客戶之聲—網路與無線服務調查：全球，2026 年

Voice of Customer Network & Wireless Services Survey, Global, 2026

出版日期: 2026年08月04日 | 出版商:

Frost & Sullivan | 英文 29 Pages | 商品交期: 最快1-2個工作天內

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簡介目錄

Frost & Sullivan公司發布的「2026年客戶之聲調查」訪問了全球1200多位IT決策者，分析了企業網路優先事項以及網路即服務（NaaS）日益擴展的作用。調查顯示，企業網路不斷擴展並趨於分散化，可靠性、運作和可觀測性（而不僅僅是價格）正成為服務提供者的關鍵差異化因素。安全性正逐漸成為網路策略的核心指南，而人工智慧（AI）和資料密集型工作負載則顯著提高了對頻寬和效能的需求。

分店正在向「數位邊緣」環境演進，安全、監控和應用密度趨於融合，這為整合連接性、安全性和邊緣運算能力的整合式管理解決方案創造了機會。企業傾向於擁有自己的基礎設施，並由供應商承擔端到端的責任，這進一步凸顯了統一的網路和安全組合的重要性。

企業對網路即服務 (NaaS) 的興趣主要集中在多重雲端連接、邊緣安全和軟體定義網路 (SDN) 領域，他們更重視營運管理、應用程式介面 (API) 整合和隨選功能，而非傳統的訂單接收功能。然而，阻礙企業採用 NaaS 的並非技術因素，而是企業內部流程，例如法律授權和採購流程的複雜性，凸顯了服務提供者必須應對的一項重大挑戰。

This Frost & Sullivan 2026 Voice of the Customer survey analyzes enterprise network priorities and the growing role of NaaS across a global sample of 1,200+ IT decision-makers. The research shows that enterprise networks are expanding and becoming more distributed, increasing demand for reliability, uptime, and observability as core provider differentiators rather than pricing alone. Security has emerged as the central organizing principle of network strategy, while artificial intelligence (AI) and data-intensive workloads are driving significant growth in bandwidth and performance requirements.

The branch is evolving into a digital edge environment, where security, monitoring, and application density converge, creating opportunities for integrated managed solutions that combine connectivity, security, and edge capabilities. Enterprises prefer providers with infrastructure ownership and end-to-end accountability, reinforcing the importance of converged network and security portfolios.

NaaS interest is strongest in multi-cloud connectivity, edge security, and software-defined networking, with enterprises prioritizing operational control, application programming interface (API) integration, and on-demand capabilities over traditional ordering features. However, adoption is constrained less by technology and more by internal enterprise processes such as legal approvals and procurement complexity, highlighting a key barrier providers must address.