 |
市場調查報告書
商品編碼
1788046
全球電子商務&付款市場概要 (2025年):B2C，B2B，數位付款的革新，引進情形，市場變化Global Compendium 2025: E-Commerce & Payments Intelligence B2C, B2B, and Digital Payments Innovations, Adoption, and Market Shifts |
||||||
價格
簡介目錄
全球電子商務與支付市場在人工智慧、數位錢包和跨境交易的推動下蓬勃發展 - yStats.com 報告
全球電子商務持續擴張
預計到 2024 年，全球零售電子商務銷售額將超過 6 兆美元，凸顯了線上購物的持續成長。社群商務正成為 "發現到購買" 的主要管道，這得益於極具競爭力的價格、免費送貨和便利的退貨服務。然而，高昂的運費和詐欺擔憂仍然是一些交易的障礙。
數位支付勢頭強勁
預計到 2028 年，全球非現金交易的複合年增長率將超過 15%，這主要得益於零售和 B2B 支付領域應用的不斷增長。數位錢包因其便利性而日益普及，其在即時支付中的佔比也在不斷提升。在 B2B 領域，虛擬卡正逐漸成為一種全新、安全且自動化的選擇。
人工智慧是商業的核心
預計到 2025 年，全球 77% 的雇主將在日常工作中使用人工智慧工具，這表明人工智慧將日益融入業務流程。在電子商務領域，人工智慧正在賦能個人化客製化、虛擬試穿和語音購物。在支付領域，人工智慧正被用於加強詐欺預防、改善合規流程和優化結帳體驗。
區塊鏈與加密貨幣的進步
到 2023 年，65% 的消費者將對使用加密貨幣支付感興趣，這將推動對數位貨幣交易的需求。機構採用率也不斷擴大，區塊鏈將用於即時支付、提高供應鏈透明度以及資產代幣化。
B2B 電商平台推動貿易數位化
預計到 2026 年，全球 B2B 電商交易總額 (GMV) 將超過 35 兆歐元，這得益於創新電商平台和整合支付系統的推動。行業專屬平台、人工智慧驅動的採購流程以及安全的發票解決方案正在簡化交易流程，並提高全球賣家和買家的生產力。
本報告探討了全球電商和支付趨勢，概述了 B2C 電商、市場規模、預測、銷售管道、消費者網購態度和行為、數位支付額、消費者偏好、人工智慧應用趨勢、區塊鏈和加密貨幣趨勢以及 B2B 交易趨勢。
目錄
第1章 管理摘要
第2章 重要點
第3章 全球B2C 電子商務概要
- 電子商務市場規模，成長，銷售管道
- 零售·電子商務銷售市場概要
- 零售電子商務佔有率
- 零售電子商務銷售額
- 網路零售銷售市場概要
- 網路零售銷售額
- 消費者的體驗和數位行動
- 電商購物趨勢
- 網購不滿意度
- 提升網購體驗
- 網購者的主要優勢
- 網購者使用的社群媒體平台
- 最受歡迎的全國各社群媒體平台購物狀況
- 線上市場使用率
- 線上購物者帳戶建立偏好
- 放棄線上購物車的原因
- 物流服務商在線上購物決策中的重要性
- 社群電商與跨國購物
- 透過社群電商購物的社群媒體使用者比例
- 使用社群媒體發現品牌的嬰兒潮世代比例
- 千禧世代在TikTok上的購買率
- 最受歡迎的海外購物國家/地區
- 在其他國家/地區零售商購物的線上購物者比例
- 在其他國家/地區零售商購物的社群媒體使用者比例
- 在其他國家零售商購物的45歲以下購物者比例
- 社群媒體購物頻率
- 跨國購物目的地
- 主要類別跨境購物
- 購物者進行國際購物的原因
- 不進行國際購物的原因
第4章 全球數位付款生態系統
- 數位付款市場的概要與收益相關洞察
- 數位支付的採用、創新及消費者偏好
- 數位行動支付及市場成長概覽
- 非現金交易總額
- B2B 非現金交易總額
- 支付收入
- 支付收入（按類型、企業和消費者劃分）
- 支付收入（按類型、企業和消費者劃分，以及按地區劃分）
- 支付收入（按類型、企業和消費者劃分，以及按地區和支付類型劃分）
- 支付收入預測
- 購物者首選的線上付款方式
- 支付組合：新型支付方式與傳統支付方式，交易量百分比
- 接受付款方式的機構
- 按季度劃分的支付類型交易數量
- AI主導的付款變革
- 支付領域人工智慧概述
- 支付領域人工智慧與機器學習概述
- 金融服務領域人工智慧驅動的詐欺預防與風險管理
- 人工智慧優化的支付、風險管理與客戶體驗
- 支付領域的人工智慧協作與未來創新
- 支付領域人工智慧與機器學習概述
- Visa 人工智慧在代幣化支付、數位身分和代理商商務的用例
- 人工智慧和加密應用消除購物車放棄和數位結帳摩擦
- 電子商務和線上支付產業中人工智慧在 B2C 領域的挑戰和風險
- 支付領域的人工智慧和機器學習用例
- 在銀行業應用生成式人工智慧的關鍵挑戰
- 人工智慧在支付
第5章 全球AI及貿易的自動化
- AI的引進和投資的形勢
- 人工智慧驅動的轉型，創造機遇，應對挑戰
- 技術市場規模及年成長
- 金融科技市場的人工智慧成長
- 生成型人工智慧市場規模
- 人工智慧投資意向
- 按策略重點領域劃分的人工智慧投資佔有率
- 新科技採用率
- 按組織規模劃分的人工智慧應用團隊
- 按組織規模劃分的推動生成型人工智慧應用的高階領導
- 依組織規模劃分的擁有清晰生成型人工智慧應用路線圖的組織
- 銀行在生成型人工智慧方面的支出
- 金融服務公司關鍵人工智慧與機器學習策略細分
- 考慮將生成型人工智慧用於以下用途的金融機構百分比詐欺預防
- 企業營運中的 AI 整合
- 利用自主 AI 和整合技術推動創新
- 推動支付未來發展的關鍵趨勢
- 一項或多項業務職能中的 AI 應用
- 組織中的 AI 應用（依任務整合等級）
- 有意使用 AI 工具的頻率
- 工作場所有意使用的 AI 工具類型
- 報告在工作場所使用 AI 的員工和組織百分比
- 工作場所 AI 應用趨勢、生產力效益與治理風險
- 人口結構變化、被動使用和對 AI 的認知不足
- 各產業的 AI 成熟度、區域採用模式與策略性業務轉型
- 提高支付安全性和效率
- 交易監控、身份驗證和支付優化中的 AI
- B2B 支付利用嵌入式金融、API、AI 和信用工具
- 金融領域 AI 應用的主要障礙
- 銀行業基於代理商和生成式 AI 的重大發展
- 消費者在購物中對生成式 AI 的開放程度
- AI 消費者對電商功能的興趣
- AI 在亞馬遜物流營運的頂級應用
- 利用基於代理的 AI 實現效率、個人化和信任
- 生成式 AI 的應用趨勢、創新影響與道德風險
- 關鍵技術和支付平台的模型上下文協議採用情況
- 以組織規模將生成式 AI 整合到業務流程的情況
- AI 訓練採用率
- AI 訓練參與度和自我評估知識水平
- 按組織規模劃分的角色為基礎的生成式 AI 訓練課程採用率
- 生成式 AI 市場規模
- 透過生成式 AI 提高生產力人工智慧
- 2024 年零售行銷人員值得關注的關鍵客戶趨勢
- 生成式人工智慧的熱門商業用例
- 嵌入式金融生態系中人工智慧應用概述
- B2C 電子商務中人工智慧應用概述
- 購物體驗中購買人工智慧軟體 "非常重要" 的購物者活動（按軟體類型）
- 購買人工智慧軟體 "很重要" 的領域（按軟體類型）
- 購買具有人工智慧功能的軟體 "有點重要" 的領域（按軟體類型）
- 購買具有人工智慧功能的軟體 "完全不重要" 的領域（按軟體類型）
- 人工智慧對收入和成本的影響
- 關鍵技術與支付平台對模型情境協定的採用情況
- 以組織規模將生成式人工智慧納入業務流程的情況
- 收入生成式人工智慧在策略和企業財務領域的應用帶來的收入成長
- 生成式人工智慧在供應鏈和庫存管理領域的應用帶來的收入成長
- 生成式人工智慧在行銷和銷售領域的應用帶來的收入成長
- 生成式人工智慧在服務營運領域的應用所帶來的收入成長
- 生成式人工智慧在軟體工程領域的應用所帶來的收入成長
- 生成式人工智慧在產品或服務開發領域的應用所帶來的收入成長
- 生成式人工智慧在供應鏈和庫存管理領域的應用所帶來的成本節約
- 生成式人工智慧在服務營運領域的應用所帶來的成本節約
- 生成式人工智慧在策略和企業財務領域的應用所帶來的成本節約
- 生成式人工智慧在人力資源領域的應用所帶來的成本節約
- 生成式人工智慧在軟體工程領域的應用所帶來的成本節約
- 生成式人工智慧在風險、法律和合規領域的應用所帶來的成本節約
- 生成式人工智慧在行銷和銷售領域的應用所帶來的成本節約
- 生成式人工智慧在 IT 領域的應用所帶來的成本節約
- 生成式人工智慧在產品與服務開發中的生成式人工智慧
- 人工智慧治理、風險與策略協調
- 支付公司的人工智慧治理挑戰、重點策略與領導角色
- 人工智慧治理、策略協調與高階主管所有權趨勢
- 人工智慧採用集中化
- 企業的AI引進和那個商務的影響
- 主要的人工智慧風險類別
- 信任差距、可解釋性問題以及人工智慧採用的組織差距
- 人工智慧在工作場所應用的正面、中性和負面影響
- 機器學習市場細分
- 人工智慧和機器學習相關的主要風險
第六章：全球區塊鏈與加密貨幣趨勢
- 區塊鏈市場格局
- 擁有並使用數位貨幣的人口百分比
- 加密貨幣和區塊鏈市場概覽
- 區塊鏈市場概覽
- 加密貨幣持有者數量
- 北美：加密貨幣持有者數量
- 歐洲：加密貨幣持有者數量
- 亞洲：加密貨幣持有者數量
- 大洋洲：加密貨幣持有者數量
- 南美洲：加密貨幣持有者數量加密貨幣持有者 < 非洲：加密貨幣持有者數量
- 各國家加密貨幣持有者比例
- 加密貨幣持有率
- 各國加密貨幣持有者性別分佈
- 各國加密貨幣持有狀態
- 六個月前退出市場的前加密貨幣持有者比例
- 前持有者出售加密貨幣的時間分佈
- 因投資損失而出售加密貨幣的前加密貨幣持有者比例
- 因投資損失而出售加密貨幣的前加密貨幣持有者比例（按國家/地區）
- 表示可能在未來一年購買加密貨幣的前加密貨幣持有者比例
- 過去一年持有加密貨幣的人群中，以國家購買加密貨幣的可能性分佈
- 目前正在開發或學習區塊鏈應用的開發者比例
- 主要的區塊鏈公司在美國或加拿大上市
- 區塊鏈應用開發者狀態（不包括加密貨幣）
- 比特幣等加密貨幣開發者狀態細分
- 非同質化代幣 (NFT) 開發者狀態細分
- 美國、加拿大和歐洲已開始探索區塊鏈技術的銀行比例
- 加密貨幣用例（加密貨幣持有者比例）
- 24-35 歲加密貨幣持有者比例
- 使用區塊鏈技術進行加密貨幣交易的人口比例
- 重大地緣政治事件對標準普爾 500 指數、黃金和比特幣 10 天收益的影響
- 重大地緣政治事件對標準普爾 500 指數、黃金和比特幣 60 天收益的影響
- 區塊鏈機構投資與避險基金活動
- 加密貨幣持有者購買加密貨幣可能性的國家細分過去一年
- 傳統避險基金投資數位資產的比例
- 對沖基金的數位資產交易方式
- 對沖基金投資以穩定幣為基礎的數位資產的比例
- 參與或考慮代幣化的避險基金的比例
- 專注於數位資產的對沖基金投資代幣化資產的比例
- 現貨比特幣ETF的核准如何改變了對沖基金受訪者對新數位資產產品推出的看法
- 將比特幣作為數位資產投資策略的一部分 加密貨幣ETF計畫的細分
- 對沖基金投資的數位資產類型
- 使用穩定幣的主要原因
- 加密貨幣消費者行為
- 受訪者感興趣的加密貨幣購物類型
- 選擇接受加密貨幣而非不接受加密貨幣的網店的消費者比例
- 願意增加購物次數的消費者比例如果加密貨幣被接受，他們會經常光顧自己喜歡的網店
- 如果加密貨幣被接受，會增加線上支出的人群百分比
- 願意將加密貨幣作為投資組合重要組成部分的加密貨幣持有者百分比
- 購買加密貨幣作為通膨對沖的成年人百分比
- 希望以加密貨幣作為工作或商業報酬的受訪者百分比
- 將監管問題視為加密貨幣投資障礙的前加密貨幣持有者和非加密貨幣持有者百分比
第七章 B2B 電子商務與數位貿易
- 市場狀況與買家決策過程
- B2B 電子商務市場趨勢概覽
- B2B 電子商務交易總額
- B2B 買家在購買前進行線上研究
- 社群媒體平台影響 B2B 購買決策
- 價格敏感度影響 B2B 購買選擇
- 因各種原因延後 B2B 購買的企業買家比例
- 延遲或放棄 B2B 購買的主要原因
- 千禧世代和 Z 世代企業買家面臨延遲購買決策的挑戰的比例
- 買家體驗、線上行為與平台偏好
- B2B 購買的主要障礙
- 將電商體驗評為 "優秀" 的 B2B 買家比例
- 傾向於透過供應商網站線上訂購的 B2B 買家比例
- 如果 B2B 網店提供更佳體驗
- 認為不良採購體驗會在一定程度上影響其與供應商關係的 B2B 買家百分比
- 計劃在未來一年增加線上採購支出的中小企業百分比
- 可能更換供應商的 B2B 買家百分比
- 預計在未來一年增加線上支出的中小企業 B2B 買家百分比
- 認為便利準確的線上網店體驗至關重要的 B2B 買家百分比
- 傾向於在線重複下單的 B2B 買家百分比
- 網路商店 B2B 訂單中的訂單錯誤率
- 傾向於在線下複雜、高價值訂單的 B2B 買家百分比
- 回報訂單錯誤並因此不願意在線下單的 B2B 買家百分比
- 透過網路商店下單的 B2B 訂單中出現訂單錯誤的百分比發生
- 線上下單時供應商需提供的協議資訊/數據
- 線上下單時供應商需提供的資訊/數據
- 至少有一個原因導致無法在線上下單的 B2B 買家佔比
- 線上採購的主要障礙
- 增加線上支出的主要原因
- 在線採購最重要的方面
- 支付、平台、市場和技術的影響
- B2B 採購的主要障礙
- B2B 支付市場趨勢
- 人工智慧在 B2B 支付市場的應用
- B2B 支付量
- B2B 銀行卡支付量
- B2B 虛擬卡支付量
- B2B 支付通路成長率
- B2B 經銷商佔比計畫全面革新其數位化形象
- B2B 發票付款時間細分
- 未來 12 個月 B2B 客戶付款方式變化預期細分
- 最有效的銷售管道
- 供應商調查及評估中所使用的銷售管道
- 第三方市場參與度最高的產業
- 市佔率不斷提升的公司的銷售通路方法
- 市場成長策略的影響
- 在特定產業市場中市佔率不斷提升的公司百分比
- 在特定產業市場中市佔率不斷下降的公司百分比
- 透過第三方市場在線銷售產品並獲得市場佔有率的公司百分比
- 透過第三方市場在線銷售產品但市佔率不斷下降的公司百分比
- 線上銷售的採用率市場
- 傳統 B2C 領域，哪些領域較青睞市場而非電商平台
- 在製造商市場和通用 B2B 市場積極購物的 B2B 買家百分比
- 對製造商市場和通用 B2B 市場無感的 B2B 買家百分比
- B2B 市場創投
- 創投金額與輪次細分
- 市場創投細分
- 亞馬遜業務：B2B 電商市場概況
- B2B 軟體買家何時考慮服務供應商
- B2B 軟體買家的投資報酬率預期
- 表示服務提供者/實施者是軟體決策過程中重要因素的 B2B 軟體買家百分比
- 最終軟體購買決策者細分
- 表示軟體購買選擇是始終或經常基於共識
- 擔任財務長的 B2B 高階主管在軟體選擇過程中始終或經常擁有最終決定權的百分比
- 2025 年軟體採購支出預計變動明細
簡介目錄
Product Code: 1699
Global E-Commerce and Payments Markets Advance Through AI, Digital Wallets, and Cross-Border Trade, yStats.com Reports
Global E-Commerce Continues to Expand
Worldwide retail E-Commerce sales are set to exceed USD 6 trillion in 2024, underscoring ongoing growth in online shopping. Social commerce is becoming a core channel for discovery and purchasing, supported by competitive prices, free shipping, and easy returns. However, high delivery costs and fraud concerns still hinder some transactions.
Digital Payments Gain Momentum
Non-cash transactions are expected to grow globally at a CAGR of +15% through 2028, driven by adoption in both retail and B2B payments. Digital wallets are increasing in popularity for their convenience, while instant payments are securing a greater share. In B2B, virtual cards are emerging as secure, automated options.
AI Becomes Integral to Commerce
By 2025, 77% of employees globally will use AI tools in their daily work, signaling its integration into business operations. In E-Commerce, AI powers personalization, virtual try-ons, and voice-enabled shopping. In payments, it strengthens fraud prevention, improves compliance processes, and optimizes checkout experiences.
Blockchain and Cryptocurrency Advance
In 2023, 65% of consumers expressed interest in paying with cryptocurrencies, showing rising demand for digital currency transactions. Institutional adoption is also growing, with blockchain used for real-time settlement, supply chain transparency, and asset tokenization.
B2B Marketplaces Drive Trade Digitization
Global B2B E-Commerce GMV is forecast to surpass EUR 35 trillion by 2026, supported by innovative marketplaces and integrated payment systems. Sector-specific platforms, AI-enabled procurement, and secure invoicing solutions are streamlining trade and boosting efficiency for global buyers and sellers.
Table of Contents
1. Management Summary
2. Key Takeaways
3. Global B2C E-Commerce Overview
- 3.1. E-Commerce Market Size, Growth & Sales Channels
- Global: Overview of Retail & E-Commerce Sales Market, January 2025
- Global: Retail E-Commerce Share, in % of Total Retail Sales, 2021-2027f
- Global: Retail E-Commerce Sales, in USD trillion, in % Year-on-Year Change, 2021-2027f
- Global: Retail E-Commerce Share, in % of Total Retail Sales, 2022-2028f
- Global: Retail E-Commerce Sales, in USD trillion, in % Year-on-Year Change, 2022-2028f
- Global: Overview of Online Retail Sales Market, January 2025
- Global: Online Retail Sales as a Share of Total Retail Sales, in %, 2028f
- Global: Online Retail Sales, in USD trillion, 2023 & 2028f
- 3.2. Shopper Experience & Digital Behavior
- Global: E-Commerce Shopping Trends, January 2025
- Global: Online Shopper Frustrations, in % of Respondents, 2024
- Global: Online Shopper Experience Improvements, in % of Respondents, 2024
- Global: Important Benefits for Online Shoppers, in % of Respondents, 2024
- Global: Social Media Platforms Purchased From, by Online Shoppers, in % of Respondents, 2024
- Global: Most Popular Countries for Shopping on Each Social Media Platform, February 2023
- Global: Online Marketplace Usage, in % of Respondents, 2024
- Global: Online Shopper Preferences for Account Creation, in % of Respondents, 2024
- Global: Reasons for Online Shopping Cart Abandonment, in % of Respondents, 2024
- Global: Importance of Delivery Providers in Online Shopping Decisions, by Country, in % of Respondents, 2024 (1 of 2)
- Global: Importance of Delivery Providers in Online Shopping Decisions, by Country, in % of Respondents, 2024 (2 of 2)
- 3.3. Social Commerce & Cross-Border Shopping
- Global: Social Media Users Making A Purchase Through Social Commerce, in %, 2024
- Global: Baby Boomers Using Social Media For Brand Discovery, in %, 2024
- Global: Millennials Making Purchases on TikTok, in %, November 2024
- Global: Most Popular Countries for Buying Items from Abroad, in % of Respondents, 2024
- Global: Share of Online Shoppers Buying from Retailers in Other Countries, in % of Respondents, 2024
- Global: Share of Social Media Shoppers Buying From Retailers In Other Countries, in % of Respondents, 2024
- Global: Share of Shoppers Under 45 Buying From Retailers In Other Countries, in % of Respondents, 2024
- Global: Social Media Shopping Frequency, in % of Respondents, 2024
- Global: Cross-Border Shopping Destinations, in % of Cross-Border Shoppers, 2024
- Global: Top Categories for Cross-Border Purchases, in % of Cross-Border Shoppers, 2024
- Global: Shoppers Reasons for Buying from Abroad, in % of Respondents, 2024
- Global: Shoppers Reasons for Not Buying from Abroad, in % of Respondents, 2024
4. Global Digital Payments Ecosystem
- 4.1. Digital Payments Market Overview & Revenue Insights
- Global: Digital Payments Adoption, Innovations and Consumer Preferences, January 2025 (Part 1 of 2)
- Global: Digital Payments Adoption, Innovations and Consumer Preferences, January 2025 (Part 2 of 2)
- Global: Digital Mobility Payments and Market Growth Overview, January 2025
- Global: Total Non-cash Transactions Volume, in volume trillions, 2018 & 2021-2024e & 2028f
- Global: Total B2B Non-cash Transactions Volume, in volume billions, 2018 & 2021-2024e & 2028f
- Global: Payments Revenue Value, in USD trillion, 2013, 2018, 2020- 2023, 2028f
- Global: Payments Revenue by Type, Commercial & Consumer in %, 2023
- Global: Payments Revenue by Type, Commercial & Consumer in %, by Region, 2023
- Global: Payments Revenue by Type, Commercial & Consumer in %, by Region, by Payment Type, 2023
- Global: Payment Revenue Value, in USD trillion, 2027f
- Global: Online Payment Methods Preferred by Shoppers, in % of Respondents, 2024
- Global: Payment Mix: New Payments vs Traditional Payments, In % of transaction volume, 2023 & 2028f
- Global: Organizations Accepting Payment Methods, by Type, in %, 2022 & 2024
- Global: Payment Type Transactions, by Quarter, in % Year-Over-Year Change, Q4 2022 - Q3 2023
- 4.2. AI-Driven Transformation in Payments
- Global: Overview of AI Use in Payments, June 2024 (1 of 3)
- Global: Overview of AI Use in Payments, December 2023 (2 of 3)
- Global: Overview of AI Use in Payments, December 2023 (3 of 3)
- Global: Overview of AI and Machine Learning in Payments, December 2023 (1 of 2)
- Global: AI-Driven Fraud Prevention and Risk Management in Financial Services, January 2025
- Global: AI-Optimized Payments, Risk Management, and Customer Experience, January 2025
- Global: AI Collaboration and Future Innovations in Payments, January 2025
- Global: Overview of AI and Machine Learning in Payments, December 2023 (2 of 2)
- Global: Visa AI Use Cases in Tokenized Payments, Digital Identity & Agentic Commerce, June 2025
- Global: AI and Crypto Applications Tackle Cart Abandonment and Digital Checkout Friction, June 2025
- Global: Challenges And Risks of AI Use in the B2C E-Commerce And Online Payments Industry, June 2024
- Global: Use Cases of AI and Machine Learning in Payments, in % of Payment Professionals, 2023
- Global: Top Challenges With Applying Generative AI in Banking, in % of C-Suite Executives, October 2023
- Global: Value of AI in Payments, in USD billion, 2023 & 2031f
5. Global AI & Automation in Commerce
- 5.1. AI Adoption & Investment Landscape
- Global: AI-Driven Transformation, Unlocking Opportunities and Addressing Challenges, June 2025
- Global: Technology Market Size and Year-over-Year Growth, in USD trillions, 2024 & 2025f
- Global: Growth of AI in Fintech Market, in USD billions, 2025 & 2030f
- Global: Generative AI Market Size, in USD billions, 2025 & 2030f
- Global: AI Investment Intentions by Spending Range, in % of Companies, 2025
- Global: Share of AI Investment by Strategic Focus Area, in % of Leading Companies, 2024
- Global: Share of AI Investment by Strategic Focus Area, in % of Respondents, 2024
- Global: Adoption of New Technologies, in % of C-Suite Respondents, 2024
- Global: Gen AI Adoption Teams by Organization Size, in % of Respondents, 2024
- Global: Senior Leaders Driving Gen AI Adoption by Organization Size, in % of Respondents, 2024
- Global: Organizations With Defined Roadmaps for Gen AI Adoption by Organization Size, in % of Respondents, 2024
- Global: Spend by Banks on Generative AI, in USD billion, 2024e & 2030f
- Global: Breakdown of Financial Service Companies' Primary Strategy for Use of AI and ML, in %, Q1 2023
- Global: Share of Financial Institutions Eyeing Generative AI Use For Fighting Fraud, in %, 2024e
- 5.2. AI Integration in Enterprise Operations
- Global: Driving Innovation Through Autonomous AI and Integrated Technologies, June 2025
- Global: Key Trends Driving the Future of Payments, June 2025
- Global: AI Use in One or More Business Functions, in % of Respondent Organizations, 2021 & 2H 2024
- Global: Organizational Use of AI by Extent of Task Integration, in % of Employees, 2025
- Global: Frequency of Intentional Use of AI Tools, in % of respondents, 2025
- Global: Types of AI Tools Intentionally Used at Work, in % of usage, 2025
- Global: Share of Employees and Organizations Reporting AI Use at Work, in % of Respondents, 2022 & 2024
- Global: Workplace Adoption Trends, Productivity Benefits, and Governance Risks in AI Use, June 2025
- Global: Demographic Variation, Passive Use, and Limited Recognition of AI, June 2025
- Global: Sector AI Maturity, Regional Adoption Patterns, and Strategic Business Transformation, June 2025
- Global: Advancing Payment Security and Efficiency, June 2025
- Global: AI in Transaction Monitoring, Identity Verification, and Payment Optimization, June 2025
- Global: B2B Payments with Embedded Finance, APIs, AI, and Credit Tools, June 2025
- Global: Key Barriers to AI Implementation in Finance, June 2025
- Global: Key Developments in Agentic and Generative AI across Banking Segments, June 2025
- Global: Consumer Openness to Generative AI in Shopping, in % of Consumers, 2024
- Global: Consumer Openness to Generative AI in Shopping, in % of Consumers, 2024
- Global: Consumer Interest in AI E-Commerce Features, in % of Respondents, 2025
- Global: Key Applications of AI in Amazon's Logistics Operations, June 2025
- Global: Enabling Efficiency, Personalization, and Trust with Agentic AI, June 2025
- Global: Adoption Trends, Innovation Impact, and Ethical Risks in Generative AI, June 2025
- Global: Adoption of Model Context Protocol by Major Tech and Payment Platforms, June 2025
- Global: Embedding of Gen AI into Business Processes by Organization Size, in % of Respondents, 2024
- Global: Adoption of AI Training, in % of Workforce, 2025
- Global: AI Training Participation and Self-Assessed Knowledge Levels, in % of Respondents, 2025
- Global: Adoption of Role-Based Gen AI Training Courses by Organization Size, in % of Respondents, 2024
- Global: Generative AI Market Size, in USD billion, 2023e & 2027f
- Global: Productivity Gains Through Generative AI, in % of Respondents, 2023e
- Global: Top Customer Trends That Retail Marketers Are Watching For in 2024, in % of Retail Marketers, November 2023
- Global: Top Commerce Use Cases For Generative AI, in % of Retail Professionals, June 2023
- Global: Overview of AI Use in the Embedded Finance Ecosystem, January 2024 (1 of 2)
- Global: Overview of AI Use in the Embedded Finance Ecosystem, January 2024 (2 of 2)
- Global: Overview of AI Use in B2C E-Commerce, June 2024 (1 of 2)
- Global: Overview of AI Use in B2C E-Commerce, June 2023 (2 of 2)
- Global: Activities That Shoppers Desire AI Assistance With Throughout Their Shopping Experience, in % of Respondents, October 2023
- Global: Areas in Which Software Purchases Having AI Functionality Is "Very Important", by Software Type, in % of B2B Software Buyers, March 2024
- Global: Areas in Which Software Purchases Having AI Functionality Is "Important", by Software Type, in % of B2B Software Buyers, March 2024
- Global: Areas in Which Software Purchases Having AI Functionality Is "Somewhat Important", by Software Type, in % of B2B Software Buyers, March 2024
- Global: Areas in Which Software Purchases Having AI Functionality Is "Not At all Important", by Software Type, in % of B2B Software Buyers, March 2024
- 5.3. AI Revenue & Cost Impacts
- Global: Adoption of Model Context Protocol by Major Tech and Payment Platforms, June 2025
- Global: Embedding of Gen AI into Business Processes by Organization Size, in % of Respondents, 2024
- Global: Revenue Increases from Generative AI in Strategy and Corporate Finance, in % of Resp., 2024
- Global: Revenue Increases from Generative AI in Supply Chain and Inventory Management, in % of Respondents, 2024
- Global: Revenue Increases from Generative AI in Marketing and Sales, in % of Respondents, 2024
- Global: Revenue Increases from Generative AI in Service Operations, in % of Respondents, 2024
- Global: Revenue Increases from Generative AI in Software Engineering, in % of Respondents, 2024
- Global: Revenue Increases from Generative AI in Product or Service Development, in % of Respondents, 2024
- Global: Cost Reduction Levels from Generative in Supply Chain and Inventory Management, in % of Respondents, 2024
- Global: Cost Reduction Levels from Generative AI in Service Operations, in % of Respondents, 2024
- Global: Cost Reduction Levels from Generative AI in Strategy and Corporate Finance, in % of Respondents, 2024
- Global: Cost Reduction Levels from Generative AI in HR, in % of Respondents, 2024
- Global: Cost Reduction Levels from Generative AI in Software Engineering, in % of Respondents, 2024
- Global: Cost Reduction Levels from Generative AI in Risk, Legal, and Compliance, in % of Respondents, 2024
- Global: Cost Reduction Levels from Generative AI in Marketing and Sales, in % of Respondents, 2024
- Global: Cost Reduction Levels from Generative AI in IT, in % of Respondents, 2024
- Global: Cost Reduction Levels from Generative AI in Product or Service Development, in % of Respondents, 2024
- 5.4. AI Governance, Risks, & Strategic Alignment
- Global: AI Governance Challenges, Centralized Strategies, and Leadership Roles in Payment Firms, June 2025
- Global: AI Governance, Strategic Alignment, and Executive Ownership Trends, June 2025
- Global: Degree of Centralization of AI Deployment, in % of Respondents, 2024
- Global: AI Adoption Across Enterprises and Its Business Impact, June 2025
- Global: Key AI Risk Categories, in % of Respondents, 2025
- Global: Trust Disparities, Explainability Concerns, and Organizational Gaps in AI Adoption, June 2025
- Global: Positive, Neutral, or Negative Impacts of AI Use in the Workplace, in % of Employees, 2025
- Global: Breakdown of Machine Learning Market, by End-Use Industry, in %, 2022
- Global: Top Risks Associated With AI and Machine Learning, in % of Payment Professionals, 2023e
6. Global Blockchain & Crypto Trends
- 6.1. Blockchain Market Landscape
- Global: Share of Population That Owns And Uses Digital Currency, in %, 2024e
- Global: Overview of the Cryptocurrency And Blockchain Market, January 2025
- Global: Overview of the Blockchain Market, January 2025
- Global: Number of Cryptocurrency Owners, in millions, 2023 & 2024e
- North America: Number of Cryptocurrency Owners, in millions, 2023 & 2024e
- Europe: Number of Cryptocurrency Owners, in millions, 2023 & 2024e
- Asia: Number of Cryptocurrency Owners, in millions, 2023 & 2024e
- Oceania: Number of Cryptocurrency Owners, in millions, 2023 & 2024e
- South America: Number of Cryptocurrency Owners, in millions, 2023 & 2024e
- Africa: Number of Cryptocurrency Owners, in millions, 2023 & 2024e
- Global: Share of Population That Owns Cryptocurrency, by Country, in % of Population, 2024e (1 of 3)
- Global: Share of Population That Owns Cryptocurrency, by Country, in % of Population, 2024e (2 of 3)
- Global: Share of Population That Owns Cryptocurrency, by Country, in % of Population, 2024e (3 of 3)
- Global: Breakdown of Cryptocurrency Ownership, by Gender, in %, February 2022 & June 2024
- Global: Breakdown of Gender of Cryptocurrency Owners, by Country, in %, June 2024 (1 of 2)
- Global: Breakdown of Gender of Cryptocurrency Owners, by Country, in %, June 2024 (2 of 2)
- Global: Breakdown of Cryptocurrency Ownership Status, by Country, in %, June 2024 (1 of 2)
- Global: Breakdown of Cryptocurrency Ownership Status, by Country, in %, June 2024 (2 of 2)
- Global: Share of Past Cryptocurrency Owners Exiting the Market More than 6 Months Ago, in %, June 2024
- Global: Breakdown of Timeframes When Past Owners Sold Off Their Cryptocurrency Holdings, by Country, in %, June 2024 (1 of 2)
- Global: Breakdown of Timeframes When Past Owners Sold Off Their Cryptocurrency Holdings, by Country, in %, June 2024 (2 of 2)
- Global: Share of Past Cryptocurrency Owners Who Sold Their Crypto due to Lost Money on their Investment, in %, June 2024
- Global: Share of Past Cryptocurrency Owners Who Sold Their Crypto due to Lost Money on their Investment, by Country, in % of Past Cryptocurrency Owners, June 2024
- Global: Share of Past Cryptocurrency Owners Who Say That They Are Likely to Buy Cryptocurrency in the Next Year, in %, June 2024
- Global: Breakdown of Likelihood of Past Owners to Buy Cryptocurrency in the Next Year, by Country, in %, June 2024 (1 of 2)
- Global: Breakdown of Likelihood of Past Owners to Buy Cryptocurrency in the Next Year, by Country, in %, June 2024 (2 of 2)
- Global: Share of Developers Currently Working on Or Learning About Blockchain Applications, by Type, in % of Developers, Q3 2022 (1 of 2)
- Global: Share of Developers Currently Working on Or Learning About Blockchain Applications, by Type, in % of Developers, Q3 2022 (2 of 2)
- Global: Biggest Blockchain Companies That Are Publicly Traded Either in the U.S. Or Canada, by Type, Revenue, and Market Cap, in USD billion/million, December 2022
- Global: Breakdown of Developers' Status On Blockchain Applications, Excluding Cryptocurrencies, in %, Q3 2022
- Global: Breakdown of Developers' Status On Cryptocurrencies, e.g. Bitcoin, in %, Q3 2022
- Global: Breakdown of Developers' Status On Non-Fungible Tokens (NFTs), in %, Q3 2022
- Global: Share of U.S., Canadian And European Banks That Have Started Exploring Blockchain Technology, in %, December 2022
- Global: Use Cases of Cryptocurrency, in % of Cryptocurrency Owners, June 2024
- Global: Share of Population Aged 24-35 That Own Cryptocurrency, in %, 2024e
- Global: Share of Population That Uses Blockchain For Cryptocurrency, in %, December 2022
- Global: Influence of Major Geopolitical Events on 10 Day Return of S&P 500, Gold, And Bitcoin, September 2024
- Global: Influence of Major Geopolitical Events on 60 Day Return of S&P 500, Gold, And Bitcoin, September 2024
- 6.2. Blockchain Institutional Investment & Hedge Fund Activity
- Global: Breakdown of Likelihood of Past Owners to Buy Cryptocurrency in the Next Year, by Country, in %, June 2024 (2 of 2)
- Global: Share of Traditional Hedge Funds That Have Exposure to Digital Assets, in % of Hedge Funds, 2022, 2023, 2024e
- Global: Ways in Which Hedge Funds Are Trading Digital Assets in, by Type of Hedge Fund, in % of Hedge Funds, Q2 2024
- Global: Share of Hedge Funds Investing In Digital Assets That Are Using Stablecoins, in %, Q2 2024
- Global: Share of Hedge Funds That Are Either Committed to Or Exploring Tokenization, in %, Q2 2024
- Global: Share of Digital Asset Focused Hedge Funds That Are Investing in Tokenized Assets, in %, Q2 2024
- Global: Breakdown Of How The Approval Of Spot Bitcoin ETFs Changed Hedge Fund Respondents' Perspective On Launching New Digital Assets Products, in %, Q2 2024
- Global: Breakdown of Plan to Use Bitcoin ETFs as Part of Digital Asset Investment Strategy, in %, Q2 2024
- Global: Types of Digital Assets That Hedge Funds Are Invested in, by Type of Hedge Fund, in % of Hedge Funds, Q2 2024
- Global: Top Reasons For Using Stablecoins, by Type of Hedge Fund, in % of Hedge Funds, Q2 2024
- 6.3. Crypto Consumer Behavior
- Global: Type of Purchases Respondents Are Interested in Making With Crypto, in % of Respondents, 2023
- Global: Share of Respondents Who Would Choose an Online Store That Accepts Cryptocurrencies Over One That Does Not, in %, 2023
- Global: Share of Respondents Who Would Shop More Frequently at Their Preferred Online Stores If They Accepted Cryptocurrencies, in %, 2023
- Global: Share of Respondents Who Would Like to Be Able to Make Payments in Digital Currencies, in %, 2023
- Global: Share of Respondents Who Would Spend More Online If Cryptocurrencies Were Accepted, in %, 2023
- Global: Share of Cryptocurrency Owners Who Are Comfortable Making Crypto a Significant Part of Their Investment Portfolio, in %, June 2024
- Global: Share of Adults Who Buy Crypto to Hedge Against Inflation, by Country, in % of Adults, June 2024
- Global: Cryptocurrencies Respondents Would Choose to Be Paid in for Their work Or Business If Possible, in % of Respondents, 2023
- Global: Share of Past Cryptocurrency Owners And Non-Owners Citing Regulatory Concerns as a Barrier to Investing in Crypto, by Country, in % of Past Cryptocurrency Owners And Non-Owners , June 2024
7. B2B E-Commerce & Digital Trade
- 7.1. Market Landscape & Buyer Decision Journeys
- Global: Overview of B2B E-Commerce Market Trends, July 2024 (1 of 2)
- Global: Overview of B2B E-Commerce Market Trends, July 2024 (2 of 2)
- Global: B2B E-Commerce GMV, in USD trillion, 2022 & 2026f
- Global: Share of B2B Buyers Who Conduct Research Online Before Purchasing, in %, 2023e
- Global: Social Media Platforms Informing B2B Purchase Decisions, in % of Business Buyers, December 2022
- Global: Price Sensitivity Affecting B2B Buying Choices, by Region, in % of Business Buyers, 2023e
- Global: Share of Business Buyers Whose B2B Purchase Was Postponed Due to Various Reasons, in %, 2023e
- Global: Top Reasons Causing a Delay or Discontinuation in a B2B Purchase, in % of Business Buyers, 2023e
- Global: Share of Millennial And Gen Z Business Buyers Who Face Challenges That Prolong Their Purchasing Decision, in %, 2023e
- 7.2. Buyer Experience, Online Behavior, & Platform Preferences
- Global: Top B2B Purchase Obstructions, in % of Business Buyers, 2023e
- Global: Share of B2B Buyers Who Grade Their B2B E-Commerce Experience as "Excellent", in %, 2023
- Global: Share of B2B Buyers Who Prefer to Place Orders Online Through Suppliers' Websites, in %, 2023
- Global: Share of B2B Buyers Who Would Switch Suppliers If Another B2B Web Store Offered a Better Experience, in %, 2023
- Global: Share of B2B Buyers Who Believe That a Bad Buying Experience Impacts Their Relationship With the Supplier to Some Extent, in %, 2023
- Global: Share of SMBs That Plan to Boost Their Online Procurement Spending in the Coming Year, in %, 2023
- Global: Share of B2B Buyers Who Are Likely to Switch to Another Supplier, by Buyer Segments, in % of Business Buyers, 2023
- Global: Share of SMB B2B Buyers Who Expect Their Online Spend to Increase in the Next Year, by Industry, in % of SMB Business Buyers, 2024e
- Global: Share of B2B Buyers Who Believe That an Easy And Accurate Online Web Store Experience Is Important, in %, 2023
- Global: Share of B2B Buyers Who Say That They Prefer to Place Repeat Orders Online, in %, 2023
- Global: Share of Web Store B2B Orders Experiencing Order Errors, in %, 2023
- Global: Share of B2B Buyers Who Prefer to Place Complex And High Value Orders Online, in %, 2023
- Global: Share of B2B Buyers Reporting Being Put Off From Ordering Online Due to Order Errors, in %, 2023
- Global: Share of B2B Orders Placed Via Web Stores Experiencing Order Errors, by Buyer Segments, in % of Business Buyers, 2023*
- Global: Agreed Information/Data Needed From Supplier When Ordering Online, in % of Business Buyers, 2023
- Global: Information/Data Needed From Supplier When Ordering Online, in % of Business Buyers, 2023
- Global: Share of B2B Buyers Who Have at Least One Reason That Prevents Them From Placing Orders Online, in %, 2023*
- Global: Top Hurdles to Online Purchasing, in % of Business Buyers, 2023
- Global: Top Reasons to Increase Online Spend, in % of Business Buyers, 2024e
- Global: Most Important Aspects When Purchasing Online, in % of Business Buyers, 2024e
- 7.3. Payments, Platforms, Marketplaces, & Technology Influence
- Global: Top B2B Purchase Obstructions, in % of Business Buyers, 2023e
- Global: B2B Payment Market Trends, July 2024
- Global: AI Use in the B2B Payments Market, July 2024
- Global: B2B Payment Value, in USD trillion, 2024e & 2028f
- Global: B2B Card Payment Value, in USD trillion, 2024e & 2028f
- Global: B2B Virtual Card Payment Value, in USD trillion, 2024e & 2028f
- Global: B2B Payment Channel Growth by 2028, in %, 2024e
- Global: Share of B2B Distributors Who Plan to Overhaul Their Digital Presence, in %, 2022
- Global: Breakdown of B2B Invoice Payment Time, by Country, in % of Total Value of B2B Invoices,
- Q2 2023 & 2024 (Part 1 of 2)
- Global: Breakdown of B2B Invoice Payment Time, by Country, in % of Total Value of B2B Invoices,
- Q2 2023 & 2024 (Part 2 of 2)
- Global: Breakdown of Expectation of Change in B2B Customer Payment Practices Over the Next 12 Months, in % of Companies, Q2 2023 & 2024 (Part 1 of 2)
- Global: Breakdown of Expectation of Change in B2B Customer Payment Practices Over the Next 12 Months, in % of Companies, Q2 2023 & 2024 (Part 2 of 2)
- Global: Most Effective Sales Channels, in % of Respondents, 2022
- Global: Sales Channels Used to Research And Evaluate Suppliers, in % of Companies, 2019 & 2022
- Global: Most Present Sectors on Third-Party Marketplaces, in % of Companies, December 2022
- Global: Companies' That Are Winning Market Share Approach to Sales Channels, in % of Companies, December 2022
- Global: Impact of Market Growth Strategies, by Company Type, in % of Companies, 2022
- Global: Share of Companies That Are Winning Market Share That Are on Industry-Specific Marketplaces, in %, December 2022
- Global: Share of Companies That Are Losing Market Share That Are on Industry-Specific Marketplaces, in %, December 2022
- Global: Share of Companies That Are Winning Market Share That Are Selling Their Products Online Through a Third-Party Marketplace, in %, December 2022
- Global: Share of Companies That Are Losing Market Share That Are Selling Their Products Online Through a Third-Party Marketplace, in %, December 2022
- Global: Implementation Level of Online Marketplaces of Winning vs. Losing Companies, in % of Companies, December 2022
- Global: Areas in Which a Marketplace is Preferred Over a Traditional B2C E-Commerce Platform, in % of Business Buyers, 2024e
- Global: Share of B2B Buyers Who Would Actively Prefer to Shop On a Manufacturer's Marketplace vs. a General Purpose B2B Marketplace, in %, 2024e
- Global: Share of B2B Buyers Who Are Indifferent About Shopping On a Manufacturer's Marketplace vs. a General Purpose B2B Marketplace, in %, 2024e
- Global: B2B Marketplaces VC Funding Value, in USD billion, in % of Year-on-Year Change, 2020-2023
- Global: Breakdown of VC Funding Amount And Round Count, by Vertical vs. Horizontal Marketplaces, in %, 2020-2023
- Global: Breakdown of Marketplace VC Funding, by Type of Marketplace, in %, January 2024
- Amazon Business: B2B E-Commerce Marketplace Profile, October 2024 (1 of 2)
- Amazon Business: B2B E-Commerce Marketplace Profile, October 2024 (2 of 2)
- Global: Time When B2B Software Buyers Consider Service Providers, in % of B2B Software Buyers, March 2024
- Global: ROI Expectations, in % of B2B Software Buyers, March 2024
- Global: Share of B2B Software Buyers Who Say That Service Providers/Implementers Are a Factor in Their Software Decision-Making Process, in %, March 2024
- Global: Breakdown of Who Has Final Software Purchase Decision-Making Power, by Position/Department, in %, March 2024
- Global: Share of B2B Software Buyers Who Report That The Selection of Software Purchases Is Always or Frequently Consensus-Based, in %, March 2024
- Global: Share of B2B Executives Being CFOs That Always or Frequently Hold the Final Decision-Making Power in the Software Selection Process, in %, March 2024
- Global: Breakdown of Anticipated Change in Software Purchase Spend by 2025, in %, March 2024
