2024 年 UC&C 十大成長機會

Top 10 Growth Opportunities in Unified Communications and Collaboration, 2024

出版日期: 2024年02月06日 | 出版商:

Frost & Sullivan | 英文 17 Pages | 商品交期: 最快1-2個工作天內

價格

簡介目錄

客戶利用成熟的下一代技術來實現更廣泛的目標

人工智慧（AI）將成為2024年關注的焦點。各行業的組織正在努力了解其業務的現實效益，並權衡潛在的成本和風險。 UCC 供應商正在利用 AI 技術徹底改變通訊業，但他們需要贏得客戶的 IT 決策者 (ITDM) 和業務領導者的信任。

雲端通訊的彈性和強大功能為客戶創造了加速數位轉型的機會。企業數位轉型的關鍵目標是在不斷變化的客戶需求中追求成長，從而提高業務效率並提高生產力。

業務通訊和協作堆疊（電子郵件、語音、網路會議等）中的成熟應用程式現在為廣泛的用戶提供更高級的功能，例如智慧和上下文互動、分析和自動化。

我一直在問，隨著技術的成熟，ITDM 為雲端供應商提供了強大而靈活的藍圖，並且組織已準備好採取下一步措施，在其長期成長策略中更有意義、更全面地利用這些技術。

Frost & Sullivan 的成長加速器是處於推動產業成長前沿的公司。這些公司透過不斷創新和創造新技術、解決方案、平台、經營模式和策略來加速成長，以滿足不斷變化的客戶需求。這些公司也最有能力透過策略性地擴大和加強產品系列來擴大市場成長。加速新的成長機會絕非易事。但鑑於當今的策略需要，包括顛覆性技術、價值鏈壓縮、產業融合和新的經營模式，這項挑戰更具挑戰性。在這種情況下，獲得成長加速器認證是一項巨大的成就。

策略要務
十大成長機會
成長機會一：AI創新
成長機會2：Microsoft Teams 生態系統
成長機會3：混合工作的實現
成長機會4：前線人員
成長機會5：移動UCC
成長機會6：商業3.0
成長機會7：巨量資料分析
成長機會 8：自動化和可程式性
成長機會 9：環境與永續性
成長機會10：UCC和Edge
下一步
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簡介目錄

Product Code: K9C7-64

Customers Leverage Mature and Next-Generation Technologies to Reach Broader Goals

The top focal point in 2024 will be Artificial Intelligence (AI). Organizations across industries are working to understand the practical benefits to their operations and weigh those against the potential costs and risks. UCC providers are on the cusp of revolutionizing the communications industry through AI technologies but must win the confidence of customer IT decision makers (ITDMs) and business leaders.

The flexibility and power of cloud communications are creating opportunities for customer organizations to accelerate their digital transformation efforts. Businesses' main digital transformation objectives are to drive operational efficiencies and improve productivity as they seek growth amid changing customer needs.

Mature applications in the business communications and collaboration stack (e.g., email, voice, web conferencing) now underpin ever-more advanced capabilities in intelligent, contextual interactions, analytics, and automation for a broadening base of users.

ITDMs continue to look to cloud providers for strong, yet flexible roadmaps to follow as technologies mature and their organizations become ready to take the next steps in leveraging those technologies more meaningfully and holistically in their long-term growth strategies.

Frost & Sullivan's Growth Accelerators are companies at the forefront of driving growth in their respective industries. These companies accelerate growth by continuously innovating and creating new technologies, solutions, platforms, business models, or strategies that serve ever-evolving customer needs. These companies are also best positioned to expand market growth by strategically broadening and/or enhancing their product portfolio. Accelerating new growth opportunities is never an easy task. Still, it is one made even more difficult considering today's strategic imperatives, from disruptive technologies and value chain compression to industry convergence and new business models. In this context, recognition as a Growth Accelerator signifies an incredible accomplishment.