Frost Radar™ - 歐洲客戶經驗管理服務，2026 年

Frost Radar(TM) - Customer Experience Management Services in Europe, 2026

出版日期: 2026年04月15日 | 出版商:

Frost & Sullivan | 英文 76 Pages | 商品交期: 最快1-2個工作天內

價格

簡介目錄

這份Frost Radar™報告分析了歐洲客戶經驗（CX）管理服務的市場趨勢，該服務是更廣泛的業務流程外包/管理行業的一個細分領域。通常，CX管理指的是一種商業模式，即公司將服務外包給外部供應商，而不是在內部執行這些服務。服務範圍從簡單的電話支援到複雜的業務流程，例如互動式語音應答（IVR）應用程式、基於Web的技術支援和客戶自助服務。 Frost & Sullivan在本分析中重點介紹了排名前13的供應商。成長指數評估公司的成長績效和過往業績，以及其製定和執行完全一致的成長策略和願景、建立穩健的成長通路結構以及製定以市場、競爭對手和最終用戶為中心的有效銷售和行銷策略的能力。創新指數衡量公司開發產品、服務和解決方案的能力，這些產品、服務和解決方案需充分理解顛覆性大趨勢，具有全球適用性，能夠不斷發展和擴展以服務多個市場，並滿足客戶不斷變化的需求。

Frost & Sullivan公司對其所在行業的眾多公司進行分析。基於領導力及其他特徵，公司將被選中進行深入分析，並根據10項成長和創新標準進行基準評估，從而揭示其在Frost Radar™上的位置。本報告呈現了Frost Radar™上每家公司的競爭概況，並考慮了它們的優勢以及最適合發揮這些優勢的機會。

策略要務與成長環境

Frost Radar™：歐洲客戶經驗管理服務，2026 年

Frost Radar™：企業行動指南

Capita
Concentrix
Covisian
Firstsource
Foundever(R)
Infosys BPM
Intelia
Konceta
Mplus
Tech Mahindra
TELUS Digital
TP
Transcom

最佳實踐和發展機遇

最佳實踐
發展機會

Frost Radar™ 分析

下一步：利用Frost Radar™ 為關鍵相關人員提供支持

被列入Frost Radar(TM) 的意義
Frost Radar™ 幫助 CEO 們發展壯大團隊。
Frost Radar(TM) 為投資者提供支援。
Frost Radar(TM) 為客戶提供協助。
Frost Radar(TM) 為董事會提供支援。

簡介目錄

Product Code: PLPZ-76

This Frost RadarTM examines the European customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. Usually, CX management is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from handling simple calls to complex business processes, such as technical support and customer self-service through interactive voice response applications or the web. Frost & Sullivan profiles the top 13 providers in this analysis. The Growth Index is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user-focused sales and marketing strategies. The Innovation Index is a measure of a company’s ability to develop products/services/solutions that are developed with a clear understanding of disruptive megatrends, are globally applicable, can evolve and expand to serve multiple markets, and are aligned to customers’ changing needs.

Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost RadarTM. The publication presents competitive profiles of each company on the Frost RadarTM considering their strengths and the opportunities that best fit those strengths.