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BFSI BPO服務市場：趨勢、機會與競爭分析[2023-2028]
市場調查報告書
商品編碼
1342007

BFSI BPO服務市場：趨勢、機會與競爭分析[2023-2028]

BFSI BPO Service Market: Trends, Opportunities and Competitive Analysis [2023-2028]
出版日期: | 出版商: Lucintel | 英文 150 Pages | 商品交期: 3個工作天內

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簡介目錄

BFSI BPO服務市場趨勢及預測

到2028年，全球BFSI BPO服務市場預計將達到 1,479 億美元，2023年至2028年年複合成長率為 9.1%。該市場的主要促進因素是對雲端基礎和移動的BPO服務的需求不斷成長，數位銀行的日益普及，銀行業為自動化日常和可預測流程對機器人流程自動化採用增加。銀行、資本領域、保險公司等領域都有商機，全球BFSI BPO服務市場前景看好。

BFSI BPO服務市場洞察

  • 根據Lucintel的預測，客戶服務領域將在預測期內實現最高成長，因為BFSI嚴重依賴BPO服務來處理對業務營運非常重要的業務，例如行銷、客戶客戶維繫和客戶關係管理。
  • 銀行將繼續成為最大的細分市場，因為銀行和金融業大量使用 BPO 來改善業務，為客戶提供更高的價值，並為關鍵業務釋放勞動力和資源。
  • 由於線上銀行服務的強勁需求以及該地區BPO公司擴大採用雲端運算，預計北美在預測期內仍將是最大的地區。

本報告回答了 11 個關鍵問題：

  • Q.1.細分市場中最有前途和高成長的機會為何？
  • Q.2.哪個細分市場將以更快的速度成長？理由為何？
  • Q.3.哪些地區未來會出現更快的成長？理由為何？
  • Q.4.影響市場動態的主要要素有哪些？市場的主要挑戰和商業風險是什麼？
  • Q.5.這個市場的商業風險和競爭威脅為何？
  • Q.6.這個市場有哪些新趨勢？理由為何？
  • Q.7.市場客戶需求有何改變？
  • Q.8.該市場有哪些新發展以及哪些公司處於領先地位？
  • Q.9.這個市場的主要企業有哪些？此外，主要企業採取什麼樣的策略配合措施？
  • Q10.該市場的競爭產品有哪些？因材料或產品替代而導致市場佔有率下降的威脅有多大？
  • Q11.過去年度發生了哪些併購事件，對產業產生了哪些影響？

目錄

第1章 執行摘要

第2章 全球BFSI BPO服務市場：市場動態

  • 簡介、背景、分類
  • 供應鏈
  • 產業促進因素與挑戰

第3章 2017-2028年市場趨勢及預測分析

  • 宏觀經濟趨勢(2017-2022)與預測(2023-2028)
  • 全球BFSI BPO服務市場趨勢(2017-2022)與預測(2023-2028)
  • 依服務分類的全球BFSI BPO服務市場
    • 客戶服務
    • 財務、會計
    • 人力資源
    • KPO
    • 採購與供應鏈
  • 依最終用途行業分類的全球BFSI BPO服務市場
    • 銀行
    • 資本市場
    • 保險公司
    • 其他

第4章 2017-2028年分地區市場趨勢及預測分析

  • 全球BFSI BPO服務市場(依地區)
  • 北美BFSI BPO服務市場
  • 歐洲BFSI BPO服務市場
  • 亞太地區BFSI BPO服務市場
  • 其他地區BFSI BPO服務市場

第5章 競爭分析

  • 產品系列分析
  • 營運整合
  • 波特五力分析

第6章 成長機會與策略分析

  • 成長機會分析
    • 全球BFSI BPO服務市場成長機會(依服務)
    • 全球BFSI BPO服務市場成長機會(依最終用途產業)
    • 全球BFSI BPO服務市場成長機會(依地區)
  • 全球BFSI BPO服務市場新趨勢
  • 戰略分析
    • 新產品開發
    • 全球BFSI BPO服務市場容量擴張
    • 全球BFSI BPO服務市場的合併、收購與合資企業
    • 認證和許可

第7章 主要企業概況

  • Accenture
  • Cognizant
  • Concentrix
  • Genpact
  • Infosys
  • Mphasis
  • NTT Data
簡介目錄

BFSI BPO Service Market Trends and Forecast

The future of the global BFSI BPO service market looks promising with opportunities in the bank, capital market, and insurance company sectors. The global BFSI BPO service market is expected to reach an estimated $147.9 billion by 2028 with a CAGR of 9.1% from 2023 to 2028. The major drivers for this market are growing demand for cloud based and mobile-enabled BPO services, rising popularity of digital banking, and increasing adoption of robotics process automation in the banking industry to automate routine and predictable processes.

A more than 150-page report is developed to help in your business decisions.

BFSI BPO Service Market by Segment

The study includes trends and forecast for the global BFSI BPO service market by service, end use industry, and region

BFSI BPO Service Market by Service [Shipment Analysis by Value from 2017 to 2028]:

  • Customer Service
  • Finance and Accounting
  • Human Resource
  • KPO
  • Procurement and Supply Chain
  • Others

BFSI BPO Service Market by End Use Industry [Shipment Analysis by Value from 2017 to 2028]:

  • Banks
  • Capital Markets
  • Insurance Companies
  • Others

BFSI BPO Service Market by Region [Shipment Analysis by Value from 2017 to 2028]:

  • North America
  • Europe
  • Asia Pacific
  • The Rest of the World

List of BFSI BPO Service Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies, BFSI BPO service companies cater to increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the BFSI BPO service companies profiled in this report include:

  • Accenture
  • Cognizant
  • Concentrix Corporation
  • Genpact
  • Infosys Limited
  • Mphasis
  • NTT Data

BFSI BPO Service Market Insights

  • Lucintel forecasts that customer service segment is expected to witness the highest growth over the forecast period due to the significant use of BPO services by BFSI to handle their marketing, customer retention, and customer relationship management, which are important for running the business.
  • Banks will remain the largest segment due to the tremendous use of BPO by the banking and financial sectors to improve operations, deliver greater value to clients, and free up more labor and resources for essential duties.
  • North America will remain the largest region over the forecast period due to significant demand for online banking services and increasing adoption of cloud-computing among BPO firms in the region.

Features of the Global BFSI BPO Service Market

  • Market Size Estimates: BFSI BPO service market size estimation in terms of value ($B).
  • Trend and Forecast Analysis: Market trends (2017 to 2022) and forecast (2023 to 2028) by various segments and regions.
  • Segmentation Analysis: BFSI BPO service market size by various segments, such as by service, end use industry, and region in terms of value ($B).
  • Regional Analysis: BFSI BPO service market breakdown by North America, Europe, Asia Pacific, and Rest of the World.
  • Growth Opportunities: Analysis of growth opportunities in different service, end use industry, and regions for the BFSI BPO service market.
  • Strategic Analysis: This includes M&A, new product development, and competitive landscape of the BFSI BPO service market.
  • Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

  • Q1. What is the BFSI BPO service market size?
  • Answer: The global BFSI BPO service market is expected to reach an estimated $147.9 billion by 2028.
  • Q2.What is the growth forecast for BFSI BPO service market?
  • Answer: The global BFSI BPO service market is expected to grow with a CAGR of 9.1% from 2023 to 2028
  • Q3.What are the major drivers influencing the growth of the BFSI BPO service market?
  • Answer: The major drivers for this market are growing demand for cloud based and mobile-enabled BPO services, rising popularity of digital banking, and increasing adoption of robotics process automation in the banking industry to automate routine and predictable processes.
  • Q4. What are the major segments for BFSI BPO service market?
  • Answer: The future of the BFSI BPO service market looks promising with opportunities in the bank, capital market, and insurance company sectors.
  • Q5. Who are the key BFSI BPO service companies?
  • Answer: Some of the key BFSI BPO service companies are as follows:
    • Accenture
    • Cognizant
    • Concentrix
    • Genpact
    • Infosys
    • Mphasis
    • NTT Data
  • Q6. Which BFSI BPO service market segment will be the largest in future?
  • Answer: Lucintel forecasts that customer service segment is expected to witness the highest growth over the forecast period due to the significant use of BPO services by BFSI to handle their marketing, customer retention, and customer relationship management, which are important for running the business.
  • Q7. In BFSI BPO service Market, which region is expected to be the largest in next 5 years?
  • Answer: North America will remain the largest region over the forecast period due to significant demand for online banking services and increasing adoption of cloud-computing among BPO firms in the region.
  • Q.8. Do we receive customization in this report?
  • Answer: Yes, Lucintel provides 10% Customization Without any Additional Cost.

This report answers following 11 key questions:

  • Q.1. What are some of the most promising, high-growth opportunities for the global BFSI BPO market by service (customer service, finance and accounting, human resource, KPO, procurement & supply chain, and others), end use industry (banks, capital markets, insurance companies, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
  • Q.2. Which segments will grow at a faster pace and why?
  • Q.3. Which region will grow at a faster pace and why?
  • Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
  • Q.5. What are the business risks and competitive threats in this market?
  • Q.6. What are the emerging trends in this market and the reasons behind them?
  • Q.7. What are some of the changing demands of customers in the market?
  • Q.8. What are the new developments in the market? Which companies are leading these developments?
  • Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
  • Q10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
  • Q11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global BFSI BPO Service Market: Market Dynamics

  • 2.1: Introduction, Background, and Classifications
  • 2.2: Supply Chain
  • 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2017 to 2028

  • 3.1: Macroeconomic Trends (2017-2022) and Forecast (2023-2028)
  • 3.2: Global BFSI BPO Service Market Trends (2017-2022) and Forecast (2023-2028)
  • 3.3: Global BFSI BPO Service Market by Service
    • 3.3.1: Customer Service
    • 3.3.2: Finance and Accounting
    • 3.3.3: Human Resource
    • 3.3.4: KPO
    • 3.3.5: Procurement and Supply Chain
  • 3.4: Global BFSI BPO Service Market by End Use Industry
    • 3.4.1: Banks
    • 3.4.2: Capital Markets
    • 3.4.3: Insurance Companies
    • 3.4.4: Others

4. Market Trends and Forecast Analysis by Region from 2017 to 2028

  • 4.1: Global BFSI BPO Service Market by Region
  • 4.2: North American BFSI BPO Service Market
    • 4.2.1: North American BFSI BPO Service Market by Service: Customer Service, Finance and Accounting, Human Resource, KPO, Procurement and Supply Chain, and Others
    • 4.2.2: North American BFSI BPO Service Market by End Use Industry: Banks, Capital Markets, Insurance Companies, and Others
  • 4.3: European BFSI BPO Service Market
    • 4.3.1: European BFSI BPO Service Market by Service: Customer Service, Finance and Accounting, Human Resource, KPO, Procurement and Supply Chain, and Others
    • 4.3.2: European BFSI BPO Service Market by End Use Industry: Banks, Capital Markets, Insurance Companies, and Others
  • 4.4: APAC BFSI BPO Service Market
    • 4.4.1: APAC BFSI BPO Service Market by Service: Customer Service, Finance and Accounting, Human Resource, KPO, Procurement and Supply Chain, and Others
    • 4.4.2: APAC BFSI BPO Service Market by End Use Industry: Banks, Capital Markets, Insurance Companies, and Others
  • 4.5: ROW BFSI BPO Service Market
    • 4.5.1: ROW BFSI BPO Service Market by Service: Customer Service, Finance and Accounting, Human Resource, KPO, Procurement and Supply Chain, and Others
    • 4.5.2: ROW BFSI BPO Service Market by End Use Industry: Banks, Capital Markets, Insurance Companies, and Others

5. Competitor Analysis

  • 5.1: Product Portfolio Analysis
  • 5.2: Operational Integration
  • 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

  • 6.1: Growth Opportunity Analysis
    • 6.1.1: Growth Opportunities for the Global BFSI BPO Service Market by Service
    • 6.1.2: Growth Opportunities for the Global BFSI BPO Service Market by End Use Industry
    • 6.1.3: Growth Opportunities for the Global BFSI BPO Service Market by Region
  • 6.2: Emerging Trends in the Global BFSI BPO Service Market
  • 6.3: Strategic Analysis
    • 6.3.1: New Product Development
    • 6.3.2: Capacity Expansion of the Global BFSI BPO Service Market
    • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global BFSI BPO Service Market
    • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

  • 7.1: Accenture
  • 7.2: Cognizant
  • 7.3: Concentrix
  • 7.4: Genpact
  • 7.5: Infosys
  • 7.6: Mphasis
  • 7.7: NTT Data