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市場調查報告書
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1904956

越南IP電話市場評估：依產品類型、連結類型、最終用途、通路與地區劃分，機會與預測（2018-2032年）

Vietnam IP Phone Market Assessment, By Product Type, By Connectivity Type, By End-Use Application, By Distribution Channel, By Region, Opportunities and Forecast, 2018-2032F
出版日期: | 出版商: Markets & Data | 英文 94 Pages | 商品交期: 3-5個工作天內

價格

預計在2025年至2032年的預測期內，越南IP電話市場將以12.60%的複合年增長率增長，從2024年的8398萬美元增長到2032年的2.3021億美元。這一市場成長的驅動因素包括數位轉型舉措、企業現代化需求的不斷增長以及全國網路基礎設施的升級。推動這一趨勢的關鍵因素之一是，銀行、企業服務和跨國公司等行業的企業正逐步從傳統的PBX系統遷移到基於VoIP的通訊系統，以此降低營運成本並加強內部協作。此外，越南不斷擴展的光纖網路和日益提高的寬頻可靠性也為基於IP的語音服務提供了必要的可靠性，使其成為大型企業的理想選擇，這也促進了這一遷移。

因此，混合辦公和遠端辦公模式的日益普及，是推動企業採購安全、可擴展且集中管理的通訊設備（例如 IP 電話）以滿足其通訊需求的主要動力。大型企業部署 IP 電話的主要目的在於：實現跨多站點架構的通訊標準化、支援虛擬會議以及將語音與企業應用程式（例如 CRM、ERP 和幫助台平台）整合。

例如，2025 年 9 月，越南電信業者 Viettel 和諾基亞利用先進的寬頻網路閘道技術對河內都會區固定寬頻網路進行了現代化改造，為用戶提供更高品質和更高可靠性的寬頻服務。此次升級為網路電話 (VoIP) 和 IP 電話用戶帶來更舒適的體驗，並提供強大的互聯網連接，而這正是企業和大型組織採用新技術所必需的。

目錄

第一章：專案範圍與定義

第二章：研究方法

第三章：摘要整理

第四章：美國關稅的影響

第五章：客戶之聲

  • 受訪者人口統計資料
  • 品牌認知度
  • 購買決策因素
  • 首選購買管道
  • 購買頻率
  • 售後挑戰

第六章 越南IP電話市場展望（2018-2032）

  • 市場規模分析及預測
    • 按價值
  • 市佔率分析與預測
    • 依產品類型
      • 硬體話機（非視訊桌上IP電話）
      • 硬體視訊桌面IP電話
      • 會議IP電話（多麥克風/會議室終端機）
      • 其他
    • 按連線類型
      • 有線IP電話
      • 無線IP電話
    • 依最終用途
      • 大型企業（銀行）、公司和跨國公司
      • 飯店與零售連鎖店
      • 中小企業
      • 政府和部會
      • 教育醫療機構
      • 其他
    • 按分銷通路通路
      • 線下
      • 線上
    • 按地區
      • 南部
      • 北部
      • 中部
    • 公司市佔率分析
  • 2024 年市場地圖分析
    • 依產品類型
    • 按連線類型
    • 依最終用途
    • 按分銷管道
    • 按地區

第七章：波特五力分析

第八章：PESTLE 分析

第九章：市場動態

  • 市場驅動因素
  • 市場挑戰

第十章：市場趨勢與發展動態

第十一章：個案研究

第十二章：競爭格局

  • 前五大競爭對手矩陣
  • 前五名SWOT分析
  • 十大主要廠商
    • 億聯網路技術股份有限公司
      • 公司詳情
      • 關鍵管理人員
      • 主要產品
      • 主要市場趨勢及地理擴張
      • 近期發展/合作、協作、併購
      • 關鍵財務資訊（已公佈）
    • 思科系統公司
    • Grandstream Vietnam Co., Ltd.
    • Ava​​ya LLC
    • Flyingvoice Vietnam
    • 惠普公司
    • Planet Technology公司
    • ALE International
    • Xorcom
    • 範維爾科技有限公司

第十三章：策略建議

第十四章：關於我們和免責聲明

Product Code: MX13903

Vietnam IP Phone market is projected to witness a CAGR of 12.60% during the forecast period 2025-2032, growing from USD 83.98 million in 2024 to USD 230.21 million in 2032. The market growth is attributed to a mix of digital transformation initiatives, increased enterprise modernization demand, and the upgrade of the network infrastructure nationwide. One of the major contributors to this changing trend is businesses in the sectors of banking, corporate services, and multinational operations, which are progressively moving away from legacy PBX systems to VoIP-based communication as a strategy to cut down operating costs and enhance internal collaboration. The transition is also attractive due to Vietnam's rising fiber-optic coverage and improved broadband stability, which in turn provide the needed reliability for IP-based voice services and make them the most suitable for large-scale enterprise use.

The increased adoption of hybrid and remote work models is, therefore, the major factor that leads organizations to purchase secure, scalable, and centrally managed communication gadgets, such as IP phones, to meet their communication needs. Largely, large enterprises are, therefore, deploying IP phones with the primary purpose of normalizing communication in their multi-branch structures, facilitating virtual meeting environments, and integrating voice with enterprise applications such as CRM, ERP, and helpdesk platforms.

For instance, in September 2025, Viettel and Nokia modernized the fixed broadband network in the Hanoi metro area with advanced Broadband Network Gateway technology to provide users with enhanced broadband quality and reliability. Thus, this upgrade is a comfortable zone for VoIP (Voice over Internet Protocol) and IP (Internet Protocol) phone users, offering enterprises and large organizations access to the robust internet connectivity they require to adopt new technologies.

Expansion of Vietnam's BPO Industry Driving IP Phone Adoption

The rise of the Business Process Outsourcing (BPO) sector in Vietnam has largely driven the widespread adoption of IP phones across the country. Vietnam is now a top offshoring destination thanks to low labor costs, strong English language capabilities, and a thriving IT and business services sector. BPO companies represent a key customer segment for communication service providers, offering customer support, technical assistance, telemarketing, and back-office operations to international clients. However, maintaining service quality requires a robust, reliable, and flexible communication infrastructure. This need for high-quality voice transmission is accelerating the adoption of IP phones that enable clear, stable, and seamless Internet-based communication.

Most large BPO centers operate in multi shift environments with hundreds or even thousands of agents, making traditional telephony systems inefficient and costly. IP phones, particularly wired handsets, enable centralized management, easy scalability, and seamless integration with call management software, thereby improving workflow efficiency, call routing, and reporting capabilities. In addition, features such as conferencing, call forwarding, and voicemail allow employees to exchange information quickly, making these functions critical operational efficiency tools in fast moving outsourcing environments.

For instance, in September 2025, Vietnam's customer service outsourcing sector experienced a yearly growth rate of about 30%, with more than 200 BPO companies operating nationwide and revenue projected to exceed USD 1 billion by 2025, illustrating the vast expansion of call centre operations and the rise of multilingual support hubs in the country. Such rapid industry growth, driven by rising global demand for voice and helpdesk services, is increasing the need for reliable VoIP communication devices, such as IP phones, for both customer-facing personnel and back-office staff.

Enterprise Digital Transformation and Shift to IP-Based Communication Propels Market Expansion

One of the key factors driving the rapid adoption of IP phones in Vietnam is the acceleration of enterprise digital transformation. Enterprises are upgrading their communication infrastructure to have more efficient, scalable and integrated operations. As companies transition from traditional PBX systems to cloud based and VoIP enabled solutions, IP phones emerge as essential devices for enabling seamless voice communication across distributed teams, multi branch networks, and customer facing departments. This shift aligns well with Vietnam's broader digital transformation agenda, which encourages enterprises to replace legacy systems with technologies that boost productivity, reduce operational costs, and enhance collaboration.

The powerhouses in the fields of banking, finance, corporate services, and multinational operations are large enterprises leading the way in this transition by going for IP phone systems that are integrated with unified communication solutions, CRM platforms, and helpdesk software. As a result, call management becomes centralized through this integration, customer service workflows are streamlined, and organizations can maintain consistent communication standards across departments. As hybrid work models gain popularity, enterprises increasingly require communication tools that are reliable, secure, and capable of supporting remote connectivity; therefore, IP phones are preferred due to features such as high call quality, flexibility, and centralized control.

For instance, in March 2025, several major Vietnamese ICT firms such as VNPT and FPT focused on unified communications, cloud services, and integrated enterprise platforms to expand their digital service portfolios. Such changes in enterprise IT ecosystems are a key reason businesses are able to transition to digital communication networks, thereby supporting the growing demand for IP phones that integrate seamlessly with modern communication infrastructures.

Wired IP Phone is Leading the Market Share

The Vietnam IP phone market is dominated by wired IP phones, primarily due to their reliability, stability, and suitability for enterprise-grade communication environments. Large organizations, like banks, financial institutions, corporate services, and BPOs, invest in uninterrupted voice quality and secure connectivity, which are features that wired IP phones consistently deliver. Wireless devices that rely on Wi-Fi signal strength and internal network configurations may experience call interruptions, whereas wired IP phones deliver consistently clear audio, minimal latency, and greater resistance to network interference. For this reason, these devices are widely used in high call volume environments such as call centers, customer service departments, and administrative offices, where voice quality and system uptime are critical.

Enterprise communication infrastructure in Vietnam is largely Ethernet-based, meaning most businesses already have the required LAN cabling and network ports in place. This reduces installation costs and enables the large-scale deployment of wired IP phones. Additionally, most companies in Vietnam continue to operate under traditional office layouts with fixed workstations, making desk-based wired IP phones a logical choice for employees.

As enterprises adopt VoIP solutions and transition away from traditional PBX systems, wired IP phones continue to offer strong compatibility with SIP based platforms and centralized management tools. In addition, their long service life, low maintenance requirements, and cost-effectiveness are key factors behind their continued dominance in Vietnam's IP phone market, particularly among large enterprises and multi-branch organizations.

Southern Region is Dominating the Vietnam IP Phone Market Share

The Southern region is dominating the Vietnam IP phone market primarily because it serves as the country's strongest economic and commercial hub, hosting the highest concentration of large enterprises, multinational corporations, financial institutions, IT parks, and BPO/outsourcing centres. Cities like Ho Chi Minh City, Binh Duong, and Dong Nai have dense clusters of corporate offices, industrial zones, and service-sector operations that rely heavily on advanced communication infrastructure. These organizations are early adopters of VoIP and unified communication systems, leading to higher deployment of IP phones, particularly wired desktop handsets and conference phones.

The Southern region also benefits from better-developed digital and telecom infrastructure, including extensive fiber-optic coverage, high-speed broadband availability, and strong enterprise network capacity. This enables companies to adopt IP-based communication systems more easily compared to other regions. Additionally, the region's thriving BPO industry, logistics hubs, and expanding corporate campuses generate consistent demand for enterprise-grade communication devices to support high call volumes and multi-branch connectivity.

For instance, in July 2025, multiple high-capacity data center developments were underway in Ho Chi Minh City, including projects by CMC Group and Viettel in Saigon Hi-Tech Park and Tan Phu Trung Industrial Park, respectively. Such expansions in digital infrastructure reflect growing demand from corporate and ICT sectors for robust communication systems and network resources, reinforcing the Southern region's lead in IP phone installations.

Impact of U.S. Tariffs on the Vietnam IP Phone Market

Increased Pressure to Localize or Source Components Elsewhere

To mitigate tariff related risks, IP phone OEMs and telecom hardware manufacturers in Vietnam may seek to increase component localization or diversify sourcing toward alternative non U.S. suppliers.

Supporting industries are already responding by investing in localized component production, which could help IP phone manufacturers reduce dependency on U.S. imports.

Investment Uncertainty and Strategic Risk

The prevailing tariff environment is creating uncertainty and may prompt foreign IP phone and telecom hardware investors to adopt a more cautious approach toward capacity expansion in Vietnam.

Higher costs and potential demand volatility (from both domestic and export markets) may lead companies to delay or reduce investment in IP-telephony hardware, cloud PBX infrastructure, or R&D for advanced telecom devices.

Key Players Landscape and Outlook

The landscape of Vietnam's IP Phone market is shaped by accelerating enterprise digitalization, growing adoption of VoIP communication platforms, and the steady replacement of legacy PBX systems across corporate and public-sector environments. Leading global brands and regional telecom distributors are strengthening their product portfolios by offering SIP-compatible desktop handsets, high-performance conference phones, and integrated communication endpoints designed for modern hybrid workplaces. Key players are increasingly focused on enhancing device interoperability, improving call quality, expanding security features, and supporting seamless integration with cloud-based unified communication systems.

Product development is also shifting toward advanced features such as HD voice, noise suppression, multi-line support, and compatibility with collaboration platforms. Partnerships between telecom operators, IT service providers, and VoIP solution vendors are further enhancing system readiness and accelerating rollout across diverse sectors, including BFSI, hospitality, education, and healthcare.

For instance, in March 2025, FPT Telecom International (FTI) was honoured with strategic partner awards for its role in promoting advanced IT and networking solutions in Vietnam, recognising its contribution to deploying secure, enterprise networking infrastructure that supports unified communication platforms. These achievements by major telecom integrators reflect the broader trend of enterprises adopting modern communication systems, driving demand for IP phones and reinforcing competitive momentum among key market players.

Table of Contents

1. Project Scope & Definitions

2. Research Methodology

3. Executive Summary

4. Impact of U.S. Tariffs

5. Voice of Customer

  • 5.1. Respondent Demographics
  • 5.2. Brand Awareness
  • 5.3. Factors Considered in Purchase Decisions
  • 5.4. Preferred Purchase Channel
  • 5.5. Frequency of Purchase
  • 5.6. Challenges Faced Post Purchase

6. Vietnam IP Phone Market Outlook, 2018-2032F

  • 6.1. Market Size Analysis & Forecast
    • 6.1.1. By Value
  • 6.2. Market Share Analysis & Forecast
    • 6.2.1. By Product Type
      • 6.2.1.1. Hardware Handset (Non-Video Desktop IP Phones)
      • 6.2.1.2. Hardware Video Desktop IP Phones
      • 6.2.1.3. Conference IP Phones (Multi-mic / Room Endpoints)
      • 6.2.1.4. Others
    • 6.2.2. By Connectivity Type
      • 6.2.2.1. Wired IP Phones
      • 6.2.2.2. Wireless IP Phones
    • 6.2.3. By End-Use Application
      • 6.2.3.1. Large Enterprises (Banks Corporates MNCs)
      • 6.2.3.2. Hospitality and Retail Chains
      • 6.2.3.3. Small and Medium Enterprises (SMEs)
      • 6.2.3.4. Government Offices and Ministries
      • 6.2.3.5. Education and Healthcare Institutions
      • 6.2.3.6. Others
    • 6.2.4. By Distribution Channel
      • 6.2.4.1. Offline
      • 6.2.4.2. Online
    • 6.2.5. By Region
      • 6.2.5.1. Southern
      • 6.2.5.2. Northern
      • 6.2.5.3. Central
    • 6.2.6. By Company Market Share Analysis (Top 5 Companies, Others - By Value, 2024)
  • 6.3. Market Map Analysis, 2024
    • 6.3.1. By Product Type
    • 6.3.2. By Connectivity Type
    • 6.3.3. By End-Use Application
    • 6.3.4. By Distribution Channel
    • 6.3.5. By Region

7. Porter's Five Forces Analysis

8. PESTLE Analysis

9. Market Dynamics

  • 9.1. Market Drivers
  • 9.2. Market Challenges

10. Market Trends and Developments

11. Case Studies

12. Competitive Landscape

  • 12.1. Competition Matrix of Top 5 Market Leaders
  • 12.2. SWOT Analysis for Top 5 Players
  • 12.3. Key Players Landscape for Top 10 Market Players
    • 12.3.1. Yealink Network Technology Co., Ltd.
      • 12.3.1.1. Company Details
      • 12.3.1.2. Key Management Personnel
      • 12.3.1.3. Key Products Offered
      • 12.3.1.4. Key Market Focus & Geographical Presence
      • 12.3.1.5. Recent Developments/Collaborations/Partnerships/Mergers and Acquisitions
      • 12.3.1.6. Key Financials (As Reported)
    • 12.3.2. Cisco Systems, Inc.
    • 12.3.3. Grandstream Vietnam Co., Ltd.
    • 12.3.4. Avaya LLC
    • 12.3.5. Flyingvoice Vietnam
    • 12.3.6. HP Poly Inc.
    • 12.3.7. Planet Technology Corporation
    • 12.3.8. ALE International
    • 12.3.9. Xorcom
    • 12.3.10. Fanvil Technology Co., Ltd.

13. Strategic Recommendations

14. About Us and Disclaimer

List of Tables

  • Table 1: Vietnam IP Phone Market - Competition Matrix of Top 5 Market Leaders, 2024
  • Table 2. Mergers & Acquisitions/ Joint Ventures (If Applicable)
  • Table 3. About Us - Regions and Countries Where We Have Executed Client Projects

List of Figures

  • Figure 1: Vietnam IP Phone Market Size, By Value (USD Million), 2018-2032F
  • Figure 2: Vietnam IP Phone Market Share, By Product Type, By Value, 2018-2032F
  • Figure 3: Vietnam IP Phone Market Share, By Connectivity Type, By Value, 2018-2032F
  • Figure 4: Vietnam IP Phone Market Share, By End-Use Application, By Value, 2018-2032F
  • Figure 5: Vietnam IP Phone Market Share, By Distribution Channel, By Value, 2018-2032F
  • Figure 6: Vietnam IP Phone Market Share, By Region, By Value, 2018-2032F
  • Figure 7: Vietnam IP Phone Market Share, By Company, By Value, 2024
  • Figure 8: Vietnam IP Phone Market Map, By Product Type, By Value, 2024
  • Figure 9: Vietnam IP Phone Market Map, By Connectivity Type, By Value, 2024
  • Figure 10: Vietnam IP Phone Market Map, By End-Use Application, By Value, 2024
  • Figure 11: Vietnam IP Phone Market Map, By Distribution Channel, By Value, 2024
  • Figure 12: Vietnam IP Phone Market Map, By Region, By Value, 2024