Frost Radar™ - 拉丁美洲客戶經驗管理服務，2026 年

Frost Radar(TM) - Customer Experience Management Services in Latin America, 2026

出版日期: 2026年04月09日 | 出版商:

Frost & Sullivan | 英文 79 Pages | 商品交期: 最快1-2個工作天內

價格

簡介目錄

這份Frost Radar™對拉丁美洲客戶經驗(CX) 管理趨勢的分析報告不僅涵蓋了本地市場提供的外包服務，還包括從拉丁美洲基地向海外國家提供的服務。 CX 管理是一種商業模式，企業將服務外包給外部供應商，而不是自行執行，它是更廣泛的業務流程外包 (BPO) 行業的一個分支。服務內容包括客戶互動、處理複雜的後勤部門營運以及在整個客戶生命週期中管理消費者與品牌的關係。供應商專注於客戶服務、客戶維繫、處理大量客戶入境和去電諮詢以獲取新客戶、提供服務台、技術支援、應收帳款催收以及為企業客戶提供電話行銷/電話銷售服務。Frost & Sullivan在選擇公司時考慮的因素包括本地市場佔有率和品牌知名度、預計到 2024 年該地區服務收入將超過 1 億美元、對創新的承諾以及道德考量。

Frost & Sullivan公司對其所在行業的眾多公司進行分析。基於領導力及其他特徵，公司將被選中進行深入分析，並根據10項「成長與創新」標準進行基準評估，從而揭示其在Frost Radar™上的位置。本報告呈現每家公司在Frost Radar™上的競爭概況，並充分考慮其優勢以及最適合發揮這些優勢的機會。

策略要務與成長環境

Frost Radar™：拉丁美洲客戶經驗管理服務，2026 年

Frost Radar™：企業行動指南

AeC
AlmavivA Experience
Alorica
Atento
Concentrix
Emtelco
Foundever
ibex
IntouchCX
itel
KM2Solutions
Koncerta
OneSource
Startek
Sutherland Global Services
TELUS Digital
TP
TTEC

最佳實踐和發展機遇

最佳實踐
發展機會

Frost Radar™ 分析

下一步：利用Frost Radar™ 為關鍵相關人員提供支持

被列入Frost Radar(TM) 的意義
Frost Radar™ 幫助 CEO 們發展壯大團隊。
Frost Radar(TM) 為投資者提供支援。
Frost Radar(TM) 為客戶提供協助。
Frost Radar(TM) 為董事會提供支援。

簡介目錄

Product Code: KC4F-76

This Frost RadarTM examining the Latin American customer experience (CX) management landscape includes outsourcing services delivered in each local market and those from Latin American locations to countries overseas. CX management, a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house, is a subset of the much broader business process outsourcing industry. Services can include handling customer interactions or complex back-office processes or managing the entire relationship between consumers and brands throughout the customer lifecycle. Suppliers specialize in dealing with high volumes of inbound and outbound customer interactions for customer care, retention, and acquisition; help desk; technical support; collections; and telemarketing/telesales for business clients. Among the factors that Frost & Sullivan considered for a company to be included were local market presence and brand awareness, revenue exceeding $100 million for services delivered from the region in 2024, innovation initiatives, and ethical considerations.

Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost RadarTM. The publication presents competitive profiles of each company on the Frost RadarTM considering their strengths and the opportunities that best fit those strengths.