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市場調查報告書
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1950779

全球B2C電子商務與線上支付創新趨勢：2026

Global Trends in B2C E-Commerce & Innovations in Online Payments 2026
出版日期: | 出版商: yStats.com | 英文 1583 Pages | 商品交期: 最快1-2個工作天內

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簡介目錄

全球B2C和B2B電子商務的擴張、數位支付的創新以及人工智慧的應用加速全球商業生態系統的結構性轉型。

本報告分析了全球B2C和B2B電子商務的擴張、數位支付的創新、人工智慧的應用以及新興數位資產的整合如何塑造全球商業生態系統的演變。報告中還深入分析了全球市場消費者需求趨勢、市場發展、支付基礎設施轉型、企業人工智慧應用以及數位交易創新。

主要預測亮點

  • 全球B2C電子商務的擴張受到價格敏感型消費者行為、社群電商參與度以及日益成長的跨境市場活動的影響。
  • 隨著即時支付、數位錢包和自動化支付系統在全球的普及，預計到2028年，全球非現金交易將接近 2.8 兆美元。
  • 人工智慧（AI）的應用各組織中迅速擴展，但治理、技能發展和員工準備仍然是關鍵的限制因素。
  • B2B 市場和數位支付領域的創新持續推動企業數位轉型，支援中小企業參與並實現財務工作流程自動化。

全球 B2C 電子商務由使用者互動和平台動態驅動

消費者需求、產品發現和社交管道持續影響全球 B2C 電子商務活動。線上市場仍然是成長的核心，因為消費者優先考慮便利性、價格競爭力和豐富的產品選擇。跨境購物並非獨立驅動因素，而是反映了更廣泛的數位互動趨勢，進一步凸顯了平台生態系統的重要性。

數位支付基礎設施消費者和企業環境中不斷擴展

隨著數位錢包和即時支付系統的普及，支付生態系統正持續轉型為即時、非現金解決方案。雖然自動化和行動優先的金融基礎設施支援著不斷成長的交易量，但創新越來越注重效率和用戶體驗，而不是基本的普及應用。

人工智慧整合推進，但組織挑戰依然存在。

隨著企業追求自動化和個人化策略，人工智慧的應用商業、行銷和營運領域不斷擴展。然而，培訓計畫和治理架構的不均衡仍限制著企業的準備程度，凸顯了系統化實施方法的必要性。

B2B市場和支付創新加速企業轉型。

數位化B2B平台提高採購流程的透明度，使中小企業能夠更有效率地進入全球市場。虛擬支付解決方案、自動化工具和分析技術重塑金融工作流程，使市場生態系統成為企業數位轉型的關鍵驅動力。

目錄

第1章 要點總結

第2章 全球B2C與B2B電子商務、支付與人工智慧概述

  • 全球要點總結
  • 全球管理概要
  • 全球B2C電子商務
    • 電子商務市場規模、成長與銷售管道
    • 零售與電子商務銷售：市場概覽
    • 零售與電子商務佔有率
    • 零售與電子商務銷售額
    • 線上零售銷售：市場概覽
    • 線上零售銷售額佔零售總額的百分比
    • 線上零售銷售預測
    • 購物者體驗與數位行為
    • 電子商務購物趨勢
    • 線上購物不滿意度（受訪者百分比）
    • 改善線上購物體驗（受訪者百分比）
    • 線上購物者的主要優勢（受訪者百分比）
    • 線上購物者使用的社群媒體平台（受訪者百分比）
    • 各社群媒體平台上最受歡迎的購物國家/地區
    • 線上市場使用情況（受訪者百分比）
    • 線上購物者建立帳戶的偏好（受訪者百分比）
    • 放棄購物車的原因（受訪者百分比）
    • 配送承運商在線上購物決策中的重要性（依國家/地區劃分，受訪者百分比）
    • 社群電商與跨境購物
    • 透過社群電商購物的社群媒體使用者百分比
    • 使用社群媒體進行品牌發現的嬰兒潮世代百分比
    • 千禧世代在TikTok上的購買率（%）
    • 最熱門的海外購物國家（受訪者百分比）
    • 向零售商購買商品的線上購物者百分比其他國家（受訪者百分比）
    • 在其他國家/地區零售商購物的社群媒體使用者百分比（受訪者百分比）
    • 在其他國家零售商購物的45歲以下購物者百分比（受訪者百分比）
    • 社群媒體購物頻率（受訪者百分比）
    • 跨國購物目的地（跨國購物者百分比）
    • 跨國購物的主要類別（跨國購物者百分比）
    • 國際購物者的原因（受訪者百分比）
    • 非國際購物者的原因（受訪者百分比）
  • 全球數位支付
    • 數位支付市場概況及收入洞察
    • 數位支付的普及、創新及消費者偏好
    • 數位行動支付及市場成長概覽
    • 趨勢非現金交易總量趨勢及預測
    • B2B 非現金交易總量趨勢及預測
    • 支付收入趨勢及預測
    • 依地區劃分的交易相關支付收入及年複合成長率
    • 數位支付市場概況及收入洞察
    • 支付收入（依類型、企業/消費者劃分）
    • 支付收入（依類型、企業/消費者、地區、支付類型劃分）
    • 支付收入預測
    • 消費者首選的線上付款方式（受訪者百分比）
    • 支付組合：新型支付方式與傳統支付方式、交易量及預測
    • 接受支付方式的機構（依類型劃分）
    • 按季劃分的支付類型交易數量（年比變動）
    • 人工智慧驅動的支付轉型
    • 人工智慧在支付領域的應用概覽（6月）
    • 人工智慧驅動的金融詐欺預防和風險管理服務
    • 人工智慧最佳化支付、風險管理與客戶體驗
    • 人工智慧協作與支付領域的未來創新
    • 人工智慧和機器學習在支付領域的概述
    • Visa 人工智慧在代幣化支付、數位身分和代理商商務的應用案例
    • 人工智慧和加密應用消除購物車放棄和數位結帳摩擦
    • 人工智慧在 B2C 電子商務和線上支付行業的挑戰和風險
    • 人工智慧和機器學習在支付領域的應用案例（支付專業人士佔比）
    • 生成式人工智慧在銀行業實施的挑戰（高階主管佔比）
    • 人工智慧在支付領域的價值與預測
  • 全球人工智慧與自動化
    • 人工智慧應用與投資現狀
    • 人工智慧驅動的轉型：創造機會，應對挑戰
    • 技術市場規模及年比變動成長率/預測
    • 金融科技市場人工智慧成長及預測
    • 生成式人工智慧市場規模及預測
    • 人工智慧投資意願（按支出金額和公司佔比）
    • 依策略重點領域劃分的人工智慧投資佔有率（主要公司佔比）
    • 依策略重點領域劃分的人工智慧投資佔有率（受訪者佔比）
    • 新科技採用率（高階主管受訪者佔比）
    • 依組織規模劃分的人工智慧實施團隊（受訪者佔比）
    • 依組織規模劃分的推動生成式人工智慧應用的高階領導者（受訪者佔比）
    • 所有權清晰生成式人工智慧應用路線圖的組織（依組織規模劃分，受訪者佔比）
    • 銀行在生成式人工智慧方面的支出預測
    • 金融服務公司使用人工智慧和機器學習的關鍵策略分析
    • 金融機構佔比考慮使用生成式人工智慧進行詐欺預防
    • 將人工智慧整合到企業營運中
    • 利用自主人工智慧和整合技術推動創新
    • 推動未來支付的關鍵趨勢
    • 在一個或多個業務職能中使用人工智慧（受訪組織的百分比）
    • 組織中使用人工智慧的情況（以任務整合程度劃分的員工百分比）
    • 有意使用人工智慧工具的頻率（受訪者百分比）
    • 在工作場所有意使用的人工智慧工具類型（使用率）
    • 報告在工作場所使用人工智慧的員工和組織百分比（受訪者百分比）
    • 工作場所人工智慧採用趨勢、生產力效益和治理風險
    • 人口結構變化、被動使用和對人工智慧的認知有限
    • 依產業劃分的人工智慧成熟度、區域採用模式和策略性業務轉型
    • 提升支付安全性和效率
    • 人工智慧在企業營運中的整合
    • 人工智慧在交易監控、身份驗證和支付最佳化中的應用
    • 基於嵌入式金融、API、人工智慧和信用工具的B2B支付
    • 金融領域採用人工智慧的主要障礙
    • 基於代理和生成式人工智慧在銀行業的主要發展
    • 消費者對購物中生成式人工智慧的接受度（消費者百分比）
    • 消費者對人工智慧電子商務功能的興趣（受訪者百分比）
    • 人工智慧在亞馬遜物流營運的關鍵應用
    • 利用基於代理的人工智慧實現效率、個人化和信任
    • 生成式人工智慧的應用趨勢、創新影響與倫理風險
    • 關鍵技術與支付平台對模型情境協定的採用情況
    • 將生成式人工智慧整合到業務流程中組織規模（受訪者百分比）
    • 人工智慧訓練採用率（員工百分比）
    • 人工智慧訓練參與及自我評估知識程度（受訪者百分比）
    • 依組織規模劃分的角色為基礎的生成式人工智慧培訓課程採用率（受訪者百分比）
    • 生成式人工智慧市場規模及預測
    • 生成式人工智慧帶來的生產力提升（受訪者百分比）
    • 零售行銷人員關注的關鍵客戶趨勢（零售行銷人員百分比）
    • 生成式人工智慧的關鍵商業應用案例（零售員工百分比）
    • 人工智慧在嵌入式金融生態系統的應用概述
    • 人工智慧在B2C電子商務中的應用概述
    • 希望人工智慧在整個購物體驗中輔助的購物者活動（受訪者百分比）
    • 人工智慧功能的應用領域在購買軟體時 "非常重要" （依軟體類型劃分）
    • 購買具有人工智慧功能的軟體被認為 "非常重要" 的領域（依軟體類型劃分）
    • 軟體人工智慧功能在軟體採購中 "比較重要" 的領域（依軟體類型劃分）
    • 認為人工智慧功能在軟體採購中 "完全不重要" 的受訪者比例（依軟體類型劃分）
    • 人工智慧對收入和成本的影響
    • 以組織規模劃分的將生成式人工智慧融入業務流程的比例（受訪者比例）
    • 策略與公司財務領域中，生成式人工智慧帶來的收入成長（受訪者比例）
    • 供應鏈與庫存管理領域中，生成式人工智慧帶來的收入成長（受訪者比例）
    • 行銷與銷售領域中，生成式人工智慧帶來的收入成長（受訪者比例）
    • 服務營運領域中，生成式人工智慧帶來的收入成長（受訪者比例）
    • 在軟體工程領域中，生成式人工智慧帶來的收入成長（受訪者比例）受訪者）
    • 產品或服務開發中因生成式人工智慧帶來的收入成長（受訪者百分比）
    • 供應鏈和庫存管理中因生成式人工智慧帶來的成本節約（受訪者百分比）
    • 服務運作中因生成式人工智慧帶來的成本節約（受訪者百分比）
    • 策略與公司財務中因生成式人工智慧所帶來的成本降低等級（受訪者百分比）
    • 人力資源中因生成式人工智慧所帶來的成本降低等級（受訪者百分比）
    • 軟體工程中因生成式人工智慧所帶來的成本降低等級（受訪者百分比）
    • 風險、法律和合規中因生成式人工智慧帶來的成本降低等級（受訪者百分比）
    • 行銷與銷售中因生成式人工智慧所帶來的成本降低等級（受訪者百分比）
    • IT中因生成式人工智慧所帶來的成本降低等級（受訪者百分比）
    • 成本降低等級產品和服務開發中的生成式人工智慧（受訪者百分比）
    • 人工智慧治理、風險與策略一致性
    • 人工智慧治理挑戰、集中式策略以及支付公司領導層的角色
    • 人工智慧治理、策略一致性和高階主管所有權的趨勢
    • 人工智慧採用的集中化程度（受訪者百分比）
    • 企業中人工智慧的採用及其對業務的影響
    • 主要的人工智慧風險類別（受訪者百分比）
    • 人工智慧採用的信任差距、對可解釋性的擔憂以及組織差距
    • 人工智慧在工作場所使用的正面、中性和負面影響（員工百分比）
    • 機器學習市場區隔（依最終使用者產業劃分）
    • 與人工智慧和機器學習相關的主要風險（支付處理商百分比）
  • 全球區塊鏈與加密貨幣
    • 區塊鏈市場概況
    • 百分比擁有和使用數位貨幣的人口比例
    • 加密貨幣與區塊鏈：市場概覽
    • 區塊鏈：市場概覽
    • 加密貨幣持有者數量
    • 北美：加密貨幣持有者數量
    • 歐洲：加密貨幣持有者數量
    • 亞洲：加密貨幣持有者數量
    • 大洋洲：加密貨幣持有者數量
    • 南美洲：加密貨幣持有者數量
    • 非洲：加密貨幣持有者數量
    • 各國加密貨幣持有人口比例
    • 依性別劃分的加密貨幣持有率（依國家/地區劃分）
    • 六個月前退出市場的加密貨幣持有者比例
    • 前持有者出售加密貨幣的時間分佈（依國家/地區劃分）
    • 因投資損失而出售加密貨幣的前持有者比例（依國家/地區劃分）國家/地區）
    • 過去持有加密貨幣且認為未來一年內有很高可能購買加密貨幣的人比例
    • 過去持有加密貨幣的人購買加密貨幣的可能性以國家/地區劃分
    • 區塊鏈市場現狀
    • 過去持有加密貨幣的人購買加密貨幣的可能性以國家/地區劃分
    • 目前開發或學習開發區塊鏈應用程式的開發者比例（依類型劃分）
    • 在美國或加拿大上市的主要區塊鏈公司
    • 區塊鏈應用程式（不包括加密貨幣）的開發者現狀
    • 比特幣和其他加密貨幣的開發者現狀
    • 非同質化代幣（NFT）開發者格局分析
    • 已開始探索區塊鏈技術的美國、加拿大和歐洲銀行的比例
    • 加密貨幣用例（佔加密貨幣應用程式的百分比）持有者）
    • 24-35歲加密貨幣持有者比例
    • 使用區塊鏈進行加密貨幣交易的人口比例
    • 重大地緣政治事件對標普500指數、黃金和比特幣10天收益的影響
    • 區塊鏈機構投資與避險基金活動
    • 過去一年持有加密貨幣的人購買加密貨幣的可能性（依國家/地區劃分）
    • 投資數位資產的傳統避險基金佔有率
    • 避險基金數位資產交易方式（依避險基金類型劃分）
    • 使用穩定幣投資數位資產的避險基金比例
    • 參與或考慮代幣化的避險基金比例
    • 專注於數位資產的避險基金投資代幣化資產的比例
    • 現貨比特幣ETF的核准如何改變了避險基金受訪者對推出新數位資產產品的看法
    • 比特幣使用計畫細分ETF 作為數位資產投資策略的一部分
    • 避險基金投資的數位資產類型（依避險基金類型劃分）
    • 使用穩定幣的主要原因（依避險基金類型劃分）
    • 加密貨幣消費者行為
    • 受訪者有興趣使用加密貨幣購買的商品類型（受訪者百分比）
    • 表示會選擇接受加密貨幣的線上商店而非不接受加密貨幣的線上商店的受訪者百分比
    • 如果他們最喜歡的線上商店接受加密貨幣，會更頻繁購物的受訪者百分比
    • 願意使用數位貨幣支付的受訪者百分比
    • 如果接受加密貨幣，會增加線上消費的受訪者百分比
    • 願意將加密貨幣作為其投資組合重要組成部分的加密貨幣持有者百分比
    • 購買加密貨幣作為通膨對沖工具的成年人百分比（依國家/地區劃分，成年人百分比）
    • 希望獲得工作或業務加密貨幣報酬的受訪者百分比
    • 提及監管問題的加密貨幣持有者和非持有者百分比阻礙加密貨幣投資的因素（依國家/地區劃分，前加密貨幣持有者和非持有者的百分比）
  • 全球 B2B 電子商務
    • 市場格局與買家決策過程
    • B2B 電子商務市場趨勢概述
    • B2B 電子商務商品交易總額（GMV）
    • 購買前進行線上研究的B2B 買家百分比
    • 影響 B2B 採購決策的社群媒體平台（企業買家百分比）
    • 價格敏感度對 B2B 採購選擇的影響（企業買家百分比，依地區劃分）
    • 因各種原因延遲 B2B 採購的企業買家百分比
    • 延遲或放棄 B2B 採購的主要原因（企業買家百分比）
    • 面臨延遲採購挑戰的千禧世代與 Z 世代企業買家百分比決策
    • 買家體驗、線上行為與平台偏好
    • B2B採購的主要障礙（依地區劃分的企業買家百分比）
    • 認為其B2B電子商務體驗 "優秀" 的B2B買家百分比
    • 更傾向於透過供應商網站線上訂購的B2B買家百分比
    • 如果其他B2B網店提供更好的體驗，會更換供應商的B2B買家百分比
    • 認為糟糕的採購體驗會對其供應商關係產生一定影響的B2B買家百分比
    • 計劃在未來一年增加線上採購支出的中小企業百分比
    • 可能更換供應商的B2B買家百分比（按買家細分市場劃分）
    • 預計未來一年線上支出將增加的中小型企業B2B買家百分比（依行業劃分，中小企業買家估計百分比）
    • 認為便利準確的線上網店體驗重要的B2B買家百分比
    • 更傾向於線上重複下單的B2B買家百分比
    • B2B網店訂單錯誤率
    • 更傾向於線上下單複雜、高價值商品的B2B買家百分比
    • 因訂單錯誤而猶豫是否在線上下單的B2B買家百分比
    • 透過網路商店下單的B2B訂單錯誤率（依買家細分，企業買家百分比）
    • 線上下單時需要供應商提供的約定資訊/資料（企業買家百分比）
    • 線上下單時需要供應商提供的資訊/資料（企業買家百分比）
    • 至少有一個原因導致無法在線上下單的B2B買家百分比
    • 線上採購的主要障礙（企業買家百分比）買家）
    • 線上消費成長的主要原因（企業買家預測百分比）
    • 線上採購最重要的方面（企業買家百分比）
    • 支付、平台、市場和技術的影響
    • B2B採購的主要障礙（企業買家百分比）
    • B2B支付市場趨勢（7月）
    • 人工智慧在B2B支付市場的應用
    • B2B支付量預測
    • B2B銀行卡支付量預測
    • B2B虛擬卡支付量預測
    • 2028年B2B支付通路成長率預測
    • 計劃全面改造其數位化業務的B2B經銷商百分比
    • 依國家/地區劃分的B2B發票付款時間細分（佔B2B發票總額的百分比）
    • 2023年及2024年（1/2）
    • 依國家/地區劃分的B2B 發票付款時間細分（佔 B2B 發票總額的百分比）
    • 2023年和2024年（2/2）
    • 未來 12個月 B2B 客戶付款方式變化預期細分
    • 最有效的銷售管道（受訪者百分比）
    • 用於研究和評估供應商的銷售管道（公司百分比）
    • 參與第三方市場最多的產業（公司百分比）
    • 市場佔有率成長型公司的銷售通路策略（公司百分比）
    • 市場成長策略的影響（依公司類型劃分的公司百分比）
    • 透過行業特定市場獲得市場佔有率的公司百分比
    • 透過產業特定市場失去市場佔有率的公司百分比
    • 透過第三方市場線上銷售產品並獲得市場佔有率的公司百分比佔有率
    • 透過第三方市場線上銷售產品但市場佔有率下降的公司比例
    • 線上市場的採用率（贏家和輸家的百分比）
    • 企業買家更傾向於使用市場而非傳統 B2C 電子商務平台的領域（企業買家的百分比）
    • 支付、平台和市場設備和技術的影響
    • 積極願意在製造商市場和通用 B2B 市場購物的B2B 買家比例
    • 對在製造商市場和通用 B2B 市場購物漠不關心的B2B 買家預測比例
    • B2B 市場創投較去年同期變化
    • 創投金額和輪次細分（依產業市場和橫向市場劃分）
    • 市場創投細分（依市場類型劃分）
    • 亞馬遜企業購：B2B 電子商務市場概況
    • B2B 軟體買家考慮服務提供者的百分比（B2B 軟體買家）
    • B2B 軟體買家的投資報酬率等待時間
    • 認為服務提供者/實施商是其軟體決策因素的B2B 軟體買家百分比決策流程
    • 最終軟體採購決策者組成（依職位/部門劃分）
    • 認為軟體採購選擇總是或經常基於共識的B2B 軟體買家比例
    • 擔任財務長（CFO）的B2B 高階主管在軟體選擇過程中總是或經常擁有最終決策權的比例
    • 2025年前軟體採購支出預測變化構成

第3章 亞太地區 B2C 和 B2B 電子商務、支付和人工智慧概述

  • 亞太地區主要結論
  • 亞太地區管理總結
  • 亞太地區 B2C 電子商務
  • 亞太地區數位支付
簡介目錄
Product Code: 1713

Global B2C & B2B E-Commerce Expansion, Digital Payment Innovation, and AI Adoption Accelerate Structural Transformation Across Global Commerce Ecosystems

Hamburg-based secondary market research firm yStats.com analyzes how global B2C and B2B E-Commerce expansion, digital payment innovation, artificial intelligence adoption, and emerging digital asset integration are shaping the evolution of global commerce ecosystems in its latest publication, Global Trends in B2C E-Commerce & Innovations in Online Payments 2026, providing in-depth coverage of consumer demand dynamics, marketplace development, payment infrastructure transformation, enterprise AI adoption, and digital transaction innovation across global markets.

Key Forecast Highlights

    • Global B2C E-Commerce expansion is increasingly shaped by price-sensitive consumer behavior, social commerce engagement, and growing cross-border marketplace activity.
    • Worldwide non-cash transactions are forecast to approach 2.8 trillion by 2028 as instant payments, digital wallets, and automated payment systems scale globally.
    • Artificial intelligence adoption is expanding rapidly across organizations, though governance, skills development, and workforce readiness remain key constraints.
    • B2B marketplaces and digital payment innovation continue to drive enterprise digitization, supporting SME participation and automated financial workflows.

Global B2C E-Commerce Is Driven by Engagement and Platform Dynamics

Consumer demand, product discovery, and social channels continue to shape global B2C E-Commerce activity. Online marketplaces remain central to growth as shoppers prioritize convenience, competitive pricing, and wider product selection. Cross-border purchasing reflects broader digital engagement trends rather than a standalone driver, reinforcing the importance of platform ecosystems.

Digital Payments Infrastructure Expands Across Consumer and Business Environments

The payments ecosystem continues to shift toward real-time and non-cash solutions as digital wallets and instant payment systems gain traction. Automation and mobile-first financial infrastructure are supporting transaction growth, while innovation increasingly focuses on efficiency and user experience rather than basic adoption.

Artificial Intelligence Integration Advances, Yet Organizational Gaps Remain

AI deployment is expanding across commerce, marketing, and operations as businesses pursue automation and personalization strategies. However, uneven training programs and governance frameworks continue to limit enterprise readiness, highlighting the need for structured implementation approaches.

B2B Marketplaces and Payment Innovation Accelerate Enterprise Transformation

Digital B2B platforms are improving procurement transparency and enabling SMEs to access global markets more efficiently. Virtual payment solutions, automation tools, and analytics are reshaping financial workflows, positioning marketplace ecosystems as key drivers of enterprise digital transformation.

Table of Contents

1. Executive Key Takeaways

2. Global B2C & B2B E-Commerce, Payments, and AI Overview

  • 2.1. Global Key Takeaways
  • 2.2. Global Management Summary
  • 2.3. Global B2C E-Commerce
    • 2.3.1. E-Commerce Market Size, Growth & Sales Channels
    • Global: Overview of Retail & E-Commerce Sales Market, January 2025
    • Global: Retail E-Commerce Share, in % of Total Retail Sales, 2021-2027f
    • Global: Retail E-Commerce Sales, in USD trillion, in % Year-on-Year Change, 2021-2027f
    • Global: Retail E-Commerce Share, in % of Total Retail Sales, 2022-2028f
    • Global: Retail E-Commerce Sales, in USD trillion, in % Year-on-Year Change, 2022-2028f
    • Global: Overview of Online Retail Sales Market, January 2025
    • Global: Online Retail Sales as a Share of Total Retail Sales, in %, 2028f
    • Global: Online Retail Sales, in USD trillion, 2023 & 2028f
    • 2.3.2. Shopper Experience & Digital Behavior
    • Global: E-Commerce Shopping Trends, January 2025
    • Global: Online Shopper Frustrations, in % of Respondents, 2024
    • Global: Online Shopper Experience Improvements, in % of Respondents, 2024
    • Global: Important Benefits for Online Shoppers, in % of Respondents, 2024
    • Global: Social Media Platforms Purchased From, by Online Shoppers, in % of Respondents, 2024
    • Global: Most Popular Countries for Shopping on Each Social Media Platform, February 2023
    • Global: Online Marketplace Usage, in % of Respondents, 2024
    • 2.3.2. Shopper Experience & Digital Behavior (Cont.)
    • Global: Online Shopper Preferences for Account Creation, in % of Respondents, 2024
    • Global: Reasons for Online Shopping Cart Abandonment, in % of Respondents, 2024
    • Global: Importance of Delivery Providers in Online Shopping Decisions, by Country, in % of Respondents, 2024 (1 of 2)
    • Global: Importance of Delivery Providers in Online Shopping Decisions, by Country, in % of Respondents, 2024 (2 of 2)
    • 2.3.3. Social Commerce & Cross-Border Shopping
    • Global: Social Media Users Making A Purchase Through Social Commerce, in %, 2024
    • Global: Baby Boomers Using Social Media For Brand Discovery, in %, 2024
    • Global: Millennials Making Purchases on TikTok, in %, November 2024
    • Global: Most Popular Countries for Buying Items from Abroad, in % of Respondents, 2024
    • Global: Share of Online Shoppers Buying from Retailers in Other Countries, in % of Respondents, 2024
    • Global: Share of Social Media Shoppers Buying From Retailers In Other Countries, in % of Respondents, 2024
    • Global: Share of Shoppers Under 45 Buying From Retailers In Other Countries, in % of Respondents, 2024
    • Global: Social Media Shopping Frequency, in % of Respondents, 2024
    • Global: Cross-Border Shopping Destinations, in % of Cross-Border Shoppers, 2024
    • Global: Top Categories for Cross-Border Purchases, in % of Cross-Border Shoppers, 2024
    • Global: Shoppers Reasons for Buying from Abroad, in % of Respondents, 2024
    • Global: Shoppers Reasons for Not Buying from Abroad, in % of Respondents, 2024
  • 2.4. Global Digital Payments
    • 2.4.1. Digital Payments Market Overview & Revenue Insights
    • Global: Digital Payments Adoption, Innovations and Consumer Preferences, January 2025 (Part 1 of 2)
    • Global: Digital Payments Adoption, Innovations and Consumer Preferences, January 2025 (Part 2 of 2)
    • Global: Digital Mobility Payments and Market Growth Overview, January 2025
    • Global: Total Non-cash Transactions Volume, in volume trillions, 2018 & 2021-2024e & 2028f
    • Global: Total B2B Non-cash Transactions Volume, in volume billions, 2018 & 2021-2024e & 2028f
    • Global: Payments Revenue Value, in USD trillion, 2013, 2018, 2020- 2023, 2028f
    • Global: Transaction-Related Payments Revenue, by Region, in USD billion, and Compound Annual Growth Rate, 2019, 2024 & 2029f
    • 2.4.1. Digital Payments Market Overview & Revenue Insights (Cont.)
    • Global: Payments Revenue by Type, Commercial & Consumer in %, 2023
    • Global: Payments Revenue by Type, Commercial & Consumer in %, by Region, 2023
    • Global: Payments Revenue by Type, Commercial & Consumer in %, by Region, by Payment Type, 2023
    • Global: Payment Revenue Value, in USD trillion, 2027f
    • Global: Online Payment Methods Preferred by Shoppers, in % of Respondents, 2024
    • Global: Payment Mix: New Payments vs Traditional Payments, In % of transaction volume, 2023 & 2028f
    • Global: Organizations Accepting Payment Methods, by Type, in %, 2022 & 2024
    • Global: Payment Type Transactions, by Quarter, in % Year-Over-Year Change, Q4 2022 - Q3 2023
    • 2.4.2. AI-Driven Transformation in Payments
    • Global: Overview of AI Use in Payments, June 2024 (1 of 3)
    • Global: Overview of AI Use in Payments, December 2023 (2 of 3)
    • Global: Overview of AI Use in Payments, December 2023 (3 of 3)
    • Global: Overview of AI and Machine Learning in Payments, December 2023 (1 of 2)
    • Global: AI-Driven Fraud Prevention and Risk Management in Financial Services, January 2025
    • Global: AI-Optimized Payments, Risk Management, and Customer Experience, January 2025
    • Global: AI Collaboration and Future Innovations in Payments, January 2025
    • Global: Overview of AI and Machine Learning in Payments, December 2023 (2 of 2)
    • Global: Visa AI Use Cases in Tokenized Payments, Digital Identity & Agentic Commerce, June 2025
    • Global: AI and Crypto Applications Tackle Cart Abandonment and Digital Checkout Friction, June 2025
    • Global: Challenges And Risks of AI Use in the B2C E-Commerce And Online Payments Industry, June 2024
    • Global: Use Cases of AI and Machine Learning in Payments, in % of Payment Professionals, 2023e
    • Global: Top Challenges With Applying Generative AI in Banking, in % of C-Suite Executives, October 2023
    • Global: Value of AI in Payments, in USD billion, 2023 & 2031f
  • 2.5. Global AI & Automation
    • 2.5.1. AI Adoption & Investment Landscape
    • Global: AI-Driven Transformation, Unlocking Opportunities and Addressing Challenges, June 2025
    • Global: Technology Market Size and Year-over-Year Growth, in USD trillions, 2024 & 2025f
    • Global: Growth of AI in Fintech Market, in USD billions, 2025 & 2030f
    • Global: Generative AI Market Size, in USD billions, 2025 & 2030f
    • Global: AI Investment Intentions by Spending Range, in % of Companies, 2025
    • Global: Share of AI Investment by Strategic Focus Area, in % of Leading Companies, 2024
    • Global: Share of AI Investment by Strategic Focus Area, in % of Respondents, 2024
    • Global: Adoption of New Technologies, in % of C-Suite Respondents, 2024
    • Global: Gen AI Adoption Teams by Organization Size, in % of Respondents, 2024
    • Global: Senior Leaders Driving Gen AI Adoption by Organization Size, in % of Respondents, 2024
    • Global: Organizations With Defined Roadmaps for Gen AI Adoption by Organization Size, in % of Respondents, 2024
    • Global: Spend by Banks on Generative AI, in USD billion, 2024e & 2030f
    • Global: Breakdown of Financial Service Companies' Primary Strategy for Use of AI and ML, in %, Q1 2023
    • Global: Share of Financial Institutions Eyeing Generative AI Use For Fighting Fraud, in %, 2024e
    • 2.5.2. AI Integration in Enterprise Operations
    • Global: Driving Innovation Through Autonomous AI and Integrated Technologies, June 2025
    • Global: Key Trends Driving the Future of Payments, June 2025
    • Global: AI Use in One or More Business Functions, in % of Respondent Organizations, 2021 & 2H 2024
    • Global: Organizational Use of AI by Extent of Task Integration, in % of Employees, 2025
    • Global: Frequency of Intentional Use of AI Tools, in % of respondents, 2025
    • Global: Types of AI Tools Intentionally Used at Work, in % of usage, 2025
    • Global: Share of Employees and Organizations Reporting AI Use at Work, in % of Respondents, 2022 & 2024
    • Global: Workplace Adoption Trends, Productivity Benefits, and Governance Risks in AI Use, June 2025
    • Global: Demographic Variation, Passive Use, and Limited Recognition of AI, June 2025
    • Global: Sector AI Maturity, Regional Adoption Patterns, and Strategic Business Transformation, June 2025
    • Global: Advancing Payment Security and Efficiency, June 2025
    • 2.5.2. AI Integration in Enterprise Operations (Cont.)
    • Global: AI in Transaction Monitoring, Identity Verification, and Payment Optimization, June 2025
    • Global: B2B Payments with Embedded Finance, APIs, AI, and Credit Tools, June 2025
    • Global: Key Barriers to AI Implementation in Finance, June 2025
    • Global: Key Developments in Agentic and Generative AI across Banking Segments, June 2025
    • Global: Consumer Openness to Generative AI in Shopping, in % of Consumers, 2024
    • Global: Consumer Openness to Generative AI in Shopping, in % of Consumers, 2024
    • Global: Consumer Interest in AI E-Commerce Features, in % of Respondents, 2025
    • Global: Key Applications of AI in Amazon's Logistics Operations, June 2025
    • Global: Enabling Efficiency, Personalization, and Trust with Agentic AI, June 2025
    • Global: Adoption Trends, Innovation Impact, and Ethical Risks in Generative AI, June 2025
    • Global: Adoption of Model Context Protocol by Major Tech and Payment Platforms, June 2025
    • Global: Embedding of Gen AI into Business Processes by Organization Size, in % of Respondents, 2024
    • Global: Adoption of AI Training, in % of Workforce, 2025
    • Global: AI Training Participation and Self-Assessed Knowledge Levels, in % of Respondents, 2025
    • Global: Adoption of Role-Based Gen AI Training Courses by Organization Size, in % of Respondents, 2024
    • Global: Generative AI Market Size, in USD billion, 2023e & 2027f
    • Global: Productivity Gains Through Generative AI, in % of Respondents, 2023e
    • Global: Top Customer Trends That Retail Marketers Are Watching For in 2024, in % of Retail Marketers, November 2023
    • Global: Top Commerce Use Cases For Generative AI, in % of Retail Professionals, June 2023
    • Global: Overview of AI Use in the Embedded Finance Ecosystem, January 2024 (1 of 2)
    • Global: Overview of AI Use in the Embedded Finance Ecosystem, January 2024 (2 of 2)
    • Global: Overview of AI Use in B2C E-Commerce, June 2024 (1 of 2)
    • Global: Overview of AI Use in B2C E-Commerce, June 2023 (2 of 2)
    • Global: Activities That Shoppers Desire AI Assistance With Throughout Their Shopping Experience, in % of Respondents, October 2023
    • Global: Areas in Which Software Purchases Having AI Functionality Is "Very Important", by Software Type, in %, March 2024
    • Global: Areas in Which Software Purchases Having AI Functionality Is "Important", by Software Type, in %, March 2024
    • Global: Areas in Which Software Purchases Having AI Functionality Is "Somewhat Important", by Software Type, in %, March 2024
    • Global: Areas in Which Software Purchases Having AI Functionality Is "Not At all Important", by Software Type, in %, March 2024
    • 2.5.3. AI Revenue & Cost Impacts
    • Global: Embedding of Gen AI into Business Processes by Organization Size, in % of Respondents, 2024
    • Global: Revenue Increases from Generative AI in Strategy and Corporate Finance, in % of Resp., 2024
    • Global: Revenue Increases from Generative AI in Supply Chain and Inventory Management, in % of Respondents, 2024
    • Global: Revenue Increases from Generative AI in Marketing and Sales, in % of Respondents, 2024
    • Global: Revenue Increases from Generative AI in Service Operations, in % of Respondents, 2024
    • Global: Revenue Increases from Generative AI in Software Engineering, in % of Respondents, 2024
    • Global: Revenue Increases from Generative AI in Product or Service Development, in % of Respondents, 2024
    • Global: Cost Reduction Levels from Generative in Supply Chain and Inventory Management, in % of Respondents, 2024
    • Global: Cost Reduction Levels from Generative AI in Service Operations, in % of Respondents, 2024
    • Global: Cost Reduction Levels from Generative AI in Strategy and Corporate Finance, in % of Respondents, 2024
    • Global: Cost Reduction Levels from Generative AI in HR, in % of Respondents, 2024
    • Global: Cost Reduction Levels from Generative AI in Software Engineering, in % of Respondents, 2024
    • Global: Cost Reduction Levels from Generative AI in Risk, Legal, and Compliance, in % of Respondents, 2024
    • Global: Cost Reduction Levels from Generative AI in Marketing and Sales, in % of Respondents, 2024
    • Global: Cost Reduction Levels from Generative AI in IT, in % of Respondents, 2024
    • Global: Cost Reduction Levels from Generative AI in Product or Service Development, in % of Respondents, 2024
    • 2.5.4. AI Governance, Risks, & Strategic Alignment
    • Global: AI Governance Challenges, Centralized Strategies, and Leadership Roles in Payment Firms, June 2025
    • Global: AI Governance, Strategic Alignment, and Executive Ownership Trends, June 2025
    • Global: Degree of Centralization of AI Deployment, in % of Respondents, 2024
    • Global: AI Adoption Across Enterprises and Its Business Impact, June 2025
    • Global: Key AI Risk Categories, in % of Respondents, 2025
    • Global: Trust Disparities, Explainability Concerns, and Organizational Gaps in AI Adoption, June 2025
    • Global: Positive, Neutral, or Negative Impacts of AI Use in the Workplace, in % of Employees, 2025
    • Global: Breakdown of Machine Learning Market, by End-Use Industry, in %, 2022
    • Global: Top Risks Associated With AI and Machine Learning, in % of Payment Professionals, 2023e
  • 2.6. Global Blockchain & Cryptocurrency
    • 2.6.1. Blockchain Market Landscape
    • Global: Share of Population That Owns And Uses Digital Currency, in %, 2024e
    • Global: Overview of the Cryptocurrency And Blockchain Market, January 2025
    • Global: Overview of the Blockchain Market, January 2025
    • Global: Number of Cryptocurrency Owners, in millions, 2023 & 2024e
    • North America: Number of Cryptocurrency Owners, in millions, 2023 & 2024e
    • Europe: Number of Cryptocurrency Owners, in millions, 2023 & 2024e
    • Asia: Number of Cryptocurrency Owners, in millions, 2023 & 2024e
    • Oceania: Number of Cryptocurrency Owners, in millions, 2023 & 2024e
    • South America: Number of Cryptocurrency Owners, in millions, 2023 & 2024e
    • Africa: Number of Cryptocurrency Owners, in millions, 2023 & 2024e
    • Global: Share of Population That Owns Cryptocurrency, by Country, in % of Population, 2024e (1 of 3)
    • Global: Share of Population That Owns Cryptocurrency, by Country, in % of Population, 2024e (2 of 3)
    • Global: Share of Population That Owns Cryptocurrency, by Country, in % of Population, 2024e (3 of 3)
    • Global: Breakdown of Cryptocurrency Ownership, by Gender, in %, February 2022 & June 2024
    • Global: Breakdown of Gender of Cryptocurrency Owners, by Country, in %, June 2024 (1 of 2)
    • Global: Breakdown of Gender of Cryptocurrency Owners, by Country, in %, June 2024 (2 of 2)
    • Global: Breakdown of Cryptocurrency Ownership Status, by Country, in %, June 2024 (1 of 2)
    • Global: Breakdown of Cryptocurrency Ownership Status, by Country, in %, June 2024 (2 of 2)
    • Global: Share of Past Cryptocurrency Owners Exiting the Market More than 6 Months Ago, in %, June 2024
    • Global: Breakdown of Timeframes When Past Owners Sold Off Their Cryptocurrency Holdings, by Country, in %, June 2024 (1 of 2)
    • Global: Breakdown of Timeframes When Past Owners Sold Off Their Cryptocurrency Holdings, by Country, in %, June 2024 (2 of 2)
    • Global: Share of Past Cryptocurrency Owners Who Sold Their Crypto due to Lost Money on their Investment, in %, June 2024
    • Global: Share of Past Cryptocurrency Owners Who Sold Their Crypto due to Lost Money on their Investment, by Country, in % of Past Cryptocurrency Owners, June 2024
    • Global: Share of Past Cryptocurrency Owners Who Say That They Are Likely to Buy Cryptocurrency in the Next Year, in %, June 2024
    • Global: Breakdown of Likelihood of Past Owners to Buy Cryptocurrency in the Next Year, by Country, in %, June 2024 (1 of 2)
    • 2.6.1. Blockchain Market Landscape (Cont.)
    • Global: Breakdown of Likelihood of Past Owners to Buy Cryptocurrency in the Next Year, by Country, in %, June 2024 (2 of 2)
    • Global: Share of Developers Currently Working on Or Learning About Blockchain Applications, by Type, in % of Developers, Q3 2022 (1 of 2)
    • Global: Share of Developers Currently Working on Or Learning About Blockchain Applications, by Type, in % of Developers, Q3 2022 (2 of 2)
    • Global: Biggest Blockchain Companies That Are Publicly Traded Either in the U.S. Or Canada, by Type, Revenue, and Market Cap, in USD billion/million, December 2022
    • Global: Breakdown of Developers' Status On Blockchain Applications, Excluding Cryptocurrencies, in %, Q3 2022
    • Global: Breakdown of Developers' Status On Cryptocurrencies, e.g. Bitcoin, in %, Q3 2022
    • Global: Breakdown of Developers' Status On Non-Fungible Tokens (NFTs), in %, Q3 2022
    • Global: Share of U.S., Canadian And European Banks That Have Started Exploring Blockchain Technology, in %, December 2022
    • Global: Use Cases of Cryptocurrency, in % of Cryptocurrency Owners, June 2024
    • Global: Share of Population Aged 24-35 That Own Cryptocurrency, in %, 2024e
    • Global: Share of Population That Uses Blockchain For Cryptocurrency, in %, December 2022
    • Global: Influence of Major Geopolitical Events on 10 Day Return of S&P 500, Gold, And Bitcoin, September 2024
    • Global: Influence of Major Geopolitical Events on 60 Day Return of S&P 500, Gold, And Bitcoin, September 2024
    • 2.6.2. Blockchain Institutional Investment & Hedge Fund Activity
    • Global: Breakdown of Likelihood of Past Owners to Buy Cryptocurrency in the Next Year, by Country, in %, June 2024 (2 of 2)
    • Global: Share of Traditional Hedge Funds That Have Exposure to Digital Assets, in % of Hedge Funds, 2022, 2023, 2024e
    • Global: Ways in Which Hedge Funds Are Trading Digital Assets in, by Type of Hedge Fund, in % of Hedge Funds, Q2 2024
    • Global: Share of Hedge Funds Investing In Digital Assets That Are Using Stablecoins, in %, Q2 2024
    • Global: Share of Hedge Funds That Are Either Committed to Or Exploring Tokenization, in %, Q2 2024
    • Global: Share of Digital Asset Focused Hedge Funds That Are Investing in Tokenized Assets, in %, Q2 2024
    • Global: Breakdown Of How The Approval Of Spot Bitcoin ETFs Changed Hedge Fund Respondents' Perspective On Launching New Digital Assets Products, in %, Q2 2024
    • Global: Breakdown of Plan to Use Bitcoin ETFs as Part of Digital Asset Investment Strategy, in %, Q2 2024
    • Global: Types of Digital Assets That Hedge Funds Are Invested in, by Type of Hedge Fund, in % of Hedge Funds, Q2 2024
    • Global: Top Reasons For Using Stablecoins, by Type of Hedge Fund, in % of Hedge Funds, Q2 2024
    • 2.6.3. Crypto Consumer Behavior
    • Global: Type of Purchases Respondents Are Interested in Making With Crypto, in % of Respondents, 2023
    • Global: Share of Respondents Who Would Choose an Online Store That Accepts Cryptocurrencies Over One That Does Not, in %, 2023
    • Global: Share of Respondents Who Would Shop More Frequently at Their Preferred Online Stores If They Accepted Cryptocurrencies, in %, 2023
    • Global: Share of Respondents Who Would Like to Be Able to Make Payments in Digital Currencies, in %, 2023
    • Global: Share of Respondents Who Would Spend More Online If Cryptocurrencies Were Accepted, in %, 2023
    • Global: Share of Cryptocurrency Owners Who Are Comfortable Making Crypto a Significant Part of Their Investment Portfolio, in %, June 2024
    • Global: Share of Adults Who Buy Crypto to Hedge Against Inflation, by Country, in % of Adults, June 2024
    • Global: Cryptocurrencies Respondents Would Choose to Be Paid in for Their work Or Business If Possible, in % of Respondents, 2023
    • Global: Share of Past Cryptocurrency Owners And Non-Owners Citing Regulatory Concerns as a Barrier to Investing in Crypto, by Country, in % of Past Cryptocurrency Owners And Non-Owners , June 2024
  • 2.7. Global B2B E-Commerce
    • 2.7.1. Market Landscape & Buyer Decision Journeys
    • Global: Overview of B2B E-Commerce Market Trends, July 2024 (1 of 2)
    • Global: Overview of B2B E-Commerce Market Trends, July 2024 (2 of 2)
    • Global: B2B E-Commerce GMV, in USD trillion, 2022 & 2026f
    • Global: Share of B2B Buyers Who Conduct Research Online Before Purchasing, in %, 2023e
    • Global: Social Media Platforms Informing B2B Purchase Decisions, in % of Business Buyers, December 2022
    • Global: Price Sensitivity Affecting B2B Buying Choices, by Region, in % of Business Buyers, 2023e
    • Global: Share of Business Buyers Whose B2B Purchase Was Postponed Due to Various Reasons, in %, 2023e
    • Global: Top Reasons Causing a Delay or Discontinuation in a B2B Purchase, in % of Business Buyers, 2023e
    • Global: Share of Millennial And Gen Z Business Buyers Who Face Challenges That Prolong Their Purchasing Decision, in %, 2023e
    • 2.7.2. Buyer Experience, Online Behavior, & Platform Preferences
    • Global: Top B2B Purchase Obstructions, in % of Business Buyers, 2023e
    • Global: Share of B2B Buyers Who Grade Their B2B E-Commerce Experience as "Excellent", in %, 2023
    • Global: Share of B2B Buyers Who Prefer to Place Orders Online Through Suppliers' Websites, in %, 2023
    • Global: Share of B2B Buyers Who Would Switch Suppliers If Another B2B Web Store Offered a Better Experience, in %, 2023
    • Global: Share of B2B Buyers Who Believe That a Bad Buying Experience Impacts Their Relationship With the Supplier to Some Extent, in %, 2023
    • Global: Share of SMBs That Plan to Boost Their Online Procurement Spending in the Coming Year, in %, 2023
    • Global: Share of B2B Buyers Who Are Likely to Switch to Another Supplier, by Buyer Segments, in % of Business Buyers, 2023
    • Global: Share of SMB B2B Buyers Who Expect Their Online Spend to Increase in the Next Year, by Industry, in % of SMB Business Buyers, 2024e
    • Global: Share of B2B Buyers Who Believe That an Easy And Accurate Online Web Store Experience Is Important, in %, 2023
    • Global: Share of B2B Buyers Who Say That They Prefer to Place Repeat Orders Online, in %, 2023
    • Global: Share of Web Store B2B Orders Experiencing Order Errors, in %, 2023
    • Global: Share of B2B Buyers Who Prefer to Place Complex And High Value Orders Online, in %, 2023
    • Global: Share of B2B Buyers Reporting Being Put Off From Ordering Online Due to Order Errors, in %, 2023
    • Global: Share of B2B Orders Placed Via Web Stores Experiencing Order Errors, by Buyer Segments, in % of Business Buyers, 2023*
    • Global: Agreed Information/Data Needed From Supplier When Ordering Online, in % of Business Buyers, 2023
    • Global: Information/Data Needed From Supplier When Ordering Online, in % of Business Buyers, 2023
    • Global: Share of B2B Buyers Who Have at Least One Reason That Prevents Them From Placing Orders Online, in %, 2023*
    • Global: Top Hurdles to Online Purchasing, in % of Business Buyers, 2023
    • Global: Top Reasons to Increase Online Spend, in % of Business Buyers, 2024e
    • Global: Most Important Aspects When Purchasing Online, in % of Business Buyers, 2024e
    • 2.7.3. Payments, Platforms, Marketplaces, & Technology Influence
    • Global: Top B2B Purchase Obstructions, in % of Business Buyers, 2023e
    • Global: B2B Payment Market Trends, July 2024
    • Global: AI Use in the B2B Payments Market, July 2024
    • Global: B2B Payment Value, in USD trillion, 2024e & 2028f
    • Global: B2B Card Payment Value, in USD trillion, 2024e & 2028f
    • Global: B2B Virtual Card Payment Value, in USD trillion, 2024e & 2028f
    • Global: B2B Payment Channel Growth by 2028, in %, 2024e
    • Global: Share of B2B Distributors Who Plan to Overhaul Their Digital Presence, in %, 2022
    • Global: Breakdown of B2B Invoice Payment Time, by Country, in % of Total Value of B2B Invoices,
    • Q2 2023 & 2024 (Part 1 of 2)
    • Global: Breakdown of B2B Invoice Payment Time, by Country, in % of Total Value of B2B Invoices,
    • Q2 2023 & 2024 (Part 2 of 2)
    • Global: Breakdown of Expectation of Change in B2B Customer Payment Practices Over the Next 12 Months, in % of Companies, Q2 2023 & 2024 (Part 1 of 2)
    • Global: Breakdown of Expectation of Change in B2B Customer Payment Practices Over the Next 12 Months, in % of Companies, Q2 2023 & 2024 (Part 2 of 2)
    • Global: Most Effective Sales Channels, in % of Respondents, 2022
    • Global: Sales Channels Used to Research And Evaluate Suppliers, in % of Companies, 2019 & 2022
    • Global: Most Present Sectors on Third-Party Marketplaces, in % of Companies, December 2022
    • Global: Companies' That Are Winning Market Share Approach to Sales Channels, in % of Companies, December 2022
    • Global: Impact of Market Growth Strategies, by Company Type, in % of Companies, 2022
    • Global: Share of Companies That Are Winning Market Share That Are on Industry-Specific Marketplaces, in %, December 2022
    • Global: Share of Companies That Are Losing Market Share That Are on Industry-Specific Marketplaces, in %, December 2022
    • Global: Share of Companies That Are Winning Market Share That Are Selling Their Products Online Through a Third-Party Marketplace, in %, December 2022
    • Global: Share of Companies That Are Losing Market Share That Are Selling Their Products Online Through a Third-Party Marketplace, in %, December 2022
    • Global: Implementation Level of Online Marketplaces of Winning vs. Losing Companies, in % of Companies, December 2022
    • Global: Areas in Which a Marketplace is Preferred Over a Traditional B2C E-Commerce Platform, in % of Business Buyers, 2024e
    • 2.7.3. Payments, Platforms, Marketplaces, & Technology Influence (Cont.)
    • Global: Share of B2B Buyers Who Would Actively Prefer to Shop On a Manufacturer's Marketplace vs. a General Purpose B2B Marketplace, in %, 2024e
    • Global: Share of B2B Buyers Who Are Indifferent About Shopping On a Manufacturer's Marketplace vs. a General Purpose B2B Marketplace, in %, 2024e
    • Global: B2B Marketplaces VC Funding Value, in USD billion, in % of Year-on-Year Change, 2020-2023
    • Global: Breakdown of VC Funding Amount And Round Count, by Vertical vs. Horizontal Marketplaces, in %, 2020-2023
    • Global: Breakdown of Marketplace VC Funding, by Type of Marketplace, in %, January 2024
    • Amazon Business: B2B E-Commerce Marketplace Profile, October 2024 (1 of 2)
    • Amazon Business: B2B E-Commerce Marketplace Profile, October 2024 (2 of 2)
    • Global: Time When B2B Software Buyers Consider Service Providers, in % of B2B Software Buyers, March 2024
    • Global: ROI Expectations, in % of B2B Software Buyers, March 2024
    • Global: Share of B2B Software Buyers Who Say That Service Providers/Implementers Are a Factor in Their Software Decision-Making Process, in %, March 2024
    • Global: Breakdown of Who Has Final Software Purchase Decision-Making Power, by Position/Department, in %, March 2024
    • Global: Share of B2B Software Buyers Who Report That The Selection of Software Purchases Is Always or Frequently Consensus-Based, in %, March 2024
    • Global: Share of B2B Executives Being CFOs That Always or Frequently Hold the Final Decision-Making Power in the Software Selection Process, in %, March 2024
    • Global: Breakdown of Anticipated Change in Software Purchase Spend by 2025, in %, March 2024

3. Asia-Pacific B2C & B2B E-Commerce, Payments, and AI Overview

  • 3.1. Asia-Pacific Key Takeaways
  • 3.2. Asia-Pacific Management Summary
  • 3.3. Asia-Pacific B2C E-Commerce
    • 3.3.1. Market Size and Regional Growth Trends
    • Asia-Pacific: Retail E-Commerce Sales, in USD trillion, & in % of Year-on-Year Change, in %, 2022-2028f
    • China, South Korea, Japan, India, and Australia: Online Retail Sales, in USD trillion, 2023 & 2028f
    • Indonesia, Thailand, Vietnam, Malaysia, the Philippines, and Singapore: Retail E-Commerce Sales, n USD billion, 2023 & 2028f
    • 3.3.2. China: Digital Consumer Landscape
    • China: Number of Internet Users, in millions and Internet Penetration, in %, Dec. 2020 - Dec. 2024
    • China: Number of Online Shoppers, in millions, and Internet Penetration, in %, Dec. 2020 - Dec. 2024
    • China: Share of Online Physical Goods Sales, in % of Total Retail Sales of Consumer Goods, Q1 2025
    • China: Breakdown of Total Internet Users by Urban & Rural Areas, in %, Dec. 2023 & Dec. 2024
    • 3.3.3. China: Cross-Border and Luxury Shopping Behavior
    • China: Top 5 Global Origins for Cross-Border Online Purchases, % of International Shoppers, 2024
    • China: Share of International Cross-Border Online Purchases, in %, 2018-2024
    • China: Top 3 Source Markets for Most Recent Cross-Border Online Purchase by Chinese Shop., in %, 2024
    • China: Willingness to Purchase Luxury or Designer Products Online Without Seeing Them First, in %, 2024
    • 3.3.4. China: E-Commerce Platform Shifts & Policy Environment
    • China: BNPL Market Growth, Key Platforms, and Sectoral Integration, June 2025
    • China: E-Commerce Platforms Shift Strategies Amid USA Tariff Pressures, April 2025
    • China: Adapting to Tariffs and Domestic Shifts in E-Commerce, April 2025
  • 3.4. Asia Pacific Digital Payments
    • 3.4.1. Infrastructure, Revenue, and Payment Method Trends
    • Asia-Pacific: Total Non-cash Transactions Volume, in volume billions, 2018 & 2021-2024e & 2028f
    • Asia-Pacific: Total B2B Non-cash Transactions Volume, in volume billions, 2018 & 2021-2024e & 2028f
    • Asia-Pacific: Payments Revenue Value, in USD trillion, 2013, 2018, 2020- 2023
    • Asia-Pacific: Payments Revenue by Type, Commercial & Consumer in %, 2018 & 2023
    • APAC: Payment Mix: New Payments vs Traditional Payments, In % of Transaction Volume, 2023
    • Asia-Pacific: Top Point-of-Sales Payment Methods, in % of Transaction Value, 2023 - 2027f
    • Asia-Pacific: Share of Payment Revenue Value, in %, 2027f
    • 3.4.2. Merchant Acceptance and Business Strategy Tools
    • 3.4.2.1. Indonesia
    • Indonesia: Acceptance of Payment Methods Among Merchants, in % of Merchants, 2024
    • Indonesia: Payment Trends Observed by Merchants, in % of Merchants, 2024
    • Indonesia: Payment Initiatives Identified as Critical to Business Strategy, in % of Merchants, 2024
    • 3.4.2.2. Thailand
    • Thailand: Acceptance of Payment Methods Among Merchants, in % of Merchants, 2024
    • Thailand: Payment Trends Observed by Merchants, in % of Merchants, 2024
    • Thailand: Payment Initiatives Identified as Critical to Business Strategy, in % of Merchants, 2024
    • 3.4.2.3. Philippines
    • Philippines: Acceptance of Payment Methods Among Merchants, in % of Merchants, 2024
    • Philippines: Payment Trends Observed by Merchants, in % of Merchants, 2024
    • Philippines: Payment Initiatives Identified as Critical to Business Strategy, in % of Merchants, 2024
    • 3.4.2.4. Vietnam
    • Vietnam: Acceptance of Payment Methods Among Merchants, in % of Merchants, 2024
    • Vietnam: Payment Trends Observed by Merchants, in % of Merchants, 2024
    • Vietnam: Payment Initiatives Identified as Critical to Business Strategy, in % of Merchants, 2024
    • 3.4.2.5. Singapore
    • Singapore: Acceptance of Payment Methods Among Merchants, in % of Merchants, 2024
    • Singapore: Payment Trends Observed by Merchants, in % of Merchants, 2024
    • Singapore: Payment Initiatives Identified as Critical to Business Strategy, in % of Merchants, 2024
    • 3.4.2.6. Hong Kong
    • Hong Kong: Operational Localization, Consumer Preferences, and Regulatory Compliance, July 2025
    • Hong Kong: Payment Integration, Merchant Adoption, and Digital Innovation, July 2025
    • 3.4.3. Country-Level Payment Ecosystems and Method Preferences
    • 3.4.3.1. China
    • China: Forecasted Payment Market Size, in USD trillions, 2025e & 2030f
    • China: Share of Consumer Transactions by Payment Method, in %, 2024
    • China: Share of Consumers Using WeChat Pay Daily, in %, 2023
    • China: WeChat Pay & Alipay Market Share in % and Ecosystem Penetration in Mobile Payments, 2023
    • China: Mobile Wallet Penetration among Adult Consumers, in %, Q2 2023
    • China: Mobile Wallet Ownership and Usage, in %, Q2 2023
    • China: Mobile Wallet Penetration, Digital Infrastructure, and Consumer Adoption, June 2025
    • China: Development of Online Payment Usage and User Penetration, Dec. 2020 - Dec. 2024
    • China: Card Transaction Value, in USD trillion, 2024 & 2028f
    • China: Debit Card Transaction Value, in CNY trillions, 2020 - 2028f
    • China: Credit and Charge Card Transaction Value, in CNY trillions, 2020 - 2028f
    • China: Growth of Cross-Border Payments via Acquisitions and Global Partnerships, June 2025
    • China: Alipay and WeChat Pay Global Expansion and Cross-Border Usage Trends, June 2025
    • 3.4.3.2.