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1352900

全球技術支援外包市場研究報告 - 2023 年至 2030 年產業分析、規模、佔有率、成長、趨勢和預測

Global Technical Support Outsourcing Market Research Report - Industry Analysis, Size, Share, Growth, Trends and Forecast 2023 to 2030

出版日期: 2023年09月01日 | 出版商:

Value Market Research | 英文 130 Pages | 商品交期: 最快1-2個工作天內

價格

簡介目錄圖表

全球技術支援外包市場需求預計將從 2022 年的 45.76 萬美元達到 2030 年近 76.42 萬美元的市場規模，2023-2030 年研究期間複合年成長率為 7.6%。

技術支援外包是一種商業實踐，包括僱用第三方個人或組織提供技術支援服務。技術支援外包是指將特定資訊技術 (IT) 職能分包給組織外部的技術支援服務。技術支援外包服務通常稱為虛擬幫助台，客戶可以在其中提出問題並在對產品或服務進行故障排除時獲得幫助和支援。

市場動態：

全球中小企業 (SME) 的顯著成長正在推動全球市場。此外，對具有成本效益的解決方案以提高效率的需求不斷成長，顯著推動了技術支援外包市場的成長。此外，先進 IT 基礎設施的日益普及以及對外包 IT 解決方案的需求不斷成長預計將推動市場成長。此外，對數位支付系統、電子帳單和電子健康數據記錄維護的需求的成長正在推動技術支援外包市場的需求前景。此外，聊天機器人的出現是推動市場成長的關鍵技術支援外包市場趨勢之一。然而，客戶資料庫被盜的可能性可能會阻礙市場成長。

研究報告涵蓋波特五力模型、市場吸引力分析和價值鏈分析。這些工具有助於清晰地了解行業結構並評估全球範圍內的競爭吸引力。此外，這些工具也對全球技術支援外包市場的各個細分市場進行了包容性評估。技術支援外包產業的成長和趨勢為本研究提供了整體方法。

區域分析：

本節涵蓋區域前景，重點介紹北美、歐洲、亞太地區、拉丁美洲以及中東和非洲技術支援外包市場當前和未來的需求。此外，該報告重點關注所有主要地區各個應用領域的需求、估計和預測。

該研究報告還涵蓋了市場主要參與者的全面概況以及對全球競爭格局的深入了解。技術支援外包市場的主要參與者包括 Accenture PLC.、Aegis Limited、Collabera Inc.、Computer Generationd Solutions Inc.、Essentiel Outcommerce、Flatworld Solutions Pvt.。有限公司、Genpact、HCL Technologies、IBM 公司、Infosys Limited、Invensis Technologies Pvt. Ltd、Qcom Outcommerce Ltd、StarTek Inc.、Suma Soft、Support.com Inc.、Tata Consultancy Services Limited、Wipro Limited、Worldwide Call Centers Inc.。本部分包含競爭格局的整體視圖，其中包括各種策略發展，例如關鍵併購、未來產能、合作夥伴關係、財務概況、合作、新產品開發、新產品發布和其他發展。

如果您有任何客製化要求，請寫信給我們。我們的研究團隊可以根據您的需求提供客製化報告。

區域展望
介紹
北美銷售分析
- 概述、歷史和預測銷售分析
- 北美按細分市場銷售分析
- 北美按國家銷售分析
- 美國銷售分析
- 加拿大銷售分析
- 墨西哥銷售分析
歐洲銷售分析
- 概述、歷史和預測銷售分析
- 歐洲按細分市場銷售分析
- 歐洲按國家銷售分析
- 英國銷售分析
- 法國銷售分析
- 德國銷售分析
- 義大利銷售分析
- 俄羅斯銷售分析
- 歐洲其他地區銷售分析
亞太地區銷售分析
- 概述、歷史和預測銷售分析
- 亞太地區按細分市場銷售分析
- 亞太地區國家/地區銷售分析
- 中國銷售分析
- 印度銷售分析
- 日本銷售分析
- 韓國銷售分析
- 澳洲銷售分析
- 亞太地區其他地區銷售分析
拉丁美洲銷售分析
- 概述、歷史和預測銷售分析
- 拉丁美洲按細分市場銷售分析
- 拉丁美洲按國家銷售分析
- 巴西銷售分析
- 阿根廷銷售分析
- 秘魯銷售分析
- 智利銷售分析
- 拉丁美洲其他地區銷售分析
中東和非洲銷售分析
- 概述、歷史和預測銷售分析
- 中東和非洲按細分市場銷售分析
- 中東和非洲國家銷售分析
- 沙烏地阿拉伯銷售分析
- 阿拉伯聯合大公國銷售分析
- 以色列銷售分析
- 南非銷售分析
- 中東其他地區和非洲銷售分析

第 9 章：技術支援外包公司的競爭格局

技術支援外包市場競爭
夥伴關係/協作/協議
併購
新產品發布
其他發展

第 10 章：公司簡介

頂級公司市佔率分析
市場集中度
Accenture PLC.

公司簡介
公司收入
產品
最近的發展

Aegis Limited

公司簡介
公司收入
產品
最近的發展

Collabera Inc.

公司簡介
公司收入
產品
最近的發展

Computer Generated Solutions Inc.

公司簡介
公司收入
產品
最近的發展

Essentiel Outsourcing

公司簡介
公司收入
產品
最近的發展

Flatworld Solutions Pvt. Ltd.

公司簡介
公司收入
產品
最近的發展

Genpact

公司簡介
公司收入
產品
最近的發展

HCL Technologies

公司簡介
公司收入
產品
最近的發展

IBM Corporation

公司簡介
公司收入
產品
最近的發展

Infosys Limited

公司簡介
公司收入
產品
最近的發展

Invensis Technologies Pvt. Ltd

公司簡介
公司收入
產品
最近的發展

Qcom Outsourcing Ltd

公司簡介
公司收入
產品
最近的發展

StarTek Inc.

公司簡介
公司收入
產品
最近的發展

Suma Soft

公司簡介
公司收入
產品
最近的發展

Support.com Inc.

公司簡介
公司收入
產品
最近的發展

Tata Consultancy Services Limited

公司簡介
公司收入
產品
最近的發展

Wipro Limited

公司簡介
公司收入
產品
最近的發展

Worldwide Call Centers Inc.

公司簡介
公司收入
產品
最近的發展

注意 - 在公司概況中，財務詳細資訊和近期發展視情況而定，或者如果是私人公司，則可能不包括在內

簡介目錄圖表

Product Code: VMR11218875

The global demand for Technical Support Outsourcing Market is presumed to reach the market size of nearly USD 76.42 MN by 2030 from USD 45.76 MN in 2022 with a CAGR of 7.6% under the study period 2023 - 2030.

Technical support outsourcing is a business practice that includes hiring a third-party individual or organization to provide technical support services. Technical support outsourcing refers to sub-contracting technical support services offered outside an organization for specific information technology (IT) functions. Technical support outsourcing services are often called virtual help desks, where customers can ask questions and receive help and support while troubleshooting a product or service.

MARKET DYNAMICS:

The significant growth of small-to-medium enterprises (SMEs) worldwide is driving the global market. Moreover, the increasing need for cost-effective solutions to improve efficiency is notably driving the technical support outsourcing market growth. Also, the growing adoption of advanced IT infrastructure and rising demand for outsourced IT solutions are anticipated to drive the market growth. Furthermore, the rise in the need for digital payment systems, electronic billing, and electronic health data records maintenance is fueling demand prospects in the technical support outsourcing market. In addition, the emergence of chatbots is one of the key technical support outsourcing market trends fueling the market growth. However, the possibility of stolen customer databases may hamper market growth.

The research report covers Porter's Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of technical support outsourcing. The growth and trends of technical support outsourcing industry provide a holistic approach to this study.

MARKET SEGMENTATION:

This section of the technical support outsourcing market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.

By Service

Customer Acquisition
Call Centre Services
Others (Email Support And Live Chat Support)

By Industry

Manufacturing & Automotive
Education
Energy & Utilities
BFSI
Retail & E-Commerce
IT & Telecommunication
Media & Entertainment
Logistics & Supply Chain
Healthcare & Pharmaceuticals
Others (Construction, Hospitality)

REGIONAL ANALYSIS:

This section covers the regional outlook, which accentuates current and future demand for the Technical Support Outsourcing market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.

The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the technical support outsourcing market include Accenture PLC., Aegis Limited, Collabera Inc., Computer Generated Solutions Inc., Essentiel Outsourcing, Flatworld Solutions Pvt. Ltd., Genpact, HCL Technologies, IBM Corporation, Infosys Limited, Invensis Technologies Pvt. Ltd, Qcom Outsourcing Ltd, StarTek Inc., Suma Soft, Support.com Inc., Tata Consultancy Services Limited, Wipro Limited, Worldwide Call Centers Inc. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.

In case you have any custom requirements, do write to us. Our research team can offer a customized report as per your need.

1 . PREFACE

1.1. Report Description
- 1.1.1. Objective
- 1.1.2. Target Audience
- 1.1.3. Unique Selling Proposition (USP) & offerings
1.2. Research Scope
1.3. Research Methodology
- 1.3.1. Market Research Process
- 1.3.2. Market Research Methodology

2 . EXECUTIVE SUMMARY

2.1. Highlights of Market
2.2. Global Market Snapshot

3 . TECHNICAL SUPPORT OUTSOURCING - INDUSTRY ANALYSIS

3.1. Introduction - Market Dynamics
3.2. Market Drivers
3.3. Market Restraints
3.4. Opportunities
3.5. Industry Trends
3.6. Porter's Five Force Analysis
3.7. Market Attractiveness Analysis
- 3.7.1 Market Attractiveness Analysis By Service
- 3.7.2 Market Attractiveness Analysis By Industry
- 3.7.3 Market Attractiveness Analysis By Region

4 . VALUE CHAIN ANALYSIS

4.1. Value Chain Analysis
4.2. Raw Material Analysis
- 4.2.1. List of Raw Materials
- 4.2.2. Raw Material Manufactures List
- 4.2.3. Price Trend of Key Raw Materials
4.3. List of Potential Buyers
4.4. Marketing Channel
- 4.4.1. Direct Marketing
- 4.4.2. Indirect Marketing
- 4.4.3. Marketing Channel Development Trend

5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK

6 . GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET ANALYSIS BY SERVICE

6.1 Overview by Service
6.2 Historical and Forecast Data
6.3 Analysis by Service
6.4 Customer Acquisition Historic and Forecast Sales by Regions
6.5 Call Centre Services Historic and Forecast Sales by Regions
6.6 Others (Email Support And Live Chat Support) Historic and Forecast Sales by Regions

7 . GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET ANALYSIS BY INDUSTRY

7.1 Overview by Industry
7.2 Historical and Forecast Data
7.3 Analysis by Industry
7.4 Manufacturing & Automotive Historic and Forecast Sales by Regions
7.5 Education Historic and Forecast Sales by Regions
7.6 Energy & Utilities Historic and Forecast Sales by Regions
7.7 BFSI Historic and Forecast Sales by Regions
7.8 Retail & E-commerce Historic and Forecast Sales by Regions
7.9 IT & Telecommunication Historic and Forecast Sales by Regions
7.10. Media & Entertainment Historic and Forecast Sales by Regions
7.11 Logistics & Supply Chain Historic and Forecast Sales by Regions
7.12 Healthcare & Pharmaceuticals Historic and Forecast Sales by Regions
7.13 Others (Construction, Hospitality) Historic and Forecast Sales by Regions

8 . GLOBAL TECHNICAL SUPPORT OUTSOURCING MARKET ANALYSIS BY GEOGRAPHY

8.1. Regional Outlook
8.2. Introduction
8.3. North America Sales Analysis
- 8.3.1. Overview, Historic and Forecast Sales Analysis
- 8.3.2. North America By Segment Sales Analysis
- 8.3.3. North America By Country Sales Analysis
- 8.3.4. United State Sales Analysis
- 8.3.5. Canada Sales Analysis
- 8.3.6. Mexico Sales Analysis
8.4. Europe Sales Analysis
- 8.4.1. Overview, Historic and Forecast Sales Analysis
- 8.4.2. Europe by Segment Sales Analysis
- 8.4.3. Europe by Country Sales Analysis
- 8.4.4. United Kingdom Sales Analysis
- 8.4.5. France Sales Analysis
- 8.4.6. Germany Sales Analysis
- 8.4.7. Italy Sales Analysis
- 8.4.8. Russia Sales Analysis
- 8.4.9. Rest Of Europe Sales Analysis
8.5. Asia Pacific Sales Analysis
- 8.5.1. Overview, Historic and Forecast Sales Analysis
- 8.5.2. Asia Pacific by Segment Sales Analysis
- 8.5.3. Asia Pacific by Country Sales Analysis
- 8.5.4. China Sales Analysis
- 8.5.5. India Sales Analysis
- 8.5.6. Japan Sales Analysis
- 8.5.7. South Korea Sales Analysis
- 8.5.8. Australia Sales Analysis
- 8.5.9. Rest Of Asia Pacific Sales Analysis
8.6. Latin America Sales Analysis
- 8.6.1. Overview, Historic and Forecast Sales Analysis
- 8.6.2. Latin America by Segment Sales Analysis
- 8.6.3. Latin America by Country Sales Analysis
- 8.6.4. Brazil Sales Analysis
- 8.6.5. Argentina Sales Analysis
- 8.6.6. Peru Sales Analysis
- 8.6.7. Chile Sales Analysis
- 8.6.8. Rest of Latin America Sales Analysis
8.7. Middle East & Africa Sales Analysis
- 8.7.1. Overview, Historic and Forecast Sales Analysis
- 8.7.2. Middle East & Africa by Segment Sales Analysis
- 8.7.3. Middle East & Africa by Country Sales Analysis
- 8.7.4. Saudi Arabia Sales Analysis
- 8.7.5. UAE Sales Analysis
- 8.7.6. Israel Sales Analysis
- 8.7.7. South Africa Sales Analysis
- 8.7.8. Rest Of Middle East And Africa Sales Analysis

9 . COMPETITIVE LANDSCAPE OF THE TECHNICAL SUPPORT OUTSOURCING COMPANIES

9.1. Technical Support Outsourcing Market Competition
9.2. Partnership/Collaboration/Agreement
9.3. Merger And Acquisitions
9.4. New Product Launch
9.5. Other Developments

10 . COMPANY PROFILES OF TECHNICAL SUPPORT OUTSOURCING INDUSTRY

10.1. Top Companies Market Share Analysis
10.2. Market Concentration Rate
10.3. Accenture PLC.
- 10.3.1. Company Overview
- 10.3.2. Company Revenue
- 10.3.3. Products
- 10.3.4. Recent Developments
10.4. Aegis Limited
- 10.4.1. Company Overview
- 10.4.2. Company Revenue
- 10.4.3. Products
- 10.4.4. Recent Developments
10.5. Collabera Inc.
- 10.5.1. Company Overview
- 10.5.2. Company Revenue
- 10.5.3. Products
- 10.5.4. Recent Developments
10.6. Computer Generated Solutions Inc.
- 10.6.1. Company Overview
- 10.6.2. Company Revenue
- 10.6.3. Products
- 10.6.4. Recent Developments
10.7. Essentiel Outsourcing
- 10.7.1. Company Overview
- 10.7.2. Company Revenue
- 10.7.3. Products
- 10.7.4. Recent Developments
10.8. Flatworld Solutions Pvt. Ltd.
- 10.8.1. Company Overview
- 10.8.2. Company Revenue
- 10.8.3. Products
- 10.8.4. Recent Developments
10.9. Genpact
- 10.9.1. Company Overview
- 10.9.2. Company Revenue
- 10.9.3. Products
- 10.9.4. Recent Developments
10.10. HCL Technologies
- 10.10.1. Company Overview
- 10.10.2. Company Revenue
- 10.10.3. Products
- 10.10.4. Recent Developments
10.11. IBM Corporation
- 10.11.1. Company Overview
- 10.11.2. Company Revenue
- 10.11.3. Products
- 10.11.4. Recent Developments
10.12. Infosys Limited
- 10.12.1. Company Overview
- 10.12.2. Company Revenue
- 10.12.3. Products
- 10.12.4. Recent Developments
10.13. Invensis Technologies Pvt. Ltd
- 10.13.1. Company Overview
- 10.13.2. Company Revenue
- 10.13.3. Products
- 10.13.4. Recent Developments
10.14. Qcom Outsourcing Ltd
- 10.14.1. Company Overview
- 10.14.2. Company Revenue
- 10.14.3. Products
- 10.14.4. Recent Developments
10.15. StarTek Inc.
- 10.15.1. Company Overview
- 10.15.2. Company Revenue
- 10.15.3. Products
- 10.15.4. Recent Developments
10.16. Suma Soft
- 10.16.1. Company Overview
- 10.16.2. Company Revenue
- 10.16.3. Products
- 10.16.4. Recent Developments
10.17. Support.com Inc.
- 10.17.1. Company Overview
- 10.17.2. Company Revenue
- 10.17.3. Products
- 10.17.4. Recent Developments
10.18. Tata Consultancy Services Limited
- 10.18.1. Company Overview
- 10.18.2. Company Revenue
- 10.18.3. Products
- 10.18.4. Recent Developments
10.19. Wipro Limited
- 10.19.1. Company Overview
- 10.19.2. Company Revenue
- 10.19.3. Products
- 10.19.4. Recent Developments
10.20. Worldwide Call Centers Inc.
- 10.20.1. Company Overview
- 10.20.2. Company Revenue
- 10.20.3. Products
- 10.20.4. Recent Developments