2024 年雲端運算現況 - 小型企業

持續推動數位化

小型企業（10-99 名員工）認知到雲端對其成功至關重要。儘管他們在技術採用方面落後於大型企業，但他們計劃投資人工智慧/機器學習、雲端和自動化等技術，以實現其業務目標。在 Frost & Sullivan 的 2024 年全球雲端決策者調查中，小型企業受訪者共用了他們對雲端、IT 和人工智慧的看法、採購決策和計畫。主要發現包括：

• 人工智慧被視為實現商業目標的策略性投資，其投資的主要驅動力包括改善業務、改善員工體驗和增加創新。
• 預計到 2026 年，使用公共雲端和多重雲端基礎設施的小型企業比例將加倍，混合雲端使用率將增加兩倍。同時，小型企業計劃保留本地基礎設施，主要用於支援舊有應用程式。
• 小型企業正在轉向託管服務供應商(MSP) 來填補專業知識空白，尤其是在應用開發、資料遷移和資料管理方面。

本報告讓小型企業和 IT服務供應商得以一窺雲端運算和人工智慧市場的近期前景。

目錄

研究目標和調查方法

受訪者概況－小型企業 (SMB)

主要發現

• 主要發現

雲端運算採用被認為是小型企業成功的關鍵

• 小型企業優先考慮收益成長和人工智慧採用
• 混合雲端和多重雲端對於企業成功至關重要
• 小型企業考慮任何雲
• 在公共雲端中部署應用程式的主要原因
• 安全和成本是問題

本地資料中心對於小型企業 IT 策略仍然至關重要

• 小型企業使用本地資料中心的趨勢
• 小型企業員工喜歡熟悉的內部部署解決方案

小型企業逐步將遺留應用程式遷移到雲端

• 將工作負載遷移到雲端
• 遺留工作負載現代化方法

小型企業使用第三方服務來管理和最佳化其雲端環境

• 支援小型企業雲端策略的第三方服務
• 快速交付且有效率的工作量管理是 MSP 的主要優勢

小型企業正在擁抱人工智慧

• 小型企業開始採用人工智慧
• 人工智慧支援業務改善和人力資源管理
• 小型企業部署與 GenAI 整合的應用程式

附錄

• 推動成長Growth Pipeline Engine（TM）機會
• 為何成長變得越來越困難？
• The Strategic Imperative 8（TM）

後續步驟Next steps

• 成長機會的益處和影響
• 後續步驟Next steps
• 文件清單
• 免責聲明

Continuing the Digitalization Journey

Small businesses (10-99 employees) perceive the cloud as essential to success. While they lag behind larger enterprises in technology adoption, they plan to invest in technologies such as AI/ML, cloud, and automation to achieve their business goals. In the 2024 Frost & Sullivan Global Cloud Decision-Maker survey, small business respondents shared their perceptions, purchase decisions, and plans related to cloud, IT, and AI. Key findings include:

• AI is considered a strategic investment to help achieve business goals. Top drivers for AI investments include improving operations, enhancing the employee experience, and boosting innovation.
• The percentage of small businesses using public and multi-cloud infrastructure will double by 2026; the percentage using hybrid cloud will triple. At the same time, small businesses plan to retain infrastructure on-premises, primarily to support legacy applications.
• Small businesses turn to managed service providers (MSPs) to fill expertise gaps, especially in application development, data migration, and data management.

This report offers small businesses and IT service providers a glimpse of the near future for the cloud and AI markets.

Table of Contents

Research Objectives and Methodology

Respondent Profile - Small Businesses

Key Findings

• Key Findings

Cloud Adoption is Perceived as Essential to Small Business Success

• Small Businesses Prioritize Growing Revenue & AI Adoption
• Hybrid and Multi-cloud are Essential For Business Success
• Small Businesses Explore all Cloud Types
• Top Reasons for Deploying Apps in the Public Cloud
• Security and Costs Pose Challenges

On-Premises Data Centers Remain Integral to Small Business IT Strategies

• On-Premises Data Center Use Trend Among Small Businesses
• Small Business Employees Prefer the Familiarity of On-Premises Solutions

Small Businesses Will Slowly Migrate Legacy Apps to Cloud

• Migrating Workloads to the Cloud
• Modernization Approaches for Legacy Workloads

Small Businesses Use Third-Party Services to Manage and Optimize their Cloud Environments

• Third-Party Services to Support Small Business Cloud Strategies
• Quick Delivery, Efficient Workload Management Top MSP Benefits

Small Businesses Embrace AI

• Small Businesses Begin their AI Journeys
• AI Supports Better Operations & Talent Management
• Small Businesses Deploy Apps Integrated with GenAI

Appendix

• Growth Opportunities Fuel the Growth Pipeline Engine™
• Why is it Increasingly Difficult to Grow?
• The Strategic Imperative 8™

Next Steps

• Benefits and Impacts of Growth Opportunities
• Next Steps
• List of Exhibits
• Legal Disclaimer