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市場調查報告書
商品編碼
1907775
全球電子商務與支付概覽（2026）：第六卷：北美 B2C 和 B2B 電子商務、支付和人工智慧Global Compendium 2026: Volume 6 North America B2C & B2B E-Commerce, Payments & AI |
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價格
簡介目錄
2026 年，不斷擴張的數位商務、不斷變化的支付結構、加速的人工智慧應用以及 B2B 業務成長將重塑北美 B2C 和企業市場。
北美數位商務持續成長，市場集中度不斷提高。
隨著消費者行為進一步轉向線上和行動通路，北美數位商務產業持續擴張。預計到 2028 年，美國 B2C 電子商務規模將超過 1.5 兆美元，其中亞馬遜和沃爾瑪預計將在 2029 年佔約三分之二的線上銷售額，進一步加劇平台集中度。在加拿大，成長則更為穩定，這反映了不同的市場環境和普及程度。
支付格局的演變：儘管電子錢包使用量增加，銀行卡仍維持收入主導地位
隨著數位錢包在網路和行動端的普及，區域支付生態系統持續發展。銀行卡支付仍然是收入的主要驅動力，其中藉記卡的使用量佔主導地位。然而，電子錢包的普及程度在不同管道之間仍然不均衡。結構性障礙依然存在，包括接受度分散、忠誠度挑戰以及先買後付（BNPL）的普及程度不一。
儘管面臨治理挑戰，人工智慧在商業和金融領域的應用仍在加速推廣
在企業投資和自動化需求的推動下，人工智慧在商業和支付領域的應用正在迅速擴展。雖然美國在大規模應用方面處於領先地位，但加拿大各地的進展情況不盡相同。然而，治理成熟度仍然有限，各組織在數據品質、技能準備和負責任的人工智慧框架方面仍然面臨挑戰。
B2B 電子商務透過市場平台不斷擴張，但整合挑戰仍存在
受數位化採購和市場平台成長的推動，北美 B2B 電子商務市場持續擴張。預計到 2023 年，美國 B2B 電子商務規模將超過 2 兆美元，其中亞馬遜企業購 (Amazon Business) 將佔主導地位。然而，許多企業仍然依賴市場平台，部分原因是體驗和透明度方面存在持續的差距，而且市場平台的普及程度仍然參差不齊。
本報告分析了北美 B2C 和 B2B 電子商務及支付趨勢，概述了該地區及各國的電子商務概況、市場規模、預測、消費者在線購物態度和行為、數位支付額、消費者偏好、人工智慧應用趨勢以及 B2B 交易趨勢。
目錄
第一章：要點
第二章：管理概要
第三章：北美B2C電子商務概況
- B2C電子商務市場
- 美國：B2C電子商務營收、年比變動及預測
- 美國：B2C電子商務市佔率預測
- 美國：線上B2C銷售額佔B2C總銷售額的百分比：趨勢及預測
- 美國：線上B2C銷售額：實際結果及預測
- 美國：C2B1 POS消費總額趨勢
- 加拿大：B2C電子商務市佔率趨勢及預測
- 加拿大：B2C電子商務營收、年比變動及預測
- 主要公司與社群電商
- 美國：亞馬遜和沃爾瑪預計占美國電商總銷售額的佔有率
- 美國：美國成年人直接在社群網路上購物的機率（按平台劃分，Z世代與總體比較）
- 美國：社群媒體對電商和行動電商的影響
- 關稅對北美和全球電商的影響
- 全球：美國關稅對跨境電商成本、合規性和戰略應對的影響
- 全球：2025年電商和製造業為因應美國關稅而進行的策略調整
- 全球：2025年電商為因應關稅壓力所做的改變
- 全球：關稅對產業整合、區域重組與策略資本流動的影響
- 全球：關稅對…的影響營收壓力、合規成本、跨境支付和業務中斷
- 全球：關稅壓力對區塊鏈、數位貨幣和替代支付解決方案的影響
- 美國：低關稅下的B2C電子商務銷售預測
- 美國：中等關稅下的B2C電子商務銷售預測
- 美國：高關稅下的B2C電子商務銷售預測
- 美國：電子商務零售商透過供應鏈營運的策略調整來應對關稅壓力
- 美國：電子商務平台適應策略與供應鏈創新
- 美國：隨著關稅上漲，電子商務平台營運模式轉變
- 美國：關稅上漲迫使電子商務公司加強合規並實現採購多元化
- 美國：亞馬遜應對關稅挑戰的戰略調整
- 美國：關稅導致的電子商務價格上漲與策略轉變
- 美國：關稅的影響玩具價格上漲與消費者需求
- 美國：關稅不確定性影響併購與投資策略
第四章：北美數位支付生態系
- 市場規模、收入和支付結構
- 北美：非現金交易總額趨勢與預測
- 北美：B2B 非現金交易總額趨勢與預測
- 北美：支付收入趨勢
- 北美：支付收入趨勢與預測
- 北美：支付收入（按類型，商業和消費）
- 北美：按類型劃分的支付收入（商業和消費）
- 北美：支付收入佔有率
- 北美：支付市場收入佔有率（按地區）
- 北美：支付市場成長，區域複合年增長率
- 北美：支付結構：新型支付與傳統支付支付，交易量
- 消費者數位支付普及率與偏好
- 美國：過去三個月內使用數位支付方式進行線上購物的成年人比例…過去三個月內使用 PayPal 或 Apple Pay 進行線上購物的成年人比例
- 美國：數位購物者使用的付款方式
- 美國：使用線上或行動支付帳戶的消費者比例
- 美國：按類別劃分的數位錢包滲透率：在線
- 美國：按類別劃分的數位錢包採用率：應用程式內
- 美國：按類別劃分的實體店數位錢包採用率
- 美國：按類別劃分的數位支付採用率：在線
- 美國：按類別劃分的數位支付採用率：應用程式內
- 美國：按類別劃分的實體店數位支付採用率
- 美國：按類別劃分的數位支付使用情況
- 美國：按類別劃分的數位支付採用率
- 美國：數位依服務分類的錢包用戶（PayPal、Apple Pay、Venmo、Cash App Pay）
- 美國：過去 90 天內使用過數位錢包的消費者百分比
- 美國：受訪者最常用於線上和線下購物的行動支付應用程式/錢包
- 美國：以世代劃分的近場行動支付用戶數量
- 美國：比傳統支付方式更常使用數位錢包的消費者百分比
- 美國：數位錢包普及趨勢
- 交易量、付款類型和先買後付 (BNPL)
- 美國：數位商務平台的總支付量，年成長率
- 美國：以特定支付方式劃分的交易量
- 美國：結帳時使用的付款方式百分比
- 美國：銀行卡交易量
- 美國：按類型劃分的數位商務支付佔有率
- 美國：先買後付 (BNPL) 支出，較去年成長率
- 美國：以先買後付 (BNPL) 方式劃分的支付量商業，
- 美國：按世代劃分的先買後付 (BNPL) 服務用戶數量，
- 美國：按性別劃分的對使用 BNPL 服務感興趣的成年人百分比
- 美國：以年齡層劃分的結帳時對使用 BNPL 服務有興趣的成年人百分比
- 美國：在結帳時對使用 BNPL 服務感興趣的成年人百分比
第五章 自動化與商業中的人工智慧
- 人工智慧的採用和準備情況
- 北美
- 北美：組織採用生成式人工智慧的成熟度水平
- 北美：組織人工智慧策略發展現狀
- 北美：組織實施生成式人工智慧的準備情況
- 北美：採用生成式人工智慧的主要障礙
- 北美：人工智慧預算的計畫變更
- 北美：追蹤人工智慧監管的關鍵內部策略變化
- 北美：追蹤人工智慧監管變化的關鍵外部策略
- 美國
- 美國：組織機構的人工智慧採用率
- 美國：在日常工作中超過 30% 使用生成式人工智慧的員工和高階主管比例
- 美國：員工在工作場所使用人工智慧的頻率
- 美國：員工在工作場所使用人工智慧的頻率：按職位劃分
- 美國：員工日常使用與人工智慧的互動：依年齡層劃分
- 美國：員工日常使用與人工智慧的互動：按收入群體劃分
- 美國：過去 6 個月的使用情況
- 美國：員工對生成式人工智慧的普遍認知：依員工年齡層劃分
- 美國：員工對工作場所生成式人工智慧的接受程度：依員工年齡層劃分
- 美國：員工對生成式人工智慧工具的回饋：依員工年齡層劃分組別
- 美國：參與生成式人工智慧工具設計的興趣：按員工年齡劃分
- 美國：採用生成式人工智慧的主要障礙
- 美國：負責任的人工智慧投資的主要障礙
- 美國：採用基於代理的人工智慧的主要障礙
- 美國：不使用人工智慧的主要原因
- 美國：員工對生成式人工智慧風險的擔憂
- 美國：按公司收入細分市場劃分的平均人工智慧預算
- 美國：人工智慧相關資本支出與主要科技公司
- 美國：人工智慧基礎設施擴展與投資者信心
- 美國：人工智慧基礎設施發展、外交參與和基於價值的出口策略
- 加拿大
- 加拿大：生成式人工智慧實驗與採用的組織階段
- 加拿大：各省的生成式人工智慧採用率
- 加拿大：公共和私營部門對生成式人工智慧的使用工作場所中的工具
- 加拿大：員工報告的關於使用生成式人工智慧的工作場所政策
- 加拿大：生成式人工智慧訓練的準備情況
- 加拿大：工作場所不使用生成式人工智慧的主要原因
- 加拿大：中小企業的人工智慧投資計畫和優先事項
- 加拿大：人工智慧採用率、競爭優勢與產業優勢
- 人工智慧功能用例和經濟影響
- 北美
- 北美：生成式人工智慧的功能部署
- 北美：金融服務領域最具吸引力的人工智慧用例
- 美國
- 美國：按業務職能劃分的基於代理的人工智慧採用情況
- 美國：日常生活中按任務類型劃分的人工智慧使用情況
- 美國：成人按任務類型劃分的人工智慧使用情況（每天執行每項活動的成年人百分比）
- 美國：生成式人工智慧的使用情況機構
- 美國：生成式人工智慧在機構中預期影響的領域
- 美國：人工智慧在B2C電子商務的應用，擴增實境、區塊鏈、行動商務、社群商務
- 美國：認為他們已準備好在 2024 年採用生成式人工智慧技術的零售決策者比例
- 美國：人工智慧在金融領域的應用：依職能、領導角色和治理優先順序劃分
- 美國：人工智慧驅動的詐欺防制、個人化與支付治理
- 美國：人工智慧驅動的購物功能、虛擬卡整合與支付採用障礙
- 美國：基於代理商的人工智慧交易執行、營運應用和安全支付
- 美國：人工智慧的主要用途，包括支付自動化和詐欺檢測
- 美國：推動金融流程中人工智慧應用的領導角色
- 美國：認為人工智慧減少了對低技能工人需求的財務長比例
- 美國：認為人工智慧增加了對具有強大分析能力的人才需求的財務長比例技能
- 美國：人工智慧在哪些領域增加了/減少了對高技能和低技能工人的需求：按任務複雜度劃分
- 美國：裁員公告、人工智慧和經濟壓力的影響以及裁員人數
- 美國：技術職位裁員、人工智慧和自動化的影響以及裁員人數
- 美國：影響員工日常使用生成式人工智慧的因素
- 美國：依業務職能劃分的人工智慧預算分配與正向投資報酬率
- 美國：以業務領域和調查輪次劃分的人工智慧正向投資報酬率
- 美國：生產環境中人工智慧用例的平均數量：用例數量
- 美國：高階主管對生成式人工智慧收入變化的看法
- 美國：高階主管對生成式人工智慧成本變化的看法
- 美國：高階主管對未來三年生成式人工智慧營收成長的預期
- 美國：各業務部門從生成式人工智慧中獲得的潛在經濟價值佔有率區域
- 加拿大
- 加拿大：生成式人工智慧在工作場所的主要應用案例
- 績效、衡量與負責任的人工智慧
- 美國：高階主管對生成式人工智慧工具開發與發布速度的看法
- 美國：高階主管認為生成式人工智慧工具開發緩慢的主要原因
- 美國：生成式人工智慧工具基準標準的存在及其類型
- 美國：高階主管對組織中生成式人工智慧成熟度的評估
- 美國：達到或超越預期的組織對生成式人工智慧績效的滿意度
- 美國：生成式人工智慧工具推薦及成功案例
- 美國：按開發/生產階段劃分的生成式人工智慧未達預期的主要原因
- 美國：已全面實施人工智慧和生成式人工智慧負責任能力的公司比例
- 美國：關鍵驅動因素負責任的人工智慧投資
- 美國：負責任的人工智慧投資的主要優勢
- 美國：企業對建構生成式人工智慧能力的組織支持程度
- 美國：高階主管層中生成式人工智慧路線圖的存在及其成熟度
- 美國：高階主管對可產生收入的生成式人工智慧用例的識別
- 美國：認為取得人工智慧技術非常重要或極為重要的財務長比例
- 美國：領先的人工智慧助理供應商
第六章 北美B2B電子商務與數位貿易
- B2B電子商務市場規模、成長與結構
- 美國：B2B電子商務營收年減
- 美國：B2B電子商務收入佔電子產品總收入的百分比收入
- 美國：B2B 電子商務營收佔 B2B 總營收的百分比
- 美國：B2B 電子商務網站收入
- 美國：B2B 電子商務網站營收佔 B2B 電子商務總營收的百分比
- 美國：B2B 電子商務平台營收年減
- 美國：B2B 電子商務平台營收佔電子產品總收入的百分比
- 美國：B2B 電子商務平台營收佔 B2B 總營收的百分比
- 美國：按收入劃分的 B2B 賣家
- 美國：B2B 電子商務銷售額佔 B2B 總銷售額的百分比
- B2B 平台、買家行為與主要公司
- 北美
- 北美：B2B 平台上的 B2B 採購細分
- 北美：B2B 採購細分未來 12 個月內 B2B 市場的發展趨勢
- 北美：選擇 B2B 市場而非傳統採購方式的採購比例
- 北美：用於研究和採購用品的 B2B 市場
- 北美：企業使用的供應商數量分佈
- 北美：擁有 B2B 市場使用經驗的企業比例
- 北美：使用 B2B 市場遇到的主要問題
- 北美：透過 B2B 市場採購獲得的最重要收益
- 北美：從 B2B 市場採購中獲益最少的企業比例
- 美國
- 美國：如果其他 B2B 網店提供更好的體驗，則會更換供應商的 B2B 買家比例
- 美國：B2B 產品銷售通路分佈
- 美國：佔總銷售額的百分比B2B 電子商務的銷售額
- 美國：透過亞馬遜等第三方市場銷售產品的公司比例
- 美國：亞馬遜企業購產品銷售額
- 美國：B2B 買家參與的電子採購選項
- 美國：公司透過亞馬遜企業購進行的 B2B 總支出細分
- 美國：超過四分之一採購額透過亞馬遜企業購完成的 B2B 買家比例
- 美國：超過一半採購額透過亞馬遜企業購完成的 B2B 買家比例
- 美國：未透過亞馬遜企業購進行任何採購的 B2B 買家比例
- 美國：從非企業 B2B 市場購買的 B2B 買家比例
- B2B 市場與支付的現狀
- 美國：主要 B2B 市場概覽
- 美國：主要功能B2B市場
- 美國：以支付方式劃分的B2B支付交易量細分
- 美國：以交易方式劃分的B2B支付交易量細分，佔B2B交易總量的百分比
- 美國：B2B銀行卡支付交易量，年比變化
- 美國：ACH B2B支付交易量，年比變動
- 美國：支票和現金B2B支付交易量，年比變化
- 美國：數位交易佔B2B交易總量的百分比
- 美國：B2B支付錯誤率
- 美國：B2B發票逾期付款率
簡介目錄
Product Code: 1710
Digital Commerce Expansion, Payments Transformation, AI Adoption, and B2B Growth Reshape North America's B2C and Enterprise Markets in 2026
North America's Digital Commerce Growth Continues as Market Concentration Increases
North America's digital commerce sector continues expanding as consumer behavior shifts further toward online and mobile channels. U.S. B2C E-Commerce is expected to surpass USD 1.5 trillion by 2028, while Amazon and Walmart are projected to control roughly two-thirds of online sales by 2029, reinforcing platform concentration. Canada's growth remains steadier, reflecting different market conditions and adoption levels.
Payments Landscape Shifts as Wallet Usage Rises but Cards Maintain Revenue Lead
The region's payments ecosystem is evolving as digital wallets gain ground across online and mobile environments. Cards continue to dominate revenue, with debit cards leading usage, while wallet adoption grows unevenly by channel. Structural barriers persist, including fragmented acceptance, loyalty challenges, and inconsistent BNPL uptake.
AI Deployment Accelerates Across Commerce and Finance Despite Governance Gaps
AI adoption is expanding rapidly across commerce and payments, driven by enterprise investment and automation needs. The U.S. leads large-scale deployment, while Canada's progress varies by region. However, governance maturity remains limited, with organizations facing ongoing challenges in data quality, skills readiness, and responsible AI frameworks.
B2B E-Commerce Expands Through Marketplaces While Integration Challenges Remain
North America's B2B E-Commerce market continues to scale as digital procurement and marketplaces grow. U.S. B2B E-Commerce exceeded USD 2 trillion in 2023, with Amazon Business holding a dominant position. Yet adoption remains uneven, as many firms still rely on marketplaces only partially due to persistent experience and transparency gaps.
Table of Contents
1. Key Takeaways
2. Management Summary
3. North America: B2C E-Commerce Overview
- 3.1. B2C E-Commerce Market
- U.S.: B2C E-Commerce Sales, in USD trillion, & in % of Year-on-Year Change, in %, 2022-2028f
- U.S.: B2C E-Commerce Share, in % of Total B2C Sales, 2022-2028f
- U.S.: Online B2C Sales as a Share of Total B2C Sales, in %, 2024 & 2029f
- U.S.: Online B2C Sales, in USD trillion, 2024 & 2029f
- U.S.: Total C2B1 point-of-sale spend, in USD trillion, 2018-2023
- Canada: B2C E-Commerce Share, in % of Total B2C Sales, 2022-2027f
- Canada: B2C E-Commerce Sales, in CAD billion, in % of Year-on-Year Change, 2022-2027f
- 3.2. Major Players & Social Commerce
- U.S.: Amazon and Walmart's Projected Share of Total U.S. E-Commerce Sales, 2029f
- U.S.: Share of U.S. Adults Likely to Make Purchases Directly on Social Networks, by Platform, Gen Z vs. Total, Q1 2023
- U.S.: Social Media's Influence on E-Commerce and M-Commerce, February 2025
- 3.3. Tariffs Impact on North America & Global E-Commerce
- Global: Impact of U.S. Tariff on Costs, Compliance, & Strategic Responses in Cross-Border E-Com., April 2025
- Global: Strategic Shift in E-Commerce and Manufacturing to Counter 2025 U.S. Tariffs, April 2025
- Global: E-Commerce Shifts in Response to 2025 Tariff Pressures, April 2025
- Global: Impact of Tariff on Industry Consolidation, Regional Realignment, Strategic Capital Flows, April 2025, May 2025
- Global: Impact of Tariffs on Revenue Pressure, Compliance Costs, Cross-Border Payments, and Operational Disruption, April 2025
- Global: Impact of Tariff Pressures on Blockchain, Digital Currencies, Alternative Payment Solutions, April 2025
- U.S.: B2C E-Commerce Sales Forecast under Limited Tariffs, in USD billions, 2021-2025
- U.S.: B2C E-Commerce Sales Forecast under Moderate Tariffs, in USD billions, 2021-2025
- U.S.: B2C E-Commerce Sales Forecast under Heavy Tariffs, in USD billions, 2021-2025
- U.S.: E-Com. Retailers Respond to Tariff Pressures with Strategic Shifts in Supply Chain Operations, April 2025
- U.S.: E-Commerce Platforms' Strategies for Adaptation and Supply Chain Innovation, April 2025
- U.S.: E-Commerce Platforms' Operational Shifts Amid Rising Tariffs, April 2025
- U.S.: Tariff Hikes Push E-Commerce Firms to Strengthen Compliance and Diversify Sourcing, April 2025
- U.S.: Amazon's Strategic Adaptations to Tariff Challenges, April 2025
- U.S.: Price Hikes and Strategic Shifts in E-Commerce Due to Tariffs, May 2025
- U.S.: Impact of Rising Tariffs on Toy Prices and Consumer Demand, May 2025
- U.S.: Impact of Tariff Uncertainty on M&A and Investment Strategies
4. North America: Digital Payments Ecosystem
- 4.1. Market Size, Revenue & Payment Mix
- North America: Total Non-cash Transactions Volume, in volume billions, 2018 & 2021-2024e & 2028f
- North America: Total B2B Non-cash Transactions Volume, in volume billions, 2018 & 2021-2024e & 2028f
- North America: Payments Revenue Value, in USD trillion, 2013, 2018, 2020- 2023
- North America: Payments Revenue, in USD trillion, 2017 & 2020- 2022 & 2027f
- North America: Payments Revenue by Type, Commercial & Consumer in %, 2018 & 2023
- North America: Breakdown of Payments Revenue by Type, Commercial & Consumer in %, 2023
- North America: Share of Payment Revenue Value, in %, 2027f
- North America: Payments Market Revenue Share by Global Region, in %, 2027f
- North America: Payments Market Growth by Global Region, CAGR (%), 2022-2027f
- North America: Payment Mix: New Payments vs Traditional Payments, In % of transaction volume, 2023
- 4.2. Consumer Digital Payment Adoption & Preferences
- U.S.: Share of Online Adults Who Used Digital Payment Methods for Purchases in the Past Three Months, in %, 2023
- U.S.: Share of Online Adults Using PayPal or Apple Pay for Purchases Within The Past 3 Months, in %, 2023
- U.S: Digital Buyers' Use of Payment Methods for Purchases, in %, April 2024
- U.S.: Share of Consumers Using Online or Mobile Payment Accounts, in %, 2023
- U.S.: Digital Wallets Adoption by Category: Online, in % of respondents, 2024
- U.S.: Digital Wallets Adoption by Category: In-App, in % of respondents, 2024
- U.S.: Digital Wallets Adoption by Category: In-Store, in % of respondents, 2024
- U.S.: Digital Payments Adoption by Category: Online, in % of respondents, 2019, 2021, 2023-2024
- U.S.: Digital Payments Adoption by Category: In-App, in % of respondents, 2019, 2021, 2023-2024
- U.S.: Digital Payments Adoption by Category: In-Store, in % of respondents, 2019, 2021, 2023-2024
- U.S.: Share Of Respondents Using Digital Payments, by Category, in %, 2019 & 2021 & 2023 & 2024f
- U.S.: Digital Payments Adoption by Category, in % of respondents, 2024
- U.S.: Share of Digital Wallet Users by Service (PayPal, Apple Pay, Venmo, Cash App Pay), in %, 2024
- U.S.: Share Of Consumers Who Used a Digital Wallet In The Past 90 Days, in %, 2023 & 2024
- U.S.: Mobile Payment Apps/Wallets Used Most by Respondents for Online vs. In-Store Purchases, in %, July 2023
- U.S.: Proximity Mobile Payment Users, by Generation, in millions, 2024f
- U.S.: Share of Consumers Using Digital Wallets More Often Than Trad. Payment Methods, in %, August 2023
- U.S.: Digital Wallet Adoption Trends, February 2025
- 4.3. Transaction Values, Payment Types & BNPL
- U.S.: Digital Commerce Platforms' Gross Payment Value, in USD bil., Year-on-Year Growth Rate, 2022-2026f
- U.S.: Transaction Value of Select Payment Types, in USD trillion, 2021-2025f
- U.S.: Share of Payment Methods Used for Purchases, by Type, in % of Respondents, December 2023
- U.S.: Cards Transaction Value, in USD trillion, 2024e & 2028f*
- U.S.: Share of Digital Commerce Payments by Type, in %, 2017, 2022, and 2027f
- U.S.: BNPL Spending Value, in USD billion, Year-on-Year Growth Rate, 2021-2025f
- U.S.: BNPL Payment Value, by Company, in USD billion, 2023 & 2027f
- U.S.: Number of BNPL Service Users, by Generation, in millions, 2024
- U.S.: Share of Adults Interested in Using BNPL Services* At Checkout, by Gender, in % of Respondents, December 2023
- U.S.: Share of Adults Interested in Using BNPL Services* at Checkout, by Age Group, in % of Respondents, December 2023
- U.S.: Share of Adults Interested in Using BNPL Services at Checkout, in %, December 2023
5. AI in Automation & Commerce
- 5.1. AI Adoption & Readiness
- 5.1.1. North America
- North America: Organizational Maturity Levels of Generative AI Adoption, in % of Resp., 2024 & 2025
- North America: Status of Organizational AI Strategy Development, in % of Respondents, Feb-Mar 2025
- North America: Organizational Readiness for Generative AI Implementation, in % of Resp., Feb-Mar 2025
- North America: Key Barriers to Generative AI Adoption, in % of Respondents, Feb-Mar 2025
- North America: Planned Changes in AI Budgets, in % of Respondents, Feb-Mar 2025
- North America: Top Internal Strategies to Track AI Regulatory Changes, in % of Resp., Feb-Mar 2025
- North America: Top External Strategies to Track AI Regulatory Changes, in % of Resp., Feb-Mar 2025
- 5.1.2. U.S.
- U.S.: Organizational AI Adoption, in % of Respondents, 2024-2025
- U.S.: Employees and C-suite Usage of Generative AI for Over 30% of Daily Tasks, in % of Resp., Oct-Nov 2024
- U.S.: Employee Use of AI at Work by Frequency, in % of Respondents, 2023-2025
- U.S.: Frequent Employee Use of AI at Work by Role, in % of Respondents, 2023-2025
- U.S.: Using and Interacting With AI Daily by Generation, in % of Respondents, April 2025
- U.S.: Using and Interacting With AI Daily by Employment Status, in % of Respondents, April 2025
- U.S.: Using and Interacting With AI Daily by Income Group, in % of Respondents, April 2025
- U.S.: Using AI in the Past Six Months vs. Daily Among Adults, in % of Respondents, April 2025
- U.S.: Extensive Generative AI Familiarity by Employee Age Group, in % of Respondents, Oct-Nov 2024
- U.S.: Comfort With Generative AI at Work by Employee Age Group, in % of Respondents, Oct-Nov 2024
- U.S.: Provision of Feedback on Generative AI Tools by Employee Age Group, in % of Resp., Oct-Nov 2024
- U.S.: Interest in Participation in GenAI Tool Design by Employee Age Group, in % of Resp., Oct-Nov 2024
- U.S.: Leading Barriers to Generative AI Adoption, in % of Respondents, Jul-Dec 2024
- U.S.: Main Barriers to Responsible AI Investment, in % of Respondents, April 2024
- U.S.: Leading Barriers to Agentic AI Adoption, in % of Respondents, 2024 & 2025
- U.S.: Top Reasons for Not Using AI, in % of Non-Adopting Respondents, April 2025
- U.S.: Employee Concerns About Generative AI Risks, in % of Respondents, Oct-Nov 2024
- U.S.: Average AI Budgets by Company Revenue Segment, in USD millions, Feb 2024 & Dec 2024
- U.S.: AI Capital Expenditures and Leading Technology Firms, September 2025
- U.S.: AI Infrastructure Scaling and Investor Confidence, September 2025
- U.S.: AI Infrastructure Development, Diplomatic Engagement, and Value-Based Export Strategy, Aug 2025
- 5.1.3. Canada
- Canada: Organizational GenAI Experiments and Stage of Adoption, in % of Respondents, Jan-Feb 2025
- Canada: Generative AI Adoption by Province, in % of Respondents, 2023 & 2024
- Canada: Use of Public vs. Private Generative AI Tools at Work, in % of Respondents, August 2024
- Canada: Employee-Reported Workplace Policies on GenAI Use, in % of Respondents, August 2024
- Canada: Generative AI Training Readiness, in % of Respondents, Jan-Feb 2025
- Canada: Top Reasons for not Using Generative AI at Work, in % of Respondents, August 2024
- Canada: SMBs' AI Investment Plans and Priorities, in % of Respondents, January 2025
- Canada: AI Adoption Rates, Competitive Positioning, and Sectoral Strengths, August 2025
- 5.2. AI Functional Use Cases & Economic Impact
- 5.2.1. North America
- North America: Functional Deployment of Generative AI, in % of Respondents, Feb-Mar 2025
- North America: Most Appealing AI Use Cases in Financial Services, in % of Respondents, 2024
- 5.2.2. U.S.
- U.S.: Agentic AI Deployment by Business Function, in % of Respondents, 2024 & 2025
- U.S.: AI Usage by Task Type in Daily Life Among Adults, in % of Respondents, April 2025
- U.S.: AI Usage by Task Type Among Adults, in % of Resp. Routinely Performing Each Activity, April 2025
- U.S.: GenAI Usage by Use Case Among Agencies, in % of Respondents, June 2024
- U.S.: Expected Areas of GenAI Impact Within Agencies, in % of Respondents, June 2024
- U.S.: AI, AR, Blockchain, Mobile Commerce, and Social Commerce in B2C E-Commerce, April 2024
- U.S.: Share of Retail Decision Makers Who Feel Ready to Deploy GenAI Technology in 2024, in %, Nov. 2023
- U.S.: AI Use in Finance by Function, Leadership Role, and Governance Priorities, June 2025
- U.S.: AI-Driven Fraud Prevention, Personalization, and Governance in Payments, August 2025
- U.S.: AI-Driven Shopping Capabilities, Virtual Card Integration, and Adoption Barriers in Payments, Aug 2025
- U.S.: Agentic AI Transaction Execution, Operational Applications, and Secure Payments, August 2025
- U.S.: Top AI Use Cases Including Payment Automation and Fraud Detection, in % of Respondents, 2024
- U.S.: Leadership Roles Driving AI Adoption in Financial Processes, in % of Respondents, 2023 & 2024
- U.S.: Share of CFOs That Say That AI Has Reduced Their Need for Lower-Skill Workers, in %, February 2024
- U.S.: Share of CFOs That Say That AI Has Increased Their Need For More Analytically Skilled Workers, in %, February 2024
- U.S.: Areas In Which AI Has Increased vs. Decreased The Need For Higher vs. Lower Skilled Workers, by Complexity of Tasks, in % of CFOs, February 2024
- U.S.: Job Cut Announcements, Impact of AI and Economic Pressures, in Number of Cuts, 2024 & 2025
- U.S.: Tech Sector Job Cuts, Impact of AI and Automation, in Number of Cuts, 2024 & 2025
- U.S.: Factors for Increased Daily GenAI Usage Among Employees, in % of Respondents, Oct-Nov 2024
- U.S.: Positive ROI by AI Budget Allocation and Business Function, in % of Respondents, 2024 & 2025
- U.S.: Positive ROI from AI by Business Area and Survey Wave, in % of Respondents, 2024 & 2025
- U.S.: Average AI Use Cases in Production, in Number of Use Cases, Oct 2023 & Dec 2024
- U.S.: C-Suite Perception of Revenue Changes from Generative AI, in % of Respondents, Oct-Nov 2024
- U.S.: C-Suite Perception of Cost Changes from Generative AI, in % of Respondents, Oct-Nov 2024
- U.S.: C-Suite Expectations for GenAI Revenue Growth Over the Next 3 Years, in % of Resp., Oct-Nov 2024
- U.S.: Share of Total Potential Economic Value from GenAI by Business Function, in % of Resp., Oct-Nov 2024
- 5.2.2. Canada
- Canada: Top Generative AI Use Cases at Work, in % of Respondents, August 2024
- 5.3. Performance, Evaluation, & Responsible AI
- U.S.: C-Suite Perceptions of GenAI Tool Development and Release Pace, in % of Resp., Oct-Nov 2024
- U.S.: Top C-Suite Perceived Reasons for Slow GenAI Tool Development, in % of Resp., Oct-Nov 2024
- U.S.: Presence and Type of Benchmark Standards for GenAI Tools, in % of Respondents, Oct-Nov 2024
- U.S.: C-Suite Assessment of Organizational Generative AI Maturity Levels, in % of Resp., Oct-Nov 2024
- U.S.: GenAI Performance Satisfaction Among Org. with Met or Exceeded Expectations, in % of Resp., Dec 2024
- U.S.: Recommendation and Successful Resolution of GenAI Tools, in % of Respondents, Oct-Nov 2024
- U.S.: Top Reasons GenAI Fell Short of Expectations, in % of Resp. by Devel. and Prod. Stage, 2023-2024
- U.S.: Fully Implemented Responsible AI Capabilities for AI and GenAI, in % of Companies, April 2024
- U.S.: Primary Drivers of Responsible AI Investment, in % of Respondents, April 2024
- U.S.: Top Reported Benefits from Responsible AI Investment, in % of Respondents, April 2024
- U.S.: Perceived Level of Organizational Support for GenAI Capability Building, in % of Resp., Oct-Nov 2024
- U.S.: Presence and Maturity of GenAI Road Maps Among C-Suite Leaders, in % of Resp., Oct-Nov 2024
- U.S.: Revenue-Generating GenAI Use Case Identification by C-Suite Leaders, in % of Resp., Oct-Nov 2024
- U.S.: Share of CFOs That Say Their Access to AI Technology Is Very Or Extremely Important, in %, Feb. 2024
- U.S.: Leading AI Assistants by Provider, in % of Respondents, April 2025
6. North America: B2B E-Commerce & Digital Trade
- 6.1. B2B E-Commerce Market Size, Growth & Structure
- U.S.: B2B E-Commerce Sales Value, in USD trillion, & in % of Y-o-Y Change, in %, 2019-2023
- U.S.: Share of B2B E-Commerce Sales Making Up Total Electronic Sales, in % of Total Electronic Sales, 2019-2023
- U.S.: Share of B2B E-Commerce Sales Making Up Total B2B Sales, in % of Total B2B Sales, 2019-2023
- U.S.: B2B E-Commerce Site Sales, in USD trillion, 2022e-2026f
- U.S.: Share of B2B E-Commerce Site Sales Making Up Total B2B Electronic Sales, in % of Total B2B Electronic Sales, 2022e-2026f
- U.S.: B2B E-Commerce Marketplace Sales Value, in USD billion, & in % of Y-o-Y Change, in %, 2020-2023
- U.S.: Share of B2B E-Commerce Marketplace Sales Making Up Total Electronic Sales, in % of Total Electronic Sales, 2020-2023
- U.S.: Share of B2B E-Commerce Marketplace Sales Making Up Total B2B Sales, in % of Total B2B Sales, 2019-2023
- U.S.: B2B Sales Origin, by Sales Value, in USD trillion, 2023e
- U.S.: Share of B2B E-Commerce Making Up Total B2B Sales, in %, 2021 & 2027f
- 6.2. B2B Marketplace, Buyer Behavior & Key Players
- 6.2.1. North America
- North America: Breakdown of B2B Purchases Made on B2B Marketplaces, by Share, in %, 2023e
- North America: Breakdown of B2B Purchases Made on B2B Marketplaces in the Next 12 Months, by Share, in %, 2023e
- North America: Breakdown of Preferences For Purchases Through B2B Marketplaces Over Traditional Purchasing Arrangements, in %, 2023e
- North America: B2B Marketplaces Used to Find And Purchase Supplies, in % of Companies, 2023e
- North America: Breakdown of Supplier Number Used by Companies, in %, 2023e
- North America: Experienced B2B Marketplace Features, in % of Companies, 2023e
- North America: Top Pain Points Experienced on B2B Marketplaces, in % of Companies, 2023e
- North America: Most Significant Benefits Realized From Purchasing Through B2B Marketplaces, in % of Companies, 2023e
- North America: Least Significant Benefits Realized From Purchasing Through B2B Marketplaces, in % of Companies, 2023e
- 6.2.2. U.S.
- U.S.: Share of B2B Buyers Who Would Switch Suppliers If Another B2B Web Store Offered a Better Experience, in %, 2023*
- U.S.: Breakdown of B2B Product Sales, by Channel, in %, 2023e
- U.S.: Share of B2B E-Commerce Making Up Total B2B Sales, in %, 2021 & 2027f
- U.S.: Share of Companies That Sell Through Third-Party Marketplaces Like Amazon, in %, December 2022
- U.S.: Amazon Business Product Sales Value, in USD billion, 2022 & 2023e
- U.S.: Electronic Purchasing Options In Which B2B Buyers Participate, in % of B2B Buyers, 2023e
- U.S.: Breakdown of Total B2B Spending of Companies Done Via Amazon Business, in %, 2023e
- U.S.: Share of B2B Buyers That Do More Than a Quarter of Their Purchasing On Amazon Business, in %, 2023e
- U.S.: Share of B2B Buyers That Do More Than Half of Their Purchasing On Amazon Business, in %, 2023e
- U.S.: Share of B2B Buyers That Do Not Buy Anything On Amazon Business, in %, 2023e
- U.S.: Share of B2B Buyers That Buy On Other B2B Marketplaces Than Amazon Business, in %, 2023e
- 6.3. B2B Marketplaces & Payments Landscape
- U.S.: Overview of Selected B2B Marketplaces, April 2024 (1 of 3)
- U.S.: Overview of Selected B2B Marketplaces, April 2024 (2 of 3)
- U.S.: Overview of Selected B2B Marketplaces, April 2024 (3 of 3)
- U.S.: Critical Features of Selected B2B Marketplaces, April 2024 (1 of 2)
- U.S.: Critical Features of Selected B2B Marketplaces, April 2024 (2 of 2)
- U.S.: Breakdown of B2B Payment Transaction Value, by Payment Method, in USD trillion, 2018-2022e
- U.S.: Breakdown of B2B Payment Transaction Value, by Transaction Method, in % of Total B2B Transaction Value, 2019 & 2024f
- U.S.: B2B Card Payment Transaction Value, in USD trillion, & in % of Y-o-Y Change, in %, 2019-2024f
- U.S.: ACH B2B Payment Transaction Value, in USD trillion, & in % of Y-o-Y Change, in %, 2019-2024f
- U.S.: Check And Cash B2B Payment Transaction Value, in USD trillion, & in % of Y-o-Y Change, in %, 2019-2024f
- U.S.: Share of Digital Making Up Total B2B Transactions, in %, 2025f
- U.S.: Share of B2B Payments That Experience Errors, in %, 2023e
- U.S.: Share of B2B Invoices That Are Paid Late, in %, 2023e
