2024-2028 年全球 UC（整合通訊）市場

預計 2023-2028 年 UC 市場將成長 670.7 億美元，預測期內複合年成長率為 16.07%。

該報告包括對 UC 市場的總體分析、市場規模和預測、趨勢、成長促進因素、挑戰以及涵蓋約 25 家供應商的供應商分析。

它提供了對當前市場狀況、最新趨勢和促進因素以及整體市場環境的最新分析。開放平台和互通性的開拓、智慧型裝置和行動工作人員的日益普及以及統一通訊即服務的興起推動了市場的發展。

研究指出，人們對雲端基礎的統一通訊解決方案的日益偏好是推動未來幾年統一通訊市場成長的關鍵原因之一。此外，統一通訊與人工智慧、自動化的整合，以及產業專用的通訊解決方案的採用，也將帶來龐大的市場需求。

目錄

第1章執行摘要

• 市場概況

第2章 市場狀況

• 市場生態系統

第3章 市場規模

• 市場定義
• 細分市場分析
• 2023 年市場規模
• 2023-2028年市場展望

第4章 市場規模表現

• 2018-2022 年全球統一通訊市場
• 2018-2022 年最終用戶細分分析
• 2018-2022 年按發展分類的細分市場分析
• 2018-2022 年區域細分分析
• 2018-2022 年國家細分分析

第5章五力分析

• 五力摘要
• 買方議價能力
• 供應商的議價能力
• 新進入者的威脅
• 替代品的威脅
• 競爭威脅
• 市場狀況

第 6 章市場區隔：按最終用戶

• 細分市場
• 比較：按最終用戶
• 大公司：2023-2028年市場規模與預測
• 中小企業：2023-2028 年市場規模及預測
• 市場機會：依最終用戶分類

第 7 章市場區隔：依部署

• 細分市場
• 比較：按部署
• 本地：2023-2028 年市場規模與預測
• 託管類型：2023-2028年市場規模及預測
• 市場機會：按部署

第8章 客戶狀況

• 客戶狀況概覽

第9章 地區情勢

• 區域細分
• 區域比較
• 北美：2023-2028 年市場規模與預測
• 歐洲：2023-2028 年市場規模與預測
• 亞太地區：2023-2028 年市場規模與預測
• 南美洲：2023-2028年市場規模與預測
• 中東和非洲：2023-2028 年市場規模與預測
• 美國：2023-2028 年市場規模與預測
• 中國：2023-2028年市場規模及預測
• 英國：2023-2028 年市場規模與預測
• 德國：2023-2028 年市場規模與預測
• 日本：2023-2028年市場規模與預測
• 市場機會：依地區狀況

第 10 章 促進因素、挑戰與趨勢

• 市場促進因素
• 市場挑戰
• 促進因素和挑戰的影響
• 市場趨勢

第11章 供應商情況

• 概述
• 供應商情況
• 混亂的情況
• 產業風險

第12章供應商分析

• 交易廠商
• 供應商市場定位
• 8x8 Inc.
• Avaya LLC
• Cisco Systems Inc.
• Cloudtalk
• Enghouse Systems Ltd.
• International Business Machines Corp.
• Microsoft Corp.
• Mitel Networks Corp.
• NEC Corp.
• Orange SA
• Plantronics Inc.
• RingCentral Inc.
• Siemens AG
• Tata Sons Pvt. Ltd.
• Verizon Communications Inc.

第13章附錄

The UC market is forecasted to grow by USD 67.07 bn during 2023-2028, accelerating at a CAGR of 16.07% during the forecast period. The report on the UC market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by the development of open platforms and interoperability, the increasing proliferation of smart devices and mobile workforces, and the rise of UC as a service.

Technavio's UC market is segmented as below:

By End-user

• Large enterprises
• SMEs

By Deployment

• On-premises
• Hosted

By Geographical Landscape

• North America
• Europe
• APAC
• South America
• Middle East and Africa

This study identifies the rising preference for cloud-based UC solutions as one of the prime reasons driving the UC market growth during the next few years. Also, the integration of AI and automation with UC and the adoption of industry-specific UC solutions will lead to sizable demand in the market.

The report on the UC market covers the following areas:

• UC market sizing
• UC market forecast
• UC market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading UC market vendors that include 8x8 Inc., Avaya LLC, Cisco Systems Inc., Citrix Systems Inc., Cloudtalk, Comcast Corp., Dialpad Inc., Enghouse Systems Ltd., International Business Machines Corp., Microsoft Corp., Mitel Networks Corp., NEC Corp., Orange SA, Plantronics Inc., RingCentral Inc., Siemens AG, Tata Sons Pvt. Ltd., Telefonaktiebolaget LM Ericsson, Verizon Communications Inc., and Windstream Intellectual Property Services LLC. Also, the UC market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources through an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview

2 Market Landscape

• 2.1 Market ecosystem

3 Market Sizing

• 3.1 Market definition
• 3.2 Market segment analysis
• 3.3 Market size 2023
• 3.4 Market outlook: Forecast for 2023-2028

4 Historic Market Size

• 4.1 Global UC market 2018 - 2022
• 4.2 End User Segment Analysis 2018 - 2022
• 4.3 Deployment Segment Analysis 2018 - 2022
• 4.4 Geography Segment Analysis 2018 - 2022
• 4.5 Country Segment Analysis 2018 - 2022

5 Five Forces Analysis

• 5.1 Five forces summary
• 5.2 Bargaining power of buyers
• 5.3 Bargaining power of suppliers
• 5.4 Threat of new entrants
• 5.5 Threat of substitutes
• 5.6 Threat of rivalry
• 5.7 Market condition

6 Market Segmentation by End-user

• 6.1 Market segments
• 6.2 Comparison by End-user
• 6.3 Large enterprises - Market size and forecast 2023-2028
• 6.4 SMEs - Market size and forecast 2023-2028
• 6.5 Market opportunity by End-user

7 Market Segmentation by Deployment

• 7.1 Market segments
• 7.2 Comparison by Deployment
• 7.3 On-premises - Market size and forecast 2023-2028
• 7.4 Hosted - Market size and forecast 2023-2028
• 7.5 Market opportunity by Deployment

8 Customer Landscape

• 8.1 Customer landscape overview

9 Geographic Landscape

• 9.1 Geographic segmentation
• 9.2 Geographic comparison
• 9.3 North America - Market size and forecast 2023-2028
• 9.4 Europe - Market size and forecast 2023-2028
• 9.5 APAC - Market size and forecast 2023-2028
• 9.6 South America - Market size and forecast 2023-2028
• 9.7 Middle East and Africa - Market size and forecast 2023-2028
• 9.8 US - Market size and forecast 2023-2028
• 9.9 China - Market size and forecast 2023-2028
• 9.10 UK - Market size and forecast 2023-2028
• 9.11 Germany - Market size and forecast 2023-2028
• 9.12 Japan - Market size and forecast 2023-2028
• 9.13 Market opportunity By Geographical Landscape

10 Drivers, Challenges, and Trends

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
• 10.4 Market trends

11 Vendor Landscape

• 11.1 Overview
• 11.2 Vendor landscape
• 11.3 Landscape disruption
• 11.4 Industry risks

12 Vendor Analysis

• 12.1 Vendors covered
• 12.2 Market positioning of vendors
• 12.3 8x8 Inc.
• 12.4 Avaya LLC
• 12.5 Cisco Systems Inc.
• 12.6 Cloudtalk
• 12.7 Enghouse Systems Ltd.
• 12.8 International Business Machines Corp.
• 12.9 Microsoft Corp.
• 12.10 Mitel Networks Corp.
• 12.11 NEC Corp.
• 12.12 Orange SA
• 12.13 Plantronics Inc.
• 12.14 RingCentral Inc.
• 12.15 Siemens AG
• 12.16 Tata Sons Pvt. Ltd.
• 12.17 Verizon Communications Inc.

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
• 13.3 Currency conversion rates for US$
• 13.4 Research methodology
• 13.5 List of abbreviations

Exhibits:

• Exhibits1: Executive Summary - Chart on Market Overview
• Exhibits2: Executive Summary - Data Table on Market Overview
• Exhibits3: Executive Summary - Chart on Global Market Characteristics
• Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
• Exhibits5: Executive Summary - Chart on Market Segmentation by End-user
• Exhibits6: Executive Summary - Chart on Market Segmentation by Deployment
• Exhibits7: Executive Summary - Chart on Incremental Growth
• Exhibits8: Executive Summary - Data Table on Incremental Growth
• Exhibits9: Executive Summary - Chart on Vendor Market Positioning
• Exhibits10: Parent market
• Exhibits11: Market Characteristics
• Exhibits12: Offerings of vendors included in the market definition
• Exhibits13: Market segments
• Exhibits14: Chart on Global - Market size and forecast 2023-2028 ($ billion)
• Exhibits15: Data Table on Global - Market size and forecast 2023-2028 ($ billion)
• Exhibits16: Chart on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits17: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits18: Historic Market Size - Data Table on global uc market 2018 - 2022 ($ billion)
• Exhibits19: Historic Market Size - End User Segment 2018 - 2022 ($ billion)
• Exhibits20: Historic Market Size - Deployment Segment 2018 - 2022 ($ billion)
• Exhibits21: Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
• Exhibits22: Historic Market Size - Country Segment 2018 - 2022 ($ billion)
• Exhibits23: Five forces analysis - Comparison between 2023 and 2028
• Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028
• Exhibits25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• Exhibits26: Threat of new entrants - Impact of key factors in 2023 and 2028
• Exhibits27: Threat of substitutes - Impact of key factors in 2023 and 2028
• Exhibits28: Threat of rivalry - Impact of key factors in 2023 and 2028
• Exhibits29: Chart on Market condition - Five forces 2023 and 2028
• Exhibits30: Chart on End-user - Market share 2023-2028 (%)
• Exhibits31: Data Table on End-user - Market share 2023-2028 (%)
• Exhibits32: Chart on Comparison by End-user
• Exhibits33: Data Table on Comparison by End-user
• Exhibits34: Chart on Large enterprises - Market size and forecast 2023-2028 ($ billion)
• Exhibits35: Data Table on Large enterprises - Market size and forecast 2023-2028 ($ billion)
• Exhibits36: Chart on Large enterprises - Year-over-year growth 2023-2028 (%)
• Exhibits37: Data Table on Large enterprises - Year-over-year growth 2023-2028 (%)
• Exhibits38: Chart on SMEs - Market size and forecast 2023-2028 ($ billion)
• Exhibits39: Data Table on SMEs - Market size and forecast 2023-2028 ($ billion)
• Exhibits40: Chart on SMEs - Year-over-year growth 2023-2028 (%)
• Exhibits41: Data Table on SMEs - Year-over-year growth 2023-2028 (%)
• Exhibits42: Market opportunity by End-user ($ billion)
• Exhibits43: Data Table on Market opportunity by End-user ($ billion)
• Exhibits44: Chart on Deployment - Market share 2023-2028 (%)
• Exhibits45: Data Table on Deployment - Market share 2023-2028 (%)
• Exhibits46: Chart on Comparison by Deployment
• Exhibits47: Data Table on Comparison by Deployment
• Exhibits48: Chart on On-premises - Market size and forecast 2023-2028 ($ billion)
• Exhibits49: Data Table on On-premises - Market size and forecast 2023-2028 ($ billion)
• Exhibits50: Chart on On-premises - Year-over-year growth 2023-2028 (%)
• Exhibits51: Data Table on On-premises - Year-over-year growth 2023-2028 (%)
• Exhibits52: Chart on Hosted - Market size and forecast 2023-2028 ($ billion)
• Exhibits53: Data Table on Hosted - Market size and forecast 2023-2028 ($ billion)
• Exhibits54: Chart on Hosted - Year-over-year growth 2023-2028 (%)
• Exhibits55: Data Table on Hosted - Year-over-year growth 2023-2028 (%)
• Exhibits56: Market opportunity by Deployment ($ billion)
• Exhibits57: Data Table on Market opportunity by Deployment ($ billion)
• Exhibits58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits59: Chart on Market share By Geographical Landscape 2023-2028 (%)
• Exhibits60: Data Table on Market share By Geographical Landscape 2023-2028 (%)
• Exhibits61: Chart on Geographic comparison
• Exhibits62: Data Table on Geographic comparison
• Exhibits63: Chart on North America - Market size and forecast 2023-2028 ($ billion)
• Exhibits64: Data Table on North America - Market size and forecast 2023-2028 ($ billion)
• Exhibits65: Chart on North America - Year-over-year growth 2023-2028 (%)
• Exhibits66: Data Table on North America - Year-over-year growth 2023-2028 (%)
• Exhibits67: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
• Exhibits68: Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
• Exhibits69: Chart on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits70: Data Table on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits71: Chart on APAC - Market size and forecast 2023-2028 ($ billion)
• Exhibits72: Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
• Exhibits73: Chart on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits74: Data Table on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits75: Chart on South America - Market size and forecast 2023-2028 ($ billion)
• Exhibits76: Data Table on South America - Market size and forecast 2023-2028 ($ billion)
• Exhibits77: Chart on South America - Year-over-year growth 2023-2028 (%)
• Exhibits78: Data Table on South America - Year-over-year growth 2023-2028 (%)
• Exhibits79: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
• Exhibits80: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
• Exhibits81: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits82: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits83: Chart on US - Market size and forecast 2023-2028 ($ billion)
• Exhibits84: Data Table on US - Market size and forecast 2023-2028 ($ billion)
• Exhibits85: Chart on US - Year-over-year growth 2023-2028 (%)
• Exhibits86: Data Table on US - Year-over-year growth 2023-2028 (%)
• Exhibits87: Chart on China - Market size and forecast 2023-2028 ($ billion)
• Exhibits88: Data Table on China - Market size and forecast 2023-2028 ($ billion)
• Exhibits89: Chart on China - Year-over-year growth 2023-2028 (%)
• Exhibits90: Data Table on China - Year-over-year growth 2023-2028 (%)
• Exhibits91: Chart on UK - Market size and forecast 2023-2028 ($ billion)
• Exhibits92: Data Table on UK - Market size and forecast 2023-2028 ($ billion)
• Exhibits93: Chart on UK - Year-over-year growth 2023-2028 (%)
• Exhibits94: Data Table on UK - Year-over-year growth 2023-2028 (%)
• Exhibits95: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
• Exhibits96: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
• Exhibits97: Chart on Germany - Year-over-year growth 2023-2028 (%)
• Exhibits98: Data Table on Germany - Year-over-year growth 2023-2028 (%)
• Exhibits99: Chart on Japan - Market size and forecast 2023-2028 ($ billion)
• Exhibits100: Data Table on Japan - Market size and forecast 2023-2028 ($ billion)
• Exhibits101: Chart on Japan - Year-over-year growth 2023-2028 (%)
• Exhibits102: Data Table on Japan - Year-over-year growth 2023-2028 (%)
• Exhibits103: Market opportunity By Geographical Landscape ($ billion)
• Exhibits104: Data Tables on Market opportunity By Geographical Landscape ($ billion)
• Exhibits105: Impact of drivers and challenges in 2023 and 2028
• Exhibits106: Overview on Criticality of inputs and Factors of differentiation
• Exhibits107: Overview on factors of disruption
• Exhibits108: Impact of key risks on business
• Exhibits109: Vendors covered
• Exhibits110: Matrix on vendor position and classification
• Exhibits111: 8x8 Inc. - Overview
• Exhibits112: 8x8 Inc. - Product / Service
• Exhibits113: 8x8 Inc. - Key offerings
• Exhibits114: Avaya LLC - Overview
• Exhibits115: Avaya LLC - Product / Service
• Exhibits116: Avaya LLC - Key offerings
• Exhibits117: Cisco Systems Inc. - Overview
• Exhibits118: Cisco Systems Inc. - Business segments
• Exhibits119: Cisco Systems Inc. - Key news
• Exhibits120: Cisco Systems Inc. - Key offerings
• Exhibits121: Cisco Systems Inc. - Segment focus
• Exhibits122: Cloudtalk - Overview
• Exhibits123: Cloudtalk - Product / Service
• Exhibits124: Cloudtalk - Key offerings
• Exhibits125: Enghouse Systems Ltd. - Overview
• Exhibits126: Enghouse Systems Ltd. - Business segments
• Exhibits127: Enghouse Systems Ltd. - Key offerings
• Exhibits128: Enghouse Systems Ltd. - Segment focus
• Exhibits129: International Business Machines Corp. - Overview
• Exhibits130: International Business Machines Corp. - Business segments
• Exhibits131: International Business Machines Corp. - Key news
• Exhibits132: International Business Machines Corp. - Key offerings
• Exhibits133: International Business Machines Corp. - Segment focus
• Exhibits134: Microsoft Corp. - Overview
• Exhibits135: Microsoft Corp. - Business segments
• Exhibits136: Microsoft Corp. - Key news
• Exhibits137: Microsoft Corp. - Key offerings
• Exhibits138: Microsoft Corp. - Segment focus
• Exhibits139: Mitel Networks Corp. - Overview
• Exhibits140: Mitel Networks Corp. - Product / Service
• Exhibits141: Mitel Networks Corp. - Key offerings
• Exhibits142: NEC Corp. - Overview
• Exhibits143: NEC Corp. - Business segments
• Exhibits144: NEC Corp. - Key news
• Exhibits145: NEC Corp. - Key offerings
• Exhibits146: NEC Corp. - Segment focus
• Exhibits147: Orange SA - Overview
• Exhibits148: Orange SA - Business segments
• Exhibits149: Orange SA - Key offerings
• Exhibits150: Orange SA - Segment focus
• Exhibits151: Plantronics Inc. - Overview
• Exhibits152: Plantronics Inc. - Product / Service
• Exhibits153: Plantronics Inc. - Key offerings
• Exhibits154: RingCentral Inc. - Overview
• Exhibits155: RingCentral Inc. - Product / Service
• Exhibits156: RingCentral Inc. - Key offerings
• Exhibits157: Siemens AG - Overview
• Exhibits158: Siemens AG - Business segments
• Exhibits159: Siemens AG - Key news
• Exhibits160: Siemens AG - Key offerings
• Exhibits161: Siemens AG - Segment focus
• Exhibits162: Tata Sons Pvt. Ltd. - Overview
• Exhibits163: Tata Sons Pvt. Ltd. - Business segments
• Exhibits164: Tata Sons Pvt. Ltd. - Key offerings
• Exhibits165: Tata Sons Pvt. Ltd. - Segment focus
• Exhibits166: Verizon Communications Inc. - Overview
• Exhibits167: Verizon Communications Inc. - Business segments
• Exhibits168: Verizon Communications Inc. - Key offerings
• Exhibits169: Verizon Communications Inc. - Segment focus
• Exhibits170: Inclusions checklist
• Exhibits171: Exclusions checklist
• Exhibits172: Currency conversion rates for US$
• Exhibits173: Research methodology
• Exhibits174: Validation techniques employed for market sizing
• Exhibits175: Information sources
• Exhibits176: List of abbreviations