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市場調查報告書
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1643223

智慧顧問：市場佔有率分析、產業趨勢與統計、成長預測（2025-2030 年）

Smart Advisor - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

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簡介目錄

智慧顧問市場規模預計在 2025 年為 83.5 億美元，預計到 2030 年將達到 207.4 億美元，預測期內（2025-2030 年）的複合年成長率為 19.96%。

智慧顧問-市場-IMG1

理解自然語言並用於為最終用戶完成所有電子任務的應用程式稱為智慧顧問程式。智慧顧問提供營運資料以便做出更好的決策。 Smart Advisor 是一個智慧搜尋引擎，可讓代理商存取多個企業的知識庫。此外，它還使知識庫管理員和聊天機器人內容創建者能夠在代理與客戶聊天時進行協作。

主要亮點

  • 新冠疫情期間，通報了多起金融詐騙案例，導致世界各國政府因詐欺索賠而損失數十億美元。金融科技公司已經提出了創新工具來打擊這些詐騙行為。英國政府與金融科技公司 Quantexa 合作推出了名為「Spotlight」的自動盡職調查工具。 Spotlight 使我們能夠收集大量資料並為這些資料點提供風險指標。
  • 網路犯罪的增加對智慧顧問市場提出了挑戰。畢馬威最近的一項調查指出，網路安全風險將成為近期組織發展的最大威脅。這將對根據訪客在聊天中提出的問題向代理商提供即時幫助的軟體的安全性產生影響。一項研究發現，網路犯罪透過消費者資料外洩、金融犯罪、市場運作和智慧財產權盜竊，每年造成全球經濟 4,700 億美元的損失。
  • 無論在任何領域，要成功經營企業都需要財務顧問。醫療保健產業是採用智慧建議來提高業務績效的產業之一。具有分析能力的公司正在解決一些最迫切的醫療保健需求。由於需要更多的資料整合，因此儲存、查詢和分析臨床資料目前很麻煩。這些商業情報公司為決策者提供了正確的工具來評估資源利用率並找到規模經濟。
  • 2023 年 1 月，客戶和員工參與對話式 AI 領域的全球領導者之一 Creative Virtual 發布了一份買家指南，旨在幫助您在今年做出聊天機器人購買決策。本深入指南包含一個比較表，用於評估對話式 AI 解決方案的功能。對話式人工智慧專家與附加元件機器人供應商的不同之處在於，他們的核心產品是一個對話式人工智慧平台，並且他們在提供非常成功的虛擬代理和聊天機器人解決方案方面有著良好的記錄。
  • 房地產公司也在尋求技術進步來深入了解買家的投資組合。正在使用諸如適當的智慧型文件處理器 (IDP) 之類的工具來將更多資料推送到所需的最終系統，幾乎不需要人工干預。人工智慧對各種文件類型的深入了解將使其能夠做出有利可圖的交易和財務決策。

智慧顧問市場趨勢

預計零售領域將大量採用智慧顧問解決方案。

  • 機器人顧問和被動投資等自動化工具正在吸引投資者。這就是顧問轉向資料分析來改善客戶體驗的原因。 Live Connections 等智慧顧問應用程式可協助您在數位時代進行行銷、業務開發和潛在客戶開發開發。
  • 財務顧問（FA）經常需要協助來應對即時的市場變化和客戶需求。為了彌補這一差距，下一代 AI/ML 技術對於開發智慧解決方案至關重要。這些由人工智慧驅動的智慧顧問工具能夠掃描多個資料來源以獲取市場資料、事件和新聞。這些工具還可以同時管理許多客戶的投資組合，並確定客戶生活事件，例如社群媒體足跡。這使 FA 能夠更快地分析關鍵的市場洞察並及時採取行動以降低風險並提高投資收益。
  • 諮詢公司跨國合作以拓展業務。 2022 年 12 月，印度軟體和服務公司國家協會（NASSCOM）與新南威爾斯州政府經濟發展局（簡稱 NSW）合作，為印度科技公司組織路演，展示其在澳洲的商業和投資機會。
  • 2022 年 10 月 - Access Fintech 與德勤合作，幫助金融機構努力遵守即將訂定的綜合審核追蹤條例 (CAT)。使用 Access Fintech 的 CAT 錯誤解決工作流程，客戶可以輕鬆地以結構化的方式調查和協作處理錯誤，從而避免受到經濟處罰。
  • 在Accenture進行的一項調查中，十分之八的顧問承認，使用一站式平台或將應用程式數位化到單一螢幕上將提高效率。研究指出，未來三年顧問的生產力將提高三到七倍。

預計歐洲市場將大幅成長

  • 整個歐洲的金融科技活動正在蓬勃發展。根據麥肯錫的報告，定價和客戶體驗是消費者選擇金融科技銀行的主要原因。歐洲銀行依賴與一系列金融科技在業務和付款等關鍵領域的合作。金融科技業在歐洲僱用了超過一百萬人，具有巨大的成長潛力。截至 2022 年 6 月，歐洲金融科技總價值約為 4,530 億美元。
  • 根據 Finch Capital 的洞察，歐洲有超過 250 家金融科技公司專門從事 KYC 合規工作，超過 300 家金融科技公司提供成本管理軟體。西班牙政府通過了《Start-Ups法》，以鼓勵創業並使該國對外國投資者和創造性思想者更具吸引力。儘管與歐洲鄰國法國和德國相比，西班牙的金融科技市場仍處於發展階段，但歐盟為西班牙金融科技公司提供了一個相當吸引力的機會。
  • 2022 年 1 月，荷蘭銀行投資了 Raka，該公司為零售和商業客戶提供自行車保險。對電動車日益成長的需求促使荷蘭銀行創投公司 (ABN AMRO Ventures) 進行投資。這將使 Raka 進一步實現其成為歐洲領先的綠色行動保險科技公司的使命。同時，ABM AMRO 將透過提供世界級的數位服務來擴大客戶群，幫助客戶過渡到更永續的生活。

智慧顧問產業概覽

智慧顧問市場競爭激烈，參與者眾多。一些知名的智慧顧問公司贏得了客戶的信任並佔據了市場主導地位。為了在商業上取得成功，顧問必須在資料主導的分析和主導驅動的討論之間找到適當的平衡。 Smart Advisor 解決方案處理敏感的公司資料，因此資料保護成為一個問題。這就是為什麼客戶更喜歡提供智慧顧問解決方案的老字型大小企業。該服務的知名提供者包括 Egain、IBM 和 Cisco。

  • 2023 年 5 月 - Creative Virtual 是主要企業之一，致力於幫助企業為客戶、員工和客服中心代理提供無縫、個性化的數位支持，該公司發布了其 V-PersonTM 技術的新版本 Gluon。 Gluon 版本為 Creative Virtual 的 V-PortalTM 和 V-Person 產品套件提供支持，提供了新的技術功能和改進的使用者體驗。
  • 2022 年 9 月 - eGain 與 Feet Management 合作，透過提供集中的全通路知識中心來改變客戶服務體驗。 eGain Knowledge Hub 憑藉知識管理專業知識和與主要 CRM 系統的輕鬆連接，為該車隊管理公司的全球服務客服中心的代理商提供 19 種語言的支援。

其他福利：

  • Excel 格式的市場預測 (ME) 表
  • 3 個月的分析師支持

目錄

第 1 章 簡介

  • 研究假設和市場定義
  • 研究範圍

第2章調查方法

第3章執行摘要

第4章 市場動態

  • 市場概況
  • 市場促進因素
    • 智慧客戶參與需求激增
    • 醫療保健領域對自動化成本管理的需求
    • 與雲端運算整合的網站和行動應用程式日益普及
  • 市場限制
    • 缺乏認知、資訊和作為 Analytics 插件的可得性
  • 產業價值鏈分析
  • 產業吸引力-波特五力分析
    • 新進入者的威脅
    • 購買者/消費者的議價能力
    • 供應商的議價能力
    • 替代品的威脅
    • 競爭對手之間的競爭強度
  • COVID-19 市場影響評估

第5章 新興科技趨勢

第6章 市場細分

  • 按產品
    • 軟體
    • 服務
  • 按行業
    • BFSI
    • 零售
    • 旅遊與飯店
    • 政府
    • 其他最終使用者（醫療保健、消費性電子產品）
  • 按地區
    • 北美洲
    • 歐洲
    • 亞太地區
    • 世界其他地區

第7章 競爭格局

  • 公司簡介
    • IBM Corporation
    • eGain Corporation
    • Creative Virtual Pvt. Ltd
    • CX Company Limited
    • 24/7 Customer Inc.
    • Nuance Communications Inc.
    • Artificial Solutions International AB
    • Next IT Corporation
    • Speakoit Inc.
    • Codebaby Corporation

第8章投資分析

第9章 市場機會與未來趨勢

簡介目錄
Product Code: 70299

The Smart Advisor Market size is estimated at USD 8.35 billion in 2025, and is expected to reach USD 20.74 billion by 2030, at a CAGR of 19.96% during the forecast period (2025-2030).

Smart Advisor - Market - IMG1

An application program that is used to understand the natural language and complete all the electronic tasks for an end user is called the smart advisor program. A smart advisor provides operational data for better decision-making. A smart advisor is an intelligent search engine that gives agents access to the knowledge bases of multiple businesses. Additionally, it allows knowledge base managers and chatbot content creators to collaborate while agents chat with clients.

Key Highlights

  • Many instances of financial fraud were reported during the COVID-19 pandemic, resulting in fraud claims costing governments worldwide billions of dollars. The Fintech companies started to move towards innovative tools to handle these frauds. UK Govt., in collaboration with fintech company Quantexa, launched "Spotlight," an automated due-diligence tool. Using Spotlight, a lot of data can be collected, and risk indicators can be provided against those data points, resulting in a better informed and timely award decision.
  • Increasing cybercrimes are posing challenges to the smart advisor market. A recent KPMG survey identified cyber security risk as the biggest threat to the organization's growth in the near future. This will impact the security of software that help agents in real time based on what the visitor is asking in the chat. A survey revealed cybercrime costs the global economy USD 470 billion in annual losses due to consumer data breaches, financial crimes, market manipulation, and intellectual property theft.
  • A financial counselor is necessary for successful business operations in every area. The healthcare sector is one industry implementing smart advice for improved performance. Companies that have analytical capacity handle the most urgent healthcare demands. Storage, query, and analysis of clinical data are currently tricky due to the need for more data consolidation. These Business Intelligence companies provide decision-makers with the right tools to assess the use of resources and find economies of scale.
  • In January 2023, Creative Virtual, one of the global leaders in conversational AI for customer and employee engagement, published a buyer's guide written to assist with chatbot purchasing decisions in the current year. The in-depth guide includes a comparison chart that evaluates the capabilities of conversational AI solutions. A conversational AI specialist differs from an add-on bot vendor, and their core product is their conversational AI platform and established history of delivering highly successful virtual agent and chatbot solutions.
  • Real estate companies also look forward to technological advancements to gain valuable insights into buyer portfolios. Tools like the suitable intelligent document processor (IDP) are being used to feed more data into desired end systems with little to no manual intervention. AI's in-depth knowledge of various document types will equip the company to make profitable deals and financial decisions.

Smart Advisor Market Trends

The Retail Segment is Expected to Witness Significant Adoption for Smart Advisor Solutions.

  • Automated tools like robo-advisors and passive investing are attracting investors. Therefore advisors are switching to data analytics to improve the client experience. Smart advisor applications like Live Connections help advisors to approach marketing, business development, and lead generation in the digital age.
  • Financial Advisors (FA) often need help to keep up with real-time market changes and client needs. To overcome this gap, next-gen AI/ML technologies are becoming essential in developing intelligent solutions. These AI-powered smart advisor tools can scan multiple data sources for market data, events, and news. These tools also manage numerous client portfolios simultaneously, like social media footprints, to determine their life events. Thus, FA can analyze critical market insights more quickly and take timely action to reduce risk or improve returns on investment.
  • Advisory firms are collaborating across borders for business expansion. In December 2022, the National Association of Software and Services Companies (NASSCOM) partnered with New South Wales Government's economic development, called NSW, to organize roadshows for Indian technology companies to highlight business and investment opportunities in Australia.
  • October 2022 - AccessFintech joined hands with Deloitte to assist financial institutions in their struggle to comply with the impending Consolidated Audit Trail regulation (CAT). By using AccesssFintech's CAT Error Resolution workflow, Clients will be saved from monetary penalties as it will be easy to investigate errors and collaborate in a structured manner.
  • In a survey conducted by Accenture, eight in ten advisors accepted that using a one-stop platform or digitalizing applications into a single screen would help improve their efficiency. The research pointed out that this would boost advisor productivity three to seven times in the next three years.

European Market is Expected to Grow Significantly

  • Fintech activity is expanding throughout Europe. According to a report by Mckinsey, pricing and customer experience are the top reasons for banking with fintech, for consumers, as per the survey. European banks rely on various fintech collaborations in major sectors, including operations and payments. Fintech Sector creates more than 1 million jobs across Europe, with huge potential for growth. Fintechs in Europe represented a total valuation of almost 453 billion USD as of June 2022.
  • According to Finch Capital insights, more than 250 fintech businesses specialize in KYC compliance in Europe, while more than 300 provide cost management software. Spain's government passed the Startups Law to encourage entrepreneurship and make the country more appealing to foreign investors and creative thinkers. Although Spain's Fintech market is less developed than its European neighbors France and Germany, the EU offers intriguing potential for Spanish Fintechs.
  • In January 2022, ABN Amro invested in Laka, a bicycle insurance provider for retail and commercial customers. The growing demand for e-mobility prompted ABN AMRO Ventures to invest. This will assist Laka in its mission to become the top green mobility insurtech in Europe. On the other side, ABM AMRO will increase its clientele by providing world-class digital services and assisting them in making the switch to a more sustainable way of life.

Smart Advisor Industry Overview

The smart advisor market is highly competitive because of many players. Some prominent smart advisory companies are dominating the market with their trust among customers. The advisors must find the appropriate balance of data-driven analytics and empathetically-driven discussions to be successful in the business. Data protection is a problem as smart advisor solutions handle the firm's sensitive data. Customers, therefore, favor well-established companies for smart adviser solutions. Some of the known players in this service are eGain, IBM, Cisco, and more.

  • May 2023 - Creative Virtual, one of the leading conversational AI companies that enables businesses to deliver seamless, personalized digital support to customers, employees, and contact center agents, released Gluon, a new version of its V-PersonTM technology. Powering Creative Virtual's V-PortalTM and V-Person product suites, the Gluon release has new technical capabilities and provides a better user experience.
  • September 2022 - eGain partners with Feet Management company to provide a centralized omnichannel knowledge hub to transform their customer service experience. With its knowledge management expertise and ease of connection with leading CRM systems, eGain Knowledge Hub will support agents in 19 languages in service contact centers across the globe for this fleet management company.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Burgeoning Demand for Intelligent Customer Engagement
    • 4.2.2 Demand for Automation for Cost Management in the Healthcare
    • 4.2.3 Increasing Penetration of Websites and Mobile Applications Integrated with Cloud Computing
  • 4.3 Market Restraints
    • 4.3.1 Lack of Awareness and Information and Availability as add-in Under Analytics
  • 4.4 Industry Value Chain Analysis
  • 4.5 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers/Consumers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry
  • 4.6 Assessment on the Impact of COVID-19 on the Market

5 EMERGING TECHNOLOGY TRENDS

6 MARKET SEGMENTATION

  • 6.1 By Offerings
    • 6.1.1 Software
    • 6.1.2 Services
  • 6.2 By End-user Verticals
    • 6.2.1 BFSI
    • 6.2.2 Retail
    • 6.2.3 Travel and Hospitality
    • 6.2.4 Government
    • 6.2.5 Other End-user Verticals (Healthcare and Consumer Electronics)
  • 6.3 Geography
    • 6.3.1 North America
    • 6.3.2 Europe
    • 6.3.3 Asia Pacific
    • 6.3.4 Rest of the World

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 IBM Corporation
    • 7.1.2 eGain Corporation
    • 7.1.3 Creative Virtual Pvt. Ltd
    • 7.1.4 CX Company Limited
    • 7.1.5 24/7 Customer Inc.
    • 7.1.6 Nuance Communications Inc.
    • 7.1.7 Artificial Solutions International AB
    • 7.1.8 Next IT Corporation
    • 7.1.9 Speakoit Inc.
    • 7.1.10 Codebaby Corporation

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS