dynamic credit limit recommendations, resulting in a 25% increase in customer retention rates.

Experience as a product: Some industries position experience itself as a core competitive advantage. For instance, a hotel group integrated room service, dining reservations, and tourism recommendations through a CXM platform, achieving a 30% premium on customer experience.

Data Compliance and Ethical Challenges

Strengthened Privacy Protection: Regulations such as the GDPR and China's Personal Information Protection Law are driving CXM technology upgrades, requiring companies to balance data utilization and compliance risks. For example, a retail company adopted federated learning technology to enable cross-channel analysis without sharing raw data.

Ethics and Transparency: As customers become more sensitive to algorithmic bias and data misuse, companies must establish transparent data usage policies. For example, a ride-sharing platform publicly disclosed its algorithmic logic, resulting in an 18% increase in customer trust.

Ecosystem Integration and Industry Vertical Integration

Solution Modularization: Leading vendors are building CXM platforms through API openness and ecosystem partnerships, such as Salesforce's deep integration with Slack and Tableau, reducing companies' technology integration costs.

Industry Customization: Vertical-specific solutions are emerging, such as patient journey management systems in the healthcare industry and post-sales experience optimization tools in manufacturing. A certain automotive brand improved customer satisfaction from 72% to 89% by adopting an industry-specific CXM system.

This report aims to provide a comprehensive presentation of the global market for Customer Experience Management, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Customer Experience Management by region & country, by Type, and by Application.

The Customer Experience Management market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Experience Management.

Market Segmentation

By Company

  • Adobe Systems
  • Nice Systems
  • SAP SE
  • Oracle
  • Sitecore
  • IBM
  • Medallia
  • Opentext
  • Verint Systems
  • Maritzcx
  • Tech Mahindra
  • SAS Institute
  • Avaya
  • Clarabridge
  • Zendesk
  • InMoment
  • Ignite

Segment by Type

  • Cloud-Based
  • On-Premise

Segment by Application

  • BFSI
  • Retail
  • Healthcare
  • IT & Telecom
  • Manufacturing
  • Government
  • Energy & Utilities
  • Others

By Region

  • North America
    • United States
    • Canada
  • Asia-Pacific
    • China
    • Japan
    • South Korea
    • Southeast Asia
    • India
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • U.K.
    • Italy
    • Netherlands
    • Nordic Countries
    • Rest of Europe
  • Latin America
    • Mexico
    • Brazil
    • Rest of Latin America
  • Middle East & Africa
    • Turkey
    • Saudi Arabia
    • UAE
    • Rest of MEA

Chapter Outline

Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 2: Detailed analysis of Customer Experience Management company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.

Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 5: Revenue of Customer Experience Management in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.

Chapter 6: Revenue of Customer Experience Management in country level. It provides sigmate data by Type, and by Application for each country/region.

Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.

Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.

Chapter 9: Conclusion.

Table of Contents

1 Market Overview

  • 1.1 Customer Experience Management Product Introduction
  • 1.2 Global Customer Experience Management Market Size Forecast (2020-2031)
  • 1.3 Customer Experience Management Market Trends & Drivers
    • 1.3.1 Customer Experience Management Industry Trends
    • 1.3.2 Customer Experience Management Market Drivers & Opportunity
    • 1.3.3 Customer Experience Management Market Challenges
    • 1.3.4 Customer Experience Management Market Restraints
  • 1.4 Assumptions and Limitations
  • 1.5 Study Objectives
  • 1.6 Years Considered

2 Competitive Analysis by Company

  • 2.1 Global Customer Experience Management Players Revenue Ranking (2024)
  • 2.2 Global Customer Experience Management Revenue by Company (2020-2025)
  • 2.3 Key Companies Customer Experience Management Manufacturing Base Distribution and Headquarters
  • 2.4 Key Companies Customer Experience Management Product Offered
  • 2.5 Key Companies Time to Begin Mass Production of Customer Experience Management
  • 2.6 Customer Experience Management Market Competitive Analysis
    • 2.6.1 Customer Experience Management Market Concentration Rate (2020-2025)
    • 2.6.2 Global 5 and 10 Largest Companies by Customer Experience Management Revenue in 2024
    • 2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Experience Management as of 2024)
  • 2.7 Mergers & Acquisitions, Expansion

3 Segmentation by Type

  • 3.1 Introduction by Type
    • 3.1.1 Cloud-Based
    • 3.1.2 On-Premise
  • 3.2 Global Customer Experience Management Sales Value by Type
    • 3.2.1 Global Customer Experience Management Sales Value by Type (2020 VS 2024 VS 2031)
    • 3.2.2 Global Customer Experience Management Sales Value, by Type (2020-2031)
    • 3.2.3 Global Customer Experience Management Sales Value, by Type (%) (2020-2031)

4 Segmentation by Application

  • 4.1 Introduction by Application
    • 4.1.1 BFSI
    • 4.1.2 Retail
    • 4.1.3 Healthcare
    • 4.1.4 IT & Telecom
    • 4.1.5 Manufacturing
    • 4.1.6 Government
    • 4.1.7 Energy & Utilities
    • 4.1.8 Others
  • 4.2 Global Customer Experience Management Sales Value by Application
    • 4.2.1 Global Customer Experience Management Sales Value by Application (2020 VS 2024 VS 2031)
    • 4.2.2 Global Customer Experience Management Sales Value, by Application (2020-2031)
    • 4.2.3 Global Customer Experience Management Sales Value, by Application (%) (2020-2031)

5 Segmentation by Region

  • 5.1 Global Customer Experience Management Sales Value by Region
    • 5.1.1 Global Customer Experience Management Sales Value by Region: 2020 VS 2024 VS 2031
    • 5.1.2 Global Customer Experience Management Sales Value by Region (2020-2025)
    • 5.1.3 Global Customer Experience Management Sales Value by Region (2026-2031)
    • 5.1.4 Global Customer Experience Management Sales Value by Region (%), (2020-2031)
  • 5.2 North America
    • 5.2.1 North America Customer Experience Management Sales Value, 2020-2031
    • 5.2.2 North America Customer Experience Management Sales Value by Country (%), 2024 VS 2031
  • 5.3 Europe
    • 5.3.1 Europe Customer Experience Management Sales Value, 2020-2031
    • 5.3.2 Europe Customer Experience Management Sales Value by Country (%), 2024 VS 2031
  • 5.4 Asia Pacific
    • 5.4.1 Asia Pacific Customer Experience Management Sales Value, 2020-2031
    • 5.4.2 Asia Pacific Customer Experience Management Sales Value by Region (%), 2024 VS 2031
  • 5.5 South America
    • 5.5.1 South America Customer Experience Management Sales Value, 2020-2031
    • 5.5.2 South America Customer Experience Management Sales Value by Country (%), 2024 VS 2031
  • 5.6 Middle East & Africa
    • 5.6.1 Middle East & Africa Customer Experience Management Sales Value, 2020-2031
    • 5.6.2 Middle East & Africa Customer Experience Management Sales Value by Country (%), 2024 VS 2031

6 Segmentation by Key Countries/Regions

  • 6.1 Key Countries/Regions Customer Experience Management Sales Value Growth Trends, 2020 VS 2024 VS 2031
  • 6.2 Key Countries/Regions Customer Experience Management Sales Value, 2020-2031
  • 6.3 United States
    • 6.3.1 United States Customer Experience Management Sales Value, 2020-2031
    • 6.3.2 United States Customer Experience Management Sales Value by Type (%), 2024 VS 2031
    • 6.3.3 United States Customer Experience Management Sales Value by Application, 2024 VS 2031
  • 6.4 Europe
    • 6.4.1 Europe Customer Experience Management Sales Value, 2020-2031
    • 6.4.2 Europe Customer Experience Management Sales Value by Type (%), 2024 VS 2031
    • 6.4.3 Europe Customer Experience Management Sales Value by Application, 2024 VS 2031
  • 6.5 China
    • 6.5.1 China Customer Experience Management Sales Value, 2020-2031
    • 6.5.2 China Customer Experience Management Sales Value by Type (%), 2024 VS 2031
    • 6.5.3 China Customer Experience Management Sales Value by Application, 2024 VS 2031
  • 6.6 Japan
    • 6.6.1 Japan Customer Experience Management Sales Value, 2020-2031
    • 6.6.2 Japan Customer Experience Management Sales Value by Type (%), 2024 VS 2031
    • 6.6.3 Japan Customer Experience Management Sales Value by Application, 2024 VS 2031
  • 6.7 South Korea
    • 6.7.1 South Korea Customer Experience Management Sales Value, 2020-2031
    • 6.7.2 South Korea Customer Experience Management Sales Value by Type (%), 2024 VS 2031
    • 6.7.3 South Korea Customer Experience Management Sales Value by Application, 2024 VS 2031
  • 6.8 Southeast Asia
    • 6.8.1 Southeast Asia Customer Experience Management Sales Value, 2020-2031
    • 6.8.2 Southeast Asia Customer Experience Management Sales Value by Type (%), 2024 VS 2031
    • 6.8.3 Southeast Asia Customer Experience Management Sales Value by Application, 2024 VS 2031
  • 6.9 India
    • 6.9.1 India Customer Experience Management Sales Value, 2020-2031
    • 6.9.2 India Customer Experience Management Sales Value by Type (%), 2024 VS 2031
    • 6.9.3 India Customer Experience Management Sales Value by Application, 2024 VS 2031

7 Company Profiles

  • 7.1 Adobe Systems
    • 7.1.1 Adobe Systems Profile
    • 7.1.2 Adobe Systems Main Business
    • 7.1.3 Adobe Systems Customer Experience Management Products, Services and Solutions
    • 7.1.4 Adobe Systems Customer Experience Management Revenue (US$ Million) & (2020-2025)
    • 7.1.5 Adobe Systems Recent Developments
  • 7.2 Nice Systems
    • 7.2.1 Nice Systems Profile
    • 7.2.2 Nice Systems Main Business
    • 7.2.3 Nice Systems Customer Experience Management Products, Services and Solutions
    • 7.2.4 Nice Systems Customer Experience Management Revenue (US$ Million) & (2020-2025)
    • 7.2.5 Nice Systems Recent Developments
  • 7.3 SAP SE
    • 7.3.1 SAP SE Profile
    • 7.3.2 SAP SE Main Business
    • 7.3.3 SAP SE Customer Experience Management Products, Services and Solutions
    • 7.3.4 SAP SE Customer Experience Management Revenue (US$ Million) & (2020-2025)
    • 7.3.5 SAP SE Recent Developments
  • 7.4 Oracle
    • 7.4.1 Oracle Profile
    • 7.4.2 Oracle Main Business
    • 7.4.3 Oracle Customer Experience Management Products, Services and Solutions
    • 7.4.4 Oracle Customer Experience Management Revenue (US$ Million) & (2020-2025)
    • 7.4.5 Oracle Recent Developments
  • 7.5 Sitecore
    • 7.5.1 Sitecore Profile
    • 7.5.2 Sitecore Main Business
    • 7.5.3 Sitecore Customer Experience Management Products, Services and Solutions
    • 7.5.4 Sitecore Customer Experience Management Revenue (US$ Million) & (2020-2025)
    • 7.5.5 Sitecore Recent Developments
  • 7.6 IBM
    • 7.6.1 IBM Profile
    • 7.6.2 IBM Main Business
    • 7.6.3 IBM Customer Experience Management Products, Services and Solutions
    • 7.6.4 IBM Customer Experience Management Revenue (US$ Million) & (2020-2025)
    • 7.6.5 IBM Recent Developments
  • 7.7 Medallia
    • 7.7.1 Medallia Profile
    • 7.7.2 Medallia Main Business
    • 7.7.3 Medallia Customer Experience Management Products, Services and Solutions
    • 7.7.4 Medallia Customer Experience Management Revenue (US$ Million) & (2020-2025)
    • 7.7.5 Medallia Recent Developments
  • 7.8 Opentext
    • 7.8.1 Opentext Profile
    • 7.8.2 Opentext Main Business
    • 7.8.3 Opentext Customer Experience Management Products, Services and Solutions
    • 7.8.4 Opentext Customer Experience Management Revenue (US$ Million) & (2020-2025)
    • 7.8.5 Opentext Recent Developments
  • 7.9 Verint Systems
    • 7.9.1 Verint Systems Profile
    • 7.9.2 Verint Systems Main Business
    • 7.9.3 Verint Systems Customer Experience Management Products, Services and Solutions
    • 7.9.4 Verint Systems Customer Experience Management Revenue (US$ Million) & (2020-2025)
    • 7.9.5 Verint Systems Recent Developments
  • 7.10 Maritzcx
    • 7.10.1 Maritzcx Profile
    • 7.10.2 Maritzcx Main Business
    • 7.10.3 Maritzcx Customer Experience Management Products, Services and Solutions
    • 7.10.4 Maritzcx Customer Experience Management Revenue (US$ Million) & (2020-2025)
    • 7.10.5 Maritzcx Recent Developments
  • 7.11 Tech Mahindra
    • 7.11.1 Tech Mahindra Profile
    • 7.11.2 Tech Mahindra Main Business
    • 7.11.3 Tech Mahindra Customer Experience Management Products, Services and Solutions
    • 7.11.4 Tech Mahindra Customer Experience Management Revenue (US$ Million) & (2020-2025)
    • 7.11.5 Tech Mahindra Recent Developments
  • 7.12 SAS Institute
    • 7.12.1 SAS Institute Profile
    • 7.12.2 SAS Institute Main Business
    • 7.12.3 SAS Institute Customer Experience Management Products, Services and Solutions
    • 7.12.4 SAS Institute Customer Experience Management Revenue (US$ Million) & (2020-2025)
    • 7.12.5 SAS Institute Recent Developments
  • 7.13 Avaya
    • 7.13.1 Avaya Profile
    • 7.13.2 Avaya Main Business
    • 7.13.3 Avaya Customer Experience Management Products, Services and Solutions
    • 7.13.4 Avaya Customer Experience Management Revenue (US$ Million) & (2020-2025)
    • 7.13.5 Avaya Recent Developments
  • 7.14 Clarabridge
    • 7.14.1 Clarabridge Profile
    • 7.14.2 Clarabridge Main Business
    • 7.14.3 Clarabridge Customer Experience Management Products, Services and Solutions
    • 7.14.4 Clarabridge Customer Experience Management Revenue (US$ Million) & (2020-2025)
    • 7.14.5 Clarabridge Recent Developments
  • 7.15 Zendesk
    • 7.15.1 Zendesk Profile
    • 7.15.2 Zendesk Main Business
    • 7.15.3 Zendesk Customer Experience Management Products, Services and Solutions
    • 7.15.4 Zendesk Customer Experience Management Revenue (US$ Million) & (2020-2025)
    • 7.15.5 Zendesk Recent Developments
  • 7.16 InMoment
    • 7.16.1 InMoment Profile
    • 7.16.2 InMoment Main Business
    • 7.16.3 InMoment Customer Experience Management Products, Services and Solutions
    • 7.16.4 InMoment Customer Experience Management Revenue (US$ Million) & (2020-2025)
    • 7.16.5 InMoment Recent Developments
  • 7.17 Ignite
    • 7.17.1 Ignite Profile
    • 7.17.2 Ignite Main Business
    • 7.17.3 Ignite Customer Experience Management Products, Services and Solutions
    • 7.17.4 Ignite Customer Experience Management Revenue (US$ Million) & (2020-2025)
    • 7.17.5 Ignite Recent Developments

8 Industry Chain Analysis

  • 8.1 Customer Experience Management Industrial Chain
  • 8.2 Customer Experience Management Upstream Analysis
    • 8.2.1 Key Raw Materials
    • 8.2.2 Raw Materials Key Suppliers
    • 8.2.3 Manufacturing Cost Structure
  • 8.3 Midstream Analysis
  • 8.4 Downstream Analysis (Customers Analysis)
  • 8.5 Sales Model and Sales Channels
    • 8.5.1 Customer Experience Management Sales Model
    • 8.5.2 Sales Channel
    • 8.5.3 Customer Experience Management Distributors

9 Research Findings and Conclusion

10 Appendix

  • 10.1 Research Methodology
    • 10.1.1 Methodology/Research Approach
      • 10.1.1.1 Research Programs/Design
      • 10.1.1.2 Market Size Estimation
      • 10.1.1.3 Market Breakdown and Data Triangulation
    • 10.1.2 Data Source
      • 10.1.2.1 Secondary Sources
      • 10.1.2.2 Primary Sources
  • 10.2 Author Details
  • 10.3 Disclaimer

List of Tables

  • Table 1. Customer Experience Management Market Trends
  • Table 2. Customer Experience Management Market Drivers & Opportunity
  • Table 3. Customer Experience Management Market Challenges
  • Table 4. Customer Experience Management Market Restraints
  • Table 5. Global Customer Experience Management Revenue by Company (2020-2025) & (US$ Million)
  • Table 6. Global Customer Experience Management Revenue Market Share by Company (2020-2025)
  • Table 7. Key Companies Customer Experience Management Manufacturing Base Distribution and Headquarters
  • Table 8. Key Companies Customer Experience Management Product Type
  • Table 9. Key Companies Time to Begin Mass Production of Customer Experience Management
  • Table 10. Global Customer Experience Management Companies Market Concentration Ratio (CR5 and HHI)
  • Table 11. Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Experience Management as of 2024)
  • Table 12. Mergers & Acquisitions, Expansion Plans
  • Table 13. Global Customer Experience Management Sales Value by Type: 2020 VS 2024 VS 2031 (US$ Million)
  • Table 14. Global Customer Experience Management Sales Value by Type (2020-2025) & (US$ Million)
  • Table 15. Global Customer Experience Management Sales Value by Type (2026-2031) & (US$ Million)
  • Table 16. Global Customer Experience Management Sales Market Share in Value by Type (2020-2025)
  • Table 17. Global Customer Experience Management Sales Market Share in Value by Type (2026-2031)
  • Table 18. Global Customer Experience Management Sales Value by Application: 2020 VS 2024 VS 2031 (US$ Million)
  • Table 19. Global Customer Experience Management Sales Value by Application (2020-2025) & (US$ Million)
  • Table 20. Global Customer Experience Management Sales Value by Application (2026-2031) & (US$ Million)
  • Table 21. Global Customer Experience Management Sales Market Share in Value by Application (2020-2025)
  • Table 22. Global Customer Experience Management Sales Market Share in Value by Application (2026-2031)
  • Table 23. Global Customer Experience Management Sales Value by Region, (2020 VS 2024 VS 2031) & (US$ Million)
  • Table 24. Global Customer Experience Management Sales Value by Region (2020-2025) & (US$ Million)
  • Table 25. Global Customer Experience Management Sales Value by Region (2026-2031) & (US$ Million)
  • Table 26. Global Customer Experience Management Sales Value by Region (2020-2025) & (%)
  • Table 27. Global Customer Experience Management Sales Value by Region (2026-2031) & (%)
  • Table 28. Key Countries/Regions Customer Experience Management Sales Value Growth Trends, (US$ Million): 2020 VS 2024 VS 2031
  • Table 29. Key Countries/Regions Customer Experience Management Sales Value, (2020-2025) & (US$ Million)
  • Table 30. Key Countries/Regions Customer Experience Management Sales Value, (2026-2031) & (US$ Million)
  • Table 31. Adobe Systems Basic Information List
  • Table 32. Adobe Systems Description and Business Overview
  • Table 33. Adobe Systems Customer Experience Management Products, Services and Solutions
  • Table 34. Revenue (US$ Million) in Customer Experience Management Business of Adobe Systems (2020-2025)
  • Table 35. Adobe Systems Recent Developments
  • Table 36. Nice Systems Basic Information List
  • Table 37. Nice Systems Description and Business Overview
  • Table 38. Nice Systems Customer Experience Management Products, Services and Solutions
  • Table 39. Revenue (US$ Million) in Customer Experience Management Business of Nice Systems (2020-2025)
  • Table 40. Nice Systems Recent Developments
  • Table 41. SAP SE Basic Information List
  • Table 42. SAP SE Description and Business Overview
  • Table 43. SAP SE Customer Experience Management Products, Services and Solutions
  • Table 44. Revenue (US$ Million) in Customer Experience Management Business of SAP SE (2020-2025)
  • Table 45. SAP SE Recent Developments
  • Table 46. Oracle Basic Information List
  • Table 47. Oracle Description and Business Overview
  • Table 48. Oracle Customer Experience Management Products, Services and Solutions
  • Table 49. Revenue (US$ Million) in Customer Experience Management Business of Oracle (2020-2025)
  • Table 50. Oracle Recent Developments
  • Table 51. Sitecore Basic Information List
  • Table 52. Sitecore Description and Business Overview
  • Table 53. Sitecore Customer Experience Management Products, Services and Solutions
  • Table 54. Revenue (US$ Million) in Customer Experience Management Business of Sitecore (2020-2025)
  • Table 55. Sitecore Recent Developments
  • Table 56. IBM Basic Information List
  • Table 57. IBM Description and Business Overview
  • Table 58. IBM Customer Experience Management Products, Services and Solutions
  • Table 59. Revenue (US$ Million) in Customer Experience Management Business of IBM (2020-2025)
  • Table 60. IBM Recent Developments
  • Table 61. Medallia Basic Information List
  • Table 62. Medallia Description and Business Overview
  • Table 63. Medallia Customer Experience Management Products, Services and Solutions
  • Table 64. Revenue (US$ Million) in Customer Experience Management Business of Medallia (2020-2025)
  • Table 65. Medallia Recent Developments
  • Table 66. Opentext Basic Information List
  • Table 67. Opentext Description and Business Overview
  • Table 68. Opentext Customer Experience Management Products, Services and Solutions
  • Table 69. Revenue (US$ Million) in Customer Experience Management Business of Opentext (2020-2025)
  • Table 70. Opentext Recent Developments
  • Table 71. Verint Systems Basic Information List
  • Table 72. Verint Systems Description and Business Overview
  • Table 73. Verint Systems Customer Experience Management Products, Services and Solutions
  • Table 74. Revenue (US$ Million) in Customer Experience Management Business of Verint Systems (2020-2025)
  • Table 75. Verint Systems Recent Developments
  • Table 76. Maritzcx Basic Information List
  • Table 77. Maritzcx Description and Business Overview
  • Table 78. Maritzcx Customer Experience Management Products, Services and Solutions
  • Table 79. Revenue (US$ Million) in Customer Experience Management Business of Maritzcx (2020-2025)
  • Table 80. Maritzcx Recent Developments
  • Table 81. Tech Mahindra Basic Information List
  • Table 82. Tech Mahindra Description and Business Overview
  • Table 83. Tech Mahindra Customer Experience Management Products, Services and Solutions
  • Table 84. Revenue (US$ Million) in Customer Experience Management Business of Tech Mahindra (2020-2025)
  • Table 85. Tech Mahindra Recent Developments
  • Table 86. SAS Institute Basic Information List
  • Table 87. SAS Institute Description and Business Overview
  • Table 88. SAS Institute Customer Experience Management Products, Services and Solutions
  • Table 89. Revenue (US$ Million) in Customer Experience Management Business of SAS Institute (2020-2025)
  • Table 90. SAS Institute Recent Developments
  • Table 91. Avaya Basic Information List
  • Table 92. Avaya Description and Business Overview
  • Table 93. Avaya Customer Experience Management Products, Services and Solutions
  • Table 94. Revenue (US$ Million) in Customer Experience Management Business of Avaya (2020-2025)
  • Table 95. Avaya Recent Developments
  • Table 96. Clarabridge Basic Information List
  • Table 97. Clarabridge Description and Business Overview
  • Table 98. Clarabridge Customer Experience Management Products, Services and Solutions
  • Table 99. Revenue (US$ Million) in Customer Experience Management Business of Clarabridge (2020-2025)
  • Table 100. Clarabridge Recent Developments
  • Table 101. Zendesk Basic Information List
  • Table 102. Zendesk Description and Business Overview
  • Table 103. Zendesk Customer Experience Management Products, Services and Solutions
  • Table 104. Revenue (US$ Million) in Customer Experience Management Business of Zendesk (2020-2025)
  • Table 105. Zendesk Recent Developments
  • Table 106. InMoment Basic Information List
  • Table 107. InMoment Description and Business Overview
  • Table 108. InMoment Customer Experience Management Products, Services and Solutions
  • Table 109. Revenue (US$ Million) in Customer Experience Management Business of InMoment (2020-2025)
  • Table 110. InMoment Recent Developments
  • Table 111. Ignite Basic Information List
  • Table 112. Ignite Description and Business Overview
  • Table 113. Ignite Customer Experience Management Products, Services and Solutions
  • Table 114. Revenue (US$ Million) in Customer Experience Management Business of Ignite (2020-2025)
  • Table 115. Ignite Recent Developments
  • Table 116. Key Raw Materials Lists
  • Table 117. Raw Materials Key Suppliers Lists
  • Table 118. Customer Experience Management Downstream Customers
  • Table 119. Customer Experience Management Distributors List
  • Table 120. Research Programs/Design for This Report
  • Table 121. Key Data Information from Secondary Sources
  • Table 122. Key Data Information from Primary Sources

List of Figures

  • Figure 1. Customer Experience Management Product Picture
  • Figure 2. Global Customer Experience Management Sales Value, 2020 VS 2024 VS 2031 (US$ Million)
  • Figure 3. Global Customer Experience Management Sales Value (2020-2031) & (US$ Million)
  • Figure 4. Customer Experience Management Report Years Considered
  • Figure 5. Global Customer Experience Management Players Revenue Ranking (2024) & (US$ Million)
  • Figure 6. The 5 and 10 Largest Companies in the World: Market Share by Customer Experience Management Revenue in 2024
  • Figure 7. Customer Experience Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3): 2020 VS 2024
  • Figure 8. Cloud-Based Picture
  • Figure 9. On-Premise Picture
  • Figure 10. Global Customer Experience Management Sales Value by Type (2020 VS 2024 VS 2031) & (US$ Million)
  • Figure 11. Global Customer Experience Management Sales Value Market Share by Type, 2024 & 2031
  • Figure 12. Product Picture of BFSI
  • Figure 13. Product Picture of Retail
  • Figure 14. Product Picture of Healthcare
  • Figure 15. Product Picture of IT & Telecom
  • Figure 16. Product Picture of Manufacturing
  • Figure 17. Product Picture of Government
  • Figure 18. Product Picture of Energy & Utilities
  • Figure 19. Product Picture of Others
  • Figure 20. Global Customer Experience Management Sales Value by Application (2020 VS 2024 VS 2031) & (US$ Million)
  • Figure 21. Global Customer Experience Management Sales Value Market Share by Application, 2024 & 2031
  • Figure 22. North America Customer Experience Management Sales Value (2020-2031) & (US$ Million)
  • Figure 23. North America Customer Experience Management Sales Value by Country (%), 2024 VS 2031
  • Figure 24. Europe Customer Experience Management Sales Value, (2020-2031) & (US$ Million)
  • Figure 25. Europe Customer Experience Management Sales Value by Country (%), 2024 VS 2031
  • Figure 26. Asia Pacific Customer Experience Management Sales Value, (2020-2031) & (US$ Million)
  • Figure 27. Asia Pacific Customer Experience Management Sales Value by Region (%), 2024 VS 2031
  • Figure 28. South America Customer Experience Management Sales Value, (2020-2031) & (US$ Million)
  • Figure 29. South America Customer Experience Management Sales Value by Country (%), 2024 VS 2031
  • Figure 30. Middle East & Africa Customer Experience Management Sales Value, (2020-2031) & (US$ Million)
  • Figure 31. Middle East & Africa Customer Experience Management Sales Value by Country (%), 2024 VS 2031
  • Figure 32. Key Countries/Regions Customer Experience Management Sales Value (%), (2020-2031)
  • Figure 33. United States Customer Experience Management Sales Value, (2020-2031) & (US$ Million)
  • Figure 34. United States Customer Experience Management Sales Value by Type (%), 2024 VS 2031
  • Figure 35. United States Customer Experience Management Sales Value by Application (%), 2024 VS 2031
  • Figure 36. Europe Customer Experience Management Sales Value, (2020-2031) & (US$ Million)
  • Figure 37. Europe Customer Experience Management Sales Value by Type (%), 2024 VS 2031
  • Figure 38. Europe Customer Experience Management Sales Value by Application (%), 2024 VS 2031
  • Figure 39. China Customer Experience Management Sales Value, (2020-2031) & (US$ Million)
  • Figure 40. China Customer Experience Management Sales Value by Type (%), 2024 VS 2031
  • Figure 41. China Customer Experience Management Sales Value by Application (%), 2024 VS 2031
  • Figure 42. Japan Customer Experience Management Sales Value, (2020-2031) & (US$ Million)
  • Figure 43. Japan Customer Experience Management Sales Value by Type (%), 2024 VS 2031
  • Figure 44. Japan Customer Experience Management Sales Value by Application (%), 2024 VS 2031
  • Figure 45. South Korea Customer Experience Management Sales Value, (2020-2031) & (US$ Million)
  • Figure 46. South Korea Customer Experience Management Sales Value by Type (%), 2024 VS 2031
  • Figure 47. South Korea Customer Experience Management Sales Value by Application (%), 2024 VS 2031
  • Figure 48. Southeast Asia Customer Experience Management Sales Value, (2020-2031) & (US$ Million)
  • Figure 49. Southeast Asia Customer Experience Management Sales Value by Type (%), 2024 VS 2031
  • Figure 50. Southeast Asia Customer Experience Management Sales Value by Application (%), 2024 VS 2031
  • Figure 51. India Customer Experience Management Sales Value, (2020-2031) & (US$ Million)
  • Figure 52. India Customer Experience Management Sales Value by Type (%), 2024 VS 2031
  • Figure 53. India Customer Experience Management Sales Value by Application (%), 2024 VS 2031
  • Figure 54. Customer Experience Management Industrial Chain
  • Figure 55. Customer Experience Management Manufacturing Cost Structure
  • Figure 56. Channels of Distribution (Direct Sales, and Distribution)
  • Figure 57. Bottom-up and Top-down Approaches for This Report
  • Figure 58. Data Triangulation
  • Figure 59. Key Executives Interviewed