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市場調查報告書
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1881661

VoIP服務市場－全球產業規模、佔有率、趨勢、機會和預測，按呼叫類型、服務類型、最終用戶、地區和競爭格局分類，2020-2030年預測

VOIP Services Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Call Type, By Service Type, By End User, By Region, By Competition, 2020-2030F
出版日期: | 出版商: TechSci Research | 英文 181 Pages | 商品交期: 2-3個工作天內

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簡介目錄

2024年全球VOIP服務市場價值為90.1億美元，預計到2030年將以13.05%的複合年成長率成長至188.1億美元。網際網路協定語音（VoIP）服務透過網際網路協定網路實現語音通訊和多媒體會話，將類比音訊訊號轉換為數位資料進行傳輸，取代傳統的電路交換電話。

市場概覽
預測期 2026-2030
2024年市場規模 90.1億美元
2030年市場規模 188.1億美元
2025-2030年複合年成長率 13.05%
成長最快的細分市場 金融服務業
最大的市場 北美洲

主要市場促進因素

主要市場挑戰

主要市場趨勢

目錄

第1章：產品概述

第2章：研究方法

第3章：執行概要

第4章：顧客之聲

第5章：全球 VoIP 服務市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按通話類型（國際 VoIP、國內 VoIP）
    • 依服務類型（SIP 中繼、託管 IP PBX、管理型 IP PBX）
    • 按最終用戶（IT和電信、銀行、金融服務和保險、政府、醫療保健、零售）
    • 按地區
    • 按公司（2024 年）
  • 市場地圖

第6章：北美 VoIP 服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 北美洲：國家分析
    • 美國
    • 加拿大
    • 墨西哥

第7章：歐洲 VoIP 服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 歐洲：國家分析
    • 德國
    • 法國
    • 英國
    • 義大利
    • 西班牙

第8章：亞太地區 VoIP 服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 亞太地區：國家分析
    • 中國
    • 印度
    • 日本
    • 韓國
    • 澳洲

第9章：中東和非洲 VoIP 服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 中東和非洲：國家分析
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 南非

第10章：南美 VoIP 服務市場展望

  • 市場規模及預測
  • 市佔率及預測
  • 南美洲：國家分析
    • 巴西
    • 哥倫比亞
    • 阿根廷

第11章：市場動態

  • 促進要素
  • 挑戰

第12章：市場趨勢與發展

  • 併購（如有）
  • 產品發布（如有）
  • 最新進展

第13章：全球 VoIP 服務市場：SWOT 分析

第14章：波特五力分析

  • 產業競爭
  • 新進入者的潛力
  • 供應商議價能力
  • 顧客的力量
  • 替代產品的威脅

第15章：競爭格局

  • Cisco Systems, Inc
  • Microsoft Corporation
  • Verizon Communications Inc
  • AT&T Inc.
  • Tata Communications Limited
  • RingCentral Inc.
  • Zoom Video Communications, Inc.
  • 8x8, Inc.
  • Nextiva, Inc.
  • Syndeo LLC (Broadvoice)

第16章：策略建議

第17章調查會社について,免責事項

簡介目錄
Product Code: 21751

The Global VOIP Services Market, valued at USD 9.01 Billion in 2024, is projected to experience a CAGR of 13.05% to reach USD 18.81 Billion by 2030. Voice over Internet Protocol (VoIP) services enable voice communication and multimedia sessions over the Internet Protocol network, converting analog audio signals into digital data for transmission, thereby replacing traditional circuit-switched telephony.

Market Overview
Forecast Period2026-2030
Market Size 2024USD 9.01 Billion
Market Size 2030USD 18.81 Billion
CAGR 2025-203013.05%
Fastest Growing SegmentBFSI
Largest MarketNorth America

Key Market Drivers

The primary drivers propelling the global Voice over Internet Protocol Services Market include significant cost efficiency and the expansion of remote and mobile workforces. Enterprises are increasingly adopting VoIP solutions to realize substantial operational savings, moving away from the expensive infrastructure and per-minute charges associated with traditional telephony. This shift enables businesses to reduce communication expenditures across domestic and international calls, facilitating predictable budgeting.

Key Market Challenges

Addressing persistent security vulnerabilities significantly impedes the Global Voice over Internet Protocol Services Market expansion. Concerns regarding the security of voice communication and sensitive data transmitted over IP networks directly undermine user confidence, hindering broader enterprise adoption, especially for mission-critical applications where uninterrupted and secure communication is paramount. The increasing frequency and sophistication of cyber threats lead to tangible service disruptions and potential data breaches. For example, according to NCTA - The Internet & Television Association, between June 2024 and June 2025, attacks on domestic communications networks resulted in 15,540 incidents, disrupting service for over 9.5 million customers nationwide.

Key Market Trends

The integration of Artificial Intelligence and Machine Learning in VoIP solutions represents a pivotal trend, enhancing the intelligence and efficiency of communication systems. These advanced capabilities move beyond basic voice transmission, enabling features such as real-time transcription, sentiment analysis, intelligent call routing, and AI-powered virtual assistants for customer interactions. For instance, Zoom reported over four million accounts enabled Zoom AI Companion, including 57% of Fortune 500 companies, as of October 2024, showcasing widespread adoption of AI-driven productivity tools in communication platforms. This integration allows businesses to automate routine tasks, improve response times, and provide more personalized customer experiences, fundamentally transforming contact center operations and internal collaboration.

Key Market Players

  • Cisco Systems, Inc
  • Microsoft Corporation
  • Verizon Communications Inc
  • AT&T Inc.
  • Tata Communications Limited
  • RingCentral Inc.
  • Zoom Video Communications, Inc.
  • 8x8, Inc.
  • Nextiva, Inc.
  • Syndeo LLC (Broadvoice)

Report Scope:

In this report, the Global VOIP Services Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

VOIP Services Market, By Call Type:

  • International VoIP
  • Domestic VoIP

VOIP Services Market, By Service Type:

  • SIP Trunking
  • Hosted IP PBX
  • Managed IP PBX

VOIP Services Market, By End User:

  • IT and Telecom
  • BFSI
  • Government
  • Healthcare
  • Retail

VOIP Services Market, By Region:

  • North America
    • United States
    • Canada
    • Mexico
  • Europe
    • France
    • United Kingdom
    • Italy
    • Germany
    • Spain
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia
    • South Korea
  • South America
    • Brazil
    • Argentina
    • Colombia
  • Middle East & Africa
    • South Africa
    • Saudi Arabia
    • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies presents in the Global VOIP Services Market.

Available Customizations:

Global VOIP Services Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

  • 2.1. Objective of the Study
  • 2.2. Baseline Methodology
  • 2.3. Key Industry Partners
  • 2.4. Major Association and Secondary Sources
  • 2.5. Forecasting Methodology
  • 2.6. Data Triangulation & Validation
  • 2.7. Assumptions and Limitations

3. Executive Summary

  • 3.1. Overview of the Market
  • 3.2. Overview of Key Market Segmentations
  • 3.3. Overview of Key Market Players
  • 3.4. Overview of Key Regions/Countries
  • 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global VOIP Services Market Outlook

  • 5.1. Market Size & Forecast
    • 5.1.1. By Value
  • 5.2. Market Share & Forecast
    • 5.2.1. By Call Type (International VoIP, Domestic VoIP)
    • 5.2.2. By Service Type (SIP Trunking, Hosted IP PBX, Managed IP PBX)
    • 5.2.3. By End User (IT and Telecom, BFSI, Government, Healthcare, Retail)
    • 5.2.4. By Region
    • 5.2.5. By Company (2024)
  • 5.3. Market Map

6. North America VOIP Services Market Outlook

  • 6.1. Market Size & Forecast
    • 6.1.1. By Value
  • 6.2. Market Share & Forecast
    • 6.2.1. By Call Type
    • 6.2.2. By Service Type
    • 6.2.3. By End User
    • 6.2.4. By Country
  • 6.3. North America: Country Analysis
    • 6.3.1. United States VOIP Services Market Outlook
      • 6.3.1.1. Market Size & Forecast
        • 6.3.1.1.1. By Value
      • 6.3.1.2. Market Share & Forecast
        • 6.3.1.2.1. By Call Type
        • 6.3.1.2.2. By Service Type
        • 6.3.1.2.3. By End User
    • 6.3.2. Canada VOIP Services Market Outlook
      • 6.3.2.1. Market Size & Forecast
        • 6.3.2.1.1. By Value
      • 6.3.2.2. Market Share & Forecast
        • 6.3.2.2.1. By Call Type
        • 6.3.2.2.2. By Service Type
        • 6.3.2.2.3. By End User
    • 6.3.3. Mexico VOIP Services Market Outlook
      • 6.3.3.1. Market Size & Forecast
        • 6.3.3.1.1. By Value
      • 6.3.3.2. Market Share & Forecast
        • 6.3.3.2.1. By Call Type
        • 6.3.3.2.2. By Service Type
        • 6.3.3.2.3. By End User

7. Europe VOIP Services Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Call Type
    • 7.2.2. By Service Type
    • 7.2.3. By End User
    • 7.2.4. By Country
  • 7.3. Europe: Country Analysis
    • 7.3.1. Germany VOIP Services Market Outlook
      • 7.3.1.1. Market Size & Forecast
        • 7.3.1.1.1. By Value
      • 7.3.1.2. Market Share & Forecast
        • 7.3.1.2.1. By Call Type
        • 7.3.1.2.2. By Service Type
        • 7.3.1.2.3. By End User
    • 7.3.2. France VOIP Services Market Outlook
      • 7.3.2.1. Market Size & Forecast
        • 7.3.2.1.1. By Value
      • 7.3.2.2. Market Share & Forecast
        • 7.3.2.2.1. By Call Type
        • 7.3.2.2.2. By Service Type
        • 7.3.2.2.3. By End User
    • 7.3.3. United Kingdom VOIP Services Market Outlook
      • 7.3.3.1. Market Size & Forecast
        • 7.3.3.1.1. By Value
      • 7.3.3.2. Market Share & Forecast
        • 7.3.3.2.1. By Call Type
        • 7.3.3.2.2. By Service Type
        • 7.3.3.2.3. By End User
    • 7.3.4. Italy VOIP Services Market Outlook
      • 7.3.4.1. Market Size & Forecast
        • 7.3.4.1.1. By Value
      • 7.3.4.2. Market Share & Forecast
        • 7.3.4.2.1. By Call Type
        • 7.3.4.2.2. By Service Type
        • 7.3.4.2.3. By End User
    • 7.3.5. Spain VOIP Services Market Outlook
      • 7.3.5.1. Market Size & Forecast
        • 7.3.5.1.1. By Value
      • 7.3.5.2. Market Share & Forecast
        • 7.3.5.2.1. By Call Type
        • 7.3.5.2.2. By Service Type
        • 7.3.5.2.3. By End User

8. Asia Pacific VOIP Services Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Call Type
    • 8.2.2. By Service Type
    • 8.2.3. By End User
    • 8.2.4. By Country
  • 8.3. Asia Pacific: Country Analysis
    • 8.3.1. China VOIP Services Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Call Type
        • 8.3.1.2.2. By Service Type
        • 8.3.1.2.3. By End User
    • 8.3.2. India VOIP Services Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Call Type
        • 8.3.2.2.2. By Service Type
        • 8.3.2.2.3. By End User
    • 8.3.3. Japan VOIP Services Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Call Type
        • 8.3.3.2.2. By Service Type
        • 8.3.3.2.3. By End User
    • 8.3.4. South Korea VOIP Services Market Outlook
      • 8.3.4.1. Market Size & Forecast
        • 8.3.4.1.1. By Value
      • 8.3.4.2. Market Share & Forecast
        • 8.3.4.2.1. By Call Type
        • 8.3.4.2.2. By Service Type
        • 8.3.4.2.3. By End User
    • 8.3.5. Australia VOIP Services Market Outlook
      • 8.3.5.1. Market Size & Forecast
        • 8.3.5.1.1. By Value
      • 8.3.5.2. Market Share & Forecast
        • 8.3.5.2.1. By Call Type
        • 8.3.5.2.2. By Service Type
        • 8.3.5.2.3. By End User

9. Middle East & Africa VOIP Services Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Call Type
    • 9.2.2. By Service Type
    • 9.2.3. By End User
    • 9.2.4. By Country
  • 9.3. Middle East & Africa: Country Analysis
    • 9.3.1. Saudi Arabia VOIP Services Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Call Type
        • 9.3.1.2.2. By Service Type
        • 9.3.1.2.3. By End User
    • 9.3.2. UAE VOIP Services Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Call Type
        • 9.3.2.2.2. By Service Type
        • 9.3.2.2.3. By End User
    • 9.3.3. South Africa VOIP Services Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Call Type
        • 9.3.3.2.2. By Service Type
        • 9.3.3.2.3. By End User

10. South America VOIP Services Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Call Type
    • 10.2.2. By Service Type
    • 10.2.3. By End User
    • 10.2.4. By Country
  • 10.3. South America: Country Analysis
    • 10.3.1. Brazil VOIP Services Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Call Type
        • 10.3.1.2.2. By Service Type
        • 10.3.1.2.3. By End User
    • 10.3.2. Colombia VOIP Services Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Call Type
        • 10.3.2.2.2. By Service Type
        • 10.3.2.2.3. By End User
    • 10.3.3. Argentina VOIP Services Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Call Type
        • 10.3.3.2.2. By Service Type
        • 10.3.3.2.3. By End User

11. Market Dynamics

  • 11.1. Drivers
  • 11.2. Challenges

12. Market Trends & Developments

  • 12.1. Merger & Acquisition (If Any)
  • 12.2. Product Launches (If Any)
  • 12.3. Recent Developments

13. Global VOIP Services Market: SWOT Analysis

14. Porter's Five Forces Analysis

  • 14.1. Competition in the Industry
  • 14.2. Potential of New Entrants
  • 14.3. Power of Suppliers
  • 14.4. Power of Customers
  • 14.5. Threat of Substitute Products

15. Competitive Landscape

  • 15.1. Cisco Systems, Inc
    • 15.1.1. Business Overview
    • 15.1.2. Products & Services
    • 15.1.3. Recent Developments
    • 15.1.4. Key Personnel
    • 15.1.5. SWOT Analysis
  • 15.2. Microsoft Corporation
  • 15.3. Verizon Communications Inc
  • 15.4. AT&T Inc.
  • 15.5. Tata Communications Limited
  • 15.6. RingCentral Inc.
  • 15.7. Zoom Video Communications, Inc.
  • 15.8. 8x8, Inc.
  • 15.9. Nextiva, Inc.
  • 15.10. Syndeo LLC (Broadvoice)

16. Strategic Recommendations

17. About Us & Disclaimer