客戶參與:全球預測(2025年～2030年)

Customer Engagement: Worldwide Forecast 2025-2030

出版日期: 2025年10月30日 | 出版商:

Analysys Mason | 英文 13 Slides | 商品交期: 最快1-2個工作天內

價格

簡介目錄

"在技術進步的推動下，客戶互動市場的收入成長預計將保持強勁勢頭。"

本報告預測了 2025 年至 2030 年電信業者在客戶互動解決方案及相關服務方面的支出，並為供應商和營運商提供了建議。

本預測報告及附錄提供：

全球客戶互動市場支出的詳細六年預測
- 四個關鍵應用細分領域：產品生命週期管理/目錄、銷售/市場線索管理、顧客旅程管理與顧客體驗管理
- 兩種產品類型：產品相關服務與專業服務 (PS)
- 四種通訊服務：行動通訊、物聯網、消費者固定通訊和企業固定通信
- 八區：中東歐 (CEE)、已開發亞太地區 (DVAP)、新興亞太地區 (EMAP)、拉丁美洲、中東和北非 (MENA)、北美 (NA)、撒哈拉以南非洲 (SSA) 和西歐 (WE)
探討關鍵市場驅動因素及其對預測期內支出的影響
分析影響顧客互動市場的商業環境與區域動態
詳細的市場定義
對營運商和供應商的建議

簡介目錄

"Revenue growth in the customer engagement market is expected to be strong, driven by technological advances."

This report provides forecasts for telecoms operator spending on customer engagement solutions and related services for 2025-2030. The report also provides recommendations for vendors and operators.

This forecast report and the accompanying data annex provide:

a detailed, 6-year worldwide forecast for spending in the customer engagement market, split into:
- four main application sub-segments: offer lifecycle management and catalogues, sales and marketing lead management, customer journey management and customer experience management
- two delivery types: product-related and professional services (PS)
- four telecoms services: mobile, IoT, consumer fixed and business fixed
- eight geographical regions: Central and Eastern Europe (CEE), developed Asia-Pacific (DVAP), emerging Asia-Pacific (EMAP), Latin America (LATAM), the Middle East and North Africa (MENA), North America (NA), Sub-Saharan Africa (SSA) and Western Europe (WE)
an examination of the key market drivers and how they will affect spending during the forecast period
analysis of the business environment and regional dynamics that will influence the customer engagement market
a detailed market definition
recommendations for operators and vendors.